JP2004179742A - Package delivery reception system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a package delivery reception system for informing a person placing an order of an article about an estimated delivery time. <P>SOLUTION: The package delivery reception system includes: a delivery reception server 20 that stores user information including the addresses of the users, the information of the names of the deliverable articles and the telephone numbers corresponding to the shops, particularizes the name of the deliverable article coincident with the article name of order information when receiving the order information including the article name and the quantities from a user's terminal 10 via a network through the entry of the user, and externally transmits the stored telephone number, the order information and the user's information together with the name of the deliverable article via the network; and a telephone call transmission server 40 that is connected to the telephone set particularized by the telephone number when receiving the telephone number, the order information, and user information from the home delivery reception server 20 via the network, creates a message for information of the order information and the user information in voice and transmits the message to the telephone set. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a home delivery receiving system and a home delivery receiving method for receiving delivery of goods using a network such as the Internet.
[0002]
[Prior art]
When the house is changed due to moving or the like, it is troublesome to obtain information on the delivery of restaurants around the moving destination. You can look up the names and phone numbers of local restaurants in the phone book, but it's difficult to find out what menus and on-site meals are accepted. In response to this problem, in recent years, it has become possible to search for dishes that can be served by accessing information pages about restaurants by operating information terminals through networks such as the Internet. (For example, see Patent Document 1).
[0003]
[Patent Document 1]
JP 2001-325465 A
[Problems to be solved by the invention]
However, as described above, even if it is possible to order food by operating the information terminal, it is inconvenient to know that the ordered food will be delivered in a short time.
[0005]
The present invention has been made in order to solve the problems of the conventional technology as described above, and provides a home delivery reception system and a home delivery reception method in which a person ordering a product is notified of an estimated time until delivery. The purpose is to do.
[0006]
[Means for Solving the Problems]
A home delivery reception system of the present invention for achieving the above object stores user information including a user address, and information on a deliverable product name and a telephone number corresponding to a store, and When the order information including the product name and the quantity information is received from the user terminal provided on the user side via the network by the input of the user, the name of the deliverable product corresponding to the product name of the order information is received. A home delivery reception server for identifying and transmitting the telephone number stored together with the name of the deliverable product, the order information and the user information to the outside via the network,
Upon receiving the telephone number, the order information, and the user information from the home delivery reception server via the network, the telephone number, the order information, and the user are connected to a telephone identified by the telephone number. A telephone call server that sends a message to the telephone as a message for notifying information by voice;
It is a structure which has.
[0007]
Further, in the home delivery reception system of the present invention, the home delivery reception server includes:
Identifier information corresponding to the user terminal is stored for each user information, and when the order information is received from the user terminal, the identifier information corresponding to the user information is transmitted to the telephone transmission server. And receiving, from the telephone transmission server, a delivery time signal indicating a guide time until delivery and the information of the identifier, the user terminal specified by the identifier based on the guide time information based on the delivery time signal. Through the network to
The telephone call server,
Upon receiving the information of the telephone number and the identifier from the home delivery reception server, the information of the identifier is stored, and the delivery from the telephone identified by the telephone number by the input of the store operator through the telephone line is performed. When receiving the time signal, the delivery time signal and the information of the identifier may be transmitted to the home delivery reception server via the network.
[0008]
On the other hand, a home delivery reception method of the present invention for achieving the above object has a home delivery reception server for receiving an order for a product, and a telephone transmission server communicably connected to the home delivery reception server via a network. A home delivery reception method using a home delivery reception system,
User information including the address of the user, and the name of the deliverable product and the information of the telephone number corresponding to the store are stored in the home delivery reception server, and the information of the product name and the quantity are inputted by the user. When the order information including the order information is received from the user terminal provided on the user side via the network, the name of the deliverable product matching the product name of the order information is specified, and the name of the deliverable product is specified. Send the stored phone number, the order information and the user information to the phone call server,
When receiving the telephone number, the order information and the user information from the home delivery reception server, converts the order information and the user information into a message for notifying by voice,
When the telephone calling server is connected to the telephone specified by the telephone number via a telephone line, the message is transmitted to the telephone.
