WO2021192286A1 - Dispositif de traitement d'informations, procédé de traitement d'informations, et support de stockage - Google Patents

Dispositif de traitement d'informations, procédé de traitement d'informations, et support de stockage Download PDF

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Publication number
WO2021192286A1
WO2021192286A1 PCT/JP2020/014254 JP2020014254W WO2021192286A1 WO 2021192286 A1 WO2021192286 A1 WO 2021192286A1 JP 2020014254 W JP2020014254 W JP 2020014254W WO 2021192286 A1 WO2021192286 A1 WO 2021192286A1
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WO
WIPO (PCT)
Prior art keywords
information
person
tax exemption
procedure
purchase
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PCT/JP2020/014254
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English (en)
Japanese (ja)
Inventor
孝宣 田中
祐輔 森
Original Assignee
日本電気株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 日本電気株式会社 filed Critical 日本電気株式会社
Priority to PCT/JP2020/014254 priority Critical patent/WO2021192286A1/fr
Priority to JP2022510385A priority patent/JP7468622B2/ja
Publication of WO2021192286A1 publication Critical patent/WO2021192286A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to an information processing device, an information processing method, and a storage medium.
  • Patent Document 1 discloses a payment support system that streamlines shopping at duty-free facilities.
  • the payment support system of Patent Document 1 determines whether or not payment is possible by biometric authentication using the biometric information of the traveler.
  • a person who purchases tax-exempt goods at a duty-free facility may need to perform prescribed procedures at customs, etc. before leaving Japan.
  • the procedure after purchase is not considered.
  • An object of the present invention is to provide an information processing device, an information processing method, and a storage medium capable of appropriately performing tax exemption procedures for a person who has purchased a tax exemption target article.
  • an identification information acquisition unit that acquires identification information of a person before departure from Japan and a purchase information acquisition unit that acquires purchase information of tax-exempt goods purchased by the person based on the identification information. Based on the purchase information, it is determined whether or not the tax exemption procedure is necessary, and if the procedure is necessary, information for instructing the person to perform the procedure is generated.
  • An information processing device including an instruction information generation unit is provided.
  • the step of acquiring the identification information of the person before departure the step of acquiring the purchase information of the duty-free goods purchased by the person based on the identification information, and the purchase information.
  • Information including a step of determining whether or not a tax exemption procedure is necessary based on the above, and if the procedure is necessary, generating information for instructing the person to perform the procedure.
  • a storage medium in which a program for executing an information processing method including the above is stored is provided.
  • an information processing device an information processing method, and a storage medium that can appropriately perform tax exemption procedures for a person who has purchased a tax exempt item.
  • the information processing system of the present embodiment is a system that supports tax exemption processing (procedures related to tax exemption) at a tax exemption facility.
  • the duty-free facility can typically be a duty-free shop (export goods sales floor) in the city, but a procedure for tax exemption at a plurality of stores in a commercial facility including a plurality of stores such as a shopping center and a department store. It may also include a tax exemption procedure batch counter that performs all of the above.
  • tax exemption means exemption from consumption tax when the information processing system of this embodiment is used for tax exemption processing at duty-free shops in the city in Japan.
  • the “tax exemption” may include exemptions such as value-added tax, liquor tax, tobacco tax, and customs duty.
  • the information processing system of this embodiment shall be applied to the tax exemption procedure at duty-free shops in the city in Japan.
  • the information processing system of the present embodiment is not limited to this, and may be used for tax exemption processing at a duty-free shop in a foreign country other than Japan. In that case, the content of processing may be changed as appropriate according to the tax system of each country.
  • FIG. 1 is a schematic diagram showing the overall configuration of the information processing system according to the present embodiment.
  • the information processing system includes a duty-free processing server 1, a duty-free shop system 2, an immigration control server 3, and a payment server 4.
  • the tax exemption processing server 1, the duty free shop system 2, the immigration control server 3 and the payment server 4 are connected to each other so as to be able to communicate with each other via the network NW.
  • the network NW can be various networks such as LAN (Local Area Network) and WAN (Wide Area Network).
  • the network NW can be, for example, the Internet.
  • the tax exemption processing server 1 is a server that provides the tax exemption processing function of the present embodiment to the duty free shop system 2 via the network NW. In this way, the tax exemption processing server 1 functions as an information processing device that realizes the tax exemption processing function.
  • the duty-free shop system 2 is a system built in the duty-free shop, and may include a server, a POS (Point Of Sales) system, and the like.
  • the immigration control server 3 is a server that stores biometric information of foreigners entering Japan.
  • This biometric information may include, for example, a facial image.
  • This face image may be a face image stored in the IC (Integrated Circuit) chip of the passport read out at the time of immigration, and is taken at the time of immigration when a foreigner enters Japan from the airport or port. It may be the one that has been done.
  • the biometric information stored in the immigration control server 3 may be information other than a facial image such as a fingerprint image or an iris image.
  • the immigration management server 3 stores the entry date and departure date of foreigners entering and leaving Japan, and whether or not immigration is properly carried out in accordance with laws and regulations. To manage.
  • the immigration management server 3 may further store the biometric information of Japanese people residing in a foreign country.
  • the immigration server 3 may store biometric information of non-residents who may be eligible for duty-free sales, regardless of whether they are Japanese or foreigners.
  • the tax exemption process of the present embodiment may be applied to the tax exemption procedure for Japanese people.
  • the payment server 4 is a server for settling the purchase price at a duty-free shop.
  • the payment server 4 provides an electronic payment function using a credit card, a debit card, a prepaid card, electronic money, virtual currency, or the like in response to a request from the tax exemption processing server 1 or the duty free shop system 2.
  • FIG. 2 is a block diagram showing a hardware configuration example of the tax exemption processing server 1.
  • the tax exemption processing server 1 includes a CPU (Central Processing Unit) 101, a RAM (Random Access Memory) 102, a ROM (Read Only Memory) 103, and an HDD (Hard Disk Drive) 104. Further, the tax exemption processing server 1 includes a communication I / F (Interface) 105, an input device 106, and an output device 107. Each part of the tax exemption processing server 1 is connected to each other via a bus, wiring, a driving device, etc. (not shown).
