WO2020140773A1 - 网约车监控方法、装置及系统 - Google Patents

网约车监控方法、装置及系统 Download PDF

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Publication number
WO2020140773A1
WO2020140773A1 PCT/CN2019/127049 CN2019127049W WO2020140773A1 WO 2020140773 A1 WO2020140773 A1 WO 2020140773A1 CN 2019127049 W CN2019127049 W CN 2019127049W WO 2020140773 A1 WO2020140773 A1 WO 2020140773A1
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Prior art keywords
car
vehicle
hailing
service center
passenger
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PCT/CN2019/127049
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English (en)
French (fr)
Inventor
王新安
张乾
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京东方科技集团股份有限公司
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Priority to US16/978,788 priority Critical patent/US20210049364A1/en
Publication of WO2020140773A1 publication Critical patent/WO2020140773A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V20/00—Scenes; Scene-specific elements
    • G06V20/40—Scenes; Scene-specific elements in video content
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60N—SEATS SPECIALLY ADAPTED FOR VEHICLES; VEHICLE PASSENGER ACCOMMODATION NOT OTHERWISE PROVIDED FOR
    • B60N2/00—Seats specially adapted for vehicles; Arrangement or mounting of seats in vehicles
    • B60N2/002—Seats provided with an occupancy detection means mounted therein or thereon
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V20/00—Scenes; Scene-specific elements
    • G06V20/50—Context or environment of the image
    • G06V20/56—Context or environment of the image exterior to a vehicle by using sensors mounted on the vehicle
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V20/00—Scenes; Scene-specific elements
    • G06V20/50—Context or environment of the image
    • G06V20/59—Context or environment of the image inside of a vehicle, e.g. relating to seat occupancy, driver state or inner lighting conditions
    • G06V20/593—Recognising seat occupancy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast

Definitions

  • the present disclosure relates to a method, device and system for monitoring a network-hailing car.
  • the existing driving recorder records the audio and video information outside the car and the sound information inside the car.
  • the microphone in the car is controlled by the driver, and the passenger cannot control it through the online car service center to realize the ride process.
  • Monitoring records which cannot increase the safety factor and use the content of the monitoring records as evidence after an incident.
  • the purpose of the present disclosure is to provide a method, device and system for monitoring a ride-hailing vehicle.
  • the first aspect of the present disclosure provides a method for monitoring a car ride, including:
  • the online car-hailing monitoring method allows the online car-hailing service center to obtain images in and/or outside the vehicle collected by the vehicle terminal according to the service request, and distributes the images, so that passengers can pass the online car-hailing service center Start the monitoring of the car-hailing or automatically start the monitoring of the car-hailing according to the preset trigger conditions. It is conducive to the supervision of the vehicle by the online car-hailing service center, which increases the safety factor of the passengers when riding the online car-hailing, and can upload the information, that is, the monitoring record, as evidence in the event of a conflict or personal injury.
  • the trigger condition includes one of the following:
  • the passenger is sensed entering the car.
  • the passenger can initiate the monitoring of the car-hailing through the car-hailing service center by sensing the trigger action from the passenger, by sensing that the current position deviates from the preset route or that the passenger enters the car.
  • the trigger condition enables the online car-hailing service center to automatically start monitoring of the online car-hailing.
  • the method when the trigger condition is sensing that a passenger enters the vehicle, the method further includes:
  • Inform passengers whether to allow the service request to be sent to the online car service center may be notified through the mobile terminal of the passenger, or through the display screen, speaker, etc. of the vehicle terminal.
  • the acquiring the in-vehicle and/or off-vehicle images collected by the vehicle terminal further includes: acquiring the out-of-vehicle key frame images collected by the vehicle terminal, the key frames being those that include landmark buildings in the itinerary Image frame.
  • the data transmission amount of the image uploading car-hailing service center can be saved, and the timeliness of image uploading can be ensured.
  • the method further includes: in response to the trigger condition, sending a service request to the online car-hailing service center, so that the online car-hailing service center obtains in-vehicle and/or off-vehicle sounds collected by the vehicle terminal And distribute the sound inside and/or outside the vehicle.
  • the completeness of the monitoring record can be improved.
  • a second aspect of the present disclosure provides a method for monitoring a car ride, including:
  • the online car-hailing service center obtains in-vehicle and/or off-vehicle images collected by the vehicle terminal according to the service request, and distributes the in-vehicle and/or off-vehicle images, wherein the service request is sent in response to the trigger condition To the online car service center.
  • a method for monitoring a car-hailing car is obtained by a car-hailing car service center according to a service request, and the images in and/or outside the vehicle collected by a vehicle terminal are acquired and distributed, so that passengers can pass the car-hailing car service center Start the monitoring of the car-hailing or automatically start the monitoring of the car-hailing according to the preset trigger conditions. It is conducive to the supervision of the vehicle by the online car-hailing service center, which increases the safety factor of the passengers when riding the online car-hailing, and can upload the information, that is, the monitoring record, as evidence in the event of a conflict or personal injury.
  • the distributing the in-vehicle and/or out-of-vehicle images further includes:
  • the preset conditions include at least one of the following:
  • the car-hailing service center can select the monitoring implement according to the preset conditions.
