KR20090073181A - 자주 문의되는 질문 리스트를 자동으로 생성하기 위한 컴퓨터 구현 방법 및 컴퓨터 판독가능 매체 - Google Patents

자주 문의되는 질문 리스트를 자동으로 생성하기 위한 컴퓨터 구현 방법 및 컴퓨터 판독가능 매체 Download PDF

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KR20090073181A
KR20090073181A KR1020097008053A KR20097008053A KR20090073181A KR 20090073181 A KR20090073181 A KR 20090073181A KR 1020097008053 A KR1020097008053 A KR 1020097008053A KR 20097008053 A KR20097008053 A KR 20097008053A KR 20090073181 A KR20090073181 A KR 20090073181A
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question
answer
answer pairs
list
user
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Korean (ko)
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리나 아가왈
에드워드 해리스 해리스
닐스 헨리 폴맨
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마이크로소프트 코포레이션
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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F17/00Digital computing or data processing equipment or methods, specially adapted for specific functions
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/332Query formulation
    • G06F16/3329Natural language query formulation

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Data Mining & Analysis (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • General Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • Economics (AREA)
  • Operations Research (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Quality & Reliability (AREA)
  • Human Computer Interaction (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
KR1020097008053A 2006-10-26 2007-10-15 자주 문의되는 질문 리스트를 자동으로 생성하기 위한 컴퓨터 구현 방법 및 컴퓨터 판독가능 매체 Ceased KR20090073181A (ko)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/553,136 2006-10-26
US11/553,136 US20080104065A1 (en) 2006-10-26 2006-10-26 Automatic generator and updater of faqs

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KR20090073181A true KR20090073181A (ko) 2009-07-02

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KR1020097008053A Ceased KR20090073181A (ko) 2006-10-26 2007-10-15 자주 문의되는 질문 리스트를 자동으로 생성하기 위한 컴퓨터 구현 방법 및 컴퓨터 판독가능 매체

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US (1) US20080104065A1 (enExample)
EP (1) EP2076852A4 (enExample)
JP (1) JP2010508582A (enExample)
KR (1) KR20090073181A (enExample)
CN (1) CN101529413A (enExample)
AU (1) AU2007309269B2 (enExample)
BR (1) BRPI0716233A2 (enExample)
MX (1) MX2009003328A (enExample)
RU (1) RU2009115715A (enExample)
TW (1) TW200830206A (enExample)
WO (1) WO2008051747A1 (enExample)

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WO2008051747A1 (en) 2008-05-02
CN101529413A (zh) 2009-09-09
TW200830206A (en) 2008-07-16
RU2009115715A (ru) 2010-10-27
EP2076852A4 (en) 2012-12-19
JP2010508582A (ja) 2010-03-18
MX2009003328A (es) 2009-04-09
AU2007309269B2 (en) 2011-11-03
EP2076852A1 (en) 2009-07-08
US20080104065A1 (en) 2008-05-01
BRPI0716233A2 (pt) 2013-10-15
AU2007309269A1 (en) 2008-05-02

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