  • each part constituting the tax exemption processing server 1 is shown as an integrated device, but some of these functions may be provided by an external device.
  • the input device 106 and the output device 107 may be external devices different from the parts constituting the functions of the computer including the CPU 101 and the like.
  • the CPU 101 is a processor that performs a predetermined calculation according to a program stored in the ROM 103, the HDD 104, or the like, and also has a function of controlling each part of the tax exemption processing server 1.
  • the RAM 102 is composed of a volatile storage medium and provides a temporary memory area necessary for the operation of the CPU 101.
  • the ROM 103 is composed of a non-volatile storage medium and stores necessary information such as a program used for the operation of the tax exemption processing server 1.
  • the HDD 104 is a storage device composed of a non-volatile storage medium, which stores a database, a program for operating the tax exemption processing server 1, and the like.
  • Communication I / F105 is a communication interface based on standards such as Ethernet (registered trademark).
  • the communication I / F 105 is a module for communicating with other devices such as the duty-free shop system 2.
  • the input device 106 is a keyboard, a pointing device, or the like, and is used by the administrator of the tax exemption processing server 1 to operate the tax exemption processing server 1.
  • pointing devices include mice, trackballs, touch panels, pen tablets and the like.
  • the output device 107 is, for example, a display device.
  • the display device is a liquid crystal display, an OLED (Organic Light Emitting Diode) display, or the like, and is used for displaying information, a GUI (Graphical User Interface) for operation input, or the like.
  • the input device 106 and the output device 107 may be integrally formed as a touch panel.
  • the hardware configuration of the tax exemption processing server 1 is an example, and devices other than these may be added, or some devices may not be provided. Further, some devices may be replaced with another device having the same function. Further, some functions of the present embodiment may be provided by other devices via a network, or the functions of the present embodiment may be distributed and realized by a plurality of devices.
  • the HDD 104 may be replaced with an SSD (Solid State Drive) using a semiconductor memory. Further, the HDD 104 may be replaced with cloud storage. In this way, the hardware configuration of the tax exemption processing server 1 can be changed as appropriate.
  • FIG. 3 is a block diagram showing a hardware configuration example of the duty-free shop system 2.
  • the duty-free shop system 2 includes a duty-free shop server 201, a POS terminal 202, and an image pickup device 203.
  • the duty-free shop server 201 is a store computer that stores data used in the duty-free shop, such as sales data and goods (commodity) data obtained from the POS terminal 202. Since the hardware configuration of the duty-free shop server 201 is the same as that shown in FIG. 2, the description thereof will be omitted.
  • the POS terminal 202 is a device that performs processing such as registration of goods to be purchased by the user and settlement of sales price.
  • the POS terminal 202 includes a computer, a display device, a bar code reader, a cash drawer, a card reader, operation buttons, a receipt printer, and the like.
  • the image pickup device 203 is a digital camera that captures a facial image of a user who intends to purchase an article. The face image is used for face recognition for identifying the user.
  • the POS terminal 202 and the image pickup device 203 are provided at the accounting counter of the duty-free shop.
  • the POS terminal 202 and the image pickup device 203 may be an integrated device mounted in one housing, or may be a plurality of individual devices.
  • the POS terminal 202 is typically a device operated by a clerk of a duty-free shop, but may be a self-type device in which the user performs a part or all of the operation by himself / herself.
  • the image pickup device 203 performs an operation of photographing the user's face in conjunction with the operation of the POS terminal 202.
  • the duty-free shop system 2 may further include a scanner for acquiring image data of a passport for sales procedures involving tax exemption processing, a printer for printing documents for tax exemption procedures, and the like.
  • FIG. 4 is a functional block diagram of the tax exemption processing server 1 according to the present embodiment.
  • the tax exemption processing server 1 includes an identification information acquisition unit 111, a collation unit 112, a purchase information acquisition unit 113, an entry date acquisition unit 114, a determination unit 115, a settlement request unit 116, and a storage unit 117.
  • the CPU 101 performs a predetermined arithmetic process by loading the program stored in the ROM 103, the HDD 104, etc. into the RAM 102 and executing the program. Further, the CPU 101 controls each part of the tax exemption processing server 1 such as the communication I / F 105 based on the program. As a result, the CPU 101 realizes the functions of the identification information acquisition unit 111, the collation unit 112, the purchase information acquisition unit 113, the entry date acquisition unit 114, the determination unit 115, the payment request unit 116, and the storage unit 117. The specific contents of the processing performed by each functional block will be described later.
  • each of the above-mentioned functions may be realized by the tax exemption processing server 1 alone, or may be realized in collaboration with an external device.
  • FIG. 5 is a sequence chart showing an outline of processing performed in the information processing system according to the present embodiment.
  • steps S11 and S12 are information acquisition processes performed in advance before the user visits the duty-free shop.
  • the tax exemption processing server 1 requests immigration information from the immigration control server 3.
  • the immigration management server 3 transmits immigration information to the tax exemption processing server 1 in response to a request. This information is stored in the storage unit 117 of the tax exemption processing server 1.
  • FIG. 6 is a table showing an example of immigrant data stored in the tax exemption processing server 1 according to the present embodiment.
  • This immigration data is the data acquired from the immigration control server 3 in step S12.
  • the tax exemption processing server 1 stores the passport number, name, entry date, and face image data of the immigrant in association with each other.
  • this data item is an example, and data items other than those shown in FIG. 6, for example, fingerprint image data and the like may be further included.
  • step S13 to step S19 is a duty-free goods sales processing. This process is started, for example, by the clerk operating the POS terminal 202 when the user approaches the POS terminal 202 of the duty-free shop to purchase the goods and indicates the intention to purchase the goods.
  • step S13 the clerk of the duty-free shop system 2 operates the POS terminal 202 to register the goods for which the user has indicated his / her intention to purchase.
