WO2021103836A1 - 一种登机口服务人员排班规划和派遣系统 - Google Patents

一种登机口服务人员排班规划和派遣系统 Download PDF

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WO2021103836A1
WO2021103836A1 PCT/CN2020/121479 CN2020121479W WO2021103836A1 WO 2021103836 A1 WO2021103836 A1 WO 2021103836A1 CN 2020121479 W CN2020121479 W CN 2020121479W WO 2021103836 A1 WO2021103836 A1 WO 2021103836A1
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task
dispatch
flight
scheduling
tasks
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PCT/CN2020/121479
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French (fr)
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俞煜
王苏维
陈佶
孙国泉
何学东
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杭州派迩信息技术有限公司
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Priority to US17/177,531 priority Critical patent/US20210192426A1/en
Publication of WO2021103836A1 publication Critical patent/WO2021103836A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063116—Schedule adjustment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/08—Auctions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry

Definitions

  • the invention relates to the field of airport ground command and dispatch, in particular to a system for scheduling and dispatching boarding gate service personnel.
  • the patent name is: "Flight ground support service command and dispatch system" (application number: 201110037968.8, application publication date: 2011.06.15).
  • the patent discloses a flight ground support service command and dispatch system that uses broadband wireless communication networks to provide ground services.
  • the wireless handheld data terminal equipment used by personnel and the wireless vehicle-mounted data terminal equipment installed on special vehicles can realize real-time two-way communication with the dispatch center for data, voice, video, positioning and other information, so that the dispatch center can comprehensively monitor all flights Guarantee service process and service resource location, release production information and dispatch various resources in real time.
  • the invention can realize the pre-planning, fine scheduling, whole-process monitoring and quantitative management of flight ground support services, and achieve the goal of improving flight operation efficiency, personnel work efficiency and special vehicle utilization rate.
  • the above-mentioned patent does not involve the specific process of real-time dispatch of personnel.
  • the real-time scheduling and use of airport personnel resources is not perfect, which affects the punctuality of flights, and cannot guarantee the efficiency of human resources, the intelligence of ground support services, and the allocation of resources. Optimization does not provide effective help.
  • the present invention provides a boarding gate service personnel scheduling and dispatch system, which can dispatch passenger service personnel in real time, make more refined planning for airport passenger service scheduling, and make full use of human resources. , Improve the efficiency of resource use.
  • a system for scheduling and dispatching boarding gate service personnel includes:
  • Flight management module used to adjust boarding gate tasks, filter flight lists, and provide notifications and alarms for updates of key flight information
  • Resource planning module used for the prediction and planning of boarding gate tasks and human resource requirements, screening and optimizing shift plans;
  • Scheduling management module Based on task volume requirements and other regulatory constraints, resources are automatically scheduled through optimization algorithms, which improves the fairness and rationality of scheduling, and reduces the labor intensity and error rate of scheduling personnel;
  • Real-time dispatch module Based on flight dynamic data changes and preset guarantee service standards, real-time adjustment of the boarding gate flight guarantee tasks, and real-time task dispatch and compliance checks on available resources through optimized algorithms;
  • Statistical analysis module used to meet the daily report customization, statistical data query and analysis requirements of the airline's ground service;
  • Task bidding module It is used to meet the requirements of cross-position "task grab orders" for employees who meet the job qualification requirements, and fully mobilize the enthusiasm of employees.
  • the dispatch system obtains the full amount of flight data issued by the airline on the same day through the docking with the airline's ground service data sharing platform, and obtains the incremental data of flight changes at a frequency of once per minute. Judging and automatically adjusting related boarding gate tasks; the dispatch system provides a flight search and positioning tool that uses a combination of multiple conditions to quickly and conveniently screen the flight list.
  • the key information of the flight includes the scheduled take-off and landing time, the expected take-off and landing time, the actual take-off and landing time, the type of aircraft, the flight gate information, the flight stand information, the international and domestic nature of the flight, the origin of the flight, the destination of the flight, and the failure of the flight.
  • the steps for the resource planning module to realize the functions are: reasonably predict and plan the boarding gate tasks and human resource demand within a certain period according to flight plans, guarantee standards, and historical operation data; and forecast and plan according to the demand forecast curve and schedule
  • the rules and the number of employees form a variety of shift scheduling models, and the shift system is compared and analyzed through simulation, and the shift plan is screened and optimized as the basis for shift scheduling.
  • the functions of the shift management module include the generation and release of a shift table, and the adjustment and update of the shift table.
  • the realization method of the generation and release of the schedule is: by invoking optimization algorithms based on heuristics and mathematical planning for KPI item optimization goals, such as coverage and working hours, to generate different schedules; Cross-comparison of multiple shift systems, the shift staff selects the best shift plan to make a layout table and publish it; the realization method of the shift table adjustment and update is: the shift table is regenerated by manual operation , Add or delete, and release after adjustment of personnel rotation.
  • the functions of the real-time dispatch template include real-time dispatch and node monitoring and alarms.
  • the real-time dispatch includes a system intelligent dispatch mode and a manual adjustment dispatch mode.
  • the dispatch system is based on a meta-heuristic optimization algorithm, which provides Tasks are assigned, or when the assigned tasks have been completed, the dispatch system will re-allocate the tasks when the flight plan changes and employees temporarily ask for leave. The assigned task is dragged and dropped to any staff at the boarding gate.