[0009]
Further, in the home delivery receiving method of the present invention, storing information of an identifier corresponding to the user terminal in the home delivery receiving server for each of the user information,
When receiving the order information from the user terminal, transmits the information of the identifier corresponding to the user information from the home delivery reception server to the telephone transmission server,
Upon receiving the information of the telephone number and the identifier from the home delivery reception server, store the information of the identifier in the telephone transmission server,
Upon receiving a delivery time signal indicating an estimated time to delivery via the telephone line from the telephone specified by the telephone number by the input of the store operator, receiving the delivery time signal and the identifier information from the telephone Sending from the originating server to the home delivery receiving server,
When receiving the delivery time signal and the information of the identifier from the telephone transmission server, transmitting information of a guide time until delivery by the delivery time signal to the user terminal specified by the identifier via the network. It may be.
[0010]
(Action)
According to the present invention, when the user operates the information terminal to order a product, the order information and the address of the user to be ordered are notified to the store side by voice via telephone via the home delivery reception server and the telephone transmission server. You. Therefore, the store can receive an order for a product by telephone.
[0011]
Further, in the present invention, when the store operator operates the telephone, information on the estimated time until the delivery is transmitted to the user's information terminal via the telephone transmission server and the home delivery reception server. Therefore, the estimated time until delivery is displayed on the information terminal, and the user can know how long the product will be delivered.
[0012]
BEST MODE FOR CARRYING OUT THE INVENTION
The home delivery receiving system of the present invention, when receiving information on an order for a product from a user terminal via a network, notifies the information of the order to the store by voice over the telephone, and estimates the time from the store to the delivery. Is received, the information of the estimated time is transmitted to the user terminal.
[0013]
An embodiment of the home delivery receiving system of the present invention will be described. Hereinafter, a case will be described in which a user of the home delivery reception system of this embodiment orders food from a restaurant and requests delivery.
[0014]
FIG. 1 is a block diagram showing one configuration example of the home delivery reception system of the present invention.
[0015]
Referring to FIG. 1, a home delivery reception system according to the present embodiment includes a home delivery reception server 20 for accessing a user terminal 10 provided on a user side, and a telephone transmission server 40 for converting character information into voice and transmitting the voice. And a mail server 30. The home delivery reception server 20 is communicably connected to the user terminal 10 and a restaurant terminal 50 provided at the restaurant via an external network 100 such as the Internet. The home delivery reception server 20, the mail server 30, and the telephone transmission server 40 are communicably connected to each other via an internal network 200 such as a private network using a dedicated line.
[0016]
The home delivery reception server 20 is an information processing device such as a workstation server used by an administrator who operates the home delivery reception system. The home delivery reception server 20 stores the restaurant information including the name of the restaurant, the address of the restaurant, the telephone number of the restaurant, the business hours, the delivery possible area, and the order reception means, and the type and name of the food available for delivery in response to the restaurant. , Images, and delivery information including prices. The order receiving means indicates whether the order is received by e-mail or telephone. When the order receiving means is an e-mail, the e-mail address of the mobile phone provided at the restaurant is included in the store information. In addition, the type of dish means Japanese food, Chinese food, and the like. The name of the dish refers to, for example, fox udon, katsudon, and the like if the type of dish is Japanese food.
[0017]
In addition, the home delivery reception server 20 stores, for each user, user information including the user's name, address, and telephone number, and information on an identifier corresponding to the user terminal 10. Further, a restaurant registration page for registering store information, a homepage update folder (hereinafter, referred to as an update folder) for updating delivery information, a login screen for a user to use the system, and a restaurant Information such as a search screen for searching for is stored.
