WO2022064582A1 - 情報処理システム、情報処理方法及びプログラム記憶媒体 - Google Patents

情報処理システム、情報処理方法及びプログラム記憶媒体 Download PDF

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Publication number
WO2022064582A1
WO2022064582A1 PCT/JP2020/035905 JP2020035905W WO2022064582A1 WO 2022064582 A1 WO2022064582 A1 WO 2022064582A1 JP 2020035905 W JP2020035905 W JP 2020035905W WO 2022064582 A1 WO2022064582 A1 WO 2022064582A1
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WIPO (PCT)
Prior art keywords
procedure
user
information processing
unit
window
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Ceased
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PCT/JP2020/035905
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English (en)
French (fr)
Japanese (ja)
Inventor
利紀 橋本
有佳 澤田
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NEC Corp
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NEC Corp
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Priority to JP2022551481A priority Critical patent/JP7521586B2/ja
Priority to PCT/JP2020/035905 priority patent/WO2022064582A1/ja
Publication of WO2022064582A1 publication Critical patent/WO2022064582A1/ja
Anticipated expiration legal-status Critical
Priority to JP2024110386A priority patent/JP2024133673A/ja
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services

Definitions

  • the present invention relates to an information processing system, an information processing method, and a program storage medium.
  • Patent Document 1 discloses a technique for searching the location of a facility that accepts the procedure according to the name of the procedure selected by the user and guiding the route to the facility.
  • Patent Document 1 discloses a technique for specifying the location of a facility that accepts procedures. However, the technique of Patent Document 1 only specifies the location of the facility, and cannot assist in visiting a plurality of windows in order to carry out the procedure.
  • an information processing system in view of the above problems, it is provided an information processing system, an information processing method and a program storage medium capable of assisting a resident to visit a plurality of windows in order to carry out a procedure. Make it an issue.
  • the acquisition department that acquires the user's personal information, A procedure identification unit that identifies the application procedure that the user is targeting, Based on the recognized application procedure and the personal information, a selection unit that selects a patrol route that patrols multiple specified windows, and a selection unit.
  • a procedure identification unit that identifies the application procedure that the user is targeting, Based on the recognized application procedure and the personal information, a selection unit that selects a patrol route that patrols multiple specified windows, and a selection unit.
  • a program storage medium for storing a program for executing a program is provided.
  • an information processing system in view of the above problems, it is possible to provide an information processing system, an information processing method and a program storage medium capable of assisting a resident to visit a plurality of windows in order to perform a procedure. can.
  • FIG. 1 is an example showing the arrangement of facilities and counters visited by residents who perform a series of procedures. Normally, in order to carry out a series of procedures, the inhabitants visit one or more of the multiple counters r1 to r3 existing in the facility R0 in a predetermined order. The type and location of the contact point that the inhabitants should visit in order to carry out the procedure, and the order in which the inhabitants visit the window vary depending on the procedure performed by the inhabitants.
  • FIG. 2 is a diagram illustrating a situation in which a resident (hereinafter, also referred to as a user) uses a user terminal 20.
  • the user terminal 20 recognizes the user's speech by voice and accepts the input of the procedure name.
  • the user terminal 20 requests the user to present the identity verification document.
  • the user terminal 20 reads personal information from the identity verification document presented by the user.
  • the user terminal 20 transmits the read personal information and the procedure name to the information processing device 10.
  • the information processing device 10 specifies the contact point to be visited by the user based on the personal information and the procedure name received from the user terminal 20, and selects a patrol route around the specified contact point.
  • the information processing apparatus 10 transmits a control signal to the user terminal 20 so as to output a guide according to the selected patrol route.
  • the user terminal 20 outputs guidance information for visiting the window to the user based on the control signal received from the information processing apparatus 10. The user visits the window in an appropriate order based on the output guidance information.
  • the guidance information output by the user terminal 20 to the user differs based on the procedure name or personal information performed by the user. As a result, even if the contact point to be visited or the order of visiting multiple contact points is different depending on the procedure name, or the corresponding contact point is different depending on the personal situation (personal information) of the user, the user is efficiently guided. be able to.
  • FIG. 3 is a diagram showing an overall configuration example of the information processing system 1 according to the present embodiment.
