JP6851714B2 - Calling device and calling program - Google Patents

Description

The present invention relates to a call device and a call program.

Conventionally, an Internet homepage (in this specification, a site page constructed on a server connected to the Internet is expressed as an Internet homepage, an Internet site site page, etc., and is not particularly distinguished. , Internet homepage, site page, etc. may be abbreviated to use the wording. Also, the concept of "connected to the Internet" may be expressed as "on the Internet.") Introducing information about servers and shops is posted, and reservations and inquiries (hereinafter, also referred to as reservations) are accepted via the homepage (see, for example, Patent Document 1).

In such a method, a reservation management system (reservation management program) for accepting reservations and inquiries and managing the information is used. On the store side, by checking the management screen of the reservation management system on the computer, it is possible to grasp that the user has made a reservation.

Further, for example, an e-mail, a short message, etc. (hereinafter, also referred to as an e-mail, etc.) is sent to a registered user, and a reservation or the like is accepted by replying to the e-mail, the short message, etc. There is. In some cases, a link to a site page where reservations can be made is attached to the contents of the e-mail or short message, and the user can make a reservation from the linked site page.

Japanese Unexamined Patent Publication No. 2003-6516

In a system that accepts reservations and the like via an Internet homepage, there is a problem that it is difficult for the store side to know that a reservation or the like has been made by a user unless the computer management screen of the reservation or the like management system is confirmed on the computer. There is a similar problem even when a reservation or the like from a user is accepted via a linked site page such as an e-mail sent to the user.

When accepting a reservation or the like by replying an e-mail or the like from a user, it is necessary to confirm the receiving terminal for receiving the e-mail or the like on the store side. When the receiving terminal is a personal computer (hereinafter referred to as a PC), it is necessary to start the PC and confirm the reception of e-mail or the like. When the receiving terminal is a mobile information terminal, a mobile phone, or the like, there is a problem that it is difficult to notice an incoming call notification such as an e-mail.

In this way, with any of the conventional methods, if the store does not always pay attention to the computer and the receiving terminal, the user or the like does not notice or the notice is delayed. .. As a result, they often lost business opportunities through reservations and inquiries.

The present invention has been made in view of the above circumstances, and it is possible to reliably and without delay grasp that a reservation or inquiry has been made by a user, and to notice that the reservation or the like has been made. An exemplary task is to provide a call device and a call program that can reliably prevent problems such as delays.

In order to solve the above problems, the present invention has the following configurations.

(1) A receiving means for receiving transmission information transmitted from a user via the Internet and a call to a telephone number associated with the transmission information are executed based on the reception means receiving the transmission information. A call having a call means for performing a call and a reproduction means for reproducing the voice information associated with the transmission information when the call by the call means arrives at the call destination associated with the telephone number. apparatus.

When the transmission information is received from the user, the calling means executes a call to the telephone number associated with the transmission information, so that the transmission information can be received reliably and without delay by telephone. Here, the transmission information is typically, for example, reservation information or inquiry information by a user. The telephone number associated with the transmitted information is typically, for example, the telephone number of a store or advertiser involved in a reservation or inquiry by a user. The telephone number associated with the transmitted information is a telephone number at the call destination, typically, for example, the telephone number of an advertiser (store). The call destination is typically, for example, an advertiser (store). Incoming call refers to the state of answering (answering the call) at the call destination, not including the state of being called.

Since the voice information associated with the transmission information is reproduced when an incoming call arrives at the call destination, it is possible to receive (listen to) the reservation or inquiry from the user at the call destination as voice information. Here, the voice information is typically, for example, a voice announcement prepared in advance. For example, the voice information may be voice announcement information (voice file) such as "a reservation has been made" that has been recorded in advance or created by voice synthesis and stored in the storage means of the calling device.

(2) A call database constructed by correlating the provision means for providing the provision information related to the transmission information to a predetermined Internet homepage and the provision information, the transmission information, the telephone number, and the voice information. And may further have.

The provided information can be provided (posted, displayed, voice output, etc.) to the Internet homepage, the transmitted information from the user who comes in contact with the provided information is received, and a call is made to the telephone number associated with the transmitted information. can do. The information transmitted from the user is typically information entered in a reservation form or an inquiry form via, for example, an Internet homepage. Since it has a call database, it is possible to easily determine the corresponding provided information and the telephone number to be called based on the received transmission information.