  • the car-hailing service center can implement a variety of processing methods for the acquired images, which can be stored locally in the car-hailing service center. It is handled by the online car-hailing service center; it can also be sent to the passenger's own mobile terminal or the mobile terminal of the passenger's designated family member or contact person; it can also be sent directly to the transportation authority platform.
  • the preset condition is set by the passenger's mobile terminal.
  • passengers can autonomously select one or more preset conditions for image distribution through the mobile terminal.
  • the method further includes: the network-hailing car service center obtains the in-vehicle and/or out-of-vehicle sound collected by the vehicle terminal according to the service request and distributes the in-vehicle and/or out-of-vehicle sound.
  • the completeness of the monitoring record can be improved.
  • the in-car and/or out-of-car sounds may also be distributed in a similar manner according to preset conditions.
  • the method further includes:
  • the car-hailing service center receives the car-hailing operation information sent by the mobile terminal of the passenger or the car-hailing person.
  • the car-hailing operation can be implemented by the passenger on his mobile terminal, or by the car-hailing agent on his mobile terminal.
  • the mobile terminal of the car-hailing person can serve as the receiving end of the image distribution.
  • the car-hailing service center when the car-hailing service center receives the car-hailing operation information sent by the mobile terminal of the car-hailing person:
  • a distribution request is sent to the passenger's mobile terminal regarding whether to allow the online car-hailing service center to distribute the in-car and/or out-of-car images to the mobile terminal of the agent.
  • the passenger when the car-hailing person performs the car-hailing operation, the passenger can select whether the mobile terminal of the car-hailing person serves as the receiving end of the image distribution.
  • a third aspect of the present disclosure provides an on-line car-hailing monitoring device, including:
  • the processor is configured to send a service request to the online car-hailing service center in response to the trigger condition, so that the online car-hailing service center acquires the in-vehicle and/or off-vehicle images collected by the vehicle terminal and sends the in-vehicle and/or Distribute images outside the car.
  • the online car-hailing monitoring device obtains images in and/or outside the vehicle collected by the vehicle terminal according to the service request from the online car-hailing service center, and distributes the images, enabling passengers to pass the online car-hailing service center Start the monitoring of the car-hailing or automatically start the monitoring of the car-hailing according to the preset trigger conditions. It is conducive to the supervision of the vehicle by the online car-hailing service center, which increases the safety factor of the passengers when riding the online car-hailing, and can upload the information, that is, the monitoring record, as evidence in the event of a conflict or personal injury.
  • the device further includes:
  • the vehicle-mounted trigger switch and/or the trigger provided in the passenger's mobile terminal are respectively configured to receive the passenger's trigger action.
  • the triggering action performed by the passenger through the mobile terminal or the on-board service request button can be used to trigger the sending of the service request, and the passenger can initiate the monitoring of the online car-hailing through the online car-hailing service center.
  • processor is further configured to:
  • the online car-hailing service center can automatically start monitoring the online car-hailing by judging whether the current position deviates from the preset route.
  • it further includes:
  • the pressure sensor is configured to sense whether the passenger is sitting in the car
  • the processor is further configured to: if the pressure sensor senses that the passenger is sitting in the vehicle, instruct to send the service request.
  • the online car-hailing service center can automatically start the monitoring of the online car-hailing by sensing the triggering condition of the passenger entering the car.
  • a fourth aspect of the present disclosure provides a network car-hailing monitoring system, including: a network car-hailing monitoring device, a vehicle terminal, and a network car-hailing service center;
  • the online car-hailing monitoring device is configured to send a service request to the online car-hailing service center in response to a trigger condition
  • the online car-hailing service center is configured to acquire in-vehicle and/or out-of-vehicle images collected by the vehicle terminal according to the service request and distribute the in-vehicle and/or out-of-vehicle images.
  • the online car-hailing monitoring system obtains the images inside and/or outside the vehicle collected by the vehicle terminal according to the service request, and distributes the images, which enables passengers to pass the online car-hailing service center Start the monitoring of the car-hailing or automatically start the monitoring of the car-hailing according to the preset trigger conditions. It is conducive to the supervision of the vehicle by the online car-hailing service center, which increases the safety factor of the passengers when riding the online car-hailing, and can upload the information, that is, the monitoring record, as evidence in the event of a conflict or personal injury.
  • FIG. 1A shows a flowchart of a method for monitoring a ride-hailing provided by an embodiment of the present disclosure.
  • FIG. 1B shows a block diagram of a network vehicle monitoring device provided by an embodiment of the present disclosure.
  • FIG. 2 shows a swimming lane diagram of a method for monitoring a car ride.
  • FIG. 3 shows another swim lane diagram of the online car-hailing monitoring method.
  • FIG. 4 shows yet another swim lane diagram of the method for monitoring the ride-hailing.
  • FIG. 5 shows yet another swim lane diagram of the online car-hailing monitoring method.
  • FIG. 6 shows a schematic structural diagram of a server of a car-hailing service center provided by an embodiment of the present disclosure.
  • the technical solution described in the present disclosure can enable passengers to start the monitoring of the online car-hailing through the online car-hailing service center or automatically start the monitoring of the online car-hailing according to the preset trigger conditions.