  • the dispatch system needs to prompt a list of available personnel; the specific implementation of the node monitoring and alarm is: for different types of Task, the dispatch system sets an automatic task release mechanism relative to its reference time point, and sets task allocation time, task confirmation time, and task start time thresholds. Notifications and alarms are generated over time. Or task changes and conflicts caused by personnel changes, the dispatch system will give clear notification and warning information.
  • the real-time dispatch module further includes the functions of task lock and task time interval setting.
  • the specific content of the task lock is: the task dispatch system that has been locked on the staff is not automatically adjusted, and if the staff is dispatched manually Unlock first when adjusting;
  • the specific content of the task time interval setting is: the dispatch system will allocate tasks according to the early arrival time and the distance between the two task locations to ensure the connection between the two tasks Time is enough for the staff to arrive at the next task point.
  • the function of the statistical analysis module includes the production of reports and the display of KPI dashboards; the reports are produced by the dispatch system providing visual report creation tools, and the contents of the reports involve task-type KPIs and resource-types KPI.
  • the function of the task bidding module is implemented as follows: dispatchers select cross-posts in the dispatch system to issue boarding gate tasks that comply with the rules of the passenger service center pass plan, and the dispatch system is based on the optimization algorithm result
  • the task is automatically sent to the handheld mobile app of the cross-position employee that meets the requirements, and the employee can "bid” for this type of task, and execute the bidding task after success.
  • the beneficial effects of the present invention are: compared with the traditional airport personnel dispatching system, the present invention has higher flight punctuality rate and better utilization efficiency of human resources; statistics on the detailed task status of each employee meet the requirements of labor productivity , The need for information transparency such as the fairness of staff on duty, and the intensity of staff work; through the flow of resources across positions, the efficiency of human resource use can be further improved, the enthusiasm of employees can be cultivated, and multi-skilled, general-purpose ground service personnel can be cultivated.
  • Fig. 1 is a flow chart of boarding gate business in an embodiment of the present invention.
  • FIG. 2 is a block diagram of the module composition of the dispatch system in the present invention.
  • Figure 3 is a data flow of boarding gate services in an embodiment of the present invention.
  • the dispatch system for boarding gate business provided by the embodiment of the present invention is shown in FIG. 1, and its business process is as follows:
  • the dispatch plan for the day is generated
  • the present invention provides a boarding gate service staff scheduling and dispatching system, as shown in Figure 2 and Figure 3, including flight management module, resource planning module, scheduling management module, and real-time dispatch module , Statistical analysis module, task bidding module.
  • the flight management module has the function of flight management, which is used to adjust boarding gate tasks, filter the flight list, and provide notifications and alarms for the update of key flight information.
  • the full amount of flight data can be obtained through the interface at the time set by the user.
  • incremental changes in flight information can also update the flight data in the system through the interface.
  • the system will automatically adjust the flight-related task information according to the boarding gate task rules.
  • the system will start the rules engine to check whether the updated task plan is compliant, such as The non-compliant system will automatically alert and adjust.
  • the dispatch system can perform combined query on flight time, departure and arrival airport, airline, gate area, aircraft type, port type, flight status, international and domestic information.
  • the dispatch system can also alert and notify flight cancellations, delays, flight gate changes, and machine seat changes through the alert page and alert notification bar.
  • the system has an alarm and notification elimination mechanism. Users can locate and process the alarm information through the system, and the alarm will be automatically eliminated when the abnormal information is processed. At the same time, users can "know" the notification, add notes about the notification and eliminate the notification.
  • the resource planning module is used for the prediction and planning of boarding gate tasks and human resource requirements, screening and optimizing shift plans.
  • the dispatch system provides a flight plan simulation function, which can automatically generate, information completion, and probability analysis of flight data in a certain period in the future based on historical flight data, providing strong data support for resource planning. Based on the flight data in a certain period, the simulation operation is carried out, the boarding gate task is generated according to the guarantee standard, and the task dispatch calculation is carried out according to the dispatch rule. Based on the simulation results, the system will analyze and calculate the number of employees in the cycle, the labor demand curve at each moment, and the available resource curve. Through comparative analysis of the curves, the system will warn of possible labor gaps or periods of surplus personnel.
  • the planning calculation results of the system are stored separately according to the scene. Each scene data includes the flight data used in the scene calculation, guarantee rules, scheduling and dispatch rules, result data, etc. The user can set different rules through the scene KPI comparison function provided by the system. Analyze and research the determined calculation results as the basis for future scheduling planning.
  • the shift management module is used to realize automatic shift scheduling and management of employees, with functions such as shift rule management, shift schedule generation and release, shift schedule adjustment and update, and static data maintenance.
  • scheduling rules management is as follows:
  • the dispatch system saves and maintains complete rules about the scheduling configuration, which can realize flexible and diverse scheduling rule settings.
  • the system can flexibly set the restriction conditions through the parameter configuration, which is used as the restriction condition of the optimization model during the scheduling operation. Participate in the scheduling calculation to ensure the compliance of the scheduling results.
  • the dispatch system calls optimization algorithms based on heuristics and mathematical programming to generate different shift systems.
  • factors such as task coverage and working hours fairness are added to the model as optimization items.
  • the weight parameters are set to realize the realization of different scheduling optimization goals in the scheduling results.
  • the scheduling results saved in the dispatch system allow users to modify, cancel assignment, and reassign manual operations. By modifying the list of employees who go to work every day in the system calendar, temporary shifts, vacation management, temporary leave, etc. can be realized among employees management. As mentioned earlier, all the modified and updated scheduling results can be output into the text format required by the user or pushed through the mobile APP.