[0018]
When receiving a signal indicating that access is requested from the user terminal 10, the home delivery reception server 20 provides delivery information to the user terminal 10. When the information of the restaurant name selected by the user and the order information including the name and quantity of the dish the orderer desires to visit are received from the user terminal 10, the order receiving means is determined from the store information corresponding to the restaurant name. read out. When the order receiving means is an e-mail, the mobile phone mail address information is read from the shop information corresponding to the restaurant, and the order information, the user information, and the mobile phone mail address information are transmitted to the mail server 30 via the internal network 200. Send to When the order receiving means is a telephone, the restaurant telephone number is read from the store information, and the order information, user information, identifier, and restaurant telephone number information are transmitted to the telephone transmission server 40 via the internal network 200. . When receiving the delivery time signal indicating the estimated time until delivery and the information of the identifier from the telephone transmission server 40, the received delivery time signal is converted into character information and transmitted to the user terminal 10 specified by the identifier.
[0019]
The user terminal 10 is an information processing device such as a personal computer provided for an unspecified number of general users. The user terminal 10 displays delivery information received from the home delivery reception server 20 via the external network 100 on a screen. Further, it sends the order information and the user information to the home delivery reception server 20 via the external network 100.
[0020]
The mail server 30 is an information processing device such as a workstation server used by an administrator who operates the home delivery reception system. When the mail server 30 receives the order information, the user information, and the mobile phone mail address from the home delivery reception server 20, the mail server 30 converts the received order information and user information into text that can be transmitted by e-mail, and converts the converted order information and Send the user information to the mobile phone mail address.
[0021]
The telephone transmission server 40 is an information processing device such as a workstation server used by an administrator who operates the home delivery reception system. Upon receiving the order information, the user information, the identifier, and the information of the restaurant telephone number from the home delivery reception server 20, the telephone transmission server 40 stores the information of the identifier. Subsequently, the received order information and user information are converted into a message for voice notification, and the received restaurant telephone number is called. When the line is connected, the converted message is transmitted to the telephone, and then a dial tone is transmitted to the telephone as a signal requesting a signal return. When the delivery time signal is received from the telephone, the delivery time signal and the information of the stored identifier are transmitted to the home delivery reception server 20.
[0022]
The restaurant terminal 50 is an information processing device such as a personal computer similar to the user terminal 10. The restaurant terminal 50 transmits store information and delivery information to be disclosed on the home delivery reception server 20 to the home delivery reception server 20 via the external network 100.
[0023]
The restaurant is equipped with a telephone (not shown) that can transmit twelve different signals having different frequencies to the outside via a telephone line by a tone dial. When the operator of the restaurant presses the push button of the telephone, the telephone transmits a signal corresponding to the push button pressed by the operator to the outside via the telephone line.
[0024]
Next, an operation procedure of the home delivery reception system having the above-described configuration will be described.
[0025]
FIG. 2 is a flowchart illustrating an operation procedure of the home delivery reception system of the present embodiment.
[0026]
Referring to FIG. 2, when an operator of a restaurant who wants to receive an order from a general user operates the restaurant terminal 50 to input a request for registration in order to apply for use of the home delivery reception system, the restaurant terminal receives a request. 50 transmits an access request signal to the restaurant registration page to the home delivery reception server 20 (step A1).
[0027]
When receiving the access request signal to the restaurant registration page from the restaurant terminal 50, the home delivery reception server 20 transmits information on the restaurant registration page to the restaurant terminal 50. When the restaurant terminal 50 receives the information on the restaurant registration page from the home delivery reception server 20, the restaurant terminal 50 displays the restaurant registration page. The operator operates the restaurant terminal 50 and inputs shop information in accordance with the display of the restaurant registration page (step A2).
[0028]
The restaurant terminal 50 transmits the store information to the home delivery reception server 20 when the store information is input by the operator. When receiving the shop information from the restaurant terminal 50, the home delivery reception server 20 registers the received shop information.
