JP2006178525A - Reservation system, reservation program and operation method of reservation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reservation system capable of transmitting and receiving information with a store not provided with a facility connected to the Internet so that a user can reserve the store by use of e-mail. <P>SOLUTION: Upon receiving reservation request information that is information for requesting a reservation of store from a cellular phone 70 of the user, a reservation processing part 12 reads information of a store selected by the user from an affiliated store database 17 based on information showing the store selected by the user which is contained in the reservation request information. The reservation processing part 12 sends out the telephone number of the store selected by the user, if the store selected by the user does not register an e-mail address to the affiliated store database 17, generates synthetic voice of the reservation request information, and outputs the generated synthetic voice. The user recognizes the voice of a staff of the store selected by the user to decide whether the reservation is sucessful or not. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a reservation system, a reservation program, and a reservation system operating method capable of reserving a store or the like by e-mail.

  In recent years, the penetration rate of mobile phones (including PHS (Personal Handy phone System) terminals, hereinafter simply referred to as mobile phones) has increased. In particular, mobile phones having a function of connecting to the Internet have been widely used.

  A user of a mobile phone acquires various information in a timely manner through the mobile phone and the Internet, and effectively uses it in daily life.

  For example, in Patent Document 1, when the user transmits a search request using the mobile phone 70, the server 10 extracts the corresponding restaurant information from the restaurant information registered in the member store database 17. A system for transmitting extracted information to 70 is described. The mobile phone 70 displays the received restaurant information, and the user can select a desired restaurant from the displayed restaurant information and make a reservation. FIG. 6 is a block diagram showing a configuration example of such a conventional system.

  Patent Document 2 describes a system in which when a user requests a reservation process for a restaurant or the like via the Internet, the server reserves the restaurant or the like by sending an e-mail to the restaurant or the like. .

JP 2002-318959 A (paragraphs 0013 to 0041, FIG. 1) JP 2001-325343 A (paragraphs 0046 to 0063, FIG. 1)

  However, in conventional systems such as those described in Patent Document 1 and Patent Document 2, the range of user options depends on the number of registered restaurants and the like. In the conventional system, the system is operated by the fee paid by the restaurant, etc., so the restaurant has not only the initial cost required for registering information in the system but also the server management fee, the advertising fee, etc. There is a problem that the fee must be continuously paid to the system administrator. FIG. 7 is an explanatory diagram showing the flow of information and costs in a general system.

  In addition, chain stores with modern facilities are easy to carry out introduction work such as registering information in the system, but small-scale restaurants such as private businesses can carry out such introduction work. Securing capable human resources is a problem. For the reasons described above, it is difficult for the systems described in Patent Document 1 and Patent Document 2 to increase the number of registered restaurants and the like.

  In addition, the system described in Patent Document 2 has a problem that when a user requests a reservation to a restaurant or the like that is not registered in advance, the telephone operator makes a reservation by calling the restaurant or the like. There is.

  Therefore, the present invention provides a reservation system, a reservation program, and a reservation system operating method that can exchange information with a store that does not have facilities or human resources connected to the Internet, and that allows a user to reserve a store using e-mail. The purpose is to provide.

  The reservation system according to the present invention includes a store information storage unit that stores communication unit information that is information indicating a communication unit with each store, a store that stores information selected and transmitted between the user communication terminal and the user, and store information storage The information transmitting / receiving means for transmitting / receiving information by the communication means indicated by the communication means information stored in the means, and when the information transmitting / receiving means receives the communication means information from the user's communication terminal, the store information storing means receives the received communication means information. Is provided with store information registration means for storing.

  The store information storage means stores, for example, information indicating an electronic mail and information indicating a telephone as the communication means information.

  A user communication terminal that is a user communication terminal that transmits information indicating the user's request and information indicating the store selected by the user may be included, and the store information storage unit stores information indicating characteristics of each store. The information transmission / reception means may receive information indicating the user's request from the user communication terminal by e-mail, and store information on the store having characteristics that match the user's request indicated by the received e-mail. Store information extracting means that extracts from the storage means may be included, and the information transmitting / receiving means may transmit the store information extracted by the store information extracting means to the user communication terminal by e-mail. According to such a configuration, store information that matches the user's request can be transmitted to the user's communication terminal.