  • the employee list function in the dispatch system can realize the user's modification and maintenance of the basic employee data, and at the same time can delete or add employees and maintain the default shift information of the employees.
  • users can use the "tag" tool provided by the system to perform more detailed classification management of employees to achieve different human resource management business requirements.
  • the real-time dispatch module is used for staff real-time dispatch and task processing, including dispatch rule management, real-time dispatch, task release, node monitoring and alarm, and task query.
  • dispatching rule management is as follows:
  • the dispatch system has a function module for the configuration of boarding gate task guarantee rules. Users can configure and maintain the guarantee rules in different dimensions and granularities through this module. The system automatically performs the boarding gate task for each flight according to the guarantee rules entered by the user. Carry out generation, modification and change, etc. The tasks generated by the system will be automatically marked according to the rules set by the user. At the same time, users can also add temporary manual tasks manually through the system, and dispatch them to employees automatically or manually through the system.
  • business rules such as task priority, qualification requirements, and connection between tasks are used as optimization constraints to participate in the calculation to meet the requirements of the dispatch business.
  • real-time dispatch is divided into two real-time dispatch modes: system intelligent dispatch and manual adjustment dispatch.
  • the dispatch system is based on a meta-heuristic optimization algorithm to allocate tasks within a given specific time period. It is also possible to redistribute tasks that have been assigned when the flight plan changes, employees temporarily ask for leave, etc.; manual adjustment of the dispatch mode means that dispatchers can drag and drop unallocated tasks to any on-the-job Gate staff. When manually processing unassigned tasks, the dispatch system needs to prompt a list of available personnel.
  • the real-time dispatch module in the dispatch system can automatically and efficiently dispatch workers within a period of time.
  • users can set the time period for real-time dispatch and select employees to participate in the dispatch.
  • the system will automatically optimize according to the user’s settings. Calculate the dispatch result.
  • the task connection in the current plan may be abnormal, and the system will automatically run the real-time dispatch calculation to resolve the abnormal task conflict by adjusting the dispatch plan.
  • Task lock The task dispatch system that has been locked on the staff is not automatically adjusted, and the dispatcher needs to be unlocked before manual adjustment.
  • Distance between two tasks When assigning tasks, take into account the time of arrival in advance and the distance between the two task locations. The connection time between the two tasks of each worker must be able to ensure that they have enough time to reach the next task point.
  • the user can lock the task on the Gantt operation page of the dispatch system. After the task is locked, the lock icon will appear on the task Gantt to facilitate user identification. All locked tasks will not participate in the adjustment during automatic dispatch or manual adjustment. The user can unlock the personnel assignment of the task by canceling the lock operation.
  • the system ’s inter-task interval time rule takes into account the walking time between tasks and the early arrival time to ensure that there is a sufficient time interval between two consecutive tasks on the same employee during the automatic dispatch calculation.
  • the system will also check the corresponding rules after each operation.
  • On the Gantt operation page of the dispatch system we have added a visual display of the walking time between tasks before each task. Users can intuitively see the relationship between the walking time and the interval between tasks. At the same time, the walking time will be dynamically updated in real time with the user's manual operation.
  • the dispatch system has a complete dispatch fairness consideration system.
  • factors such as task duration, number of tasks, performance, walking distance, and number of special tasks are all added to the calculation as fairness items. Users can adjust the weight parameters. Configure the importance of these fairness factors.
  • the task dispatch result is displayed in the dispatch system through Gantt and list.
  • the user can export the result in the format required by the user on the list page for manual release outside the system.
  • the data results of the system can also be released to employees on the mobile terminal.
  • the dispatch system has a configurable dispatch result release mechanism. Users can set the advance release time of different types of tasks. At the same time, the system will monitor the feedback information of the posted tasks. For tasks that are about to start but have not received feedback confirmation, the system will Automatic alarm reminds dispatchers to pay attention and manual intervention.
  • the communication relationship between the mobile APP and the dispatch system is: the system can be integrated with the data interface provided by the airline's mobile APP to obtain the staff information and geographic location information sent by the mobile APP in real time to automatically determine the presence of employees; the system can be Push flight mission information to the mobile APP, and obtain timely feedback from employees on the confirmation, start and end of the mission on the mobile terminal.
  • the dispatch system data interface publishes the following information: the dispatched task information and real-time alarm information of the employee. At the same time, the interface receives real-time information from the mobile terminal: feedback confirmation information after the employee accepts the task, employee positioning information, and real-time task status tracking information. The system will update and save the task data in the system according to the received task information.
  • the dispatch system has a wealth of task query and view methods to meet the needs of different business operations.
  • the user can query the boarding gate task list associated with each flight, and the user can visually locate a task on the Gantt page through the "location button".
  • the user can query and view the task assignment of each employee through the employee list page.
  • Users can query and locate tasks by entering key information through the query bar on the Gantt operation page, and can query the task assignments of other employees who perform a flight task through a task association.
  • the dispatch system also provides a top view of the electronic map of the airport and the location of each gate, and can capture and display the real-time task details of the gate and the location of the staff. The historical time point of each gate task and personnel information can be traced back.
  • the dispatch system also provides a static data maintenance page, which contains the following items: airline information, aircraft model number information, boarding gate information, parking bay information, task generation rule information, task push rule information, and task performance weight information.