  • the implementation of the monitoring can be selected according to the preset conditions square. It is conducive to the supervision of the vehicle by the online car-hailing service center, which increases the safety factor of the passengers when riding the online car-hailing, and can upload the information, that is, the monitoring record, as evidence in the event of a conflict or personal injury.
  • Some embodiments of the present disclosure provide a method for monitoring a ride-hailing vehicle. It is understandable that the method for monitoring a ride-hailing vehicle can also be applied to various scenarios such as taxi monitoring.
  • the method for monitoring a car ride includes:
  • S105 The online car-hailing service center obtains in-vehicle and/or out-of-vehicle images collected by the vehicle terminal according to the service request and distributes the in-vehicle and/or out-of-vehicle images.
  • GPS communication Beidou communication, 4G/5G communication, etc.
  • 4G/5G communication etc.
  • at least GPS/Beidou dual-mode communication is used to make mobile Communication in unstable environments can also be achieved.
  • the online car-hailing service center initiates image collection and upload in and/or out of the car according to the service request, and distributes it in accordance with preset conditions, so that passengers can use the online car-hailing service
  • the center starts the monitoring of the car-hailing car or automatically starts the monitoring of the car-hailing car according to the preset trigger conditions. It is conducive to the supervision of the vehicle by the online car-hailing service center, which increases the safety factor of the passengers when riding the online car-hailing, and can upload the information, that is, the monitoring record, as evidence in the event of a conflict or personal injury.
  • the method further includes:
  • the online car-hailing service center activates the vehicle terminal to collect in-vehicle and/or out-of-vehicle images according to the service request, obtains in-vehicle and/or out-of-vehicle images collected by the vehicle terminal, and distributes the collected in-vehicle and/or out-of-vehicle images. .
  • passengers can start the collection function of the vehicle terminal through the online car-hailing service center or automatically start the collection function of the vehicle terminal according to the preset triggering conditions, which can prevent the collection function of the vehicle terminal from being turned off and causing the online car-hailing service The situation that the center cannot successfully obtain images inside and/or outside the vehicle.
  • the trigger condition includes one of the following:
  • the passenger is sensed entering the car.
  • the trigger action of the passenger may be a trigger action performed by the passenger through a mobile terminal or a vehicle-mounted trigger switch. Sensing that a passenger enters the vehicle can be achieved by image recognition of the collected image in the vehicle or by providing a pressure sensing circuit in the seat. With this implementation, the passenger can initiate the monitoring of the car-hailing through the car-hailing service center by sensing the trigger action from the passenger, by sensing that the current position deviates from the preset route or that the passenger enters the car. The trigger condition enables the online car-hailing service center to automatically start monitoring of the online car-hailing.
  • distributing the images inside and/or outside the vehicle further includes:
  • the online car-hailing service center can select the implementation of the monitoring according to the preset conditions, and can implement a variety of processing methods for the acquired image. For example, it can be stored locally in the online car-hailing service center and served by the online car-hailing service. Central processing; can also be sent to the passenger's own mobile terminal or the mobile terminal of the passenger's designated family member or contact person; can also be sent directly to the Transportation Authority platform, etc.
  • the preset conditions are set by the passenger's mobile terminal.
  • passengers can autonomously select one or more of the above-mentioned preset conditions for image distribution through the mobile terminal.
  • the method further includes:
  • the car-hailing service center receives the car-hailing operation information sent by the mobile terminal of the passenger or the car-hailing person.
  • the car-hailing operation can be implemented by the passenger on their mobile terminal, or by the car-hailing person on their mobile terminal.
  • the mobile terminal of the car-hailing person can serve as the receiving end of the image distribution.
  • passengers can use the mobile terminal to register or place an order at the online car-hailing service center.
  • the car-hailing vehicle terminals (including on-board acquisition devices, etc.) have been registered and bound on the online car-hailing management platform (the online car-hailing service center server has previously registered the license plate, driving license, driving license, frame number, and The binding of the vehicle terminal and the function of the online car-hailing driver are enabled). Therefore, the online car-hailing service center can associate the passenger's mobile terminal with the vehicle terminal after the passenger places an order.
  • a distribution request is sent to the passenger's mobile terminal regarding whether to allow the online car-hailing service center to distribute the collected in-vehicle and/or out-of-car images to the mobile terminal of the agent.
  • the passenger can select whether the mobile terminal of the car-hailing vehicle serves as the receiving end of the image distribution. It should be noted that, when the car hire person performs the car hire operation, the car hire person may set the preset condition, or the passenger may set the preset condition through his mobile terminal.
  • the method when the trigger condition is that the passenger is sensed to enter the vehicle, the method further includes:
  • Inform passengers whether to allow the service request to be sent to the online car service center may be notified through the mobile terminal of the passenger, or through the display screen, speaker and other devices included in the vehicle terminal.
  • obtaining the in-vehicle and/or off-vehicle images collected by the vehicle terminal further includes: obtaining the out-of-vehicle key frame images collected by the vehicle terminal, where the key frames include landmarks in the itinerary Architectural image frame. That is, only the key frame image outside the vehicle is collected when the image outside the vehicle is collected.
