JPH11313156A - Caller information display device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To immediately retrieve and display caller information by transmitting caller number information of an incoming call arrived through a telephone line. SOLUTION: In a caller information display device 1, a PC terminal 5 connected to a telephone set 3 is connected to a LAN line 7. The LAN lien 7 is connected to a customer telephone set 11 through a telephone line 9. Public relations DB 15, demand DB 17, job PC 21, an information server 23, an E mail server 25 and a voice mail server 27 are connected to the LAN line 7 and they constitute office LAN 28. When a customer or a clerk calls an office, a caller number is displayed on the display of the PC terminal 5 connected to the telephone set 3. The PC terminal 5 transmits caller number information to the information server 23 through the LAN line 7. The information server 23 processes and retrieves information and returns the result to the PC terminal 5 through the LAN line 7. The PC terminal processes received information and displays caller information on the display.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a caller information display device, and more particularly to a caller information display device utilizing a caller ID notification service.

[0002]

2. Description of the Related Art Conventionally, the telephone number of a caller could not be known on the receiver side, but a caller number notification service for notifying the receiver of the caller's telephone number has been provided by NTT in February 1998. Started from the month. This service is
It is widely used for general users except for some users who do not want to notify the caller ID, and it is expected that the development of customer services using this service and business systems such as information retrieval will progress in the future. Can be

[0003] That is, in the conventional system in which the caller ID is not notified, when a call is received from a known customer, the customer's name, telephone number, and the like are heard at a telephone mouth and then sent to a computer terminal or the like. Enter the information for
He searched and responded to customer information. Further, in the case of a telephone call from an employee, an operation of a computer terminal or the like is required to search for a notification message such as an electronic mail or a voice mail to the employee.

[0004]

Therefore, in the above-mentioned conventional caller information display apparatus for searching and displaying information on a telephone caller, for example, search information such as the name and telephone number of the caller is transmitted to the telephone port. After that, the customer information had to be searched by inputting the search information into a computer terminal or the like.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and does not require data input to a computer terminal or the like from receiving a telephone call to searching for the caller information. It is an object of the present invention to provide a caller information display device capable of performing the above.

[0006]

According to the present invention, there is provided a caller information display device capable of receiving caller number information of an incoming call received via a telephone line and displaying information on the caller. And transmission means for transmitting calling number information. Further, it is characterized by comprising a receiving means for receiving the related information piece corresponding to the transmitted calling number information, and a display means for displaying the received related information piece.

[0007]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 shows a schematic configuration of a caller information display device of a financial institution using a caller ID notification service according to a first embodiment of the present invention. In this caller information display device 1, a telephone 3 of a branch office of a financial institution is connected to a computer (PC) terminal 5 for search, and the PC terminal 5 is connected to a local area network (LAN) line of the branch office. 7 is connected. The LAN line 7 is connected to a customer's telephone 11 via a telephone line 9. Further, the LAN line 7 has a customer DB (DB) for public relations DB15, a reminder DB17, and a business PC2 for sales support and generating a customer database.
1. An information server 23 for storing and processing information on customers and employees, an e-mail (E-mail) server 25 and a voice mail server 27 which can be referred to by the PC terminal 5 and the business PC 21 are connected to each other. These constitute a branch office LAN 28.

FIG. 2 shows a schematic configuration of a PC terminal 5 in a caller information display device according to a first embodiment of the present invention. The control device 30 of the PC terminal 5 is connected to the telephone 3 via a telephone interface (I / F) 31 and a transmission / reception circuit 33, and at the same time, a LAN line I / F 35,
It is connected to the LAN line 7 via the transmission / reception circuit 37. Further, the PC terminal 5 is connected to the control device 30 and has a memory 39 for storing transmitted and received data and the like, an input device 41 such as a mouse and a keyboard, and an I / O with the input device 41.
F42, display I / F44, display I / F
A display 45 is connected to the display 44.