  • the statistical analysis module is used to meet the daily report customization, statistical data query and analysis requirements of the airline's ground service.
  • the dispatch system provides a visual report creation tool that allows users to customize reports with simple data models.
  • the reports include task KPIs and resource KPIs.
  • system statistics the data of the following dimensions:
  • the dispatch system provides a dashboard for displaying KPI items, displaying the following content:
  • Real-time flight volume classification display real-time delayed flight analysis, real-time task number, real-time number of employees on duty, real-time task duration, real-time scheduling duration, real-time labor rate, real-time task coverage. It can also provide general information about the overall status of the current flight operations and task assignments of the boarding gate dispatchers. Reports and KPI dashboards can be exported for archiving and analysis.
  • the task bidding module is used to meet the requirements of cross-position "task grab orders" for employees with job qualification requirements, and fully mobilize the enthusiasm of employees.
  • the business connection between different business modules can be realized, and the task bidding business logic can be realized through the secondary development and packaging of the existing system functions.
  • the information entry system for non-boarding gate employees conducts unified management; based on the task dispatch results of the original business department of non-boarding gate employees, the time window that can be used to perform gate tasks can be calculated; maintain non-boarding gate employees Restrictions on qualifications for boarding gate tasks can be implemented.
  • the user tags the tasks used for task grabbing with "bid";
  • the system automatically screens employees for tasks with bidding tags, and releases information through the mobile terminal.
  • the employee "grabs the order” through the mobile terminal and transmits the information to the system. After the system confirms the success, the "grabs the order" assignment of the task is completed;
  • the successfully assigned "order grabbing" task will be monitored, tracked, alarmed, and real-time dispatched adjustment in the system in the normal way. After the task is completed, the employee performance information will be automatically saved.
  • the dispatch system also supports multi-level user login management with different permissions.
  • the user level includes at least four levels: administrator, super user, scheduling user, and employee user.