(3) A transmission means for transmitting provided information related to the transmitted information to the user, and a call database constructed by correlating the provided information, the transmitted information, the telephone number, and the voice information with each other. And may further have.

The provided information can be transmitted to the user, the transmitted information from the user who comes in contact with the provided information can be received, and a call to the telephone number associated with the transmitted information can be executed. Here, the transmission of the provided information to the user is typically transmission by, for example, an e-mail or a short message. The information transmitted from the user is typically a reply mail (reply message) to, for example, an e-mail or a short message. In addition, if the e-mail or short message contains link information to the Internet reservation form page or inquiry form page, even if the information entered in the reservation form or inquiry form is the transmission information. Good. Since it has a call database, it is possible to easily determine the corresponding provided information and the telephone number to be called based on the received transmission information.

(4) A plurality of patterns of the transmission information are associated with the one provided information, and a plurality of patterns of the voice information are associated with the one provided information, and the plurality of patterns of the provided information are associated with each other. The transmitted information and the voice information of the plurality of patterns may be associated with each other.

Different audio information can be reproduced depending on the type of transmitted information. For example, if the transmission information is reservation information, a voice announcement saying "Reservation has been made" will be played from the telephone, and if the transmission information is inquiry information, "Inquiry has been made." It is possible to build an association in which the voice announcement with is flowed from the telephone.

(5) The transmission information may be reservation information regarding a service provided at the call destination or a product sold at the call destination, or inquiry information regarding the service or the product.

Various types of information can be conceptualized as the transmitted information. For example, reservation information about services provided at the call destination store (restaurant) (for example, restaurant service), inquiry information for inquiring about availability, purchase information about products sold at the call destination store (dealer), etc. Inventory inquiry information and the like can be conceptualized as transmission information.

(6) A reception means that accepts input from the call destination of one input information selected from a plurality of types after an incoming call at the call destination, and the reception means receives the one input information. Based on this, there may be a reply means for returning one reply information selected from a plurality of types to the user according to the type of the one input information.

By using the functions of the reception means and the reply means, it is possible to easily and almost automatically reply to the user such as reservation completion by inputting the input information at the call destination. The input information is, for example, a push number input by the telephone device of the call destination. For example, the input information "1" corresponds to "reservation accepted", "2" corresponds to "reservation not accepted", and "3" corresponds to "contact later". When the receiving means receives the input information "1", the replying means may reply to the user with a message (reply information) saying "Reservation has been accepted" by e-mail, short message, or the like. When the receiving means receives the input information "2", the replying means may reply to the user by e-mail, short message, or the like, saying "Reservation is full" (reply information). When the receiving means receives the input information "3", the replying means may reply to the user by e-mail, short message, or the like, "I will contact you later." (Reply information). ..

(7) A receiving means for receiving the transmission information transmitted from the user via the Internet on the computer, and a call to the telephone number associated with the transmission information based on the reception means receiving the transmission information. As a call means for executing the above, and as a reproduction means for reproducing the voice information associated with the transmission information when the call by the call means arrives at the call destination associated with the telephone number. Call program to let you.

According to this call program, it is possible to exert the effect corresponding to the above (1) on the call device. Further objects or other features of the present invention will be clarified by preferred embodiments described below with reference to the accompanying drawings.

According to the present invention, even if the advertiser does not notice the call when there is a call from the user, the advertiser is notified that the call has been made and the call is a business opportunity. Can be utilized in.

It is a schematic block diagram which shows the whole structure of the information distribution system which concerns on Embodiment 1. FIG. It is a block diagram which shows the outline of the internal structure of an information distribution server. It is a data structure diagram which shows the outline of the data structure of a call database. It is a flowchart explaining the whole operation of an information distribution system. It is a schematic block diagram which shows the whole structure of the information distribution system which concerns on Embodiment 2. It is a data structure diagram which shows the outline of the data structure of the call database which concerns on Embodiment 2.