  • This process is performed, for example, by reading the code of the article from the barcode attached to the article brought by the user using a barcode reader provided in the POS terminal 202.
  • the duty-free shop server 201 acquires purchase information about the goods for which the user has indicated the intention to purchase.
  • FIG. 7 is a table showing an example of purchase information acquired by the duty-free shop system 2 according to the present embodiment.
  • the purchase information may include a code, a purchased item name, a category and an amount.
  • the "general goods” and “consumables” described in the "classification” column are the classifications of tax-exempt goods under the tax exemption system in Japan.
  • the product database for acquiring various information associated with the code is stored in the duty-free shop server 201 in advance.
  • step S13 the image pickup device 203 of the duty-free shop system 2 takes a face image of the user.
  • step S14 the duty-free shop system 2 transmits the user's face image and purchase information to the tax-exempt processing server 1.
  • step S15 the tax exemption processing server 1 determines whether or not the purchase of goods by the user is subject to tax exemption based on the face authentication result based on the user's face image, the entry date, and the purchase information. Details of the process in step S15 will be described later.
  • the sequence chart of FIG. 5 shows the processing when the purchase of goods by the user is subject to tax exemption and the sale by tax exemption is possible. If the purchase of goods by the user is not subject to tax exemption, the tax exemption processing server 1 notifies the duty-free shop system 2 to that effect. In this case, the clerk of the duty-free shop may stop selling the goods after notifying the user to that effect, or may sell the goods by the same procedure as selling the general taxable goods.
  • step S16 the tax exemption processing server 1 makes a payment request to the payment server 4 for the purchase of goods by the user.
  • information necessary for payment such as the total amount of purchased goods and payment information (credit card number, account number, PIN, etc.) is transmitted to the payment server 4.
  • the payment information the information registered in advance by the user in the tax exemption processing server 1 may be used, or the information input at the tax exemption shop at the time of purchase may be used.
  • step S16 the payment server 4 determines whether or not payment is possible and performs payment processing.
  • the sequence chart of FIG. 5 shows a process when the user is allowed to settle the purchase of goods.
  • step S17 the payment server 4 responds to the tax exemption processing server 1 that the payment has been approved.
  • step S18 the tax exemption processing server 1 notifies the tax exemption shop system 2 that the payment has been approved.
  • step S19 the clerk is notified that the payment has been approved by displaying a message on the display device of the POS terminal 202 of the duty-free shop system 2. The clerk completes the duty-free sales process by packing and delivering the goods, explaining the necessary items to the user, issuing tax-free documents, and so on.
  • Purchase record information related to goods purchased by the user is stored in the storage unit 117 of the duty-free shop system 2 for a predetermined period of time. Purchase record information may be provided to customs or tax offices as needed. The purchase record information may be stored in the duty-free shop in writing.
  • the user may purchase goods by a payment method that does not use the payment server 4 such as cash and gift certificates.
  • the processing of steps S16 and S17 is omitted.
  • the process of step S18 is a process of notifying information indicating whether or not the tax exemption is applicable.
  • step S11 and S12 the information acquisition from the immigration management server 3 in steps S11 and S12 is performed prior to the processing after step S13, and at the time of step S13, the immigrant data is stored in the storage unit 117.
  • Information on immigrants may be acquired from the immigration management server 3 in response to the request from the duty-free shop system 2 in step S14.
  • the immigration data may be acquired from the immigration management server 3. ..
  • FIG. 8 is a flowchart showing the processing performed on the tax exemption processing server 1 according to the present embodiment.
  • the flowchart of FIG. 8 shows in more detail the process of step S15 of the sequence chart of FIG.
  • the identification information acquisition unit 111 acquires the identification information of the user of the duty-free facility.
  • This identification information may be a user's face image typically taken by the image pickup device 203 of the duty-free shop system 2 in step S13 and transmitted to the tax exemption processing server 1 in step S14.
  • Another example of the identification information may be an image other than a face image such as a user's fingerprint image or an iris image.
  • it may be a feature amount extracted from a user's face image, fingerprint image, iris image, or the like.
  • the identification information may be any information other than biometric information such as a passport number, as long as the identification information can be used to verify the identity.
  • step S102 the collating unit 112 collates the identification information acquired in step S101 with the identification information such as face image data in the immigrant data acquired in advance in step S12.
  • the immigration data is the data as illustrated in FIG. This collation may, for example, extract feature points from a face image and determine whether or not they are the same person based on the degree of coincidence of the feature points.
  • step S102 When the person identification information acquired in step S102 and the matching person are in the immigration data (YES in step S102), the process proceeds to step S103. If there is no person matching the person identification information acquired in step S102 in the immigration data (NO in step S102), the process proceeds to step S106.
  • step S103 the entry date acquisition unit 114 acquires the entry date of the person corresponding to the identification information acquired in step S101 from the immigration data.
  • step S104 the determination unit 115 determines whether or not a predetermined number of days have passed since the entry date by comparing the difference between the entry date acquired in step S103 and the current date and time. If a predetermined number of days have passed since the date of entry (YES in step S104), the process proceeds to step S106. If a predetermined number of days have not passed since the date of entry (NO in step S104), the process proceeds to step S105.
  • This prescribed number of days is set based on laws and regulations related to tax exemption. For example, under the current tax exemption system in Japan, even foreigners are not eligible for tax exemption because they are treated as residents if more than 6 months have passed since they entered Japan. Therefore, this predetermined number of days can be 6 months as an example. In this way, whether or not a person is eligible for tax exemption may change depending on the period of stay, but according to this process, it is possible to make a determination in consideration of the period of stay. If the immigration control server 3 contains biometric information of Japanese people residing in a foreign country and the immigration data includes data of Japanese people living in a foreign country, such Japanese people On the other hand, the judgment can be made in consideration of the period of stay from the date of entry.
