1261765 玖、發明說明： 、 (一） 發明所屬之技術領域： · 本發明關於虛擬的構建操作中心之系統，根據文件以手 工輸入資料，本發明特別有關於使用通信網路之虛擬操作 中心系統和其資料輸入方法。 (二） 先前技術： 從來許多企業將利用電腦進行之資料輸入作業等之單純 作業委託給公司外之操作員。例如，企業將根據接收到之 手寫之文件輸入本文資料之作業，請在宅之操作員負責。 馨 一般是接受負責此種資料輸入作業之在宅之操作員，使用 自宅之電腦進行作業。 作爲資料輸入之根源之傳票或申請書等之文件，其一實 例是從委託輸入作業之企業郵寄給操作員。另外，其另一 實例是操作員到企業將文件帶回。 另外，由操作員輸入之資料，例如，利用經由網際網路 等之通信網路之資料通信，從操作員之自宅之電腦發送到 企業之電腦。 _ 然後，當完成資料之輸入時，通常將作爲輸入之根源之 文件歸還企業，但是不能利用資料通信歸。因此，其一實 例是利用郵寄將此種文件歸還。另一實例是操作員等到企 業將文件歸還。 上述之先前技術會有下面所述之問題。 在先前技術之資料輸入之工作流程中’作爲輸入之根源 之文件或輸入過之資料之授受’會發生時間上之損失。因 -6- 1261765 此，例如在需要進行快速之資料輸入之情況，將作業委託 · 給公司外之操作員會有困難。 ’ 另外’人才派遣企業接受到委託，提供人才藉以進行委 託企業之資料輸入作業之情況，人才派遣企業需要選擇委 託企業之所在地附近之人才。另外，人才之採用需要考慮 委託企業之所在地。因此，人才派遣企業之人才之派遺和 採用受到委託企業之所在地之地理上之限制，會妨礙適材 適所之有效人才活用。 另外，在要進行資料輸入之文件有很多之企業，需要將 · 作業分給多個之在宅操作員。在此種情況，在先前技術之 資料輸入之工作流程，企業需要花很多之工時用來管理文 件和在宅操作員。另外，文件之管理包含例如成爲資料輸 入之根源之文件之產生，各個文件之資料輸入作業是否委 託過，和作業是否完成等之管理。另外，在宅操作員之管 理包含例如各個在宅操作員之作業能力，忙閒狀況，連絡 對象，和文件之郵寄對象等之管理。 另外，傳票或申請書等之文件，從保持機密之觀點來看 · ，不可以帶到公司外。在此種情況，需要在公司內進行資 料輸入作業，會產生人事費、設備、設置空間等之運轉成 本，成爲無效率。 (三）發明內容： 本發明之目的是提供操作中心系統及其資料輸入方法， 可以使成爲資料輸入之根源之文件和在宅操作員之管理所 需之工時減少，而且操作員在文件之產生後可以快速的開 1261765 始資料輸入作業。 用以達成上述目的之本發明之虛擬操作中心系統具有工 作流程伺服器和多個登錄終端機。工作流程伺服器在委託 企業發生有資料輸入作業時，就儲存成爲資料輸入根源之 根源資料，進行與該根源資料有關之資料輸入作業之工程 管理。登錄終端機從該工作流程伺服器取得根源資料，將 根據該根源資料輸入之輸入資料發送到該工作流程伺服器。 因此，依照本發明時，委託企業所產生之根源資料被工 作流程伺服器綜合，資料輸入用之登錄終端機可以從工作 流程伺服器取得根源資料，所以操作員可以迅速的進行資 料輸入。另外，依照本發明時，因爲利用工作流程伺服器 進行資料輸入作業之工程管理，所以可以很容易判斷進行 資料輸入作業之操作員之數目等是否適當。另外，委託企 業所產生之作業可以適當的分配給操作員。 另外，本發明之虛擬操作中心系統亦可以更具有分配伺 服器和管理者終端機。分配伺服器預先記憶使用該登錄終 端機進行作業之多個操作員，用來將作業分配給各個操作 員。管理者終端機用來將操作員之資訊預先通知該分配伺 服器，藉以將作業分配給各個操作員。工作流程伺服器有 多個時，分配伺服器將被儲存在多個工作流程伺服器之根 源資料之有關作業，分配給各個操作員。 因此，因爲可以利用1個之分配伺服器，將多個工作流 程伺服器之委託企業之資料輸入作業，分配給操作員，所 以當委託企業增加時，亦不需要增設分配伺服器，就可以 -8- 1261765 使系統規模擴大。另外，因爲使操作員成爲共同資源，分 配多個委託企業用之工作流程伺服器之資料輸入作業，所 以可以進行更有效之人才之活用。 上述和其他之本發明之對象，特徵和優點，經由參照表 示本發明之實施例之相關圖面所進行之以下之說明，當可 明白。 (四）實施方式： 下面參照圖面用來詳細說明本發明之一實施例。 本實施例所示之系統是根據金融機構或電力公司、互斯 修 公司、電話公司等之企業，在窗口接受自顧客之手寫文件 之影像資料，由在宅之操作員輸入本文資料。依照本系統 時’因爲構成利用通信網路之虛擬操作中心，所以企業不 需要在公司內設置獨立之操作中心，就可以迅速的進行資 料輸入之作業，可以減少設置操作中心之成本。 第1圖是方塊圖，用來表示本實施例之操作中心系統之 構造。參照第1圖’操作中心系統之構成包含有委託企業 10，人才派遣企業13和一般家庭14。 鲁 委託企業1 〇是資料輸入作業委託給在宅操作員之企業 ’包含有業務中心1 1和至少爲1個之支店1 2。在此處所 示之實例是使業務中心1 1被包含在委託企業1 0，但是亦 可以被包含在人才派遣企業13。 業務中心1 1具備有影像工作流程伺服器1 1 1，在宅勤務 系統伺服器1 1 2、管理者終端機1 1 3、登錄終端機1 1 4和影 像掃描器1 1 5。 -9- 1261765 影像工作流程伺服器1 1 1、在宅勤務系統伺服器n 2、管 理者終端機1 1 3和登錄終端機i丨4利用LAN互相連接。影 像掃描器Π5連接到登錄終端機n4。支店】2具備有與業 務中心1 1相同之登錄終端機u 4和影像掃描器n 5。 第2圖是方塊圖’用來_示影像工作流程伺服器和在宅 勤務系統伺服器之構造。 參照第2圖’影像工作流程伺服器n i具有資料庫〗丨i i 和工程管理部1 1 1 2。另外，在在宅勤務系統伺服器n 2具 有集訊/配訊管理部1 1 2 1、預定/實際管理部π 2 2和操作員 管理部1 1 2 3。 業務中心1 1和支店1 2經由通信網路ν〗〇連接。通信網 路N 1 0長典型之專用線。 一般家庭是指被登錄在人才派遣企業之在宅操作員之自 宅等。 一般家庭1 3具有登錄終端機1 3 !和認證裝置丨3 2。認證 裝置1 3 2與人才派遣企業1 4所具備者相同，連接到登錄終 端機1 3 1 ° 人才派遣企業1 4登錄有進行資料輸入作業之在宅操作 員，依照來自委託企業之委託，提供給進行資料輸入作業 之在宅澡作員。 人才派遣企業1 4具備有管理者終端機！ 4】和認證裝置 1 3 2。認證裝置1 3 2連接到管理者終端機1 4 1。 業務中心Π、一般家庭丨3和人才派遣企業1 4經由通信 網路N2〇互相連接。通信網路N20是典型之網際網路。 1261765 影像工作流程伺服器111在大容量之硬碟等之記憶裝置 具有資料庫η 11。影像工作流程伺服器111接受來自業務 中心1 1或支店1 2之登錄終端機1 1 4之作爲資料輸入之根 源之文件影像資料，將其登錄在資料庫1111。亦即，在支 店1 2和業務中心1 1分別接受到之文件之影像資料，被綜 合在影像工作流程伺服器111之資料庫1111。另外’此處 所指之影像資料除了實際之影像資料外’亦可以包含該影 像資料之管理所需要之資料’例如影像資料之唯一之處理 通行碼。 ® 另外，影像工作流程伺服器1 1 1將操作員資料輸入所使 用之格式，附加在文件之影像資料，經由在在宅勤務系統 伺服器1 1 2發送到一般家庭1 3之登錄終端機1 3 1。以下將 文件之影像資料和資料輸入用之格式合稱爲登錄用資料。 當經由通信網路Ν 2 0轉送登錄用資料時’最好使其密碼化 。依照在宅勤務系統伺服器11 2所決定之作業分配’用來 決定成爲登錄用資料之發送對象之登錄終端機1 3 1 ° 另外，影像工作流程伺服器η 1，從一般家庭13之登錄 · 終端機1 3 1，接受由在宅操作員輸入（和文件之影像資料一 起輸入）之本文資料，將其登錄在資料庫1 1 1 1使其與影像 資料具有對應之關係。 影像工作流程伺服器11 1之工程管理部1 11 2 ’對於被登 錄在資料庫1111之文件之影像資料，進行管理是否已輸入 過本文資料，假如未輸入時是否委託輸入中° 例如，基本之工作流程是將根據1件之文件之本文資料 1261765 輸入之作業，分配給1人之操作員，由該操作員輸λ本文-。另外，作業之分配之進行，例如可以經由決定分@Ξ，給& 個操作員之文件之數目。 在此種情況，工程管理部1 1 1 2將各個文件之狀：感、售"理成 爲「未輸入」、「輸入中」或「己輸入」° 在在宅勤務系統伺服器π 2用來管理在宅之操作貢’ $ 定對各個操作員之資料輸入作業之分配。實質& ’ & $ 11 務系統伺服器1 1 2，根據被登錄之操作員’和各個操作貢 之作業能力或可進行勤務之時段，忙閒狀況等’用來將文 ® 件分配給各個操作員。 操作員管理部11 2 3用來管理在宅之操作員之識別資訊 、作業能力、住址等之資訊。另外，操作員管理部1 1 2 3與 登錄終端機1 3 1之間，利用操作員之認證資料之授受，用 來進行認證。 預定/實際管理部1 1 2 2用來管理得自在宅操作員之可進 行勤務時段之資訊，和對各個操作員分配作業之預定資訊 。該作業預定資訊得自從登錄終端機1 3 1申報之可進行勤鲁 務時段，可以從人才派遺企業1 4之管理者終端機1 4 1進行 參照和更新。另外’預定/實際管理部i ! 2 2對於分配給各 個操作員之預定作業量，和實際進行之實績作業量，作爲 預定/實際資訊的進行管理。該預定/實際資訊用來核定各 個操作員’和決疋對各個操作員之作業之分配。 集訊/配訊管理部1 1 2 1用來管理文件之登錄用資料對登 錄終端機1 3 1之發訊，和來自登錄終端機丨3 1之輸入過之 -12- 1261765 本文資料之收訊。集訊/配訊管理部1 1 2 1在利用操作員管 理部1 1 2 3正常的進行操作員之認證後，依照被預定/實際 管理部1 1 2 2管理之作業預定資訊，對影像工作流程伺服器 1 1 1指示將登錄用資料發訊到登錄終端機1 3 1。 另外，集訊/配訊管理部1 1 2 1用來管理是否將來自登錄 終端機1 3 1之輸入過之本文資料，發送到影像工作流程伺 服器1 1 1。 另外，在宅勤務系統伺服器1 1 2經由接受來自人才派遣 企業1 4之管理者終端機1 4 1之資訊，藉以預先取得被登錄 鲁 之操作員之資訊。另外，在宅勤務系統伺服器1 1 2從登錄 終端機1 3 1直接’或經由管理者終端機1 4 1之收訊，藉以 預先取得多個操作員之可進行勤務之時段。另外，在宅勤 務系統伺服器1 1 2利用分配給各個操作員之各個文件之狀 況等，用來求得各個操作員之忙閒狀況。 在宅勤務系統伺服器1 1 2用來中繼從影像工作流程伺服 器1 1 1發送到登錄終端機1 3 1之登錄用資料。登錄用資料 之發送對象是對在宅勤務系統伺服器1 1 2所決定之登錄終 · 端機1 3 1分配作業者作爲對象。 管理者終端機11 3由委託企業或人才派遣企業之管理者 操作’用來進行影像工作流程伺服器1 1 1和在宅勤務系統 伺服器1 1 2之運用和管理。實質上，管理者終端機丨丨3經 由通信網路N 2 0與影像工作流程伺服器〗丨！和在宅勤務系 統伺服器1 1 2進行通信，用來進行各個伺服器之動作況之 監視’資料庫之備份等之運用管理，和被設定在各個伺服 1261765 器之系統資料之更新等之維護。 _ 登錄終端機1 4 1取得成爲本文資料之輸入根源之文件之 影像資料，將其發送到影像工作流程伺服器1 1 1。實質上 ，登錄終端機1 1 4利用影像掃描器1 1 5讀取在業務中心Π 和支店1 2之窗口接受自顧口之商品或服務之申請書等之 文件之影像資料，將其發送到影像工作流程伺服器111。 另外，登錄終端機1 1 4亦可以將從鍵盤（圖中未顯示）或條 碼讀取描：（圖中未顯不）輸入之管理影像資料用之資料，發 送到影像資料所含之影像工作流程伺服器1 1 1。 · 登錄終端機1 3 1由各個操作員進行資料輸入作業。登錄 終端機1 3 1通常被設置在操作員之自宅。 在登錄終端機1 3 1連接有謬證裝置1 3 2，包含有讀卡機 手來讀取記錄有操作員特有之資料之操作員卡，藉以認證 操作員之身份，或指紋輸入裝置用來讀取操作員之指紋。 登錄裝置1 3 1使用認證裝置1 3 2之認證結果，只有被許可 作業之操作員才可以進行操作。 使用認證裝置1 3 2之認證之進行是在登錄終端機1 3 1和 修 在宅勤務系統伺服器1 1 2之操作員管理部1 1 23之間進行認 證資料之授受。 登錄終端機1 3 1使用認證後許可作業之操作員所申報之 可作業時段，用來判斷作業之分配，將其發送到在宅勤務 系統伺服器1 1 2或管理者終端機1 4 1。 另外，登錄終端機1 3 1在認證後接受在宅勤務系統伺服 器1 1 2所分配之登錄用資料，將其顯示在畫面（圖中未顯示） 1261765 ，將操作員所輸入之本文資料發送到影像工作流程伺服器 1 1 1。這時，操作員根據被顯示在畫面上之影像資料，從鍵 盤等輸入本文資料。 管理者終端機1 1 4由人才派遣企業之管理者操作。管理 者終端機1 4 1將人才派：®企業之管理者所決定之進行委託 企業1 〇之作業之ί栄作貝之資訊，發送到在宅勤務系統伺服 器1 1 2。在該操作員資訊包含有各個操作員之作業能力和 登錄終端機之位址等。 在管理者終端機1 4 1連接有認證裝置丨3 2，用來認證管 鲁 理者。管理者終端機1 4 1使用認證裝置1 3 2之認證結果， 只使容許存取之管理者，進行與操作員有關之資料之輸入 等。 管理者終端機1 4 1之功能例如包含有：管理在宅之操作 員之資料；參照和更新被在宅勤務系統伺服器11 2之預定/ 實際管理部η 22管理之資訊；核定在宅之操作員；製成與 各個操作員和全體之作業實績有關之統計° 利用管理在宅之操作員之資料之功能’進行操作員姓名 · 和住址之登錄或更新，和各個操作員之作業能力之等級之 更新等。 下面說明被預定/實際管理部1 1 2 2管理之資訊之參照和 更新之實施例。 首先，在每一個月初，接受來自各個操作員之可進行勤 務之時段等之作業預定量之申請。其次’依照全體之作業 預測，決定全體之作業計劃，包含以日爲單位之勤務者數 -15- 1261765 目和作業分配，勤務時段等，作爲作業預定資訊的登錄在 _ 在宅勤務系統伺服器1 1 2之預定/實際管理部1 1 2 2。另外， 最初進行勤務之預定之操作員當有急事不能進行勤務之情 況時’管理者終端機〗4 1就進行代替勤務之操作員之轉移 或作業量之調整，更新作業預定資訊。 