  The information transmitting / receiving unit may include a synthesized voice generating unit and a voice recognizing unit, and the synthesized voice generating unit stores the communication unit information stored in the store information storage unit when transmitting / receiving information to / from the store selected by the user. If it is a phone call, a synthesized speech based on the content of the email indicating the user's request may be generated, and the content of the email may be transmitted to the store with the generated synthesized speech. The voice received from the store may be recognized. According to such a configuration, a communication terminal connected to the Internet or the like is not installed, and information can be transmitted / received to / from a store or the like where only a telephone is installed.

  Personal information storage means for storing personal information of the user may be included, and when the information transmitting / receiving means receives information indicating acceptance of provision of personal information from the user communication terminal, the communication means information stored in the store information storage means The personal information stored in the personal information storage means may be provided to each store using the communication means indicated by. According to such a configuration, the user's personal information can be provided to a store or the like after obtaining the user's consent.

  The e-mail indicating the user's request received from the user communication terminal by the information transmitting / receiving means may indicate a store where the user requests a reservation.

  A reservation program according to the present invention causes a computer to store communication means information, which is information indicating communication means with each store, in a storage means, to transmit / receive information to / from a user communication terminal, and to select a store selected by the user. When the communication means information is received from the user communication terminal in the information transmission / reception process in which the information is transmitted / received by the communication means indicated by the communication means information stored in the storage means and the information transmission / reception process is received, the received communication means is stored in the storage means. A store information registration process for storing information is executed.

  The reservation system operating method according to the present invention stores communication means information, which is information indicating communication means with each store, transmits and receives information to and from the user's communication terminal, and stores the store selected by the user and the storage means. When the communication means indicated by the communication means information is transmitted and received and the communication means information is received from the user communication terminal, the received communication means information is stored in the storage means.

  According to the present invention, information can be transmitted to and received from the store selected by the user by a method corresponding to the communication means provided in the store selected by the user.

Embodiment 1 FIG.
A first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration example of the first embodiment of the present invention.

  The first embodiment of the present invention includes a mobile phone (user communication terminal) 70 of a user, a mobile phone communication network 50, a base station 51 of the mobile phone communication network 50, a store A30, and a store A terminal that is a terminal of the store A30. 31, a store A telephone 32 which is a telephone of the store A, a store B60, a store B telephone 61 which is a telephone of the store B60, the Internet 20, a mobile phone 70 and a server 81 which transmits / receives an e-mail to the store A terminal 31, a user's individual A personal information database (personal information storage means) 82 for storing information and a public line telephone network 40 are included.

  FIG. 2 is a block diagram illustrating a configuration example of the server 81. The server 81 includes a member store database (store information storage unit) 17 that stores information on member stores, a mail processing unit 11 that transmits and receives e-mails, and a reservation processing unit that performs reservations for stores (synthetic voice generation unit and voice recognition unit). ) 12, a member store search unit (store information extracting means) 13 for searching for member stores stored in the member store database 17, a member store information registration unit 14 for storing member store information in the member store database 17, and a store Including a reservation result notification database 16 for storing an e-mail address for notification of the reservation result. The reservation processing unit 12 includes a voice recognition / speech unit 15 that recognizes a voice and converts it into text, or generates a synthesized voice from the text.

  The member store database 17 and the reservation result notification database 16 are realized by storage means such as a hard disk, for example. The mail processing unit 11, the reservation processing unit 12, the member store search unit 13, and the member store information registration unit 14 are realized by the CPU of the server 81. The reservation processing unit 12 may be realized by combining a voice recognition device and a synthesized voice generation device controlled by the server 81 and the CPU of the server 81. The information transmitting / receiving unit is realized by, for example, the mail processing unit 11 and the reservation processing unit 12.

  The store clerk of the store A30 operates the store A terminal 31 to transmit store information, which is information indicating the store location, communication method (communication means), store type, etc., to the server 81 via the Internet 20 in advance. To do. The store information of the store A30 includes information indicating that an e-mail and a telephone can be used as a communication means with the store A30, an e-mail address of the store A terminal 31 that is a terminal connectable to the Internet 20, and The phone number of the store A telephone 32 is included. Upon receiving the store information, the member store information registration unit 14 of the server 81 stores the store information in the member store database 17.

  Note that the contact method information included in the store information is, for example, an e-mail address, a telephone number, or the like.