  • the information processing system 1 includes an information processing device 10 and a user terminal 20.
  • the information processing device 10 and the user terminal 20 are connected to a LAN (Local Area Network), the Internet, or the like, and can communicate with each other.
  • the number of user terminals 20 connected to the information processing device 10 is at least one, and a plurality of user terminals 20 are connected.
  • the information processing device 10 has a personal information acquisition unit 101, a procedure identification unit 102, a window identification unit 103, a storage unit 104, a route selection unit 105, and a control unit 106.
  • the user terminal 20 includes an input unit 201, a reading unit 202, and an output unit 203.
  • the user terminal 20 is a terminal that can be operated by the user who applies for the procedure, and is an information processing terminal that outputs route guidance to the user.
  • Examples of the user terminal 20 include smartphones, tablets, and AR (Augmented Reality) goggles-type devices.
  • the user terminal 20 may be a wearable device such as a contact lens type, a hat type, sunglasses type, glasses type, and a watch type.
  • the input unit 201 receives the input of the voice emitted by the user who operates the user terminal 20. Further, the input unit 201 recognizes the received voice and converts it into text information.
  • the reading unit 202 reads personal information such as an identification number from the user's identity verification document.
  • Identity verification documents are, for example, My Number card, driver's license, health insurance card, passport, etc.
  • the personal information read by the reading unit 202 is not limited to the identification number, and may include a name, gender, age, and the like.
  • As a means for the reading unit 202 to acquire personal information from the identity verification document in addition to reading the built-in IC (Integrated Circuit) chip, the characters and numbers written on the face of the identity verification document are read as OCR (Optical Character Reader). ) Etc. can be mentioned.
  • OCR Optical Character Reader
  • the personal information acquisition unit 101 acquires the personal information read by the reading unit 202.
  • personal information include identification number, age, gender, name, household information, income information, address and the like.
  • personal information may include information such as whether or not there is death protection, whether or not nursing care is certified, whether or not there is a pension benefit, whether or not the income status should be subsidized, and the type of employment.
  • the external server (not shown) may be accessed based on the identification number acquired by the reading unit 202 to acquire other personal information related to the identification information. .. In that case, it is possible to acquire personal information other than the information possessed by the identity verification document.
  • the procedure identification unit 102 identifies whether or not the text information converted by the input unit 201 indicates the procedure name, and if it indicates the procedure name, recognizes the procedure name indicated by the text information.
  • the procedure name recognized by the procedure identification unit 102 includes administrative procedures such as resident record business, seal registration business, tax business, national health insurance business, national pension business, long-term care insurance business, and health and welfare business.
  • the procedure name recognized by the procedure identification unit 102 is a procedure related to various public facility use-related work, civil engineering / road maintenance and occupancy work, water and sewage work, death protection work, medical system work for the elderly, tax payment collection work, etc. It may be.
  • the procedure name recognized by the procedure identification unit 102 is the procedure for obtaining compensation or subsidy, the procedure for obtaining a copy of family register, identification card, etc., My Number card, passport, driver's license, national health insurance card, etc. It may be issuance, reissue, renewal procedure, etc.
  • the procedure name recognized by the procedure identification unit 102 is not limited to this.
  • the storage unit 104 stores a database in which the procedure name, the user conditions, and the window information indicating the window that can guide the procedure are associated (FIG. 4A).
  • the user condition is a user condition determined by a part of personal information or a combination of personal information.
  • Contact information refers to at least one contact that needs to be visited to complete the procedure.
  • the contact information may be information indicating a plurality of contact points.
  • the contact information includes one or more contact numbers (counter numbers) that can guide the procedure. Specifically, it is assumed that a user whose user condition is "individual business owner" accepts at three places, window r2, window r1, and window r3, in the procedure of "death procedure".
  • the procedure name "death procedure” and the user condition "individual business owner” are stored in the database in association with the window information of the window r1, the window r2, and the window r3.
  • the window information may include, but is not limited to, the "School Affairs Division” that accepts transfer procedures, the "Welfare Division” that accepts child allowance procedures, and the "National Health Insurance Division” that accepts National Health Insurance enrollment procedures. ..
  • the procedure name shown in FIG. 4A indicates at least one type of procedure.