另外’管理者終端機1 4 1參照被在宅勤務系統伺服器1 1 2 之預定/實際管理部1 122管理之各個操作員之預定/實際資 訊。然後’例如對於預定作業量和實績作業量之差很大之 操作員，發送警告之電子郵件，促使注意。 41 另外，在月底管理者終端機1 4 1，爲著計算工資，取得 來自在宅勤務系統伺服器1 1 2之各個操作員之實績作業量。 依照核定在宅之操作員之功能時，利用預定/實際資訊， 和實績作業量，用來決定各個操作員之作業能力之等級。 另外’例如，1個操作員所輸入之本文資料由另外1個操 作員進行確認，在採用此種工作流程之情況時，可以求得 操作員之錯誤輸入率。亦可以包含輸入率之核定。 依照製成與各個操作員和全體之作業實績有關之統計之 · 功能時，可以製成統計資訊，藉以使用在以後之作業計劃 之製成。 另一工作流程之實例是在1個操作員輸入本文資料之後 ’由另外1個操作員檢查該本文資料。在此種情況，影像工 作6fL· f壬伺服益1 1 1亦管理被輸入後之資料是否檢查過。另 外，在宅勤務系統伺服器1 1 2，除了資料輸入作業外，亦 將檢查之作業分配給各個操作員。另外，1個操作員所輸 -16- 1261765 入之本文資料和成爲其根源之文件之影像資料，被發送到 進行本文資料之檢查之操作員之登錄終端機1 3 i。登錄終 端機1 3 1由操作員用來檢查本文資料。登錄終端機i 3丨將 影像資料和本文資料顯示在晝面上。操作員使該等進行比 較藉以進行確認，將是否有錯輸入到登錄終端機1 3丨。這 時，假如有錯時’操作員可以對其修正。是否有錯之資訊 和有錯時之修正貪料’從登錄終端機1 3 1發送到影像工作 流程伺服器1 1 1，將其登錄在資料庫1 1 1 1。 第3圖用來說明利用本實施例之影像工作流程伺服器之鲁 工程管理部進行之工程管理之一實例。在此處說明由1個 ί采作員輸入本文資料’由另外1個操作員檢查該資料之工 作流程。 參照第3圖，有等待輸入佇列η 1 3、等待檢查佇列1 ! ! 4 和完成佇列1 1 1 5之3個佇列，被影像工作流程伺服器1 i ! 之工程管理部1 11 2管理。 首先’當有文件之影像資料被登錄在影像工作流程伺服 器1 1 1之資料庫1 1 1 1時，工程管理部i i丨2就將輸入用之鲁 格式附加在該文件之影像資料，作爲登錄用資料的儲存在 等待輸入佇列1 U 3 (步驟A 1 )。 其次’被分配有本文資料輸入之作業之登錄終端機i 3 1 _ 1 ’經由在宅勤務系統伺服器1 1 2，對影像工作流程伺服器 1 1 1要求登錄用資料（步驟A2)。影像工作流程伺服器ill 將被儲存在等待輸入佇列1 1 1 3之登錄用資料發送到登錄 終端機13卜1(步驟A3)。 -17- 1261765 當操作員輸入本文時，登錄終端機1 3 1- 1將本文資料之 被輸入之登錄用資料，發送到影像工作流程伺服器1 1 1 (步 驟A 4)。工程管理部1 1 1 2將該登錄用資料儲存在等待檢查 佇列1 1 1 4。 其次，依照來自被分配有本文資料檢查作業之登錄終端 機1 3 2之要求，影像工作流程伺服器1 1 1將被儲存在等 待檢查佇列1 1 1 4之登錄用資料，發送到登錄終端機1 3 1 -2 (步驟A 5 )。 當操作員確認本文資料時，登錄終端機1 3 1 - 2將附加有 鲁 確認過之信息資訊之登錄用資料，發送到影像工作流程伺 服器1 1 1 (步驟A6)。工程管理部1 1 1 2將該登錄用資料儲 存在完成佇列1 1 1 5。 其次，將被儲存在完成佇列1 1 1 5之登錄用資料之本文資 料’輸出作爲本操作之結果（步驟A 7)。 在上述之工作流程以外，亦可以更具有其他之工作流程 之實例’由2人之操作員，以相同之文件作爲根源，輸入 $文資料’經由使該等之本文資料進行比較，用來檢查本 · 文資料。在此種情況，影像工作流程伺服器1 1 1記錄被輸 X $ 2個本文資料，使該等進行比較用來判定是否一致。 另外’在宅勤務系統伺服器1 1 2對於1個文件之影像資料 ’將本文資料輸入之作業分配給2人之操作員。 以上所說明者是本實施例之操作中心系統全體之動作之 ^程之一實例。在此處是操作中心系統根據在委託企業1 0 之支店1 2之窗口接受自顧客之文件（手寫之商品申請書）， 1261765 和輸入其所記載之內容作爲本文資料，藉以將顧客之申請 內容登錄在電腦。 首先，在支店1 2之窗口產生手寫之商品申請書。第4圖 表示手寫之商品申請書之一實例。參照第4圖，在商品申 請書B1寫入有項目1〜5之文字。 支店1 2之登錄終端機1 1 4利用影像掃描器1 1 5讀入商品 申請商B 1之影像，附加處理通行碼，將其發送到影像工作 流程伺服器1 1 1。 影像工作流程伺服器11 1根據接受自登錄終端機π 4資 鲁 料，製成登錄用資料，將其登錄在資料庫1 1 1 1。第5圖表 示登錄用資料之構造。參照第5圖，登錄用資料B 4包含有 商品申請書影像B 2和輸入用格式B 3，被附加有處理通行 碼。 被分配有資料輸入作業之登錄終端機1 3 1從影像工作流 程伺服器11 1取得登錄用資料B 4，將其顯示在畫面B 5。 第6圖表不登錄終端機1 3 1之畫面顯不之一實例。參照第 6圖，依照登錄用資料B4顯示商品申請書影像、輸入用格 隹 式、和處理通行碼。輸入用格式包含空欄之資料輸入區域。 操作員選擇資料輸入區域，當從鍵盤輸入本文資料時， 登錄終端機1 3 1就製成包含本文資料之登錄用資料，將其 發送到影像工作流程伺服器1 1 1。 影像工作流程伺服器Π 1從收訊自登錄終端機1 3丨之登 錄用資料中取出本文資料和進行輸出。第7圖表示利用影 像工作流程伺服器1 1 1輸出之本文資料。參照第7圖，在 -19- 1261765 本文資料包含有操作員所輸入之項目1〜5。 _ 下面說明本實施例之操作中心系統全體之動作之流程之 另一實例。該實例是從登錄終端機1 1 4將被登錄之商品申 請書B 1 (參照第4圖）之項目1〜5之本文資料之輸入分配給 各個操作員。利用此種構成可以提高資料輸入作業之效率。 第8圖用來說明操作中心系統之動作。參照第8圖，影 像工作流程伺服器根據收訊自登錄終端機丨i 4之資料，製 成登錄用資料B4，將其登錄在資料庫llu。登錄用資料 B4包含商品申請書影像B2和輸入用格式B3，附加有處理 · 通行碼。 在此實例中，資料輸入作業被分割爲3個，由3人之操 作員分擔各個作業。3個之登錄終端機：3 1從影像工作流 程伺服器1 1 1取得之登錄用資料是被分割成爲3個者。因 此，在各個登錄終端機1 3 1分別顯示畫面B7、8、9。在此 處該登錄用資料B 4被分割成爲項目1、項目2和3、和項 目4和5之3個。 當各個操作員輸入本文資料時，各個登錄終端機丨3 1就 鲁 製成包含本文資料之登錄用資料，將其發送到影像工作流 程伺服器Π 1。 景> 像工作流程伺服益111結合收訊自各個登錄終端機 1 3 1之登錄用資料，取出和輸出本文資料。在影像工作流 程伺服器1 π所輸出之本文資料B 6，包含有3人；^操作_ 所輸入之項目1〜5。 依照以上所說明之本實施例時，被登錄在人才派遣企業 -20- 1261765 1 3之在宅之操作員，經由通信網路N 2 0連接到委託企業1 Ο ，文件之影像資料經由通信網路Ν 2 0被轉送，所以操作員 可以迅速的進行資料輸入，在需要快速進行資料之輸入之 情況，亦可以委託公司外之操作員。另外，人才派遣企業 1 3可以使適當人數之操作員立即進行委託企業1 0之資料 輸入作業，可以有效的活用人才。另外，人才派遣企業1 3 可以與委託企業1 〇之所在地無關的，使操作員進行委託企 業1 0之資料輸入作業，可以有效的活用人才，和人才之採 用可以不受地理之限制。 另外，依照本實施例時，人才派遣企業1 3依照作業量將 適當人數之操作員提供給委託企業1 〇，所以即使在作業量 很大之情況時，委託企業1 0亦可以使用用以管理文件和操 作員之虛擬操作中心，用來進行資料輸入作業，在本公司 內實際上不需要構建大規模之操作中心，文件和操作員之 管理所需要之工時可以減少。另外，操作中心之構建所需 要之設備和空間之成本亦可以減少，而且可以迅速的因應 作業量之變化。 另外，依照本實施例時’因爲依照所產生之作業量，各 個操作員之作業能力，和可進行作業之時間等’將作業分 配給各個操作員，所以可以減輕委託企業之業務之預定/實 際管理、人員之管理等之負擔。 另外，依照本實施例時，因爲使作爲本文資料輸入之根 源之文件之影像資料密碼化’在通信網路Ν 2 0轉送’利用 操作員卡或指紋用來認證操作員，所以在文件需要保持機 -2L· 1261765 密之情況時，亦可以由在宅之操作員實行本文資料之輸入 1 作業。 7、面說明本發明之另一實施例。該實施例是在1個之業 務中心設置多個影像工作流程伺服器，統一管理在宅勤務 系統伺服器之多個影像工作流程伺服器所產生之作業，此 點與第1圖所示之實施例不同。 第9圖是方塊圖，用來表示本發明之另一實施例之操作 中心系統之構造。參照第9圖，操作中心系統之構成包含 有業務中心21、支店22、23、人才派遣企業.24和一般家籲 庭25。支店22和支店23屬於互不相同之委託企業。支店 2 2具備有登錄終端機2 2 1和影像掃描器2 2 2。支店2 3具備 有登錄終端機231和影像掃描器23 2。登錄終端機22卜231 與第1圖之登錄終端機1 14相同，影像掃描器222、22 3與 第1圖之影像掃描器1 1 5相同。在業務中心2 1亦具有登錄 終端機2 2 1和影像掃描器2 2 2，使用與支店2 2相同者。 業務中心2 1和支店22經由通信網路N3 0連接。業務中 心21和支店23經由通信網路N40連接。通信網路N30、 · N 4 0是典型之專用線。 業務中心21、一般家庭25和人才派遣企業24經由通信 網路N 5 0互相連接。通信網路N 5 0典型的使用網際網路。 業務中心2 1具有2個之影像工作流程伺服器2 1 1、2 1 2 和1個之在宅勤務系統伺服器2 1 3。 影像工作流程伺服器2 1 1、2 1 2與第1圖之影像工作流程 伺服器Π 1相同。影像工作流程伺服器2 1 1用來進行支店 -22- 1261765 22所屬之委託企業之資料輸入作業。影像工作流程伺服器 ， 2 1 2用來進行支店2 3所屬之委託企業之資料輸入作業。通 常’各個委託企業所使用之文件之格式互不相同，所以影 像工作流程伺服器2 1 1所使用之輸入用格式，和影像工作 流程伺服器2 1 2所使用之輸入用格式互不相同。 在宅勤務系統伺服器2 1 3用來管理在宅之操作員，將以 被登錄在影像工作流程伺服器2 i !和影像工作流程伺服器 2 1 2之文件作爲根源之資料輸入作業，分配給各個操作員 。這時’在宅勤務系統伺服器2 1 3將作業分配給各個操作參 員’成爲可以有效進行各個委託企業之作業之方式。 管理者終端機2 1 4用來進行2個影像工作流程伺服器2 1 1 、2 1 2和1個在宅勤務系統伺服器2 1 3之運用和管理。 一般家庭2 5之登錄終端機2 5 1與第1圖之登錄終端機 1 3 1相同。對1個之登錄終端機2 5 1分配多個委託企業之 資料輸入作業，操作員不需要對連接環境或起動應用進行 任何變更，就可以進行個委託企業之資料輸入作業。 管理者終端機24 1與第1圖之管理者終端機1 4 1相同。鲁 依照以上所說明之本實施例時，因爲利用丨個之在宅勤 務系統伺服器2 1 3 ’可以將多個委託企業之資料輸入作業 分配給操作員，所以人才派遣企業在委託企業有增加時， 不需要進行大規模之設備之增設，就可以使業務規模擴大 。另外，人才派遣企業因爲以操作員作爲共同資源，分配 多個委託企業之資料輸入作業，所以可以更有效的活用人 才。 -23- 1261765 上 面己 經詳細的 說 明 本 發 明 之 作 說 明之 用，在不 脫 離 下 面 所 述 Ψ主 m 神 之範 圍內，可 以 進 行 各 種 變 (五）[ β式1 簡單說明 第 1圖 是方塊圖 用 來 表 示 本 統 之 構成 〇 第 2圖 是方塊圖 5 用 來 表 示 影 勤 務 系統 伺服器之 構 造 Ο 第 3圖 用來說明 利 用 本 實 施 例 X 程 管理 部進行之 工 程 管 理 之 一 第 4圖 是手寫之 商 品 串 三主 δ円 書 之 第 5圖 表示登錄 用 資 料 之 構 造 第 6圖 表不登錄 終 端 機 之 畫 面 第 7圖 表示利用 影 像 工 作 流 程 第 8圖 用來說明 操 作 中 心 系 統 第 9圖 是方塊圖 用 來 表 示 本 中 心 系統 之構造。 主 要 部分 之代表符 號 說 明 ； 11 1,2 1 1,212 影 像 工 作 11 2,2 1 3 在 宅 勤 務 11 3,14 1，214,241 管 理 者 終 11 4,22 1,23 1 登 錄 終 端 11 5,222,232 掃 描 器 1 3 .1,25 1 登 錄 終 丄山 m 較佳實施例，但是該等只 _ 之申請專利範圍之主旨和 更和變化當可理解。 實施例之虛擬操作中心系 像工作流程伺服器和在宅 之影像工作流程伺服器之® 實例。 一實例。 0 顯示之一實例。 伺服器輸出之本文資料。 之動作。 