  • the predetermined number of days may be 90 days. Of the status of residence recognized under the Japanese legal system, the maximum period of short-term stay such as sightseeing and attending meetings is 90 days. Therefore, foreigners who have stayed in Japan for more than 90 days are likely to be staying in Japan for work or other purposes. Foreigners working in offices in Japan are also treated as residents and are not eligible for tax exemption. Therefore, if the number of days of stay exceeds 90 days, it may be desirable to confirm whether or not the person is eligible for tax exemption by another method. In consideration of such circumstances, the predetermined number of days may be set to a period shorter than 6 months such as 90 days.
  • step S105 the determination unit 115 determines that the user is subject to tax exemption, and the process proceeds to step S107.
  • the determination unit 115 determines that the user is not subject to tax exemption, and the process ends.
  • the determination results in steps S105 and S106 may be stored in the storage unit 117 in association with the user's name, passport number, and the like. By reusing the determination result when the user intends to use the tax exemption facility or another tax exemption facility again, it is possible to simplify the determination as to whether or not the user is subject to tax exemption.
  • step S107 the purchase information acquisition unit 113 acquires the purchase information of the goods purchased by the user.
  • This purchase information is the information transmitted from the tax exemption shop system 2 to the tax exemption processing server 1 in step S14, and is the data as illustrated in FIG. 7.
  • step S108 the determination unit 115 determines whether or not the amount of the purchased article is within a predetermined range. When the amount of the purchased article is within the predetermined range (YES in step S108), the process proceeds to step S109. If the amount of the purchased article is out of the predetermined range (NO in step S108), the process proceeds to step S110.
  • the prescribed range for the amount of purchased goods is determined based on the tax exemption laws and regulations.
  • the tax exemption requirement for general merchandise is that the total daily sales amount at one store is 5,000 yen or more.
  • the tax exemption requirement is that the total daily sales amount at one store is 5,000 yen or more and 500,000 yen or less.
  • the determination process in step S108 may determine, for example, whether or not the total amount for each of the general goods and consumables is included in these ranges for each category of general goods and consumables.
  • the "camera” is a tax exempt item because the amount is 5000 yen or more
  • the "pharmaceutical product” is not a tax exempt item because the amount is less than 5000 yen.
  • step S109 the determination unit 115 determines that the purchased article is a tax exemption target article, and the process proceeds to step S111.
  • step S110 the determination unit 115 determines that the purchased article is not a tax exemption object, and the process ends.
  • step S111 the settlement requesting unit 116 acquires information necessary for settlement such as the total amount of purchased goods and settlement information, requests settlement from the settlement server 4, and starts the settlement process by duty-free sales.
  • information necessary for settlement such as the total amount of purchased goods and settlement information
  • requests settlement from the settlement server 4 requests settlement from the settlement server 4
  • starts the settlement process by duty-free sales a part of the information used for determining whether or not the tax exemption is possible can be used for settlement, and the convenience is improved. Since this settlement process corresponds to step S16 shown in FIG. 5, the description thereof will be omitted.
  • the entry date of the person who uses the tax exemption facility is acquired, and whether or not the person is subject to tax exemption is determined based on the entry date.
  • manual work can be reduced as compared with a method in which a clerk of a tax exemption facility confirms whether or not the person is subject to tax exemption.
  • a clerk at a duty-free facility receives a passport, visually confirms the date of entry printed on the immigration stamp stamped on the passport, and manually calculates the length of stay to determine whether or not the person is eligible for tax exemption. I was working on checking.
  • the identification information such as the user's face image taken at the tax exemption facility is collated with the identification information such as the face image stored in the tax exemption processing server 1 or the immigration control server 3. Therefore, the date of entry can be easily obtained. Then, based on the acquired date of entry, it is automatically determined whether or not the person is eligible for tax exemption. In this way, the work of the tax exemption facility clerk is simplified. Therefore, according to the present embodiment, an information processing device capable of simplifying the procedure in the tax exemption facility is provided.
  • the information processing system of the first embodiment simplifies the procedure at the time of purchasing goods by determining whether or not the tax exemption facility is subject to tax exemption.
  • tax exemption procedures may be required not only at the time of purchase but also before the user leaves the airport.
  • the information processing system of the present embodiment provides a function that allows a person who has purchased a tax-exempt article to appropriately perform tax exemption procedures before leaving Japan.
  • the description may be omitted or simplified for the portion that overlaps with that described in the first embodiment.
  • FIG. 9 is a schematic view showing the overall configuration of the information processing system according to the present embodiment.
  • the information processing system further includes an airport system 5 in addition to the configuration shown in FIG.
  • the airport system 5 is a core system of an airport that manages passengers and the like.
  • the airport system 5 includes a signage system 51 installed on the premises of the airport.
  • the airport system 5 and the signage system 51 are communicably connected to at least the tax exemption processing server 1 via the network NW.
  • FIG. 10 is a block diagram showing a hardware configuration of the signage system 51 according to the present embodiment.
  • the signage system 51 includes a CPU 501, a RAM 502, a ROM 503, an HDD 504, a communication I / F 505, an input device 506, a display device 507, and an image pickup device 508.
  • Each part of the signage system 51 is connected to each other via a bus, wiring, a driving device, etc. (not shown).
  • the CPU 501, RAM 502, ROM 503, HDD 504, communication I / F 505, and input device 506 are computers that perform arithmetic processing necessary for the processing of the present embodiment, control the entire signage system 51, and perform information communication with other devices. These parts can also be more commonly referred to as information processing devices.
  • the CPU 501, RAM 502, ROM 503, HDD 504, communication I / F 505, and input device 506 are substantially the same as the CPU 101, RAM 102, ROM 103, HDD 104, communication I / F 105, and input device 106 shown in FIG. 2, respectively. Omit.
  • the display device 507 is a liquid crystal display, an OLED display, or the like.
  • the display device 507 presents information to a person who has not passed the immigration inspection at the airport.
  • the image pickup device 508 is a digital camera that captures a facial image of a person before passing the immigration inspection at the airport.
  • the face image is used for face recognition for identifying a person.
  • the image pickup device 508 is provided on the display surface side of the display device 507, and is arranged so that a person on the display surface side of the display device 507 is within the shooting range.