  Further, the store clerk of the store A30 provides reservation status information indicating the reservation status of the store A30 via the Internet 20 at a predetermined timing (for example, once every three hours or when the reservation status changes). Transmit to server 81. When receiving the reservation status information, the mail processing unit 11 of the server 81 stores the reservation status information in the member store database 17.

  In addition, the store clerk of the store B60 sends, for example, a document describing the store information of the store B60 to the administrator of the server 81. The store information of the store B60 includes information indicating that a terminal that can be connected to the Internet 20 is not installed, information indicating that a telephone is used as a communication means of the store B60, and a telephone number that is a contact method. Including. The administrator of the server 81 operates the server 81 to store the store information described in the received document in the member store database 17.

  The store location information constituting the store information is, for example, the nearest station name of the store, and the store type information is information indicating the type of store such as a karaoke store or a restaurant.

  The server 81 and the personal information database 82 are installed by, for example, a mobile phone service provider, and the personal information database 82 stores personal information such as the user's e-mail address. Note that the user may operate the mobile phone 70 to transmit information indicating his / her preference to the server 81 via the base station 51 and the mobile phone communication network 50, and the mail processing unit 11 receives the information. Information indicating the user's preference may be added to the personal information database 82 and stored.

  The server 81 causes the computer to store communication means information, which is information indicating communication means with each store, in the member store database 17, and to transmit / receive information to / from the user's mobile phone 70, and the store selected by the user When the communication means information is received from the user's mobile phone 70 in the information transmission / reception process for transmitting / receiving information by the communication means stored in the member store database 17 and the information transmission / reception process, the received communication means is received in the member store database 17. A reservation program for executing store information registration processing for storing information is installed.

  Next, the operation of the first exemplary embodiment of the present invention will be described with reference to the drawings. FIG. 3 is a flowchart for explaining the operation of the first embodiment of the present invention.

  The user operates the cellular phone 70 to transmit information indicating his / her location, information indicating the type of store to be reserved, and the like to the server 81 via the base station 51 and the cellular phone communication network 50 (step). S101). The information indicating his / her position is, for example, the nearest station name or address. Moreover, the information indicating the type of store to be reserved is information indicating the type of store such as a karaoke store or a restaurant.

  Upon receiving information from the mobile phone 70, the member store search unit 13 of the server 81 searches for and extracts store information of stores that matches the information received from the member store database 17 (step S102). Specifically, for example, when receiving the information “Tokyo Station” and “Restaurant” from the mobile phone 70, the member store search unit 13 obtains store information including information “Tokyo Station” and “Restaurant”. Extracted from the member store database 17.

  The member store search unit 13 may extract store information corresponding to the user's preference from the member store database 17 with reference to information indicating the user's preference stored in the personal information database 82. Specifically, for example, if the user's preference for Italian cuisine is registered in the personal information database 82, the member store search unit 13 extracts the Italian restaurant from the member store database 17. Here, it is assumed that the member store search unit 13 extracts store information of the store A30 and the store B60.

  The member store search unit 13 outputs the extracted store information to the mail processing unit 11. The mail processing unit 11 extracts the user's e-mail address from the personal information database 82, and transmits the store information to the extracted user's e-mail address (step S103).

  When the mobile phone 70 receives the store information, the mobile phone 70 displays the received store information and allows the user to select a store to be reserved (step S104).

  When the user selects a store and inputs information about the reservation time and the number of people, the mobile phone 70 reserves information indicating the store selected by the user via the base station 51 and the mobile phone communication network 50. Reservation request information, which is information about time and number of people, is transmitted to the server 81 (step S105).

  Upon receiving the reservation request information, the mail processing unit 12 of the server 81 associates the reservation request information with the e-mail address of the mobile phone 70 and stores them in the reservation result notification database 16 (step S106).

  The mail processing unit 12 of the server 81 outputs the reservation request information to the reservation processing unit 15. The reservation processing unit 15 reads information on the store selected by the user from the member store database 17 based on information indicating the store selected by the user included in the reservation request information. Then, the reservation processing unit 15 indicates that the store information registered in the member store database 17 by the store (for example, store A30) selected by the user can use an e-mail as a communication means, and an e-mail address ( For example, if the e-mail address of the store A terminal 31) is registered in the member store database 17 (step S107), the reservation status information is read from the member store database 17 and whether or not the reservation indicated by the reservation request information is possible. Is determined (step S108).