發明之另一實施例之操作 流程伺服器 系統伺服器 端機 機 機 -24- 1261765 132,252 認證裝置 N10,N20，N30，N40 通信網路 1111 資料庫1 11 1 1112 工程管理 1113 等待輸入佇列 1114 等待檢查ί宁列 1115 完成佇列 112 1 集訊/配訊管理 1122 預定/實際管理 1123 操作員管理 -25-1261765 发明, invention description: (1) The technical field to which the invention belongs: · The present invention relates to a virtual system for constructing an operation center, which manually inputs data according to documents, and the present invention particularly relates to a virtual operation center system using a communication network and Its data input method. (II) Prior Art: Many companies have commissioned simple operations such as data input operations using computers to operators outside the company. For example, the company will enter the work of this document according to the received handwritten documents, please be responsible for the operator at the house. Xin is generally the operator of the house who is responsible for the input of such data, and uses the computer of the house to carry out the work. An example of a document such as a voucher or an application that is the source of the data input is mailed to the operator from the company that has entrusted the input operation. In addition, another example is the operator bringing the file back to the enterprise. Further, the information input by the operator is transmitted from the operator's own computer to the company's computer, for example, by means of data communication via a communication network such as the Internet. _ Then, when the input of the data is completed, the file that is the source of the input is usually returned to the enterprise, but the data communication cannot be used. Therefore, an example of this is the return of such documents by mail. Another example is that the operator waits until the enterprise returns the file. The prior art described above has the problems described below. In the workflow of the prior art data input, the loss of the time of the file as the source of the input or the input of the input data will occur. For -6- 1261765, for example, when it is necessary to input a quick data, it is difficult to delegate the work to an operator outside the company. In addition, the talent dispatching company is entrusted to provide talents to entrust the company's data import operation, and the talent dispatching company needs to select the talents near the location of the company. In addition, the adoption of talents needs to consider the location of the entrusted company. Therefore, the distribution of the talents of the talent-dispensing enterprises and the geographical restrictions on the location of the entrusted enterprises will hinder the effective use of suitable talents. In addition, there are many companies that need to input data, and they need to assign jobs to multiple home operators. In this case, in the prior art data entry workflow, the company needs to spend a lot of work time managing the files and the home operator. In addition, the management of the file includes, for example, the generation of a file that is the source of the data input, whether the data input operation of each file has been commissioned, and whether the job is completed or not. In addition, the management of the house operator includes, for example, the management of each of the home operator's work ability, busy status, contact object, and mailing object of the document. In addition, documents such as subpoenas or application documents cannot be taken outside the company from the point of view of maintaining confidentiality. In this case, it is necessary to carry out the data input operation in the company, which results in an inefficiency in the operating costs of personnel expenses, equipment, and installation space. (III) SUMMARY OF THE INVENTION: The object of the present invention is to provide an operation center system and a data input method thereof, which can reduce the number of documents required for the management of the home operator and the work required for the management of the house operator, and the operator generates the file. After that, you can quickly open 1261765 to start data entry. The virtual operation center system of the present invention for achieving the above object has a workflow server and a plurality of login terminals. When the workflow server has a data input operation, the workflow server stores the root cause data of the data input source, and performs project management of the data input operation related to the root source data. The login terminal obtains the root data from the workflow server, and sends the input data input according to the root source data to the workflow server. Therefore, according to the present invention, the root data generated by the entrusting company is integrated by the workflow server, and the login terminal for data input can obtain the root data from the workflow server, so the operator can quickly input the data. Further, according to the present invention, since the workflow management of the data input operation is performed by the workflow server, it is possible to easily judge whether or not the number of operators who perform the data input operation is appropriate. In addition, the work generated by the entrusted enterprise can be appropriately assigned to the operator. In addition, the virtual operation center system of the present invention can also have a distribution server and an administrator terminal. The distribution server pre-memorizes a plurality of operators who use the login terminal to perform work, and assigns jobs to individual operators. The manager terminal is used to notify the operator of the information of the operator in advance, thereby assigning the job to each operator. When there are multiple workflow servers, the distribution server will be stored in the root data of multiple workflow servers and assigned to each operator. Therefore, since it is possible to use one of the distribution servers, the information of the commissioning company of the plurality of workflow servers is input to the operator, and therefore, when the commissioning company increases, there is no need to add an allocation server, and then - 8- 1261765 Extends the size of the system. In addition, since the operator is used as a common resource and the data input operation of the workflow server for a plurality of commissioned companies is allocated, it is possible to use more effective talents. The above and other objects, features, and advantages of the invention will be apparent from the description of the accompanying drawings. (4) Embodiments: Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. The system shown in this embodiment is based on a financial institution or an electric