AU2007309269B2 - Automatic generator and updater of FAQS - Google Patents

Automatic generator and updater of FAQS Download PDF

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Publication number
AU2007309269B2
AU2007309269B2 AU2007309269A AU2007309269A AU2007309269B2 AU 2007309269 B2 AU2007309269 B2 AU 2007309269B2 AU 2007309269 A AU2007309269 A AU 2007309269A AU 2007309269 A AU2007309269 A AU 2007309269A AU 2007309269 B2 AU2007309269 B2 AU 2007309269B2
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AU
Australia
Prior art keywords
question
answer
answer pairs
user
faq
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
AU2007309269A
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English (en)
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AU2007309269A1 (en
Inventor
Reena Agarwal
Edward Harris Harris
Nils Henry Pohlmann
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Microsoft Corp
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Microsoft Corp
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Publication date
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Publication of AU2007309269A1 publication Critical patent/AU2007309269A1/en
Application granted granted Critical
Publication of AU2007309269B2 publication Critical patent/AU2007309269B2/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F17/00—Digital computing or data processing equipment or methods, specially adapted for specific functions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation

Landscapes

  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Data Mining & Analysis (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • General Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • Economics (AREA)
  • Operations Research (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Quality & Reliability (AREA)
  • Human Computer Interaction (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
AU2007309269A 2006-10-26 2007-10-15 Automatic generator and updater of FAQS Expired - Fee Related AU2007309269B2 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11/553,136 2006-10-26
US11/553,136 US20080104065A1 (en) 2006-10-26 2006-10-26 Automatic generator and updater of faqs
PCT/US2007/081391 WO2008051747A1 (en) 2006-10-26 2007-10-15 Automatic generator and updater of faqs

Publications (2)

Publication Number Publication Date
AU2007309269A1 AU2007309269A1 (en) 2008-05-02
AU2007309269B2 true AU2007309269B2 (en) 2011-11-03

Family

ID=39324923

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2007309269A Expired - Fee Related AU2007309269B2 (en) 2006-10-26 2007-10-15 Automatic generator and updater of FAQS

Country Status (11)

Country Link
US (1) US20080104065A1 (enExample)
EP (1) EP2076852A4 (enExample)
JP (1) JP2010508582A (enExample)
KR (1) KR20090073181A (enExample)
CN (1) CN101529413A (enExample)
AU (1) AU2007309269B2 (enExample)
BR (1) BRPI0716233A2 (enExample)
MX (1) MX2009003328A (enExample)
RU (1) RU2009115715A (enExample)
TW (1) TW200830206A (enExample)
WO (1) WO2008051747A1 (enExample)