[0029]
In addition, in the home delivery reception system, in order to ensure the validity of the registration information, it is necessary to have the restaurant side submit a copy of the cook's license etc. to the administrator, etc. The description is omitted because it is not related to the present invention.
[0030]
When the operator inputs a request to access the update folder by operating the restaurant terminal 50 to release the delivery information of the restaurant after the use application is completed, the restaurant terminal 50 enters the update folder. To the home delivery reception server 20 (step A3). When receiving the access request signal to the update folder from the restaurant terminal 50, the home delivery reception server 20 transmits the information of the update folder to the restaurant terminal 50.
[0031]
When the restaurant terminal 50 displays the page of the update folder received from the home delivery reception server 20, the operator operates the restaurant terminal 50 and inputs delivery information according to the display of the update folder.
[0032]
When the delivery information is input by the operator, the restaurant terminal 50 transmits the update folder in which the delivery information is input to the home delivery reception server 20 (Step A4). When receiving the update folder from the restaurant terminal 50, the home delivery reception server 20 reads the delivery information from the update folder and stores the delivery information together with the store information of the restaurant.
[0033]
When updating the delivery information, the operator operates the restaurant terminal 50 to receive the update folder from the home delivery reception server 20 as described above, input new delivery information, and input the new delivery information. Transmits the input update folder to the home delivery reception server 20. When receiving the update folder, the delivery receiving server 20 reads the delivery information from the update folder, and updates the stored delivery information to the read delivery information.
[0034]
After storing the delivery information as described above, the home delivery reception server 20 makes the delivery information accessible via the external network 100 in order to make the delivery information public to general users (step A5).
[0035]
When the user wants to ask for a home delivery, the user operates the user terminal 10 and inputs a request to access the general user page. In response to the input by the operator, the user terminal 10 transmits a request signal to the general user page to the home delivery reception server 20 (Step A6). When receiving the access request signal to the general user page, the home delivery reception server 20 transmits to the user terminal 10 information on the login screen that is the initial screen of the general user page (step A7).
[0036]
Upon receiving the information of the login screen from the home delivery reception server 20, the user terminal 10 displays the login screen. When the user operates the user terminal 10 and inputs an identifier according to the display on the login screen, the user terminal 10 transmits information on the input identifier to the home delivery reception server 20. When receiving the identifier information from the user terminal 10, the home delivery reception server 20 checks the stored user information using the received identifier as a search condition, and uses the information on the search screen when there is an identifier that matches the search condition. To the user terminal 10.
[0037]
If there is no identifier that matches the search condition, the information on the screen on which the selection button for use is displayed is transmitted to the user terminal 10 in order to ask the user whether to use a new one. When the user terminal 10 receives from the home delivery reception server 20 a screen displaying a selection button for use or not, the screen is displayed. When the user operates the user terminal 10 and checks the selection button for use, the user terminal 10 transmits a new use request signal to the home delivery reception server 20. When receiving the new use request signal from the user terminal 10, the home delivery reception server 20 transmits information on the search screen to the user terminal 10.
[0038]
Upon receiving the information on the search screen from the home delivery reception server 20, the user terminal 10 displays the search screen. When the user operates the user terminal 10 and inputs the type of dish to order, the user terminal 10 transmits the input type of dish information to the home delivery reception server 20.
[0039]
When receiving the information on the type of dish from the user terminal 10, the home delivery reception server 20 checks the delivery information stored using the received type of dish as a search condition, and determines the delivery information with the type of dish that matches the search condition. And the store information stored therewith is read out. Subsequently, a restaurant list page in which the restaurant names of the read shop information are arranged in order is created, and the information of the created restaurant list page is transmitted to the user terminal 10.
[0040]
Upon receiving the information on the restaurant list page from the home delivery reception server 20, the user terminal 10 displays the restaurant list page. When the user operates the user terminal 10 and selects one restaurant name from the restaurant list page, the user terminal 10 transmits information on the selected restaurant name to the home delivery reception server 20.