  • the data transmission amount of the image uploading car-hailing service center can be saved, and the timeliness of image uploading can be ensured.
  • the landmark buildings can be obtained by pre-locating the icon of the preset route with the car-hailing service center.
  • you can also upload at preset time intervals or when passengers will control when to upload through service requests.
  • the method further includes:
  • the online car service center obtains the in-vehicle and/or out-of-vehicle sound collected by the vehicle terminal and distributes the in-vehicle and/or out-of-vehicle sound.
  • the images and sounds in and/or outside the vehicle are used as monitoring records, which can improve the integrity of the monitoring records.
  • the in-car and/or out-of-car sounds can also be distributed in a similar image according to preset conditions.
  • the method further includes: the online car-hailing service center obtains the location information obtained by the vehicle terminal for locating the vehicle according to the service request and distributes the location information. That is, images, sounds, and position information inside and/or outside the vehicle are used as monitoring records.
  • the location information may also be distributed in a similar image according to preset conditions.
  • Positioning can use one or more of GPS positioning, Beidou positioning, 4G/5G positioning and other positioning methods, for example, at least GPS/Beidou dual-mode positioning method, so that positioning can be achieved even in an unstable mobile communication network environment.
  • a specific process of the online car-hailing monitoring method is: a passenger makes a car booking through an APP or a web client of a mobile terminal, and the online car-hailing service center connects the passenger’s mobile terminal with the online car booking
  • the car's vehicle terminal is associated; after receiving the service request, the online car service center obtains the in-car and/or off-vehicle images collected by the vehicle terminal; the online car service center distributes the acquired image information and sends it to the passenger's movement Terminals and other receivers specified in the service request (such as the mobile terminal of the passenger's family).
  • another specific process of the online car-hailing monitoring method is: passengers make a car booking through the APP or web client of the mobile terminal, and the online car-hailing service center connects the passenger’s mobile terminal with the vehicle.
  • the terminal is associated; after receiving the service request, the online car rental service center obtains the in-car and/or off-vehicle images collected by the vehicle terminal; the online car rental service center locally stores and sends the service address to the passenger's mobile terminal, the passenger's The mobile terminal sends the service address to other terminals (such as the mobile terminal of the passenger's family), and the passenger mobile terminal and other receiving terminals can access the server of the car-hailing service center according to the service address to download the collected information.
  • another specific process of the online car-hailing monitoring method is: passenger A makes a car booking through the APP or web client of the mobile terminal, and the online car-hailing service center transfers the mobile terminal of passenger A Associated with the vehicle terminal; passenger A sends a service request to the online car service center before or after getting on the vehicle; after receiving the service request, the online car service center obtains the inside and/or outside of the vehicle collected by the vehicle terminal Image; the online car-hailing service center will send the acquired image information to the mobile terminal and traffic management platform of passenger A and user C, or the online car-hailing service center will store it locally and send the service address to the mobile terminal of passenger A. Passenger A's mobile terminal sends the service address to user C's mobile terminal and the transportation authority platform.
  • another specific process of the online car-hailing monitoring method is: user B makes a car booking for passenger A through the APP or web client of the mobile terminal and sends a distribution request to passenger A’s mobile terminal , Passenger A allows user B's mobile terminal as the receiving end, and the online car service center associates the mobile terminal of passenger A with the vehicle terminal; passenger A sends a service request to the online car service center before or after getting on the bus; After receiving the service request, the online car-hailing service center obtains in-vehicle and/or off-vehicle images collected by the vehicle terminal; the online car-hailing service center sends the acquired image information to the mobile terminal of user B.
  • an on-board car monitoring system including: an on-line car monitoring device, a vehicle terminal, and an on-line car service center;
  • Ride-hailing car monitoring device used to send a service request to a network-hailing car service center in response to a trigger condition
  • the online car-hailing service center is used to obtain in-vehicle and/or out-of-vehicle images collected by the vehicle terminal according to the service request and distribute the in-vehicle and/or out-of-vehicle images.
  • the online car-hailing service center obtains the images inside and/or outside the vehicle collected by the vehicle terminal according to the service request, and distributes the images.
  • the online car monitoring device and the vehicle terminal can be set independently, or can be integrated into a driving recorder or a retrofitting of an existing driving recorder.
  • the online car-hailing monitoring device includes a processor 202 configured to send a service request to the online car-hailing service center in response to a trigger condition, and the processor 202 may be provided in a passenger's mobile terminal or independently set in the car .
  • the processor 202 may include one of a digital processor, an analog processor, a digital circuit designed to process information, an analog circuit designed to process information, a state machine, and/or other mechanisms for electronically processing information Or more.
  • the vehicle terminal includes a microphone, a camera, etc. The camera can be provided in multiple positions at different positions, so that images from inside and outside the vehicle can be collected from multiple angles.
  • the vehicle-hailing car monitoring device further includes:
  • the in-vehicle trigger switch 204 and/or the trigger 206 provided in the passenger's mobile terminal are respectively configured to receive the passenger's trigger action.
  • the vehicle-mounted trigger switch 204 may include one or more of a button switch, a key switch, a dual-chip trigger switch, a single-chip trigger switch, a resistive film or a conductive film pressure-sensitive switch, and/or a capacitive finger touch switch.