[Embodiment 1]
Hereinafter, the call server (call device) 1 according to the first embodiment will be described with reference to the drawings. In this specification, a server means a server computer, and a site (a website and an Internet site are also abbreviated as synonymous with each other) means a collection of web pages virtually constructed in a server. A web page is a virtual information providing medium that can be specified by a URL and provides various information such as character information and image information, and is also called an internet page. Here, "providing to a website" is used synonymously with "providing to a web page", and "browsing a website" is used synonymously with "browsing a web page".

FIG. 1 is a schematic configuration diagram showing an overall configuration of an information distribution system S including the call server 1. The call server 1 is connected to the advertiser terminal 3, the advertisement providing server 5, and the user terminal 6 via the Internet W so as to be able to send and receive information. Advertiser A and user U each have an advertiser telephone (call destination telephone device) 7 and a user telephone (call source telephone device) 8, and they have a call server 1 via a telephone line network N. It is connected to the.

Here, the details of the definitions of each term will be described later, but briefly, the advertiser A is not limited, but typically, for example, a business operator or an entity thereof that provides a service or sells a product ( (Including stores). Advertiser A is the call destination, and "call to the call destination" and "incoming call at the call destination" are, of course, "call to the advertiser" and "call by the advertiser", respectively. Including "to receive". The advertiser terminal 3 is an information terminal managed or used by the advertiser A, and is typically, but not limited to, a personal computer, a tablet PC, or the like. The advertiser telephone 7 is a telephone managed or used by the advertiser A and capable of making and receiving calls by the advertiser A, and is not limited, but is a fixed telephone, a mobile phone, a smartphone, or the like. The call destination telephone number is a telephone number that can be called to the advertiser telephone 7, and is a telephone number that the advertiser A can answer. In the first embodiment, the telephone number to be called is also referred to as the advertiser telephone number. The advertisement providing server 5 is a server computer that publishes the site page 5a on which the advertiser A provides the provided information 9 on the Internet W. User U can recognize the provided information 9 on the site page 5a via the Internet.

User U is a user who is interested in the services provided by advertiser A and the products to be sold, and makes reservations and inquiries to advertiser A. The user terminal 6 is an information terminal managed or used by the user U, and is typically, but not limited to, a personal computer, a tablet PC, or the like. The user telephone 8 is a telephone managed or used by the user U and capable of making and receiving calls by the user U, and is not limited to a portable mobile phone, a smartphone, or the like. The user telephone 8 can receive e-mails or short messages, and can also connect to the Internet W.

In FIG. 1, the call server 1 serves as one server and has various functions (reception means M1, call means M2, reproduction means M3, provision means M4, transmission means M5, reception means M6, reply means M7, which will be described later). Each has a function to be exerted.) However, of course, a plurality of computers may have the functions to be exerted by the above-mentioned means in a distributed manner. Whether the functions exhibited by the above-mentioned means are realized by the call server 1 as one computer or by the cooperation of a plurality of computers is a matter that can be appropriately changed in terms of design.

Further, in the first embodiment, the call program P and the call database D (see FIG. 2) are stored in the memory (storage device) 16 in the call server 1. However, the call program P and the call database D may be stored in a computer other than the call server 1, a part of them is stored in the call server 1, and the other part is stored in the call server 1. It may be stored in a computer other than the above, and may cooperate to exert a function as a call program P or construct a call database D.

<Call server 1>
The call server 1 is a server computer that constitutes the main part of the information distribution system S, and is connected to the advertiser terminal 3, the advertisement providing server 5, and the user terminal 6 via the Internet W. FIG. 2 is a block diagram showing an outline of the internal configuration of the call server 1. The call server 1 has an arithmetic processing unit (CPU) 15 and a memory 16 inside. The call program P is stored in the memory 16. In the first embodiment, the call program P causes the call server 1 to function as a receiving means M1, a calling means M2, a reproducing means M3, a providing means M4, a transmitting means M5, a receiving means M6, and a reply means M7.

The call database D is also stored in the memory 16. FIG. 3 is a data structure diagram showing an outline of the data structure of the call database D. The call database D is constructed by associating the information of the advertiser A with the provided information 9, the transmission information 10, the telephone number 11, and the voice information 12.