  • FIG. 11 is a functional block diagram of the signage system 51 according to the present embodiment.
  • the signage system 51 includes a tourist information acquisition unit 511, an identification information acquisition unit 512, a collation unit 513, a purchase information acquisition unit 514, an instruction information generation unit 515, a display device control unit 516, and a storage unit 517.
  • the CPU 501 performs a predetermined arithmetic process by loading the program stored in the ROM 503, the HDD 504, etc. into the RAM 502 and executing the program. Further, the CPU 501 controls each part of the signage system 51 such as the communication I / F 505 based on the program. As a result, the CPU 501 realizes the functions of the tourist information acquisition unit 511, the identification information acquisition unit 512, the collation unit 513, the purchase information acquisition unit 514, the instruction information generation unit 515, the display device control unit 516, and the storage unit 517. The specific contents of the processing performed by each functional block will be described later.
  • FIG. 12 is a layout diagram showing an example of the departure area of the airport according to the present embodiment.
  • the signage system 51 of the present embodiment is arranged in the departure area of the airport.
  • a signage system 51, a check-in counter 61, a security checkpoint 62, a customs office 63, and an immigration checkpoint 64 are arranged in the departure area.
  • a traveler who intends to leave the country first moves to the check-in counter 61 and performs boarding procedures for the airline company.
  • the passport is confirmed, the checked baggage is handed over, and the like.
  • the check-in counter 61 may be a manned counter, or may be an unmanned counter using an automatic check-in machine, an automatic baggage deposit machine, or the like.
  • the traveler who has completed the procedure at the check-in counter 61 then moves to the security checkpoint 62.
  • identity verification is performed by comparing the face image of the passport with the face of the traveler, and it is confirmed that the traveler has the ticket issued to the confirmed traveler. Be told.
  • an inspection is performed to see if the traveler has any items that are prohibited from being carried on board.
  • Travelers who have passed the security checkpoint 62 then move to the immigration checkpoint 64.
  • passports, tickets, etc. are confirmed, and the immigration inspector confirms the identity. After that, the traveler passes through the immigration checkpoint 64 and moves to the restricted area where the boarding gate is located.
  • Customs 63 and signage system 51 are provided in the area between the security checkpoint 62 and the immigration checkpoint 64.
  • those who have purchased goods at a duty-free shop are obliged to perform procedures such as presenting a passport at customs 63.
  • a traveler who has not purchased goods at a duty-free shop moves to the immigration checkpoint 64 without stopping at customs 63. Since the traveler must decide whether or not he / she needs to stop at customs 63, a traveler who has purchased goods at a duty-free shop may go to the immigration office 64 without stopping at customs 63.
  • the signage system 51 displays a display instructing a traveler who has purchased goods at a duty-free shop to move to customs 63 and carry out procedures.
  • the flow for realizing the display processing by the signage system 51 will be described.
  • FIG. 13 is a flowchart showing the processing performed in the signage system 51 according to the present embodiment. This process is executed when the traveler passes through the security checkpoint 62.
  • step S201 the tourist information acquisition unit 511 acquires the tourist information from the tax exemption processing server 1 for the traveler who is scheduled to leave the country using the airport, and stores it in the storage unit 517. It should be noted that this process may be performed in advance at the start of business or at a predetermined time, and when the traveler approaches the signage system 51 and the face of the traveler is recognized. It may be done in.
  • FIG. 14 is a table showing an example of tourist information acquired by the signage system 51 according to the present embodiment.
  • the tourist information is information in which the immigrant data of FIG. 6 and the purchase information of FIG. 7 described in the first embodiment are associated with each other. That is, the tourist information includes information about the duty-free goods purchased by each traveler.
  • the tourist information of FIG. 14 only the tax-exempt goods are associated with the immigrant data, but the tourist information may include information on goods other than the tax-exempt goods.
  • step S202 the identification information acquisition unit 512 controls the image pickup device 508 to take a face image of a traveler who has passed through the security checkpoint 62.
  • step S203 the collating unit 513 performs face collation to collate the face image acquired in step S202 with the face image data in the tourist information acquired in advance in step S201.
  • This collation may, for example, extract feature points from a face image and determine whether or not they are the same person based on the degree of coincidence of the feature points.
  • the face matching in step S203 may be a biological matching using biological information other than the facial image such as a fingerprint image and an iris image. As a result, it is possible to identify which person in the tourist information the traveler who has passed through the security checkpoint 62 is.
  • step S203 is performed in the signage system 51
  • this processing may be performed in the tax exemption processing server 1 and may be performed in the signage system 51 such as an edge server in the airport system 5. May be done on another device.
  • the purchase information acquisition unit 514 refers to the tourist information and acquires the purchase information of the goods purchased by the traveler identified by face matching. For example, if the traveler identified in the process of step S203 is the person with the passport number "123456789" in FIG. 14, as shown in FIG. 14, this person has a track record of purchasing the camera. This information is retrieved.
  • step S205 the instruction information generation unit 515 determines whether or not there is a purchase record of the tax exemption target article based on the purchase information acquired in step S204. If there is a purchase record of the tax-exempt goods (YES in step S205), the process proceeds to step S206. If there is no purchase record of the tax exemption target article (NO in step S205), the tax exemption procedure is unnecessary, and the process ends.
  • step S206 the instruction information generation unit 515 generates display information for instructing the traveler to carry out the procedure at customs 63.
  • step S207 the display device control unit 516 controls the display device 507 to cause the display device 507 to display a message based on the display information.
  • FIG. 15 is a diagram showing a display example in the signage system 51 according to the present embodiment.
  • a display surface of the display device 507 and an image pickup device 508 are arranged on the front surface of the signage system 51.
  • a message instructing the tax exemption procedure is displayed, "Mr. A, please go to the customs office on the left side and carry out the tax exemption procedure.”
  • this display may include a message in multiple languages.
  • not only characters but also figures, illustrations, photographs and the like may be displayed.