  • the trigger 206 may include one or more of a button trigger, a key trigger, a dual-chip trigger, a single-chip trigger, a resistive film or a conductive film pressure-sensitive trigger, and/or a capacitive finger touch trigger.
  • the trigger action performed by the passenger through the mobile terminal or the in-vehicle service request button can be used to trigger the sending of the service request, and the passenger can initiate the monitoring of the online car-hailing through the online car-hailing service center.
  • the processor 202 can be independently set in the vehicle; when only the trigger 206 provided in the passenger's mobile terminal is included, the processor 202 can be provided on the passenger's mobile terminal; including When the vehicle-mounted trigger switch 204 and the trigger 206 provided in the passenger's mobile terminal, the processor 202 may be provided in the passenger's mobile terminal and independently set in the vehicle.
  • the processor 202 may be further configured to:
  • the online car-hailing service center can automatically start monitoring the online car-hailing by judging whether the current location deviates from the preset route.
  • GPS positioning chip Beidou positioning chip
  • the on-board GPS/Beidou positioning chip can be used to obtain the current vehicle position.
  • the current vehicle position can be obtained in an unstable environment of the mobile communication network.
  • it can also be uploaded to the online car-hailing service center together with the current location information.
  • the vehicle-hailing car monitoring device further includes:
  • the pressure sensor 212 is configured to sense whether the passenger is sitting in the vehicle; for example, the pressure sensor 212 may include a piezoresistive pressure sensor, a ceramic pressure sensor, a diffused silicon pressure sensor, a sapphire pressure sensor, and/or a piezoelectric One or more of the pressure sensors.
  • the processor 202 is further configured to instruct the service request to be sent if the passenger is seated in the car by the pressure sensor 212.
  • the online car-hailing service center can automatically start the monitoring of the online car-hailing by sensing the triggering condition of the passenger entering the car.
  • a computer system suitable for implementing a server of a car-hailing service center includes a central processing unit (CPU), which can be loaded into a random device according to a program stored in a read-only memory (ROM) or from a storage part Access the program in the memory (RAM) to perform various appropriate actions and processes.
  • ROM read-only memory
  • RAM memory
  • various programs and data necessary for the operation of the computer system are also stored.
  • the CPU, ROM, and RAM are connected through the bus.
  • the input/input (I/O) interface is also connected to the bus.
  • the following components are connected to the I/O interface: input part including keyboard, mouse, etc.; output part including liquid crystal display (LCD), etc. and speakers; storage part including hard disk, etc.; and network including such as LAN card, modem, etc.
  • the communication part of the interface card performs communication processing via a network such as the Internet.
  • the drive is also connected to the I/O interface as needed. Removable media, such as magnetic disks, optical disks, magneto-optical disks, semiconductor memories, etc., are installed on the drive as needed, so that the computer program read out therefrom is installed into the storage portion as needed.
  • the process described in the above flowchart can be implemented as a computer software program.
  • this embodiment includes a computer program product that includes a computer program tangibly contained on a computer-readable medium, and the above-mentioned computer program contains program code for executing the method shown in the flowchart.
  • the computer program may be downloaded and installed from the network through the communication section, and/or installed from a removable medium.
  • each block in the flowchart or schematic diagram may represent a module, a program segment, or a part of code, and the above-mentioned module, program segment, or part of code contains one or more Execute instructions.
  • the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may actually be executed in parallel, and they may sometimes be executed in reverse order, depending on the functions involved.
  • each block in the schematic and/or flowchart, and combinations of blocks in the schematic and/or flowchart can be implemented with a dedicated hardware-based system that performs the specified function or operation Or, it can be realized by a combination of dedicated hardware and computer instructions.
  • this embodiment also provides a non-volatile computer storage medium.
  • the non-volatile computer storage medium may be the non-volatile computer storage medium included in the above-described device in the foregoing embodiment, or It may be a non-volatile computer storage medium that exists alone and is not installed in the terminal.
  • the non-volatile computer storage medium stores one or more programs, and when the one or more programs are executed by a device, the device may obtain the service request according to the service request sent to the car-hailing service center in response to the trigger condition.
  • the in-vehicle and/or out-of-vehicle images collected by the vehicle terminal and distribute the in-vehicle and/or out-of-vehicle images.