  When the reservation processing unit 15 determines that the reservation is possible, the reservation processing unit 15 outputs information indicating that the reservation is possible to the mail processing unit 11. If it is determined that the reservation is impossible, information indicating that the reservation is impossible is output to the mail processing unit 11.

  When the information indicating that the reservation is possible is input, the mail processing unit 11 receives the e-mail address (for example, the electronic information of the store A terminal 31) of the store (for example, the store A30) selected by the user from the member store database 17. E-mail address). Then, the mail processing unit 11 transmits the reservation request information to the read e-mail address (step S109).

  Then, the mail processing unit 11 reads the user's e-mail address from the reservation result notification database 16, and transmits an e-mail indicating that the reservation is possible to the user's e-mail address (step S110).

  Further, when the information indicating that the reservation is impossible is input, the mail processing unit 11 reads the user's email address from the reservation result notification database 16, and the user's email address is not reserved. An e-mail indicating that it is possible is transmitted (step S111).

  Information indicating that the store (for example, store B60) selected by the user does not register an e-mail address in the member store database 17 or that a terminal that can be connected to the Internet 20 is not installed in the reservation processing unit 15. Is registered in the member store database 17 or the store information registered in the member store database 17 includes information indicating that the telephone is used as a communication means of the store (step S107). The telephone number registered in the telephone number 17 (for example, the telephone number of the store B telephone 61) is transmitted through the public telephone network 40 (step S112).

  When a store clerk at store B60 operates store B telephone 61 to receive a call, reservation processing unit 15 generates a synthesized voice of the reservation request information and outputs the generated synthesized voice to store B telephone 61 (step S113).

  The reservation processing unit 15 recognizes the voice that the clerk of the store B60 has responded (step S114), and determines whether or not a reservation has been made (step S115). When the reservation processing unit 15 determines that the reservation has been made, the reservation processing unit 15 outputs information indicating that the reservation has been made to the mail processing unit 11. If the reservation processing unit 15 determines that the reservation cannot be made, the reservation processing unit 15 outputs information indicating that the reservation could not be made to the mail processing unit 11.

  When information indicating that a reservation has been made is input, the mail processing unit 11 reads the user's email address from the reservation result notification database 16 and indicates that the reservation has been made to the user's email address. An electronic mail is transmitted (step S116). Further, when information indicating that the reservation could not be made is input, the mail processing unit 11 reads the user's email address from the reservation result notification database 16 and cannot make a reservation to the user's email address. An e-mail indicating this is transmitted (step S117).

  If the store information of the store to be reserved is not included in the store information displayed by the mobile phone 70 in step S104 described above, the user of the mobile phone 70 sets the store information of the store to be reserved as the base station 51. You may transmit to the server 81 via the mobile telephone communication network 50. Note that the store information transmitted by the mobile phone 70 at this time includes the phone number of the store that the user wants to reserve.

  When the mail processing unit 11 of the server 81 receives the store information from the mobile phone 70, the mail processing unit 11 outputs the received store information to the member store search unit 13. The member store search unit 13 determines whether or not the input store information is already registered in the member store database 17. When determining that the store information has already been registered in the member store database 17, the member store search unit 13 extracts the store information registered in the member store database 17 and outputs it to the mail processing unit 11.

  The mail processing unit 11 transmits the store information input by the member store search unit 13 to the user's e-mail address. Subsequent processing of each part is the same as that after step S103 described above, and thus description thereof is omitted.

  If the member store search unit 13 determines that the store information is not registered in the member store database 17, the member store search unit 13 outputs information indicating that the store information is not registered in the member store database 17 to the mail processing unit 11.

  When the mail processing unit 11 receives information indicating that the store information is not registered in the member store database 17 from the member store search unit 13, the mail processing unit 11 outputs the store information to the member store information registration unit 14. The member store information registration unit 14 stores the input store information in the member store database 17.

  And the reservation process part 15 and the mail process part 11 of the server 81 perform operation | movement after step S112 mentioned above.