power company, a mutual repair company, a telephone company, etc., and receives image data of a handwritten document from a customer at a window, and the information is input by an operator at the house. According to this system, because it constitutes a virtual operation center that utilizes the communication network, the company can quickly perform data input operations without having to set up an independent operation center in the company, which can reduce the cost of setting the operation center. Fig. 1 is a block diagram showing the construction of the operation center system of this embodiment. Referring to Fig. 1, the configuration of the operation center system includes a commissioned company 10, a talent dispatching company 13 and a general household 14. Lu Entrusted Enterprise 1 is the data input operation entrusted to the enterprise of the house operator. ‘The business center 1 1 and at least 1 branch store 1 2 are included. The example shown here is that the business center 11 is included in the commissioning company 10, but can also be included in the talent dispatching company 13. The business center 1 1 is provided with an image workflow server 1 1 1, a home service system server 1 1 2, a manager terminal unit 1 1 3, a login terminal unit 1 1 4 and an image scanner 1 1 5 . -9- 1261765 Image Workflow Server 1 1 1. The home service system server n 2, the manager terminal 1 1 3 and the login terminal machine i丨4 are connected to each other by LAN. The image scanner Π 5 is connected to the login terminal n4. The branch store 2 has the same login terminal u 4 and image scanner n 5 as the service center 11. Figure 2 is a block diagram of the structure of the image workflow server and the server system. Referring to Fig. 2, the image workflow server n i has a database 丨i i and a project management unit 1 1 1 2 . Further, the home service system server n 2 has a hub/command management unit 1 1 2 1 , a predetermined/actual management unit π 2 2 and an operator management unit 1 1 2 3 . The business center 1 1 and the branch store 1 2 are connected via a communication network. The communication network N 1 0 is a typical dedicated line. The general family refers to the homeowner who is registered as a home operator in a talent dispatching company. The general household 13 has a login terminal 1 3 ! and an authentication device 丨 3 2 . The authentication device 1 3 2 is connected to the registration terminal 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 In the house bathing staff for data entry. Talent dispatching company 1 4 has a manager terminal! 4] and the authentication device 1 3 2. The authentication device 1 3 2 is connected to the manager terminal 1 1 1 . The business center, the general family, and the talent dispatching company 1 are connected to each other via the communication network N2. The communication network N20 is a typical internet network. 1261765 The image workflow server 111 has a database η 11 in a memory device such as a large-capacity hard disk. The video workflow server 111 receives the file image data from the registration terminal 1 1 of the service center 11 or the branch office 1 as the source of the data input, and registers it in the database 1111. That is, the image data of the documents received at the branch office 1 and the business center 1 1 are integrated into the database 1111 of the image workflow server 111. In addition, the image data referred to herein may contain, in addition to the actual image data, the information required for the management of the image data, such as the only processing passcode of the image data. ® In addition, the image workflow server 1 1 1 adds the format used for the operator data input to the image data of the file, and is sent to the general terminal 13 of the login terminal 1 3 in the home service system server 1 1 2 1. The format of the image data and data input of the document is collectively referred to as the registration data. When transferring the login data via the communication network ’ 20, it is preferable to encrypt it. In accordance with the job assignment determined by the home service system server 112, the registration terminal for determining the destination of the registration data is 1 3 1 °, and the video workflow server η 1, the login terminal from the general home 13 The machine 1 3 1 accepts the information of the document input by the house operator (entered together with the image data of the document), and registers it in the database 1 1 1 1 to have a corresponding relationship with the image data. The project management unit 1 of the image workflow server 11 1 2 2 manages whether or not the image data of the file registered in the database 1111 has been input, and if the input is not input, for example, the basic The workflow is to assign an operation based on the information in this document 1261765 to the operator of one person, and the operator will lose the text. In addition, the assignment of the job can be performed, for example, by determining the number of files for the & operator. In this case, the project management department 1 1 2 2 will use the status of each file: "sensation, sale" as "not input", "input" or "entered". In the service system server π 2 The management of the operation of the house is to assign the assignment of data to each operator. Substantial & ' & $ 11 Service System Server 1 1 2, according to the operator who is logged in and the operation ability of each operation or the time period during which the service can be carried out, busy status, etc. Individual operators. The operator management unit 11 2 3 is used to manage information such as identification information, work ability, address, etc. of the operator of the house. Further, the operator management unit 1 1 2 3 and the registration terminal device 1 31 use authentication and management of the operator to perform authentication. The reservation/actual management unit 1 1 2 2 is used to manage the information available from the on-site operator for the service hours, and to schedule the assignment information for each operator. The job reservation