Classifications

• • G—PHYSICS
  • G06—COMPUTING OR CALCULATING; COUNTING
  • G06F—ELECTRIC DIGITAL DATA PROCESSING
  • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
  • G06F21/10—Protecting distributed programs or content, e.g. vending or licensing of copyrighted material ; Digital rights management [DRM]
• • G—PHYSICS
  • G06—COMPUTING OR CALCULATING; COUNTING
  • G06F—ELECTRIC DIGITAL DATA PROCESSING
  • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
  • G06F21/60—Protecting data
  • G06F21/62—Protecting access to data via a platform, e.g. using keys or access control rules
• • G—PHYSICS
  • G06—COMPUTING OR CALCULATING; COUNTING
  • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
  • G06Q10/00—Administration; Management
  • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

• the present invention relates to a resource management method, a resource management system, a resource management program, and a resource management device.
• the present invention also provides a resource management program that causes a computer to function as a registration reception unit that receives an instruction to register ideal management information that indicates an ideal state of a resource based on a user's affiliation information, an acquisition unit that acquires actual management information that indicates the actual state of the resource for the user, and a verification unit that verifies the actual management information based on the ideal management information.
• the resource management device 2 has the following functional components: a registration reception unit 21, an acquisition unit 22, a verification unit 23, and a resource processing unit 24.
• the storage unit DB is not limited to the configuration shown in FIG. 1 as long as it is a database and is configured to be capable of data communication with the resource management device 2.
• the storage unit DB may be, for example, built into the resource management device 2 or may be connected to the resource management device 2 via a wired communication line.
• resources include soft resources and physical resources.
• Soft resources include applications provided to users by the resource providing device 5.
• Physical resources include physical resources such as devices provided to users and spaces and items that users are authorized to use.
• Fig. 2(a) shows a hardware configuration diagram of the resource management device 2.
• the resource management device 2 includes, as its hardware configuration, a processor 201, a memory 202, and a communication interface 203.
• the resource management device 2 can use a computer device such as a server or a personal computer.
• the resource management device 2 may be configured by a plurality of computer devices, and is not limited to the configuration shown in Fig. 2(a) as long as the above-mentioned functional components (21-24) can be realized as a whole.
• email address a company A's email address
• the actual management information includes user identification information, soft resource information, and physical resource information.
• the actual management information includes items related to the actual authority of the resource corresponding to the ideal management information.
• the ideal management information and the actual management information may have similar data structures.
• the acquisition unit 22 acquires the actual state of the user's software resources from the resource providing device 5. Specifically, the processor 201 of the resource management device 2 transmits an acquisition request for actual management information to the resource providing device 5, receives the actual management information of the software resources as a result of the acquisition request via the communication interface 203, and stores it in the storage unit DB.
• the acquisition unit 22 may acquire the actual state of the soft resource acquired from the resource providing device 5 via the administrator terminal 3.
• the processor 901 of the administrator terminal 3 transmits an acquisition request for actual management information to the resource providing device 5, and receives the actual management information of the soft resource as a result of the acquisition request via the communication interface 903.
• the processor 201 of the resource management device 2 receives an instruction to acquire actual management information from the administrator terminal 3, and stores the actual management information of the soft resource received via the communication interface 203 in the memory unit DB.
• the resource management device 2 or the administrator terminal 3 transmits an acquisition request including the user's identification information to the resource providing device 5 according to the identification information of the soft resource.
• the resource providing device 5 receives the acquisition request and returns the actual state of the soft resource as a result to the requester.
• the actual state specifically includes the authority to use the soft resource, the presence or absence of an account, the type of contract plan, the usage history, etc.
• the acquisition request is an API (Application Programming Interface) request.
• the API request is transmitted to the resource providing device 5, and the resource providing device 5 responds with a processing result corresponding to the API request.
• the API request includes designation of the identification information of an organization, and can execute API processing to confirm the user of the soft resource in the organization.
• the API request includes designation of an account linked to the identification information of the target user, and can execute API processing for the account.
• the acquisition unit 22 can acquire the API processing result as actual management information of the soft resource provided by the resource providing device 5. Furthermore, if the API request is successful, the acquisition unit 22 can acquire actual management information including the scope of authority (contract plan) and usage history for the account.
• the API request is transmitted from the resource management device 2 to the resource providing device 5, but the device from which the API request is transmitted is not limited to this, and the API request may be transmitted via another device.
• the acquisition request is crawling.
• Crawling is a process for collecting specific information by executing crawling using a user's account for a web service provided by the resource providing device 5.