  • an arrow pointing to the left or the like may be displayed in order to encourage the movement to the customs office 63 on the left side of the display surface. By looking at this display, travelers can recognize that tax exemption procedures are required.
  • the procedure at customs 63 it is determined whether or not the procedure at customs 63 is necessary based on the purchase information of the duty-free goods purchased by the person before departure.
  • a procedure it is possible to generate display information that instructs a person to perform the procedure.
  • an information processing device capable of appropriately performing the tax exemption procedure for a person who has purchased the tax exemption target article.
  • the signage system 51 is arranged between the security checkpoint 62 and the departure examination place 64, but this arrangement is not essential and is a place where travelers before departure can see. If there is, it may be arranged in another position. For example, it may be arranged in front of the security checkpoint 62 or in front of the check-in counter 61.
  • the message as shown in FIG. 15 may be displayed on the display screen of the automatic check-in machine or the display screen of the automatic baggage deposit machine.
  • the signage system 51 may be replaced by an automatic check-in machine or an automatic baggage deposit machine.
  • the information processing system of the present embodiment is a modification of the information processing system of the second embodiment.
  • the description may be omitted or simplified for a portion that overlaps with the first embodiment or the second embodiment.
  • FIG. 16 is a schematic view showing the overall configuration of the information processing system according to the present embodiment.
  • the airport system 5 of the present embodiment includes an immigration terminal 52 used by an immigration inspector at the immigration checkpoint 64.
  • the airport system 5 and the departure examination terminal 52 are communicably connected to at least the duty-free shop system 2 via the network NW.
  • the departure examination terminal 52 is a computer such as a desktop PC (Personal Computer), a laptop PC, or a tablet PC.
  • the departure examination terminal 52 includes at least a display device.
  • the departure examination terminal 52 includes an image pickup device control unit capable of controlling an image pickup device provided in the vicinity of the departure examination terminal 52 or the departure examination place 64.
  • FIG. 17 is a flowchart showing the processing performed at the departure examination terminal 52 according to the present embodiment. This process is executed when a traveler visits the immigration checkpoint 64.
  • steps S201, S203, S204, S205, and S206 are substantially the same as those in the second embodiment, the description thereof will be omitted.
  • step S302 the departure examination terminal 52 controls an imaging device provided in the vicinity of the departure examination terminal 52 or the departure examination place 64 to take a face image of a traveler who has visited the departure examination place 64.
  • step S307 the departure examination terminal 52 causes the display device to display a message based on the display information.
  • FIG. 18 is a diagram showing a display example on the departure examination terminal 52 according to the present embodiment.
  • a message to the immigration inspector is displayed, "Mr. A has not performed tax exemption procedures. Please instruct to go to customs.”
  • the immigration officer will read this message and instruct the traveler on the tax exemption procedure.
  • the display screen may be arranged so that the traveler can see it. In this case, a message instructing the traveler to perform the tax exemption procedure may be displayed on the display screen as in the second embodiment.
  • an information processing device capable of appropriately performing the tax exemption procedure for the person who purchased the tax exemption target article is provided. Further, in the present embodiment, since the face-to-face immigration inspector can directly instruct the traveler, the tax exemption procedure can be instructed with a stronger force.
  • the tourist is specified by face authentication in steps S302 and S203, but this is not essential, and if the person can be specified, the person is specified based on other identification information.
  • the person may be identified by the identification information such as the number and name written on the passport or the ticket received by the departure examiner from the passenger, or the identification information read from the IC chip in the passport. In this case, an imaging device for capturing a facial image is unnecessary.
  • the message as shown in FIG. 18 is displayed not only on the departure inspector but also on the terminal used by the airport staff such as the counter staff of the check-in counter 61 and the security inspector of the security checkpoint 62. May be good. Even in these cases, these staff members can give direct instructions to the tourists, and the same effect can be obtained.
  • an automated gate for departure using face recognition or the like may be provided instead of the manned departure examination. Even in such a case, the processing of the present embodiment can be applied. In that case, the process of displaying as shown in FIG. 18 on the departure examination terminal 52 may be replaced with the process of displaying as shown in FIG. 15 on the display device provided in the automated gate. In this case, the automated gate can urge the traveler to go through the tax exemption procedure by making this display. In addition, if the traveler has not performed the necessary tax exemption procedures, the operation of closing the flapper of the automated gate, the lighting of the warning light, the warning sound, the warning message, etc. will further indicate that the passage of the automated gate will not be permitted. The traveler may be notified.
  • the above-mentioned processing by the automated gate may be as follows.
  • An automated gate generally allows passage when identity verification is successful by face recognition. However, even if the identity verification by face recognition is successful (even if the identity verification is processed properly), if the traveler does not perform the necessary procedures, he / she will not be allowed to pass through the automated gate. The traveler may be notified. Examples of this notification may be the action of closing the flapper of an automated gate, the lighting of a warning light, a warning sound, a warning message, and the like.
  • a specific example of the identity verification process may be to verify the identity by collating the face image stored in the IC chip of the passport possessed by the traveler with the face image of the traveler taken by the automated gate. ..
  • Another specific example of the identity verification process is to verify the identity by comparing the face image registered in association with the passport and boarding pass at check-in with the face image of the traveler taken at the automated gate. could be.
  • the device or system described in the above-described embodiment can also be configured as in the following fourth and fifth embodiments.
  • FIG. 19 is a functional block diagram of the information processing device 6 according to the fourth embodiment.
  • the information processing device 6 includes an identification information acquisition unit 601, an entry date acquisition unit 602, and a determination unit 603.
  • the identification information acquisition unit 601 acquires the identification information of the person who uses the tax exemption facility.
  • the entry date acquisition unit 602 acquires the entry date of a person based on the identification information.
  • the determination unit 603 determines whether or not the person is subject to tax exemption based on the date of entry.
  • the information processing device 6 that can simplify the procedure in the tax exemption facility is provided.
  • FIG. 20 is a functional block diagram of the information processing device 7 according to the fifth embodiment.