information is obtained from the login terminal 133 and can be referred to and updated from the manager terminal 1 1 1 of the talent dispatching company. Further, the "predetermined/actual management unit i! 2 2" manages the predetermined amount of work assigned to each operator and the actual amount of actual work performed as predetermined/actual information. This scheduled/actual information is used to verify the assignment of individual operators' and decisions to the operations of individual operators. The collection/distribution management unit 1 1 2 1 is used to manage the registration of the file to the login terminal 1 31, and the input from the login terminal 丨3 1-12-1261765 News. The dispatching/communication management unit 1 1 2 1 performs the operator's authentication by the operator management unit 1 1 2 3, and works on the image in accordance with the job reservation information managed by the scheduled/actual management unit 1 1 2 2 The flow server 1 1 1 instructs the registration data to be transmitted to the login terminal 1 31. In addition, the aggregation/commissioning management unit 1 1 2 1 is used to manage whether or not the input of the document from the login terminal 1 31 is transmitted to the image workflow server 1 1 1 . In addition, the home service system server 1 1 2 receives the information of the operator who is registered with Lu in advance by receiving the information from the manager terminal 1 1 1 of the talent dispatching company. In addition, the home service system server 1 1 2 receives the reception from the registration terminal 1 31 directly or via the manager terminal 1 4 1 , thereby obtaining a period in which a plurality of operators can perform the service in advance. In addition, the home service system server 1 1 2 uses the status of each file assigned to each operator to determine the busy status of each operator. The home service system server 1 1 2 is used to relay the registration data transmitted from the video workflow server 1 1 1 to the login terminal 1 31. The destination for the registration data is to assign an operator to the login terminal 1 1 1 determined by the home service system server 112. The manager terminal 11 3 is operated by the administrator of the commissioning company or the talent dispatching company to perform the operation and management of the image workflow server 1 1 1 and the home service system server 1 1 2 . In essence, the manager terminal 3 communicates with the video workflow server via the communication network N 2 0! It communicates with the home server server 1 1 2 to monitor the operation of each server, the backup of the database, and the maintenance of the system data set in each servo 1261765. _ Logging in to the terminal 1 1 1 Obtains the image data of the file that becomes the input source of the data in this document, and sends it to the image workflow server 1 1 1. In essence, the registration terminal 1 1 4 uses the image scanner 1 1 5 to read the image data of the document such as the application for receiving the product or service from the service center 支 and the branch store 12, and sends it to the image data. Image workflow server 111. In addition, the login terminal 1 1 4 can also read the data for managing the image data input from the keyboard (not shown) or the bar code (not shown in the figure), and send it to the image work included in the image data. Process server 1 1 1. • Logging in to the terminal 1 3 1 The data input operation is performed by each operator. Login Terminal 1 3 1 is usually set up in the operator's home. A registration device 1 3 2 is connected to the login terminal 1 31, and includes a card reader to read an operator card recorded with operator-specific information, thereby authenticating the identity of the operator or using the fingerprint input device. Read the operator's fingerprint. The registration device 1 3 1 uses the authentication result of the authentication device 1 3 2 , and only the operator who is permitted to operate can operate. The authentication using the authentication device 133 performs the authentication and authentication of the authentication data between the registration terminal device 1 31 and the operator management unit 1 1 23 of the home service system server 112. The registration terminal 1 3 1 uses the workable period declared by the operator of the post-certification permit operation to judge the assignment of the job, and transmits it to the home service system server 1 12 or the manager terminal 1 41. Further, after the authentication, the registration terminal device 1 31 receives the registration data assigned to the home service system server 1 1 2 and displays it on the screen (not shown) 1261765, and transmits the document data input by the operator to the document. Image Workflow Server 1 1 1. At this time, the operator inputs the data from the keyboard or the like based on the image data displayed on the screen. The manager terminal 1 1 4 is operated by the manager of the talent dispatching company. The manager terminal 1 4 1 transmits the information determined by the manager of the company: the company's manager, and sends the information to the home service system server 1 1 2 . The operator information includes the operating capabilities of each operator and the address of the login terminal. An authentication device 丨3 2 is connected to the manager terminal 1 1 1 for authenticating the administrator. The manager terminal 1 4 1 uses the authentication result of the authentication device 133, and only allows the administrator who is allowed to access to input information related to the operator. The functions of the manager terminal 141 include, for example, information for managing the operator at the house; referencing and updating the information managed by the scheduled/actual management unit η 22 of the home service system server 11 2; and verifying the operator at the house; The statistics relating to the performance of each operator and the whole work are carried out. The function of managing the information of the operator in the house is used to register