The provided information 9 is provided on the site page (Internet homepage as an advertisement medium) 12a of the advertisement providing server 5 (the provision typically means posting or transmission. The provision is visually recognizable. In addition to the display, it also includes an audibly recognizable voice output), which is information related to the transmission information 10. The provided information 9 is typically, for example, advertising information of a service provided at a store operated by advertiser A or a product to be sold. Reservations and inquiries from user U can be accepted in relation to the provided information 9. That is, on the site page 5a where the provided information 9 is provided, a reservation page or an inquiry page that allows reservations and inquiries to the advertiser A that provides the provided information 9 is displayed, or a link process to them is performed. Is preferable. For example, based on a request from the advertiser A, the provided information 9 is provided to the site page 5a of the advertisement providing server 5 by the providing means M4.

The transmission information 10 is information transmitted from the user U via the Internet W. The transmission information 10 is information received by the receiving means M1 of the calling server 1. The transmission information 10 is typically reservation information or inquiry information transmitted by the user U from, for example, the reservation page or inquiry page described above. "Sent by the user U" means that the transmission was made from the user terminal 6 via the Internet W based on the operation of the user U. The transmission information 10 is not limited to the reservation information and the inquiry information as long as the information is transmitted from the user U, and various other information can be conceptualized. The user terminal 6 is typically a personal computer, but is not limited thereto, and various communication terminals such as a mobile phone, a smartphone, and a tablet PC can be conceived. The transmission information 10 is transmitted from the user terminal 6 to the calling server 1 based on the operation of the user U, and is received by the receiving means M1.

The telephone number 11 is number information associated with the transmission information 10, and in the first embodiment, it is a telephone number (advertiser telephone number) of the advertiser telephone 7 as a call destination telephone number. The telephone number 11 is a normal telephone number (telephone line number) assigned to the advertiser telephone 7 by the telephone line operator. For example, it is a fixed telephone number starting with "03", which is the area code of Tokyo. Of course, the telephone number 11 may be a mobile phone number starting with "090" or "080", a PHS (Personal Handyphone System) telephone number starting with "070", or an IP telephone number starting with "050". Based on the reception means M1 receiving the transmission information 10, the call means M2 makes a call to the telephone number 11. Hereinafter, the telephone number 11 is also referred to as an advertiser telephone number 11 in order to distinguish it from other telephone numbers.

The voice information 12 is, for example, a voice file stored in the memory 16. The voice information 12 is associated with the transmission information 10, and for example, it is possible to utter a voice announcement that "a reservation has been made". When the advertiser A receives a call to the advertiser telephone number 11 by the call means M2, the reproduction means M3 reproduces the voice information 12.

The call program P sends the call server 1 as a computer (that is, the CPU 15 as its main part) to the receiving means M1, the calling means M2, the reproducing means M3, the providing means M4, the transmitting means M5, the receiving means M6, and the reply. It functions as means M7. Hereinafter, the functions of each means will be described.

The receiving means M1 has a function of receiving the transmission information 10 transmitted from the user U. The transmission information 10 is typically, for example, reservation information or inquiry information, but in the first embodiment, the reservation information will be described as an example. The transmission information 10 is received by the receiving means M1 from the user terminal 6 via the Internet W based on the operation of the user U. The transmission information 10 is called based on the user U transmitting a transmission command from the user terminal 6 on the reservation page provided together with the provision information 9 on the site page 5a or linked from the provision information 9. It is transmitted to the server 1. In that sense, the "transmission information 10 transmitted from the user" may be the "transmission information 10 transmitted from the advertisement providing server 5 based on the command from the user U".

The call means M2 has a function of executing a call to the advertiser telephone number 11 based on the reception means M1 receiving the transmission information 10. The call by the call means M2 is made to the advertiser A (advertiser telephone 7) associated with the transmission information 10. When there is a reservation from the user U, the call server 1 can make a call to the advertiser telephone 7. Of course, by setting the call server 1 in advance, it is possible to select whether or not the call means M2 executes the call when the receiving means M1 receives the transmission information 10. ..

The reproduction means M3 has a function of reproducing the voice information 12 associated with the transmission information 10 when the call by the call means M2 arrives at the advertiser A as the call destination. The incoming call does not include the ringing state of the telephone, and means that the advertiser A receives the call (or answers the answering machine). When the voice information 12 is reproduced, a voice announcement such as "a reservation has been made" is played from the handset of the advertiser telephone 7.