  • the procedure name may indicate a plurality of related procedure names. An example will be described with reference to "U1001" and "U1002" shown in FIG. 4A.
  • "U1001” indicates one type of procedure called "transfer application”.
  • "U1002” may indicate a combination of three types of procedures related to each other: "transfer application", "infant medical expenses application” and "child allowance contribution application”.
  • the procedure name stored in the storage unit 104 may simply indicate a predetermined procedure, or may indicate the predetermined procedure in association with another procedure related to the predetermined procedure.
  • the procedure name, user conditions, and window information shown in FIG. 4A are shown.
  • the user condition "There are children in the household” includes identification information including two types of procedure names “transfer procedure” and “transfer procedure” and two types of window information “citizen window section” and "academic affairs section”.
  • the transfer procedure can be guided along with the transfer procedure by the operation of the window specifying unit 103 or the route selection unit 105, which will be described later.
  • the above example is based on the assumption that the "Citizen's Counter Section” will accept the "transfer procedure” and the "Academic Affairs Section” will accept the "transfer procedure”.
  • the storage unit 104 stores a database in which the contact number and the contact position are related (FIG. 4B).
  • the window position is the position information of the window, and may be expressed in two-dimensional coordinates or three-dimensional coordinates. Alternatively, the window position may be represented by the number of the floor in the facility or the room or block in which the window is located.
  • the storage unit 104 stores the order in which reception should be completed at a plurality of counters for each procedure. Specifically, in order to carry out the "death procedure", it is necessary to carry out the procedure at multiple counters such as the Citizen's Section, Nursing Care Section, Tax Section, Welfare Section, and National Health Insurance Section. In the following explanation, the above-mentioned multiple counters will be abbreviated as counter r1, counter r2, counter r3, etc. using symbols. If the user needs to complete the reception in the order of window r2, window r1, and window r3 in order to perform the "death procedure", the database will have the procedure name "death procedure", route K1 "window r1", and route K2 ". Information indicating the route, such as “window r2" and route K3 "window r3", is stored in association with each other. In addition, the route stored in the database may include information indicating whether or not the order of reception at each window is variable.
  • the storage unit 104 stores map information indicating the locations of passages and counters inside and outside the building where the counter is located. Further, the storage unit 104 specifically stores a plurality of routes that pass between the counters in addition to the map information.
  • the window identification unit 103 searches the database stored in the storage unit 104 using the user's personal information acquired by the personal information acquisition unit 101 and the procedure name recognized by the procedure identification unit 102 as search conditions, and corresponds to the procedure name. Identify one or more of the windows. Specifically, when the procedure called "death procedure” is targeted, the three counters that process the procedure ("A section” window r2, "B section” window r1, and "C section” window r3) are used. Identify.
  • the window identification unit 103 may be designed to specify other procedure names related to the procedure name recognized by the procedure identification unit 102, and to specify a plurality of windows related to the procedure name and other procedure names. ..
  • “U1002” indicates a combination of three types of procedures: "transfer application”, "infant medical expenses application” and "child allowance contribution application”.
  • the window identification unit 103 identifies at least "U1002” including "transfer application” as a result of searching the database of FIG. 4A, and includes "U1002".
  • the window identification unit 103 identifies other procedures related to the "transfer application”, “infant medical expenses application” and “child allowance contribution application”, and identifies a plurality of windows corresponding to each procedure. ..
  • the route selection unit 105 refers to the storage unit 104 and generates a route that patrols all the windows specified by the window identification unit 103.
  • the function of the route selection unit 105 will be described by taking as an example the case where the window identification unit 103 identifies three windows, the window r2 of "A section", the window r1 of "B section", and the window r3 of "C section". ..
  • the route selection unit 105 acquires the order and map information of each window from the storage unit 104. Then, the route selection unit 105 selects a route based on the map information and the order of visiting each window. When there are a plurality of counters specified by the counter specifying unit 103, the route selection unit 105 selects a route via the plurality of counters.
  • the control unit 106 controls the output unit 203 to output guidance according to the route selected by the route selection unit 105.
  • the route guidance may indicate the positional relationship between the current position of the user terminal and the route, or may urge the user to move along the route.
  • the output unit 203 outputs route guidance to the user according to the control of the control unit 106.
