CN101529413A - Faq的自动生成器和更新器 - Google Patents

Faq的自动生成器和更新器 Download PDF

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Publication number
CN101529413A
CN101529413A CNA2007800399698A CN200780039969A CN101529413A CN 101529413 A CN101529413 A CN 101529413A CN A2007800399698 A CNA2007800399698 A CN A2007800399698A CN 200780039969 A CN200780039969 A CN 200780039969A CN 101529413 A CN101529413 A CN 101529413A
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China
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answer
faq
user
tabulation
computer
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CNA2007800399698A
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English (en)
Chinese (zh)
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R·阿加瓦尔
E·H·哈里斯
N·H·波尔曼
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Microsoft Corp
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Microsoft Corp
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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F17/00Digital computing or data processing equipment or methods, specially adapted for specific functions
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/332Query formulation
    • G06F16/3329Natural language query formulation

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Data Mining & Analysis (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • General Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • Economics (AREA)
  • Operations Research (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Quality & Reliability (AREA)
  • Human Computer Interaction (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
CNA2007800399698A 2006-10-26 2007-10-15 Faq的自动生成器和更新器 Pending CN101529413A (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/553,136 2006-10-26
US11/553,136 US20080104065A1 (en) 2006-10-26 2006-10-26 Automatic generator and updater of faqs

Publications (1)

Publication Number Publication Date
CN101529413A true CN101529413A (zh) 2009-09-09

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CNA2007800399698A Pending CN101529413A (zh) 2006-10-26 2007-10-15 Faq的自动生成器和更新器

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US (1) US20080104065A1 (enExample)
EP (1) EP2076852A4 (enExample)
JP (1) JP2010508582A (enExample)
KR (1) KR20090073181A (enExample)
CN (1) CN101529413A (enExample)
AU (1) AU2007309269B2 (enExample)
BR (1) BRPI0716233A2 (enExample)
MX (1) MX2009003328A (enExample)
RU (1) RU2009115715A (enExample)
TW (1) TW200830206A (enExample)
WO (1) WO2008051747A1 (enExample)

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CN104657390A (zh) * 2013-11-22 2015-05-27 清华大学 一种问答平台实现方法和系统
WO2018090866A1 (zh) * 2016-11-21 2018-05-24 中兴通讯股份有限公司 问答系统、问题答案的显示方法及终端
CN108182287A (zh) * 2018-01-29 2018-06-19 百度在线网络技术(北京)有限公司 一种自动问答方法、装置及服务器
CN109947905A (zh) * 2017-08-15 2019-06-28 富士通株式会社 生成提问回答对的方法和设备

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US9619513B2 (en) * 2014-07-29 2017-04-11 International Business Machines Corporation Changed answer notification in a question and answer system
US9720963B2 (en) 2014-11-05 2017-08-01 International Business Machines Corporation Answer category data classifying using dynamic thresholds
US10061842B2 (en) 2014-12-09 2018-08-28 International Business Machines Corporation Displaying answers in accordance with answer classifications
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US10621218B2 (en) * 2015-03-30 2020-04-14 Avaya Inc. Systems and methods for compiling and dynamically updating a collection of frequently asked questions
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US10152534B2 (en) * 2015-07-02 2018-12-11 International Business Machines Corporation Monitoring a corpus for changes to previously provided answers to questions
CN105159881B (zh) * 2015-08-28 2018-09-28 北京奇艺世纪科技有限公司 一种聚合页面中数据模块的方法及装置
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CN107992554A (zh) * 2017-11-28 2018-05-04 北京百度网讯科技有限公司 提供问答信息的聚合结果的搜索方法和装置
US10956468B2 (en) 2017-11-30 2021-03-23 International Business Machines Corporation Cognitive template question system
US10812460B2 (en) * 2018-01-02 2020-10-20 Bank Of America Corporation Validation system utilizing dynamic authentication
WO2019202788A1 (ja) * 2018-04-16 2019-10-24 株式会社Nttドコモ 対話システム
CN109346068A (zh) * 2018-08-16 2019-02-15 北京云迹科技有限公司 机器人语音交互方法及装置
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JP6714268B1 (ja) * 2019-10-11 2020-06-24 株式会社エクサウィザーズ 質問文出力方法、コンピュータプログラム及び情報処理装置
CN113127325B (zh) * 2019-12-30 2024-04-16 腾讯科技(深圳)有限公司 问题单的处理方法、装置及存储介质
CN112883177B (zh) * 2021-02-18 2024-08-27 联想(北京)有限公司 一种智能回复方法及装置

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Cited By (8)

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Publication number Priority date Publication date Assignee Title
CN103049548A (zh) * 2012-12-27 2013-04-17 安徽科大讯飞信息科技股份有限公司 电子渠道应用上的faq识别系统及方法
CN103049548B (zh) * 2012-12-27 2016-08-10 科大讯飞股份有限公司 电子渠道应用上的faq识别系统及方法
CN104657390A (zh) * 2013-11-22 2015-05-27 清华大学 一种问答平台实现方法和系统
CN104657390B (zh) * 2013-11-22 2018-01-12 清华大学 一种问答平台实现方法和系统
WO2018090866A1 (zh) * 2016-11-21 2018-05-24 中兴通讯股份有限公司 问答系统、问题答案的显示方法及终端
CN109947905A (zh) * 2017-08-15 2019-06-28 富士通株式会社 生成提问回答对的方法和设备
CN109947905B (zh) * 2017-08-15 2023-02-21 富士通株式会社 生成提问回答对的方法和设备
CN108182287A (zh) * 2018-01-29 2018-06-19 百度在线网络技术(北京)有限公司 一种自动问答方法、装置及服务器

Also Published As

Publication number Publication date
WO2008051747A1 (en) 2008-05-02
TW200830206A (en) 2008-07-16
RU2009115715A (ru) 2010-10-27
KR20090073181A (ko) 2009-07-02
EP2076852A4 (en) 2012-12-19
JP2010508582A (ja) 2010-03-18
MX2009003328A (es) 2009-04-09
AU2007309269B2 (en) 2011-11-03
EP2076852A1 (en) 2009-07-08
US20080104065A1 (en) 2008-05-01
BRPI0716233A2 (pt) 2013-10-15
AU2007309269A1 (en) 2008-05-02

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Application publication date: 20090909