[0041]
When receiving the information of the restaurant name from the user terminal 10, the home delivery reception server 20 checks the store information using the received restaurant name as a search condition, and reads the delivery information stored together with the store information with the matching restaurant name. Then, a restaurant page for notifying the information such as the business hours of the restaurant and the delivery possible area is created from the store information, and the information of the created restaurant page is transmitted to the user terminal 10.
[0042]
When the user terminal 10 receives the information on the restaurant page from the home delivery reception server 20, the restaurant page is displayed (step A8). When the user operates the user terminal 10 and inputs a request for an order page, the user terminal 10 transmits an order page request signal indicating that the order page is requested to the home delivery reception server 20.
[0043]
When receiving the order page request signal from the user terminal 10, the home delivery reception server 20 creates an order page from the read delivery information, and transmits information on the created order page to the user terminal 10. Upon receiving the information of the order page from the home delivery reception server 20, the user terminal 10 displays the order page.
[0044]
FIG. 3 is an external view showing an example of the order page.
[0045]
As shown in FIG. 3, on the order page, prices, quantity input fields, and selection check boxes for ordering are displayed corresponding to the names of dishes that can be delivered. When the user operates the user terminal 10 and checks the selection check box of the dish to order, and inputs the quantity, the user terminal 10 transmits order information corresponding to the selected dish to the home delivery reception server 20. (Step A9). Here, when the user places a new order, the user is registered by a method described later.
[0046]
When receiving the order information from the user terminal 10, the home delivery reception server 20 checks whether or not the serviceable district of the store information includes the user's address corresponding to the received identifier. If it is determined that the address of the user is not in the district where delivery is possible, information indicating that delivery is not accepted is transmitted to the user terminal 10. The user terminal 10 notifies the user of the information received from the home delivery reception server 20 indicating that the delivery service cannot be received.
[0047]
On the other hand, if the home delivery reception server 20 determines that the user's address is within the delivery possible area, the home delivery reception server 20 reads the order reception means of the store information, and if the order reception means is an e-mail, the user information, the order information And the information of the mobile phone mail address is transmitted to the mail server 30. If the order receiving means is a telephone, the order information, the user information, the identifier and the information of the restaurant telephone number are transmitted to the telephone transmission server 40 (step A10).
[0048]
When the order receiving means of the store information is e-mail, the mail server 30 receives the user information, the order information, and the mobile phone mail address from the home delivery receiving server 20, and prepares the user information and the order information in the mobile phone. The document is converted into a text in a format that can be displayed by the mail function (step A11). Subsequently, the converted text is transmitted to the mobile phone mail address (step A12). When the mobile phone (not shown) provided at the restaurant receives the user information and the order information from the mail server 30, it displays the user information and the order information. The operator of the mobile phone reads the user information and the order information displayed on the mobile phone, and delivers the dish of the order information to the address of the user information.
[0049]
On the other hand, when the order reception unit of the store information is a telephone, the telephone transmission server 40 stores the information of the identifier when receiving the order information, the user information, the identifier, and the restaurant telephone number information from the home delivery reception server 20. Then, the user information and the order information are converted into a message for voice notification (step A13), and the telephone number of the restaurant is called (step A14). When the restaurant operator picks up the telephone handset and communicatively connects the telephone to the telephone transmission server 40 via the telephone line, the telephone transmission server 40 transmits the converted message to the telephone, and then displays Is transmitted to the telephone.
[0050]
After hearing the dial tone after hearing the user information and order information output from the speaker of the handset, the operator operates the push button of the telephone and inputs the estimated time until delivery. As an input method, for example, when it takes 30 minutes to deliver, the user presses the button “0030 #”. When the operator operates the push button of the telephone and inputs the estimated time before delivery, the telephone transmits a delivery time signal indicating the estimated time until delivery to the telephone transmission server 40. The telephone transmission server 40 transmits the delivery time signal received from the telephone and the information of the stored identifier to the home delivery reception server 20.