• the acquisition unit 22 can acquire the results of crawling as actual management information for the soft resources provided by the resource providing device 5.
• the acquisition unit 22 can acquire information including the scope of authority for the account by crawling. Note that in this embodiment, crawling is executed from the resource management device 2 for a web service provided by the resource providing device 5, but the device from which crawling is executed is not limited to this, and crawling may be executed via another device.
• the acquisition unit 22 acquires the actual state of the user's physical resources from the user terminal 4. Specifically, the processor 201 of the resource management device 2 sends an acquisition request for actual management information to the user terminal 4, receives the actual management information of the physical resources as a result of the acquisition request via the communication interface 203, and stores it in the storage unit DB.
• the resource management device 2 or the administrator terminal 3 transmits a request to obtain user identification information to the user terminal 4 corresponding to the identification information of the physical resource (user terminal 4). If the user identification information, etc. is registered in advance in the user terminal 4, when a request to obtain user identification information is received from the resource management device 2, it is possible to return the actual state including the user identification information to the resource management device 2 as an application of this. Note that the result of the request is not limited to the user identification information, as long as it is information that can uniquely identify the user.
• the resource management device 2 or the administrator terminal 3 acquires user identification information from the user terminal 4 and passes it to the acquisition unit 22.
• the user sends malfunction information about the breakdown or malfunction to the resource management device 2.
• the malfunction information includes at least one of the identification information of the target physical resource and the identification information of the user, and is sent via a communication interface of a terminal device such as the user terminal 4.
• the resource management device 2 receives the malfunction information, refers to information about the type of physical resource (such as specifications) registered in the ideal management information based on the identification information and the inventory information of the physical resource, and lends a substitute physical resource to the user.
• the lending source since the lending source also manages the address of the base such as the user's office or home in the ideal management information, the lending source sends a substitute machine to the user first, and the user sends the defective physical resource back to the warehouse or base by the user himself. This makes it possible to quickly supply a physical resource in good condition to the user without the hassle of the IT department and without the intervention of the office if the user's base is at home, thereby reducing the effort and cost.
• the acquisition unit 22 acquires the actual state of the user's spatial information from the entrance management system. Specifically, the processor 201 of the resource management device 2 sends an acquisition request for actual management information to the entrance management system, receives the actual management information of the spatial resource as a result of the acquisition request via the communication interface 203, and stores it in the memory unit DB.
• the acquisition unit 22 may acquire the actual state of the spatial information acquired from the administrator terminal 3. Specifically, the processor 901 of the administrator terminal 3 sends an acquisition request for actual management information to the admission management system, and receives the actual management information of the spatial resources as a result of the acquisition request via the communication interface 903. The processor 201 of the resource management device 2 receives an instruction to acquire the actual management information from the administrator terminal 3, and stores the actual management information of the spatial resources received via the communication interface 203 in the storage unit DB. Note that the acquisition unit 22 may acquire the actual management information of the spatial resources via a device other than the administrator terminal 3.
• the acquisition unit 22 can acquire the entrance log data as actual management information by sending an acquisition request to the entrance management system.
• the actual status of the resource can be obtained in a preferred manner that corresponds to the form of the physical resource.
• the verification unit 23 verifies the actual management information corresponding to the identification information of the physical resource acquired by the acquisition unit 22 based on the ideal management information regarding the physical resource corresponding to the user's identification information.
• the change request includes a process of sending a request to delete or add a resource or change the scope of authority to the resource providing device 5.
• the verification unit 23 may have verification items set in advance and verify the actual management information based on those verification items.
• the verification items include, for example, the expiration date of soft resources and the useful life of physical resources.
• the verification unit 23 can output a warning if the acquired actual management information includes resources whose expiration date or useful life is approaching.
• the verification unit 23 repeatedly executes a verification process that verifies the actual management information based on the ideal management information, and outputs the processing result. If the verification process results in a match, the verification unit 23 notifies the verification result that the resources are in the ideal state. If the verification process results in a mismatch, the verification unit 23 notifies the verification result including the resources that do not match, and executes the resource processing step described below. The verification result may be notified after the resource processing step is executed.