Since the voice information 12 is associated with the transmission information 10, different voice information 12 can be reproduced for each transmission information 10. For example, different transmission information 10 may be used for each advertiser, and different voice information 12 may be used for each different transmission information 10. For example, voice announcements such as "a reservation has been made for advertiser A" and "a reservation has been made for advertiser B" can be played for each advertiser. The transmission information 10 may be different for each service or product, and the voice information 12 may be different for each different transmission information 10. For example, voice announcements such as "a reservation for service A1 has been made" and "a reservation for service A2 has been made" can be played for each service. The transmission information 10 may be different for each advertisement providing server that provides the provision information 9, and the voice information 12 may be different for each different transmission information 10. For example, voice announcements such as "a reservation has been made from the reservation page A11" and "a reservation has been made from the reservation page A12" can be played for each advertisement providing server.

The providing means M4 has a function of providing the provided information 9 to the site page 5a as a predetermined Internet homepage. The provided information 9 is associated with the transmitted information 10. The site page 5a is an Internet homepage published on the Internet W by the advertisement providing server 5.

The transmission means M5 has a function of transmitting the provided information 9 to the user U, and the transmission means M5 will be described in the second embodiment. Note that transmission to the user U typically means transmission to the user telephone 8 by e-mail or short message, but is not limited, and for example, transmission to the user terminal 6 by e-mail. Including to do.

The receiving means M6 has a function of receiving an input of one input information selected from a plurality of types of input information 13 after receiving a call to the advertiser telephone 7 by the calling means M2. After an incoming call typically means that the call is being connected (during a call), but after the call from the call server 1 to the advertiser telephone 7 is completed, the advertiser telephone is renewed. This includes the case where the advertiser A is making a call from 7 to the call server 1. The plurality of types of input information 13 are, for example, a plurality of types of number information input by a push button of a telephone, such as "1", "2", and "3". For example, the input of the input information "1" corresponds to "reservation accepted", the input information "2" corresponds to "reservation not accepted", and the input information "3" corresponds to "contact later". When the advertiser A inputs the input information 13 selected from any of "1", "2", and "3", the input information 13 is accepted by the receiving means M6 of the calling server 1. There is.

The reply means M7 has a function of returning the reply information 14 corresponding to the received input information 13 to the user U based on the reception means M6 receiving the input information 13. The reply information 14 is, for example, a plurality of types of information associated with the plurality of types of input information 13 and stored in advance in the memory 16. For example, the message "Reservation accepted" is associated with the input information "1" as the reply information 14, and the message "Reservation is full" is the reply information for the input information "2". It is associated as the reply information 14, and the message "I will contact you later" is associated with the input information "3" as the reply information 14. Replying to the user U means replying to the user terminal 6 or the user telephone 8 by e-mail or short message.

When the advertiser A inputs the input information 13 of "1" from the advertiser telephone 7, for example, the input information 13 is accepted by the receiving means M6, and the reply means M7 "accepts the reservation" to the user U. Is being returned.

The reply destination of the reply information 14 may be, for example, the e-mail address entered by the user U on the reservation page. Further, the reply information 14 is not necessarily limited to the one by e-mail, short message, or the like. For example, the reply information 14 as voice information can be used as a call to the user telephone number 17 input by the user U on the reservation page. It may be replied by a voice announcement.

<Advertiser terminal 3>
The advertiser terminal 3 is a computer terminal possessed or managed by the advertiser A. The advertiser terminal 3 has an arithmetic processing unit (CPU) and a storage device (memory) inside, and may have a function of a cash register terminal for collecting money, for example. The advertiser terminal 3 may have at least one of a short-range wireless communication unit such as a keyboard and a FeliCa port. With these functions, for example, the advertiser terminal 3 may be able to acquire the telephone number (user telephone number) 17 of the user telephone 8 carried by the user U who has visited the store of the advertiser A.

In this case, the advertiser terminal 3 has a function of acquiring the user telephone number 17 without going through the Internet W or the telephone line network N. For example, when the user U visits the store of the advertiser A and conveys the user telephone number 17, the clerk may enter the user telephone number 17 into the advertiser terminal 3 by keyboard. Further, the user U carries his / her own user telephone 8 and visits the store of the advertiser A, and based on the short-range wireless communication function of the user telephone 8, communicates with the Felica port of the advertiser terminal 3 to make his / her own user telephone. By transmitting the number 17, the advertiser terminal 3 may acquire the user telephone number 17.