[0051]
When receiving the delivery time signal and the information of the identifier from the telephone calling server 40, the home delivery receiving server 20 converts the received delivery time signal into character information and transmits the character information to the user terminal 10 specified by the identifier. When receiving the delivery time information from the home delivery reception server 20, the user terminal 10 displays the delivery time information. The user sees the information on the delivery time displayed on the user terminal 10 and confirms the situation before delivery.
[0052]
After the user terminal 10 displays the information on the restaurant list page received from the home delivery reception server 20, the user further inputs his / her address as a search condition in order to narrow down restaurants that can be visited. Is also good. When the user operates the user terminal 10 and inputs an address, the user terminal 10 transmits information on the input address to the home delivery reception server 20. When receiving the address information from the user terminal 10, the home delivery reception server 20 reads out the delivery possible area from the store information corresponding to the restaurant names arranged on the restaurant list page. Next, a comparison is made between the read-out delivery possible area and the address information, the shop information having the delivery possible area including the location of the address is extracted, and the restaurant names of the extracted shop information are arranged, and a list of possible restaurants is provided. Create a page. After that, the home delivery reception server 20 transmits to the user terminal 10 the information on the restaurant list page that can be delivered.
[0053]
Also, in step 9 shown in FIG. 2, when the home delivery reception server 20 receives the order information from the user terminal 10, if the user has not been registered, the information of the new registration screen is transmitted to the user terminal 10. I do. Upon receiving the information on the new registration screen from the home delivery reception server 20, the user terminal 10 displays the new registration screen. When the user operates the user terminal 10 and inputs the user information, the user terminal 10 transmits the user information to the home delivery reception server 20. Upon receiving the user information from the user terminal 10, the home delivery reception server 20 newly creates an identifier and stores the user information together with the identifier. Subsequently, the information of the identifier is transmitted to the user terminal 10. The user terminal 10 notifies the user of the information on the identifier received from the home delivery reception server 20. By registering in this manner, the user can input an identifier on the login screen and order food in the same manner as in the above-described embodiment.
[0054]
In the present embodiment, as described above, when the user operates the information terminal to order a dish, the order information is notified by voice to the restaurant side by telephone via the home delivery reception server and the telephone transmission server. . Therefore, a restaurant can receive an order for a dish by telephone as in the related art. In addition, when the operator of the restaurant operates the telephone, information on the estimated time until the delivery is transmitted to the user's information terminal via the telephone transmission server and the home delivery reception server. For this reason, the estimated time before delivery is displayed on the information terminal, and the user can know how long the food will be delivered.
[0055]
In addition, the restaurant has a mobile phone that can receive e-mail, and if e-mail is registered as an order receiving means, even while receiving an order by telephone, it is possible to electronically order food from another user. We can receive by email.
[0056]
Furthermore, when the user is a person who is speech-impaired or hearing-impaired, the user does not need to talk to a restaurant person over the phone, as in this embodiment, You can ask for food delivery.
[0057]
In the above-described embodiment, the case of ordering food at a restaurant and asking for delivery is described. However, the present invention is not limited to the case where the food provided at the restaurant is used as a product, and products sold at stores such as rice shops and sake shops May be requested. In this case, the home delivery reception server 20 stores the store information including the store name, the store address, the store telephone number, the business hours, the deliverable area, and the order receiving means, and the type and name of the deliverable product corresponding to the store. , Images, and delivery information including prices.
[0058]
Further, in the above embodiment, the mail server 30 and the telephone transmission server 40 are configured to be connected to the internal network 200, but may be configured to be connected to the external network 100.
[0059]
【The invention's effect】
Since the present invention is configured as described above, the following effects can be obtained.
[0060]
According to the present invention, when a user of the system operates the information terminal to request delivery of a product, the store can not only receive the order for the product by telephone, but also operate the telephone to provide a guide to the delivery. Time information can be transmitted to the user's terminal. Therefore, the estimated time until delivery is displayed on the information terminal, and the user can know how long the product will be delivered.