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Abstract

公开了一种网约车监控方法、装置及系统。该方法的一具体实施方式包括：响应于触发条件，将服务请求发送至网约车服务中心；网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外图像并将车内和/或车外图像进行分发。

Description

网约车监控方法、装置及系统 技术领域
本公开涉及一种网约车监控方法、装置及系统。
背景技术
现有的网约车因其方便快捷且价格便宜受到乘客的欢迎，但是网约车在为乘客出行提供方便高效服务的同时，也暴露出相关部门无法对网约车实施有效监管而给乘客带来的人身财产安全的隐患。
现有的行车记录仪记录的是车外音视频信息和车内的声音信息，其车内麦克风的控制是由司机进行，乘客无法通过网约车服务中心对其进行控制以实现乘车过程的监控记录，进而无法增加安全系数及在出现事件后将监控记录的内容作为证据。
发明内容
本公开的目的在于提供一种网约车监控方法、装置及系统。
为达到上述目的，本公开采用下述技术方案：
本公开第一方面提供了一种网约车监控方法，包括：
响应于触发条件，将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
本公开第一方面提供的网约车监控方法，由网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外的图像，并进行分发，可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
根据本公开的一些实施例，所述触发条件包括如下之一：
感测到来自乘客的触发动作；
感测到当前位置偏离预设路线；
感测到乘客进入车内。
采用上述实施例，可通过感测到来自乘客的触发动作实现乘客通过网约车服务中心启动对网约车的监控，通过感测到当前位置偏离预设路线或感测到乘客进入车内的触发条件实现网约车服务中心自动启动对网约车的监控。
根据本公开的一些实施例，当所述触发条件为感测到乘客进入车内时，所述方法还包括：
通知乘客是否允许将服务请求发送至网约车服务中心。例如，可通过乘客的移动终端通知乘客，也可通过车辆终端的显示屏、扬声器等装置通知乘客。
根据本公开的一些实施例，所述获取车辆终端采集的车内和/或车外图像进一步包括：获取车辆终端采集的车外关键帧图像，所述关键帧为包含行程中的地标性建筑的图像帧。
采用上述实施例，可节省图像上传网约车服务中心的数据传输量，保证图像上传的 及时性。
根据本公开的一些实施例，所述方法还包括：响应于触发条件，将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端采集的车内和/或车外声音并将所述车内和/或车外声音进行分发。
采用上述实施例，可提高监控记录的完善性。
本公开第二方面提供了一种网约车监控方法，包括：
网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外图像，并将所述车内和/或车外图像进行分发，其中，所述服务请求响应于触发条件而被发送至网约车服务中心。
本公开第二方面提供的网约车监控方法，由网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外的图像，并进行分发，可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
根据本公开的一些实施例，所述将所述车内和/或车外图像进行分发，进一步包括：
将所述车内和/或车外图像按照预设条件进行分发，其中，所述预设条件包括如下至少一种：
分发至乘客的移动终端；
分发至第三方接收端；
在网约车服务中心本地存储并将服务地址分发至乘客的客户端或第三方接收端。
采用上述实施例，网约车服务中心可根据预设条件选择监控的实施方，例如，网约车服务中心可实现多种对获取的图像的处理方式，可在网约车服务中心本地保存，由网约车服务中心处理；也可发送至乘客自己的移动终端或乘客指定的家属或联系人的移动终端；也可直接发送至交通管理局平台等。
根据本公开的一些实施例，所述预设条件通过乘客的移动终端设定。采用上述实施例，乘客可通过移动终端自主选择一种或多种预设条件进行图像分发。
根据本公开的一些实施例，所述方法还包括：网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外声音并将所述车内和/或车外声音进行分发。
采用上述实施例，可提高监控记录的完善性。例如，车内和/或车外声音也可采用类似图像的按照预设条件进行分发的方式。
根据本公开的一些实施例，所述方法还包括：
网约车服务中心接收乘客或代约车人的移动终端发送的约车操作信息。
采用上述实施例，约车操作可由乘客在其移动终端实现，也可由代约车人在其移动终端实现。在约车操作由代约车人在其移动终端实现的情况中，代约车人的移动终端可作为图像分发的接收端。
根据本公开的一些实施例，当网约车服务中心接收的是代约车人的移动终端发送的约车操作信息时：
向乘客的移动终端发送分发请求，所述分发请求关于是否允许网约车服务中心将所述车内和/或车外图像分发至代约车人的移动终端。
采用上述实施例，在代约车人进行约车操作时，可由乘客选择代约车人的移动终端是否作为图像分发的接收端。
本公开第三方面提供了一种网约车监控装置，包括：
处理器，被配置为响应于触发条件将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
本公开第三方面提供的网约车监控装置，由网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外的图像，并进行分发，可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