  • the output unit 203 outputs audio, an image, a video, or a combination thereof.
  • FIG. 5 is a flowchart showing the flow of processing performed by the information processing apparatus 10 and the user terminal 20.
  • the reading unit 202 reads personal information such as an identification number from the user's identity verification document.
  • the personal information acquisition unit 101 acquires the personal information read by the reading unit 202 (S101).
  • the input unit 201 receives the input of the voice emitted by the user who operates the user terminal 20, and converts the voice into text information.
  • the procedure identification unit 102 identifies whether or not the text information converted by the input unit 201 indicates the procedure name, and if it indicates the procedure name, recognizes the procedure name indicated by the text information (S102). ).
  • the window specifying unit 103 searches the database stored in the storage unit 104 based on the user's personal information acquired by the personal information acquisition unit 101 and the procedure name recognized by the procedure identification unit 102, and corresponds to the procedure name. Specify one or more of the contact points (S103).
  • the route selection unit 105 generates a route that patrols all of the specified windows (S104).
  • the control unit 106 controls the output unit 203 to output guidance according to the route selected by the route selection unit 105 (S105).
  • the output unit 203 outputs route guidance to the user according to the control of the control unit 106 (S106).
  • the user can visit a plurality of windows in an appropriate order according to his / her personal information and procedures, and the procedures can be smoothly performed.
  • FIG. 6 shows a functional block diagram of the information processing system 1 according to the second embodiment.
  • the second embodiment is different from the first embodiment in that the information processing apparatus 10 includes the patrol status acquisition unit 107.
  • the description common to the first embodiment will be omitted.
  • the patrol status acquisition unit 107 acquires the progress status of the route selected by the route selection unit 105 at a predetermined cycle based on the current position or movement history of the user terminal 20.
  • a method for the patrol status acquisition unit 107 to acquire the current position or movement history of the user terminal 20 a method of acquiring GPS (Global positioning system) information of the user terminal 20 and referring to the movement history of the current position is exemplified. ..
  • a method may be used in which a three-dimensional positional relationship between the user terminal 20 and a beacon (not shown) installed around the user terminal 20 is acquired and the three-dimensional coordinates in which the user terminal 20 is located are acquired.
  • a method may be used in which an image pickup unit (not shown) included in the user terminal 20 images the surrounding background, and the current position is specified by comparing the captured background image with the image registered in the database.
  • the method of acquiring the current position or the movement history is not limited to the above.
  • the process of acquiring the progress status by the patrol status acquisition unit 107 is, for example, a process of determining whether or not there is a window that the user carrying the user terminal 20 has already visited, or a process of specifying the window itself that has already been visited. May include.
  • the control unit 106 controls the output unit 203 to change the guidance to be output according to the progress status acquired by the patrol status acquisition unit 107.
  • the output unit 203 is designed to change the contents such as "Climb the stairs”, “Turn right at the next passage”, and "Please accept at the window in front of you” according to the progress. May be controlled.
  • step S104 the patrol status acquisition unit 107 acquires the progress status of the route selected by the route selection unit 105 at a predetermined cycle based on the current position or movement history of the user terminal 20 (S201). ..
  • the control unit 106 controls the output unit 203 to change the guidance to be output according to the progress status acquired by the patrol status acquisition unit 107 (S202).
  • step S202 the process proceeds to step S106 (FIG. 5).
  • FIG. 8 shows a functional block diagram of the information processing system 1 according to the third embodiment.
  • the third embodiment is different from the first embodiment and the second embodiment in that the information processing apparatus 10 includes the congestion degree acquisition unit 108.
  • the description common to the first embodiment and the second embodiment will be omitted.
  • the congestion degree acquisition unit 108 acquires the congestion degree of the crowd around each window existing in the facility.
  • An example of the degree of congestion is the ratio of the number of people actually existing in a predetermined space to a predetermined number of people provided in advance for each predetermined space.
  • a specific example of a method in which the congestion degree acquisition unit 108 acquires the congestion degree will be described.
  • a camera (not shown) is installed around each window in the facility to take an image of the area around the window (predetermined space).
  • the processing unit of the camera (not shown) counts the number of people shown in the captured image.
  • the congestion degree acquisition unit 108 calculates the ratio between the number of people acquired from a camera (not shown) and a predetermined number of people preset in the space imaged by the camera.