<Advertising server 5>
The advertisement providing server 5 is a server computer connected to the Internet W, and publishes a site page 5a as an advertisement medium on the Internet W. The provided information 9 is provided on the site page 5a.

<User terminal 6>
The user terminal 6 is a computer terminal owned or managed by the user U and can be connected to the Internet W, and enables the site page 5a to be browsed. By designating the URL that identifies the site page 5a, the provided information 9 of the site page 5a is provided on the display screen of the user terminal 6. Here, the provision information 9 is provided when the provision information 9 is displayed so as to be viewable, when the provision information 9 is provided as a playable voice, or a banner image in which the link processing to the provision information 9 is performed. Is displayed, etc.

<Advertiser phone 7>
The advertiser telephone 7 is a telephone device owned or managed by the advertiser A. The advertiser telephone 7 is associated with the advertiser telephone number 11, and a call to the advertiser telephone number 11 can be received by the advertiser telephone 7.

<User telephone 8>
The user telephone 8 is a telephone device owned or managed by the user U. The user telephone 8 is associated with the user telephone number 17, and can receive a short message addressed to the user telephone number 17. The user telephone 8 may be a mobile phone, a smartphone, a tablet terminal, or the like that can connect to the Internet W, and may be able to receive e-mail. Further, it may be possible to make a call by a call application capable of making a voice call via the Internet W, and it may be possible to receive a short message addressed to the registration ID when the user telephone 8 is registered in the call application.

The user terminal 6 and the user telephone 8 may be separate devices, but the user telephone 8 is a mobile phone, a smartphone, or a tablet terminal, and has an Internet connection function in addition to the function as a telephone. If so, the user terminal 6 and the user telephone 8 may be integrated devices.

Subsequently, the overall operation of the information distribution system S including the call server 1 will be described with reference to FIG. FIG. 4 is a flowchart of the overall operation of the information distribution system S. First, the providing means M4 of the calling server 1 provides the provided information 9 to the advertisement providing server 5 (S1). The provided information 9 may be stored in the memory 16 of the calling server 1 in advance, and may be provided from the calling server 1 to the advertisement providing server 5. The provided information 9 may be stored in another computer (not shown) different from the call server 1, and may be provided from the other computer to the advertisement providing server 5.

The user U browses the site page 5a by the user terminal 6 and directs the reservation information as the transmission information 10 to the call server 1 based on the operation of the user terminal 6 (or based on the operation of the user telephone 8). Send. The receiving means M1 of the calling server 1 receives the transmission information 10 (S2). Based on the reception of the transmission information 10, the call means M2 of the call server 1 executes a call to the advertiser telephone number 11 (S3).

After calling a predetermined number of calls, the call server 1 determines whether or not a call addressed to the advertiser telephone number 11 has arrived (S4). When the call is not received, for example, after waiting for the elapse of a predetermined time by a timer count (S5), the call means M2 again executes the call to the advertiser telephone number 11. When a call is received, the reproduction means M3 reproduces the voice information 12 (S6). The reproduction of the voice information 12 is, for example, a voice announcement saying "a reservation has been made", and the voice announcement is played from the handset of the advertiser telephone 7. Since the advertiser A can know that the reservation from the user U has been made by the voice announcement on the telephone, the advertiser A needs to bother to activate the advertiser terminal 3 and confirm that the reservation has been confirmed. There is no.

For example, the transmission information 10 includes the detailed information of the reservation, and the reproduction means M3 may reproduce the detailed information as the voice information 12. For example, based on the information entered by the user U on the reservation page, a voice announcement saying "A reservation has been made for XX people from XX hours XX minutes to XX hours XX minutes" is made on the advertiser telephone 7 It may be flowing from the handset of.

When the advertiser A determines that "reservation can be accepted", "1" as the input information 13 is input by the push button. Of course, if the advertiser A determines that "reservation cannot be accepted", he / she can input "2" as the input information 13, or if he / she determines that "contact us later", he / she can enter "3" as the input information 13. It is also possible to enter. When the input information 13 is input, the reception means M6 of the call server 1 accepts the input information 13 (S7).