  • the administrator has full authority
  • the super user has the authority to manage basic information and rules
  • the scheduling user can use the daily production scheduling function
  • the employee user only has the authority to query and receive tasks.

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Abstract

一种登机口服务人员排班规划和派遣系统，包括：航班管理模块、资源规划模块、排班管理模块、实时派遣模块、统计分析模块、任务竞标模块，所述派遣系统的业务流程如下：结合保障标准（业务规则）与历史数据经验，导入航班信息；生成航班保障任务；对整体的任务量进行预测并合理制定排班计划；生成当日的派遣计划；对航班计划进行异常监控；根据异常监控的实际反馈来对派遣计划做相应调整；发布派遣结果；统计分析数据以作为历史数据经验。所述系统航班准点率更高、人力资源的使用效率更好；满足对劳动生产效率、员工执勤公平性、员工工作强度等信息透明化的需求；通过跨岗位资源的流动，可进一步提高人力资源使用效率，提高员工积极性。

Description

一种登机口服务人员排班规划和派遣系统 技术领域
本发明涉及机场地面指挥调度领域，具体涉及一种登机口服务人员排班规划和派遣系统。
背景技术
航班量、旅客量的大幅增长以及航班准点率的不确定性为航司地面服务带来了前所未有的发展机遇和挑战，如何有效保证机场地面保障的相关部门和作业人员的智能化指挥调度是一个必须研究和重视的问题。
专利名称为：“航班地面保障服务指挥调度系统”(申请号：201110037968.8，申请公布日：2011.06.15)的专利中公开了一种航班地面保障服务指挥调度系统，借助宽带无线通信网络，地面服务人员使用的无线手持数据终端设备，特殊车辆上安装的无线车载数据终端设备，可以实现与调度中心之间数据、语音、视频、定位等信息的实时双向通信，从而调度中心可以全面地监控所有航班保障服务进程和服务资源位置，实时发布生产信息和调度各种资源。该发明能够实现航班地面保障服务的预先计划、精细调度、全程监控和量化管理，达到提高航班运行效率，人员工作效率以及特殊车辆使用率的目标。
上述专利中并没有涉及到人员实时派遣的具体过程，对于机场人员资源的实时调度使用并不完善，影响到航班准点率，无法保证人力资源的使用效率、对地面保障业务的智能化、资源配置优化来说提供不了有效的帮助。
发明内容
为了解决上述问题，本发明提供了一种登机口服务人员排班规划和派遣系统，能够对旅客服务人员进行实时派工，对机场旅客服务调度进行更精细化的规划，充分利用了人力资源，提高了资源的使用效率。
本发明的技术方案如下所示：一种登机口服务人员排班规划和派遣系统，包括：
航班管理模块：用于调整登机口任务，筛选航班列表，用于航班关键信息的更新提供通知和告警；
资源规划模块：用于登机口任务及人力资源需求的预测与规划，筛选并优化轮班方案；
排班管理模块：基于任务量需求和其他法规限制条件，通过优化算法对资源进行自动排班，提高排班公平性合理性，降低排班人员劳动强度和差错率；
实时派遣模块：基于航班动态数据变化和预设的保障服务标准，实时调整登机口航班保障任务，并通过优化算法对可用资源进行实时任务派遣以及合规性检查；
统计分析模块：用于满足航司地服日常的报表定制、统计数据查询和分析的要求；
任务竞标模块：用于满足岗位资质要求的员工跨岗位“任务抢单”的要求，充分调动员工积极性。
优选的，所述派遣系统通过与航司地服数据共享平台的对接，获取当日航司发布的航班全量数据，并以每分钟一次的频率获取航班变动的增量数据，以航班关键信息变动的判断自动调整相关登机口任务；所述派遣系统提供多 种条件组合使用的航班搜索定位工具，快速便捷的筛查航班列表。航班关键信息包括航班计划起降时间，预计起降时间，实际起降时间，飞行器种类，航班登机口信息，航班停机位信息，航班国际国内性质，航班始发地，航班目的地，航班故障信息，航班重点保障信息；航班搜索定位工具，对机型，航空公司代码，出发机场，到达机场，停机位，登机口，进出港，国际国内分组，航班状态等进行关键字搜索。
优选的，所述资源规划模块实现功能的步骤为：依据航班计划、保障标准、历史运行数据合理进行一定周期内的登机口任务及人力资源需求的预测与规划；依据需求预测曲线、排班规则、员工人数形成多种排班轮班模型，通过仿真模拟进行班制对比分析，筛选并优化轮班方案作为排班依据。
优选的，所述排班管理模块的功能包括排班表生成及发布和排班表调整及更新。
优选的，所述排班表生成及发布的实现方法为：通过针对KPI项的优化目标，如覆盖率、工时，调用基于启发式和数学规划的优化算法，生成不同的排班班制；通过多个班制的交叉对比，排班人员选择最佳排班计划制成排布表并进行发布；所述排班表调整及更新的实现方法为：所述排班表通过人工操作进行重新生成、新增或删除、人员轮换的调整后发布。
优选的，所述实时派遣模板的功能包括实时派工和节点监控和告警。
优选的，所述实时派工包括系统智能派工模式和人工调整派工模式，在所述系统智能派工模式下，所述派遣系统基于元启发式优化算法，对于给定特定时间段内的任务进行分配，或在已经完成分配的任务的情况下，当航班计划变化、员工临时请假时，派遣系统会对任务进行重新分配，在所述人工调整派工模式下，派工员可以将未分配的任务拖拽给任何一个在岗的登机口 工作人员，人工处理未分配任务时，派遣系统需提示可供选择的人员列表；所述节点监控和告警的具体实现方式为：对于不同类型的任务，所述派遣系统设置相对于其参考时间点的任务自动发布机制，并设置任务分配时间、任务确认时间和任务开始时间阈值，超时产生通知和告警，对于由于航班、登机口、停机位或人员变化导致的任务变化和冲突，所述派遣系统将给出明确的通知和告警信息。