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US8560567B2 (en) * 2011-06-28 2013-10-15 Microsoft Corporation Automatic question and answer detection
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US10614725B2 (en) 2012-09-11 2020-04-07 International Business Machines Corporation Generating secondary questions in an introspective question answering system
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US9015097B2 (en) 2012-12-19 2015-04-21 Nuance Communications, Inc. System and method for learning answers to frequently asked questions from a semi-structured data source
CN103049548B (zh) * 2012-12-27 2016-08-10 科大讯飞股份有限公司 电子渠道应用上的faq识别系统及方法
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US9064001B2 (en) 2013-03-15 2015-06-23 Nuance Communications, Inc. Method and apparatus for a frequently-asked questions portal workflow
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JP6212308B2 (ja) * 2013-07-05 2017-10-11 株式会社野村総合研究所 コミュニケーションシステム
US20150095267A1 (en) * 2013-09-30 2015-04-02 Avaya Inc. Techniques to dynamically generate real time frequently asked questions from forum data
CN104657390B (zh) * 2013-11-22 2018-01-12 清华大学 一种问答平台实现方法和系统
US9495457B2 (en) 2013-12-26 2016-11-15 Iac Search & Media, Inc. Batch crawl and fast crawl clusters for question and answer search engine
US20150186527A1 (en) * 2013-12-26 2015-07-02 Iac Search & Media, Inc. Question type detection for indexing in an offline system of question and answer search engine
KR20160014463A (ko) 2014-07-29 2016-02-11 삼성전자주식회사 서버, 서버의 정보 제공 방법, 디스플레이 장치, 디스플레이 장치의 제어 방법 및 정보 제공 시스템
US9619513B2 (en) * 2014-07-29 2017-04-11 International Business Machines Corporation Changed answer notification in a question and answer system
US9720963B2 (en) 2014-11-05 2017-08-01 International Business Machines Corporation Answer category data classifying using dynamic thresholds
US10061842B2 (en) 2014-12-09 2018-08-28 International Business Machines Corporation Displaying answers in accordance with answer classifications
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US10169326B2 (en) 2015-05-22 2019-01-01 International Business Machines Corporation Cognitive reminder notification mechanisms for answers to questions
US9912736B2 (en) 2015-05-22 2018-03-06 International Business Machines Corporation Cognitive reminder notification based on personal user profile and activity information
US10152534B2 (en) * 2015-07-02 2018-12-11 International Business Machines Corporation Monitoring a corpus for changes to previously provided answers to questions
CN105159881B (zh) * 2015-08-28 2018-09-28 北京奇艺世纪科技有限公司 一种聚合页面中数据模块的方法及装置
US10769185B2 (en) 2015-10-16 2020-09-08 International Business Machines Corporation Answer change notifications based on changes to user profile information
US9589049B1 (en) * 2015-12-10 2017-03-07 International Business Machines Corporation Correcting natural language processing annotators in a question answering system
US10095750B2 (en) * 2016-01-13 2018-10-09 Ricoh Company, Ltd. Adaptive query processing
JP6929539B2 (ja) * 2016-10-07 2021-09-01 国立研究開発法人情報通信研究機構 ノン・ファクトイド型質問応答システム及び方法並びにそのためのコンピュータプログラム
CN108090060A (zh) * 2016-11-21 2018-05-29 中兴通讯股份有限公司 问答系统、问题答案的显示方法及终端
US10956824B2 (en) * 2016-12-08 2021-03-23 International Business Machines Corporation Performance of time intensive question processing in a cognitive system
WO2018195875A1 (en) * 2017-04-27 2018-11-01 Microsoft Technology Licensing, Llc Generating question-answer pairs for automated chatting
EP3432182B1 (en) * 2017-07-17 2020-04-15 Tata Consultancy Services Limited Systems and methods for secure, accessible and usable captcha
CN109947905B (zh) * 2017-08-15 2023-02-21 富士通株式会社 生成提问回答对的方法和设备
US11238075B1 (en) * 2017-11-21 2022-02-01 InSkill, Inc. Systems and methods for providing inquiry responses using linguistics and machine learning
CN107992554A (zh) * 2017-11-28 2018-05-04 北京百度网讯科技有限公司 提供问答信息的聚合结果的搜索方法和装置
US10956468B2 (en) 2017-11-30 2021-03-23 International Business Machines Corporation Cognitive template question system
US10812460B2 (en) * 2018-01-02 2020-10-20 Bank Of America Corporation Validation system utilizing dynamic authentication
CN108182287A (zh) * 2018-01-29 2018-06-19 百度在线网络技术（北京）有限公司 一种自动问答方法、装置及服务器
WO2019202788A1 (ja) * 2018-04-16 2019-10-24 株式会社Ｎｔｔドコモ 対話システム
CN109346068A (zh) * 2018-08-16 2019-02-15 北京云迹科技有限公司 机器人语音交互方法及装置
US11157244B2 (en) * 2018-11-21 2021-10-26 Kony, Inc. System and method for delivering interactive tutorial platform and related processes
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JP6714268B1 (ja) * 2019-10-11 2020-06-24 株式会社エクサウィザーズ 質問文出力方法、コンピュータプログラム及び情報処理装置
CN113127325B (zh) * 2019-12-30 2024-04-16 腾讯科技（深圳）有限公司 问题单的处理方法、装置及存储介质
CN112883177B (zh) * 2021-02-18 2024-08-27 联想(北京)有限公司 一种智能回复方法及装置

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Also Published As

Publication number Publication date
WO2008051747A1 (en) 2008-05-02
CN101529413A (zh) 2009-09-09
TW200830206A (en) 2008-07-16
RU2009115715A (ru) 2010-10-27
KR20090073181A (ko) 2009-07-02
EP2076852A4 (en) 2012-12-19
JP2010508582A (ja) 2010-03-18
MX2009003328A (es) 2009-04-09
EP2076852A1 (en) 2009-07-08
US20080104065A1 (en) 2008-05-01
BRPI0716233A2 (pt) 2013-10-15
AU2007309269A1 (en) 2008-05-02

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Legal Events

Date Code Title Description
MK25 Application lapsed reg. 22.2i(2) - failure to pay acceptance fee