When the receiving means M6 receives the input information 13, the reply means M7 of the calling server 1 returns the reply information 14 corresponding to the input information 13 to the user U (S8). When the input information 13 is "1", the reply means M7 may reply, for example, a message "Reservation accepted" to the user terminal 6 or the user telephone 8 by e-mail, short message, or the like. Good.

Although the preferred embodiments of the present invention have been described above, the present invention is not limited to these, and various modifications and changes can be made within the scope of the gist thereof.

For example, the notification of the completion of reservation acceptance from the advertiser A can be made by telephone contact to the user U separately or electronically to the e-mail address of the user U without inputting the input information 13 from the advertiser telephone 7. You may contact us by email. In this case, the call server 1 does not have to have the reception means M6 and the reply means M7. Further, whether or not the calling means M2 makes a call to the advertiser telephone number 11 after the receiving means M1 receives the transmission information 10 may be set in advance on the calling server 1. If the caller does not need to be contacted due to reasons such as the advertiser A not being able to answer the phone, a short message addressed to the advertiser phone number 11 instead of calling the caller M2 to indicate that there was a reservation, etc. It is possible to contact by e-mail or the like addressed to the advertiser terminal 3. In the first embodiment, the case where the advertiser A provides the advertisement information as the provided information 9 to the site page 5a of the advertisement providing server 5 is described, but the information distribution system S is other than the "advertisement". Of course, it can be applied to various information distributions.

[Embodiment 2]
The overall configuration of the information distribution system S2 of the second embodiment is shown in FIG. In the first embodiment, the case where the provided information 9 is provided to the site page 5a of the advertisement providing server 5 has been described. In the second embodiment, a case where the provided information 9 is directly provided to the user terminal 6 or the user telephone 8 will be described. In the second embodiment, the same components as those in the first embodiment are designated by the same reference numerals, and the description thereof will be omitted.

In the second embodiment, the advertiser A side previously refers to the telephone number (user telephone number) 17 as the destination of the short message of the user U or the user email address as the destination of the e-mail (hereinafter, these pieces of information are referred to as user addresses. ) Is known. For example, when the user U has visited the store of the advertiser A in the past, the advertiser A may acquire the user address by inputting the user address to the advertiser terminal 3. Of course, the advertiser A may acquire the user address by having the user U fill out the paper or input the keyboard. It is also possible for Advertiser A to obtain a user address based on past acts such as telephone contact and inquiry without the need to visit the store.

When the advertiser A acquires the user address, the transmission means M5 can transmit the provided information 9 to the user address. If the user address is transmitted from the advertiser terminal 3 to the call server 1, the transmission means M5 in the call server 1 can transmit the provided information 9 to the user address. If the advertiser terminal 3 side has the transmission means M5, the advertiser terminal 3 can transmit the provided information 9 to the user address by referring to the call database D. The provided information 9 addressed to the user address is received by the user terminal 6 or the user telephone 8 in the form of, for example, an e-mail or a short message. When the user U accesses the reservation page and makes a reservation based on the provided information 9, the transmission information 10 as the reservation information is transmitted from the user terminal 6 or the user telephone 8 to the calling server 1, and is transmitted by the receiving means M1. Received.

[Embodiment 3]
FIG. 6 is a data structure diagram of the call database D2 of the third embodiment. In the third embodiment, the call database D2 is stored in the memory 16 of the call server 1. In the third embodiment, the same components as those in the first embodiment are designated by the same reference numerals, and the description thereof will be omitted.

In the call database D2, transmission information 10a and 10b of a plurality of patterns are associated with one provided information 9. Further, a plurality of patterns of voice information 12a and 12b are associated with one provided information 9. That is, the voice information 12a and 12b correspond to the transmission information 10a and 10b, respectively. The transmission information 10a is reservation information. The voice information 12a is a voice file capable of uttering a voice announcement that "a reservation has been made." The transmission information 10b is inquiry information. The voice information 12b is a voice file capable of issuing a voice announcement that "an inquiry has been made."

The fact that the transmission information 10a and the transmission information 10b are associated with one provided information 9 means that, for example, the provision information 9 as the advertisement information provided on the site page 5a is linked to the reservation page and the inquiry page. It is assumed that the link to is processed. When the user U who is in contact with the provided information 9 wants to make a reservation, he / she opens the reservation page, and when he / she wants to make an inquiry before the reservation, he / she opens the inquiry page.