优选的，所述实时派遣模块还包括任务锁定和任务时间间隔设置的功能，所述任务锁定的具体内容为：对已锁定在工作人员身上的任务派遣系统不自动调整，若派工员进行手动调整时需先解锁；所述任务时间间隔设置的具体内容为：所述派遣系统会根据提前到岗时间和两个任务地点之间的距离来进行任务的分配，确保两个任务之间的衔接时间足够工作人员到达下一个任务点。
优选的，所述统计分析模块的功能包括报表的制作和KPI仪表板的展示；所述报表通过所述派遣系统提供可视化的报表制作工具来制作，所述报表的内容涉及任务类KPI和资源类KPI。
更优选的，所述任务竞标模块实现功能的步骤为：派工员在所述派遣系统中选择跨岗位发布符合旅客服务中心通岗方案规则的登机口任务，所述派遣系统根据优化算法结果自动将任务发送到符合要求的跨岗位员工手持移动端APP上，员工可对该类任务进行“竞标”，成功后即执行该竞标任务。
本发明的有益效果为：本发明相较于传统的机场人员调度系统来说，航班准点率更高、人力资源的使用效率更好；对每个员工的详细任务情况统计，满足对劳动生产效率、员工执勤公平性、员工工作强度等信息透明化的需求；通过跨岗位资源的流动，可进一步提高人力资源使用效率，提高员工积极性， 培养多技能，通用型的地服人员。
附图说明
图1为本发明实施例中的登机口业务流程图。
图2为本发明中派遣系统的模块组成框图。
图3为本发明实施例中的登机口业务数据流。
具体实施方式
下面结合附图和具体实施方式对本发明作进一步的详细描述。但不应将此理解为本发明上述主题的范围仅限于以下的实施例，凡基于本发明内容所实现的技术均属于本发明的范围。
本发明实施例提供的用于登机口业务的派遣系统，如图1所示,其业务流程如下：
结合保障标准(业务规则)与历史数据经验，导入航班信息；
生成航班保障任务；
对整体的任务量进行预测并合理制定排班计划；
生成当日的派遣计划；
对航班计划进行异常监控；
根据异常监控的实际反馈来对派遣计划做相应调整；
发布派遣结果；
统计分析数据以作为历史数据经验；
为实现上述业务流程，本发明提供了一种登机口服务人员排班规划和派遣系统，如图2、图3所示，包括航班管理模块、资源规划模块、排班管理 模块、实时派遣模块、统计分析模块、任务竞标模块。
航班管理模块具有航班管理的功能用于调整登机口任务，筛选航班列表，用于航班关键信息的更新提供通知和告警。
通过派遣系统的航班数据接口，在用户设定的时间定时通过接口获取航班全量数据，同时航班信息的增量变动也可以通过接口更新系统内航班数据。当航班信息发生变化时，系统将根据登机口任务规则自动调整与航班相关的任务信息，同时，如果任务已经分配给员工，系统将启动规则引擎检查信息更新后的任务计划是否合规，如不合规系统将自动告警和调整。
派遣系统基于航班信息的复杂查询和排序功能，对航班时间、出发到达机场、航空公司、登机口区域、机型、进出港类型、航班状态、国际国内等信息进行组合查询。
派遣系统还能够通过告警页面和告警通知栏对航班取消、延误、航班登机口变更、机位变更进行告警和通知。同时，系统具有告警和通知消除机制，用户可以通过系统对告警信息定位处理，当异常信息处理完成后告警自动消除。同时用户可以对通知进行“知晓”操作，添加对知晓通知的备注并消除通知。
资源规划模块用于登机口任务及人力资源需求的预测与规划，筛选并优化轮班方案。
派遣系统提供航班计划模拟功能，能够自动根据历史航班数据对未来一定周期内的航班数据进行自动生成、信息补全、概率分析等，为资源规划提供强有力的数据支持。基于一定周期内的航班数据进行仿真模拟运行，根据保障标准生成登机口任务和根据派遣规则进行任务派遣运算。基于模拟运行结果系统将分析推算出周期内的员工人数需求、每个时刻的用工需求曲线和 可用资源曲线，通过对曲线的对比分析，系统将对可能的用工缺口或人员富裕时间段进行预警。系统的规划运算结果按场景分别保存，每个场景数据中包括场景运算使用的航班数据、保障规则、排班和派遣规则、结果数据等，用户可以通过系统提供的场景KPI对比功能对不同规则设定的运算结果进行分析研究，作为未来排班规划的依据。
排班管理模块用于实现员工自动排班和管理，有排班规则管理，排班表生成及发布、排班表调整及更新、静态数据维护等功能。
其中排班规则管理的实现方式为：
派遣系统中保存维护了完整的关于排班配置的规则，可以实现灵活多样的排班规则设置，在系统中可以通过参数配置来灵活设置限制条件，在排班运算时，作为优化模型的限制条件参与排班运算，确保排班结果的合规性。
排班表生成及发布的实现方式为：
派遣系统调用基于启发式和数学规划的优化算法，生成不同班制，在优化模型目标函数中，任务覆盖率、工时公平性等因素都作为优化项加入模型中，用户可以通过对这些优化项的权重参数进行设置实现不同的排班优化目标在排班结果中的实现。通过系统的不同排班场景结果比较模块，用户可以实现不同优化目标下的排班结果的KPI和细节结果的对比分析，选择出满意的排班结果发布。系统中对排班结果可以直接导出成用户要求的文件格式，也可以通过移动端直接推送给员工。
排班表调整及更新的实现方式为：
派遣系统中保存的排班结果允许用户进行修改、取消分配、重新分配等手动操作，通过修改在系统日历中每天上班员工列表的方式，可以实现员工间的临时调班、休假管理、临时请假等管理。前面已经提到，所有的修改、 更新排班结果都可以输出成用户要求的文本格式或通过移动端APP推送发布。
静态数据维护的实现方式为：
派遣系统中的员工列表功能可以实现用户对于员工基础数据的修改维护，同时可以删除或增加员工并维护员工的默认班次信息。同时用户可以通过系统提供的“标签”工具，对员工进行更细致的分类管理，实现不同的人力资源管理业务要求。
实时派遣模块用于员工实时派工以及任务处理，包括派工规则管理、实时派工、任务发布、节点监控和告警、任务查询。
其中派工规则管理的实现方式为：
派遣系统中具有登机口任务保障规则配置功能模块，用户可以通过此模块对保障规则进行不同维度和颗粒度的配置和维护，系统自动根据用户录入的保障规则对每个航班的登机口任务进行生成、修改变更等。系统生成的任务会根据用户设置的规则自动标注。同时，用户也可以通过系统手动实现临时手工任务的添加，并通过系统自动或手动派遣给员工。
在派工优化模型和算法中，任务优先级别、资质要求、任务间衔接等业务规则都作为优化限制条件参与运算，满足派工业务中的要求。
其中实时派工分为系统智能派工和人工调整派工两种实时派工模式。