• the verification unit 23 can maintain the ideal state of the resources, for example, by executing the verification process at predetermined intervals.
• the verification unit 23 may also be configured to execute the verification process by receiving a verification instruction from the administrator terminal 3 and/or the user terminal 4. As long as the configuration allows the ideal state of the resources to be maintained, the timing of the verification process is not limited. This makes it possible to monitor the actual state of the resources against the ideal state.
• FIG. 7 shows an overview of the resource processing process.
• the resource processing process shows the process for providing ideal soft and physical resources to, for example, new entrants to an organization or users who repair or replace physical resources.
• the resource processing unit 24 allows resource processing according to instructions from an administrator terminal 3 with resource authority.
• Resource processing includes processing related to granting, changing, deleting, and lending/borrowing resources.
• the other bases B2 and B3 each have surplus resources R2 to R5.
• Surplus resources refer, for example, to resources that are not being used at a base and are held as inventory, or resources that are granted in excess of the ideal state.
• Bases B2 and B3 may, for example, be warehouses that manage physical resources that are in inventory.
• the memory unit DB stores actual management information of surplus resources at each of the bases B1 to B3 in association with the identification information of the base.
• the actual management information of surplus resources corresponds to inventory information.
• the surplus resources are derived from the sum of the number of resources in the inventory information and the number of resources granted in excess of the ideal state.
• the resource processing unit 24 extracts physical resources that correspond to the ideal management information of the scarce resource LR from the inventory information.
• the resource processing unit 24 may further extract those having soft resources that correspond to the ideal management information of the scarce resource LR from the inventory information that secures the extracted physical resources as inventory.
• the resource processing unit 24 identifies one or more surplus resources that have a high degree of match with the conditions of the ideal management information of the scarce resource LR through the extraction process.
• the resource processing unit 24 presents bases B2 and B3 (let's say B2) from which surplus resources can be obtained based on geographical information between base B1 and bases B2 and B3 that secure surplus resources.
• the geographical information indicates, for example, the distance between the bases, the transportation cost, the number of days for transportation, etc.
• FIG. 8 shows an example of the data structure of setup information.
• Setup information is created when setting up resources for a subscriber to an organization.
• the setup information has soft resource information, physical resource information, and inventory information, with the user's identification information as a key.
• the nearest base included in the inventory information is a base where an in-stock device is located, and indicates a base determined to be the nearest based on geographic information, a base determined to have a transportation cost below a predetermined value, a base determined to have a transportation period below a predetermined number, etc.
• the setup information is managed by a setup completion flag, and when the completion flag is turned on, the user's ideal management information is generated based on the soft resource information and physical resource information.
• the processor 901 of the manager terminal 3 displays ideal management information via the display interface 905 (S421), refers to the ideal management information and inventory information, and inputs information on the required physical resources (shortage resources) via the input interface 904 (S422).
• the processor 201 of the resource management device 2 may refer to the ideal management information and inventory information and display the results of determining the information on the required physical resources (shortage resources) in the organization.
• the processor 901 of the manager terminal 3 transmits a resource request including the required physical resources to the resource management device 2 via the communication interface 903 (S423).
• the system administrator terminal 20 and the administrator terminal 3 have resource authority related to management such as granting, changing, deleting, and lending resources.
• Resource authority is classified into a first authority related to resource management for multiple organizations (G1 to G3) and a second authority related to resource management within an organization G specified by affiliation information.
• the system administrator terminal 20 has the first authority.
• the administrator terminal 3 is operated by a second administrator and has the second authority.
• the present invention contributes to supporting the efficiency of operations handled by IT departments, such as resource management including soft resources and physical resources.
• the present invention is not limited to the operations handled by IT departments as described above, and a call center or chatbot may be set up as a consultation desk related to software and devices used within the organization.
• resources include human resources, and may be used to dispatch human resources to set up information system equipment according to the organization's IT environment (actual situation) and to make the IT environment ideal.
• the scope of application is not limited as long as it is a method, device, program, etc. that sets ideal information indicating an ideal situation, checks actual situation information indicating the actual situation, and manages information so that the actual situation information becomes ideal information.

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Citations (4)

• 2022
  • 2022-12-28 JP JP2022212556A patent/JP7449518B1/ja active Active
• 2023
  • 2023-11-02 WO PCT/JP2023/039634 patent/WO2024142600A1/ja not_active Ceased
• 2024
  • 2024-02-21 JP JP2024024807A patent/JP2024095649A/ja active Pending

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