  As described above, according to this embodiment, a store that has already installed a server or the like connected to the Internet 20 and has accepted a reservation by e-mail can be used without changing the system that accepts the reservation. Reservations can be accepted via the server 81. Therefore, since such stores can be registered in the member store database 17 without changing the system, the number of stores newly registered in the member store database 17 can be increased. In addition, since the store can be registered in the member store database 17 without introducing equipment such as a server, whether the equipment such as server is introduced after confirming the effect of registration in the member store database 17. You can decide whether or not.

  Further, since the user can register the store information in the member store database 17, the number of stores registered in the member store database 17 can be increased.

  When the number of stores registered in the member store database 17 increases, the number of users who use the server 81 to reserve stores increases, so that a mobile phone service provider increases revenues such as communication costs. Can do. Therefore, conventionally, as shown in the example of FIG. 2, the provider of the mobile phone service has charged the management fee and the advertising cost to the store. In this embodiment, the management fee and the advertisement are charged to the store. It is possible to operate a reservation system without requiring a fee. FIG. 4 is an explanatory diagram illustrating a flow of information and costs according to the first embodiment.

  Further, when the mobile phone service provider operates the server 81, the mobile phone service provider uses personal information that is disclosed when the mobile phone service contract is concluded and registered in the personal information database 82. Therefore, the user does not need to newly disclose personal information, and the user can prevent leakage of personal information.

Embodiment 2. FIG.
A second embodiment of the present invention will be described. Since the configuration of the second embodiment of the present invention is the same as the configuration of the first embodiment, the same reference numerals as those in FIGS.

  In the second embodiment, the mail processing unit 11 of the server 81 transmits an email asking for permission to provide personal information to the store to the user's email address stored in the personal information database 82. .

  The user operates the mobile phone 70 to send an e-mail indicating permission to provide personal information to the store to the server 81 via the base station 51 and the mobile phone communication network 50, and a mail processing unit 11 receives an e-mail indicating permission to provide personal information from the mobile phone 70 to the store, the mail processing unit 11 receives electronic information indicating permission to provide personal information from the personal information database 82 to the store. The personal information of the user who sent the mail to the server 81 is extracted.

  The mail processing unit 11 transmits the extracted personal information to the e-mail address of the store registered in the member store database 17 via the Internet 20.

  Note that a mobile phone service provider operating the server 81 may charge a communication fee, an information fee, or the like to the store that provided the personal information.

  As described above, according to this embodiment, a mobile phone service provider that operates the server 81 can obtain income such as communication costs and information charges from a store that provides personal information. . FIG. 5 is an explanatory diagram illustrating a flow of information and costs according to the second embodiment.

  In addition, the store provided with the personal information can provide the store information to the user's mobile phone 70 using the personal information.

Embodiment 3 FIG.
A third embodiment of the present invention will be described. Since the configuration of the third embodiment of the present invention is the same as the configuration of the first embodiment, the same reference numerals as those in FIGS.

  In the third embodiment of the present invention, the mail processing unit 11 stores the store even if a predetermined time (for example, 1 hour) elapses after performing the operation of step S109 of the first embodiment. If an e-mail indicating that the reservation has been accepted is not received from the terminal, information indicating a reservation confirmation request is output to the reservation processing unit 15.

  The reservation processing unit 15 sends the telephone number of the store registered in the member store database 17 (for example, the telephone number of the store A telephone 32) via the public line telephone network 40.

  When a store clerk at the store A30 operates the store A telephone 32 to receive a call, the reservation processing unit 15 generates a synthesized voice of the reservation request information, and outputs the generated synthesized voice to the store A telephone 32.

  The reservation processing unit 15 recognizes the voice that the clerk of the store A30 has responded to, and determines whether or not a reservation has been made. When the reservation processing unit 15 determines that the reservation has been made, the reservation processing unit 15 outputs information indicating that the reservation has been made to the mail processing unit 11. If the reservation processing unit 15 determines that the reservation cannot be made, the reservation processing unit 15 outputs information indicating that the reservation could not be made to the mail processing unit 11.

  When information indicating that a reservation has been made is input, the mail processing unit 11 reads the user's email address from the reservation result notification database 16 and indicates that the reservation has been made to the user's email address. Send an email. Further, when information indicating that the reservation could not be made is input, the mail processing unit 11 reads the user's email address from the reservation result notification database 16 and cannot make a reservation to the user's email address. Send an email indicating that.