根据本公开的一些实施例，所述装置还包括：
车载触发开关和/或设置于乘客的移动终端中的触发器，分别被配置为接收乘客的触发动作。
采用上述实施例，可实现乘客通过移动终端或车载服务请求按钮进行的触发动作触发服务请求的发送，实现乘客通过网约车服务中心启动对网约车的监控。
根据本公开的一些实施例，其中，所述处理器还被配置为：
获取当前车辆位置；
判断当前位置是否偏离预设路线，若是，则指示发送所述服务请求。
采用上述实施例，可通过对当前位置是否偏离预设路线的判断实现网约车服务中心自动启动对网约车的监控。
根据本公开的一些实施例，还包括：
压力感测器，被配置为感测乘客是否坐在车内；
所述处理器还被配置为：若由压力感测器感测到乘客坐在车内，则指示发送所述服务请求。
采用上述实施例，可通过感测到乘客进入车内的触发条件实现网约车服务中心自动启动对网约车的监控。
本公开第四方面提供了一种网约车监控系统，包括：网约车监控装置、车辆终端及网约车服务中心；
所述网约车监控装置，用于响应于触发条件将服务请求发送至网约车服务中心；
所述网约车服务中心，用于根据所述服务请求获取所述车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
本公开第四方面提供的网约车监控系统，由网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外的图像，并进行分发，可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
附图说明
下面结合附图对本公开的具体实施方式作进一步详细的说明；
图1A示出本公开实施例提供的网约车监控方法的流程图。
图1B示出本公开实施例提供的网络车载监控装置的框图。
图2示出网约车监控方法的一种泳道图。
图3示出网约车监控方法的另一种泳道图。
图4示出网约车监控方法的再一种泳道图。
图5示出网约车监控方法的又一种泳道图。
图6示出本公开实施例提供的网约车服务中心服务器的结构示意图。
具体实施方式
为了更清楚地说明本公开，下面结合优选实施例和附图对本公开做进一步的说明。附图中相似的部件以相同的附图标记进行表示。本领域技术人员应当理解，下面所具体描述的内容是说明性的而非限制性的，不应以此限制本公开的保护范围。
因此，需要提供一种可由网约车服务中心控制的实现乘车过程的监控记录的网约车监控方法、装置及系统。
本公开所述技术方案可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控，另外，还可根据预设条件选择监控的实施方。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
本公开的一些实施例提供了一种网约车监控方法，可理解的是，该网约车监控方法也可应用于出租车监控等多种场景。
如图1A所示，本实施例提供的网约车监控方法，包括：
S100：响应于触发条件，将服务请求发送至网约车服务中心；
S105：网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外图像并将车内和/或车外图像进行分发。
例如，网约车服务中心与车辆终端之间可采用GPS通信、北斗通信、4G/5G通信等通信方式中的一种或多种，例如至少采用GPS/北斗双模通信方式，以使得在移动通信网络不稳定的环境也能实现通信。
本实施例提供的网约车监控方法，由网约车服务中心根据服务请求启动车内和/或车外的图像采集及上传，并按照预设条件进行分发，可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
在本实施例的一些示例性实现方式中，该方法还包括：
网约车服务中心根据服务请求启动车辆终端对车内和/或车外图像进行采集，获取车辆终端采集的车内和/或车外图像并将采集的车内和/或车外图像进行分发。
采用此实现方式，可实现乘客通过网约车服务中心启动车辆终端的采集功能或根据预设的触发条件自动启动车辆终端的采集功能，可避免车辆终端的采集功能被关闭而导致网约车服务中心无法成功获取车内和/或车外图像的情况。
在本实施例的一些示例性实现方式中，触发条件包括如下之一：
感测到来自乘客的触发动作；
感测到当前位置偏离预设路线；
感测到乘客进入车内。
例如，乘客的触发动作可以是乘客通过移动终端或车载触发开关进行的触发动作。感测到乘客进入车内可通过对采集的车内图像进行图像识别或通过在座位设置压力感测电路实现。采用此实现方式，可通过感测到来自乘客的触发动作实现乘客通过网约车服务中心启动对网约车的监控，通过感测到当前位置偏离预设路线或感测到乘客进入车内的触发条件实现网约车服务中心自动启动对网约车的监控。
在本实施例的一些示例性实现方式中，将车内和/或车外图像进行分发，进一步包括：
将车内和/或车外图像按照预设条件进行分发，其中，预设条件包括如下至少一种：
分发至乘客的移动终端；
分发至第三方接收端；
在网约车服务中心本地存储并将服务地址分发至乘客的客户端或第三方接收端。
采用此实现方式，网约车服务中心可根据预设条件选择监控的实施方，可实现多种对获取的图像的处理方式，例如，可在网约车服务中心本地保存，由网约车服务中心处理；也可发送至乘客自己的移动终端或乘客指定的家属或联系人的移动终端；也可直接发送至交通管理局平台等。
在本实施例的一些示例性实现方式中，预设条件通过乘客的移动终端设定。采用此实现方式，乘客可通过移动终端自主选择上述预设条件中的一种或多种进行图像分发。
在本实施例的一些示例性实现方式中，该方法还包括：
网约车服务中心接收乘客或代约车人的移动终端发送的约车操作信息。