系统智能派工模式下，派遣系统基于元启发式优化算法，对于给定特定时间段内的任务进行分配。也可以在已经完成分配的任务上，当发生航班计划变化、员工临时请假等情况时，进行重新分配；人工调整派工模式即为派工员可以将未分配的任务拖拽给任何一个在岗的登机口工作人员。人工处理未分配任务时，派遣系统需提示可供选择的人员列表。
派遣系统中的实时派遣模块可以进行一段时间内的自动高效的派工，在此模块中用户可以设定实时派工的时间段、选择参与派工的员工，系统会根据用户的设定自动优化运算出派工结果。同时当航班信息发生变化后或员工可用情况发生变化后，当前计划中的任务衔接可能发生异常，系统会自动运行实时派遣运算通过调整派工方案解决任务冲突异常。
在甘特操作页面上，用户可以手动进行一系列的操作：不同员工间的拖拽任务、从未分配任务中将任务拖拽至某员工上、取消某个任务的分配等，每个手动操作后，派遣系统都会自动的检查操作结果的合法性，对于不合法的操作系统会告警提示。
无论以上哪种模式进行派工，都需要满足以下功能：
任务锁定：对已锁定在工作人员身上的任务派遣系统不自动调整，派工员手动调整时需先解锁。
路程间隔：任务分配时，需考虑提前到岗时间和两个任务地点之间的距离。每个工作人员的两个任务之间的衔接时间必须要能够确保其有足够的时间到达下一个任务点。
用户可以在派遣系统甘特操作页面上对任务进行锁定操作，任务锁定后任务甘特上出现锁定标识方便用户识别。所有锁定的任务在自动派工或手动调整时都不会参与调整。用户可以通过取消锁定操作对任务的人员分配解锁。系统的任务间间隔时长规则中考虑了任务间的行走时长和提前到港时间，在自动派工运算时确保同一员工身上两个连续的任务间有足够的时间间隔。在用户进行手动操作时，系统也会对每个操作后进行相应的规则检查。在派遣系统甘特操作页面上，每个任务前我们加入了任务间行走时间的可视化显示，用户可以直观的看到行走时间和任务间间隔的关系。同时行走时间会随着用 户的手动操作实时动态的更新。
派遣系统中具有完整的派工公平性考量体系，在优化运算时，任务时长、任务数、绩效、行走路程、特殊任务个数等因素都作为公平性项加入运算，用户可以通过权重参数的调整配置这些公平性因素的重要程度关系。
任务派工结果在派遣系统中通过甘特和列表两种方式显示，用户可以在列表页面中将结果导出用户要求的格式进行系统外手工发布。同时也可以通过系统的数据结果用移动端向员工发布。
派遣系统中拥有可配置的派工结果发布机制，用户可以设置不同类型任务的提前发布时长，同时系统会监控已发布任务员工的反馈信息，对于即将开始而未收到反馈确认的任务，系统会自动告警提醒派工员注意和人工干预。
移动端APP与派遣系统的通讯关系为：系统可以与航司移动端APP提供的数据接口集成，实时获取移动端APP发送的工作人员信息和地理位置信息，用以自动判断员工到位情况；系统可向移动端APP推送航班任务信息，并且及时获取员工在移动端对任务的确认、开始及结束的反馈。
派遣系统数据接口对外发布以下信息：员工被派遣的任务信息和实时告警信息。同时接口接收移动端传回的实时信息：员工接受任务后的反馈确认信息、员工定位信息、任务状态实时跟踪信息，系统会根据接受到的任务信息对系统中的任务数据进行更新保存。
派遣系统中具有丰富的任务查询、查看方式，满足不同的业务操作需要。通过航班列表页面，用户可以查询每个航班关联的登机口任务列表，用户可以通过“定位按钮”对某个任务在甘特页面上进行可视化定位。用户可以通过员工列表页面对每个员工的任务分配进行查询和查看。用户可以通过甘特操作页面上的查询栏，通过输入关键信息对任务进行查询和定位，并可以通 过某个任务关联查询到执行用一个航班任务的其他员工的任务分配情况。
派遣系统还提供机场的电子地图俯视图及各个登机口位置，并能抓取显示登机口实时任务详情及工作人员位置情况，历史时间点各个登机口任务和人员的信息可回溯。
通过模拟电子地图实现了任务情况和员工定位情况的可视化显示，以及相关KPI的显示。同时可实现基于定位信息和任务计划信息的异常告警，同时所有的数据都会在系统保存为历史数据，方便后期的数据分析和回溯。
派遣系统还提供静态数据维护页面，包含以下项目：航空公司信息、机型机号信息、登机口信息、停机位信息、任务生成规则信息、任务推送规则信息、任务绩效权重信息。
通过通用性的方式管理数据，用户可在系统页面对基础数据进行更新维护后，涉及这些基础信息的业务逻辑都会自动更新，从而方便用户的系统使用。
统计分析模块用于满足航司地服日常的报表定制、统计数据查询和分析的要求。
派遣系统提供可视化的报表制作工具，允许用户自定义简单数据模型的报表，报表中包括任务类KPI和资源类KPI。
在报表和统计模块中系统统计以下维度的数据：
根据不同航班属性、类型、任务类型和用户定义的航班标签类型对航班数量进行统计；
根据航班实际执行后的航班状态进行数量统计；
根据某个任务类型或用户定义的任务标签类型的执行情况进行统计；
员工维度的统计。
同时，用户可以通过系统进行KPI分层查询和分析回溯到细节数据。
派遣系统提供KPI项展示仪表板，展示以下内容：
实时航班量分类展示、实时延误航班情况分析、实时任务数、实时在岗员工数量、实时任务时长、实时排班时长、实时用工率、实时任务覆盖率。还能提供登机口派工人员对于当前航班运行和任务分配总体状况的概括性数据信息。报表和KPI仪表板可导出供存档和分析。
任务竞标模块用于满足岗位资质要求的员工跨岗位“任务抢单”的要求，充分调动员工积极性。
在派遣系统的架构下，可实现不同业务模块间的业务打通，通过现有系统功能的二次开发和包装，实现任务竞标业务逻辑。
在任务竞标模块中，非登机口员工信息录入系统进行统一管理；基于非登机口员工原业务部门任务派遣结果能够推算出可用于执行登机口任务的时间窗口；维护非登机口员工可执行登机口任务资质的限制规则。
任务竞标的具体步骤为：
用户通过系统给用于任务抢单的任务打上“竞标”标签；
系统对于具有竞标标签的任务进行自动员工筛选，并通过移动端发布信息。
员工通过移动端“抢单”，并将信息传递给系统，系统确认成功后完成任务的“抢单”分配；
分配成功的“抢单”任务后续在系统中按正常的方式进行监控、跟踪和告警以及实时派遣调整等功能，任务执行完成后自动保存员工绩效信息。