  • the congestion degree acquisition unit 108 may calculate the congestion degree for each window provided with a camera (not shown).
  • the congestion degree acquisition unit 108 may be designed to calculate the number of people reflected in the captured image captured by a camera (not shown). Further, the congestion degree acquisition unit 108 may acquire the congestion degree of the crowd at a predetermined cycle. In this case, even when the congestion degree of the number of groups changes in time series, the latest congestion degree can be acquired, so that the accuracy of the route setting executed by the route selection unit 105 described later is improved.
  • the route selection unit 105 changes the patrol route according to the congestion degree of each window acquired by the congestion degree acquisition unit 108.
  • FIG. 9A is a conceptual diagram for explaining a specific example in which the patrol route is changed by the function of the route selection unit 105.
  • the counters r1, the counter r2, and the counter r3 are the targets of patrol, and the degree of congestion is related to each counter.
  • the route selection unit 105 sets the route so as to circulate in the order of r1, r3, and r2, which have the lowest degree of congestion.
  • the route selection unit 105 refers to the congestion degree of each window specified by the window identification unit 103, and changes the patrol route so as to patrol each window in ascending order of congestion degree. In other words, the route selection unit 105 sets a route to be patrolled by giving priority to a counter having a relatively low degree of congestion in each of a plurality of counters.
  • FIG. 9B another example in which the route selection unit 105 changes the patrol route according to the degree of congestion at each window will be described.
  • the essential condition is information indicating a rule related to the setting of a patrol route.
  • the condition that "it is essential to accept first than other counters" is added to the essential condition of the counter r2.
  • the route selection unit 105 determines that the counter r2 is to be patrolled first based on the contents of the essential conditions, compares the degree of congestion between the counter r1 and the counter r3 excluding the counter r2, and the degree of congestion.
  • the route selection unit 105 sets a patrol route that patrols in the order of the counters r2, r1, and r3.
  • the route selection unit 105 sets the patrol order of the windows according to the required conditions, and the required conditions are provided.
  • the patrol order will be set according to the degree of congestion.
  • the example in which the route selection unit 105 sets a patrol route based on the degree of congestion at each window is not limited to the above specific example.
  • the window identification unit 103 searches the database stored in the storage unit 104 based on the procedure name recognized by the procedure identification unit 102, and identifies one or more of the windows corresponding to the procedure name (S103). ).
  • the congestion degree acquisition unit 108 acquires the congestion degree of the crowd around each window (S301).
  • the route selection unit 105 changes the patrol route according to the congestion degree of each window acquired by the congestion degree acquisition unit 108 (S302). After step S302, the process continues to step S105.
  • FIG. 11 shows an example of the overall configuration of the information processing system 4 in the present embodiment.
  • the information processing system 4 includes a personal information acquisition unit 401, a procedure identification unit 402, and a route selection unit 403.
  • the personal information acquisition unit 401 acquires the user's personal information.
  • the procedure identification unit 402 identifies whether or not the text information converted by the input unit 201 indicates the procedure name, and if it indicates the procedure name, recognizes the procedure name indicated by the text information.
  • the route selection unit 105 generates a route that goes around all the windows specified from the procedure name.
  • the personal information acquisition unit 401 acquires the user's personal information (S401).
  • the procedure identification unit 402 identifies whether or not the text information converted by the input unit 201 indicates the procedure name, and if it indicates the procedure name, recognizes the procedure name indicated by the text information (S402). ).
  • the route selection unit 105 generates a route that patrols all the windows specified from the procedure name (S403).
  • the user can visit multiple counters in an appropriate order according to the procedure to be performed by himself / herself and perform the procedure smoothly.
  • the user terminal 20 may be designed to have some or all of the functions included in the information processing apparatus 10.
  • the information processing apparatus 10 may be designed to include some or all of the functions provided by the user terminal 20.
  • the storage unit 104 may be designed to be provided in an external device (not shown).
  • the user terminal 20 may be designed to include an image pickup unit (not shown).
  • the user terminal 20 may transmit an image taken by an image pickup unit (not shown) to a terminal (not shown) operated by an employee.