  In the first embodiment, the mail processing unit 11 transmits an e-mail indicating that a reservation has been made in step S110 to the user's e-mail address. However, the mail processing unit 11 performs step S109. Send the reservation request information to the store's e-mail address, receive the e-mail indicating that the reservation has been accepted from the store's terminal, and then send the e-mail indicating that the reservation has been made to the user's e-mail address May be.

  As described above, according to this embodiment, the server 81 can notify the user that the store has been reserved after confirming that the store has been reserved.

  In each of the above-described embodiments, the mobile phone 70 has been described as an example of the user communication terminal. However, the present invention is not limited to this, and a PHS (Personal Handyphone System) terminal, A PDA (Personal Digital Assistance) terminal having a communication function may be used.

  The present invention can be applied to a system for making a reservation for a store or the like in response to a user request.

It is a block diagram which shows one structural example of the 1st Embodiment of this invention. It is a block diagram which shows one structural example of a server. It is a flowchart explaining the operation | movement of the 1st Embodiment of this invention. It is explanatory drawing which shows the flow of the information and expense of 1st Embodiment. It is explanatory drawing which shows the flow of the information and expense of 2nd Embodiment. It is a block diagram which shows the example of 1 structure of the conventional system. It is explanatory drawing which shows the flow of the information and expense in a general system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 11 Mail processing part 12 Reservation processing part 13 Merchant search part 14 Merchant information registration part 15 Voice recognition / speech part 16 Reservation result notification database 17 Merchant database 20 Internet 30 Store A
31 Store A terminal 32 Store A telephone 40 Public telephone network 50 Mobile phone communication network 51 Base station 60 Store B
61 Store B phone 70 Mobile phone 81 Server 82 Personal information database

Claims (8)

Store information storage means for storing communication means information that is information indicating communication means with each store;
Information transmitting / receiving means for transmitting / receiving information to / from the user's communication terminal, and for transmitting / receiving information at the store selected by the user and the communication means indicated by the communication means information stored in the store information storage means;
A reservation system comprising: store information registration means for storing the received communication means information in the shop information storage means when the information transmitting / receiving means receives communication means information from a user communication terminal. The reservation system according to claim 1, wherein the store information storage unit stores at least information indicating an electronic mail and information indicating a telephone as the communication unit information. Including a user communication terminal that is a user communication terminal that transmits information indicating a user request and information indicating a store selected by the user;
The store information storage means stores information indicating the characteristics of each store,
The information transmitting / receiving means receives information indicating a user request from the user communication terminal by e-mail,
Including store information extracting means for extracting information on stores having characteristics matching the user's request indicated by the received e-mail from the store information storage means;
The reservation system according to claim 1, wherein the information transmitting / receiving unit transmits the store information extracted by the store information extracting unit to the user communication terminal by e-mail. The information transmission / reception means includes a synthesized voice generation means and a voice recognition means,
When the synthetic voice generating means transmits / receives information to / from the store selected by the user, the communication means information stored in the store information storage means indicates a telephone, and an e-mail indicating the user's request is sent. The reservation system according to claim 3, wherein a synthesized voice based on the contents is generated, the contents of the e-mail are transmitted to the store with the generated synthesized voice, and the voice recognition unit recognizes the voice received from the store. Including personal information storage means for storing personal information of the user,
When the information transmission / reception means receives information indicating acceptance of provision of personal information from the user communication terminal, the personal information storage means stores the information using the communication means indicated by the communication means information stored in the store information storage means. The reservation system according to claim 3 or 4, wherein the personal information is provided to each store. The reservation system according to any one of claims 3 to 5, wherein an e-mail indicating a user request received by the information transmitting / receiving means from the user communication terminal indicates a store from which the user requests a reservation. On the computer,
A storage process for storing communication means information that is information indicating communication means with each store in the storage means;
An information transmission / reception process for transmitting / receiving information to / from a user's communication terminal, and transmitting / receiving information at a store selected by the user, and communication means indicated by the communication means information stored in the storage means;
A reservation program for executing, when receiving communication means information from a user communication terminal in the information transmission / reception process, a store information registration process for causing the storage means to store the received communication means information. Stores communication means information that is information indicating communication means with each store,
Send and receive information to and from the user's communication terminal, send and receive information at the store selected by the user and the communication means indicated by the communication means information stored in the storage means,
When receiving communication means information from a user's communication terminal, the storage means stores the received communication means information in the storage means.

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