此外，派遣系统还支持多层级分权限的用户登录管理，用户层级至少包含管理员、超级用户、排班派工用户和员工用户四层。
其中管理员用全部权限，超级用户拥有基础信息和规则管理的权限，排班派工用户能使用日常生产排班功能，员工用户仅拥有任务查询和接收的权限。
以上所述实例的实施方式仅用来解释本发明，而不对本发明施加限制，凡在本发明的精神和原则之内，对本发明所做任何修改和改变，均包含在本发明的保护范围之内。

Claims (10)

  1. 一种登机口服务人员排班规划和派遣系统，其特征在于，包括：
    航班管理模块：用于调整登机口任务，筛选航班列表，用于航班关键信息的更新提供通知和告警；
    资源规划模块：用于登机口任务及人力资源需求的预测与规划，筛选并优化轮班方案；
    排班管理模块：基于任务量需求和其他法规限制条件，通过优化算法对资源进行自动排班，提高排班公平性合理性，降低排班人员劳动强度和差错率；
    实时派遣模块：基于航班动态数据变化和预设的保障服务标准，实时调整登机口航班保障任务，并通过优化算法对可用资源进行实时任务派遣以及合规性检查；
    统计分析模块：用于满足航司地服日常的报表定制、统计数据查询和分析的要求；
    任务竞标模块：用于满足岗位资质要求的员工跨岗位“任务抢单”的要求，充分调动员工积极性。
  2. 根据权利要求1中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述航班管理模块实现功能的步骤为：所述派遣系统通过与航司地服数据共享平台的对接，获取当日航司发布的航班全量数据，并以每分钟一次的频率获取航班变动的增量数据，以航班关键信息变动的判断自动调整相关登机口任务；所述派遣系统提供多种条件组合使用的航班搜索定位工具，快速便捷的筛查航班列表。
  3. 根据权利要求1中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述资源规划模块实现功能的步骤为：依据航班计划、保障标准、历史运行数据合理进行一定周期内的登机口任务及人力资源需求的预测与规划；依据需求预测曲线、排班规则、员工人数形成多种排班轮班模型，通过仿真模拟进行班制对比分析，筛选并优化轮班方案作为排班依据。
  4. 根据权利要求1中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述排班管理模块的功能包括排班表生成及发布和排班表调整及更新。
  5. 根据权利要求4中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述排班表生成及发布的实现方法为：通过针对KPI项的优化目标，如覆盖率、工时，调用基于启发式和数学规划的优化算法，生成不同的排班班制；通过多个班制的交叉对比，排班人员选择最佳排班计划制成排布表并进行发布；所述排班表调整及更新的实现方法为：所述排班表通过人工操作进行重新生成、新增或删除、人员轮换的调整后发布。
  6. 根据权利要求1中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述实时派遣模板的功能包括实时派工和节点监控和告警。
  7. 根据权利要求6中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述实时派工包括系统智能派工模式和人工调整派工模式，在所述系统智能派工模式下，所述派遣系统基于元启发式优化算法，对于给定特定时间段内的任务进行分配，或在已经完成分配的任务的情况下，当航班计划变化、员工临时请假时，派遣系统会对任务进行重新分配，在所述人工调整派工模式下，派工员可以将未分配的任务拖拽给任何一个在岗的登机口工作人员，人工处理未分配任务时，派遣系统需提示可供选择的人员列表； 所述节点监控和告警的具体实现方式为：对于不同类型的任务，所述派遣系统设置相对于其参考时间点的任务自动发布机制，并设置任务分配时间、任务确认时间和任务开始时间阈值，超时产生通知和告警，对于由于航班、登机口、停机位或人员变化导致的任务变化和冲突，所述派遣系统将给出明确的通知和告警信息。
  8. 根据权利要求7中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述实时派遣模块还包括任务锁定和任务时间间隔设置的功能，所述任务锁定的具体内容为：对已锁定在工作人员身上的任务派遣系统不自动调整，若派工员进行手动调整时需先解锁；所述任务时间间隔设置的具体内容为：所述派遣系统会根据提前到岗时间和两个任务地点之间的距离来进行任务的分配，确保两个任务之间的衔接时间足够工作人员到达下一个任务点。
  9. 根据权利要求1中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述统计分析模块的功能包括报表的制作和KPI仪表板的展示；所述报表通过所述派遣系统提供可视化的报表制作工具来制作，所述报表的内容涉及任务类KPI和资源类KPI。
  10. 根据权利要求1中所述的一种登机口服务人员排班规划和派遣系统，其特征在于，所述任务竞标模块实现功能的步骤为：派工员在所述派遣系统中选择跨岗位发布符合旅客服务中心通岗方案规则的登机口任务，所述派遣系统根据优化算法结果自动将任务发送到符合要求的跨岗位员工手持移动端APP上，员工可对该类任务进行“竞标”，成功后即执行该竞标任务。
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CN113420105B (zh) * 2021-06-30 2023-09-22 中国航空油料有限责任公司 一种航班保障信息的监控方法、终端及可读存储介质
CN114172146A (zh) * 2021-11-16 2022-03-11 国网辽宁省电力有限公司 一种实时可视化电网业务需求规划智能辅助决策系统
CN114172146B (zh) * 2021-11-16 2023-06-09 国网辽宁省电力有限公司 一种实时可视化电网业务需求规划智能辅助决策系统

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