or update the operator's name and address, and to update the level of each operator's work ability. . Next, an embodiment of the reference and update of the information managed by the predetermined/actual management unit 1 1 2 2 will be described. First, at the beginning of each month, an application for a predetermined amount of work, such as a period of time for which the operator can perform the duties, is accepted. Secondly, according to the overall job forecast, the overall work plan is determined, including the number of service personnel on a daily basis, -15 - 1261765, and assignments, service hours, etc., as the job registration information is registered in the _ in the house service system server 1 1 2 reservation / actual management part 1 1 2 2 . In addition, when the operator who is scheduled to perform the service is in a hurry and cannot perform the service, the manager terminal 4 1 performs the transfer of the operator instead of the service or the adjustment of the work amount, and updates the job reservation information. Further, the manager terminal 1 1 1 refers to the scheduled/actual information of each operator managed by the scheduled/actual management unit 1 122 of the home service system server 1 1 2 . Then, for example, for an operator who has a large difference between the predetermined amount of work and the actual amount of work, an email of a warning is sent to prompt attention. In addition, at the end of the month, the manager terminal 141 obtains the actual work amount of each operator from the home service system server 1 1 2 in order to calculate the salary. The predetermined/actual information and actual performance are used to determine the level of operational capability of each operator in accordance with the functions of the operator at the home. In addition, for example, the information entered by one operator is confirmed by another operator, and the operator's error input rate can be obtained when such a workflow is employed. It can also include the verification of the input rate. Depending on the function of the statistics relating to the performance of each operator and the overall work, statistical information can be generated for use in future work plans. Another example of a workflow is to have the information in this document checked by another operator after an operator has entered the information in this document. In this case, the image work 6fL·f壬 servo benefit 1 1 1 also manages whether the data after being input has been checked. In addition, in the home service system server 1 12, in addition to the data input operation, the inspection work is also assigned to each operator. In addition, the image data of the document and the document that is the source of the information transmitted by one operator is sent to the operator's login terminal 1 3 i for checking the information in this document. The login terminal 1 3 1 is used by the operator to check the information in this document. Log in to the terminal i 3丨 to display the image data and the information on this page. The operator compares these to confirm, and inputs an error to the login terminal. At this time, if there is something wrong, the operator can correct it. Whether there is any wrong information and corrective falsification when sent to the image workflow server 1 1 1 from the login terminal 1 1 1 is registered in the database 1 1 1 1 . Fig. 3 is a diagram for explaining an example of project management by the Lu Engineering Management Department of the image workflow server of the present embodiment. Here is a description of the workflow for inputting this document by one creator's work by another operator. Referring to Fig. 3, there are three queues waiting for the input queue η 1 3, waiting for the check queue 1 ! ! 4 and the completion queue 1 1 1 5 , and the engineering management unit 1 of the image workflow server 1 i ! 11 2 management. First, when the image data of the file is registered in the database of the image workflow server 1 1 1 , the project management department ii丨2 attaches the input image format to the image data of the file as The storage of the login data is waiting for the input queue 1 U 3 (step A 1 ). Next, the registration terminal i 3 1 _ 1 ' to which the job of inputting the data of this document is assigned requires the registration data for the video workflow server 1 1 1 via the home service system server 1 1 2 (step A2). The image workflow server ill transmits the registration data stored in the waiting input queue 1 1 1 3 to the login terminal unit 13 (step A3). -17- 1261765 When the operator inputs this document, the login terminal 1 3 1- 1 transmits the entered login data of the document herein to the image workflow server 1 1 1 (step A 4). The project management unit 1 1 1 2 stores the registration data in the waiting check queue 1 1 1 4 . Next, in accordance with the request from the login terminal 1 2 2 to which the document inspection operation is assigned, the image workflow server 1 1 1 is stored in the registration data waiting for the check queue 1 1 1 4 and transmitted to the login terminal. Machine 1 3 1 -2 (step A 5 ). When the operator confirms the information in this document, the registration terminal 1 3 1 - 2 transmits the registration data to which the information information confirmed by the confirmation is attached, to the image workflow server 1 1 1 (step A6). The project management unit 1 1 1 2 stores the registration data in the completion queue 1 1 1 5 . Next, the information of the document stored in the registration data of the completion queue 1 1 5 is output as the result of this operation (step A 7). In addition to the above-mentioned workflow, it is also possible to have an example of other workflows. 