On the reservation page, detailed information about the reservation, for example, information such as the reservation date and time, the number of reservations, contact information such as the e-mail address and telephone number of the user U, and the name are input. Then, when the reservation transmission button is clicked, the reservation information as the transmission information 10 is transmitted to the call server 1. The receiving means M1 receives the transmission information 10. When the received transmission information 10 is the transmission information 10a as the reservation information, the reproduction means M3 receives the voice information 12a "reservation has been made" corresponding to the transmission information 10a in the call to the advertiser telephone number 11. To play.

On the inquiry page, detailed information about the inquiry, for example, the content of the inquiry, contact information such as the e-mail address and telephone number of the user U, and information such as the name are input. Then, when the inquiry transmission button is clicked, the inquiry information as the transmission information 10 is transmitted to the call server 1. The receiving means M1 receives the transmission information 10. When the received transmission information 10 is the transmission information 10b as the inquiry information, the reproduction means M3 receives the voice information 12b "inquiry" corresponding to the transmission information 10b in the call to the advertiser telephone number 11. To play.

A ... Advertiser D, D2: Calling database M1: Receiving means M2: Calling means M3: Playing means M4: Providing means M5: Sending means M6: Reception means M7: Replying means N: Telephone network P: Calling program S, S2: Information distribution system U: User W: Internet 1: Calling server (calling device) 3: Advertiser terminal 5: Advertisement providing server 6: User terminal 7: Advertiser telephone (calling destination telephone device) 8 : User telephone (call source telephone equipment)
9: Provided information 10, 10a, 10b: Transmission information 11: Telephone number (advertiser telephone number, call destination telephone number)
12, 12a, 12b: Voice information 13: Input information 14: Reply information 15: Arithmetic processing device (CPU, main part of computer)
16: Memory (storage device) 17: User telephone number

Claims (7)

A receiving means for receiving transmission information transmitted from a user via the Internet, and
A call means for executing a call to a telephone number associated with the transmission information based on the reception means receiving the transmission information, and a call means.
When a call by the call means arrives at the call destination associated with the telephone number, a reproduction means for reproducing the voice information associated with the transmission information and a reproduction means.
Setting means for said receiving means said call-unit after receiving the transmission information is set whether to perform the call addressed to said telephone number,
And contact means you communicating fault by the if the call-unit by setting means is set not to perform the call addressed to the telephone number, a short message to said telephone number,
Calling device with. Providing means for providing provided information related to the transmitted information to a predetermined Internet homepage, and
The call device according to claim 1, further comprising a call database constructed by associating the provided information, the transmission information, the telephone number, and the voice information with each other. A transmission means for transmitting provided information related to the transmission information to the user, and
The call device according to claim 1, further comprising a call database constructed by associating the provided information, the transmission information, the telephone number, and the voice information with each other. A plurality of patterns of the transmission information are associated with the one provided information.
A plurality of patterns of the voice information are associated with the one provided information.
The call device according to claim 2 or 3, wherein the transmission information of the plurality of patterns and the voice information of the plurality of patterns are associated with each other. The transmission information is any one of claims 1 to 4, wherein the transmission information is reservation information regarding the service provided at the call destination or the product sold at the call destination, or inquiry information regarding the service or the product. Calling device described in. A receiving means for receiving an input from the call destination of one input information selected from a plurality of types after an incoming call at the call destination.
Based on the reception means receiving the one input information, the reply means for returning one reply information selected from a plurality of types to the user according to the type of the one input information. The call device according to any one of claims 1 to 5, wherein the call device has. Computer,
Receiving means for receiving transmission information transmitted from users via the Internet,
A call means for executing a call to a telephone number associated with the transmission information based on the reception means receiving the transmission information, and a call means.
When a call by the call means arrives at the call destination associated with the telephone number, a reproduction means for reproducing the voice information associated with the transmission information and a reproduction means.
Setting means for said receiving means said call-unit after receiving the transmission information is set whether to perform the call addressed to said telephone number,
And contact means you communicating fault by the if the call-unit by setting means is set not to perform the call addressed to the telephone number, a short message to said telephone number,
Calling program to make it work.

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