The operation of the caller information display apparatus according to the embodiment of the present invention will be described below. In FIG. 1, when a customer or an employee calls a business office, a caller number is displayed on the display of the PC terminal 5 connected to the telephone 3 of the business office. The PC terminal 5 transmits the caller number to the information server 23 via the LAN line 7. Information server 2
3 processes or retrieves information according to the flow described below, and transmits the result to the PC terminal 5 via the LAN line 7. The control device 30 of the PC terminal 5 processes the received data and displays it on the display.

The information retrieval routine of the information server 23 will be described below with reference to the flowcharts shown in FIGS. First, the information server 23 fetches the caller number (step S11), checks it against a telephone number registered in advance, and determines whether or not the customer is an existing customer (step S12).
If it is not an existing customer, it is determined whether it is an employee (step S13). The referable data to be displayed on the PC terminal 5 differs depending on the result of this determination. FIG. 6 shows a screen display of the PC terminal 5 when the caller number is an existing customer, and the information that the receiver wants to refer to by clicking the data item that can be referred to on the screen of the PC terminal 5 with the mouse. You can choose. FIG. 7 is a diagram showing whether a data item can be selected or not depending on the sender.

If it is determined in step S12 that the customer is an existing customer, it is determined whether the customer is a dunning target (step S14). If the customer is a dunning target, the dunning data is imported from the dunning DB 17 (Step S15). If it is not a dunning target, it is determined whether or not the client is a customer (external customer) acquired by a foreign agent (step S16). If the external client is a foreign client, a routine for fetching the external data from the external DB 15 is performed. Call (step S17). The data taken from the dunning DB 17 and the public relations DB 15 are passed to a display routine (step S18), processed in this routine, and transmitted to the PC terminal 5 in a predetermined format. The PC terminal 5 processes the data received by the control device 30 and displays a screen.

If it is determined in step S13 that the employee is an employee, a display routine is called (step S19), and whether or not the employee has made a reference request such as e-mail (e-mail) and voice mail to the employee is determined. If there is any (step S20), the recipient clicks the data item position of the mail displayed on the screen, and calls the mail data import routine (step S21). If there is no reference request for voice mail or the like, or if it is determined in step S13 that the user is not an employee, a display routine (step S13)
The screen is moved to 18).

In step S18, a data item that the receiver wants to refer to, that is, one of A to F shown in FIG. 6 selected on the screen of the PC terminal 5 is fetched from the PC terminal 5 (step S22), and its value is It is determined whether (Req) is valid (step S23). If the request is valid, it is determined whether the request is information registration (step S24). If the request is information registration, an information registration routine is called (step S24).
25). By this information registration request, caller information can be registered for customers and employees. FIG. 8 shows an example of a screen for registering caller information for an employee. Further, information can be newly registered for a sender (new customer) who does not have existing information. FIG. 9 shows an example of a new registration screen in that case. (The same information registration routine is also called for new information registration.) Next, the fetched data item is passed to the display routine (step S26), and is displayed on the screen in the same procedure as described above. Further, it is determined whether or not there is another display request (step S27). If there is, a data item is fetched (step S22), and the same steps are repeated.

Therefore, according to the present invention, it is possible to take in the notified caller number and immediately search for caller information based on the caller number. That is, there is no need to confirm search information or input data to a computer terminal or the like after receiving a call and searching for and displaying customer information.
The caller information search efficiency can be improved. Further, it is possible to search for a message such as an electronic mail or a voice mail without operating a computer terminal or the like.