'The operator of two people, using the same document as the root source, inputting the text data' is used to check by comparing the materials of the papers. Ben Wenwen information. In this case, the image workflow server 1 1 1 records the data that was input by X $ 2 so that the comparisons are used to determine whether they are consistent. In addition, the job of inputting the data in this article is assigned to the operator of two persons in the image data of the document of the document 1 in the home service system server. The above description is an example of the operation of the entire operation center system of the present embodiment. In this case, the operation center system accepts the customer's document (handwritten product application), 1261765, and enters the contents of the document as the information in the window of the branch office of the company. Log in at the computer. First, a handwritten product application is generated at the window of the branch office. Figure 4 shows an example of a handwritten commodity application. Referring to Fig. 4, the characters of items 1 to 5 are written in the product application B1. The registration terminal 1 of the branch office 1 1 4 reads the image of the product B 1 by the image scanner 1 1 5, and adds the processing pass code to the image workflow server 1 1 1 . The video workflow server 11 1 creates a registration material based on the information received from the registered terminal device π 4 and registers it in the database 1 1 1 1 . The fifth chart shows the structure of the registration data. Referring to Fig. 5, the registration data B 4 includes a product application image B 2 and an input format B 3 to which a processing pass code is attached. The registration terminal unit 1 31 that has been assigned the data input operation acquires the registration material B 4 from the video work flow server 11 1 and displays it on the screen B 5 . The sixth chart is not registered in the terminal 1 1 1 screen is not one instance. Referring to Fig. 6, the product application image, the input cell format, and the processing pass code are displayed in accordance with the registration data B4. Enter the data input area in the format containing the blank. The operator selects the data input area. When the data is input from the keyboard, the login terminal 1 31 forms the login data containing the data of this document, and sends it to the image workflow server 1 1 1. Image Workflow Server Π 1 Take the information and output it from the registration data of the registered terminal. Fig. 7 shows the data of the output using the image workflow server 1 1 1 . Refer to Figure 7, in -19- 1261765. This document contains items 1 to 5 entered by the operator. Next, another example of the flow of the operation of the entire operation center system of the present embodiment will be described. In this example, the input of the information of the items 1 to 5 of the registered product application B 1 (refer to Fig. 4) is assigned to each operator from the registration terminal unit 1 1 4 . With this configuration, the efficiency of data input operations can be improved. Figure 8 is used to illustrate the action of the operation center system. Referring to Fig. 8, the image workflow server creates the login data B4 based on the data received from the registered terminal 丨i 4 and registers it in the database llu. The registration data B4 includes the product application image B2 and the input format B3, and the processing and the pass code are added. In this example, the data entry job is divided into three, and each operator is shared by three operators. Three registration terminals: 3 1 The registration data obtained from the video workflow server 1 1 1 is divided into three. Therefore, the screens B7, 8, and 9 are displayed on the respective registration terminals 1 31. Here, the registration material B 4 is divided into three items of item 1, items 2 and 3, and items 4 and 5. When each operator inputs the information in this document, each of the login terminals 丨3 1 creates a login data containing the data of this document and sends it to the image workflow server Π 1. View > Like the workflow servo benefit 111 combined with the login data from each login terminal 1 3 1, take out and output the information in this document. The data B 6 of the document outputted by the image workflow server 1 π contains 3 persons; ^ operation _ the input items 1 to 5. According to the embodiment described above, the operator who is registered in the talent dispatching company -20- 1261765 1 3 is connected to the commissioning company via the communication network N 2 0 , and the image data of the file is transmitted via the communication network. Ν 20 0 is transferred, so the operator can quickly input the data. When the data needs to be input quickly, the operator outside the company can also be entrusted. In addition, the talent dispatching company 13 can enable the appropriate number of operators to immediately perform the data input operation of the entrusted enterprise 10, and can effectively utilize the talents. In addition, the talent dispatching company 13 can be independent of the location of the entrusted company, so that the operator can input the data of the entrusted enterprise 10, and can effectively use the talents, and the talents can be used without geographical restrictions. Further, according to the present embodiment, the talent dispatching company 13 provides the operator of the appropriate number to the commissioning company in accordance with the workload, so that the commissioning company 10 can be used for management even when the workload is large. The virtual operation center for documents and operators is used for data entry operations. There is virtually no need to build a large-scale operation center within the company, and the labor required for document and operator management can be reduced. In addition, the cost of equipment and space required for the construction of the operations center can be reduced, and the amount of work can be quickly changed. Further, according to the present embodiment, 'the workability of each operator, the time at which the work can be performed, and the like can be assigned to the respective operators in accordance with the amount of work generated, so that the predetermined/actual business of the business of the commissioned company can be alleviated. The burden of management, personnel management, etc. Further, according to the present embodiment, since the image data of the file which is the source of the data input herein is cryptographically 'transferred in the communication network ' 20 0', the operator card or fingerprint is used to authenticate the operator, so the file needs to be maintained. In the case of a machine - 2L · 1261765, the operator of the house can also perform the input 1 operation of this document. 