  • the information processing device 7 includes an identification information acquisition unit 701, a purchase information acquisition unit 702, and an instruction information generation unit 703.
  • the identification information acquisition unit 701 acquires the identification information of the person before leaving Japan.
  • the purchase information acquisition unit 702 acquires the purchase information of the duty-free goods purchased by the person based on the identification information.
  • the instruction information generation unit 703 determines whether or not the tax exemption procedure is necessary based on the purchase information, and if the procedure is necessary, generates information for instructing the person to perform the procedure. do.
  • an information processing device 7 capable of appropriately performing tax exemption procedures for a person who has purchased a tax exemption object is provided.
  • the embodiment is described on the premise of the tax exemption system in Japan, but the present invention is not limited to this, and the present invention can be used for tax exemption procedures in any country other than Japan. ..
  • a system may be applied in which tax is levied once when purchasing tax-exempt goods, and the tax is refunded when the prescribed procedures are performed at the tax exemption procedure area such as the refund counter provided at the airport. Even in such a case, the same processing can be realized by replacing the customs 63 of the second embodiment with the tax exemption procedure place.
  • this system by providing the signage system 51, it is possible to avoid the disadvantage that the traveler forgets the tax exemption procedure and cannot receive the tax refund, and the convenience is improved.
  • the purchased goods are collected at the time of purchase of the tax exempted goods, and the purchased goods are returned when the prescribed procedures are performed at the tax exemption procedure area such as the duty free goods delivery counter provided at the airport etc. There is. Even in such a case, the same processing can be realized by replacing the customs 63 of the second embodiment with the tax exemption procedure place.
  • the signage system 51 by providing the signage system 51, it is possible to avoid the disadvantage that the traveler forgets the tax exemption procedure and cannot receive the return of the purchased goods, and the convenience is improved.
  • the layout of the airport shown in Fig. 12 is based on the security inspection and immigration inspection system in Japan, and may differ from this in countries other than Japan.
  • the order of the security checkpoint 62 and the departure checkpoint 64 may be reversed, or the departure checkpoint 64 may not be available.
  • the position of the customs office 63 may be different from that in FIG.
  • the signage system 51 can be appropriately arranged as long as it can be seen by travelers before departure.
  • the signage system 51 may be arranged between the security checkpoint 62 and the departure checkpoint 64 even when the order of the security checkpoint 62 and the departure checkpoint 64 is reversed. If there is no immigration checkpoint 64, the signage system 51 may be placed in front of the security checkpoint 62.
  • Data such as immigrant data and purchase information stored in the storage unit 117 of the tax exemption processing server 1 becomes unnecessary after the period during which the tax exemption procedure is possible has passed. Therefore, these data may be deleted from the storage unit 117 when the tourist is no longer treated as a tax exemption person after 6 months or more from the date of entry. As a result, the storage capacity of the storage unit 117 can be saved.
  • the above period may be 90 days instead of 6 months. This is because if the status of residence exceeds 90 days, the status of residence is not a short-term stay and there is a high possibility that the tax exemption system cannot be used. As a result, the storage capacity of the storage unit 117 can be further saved.
  • these data may be deleted when the traveler leaves the country. This is because there is no possibility that the treatment according to the above-described embodiment will be performed after departure. In this case as well, the storage capacity of the storage unit 117 can be saved.
  • the purchase information includes the name of the purchased item in order to determine the classification of the item subject to tax exemption.
  • the name of the purchased item may be used for other processing.
  • the carry-on of the goods may be prohibited or restricted by laws and regulations at the destination where the traveler goes after leaving the country.
  • display information for warning that the traveler possesses such an article is generated, and display information is generated in step S207.
  • this warning may be displayed in step S307. This prevents travelers from bringing prohibited or restricted items to their destination.
  • the signage system 51 may be arranged at a seaport or a facility for immigration and the like provided at the border.
  • the name of the traveler and the text for instructing the traveler to perform the tax exemption procedure are illustrated, but information other than these may be further displayed.
  • information purchased goods name, code
  • An example of a specific message could be something like "Mr. A, please go to the customs office on the left and go through the tax exemption procedure for the camera.”
  • the information required for this display can be obtained by referring to the purchase information (eg, FIG. 14) obtained in step S204.
  • FIG. 21 is a diagram showing a display example in the signage system 51 according to the modified embodiment. Since the configuration of the signage system 51 is the same as that of the second embodiment, the description thereof will be omitted. As shown in FIG. 21, the display device 507 displays a message instructing the tax exemption procedure, "Mr. A, please go to the customs office on the left side and carry out the tax exemption procedure for the camera.” Has been done. By looking at this display, travelers can recognize that tax exemption procedures are required and that the goods that require tax exemption procedures are cameras.
  • FIG. 22 is a diagram showing a display example on the departure examination terminal 52 according to the modified embodiment. Since the configuration of the departure examination terminal 52 is the same as that of the third embodiment, the description thereof will be omitted.
  • the immigration inspector says, "Mr. A does not carry out the tax exemption procedure for the camera. Please go to the customs office and instruct the tax exemption procedure for the camera.” Message is displayed. The immigration officer will read this message and instruct the traveler to go to customs to file a tax exemption for the camera. As a result, in addition to requiring tax exemption procedures, it is possible to notify the traveler that the goods requiring tax exemption procedures are cameras.
  • FIG. 23 is a diagram showing a display example on the display terminal 53 of the entry / exit gate according to the modified embodiment.
  • the immigration gate is provided with a display terminal 53 for displaying a message to a traveler.
  • the display surface of the display device 507 and the image pickup device 508 are arranged on the display terminal 53 of the entry / exit gate. Since the configurations of the display device 507 and the image pickup device 508 are substantially the same as those arranged in the signage system 51, the description thereof will be omitted.
  • a message instructing the tax exemption procedure "Mr. A, please go to the customs office behind and carry out the tax exemption procedure for the camera" is displayed. By looking at this display, travelers can recognize that tax exemption procedures are required and that the goods that require tax exemption procedures are cameras.