[0061]
In addition, the store has a mobile phone that can receive e-mail, and if e-mail is registered as an order reception means, even while receiving an order by telephone, e-mail can be sent to another user for an order for a product from another user. Not only can be received on the phone, but also mistakes in the order caused by mistakes in telephone calls can be prevented.
[Brief description of the drawings]
FIG. 1 is a block diagram illustrating a configuration example of a home delivery reception system of the present invention.
FIG. 2 is a flowchart illustrating an operation procedure of the home delivery reception system of the present embodiment.
FIG. 3 is an external view illustrating an example of an order page.
[Explanation of symbols]
Reference Signs List 10 user terminal 20 home delivery reception server 30 mail server 40 telephone transmission server 50 restaurant terminal 100 external network 200 internal network

Claims (4)

Stores the user information including the address of the user, and the name of the deliverable product and the information of the telephone number corresponding to the store, and inputs the order information including the product name and the quantity information by the input of the user. When received from a user terminal provided on the user side via a network, the name of the deliverable product matching the product name of the order information is specified, and a telephone stored with the name of the deliverable product is stored. A home delivery reception server that transmits the number, the order information and the user information to the outside via the network;
Upon receiving the telephone number, the order information, and the user information from the home delivery reception server via the network, the telephone number, the order information, and the user are connected to a telephone identified by the telephone number. A telephone call server that sends a message to the telephone as a message for notifying information by voice;
Home delivery reception system having The home delivery reception server,
Identifier information corresponding to the user terminal is stored for each user information, and when the order information is received from the user terminal, the identifier information corresponding to the user information is transmitted to the telephone transmission server. And receiving, from the telephone transmission server, a delivery time signal indicating a guide time until delivery and the information of the identifier, the user terminal specified by the identifier based on the guide time information based on the delivery time signal. Through the network to
The telephone call server,
Upon receiving the information of the telephone number and the identifier from the home delivery reception server, the information of the identifier is stored, and the delivery from the telephone identified by the telephone number by the input of the store operator through the telephone line is performed. The home delivery reception system according to claim 1, wherein upon receiving the time signal, the delivery time signal and the information of the identifier are transmitted to the home delivery reception server via the network. A home delivery reception method using a home delivery reception system having a home delivery reception server for receiving an order for a product and a telephone transmission server communicably connected to the home delivery reception server via a network,
User information including the address of the user, and the name of the deliverable product and the information of the telephone number corresponding to the store are stored in the home delivery reception server, and the information of the product name and the quantity are inputted by the user. When the order information including the order information is received from the user terminal provided on the user side via the network, the name of the deliverable product matching the product name of the order information is specified, and the name of the deliverable product is specified. Send the stored phone number, the order information and the user information to the phone call server,
When receiving the telephone number, the order information and the user information from the home delivery reception server, converts the order information and the user information into a message for notifying by voice,
A home delivery receiving method for transmitting the message to the telephone specified by the telephone number when the telephone calling server is connected to the telephone via a telephone line. Storing the information of the identifier corresponding to the user terminal in the home delivery reception server for each of the user information,
When receiving the order information from the user terminal, transmits the information of the identifier corresponding to the user information from the home delivery reception server to the telephone transmission server,
Upon receiving the information of the telephone number and the identifier from the home delivery reception server, store the information of the identifier in the telephone transmission server,
Upon receiving a delivery time signal indicating an estimated time to delivery via the telephone line from the telephone specified by the telephone number by the input of the store operator, receiving the delivery time signal and the identifier information from the telephone Sending from the originating server to the home delivery receiving server,
Upon receiving the delivery time signal and the information of the identifier from the telephone transmission server, transmitting the information of the estimated time until delivery by the delivery time signal to the user terminal specified by the identifier via the network. Item 3. The home delivery reception method according to item 3.

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