7. Another embodiment of the present invention will be described. In this embodiment, a plurality of image workflow servers are set in one business center to collectively manage operations generated by a plurality of image workflow servers in the home service system server, and this embodiment is the same as the embodiment shown in FIG. different. Figure 9 is a block diagram showing the construction of an operation center system of another embodiment of the present invention. Referring to Fig. 9, the operation center system is composed of a business center 21, a branch office 22, 23, a talent dispatching company. 24, and a general family appealing room 25. The branch store 22 and the branch store 23 belong to different commissioned companies. The branch office 2 2 is provided with a login terminal 2 2 1 and an image scanner 2 2 2 . The branch store 2 3 is provided with a login terminal 231 and an image scanner 23 2 . The registration terminal 22 231 is the same as the registration terminal 1 14 of Fig. 1, and the image scanners 222 and 22 are the same as the image scanner 1 15 of Fig. 1. The service center 2 1 also has a login terminal 2 2 1 and an image scanner 2 2 2, and is the same as the branch store 2 2 . The business center 2 1 and the branch store 22 are connected via a communication network N30. The service center 21 and the branch store 23 are connected via a communication network N40. Communication networks N30, · N 4 0 are typical dedicated lines. The business center 21, the general household 25, and the talent dispatching company 24 are connected to each other via the communication network N 50 . The communication network N 50 typically uses the Internet. The business center 2 1 has two image workflow servers 2 1 1 , 2 1 2 and 1 in the house service system server 2 1 3 . The image workflow server 2 1 1 , 2 1 2 is the same as the image workflow server 1 of Figure 1. The image workflow server 2 1 1 is used to input data for the entrusted company to which the branch office -22- 1261765 22 belongs. The image workflow server, 2 1 2 is used to perform data input operations for the entrusted company to which the branch office 2 belongs. Usually, the format of the files used by each of the commissioned companies is different from each other, so the input format used by the image workflow server 21 is different from the input format used by the image workflow server 2 12 . The home service system server 2 1 3 is used to manage the operator in the house, and the data input operation is carried out with the files registered in the image workflow server 2 i ! and the image workflow server 2 1 2 as the root source, and assigned to each operator. At this time, 'the assignment of the job to each operation member in the home service system server 2 1 3' becomes a method for efficiently performing the work of each of the commission companies. The manager terminal 2 1 4 is used to perform the operation and management of the two image workflow servers 2 1 1 , 2 1 2 and 1 in the home service system server 2 1 3 . The general home 2 5 login terminal 2 5 1 is the same as the login terminal 1 3 1 of Fig. 1. The data input operation of a plurality of commissioned companies is assigned to one of the registered terminal devices 2 5 1 , and the operator can perform the data input operation of the commissioned company without any change to the connection environment or the startup application. The manager terminal unit 24 1 is the same as the manager terminal unit 1 1 1 of Fig. 1 . According to the embodiment described above, since the data input operation of a plurality of commissioned companies can be assigned to the operator by using the house service system server 2 1 3 ', the talent dispatching company increases when the commissioning company increases. The scale of business can be expanded without the need for large-scale equipment addition. In addition, the talent dispatching company allocates the data input operations of a plurality of commissioned companies by using the operator as a common resource, so that the talents can be utilized more effectively. -23- 1261765 The above description of the present invention has been described in detail, and various changes can be made without departing from the scope of the following m(m) [β-type 1 simple description Figure 1 is a block Figure 2 is a diagram showing the structure of the system. Figure 2 is a block diagram showing the structure of the server system. Figure 3 is a diagram for explaining the project management using the X-process management unit of this embodiment. It is the handwritten product string, the three main δ 円 之 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第 第The block diagram is used to represent the construction of the central system. Representative symbols for the main part; 11 1,2 1 1,212 Image work 11 2,2 1 3 At house service 11 3,14 1,214,241 Manager terminal 11 4,22 1,23 1 Login terminal 11 5,222,232 Scanner 1 3 . 1,25 1 Login to the final stage of the preferred embodiment, but the subject matter and variations of the scope of the patent application are understandable. The virtual operations center of the embodiment is an instance of a workflow server and an image workflow server at home. An example. 0 displays one instance. The data of the server output. The action. Operation flow of another embodiment of the invention server system server machine machine-24- 1261765 132,252 authentication device N10, N20, N30, N40 communication network 1111 database 1 11 1 1112 project management 1113 waiting input queue 1114 Waiting for inspection 宁宁 column 1115 Completion 112 112 1 1 Calling/Commissioning Management 1122 Scheduled/Actual Management 1123 Operator Management-25-