  • a processing method in which a program for operating the configuration of the embodiment is recorded in a storage medium so as to realize the functions of the above-described embodiment, the program recorded in the storage medium is read out as a code, and the program is executed in a computer is also described in each embodiment. Included in the category. That is, a computer-readable storage medium is also included in the scope of each embodiment. Moreover, not only the storage medium in which the above-mentioned program is recorded but also the program itself is included in each embodiment. Further, one or more components included in the above-described embodiment are circuits such as an ASIC (Application Specific Integrated Circuit) and an FPGA (Field Programmable Gate Array) configured to realize the functions of the components. There may be.
  • ASIC Application Specific Integrated Circuit
  • FPGA Field Programmable Gate Array
  • the storage medium for example, a floppy (registered trademark) disk, a hard disk, an optical disk, a magneto-optical disk, a CD (Compact Disk) -ROM, a magnetic tape, a non-volatile memory card, or a ROM can be used.
  • the program recorded on the storage medium is not limited to the one that executes the processing by itself, but the one that operates on the OS (Operating System) and executes the processing in cooperation with the functions of other software and the expansion board. Is also included in the category of each embodiment.
  • SaaS Software as a Service
  • Appendix 2 The identification information is biometric information of the person.
  • the information processing device according to Appendix 1.
  • the identification information is a face image of the person or a feature amount extracted from the face image.
  • the information processing device according to Appendix 1 or 2.
  • the instruction information generation unit generates display information for displaying an instruction to the person on a display device provided at the airport.
  • the information processing device according to any one of Supplementary note 1 to 3.
  • the instruction information generation unit generates display information for displaying instructions to the person on a display device arranged in an area before passing at least one of the immigration checkpoint and the security checkpoint.
  • the information processing device according to any one of Supplementary note 1 to 4.
  • the display device is located in the area between the immigration checkpoint and the security checkpoint.
  • the information processing device according to Appendix 5.
  • the instruction information generation unit generates display information for displaying on a display device used by a staff member of a facility used by the person for departure to indicate that the person needs to perform the procedure.
  • the information processing device according to any one of Supplementary note 1 to 3.
  • the instruction information generation unit generates display information for displaying on the display device used by the departure inspector that the person needs to perform the procedure.
  • the information processing device according to Appendix 1, 2, 3 or 6.
  • the purchase information acquisition unit acquires the purchase information from a storage unit that stores the identification information in association with the purchase information.
  • the information processing device according to any one of Appendix 1 to 8.
  • the instruction information generation unit Based on the purchase information, the instruction information generation unit further generates display information for notifying the person of information that can identify an article that requires tax exemption procedures.
  • the information processing device according to any one of Supplementary note 1 to 9.
  • a tax exemption processing system that supports the purchase of tax exemption goods by the person by determining whether or not the person using the tax exemption facility is subject to tax exemption, and stores the purchase information of the tax exemption goods purchased by the person.
  • the information processing apparatus according to any one of Supplementary notes 1 to 10 and the information processing apparatus.
  • Information processing system equipped with.
  • Duty-free processing server 2 Duty-free shop system 3
  • Immigration control server 4 Payment server 5 Airport system 6, 7 Information processing equipment 51
  • Signage system 52 Departure inspection terminal 53
  • Display terminal 61 Check-in counter 62
  • Security checkpoint 63 Customs 64 Departure checkpoint 101 , 501 CPU 102, 502 RAM 103, 503 ROM 104, 504 HDD 105, 505 Communication I / F 106, 506 Input device 107
  • Output device 111 512, 601, 701 Identification information acquisition unit 112, 513 Verification unit 113, 514, 702 Purchase information acquisition unit 114, 602 Immigration date acquisition unit 115, 603 Judgment unit 116 Payment request unit 117 517 Storage unit 201 Tax-exempt store server 202 POS terminal 203, 508 Imaging device 507 Display device 511 Technology acquisition unit 515, 703 Instruction information generation unit 516 Display device control unit NW network

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  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
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Abstract

L'invention concerne un dispositif de traitement d'informations comprenant : une unité d'acquisition d'informations d'identification qui acquiert des informations d'identification d'une personne avant le départ ; une unité d'acquisition d'informations d'achat qui acquiert des informations d'achat d'un produit libre d'impôt acheté par la personne sur la base des informations d'identification ; et une unité de génération d'informations d'instruction qui détermine si une procédure d'exonération d'impôt est requise sur la base des informations d'achat, et qui, lorsque la procédure est requise, génère des informations pour ordonner à la personne de réaliser la procédure.
PCT/JP2020/014254 2020-03-27 2020-03-27 Dispositif de traitement d'informations, procédé de traitement d'informations, et support de stockage WO2021192286A1 (fr)

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PCT/JP2020/014254 WO2021192286A1 (fr) 2020-03-27 2020-03-27 Dispositif de traitement d'informations, procédé de traitement d'informations, et support de stockage
JP2022510385A JP7468622B2 (ja) 2020-03-27 2020-03-27 情報処理装置、情報処理方法及び記憶媒体

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2016218886A (ja) * 2015-05-25 2016-12-22 智彦 遠藤 両替装置及びそれを備える税金還付システム
WO2017033291A1 (fr) * 2015-08-25 2017-03-02 株式会社日立製作所 Système d'assistance au règlement à destination des voyageurs et procédé d'assistance au règlement à destination des voyageurs
JP2017058745A (ja) * 2015-09-14 2017-03-23 東芝テック株式会社 免税処理システム、管理サーバ及び精算装置

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2016218886A (ja) * 2015-05-25 2016-12-22 智彦 遠藤 両替装置及びそれを備える税金還付システム
WO2017033291A1 (fr) * 2015-08-25 2017-03-02 株式会社日立製作所 Système d'assistance au règlement à destination des voyageurs et procédé d'assistance au règlement à destination des voyageurs
JP2017058745A (ja) * 2015-09-14 2017-03-23 東芝テック株式会社 免税処理システム、管理サーバ及び精算装置

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