FIG. 10 shows a second embodiment of the present invention.
1 shows a schematic configuration of a caller information display device in a transportation reservation system using a caller ID notification service. In this caller information display device 1, as in the case of the first embodiment, the telephone 3 of the branch of the transportation agency is connected to the PC terminal 5 for searching, and the PC terminal 5 is connected to the LAN line of the branch. 7 is connected. The LAN line 7 is connected to a customer's telephone 11 via a telephone line 9. Further, the branch LAN line 7 includes a branch DB 51 as a customer database, a business PC 21 for generating sales support and a customer database, an information server 23 for storing and processing information on customers and employees, and a PC terminal. 5 and an electronic mail (E-mail) server 25 which can be referred to by the business PC 21, and a branch LAN 52 is constituted by these. On the other hand, a center LAN 55 is configured in the seat reservation center, and the center LA 55 is provided.
The N line 57 is connected to the branch LAN line 7 by a dedicated line 59. The center LAN line 57 has a seat reservation information server 6 for centrally managing customer's seat reservation information.
1. A center database DB63, which is a database in which seat reservation information is centrally stored, and a business PC 65 for generating sales support and a customer database are connected. With this configuration, the caller number transmitted from the PC terminal 5 is supplied to the seat reservation information server 61 of the seat reservation center via the dedicated line 59, and the seat reservation information server 6
1 retrieves the caller information stored in the center DB 63 based on the caller number (information such as seat availability information for a new reserving person and information of reservation details for a reserved customer). To process. The result is transmitted to the PC terminal 5 via the center LAN line 57, the dedicated line 59, and the branch LAN line 7. The control device 30 of the PC terminal 5 processes the received data and displays it on the display. The search information input to the PC terminal 5 is transmitted to the seat reservation information server 61 via the transmission / reception circuit 37 in the reverse flow to the above, and is processed.

Therefore, according to the present invention, the notified caller number is fetched, and even when the caller information is stored in a database such as a different LAN line, the caller information is stored based on the caller information. Can be searched immediately. That is, it is not necessary to confirm search information or input data to a computer terminal or the like from receiving a telephone call to searching for and displaying customer information, thereby improving the efficiency of caller information search.

In the above embodiment, the telephone 3 and the P
Although the case where the C terminals 5 are individually provided has been described, the telephone 3 may have an integrated configuration having the functions of the PC terminal 5. In the above-described embodiment, the information server 23 performs the information search using the information search routine. However, the information server 23 may include the information search routine in the control device of the PC terminal 5 to perform the information search. .

[0018]

As described in detail above, according to the present invention, there is no need to input data to a computer terminal or the like after receiving a call and then searching, and the caller information is immediately searched and displayed. A caller information display device capable of performing the above can be obtained.

[Brief description of the drawings]

FIG. 1 is a diagram showing a schematic configuration of a caller information display device of a financial institution using a caller ID notification service according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a schematic configuration of a PC terminal 5 of the caller information display device according to the first embodiment of the present invention.

FIG. 3 is a flowchart illustrating a flow of an information search routine according to the first embodiment of the present invention.

FIG. 4 is a flowchart illustrating a flow of an information search routine according to the first embodiment of the present invention.

FIG. 5 is a flowchart illustrating a flow of an information search routine according to the first embodiment of the present invention.

FIG. 6 is a diagram illustrating an example of a screen display of a computer terminal according to the first embodiment of the present invention.

FIG. 7 is a diagram showing whether display data items can be selected or not depending on the type of sender in the first embodiment of the present invention.

FIG. 8 is a diagram showing an example of a caller information registration screen according to the first embodiment of the present invention.

FIG. 9 is a diagram showing an example of a new registration screen according to the first embodiment of the present invention.

FIG. 10 is a diagram showing a schematic configuration of a caller information display device in a transportation seat reservation system using a caller ID notification service according to a second embodiment of the present invention.

[Explanation of symbols]

 Reference Signs List 1 Caller information display device 3 Telephone 5 PC terminal 15, 17 Database 23 Information server 25 E-mail server 30 Control device 33, 37 Transmission / reception circuit 39 Memory 41 Input device 45 Display

Claims (2)

[Claims] 1. A caller information display device capable of receiving caller number information of an incoming call received via a telephone line and displaying information about the caller, and transmitting the caller number information. Means for displaying caller information. 2. The caller information display device according to claim 1, wherein said receiving means receives a related information piece corresponding to said transmitted calling number information, and a display for displaying said received related information piece. And a means for displaying caller information.