  • the user can share the progress of his / her procedure with the staff, so that the staff can provide detailed guidance to the user even if he / she is not there, and assists the user. It can be done more flexibly.
  • the route selection unit 105 may reset the order in which the user visits the remaining counters that have not yet been visited, even if the user terminal 20 is in the process of patrol along the route.
  • the patrol status acquisition unit 107 identifies the remaining contact points that the user is determined to visit in the future on the set route from the acquired progress status of the user.
  • the route selection unit 105 may refer to the congestion degree of the remaining counters at the present time from the congestion degree acquisition unit 108, and may reset the route so as to patrol from the remaining counters in ascending order of congestion degree. According to this modification, even if the congestion status of each window changes in real time, it is possible to encourage the user to visit in order from the vacant window. As a result, the waiting time for reception at each counter can be reduced, so that the time required for the user to visit all the counters and complete the procedure can be reduced.
  • Each functional unit included in the information processing device (10), the user terminal (20), and the information processing system (1, 4) is loaded into at least one CPU (Central Processing Unit) of any computer, at least one memory, and memory. It is realized by any combination of hardware and software centering on a program to be processed, a storage unit such as at least one hard disk for storing the program, a network connection interface, and the like. It is understood by those skilled in the art that there are various modifications of this realization method and device.
  • the storage unit can store programs stored before the device is shipped, as well as programs downloaded from storage media such as optical disks, magneto-optical disks, and semiconductor flash memories, and servers on the Internet.
  • FIG. 13 is a block diagram illustrating the hardware configurations of the information processing device (10), the user terminal (20), and the information processing system (1, 4).
  • the information processing apparatus (10), the user terminal (20), and the information processing system (1 and 4) include a processor 1A, a memory 2A, an input / output interface 3A, a peripheral circuit 4A, a communication interface 5A, and a bus. Has 6A.
  • the peripheral circuit 4A includes various modules.
  • the information processing apparatus (10), the user terminal (20), and the information processing system (1, 4) do not have to have the peripheral circuit 4A.
  • the information processing device (10), the user terminal (20), and the information processing system (1, 4) may be composed of a plurality of physically and / or logically separated devices. In this case, each of the plurality of devices can be provided with the above hardware configuration.
  • the bus 6A is a data transmission path for the processor 1A, the memory 2A, the input / output interface 3A, the peripheral circuit 4A, and the communication interface 5A to send and receive data to and from each other.
  • the processor 1A is, for example, an arithmetic processing unit such as a CPU, a GPU (Graphics Processing Unit), or a microprocessor.
  • the processor 1A can execute the process according to various programs stored in the memory 2A, for example.
  • the memory 2A is, for example, a memory such as a RAM (RandomAccessMemory) or a ROM (ReadOnlyMemory), and stores a program and various data.
  • a RAM RandomAccessMemory
  • ROM ReadOnlyMemory
  • the input / output interface 3A is an interface for acquiring information from an input device, an external device, an external storage unit, an external sensor, a camera, etc., an interface for outputting information to an output device, an external device, an external storage unit, etc. including.
  • the input device is, for example, a touch panel, a keyboard, a mouse, a microphone, a camera, or the like.
  • the output device is, for example, a display, a speaker, a printer, a lamp, or the like.
  • Processor 1A can issue commands to each module and perform calculations based on the calculation results.
  • the communication interface 5A realizes that the information processing device (10), the user terminal (20), and the information processing system (1 and 4) communicate with each other with the external device, and also the information processing device (10) and the user terminal (20). ),
  • the information information system (1, 4) realizes mutual communication. Note that some functions of the information processing apparatus (10), the user terminal (20), and the information processing system (1 and 4) may be configured by a computer.
  • Information processing device 20 User terminal 101, 401 Personal information acquisition unit 102, 402 Procedure identification unit 103 Window identification unit 104 Storage unit 105, 403 Route selection unit 106 Control unit 107 Patrol status acquisition unit 108 Congestion level acquisition unit 201 Input unit 202 Reading unit 203 Output unit 1A Processor 2A Memory 3A Information processing interface 4A Peripheral circuit 5A Communication interface 6A Bus

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PCT/JP2020/035905 2020-09-24 2020-09-24 情報処理システム、情報処理方法及びプログラム記憶媒体 Ceased WO2022064582A1 (ja)

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