采用此实现方式，约车操作可由乘客在其移动终端实现，也可由代约车人在其移动终端实现。在约车操作由代约车人在其移动终端实现的情况中，代约车人的移动终端可作为图像分发的接收端。例如，以约车操作可由乘客在其移动终端实现为例，乘客乘坐网约车前已经通过乘客移动终端的APP或网页客户端，在网约车服务中心进行注册、下单等操作，且网约车的车辆终端(包括车载采集装置等)已经在网约车管理平台进行注册绑定(网约车服务中心服务器预先通过注册的方式进行了车牌、驾驶证、行驶证、车架号、与车辆终端的绑定，并开通了网约车司机角色功能)，因此，网约车服务中心在乘客下单后即可将乘客的移动终端与车辆终端关联。
在本实施例的一些示例性实现方式中，当网约车服务中心接收的是代约车人的移动终端发送的约车操作信息时：
向乘客的移动终端发送分发请求，所述分发请求关于是否允许网约车服务中心将采集的车内和/或车外图像分发至代约车人的移动终端。
采用此实现方式，在代约车人进行约车操作时，可由乘客选择代约车人的移动终端是否作为图像分发的接收端。需要说明的是，在代约车人进行约车操作时，可以由代约车人设定预设条件，也可以还是由乘客通过其移动终端设定预设条件。
在本实施例的一些示例性实现方式中，当触发条件为感测到乘客进入车内时，该方法还包括：
通知乘客是否允许将服务请求发送至网约车服务中心。例如，可通过乘客的移动终端通知乘客，也可通过车辆终端包含的显示屏、扬声器等装置通知乘客。
在本实施例的一些示例性实现方式中，获取车辆终端采集的车内和/或车外图像进一步包括：获取车辆终端采集的车外关键帧图像，所述关键帧为包含行程中的地标性建筑的图像帧。即，采集车外图像时仅采集车外关键帧图像。
采用此实现方式，可节省图像上传网约车服务中心的数据传输量，保证图像上传的及时性。其中，地标性建筑可由网约车服务中心对预设路线进行预先的地图标引得到。另外，上传车外图像时也可以预设时间间隔进行上传或将由乘客通过服务请求控制何时上传。
在本实施例的一些示例性实现方式中，该方法还包括：
网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外声音并将车内和/或车外声音进行分发。
采用此实现方式，将车内和/或车外的图像、声音作为监控记录，可提高监控记录的完善性。其中，车内和/或车外声音也可采用类似图像的按照预设条件进行分发的方式。
另外，为进一步提升监控记录的完善性，更有利于监管，该方法还包括：网约车服务中心根据服务请求获取车辆终端对车辆定位得到的位置信息并将位置信息进行分发。即，将车内和/或车外的图像、声音及位置信息作为监控记录。其中，位置信息也可采用类似图像的按照预设条件进行分发的方式。定位可采用GPS定位、北斗定位、4G/5G定位等定位方式中的一种或多种，例如至少采用GPS/北斗双模定位方式，以使得在移动通信网络不稳定的环境也能实现定位。
如图2所示，本实施例提供的网约车监控方法的一种具体流程是：乘客通过移动终端的APP或网页客户端进行约车，网约车服务中心将乘客的移动终端与网约车的车辆终端进行关联；网约车服务中心收到服务请求后，获取车辆终端采集的车内和/或车外图像；网约车服务中心对获取的图像信息进行分发，发送至乘客的移动终端及服务请求中指定的其他接收端(例如乘客家人的移动终端)。
如图3所示，本实施例提供的网约车监控方法的另一种具体流程是：乘客通过移动终端的APP或网页客户端进行约车，网约车服务中心将乘客的移动终端与车辆终端进行关联；网约车服务中心收到服务请求后，获取车辆终端采集的车内和/或车外图像；网约车服务中心在本地存储并将服务地址发送至乘客的移动终端，乘客的移动终端将服务地址发送至其他终端(例如乘客家人的移动终端)，乘客移动终端及其他接收端可根据服务地址访问网约车服务中心服务器以下载采集的信息。
如图4所示，本实施例提供的网约车监控方法的另一种具体流程是：乘客A通过移动终端的APP或网页客户端进行约车，网约车服务中心将乘客A的移动终端与车辆终端进行关联；乘客A在上车前或上车后向网约车服务中心发送服务请求；网约车服务中心收到服务请求后，远获取车辆终端采集的车内和/或车外图像；网约车服务中心将获取的图像信息发送至乘客A和用户C的移动终端及交通管理局平台，或者，网约车服务中心在本地存储并将服务地址发送至乘客A的移动终端，乘客A的移动终端将服务地址发送至用户C的移动终端及交通管理局平台。
如图5所示，本实施例提供的网约车监控方法的另一种具体流程是：用户B通过移 动终端的APP或网页客户端为乘客A约车并向乘客A的移动终端发送分发请求，乘客A允许用户B的移动终端作为接收端，网约车服务中心将乘客A的移动终端与车辆终端进行关联；乘客A在上车前或上车后向网约车服务中心发送服务请求；网约车服务中心收到服务请求后，获取车辆终端采集的车内和/或车外图像；网约车服务中心将获取的图像信息发送至用户B的移动终端。
本公开的另一个实施例提供了一种网约车监控系统，包括：网约车监控装置、车辆终端及网约车服务中心；
网约车监控装置，用于响应于触发条件将服务请求发送至网约车服务中心；
网约车服务中心，用于根据服务请求获取车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
本实施例提供的网约车监控系统，由网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外的图像，并进行分发，可实现乘客通过网约车服务中心启动对网约车的监控或根据预设的触发条件自动启动对网约车的监控。有利于网约车服务中心对车辆进行监管，增加了乘客在乘坐网约车时的安全系数，在发生冲突、人身伤害等事件后可将上传信息，即监控记录作为证据。
例如，网约车监控装置和车辆终端可独立设置，也可集成于行车记录仪或者说对现有的行车记录仪进行改造实现。参考图1B，网约车监控装置包括被配置为响应于触发条件将服务请求发送至网约车服务中心的处理器202，处理器202可设置于乘客的移动终端，也可在车内独立设置。例如，处理器202可以包括数字处理器、模拟处理器、被设计为处理信息的数字电路、被设计为处理信息的模拟电路、状态机和/或用于电子地处理信息的其他机构中的一个或多个。车辆终端包括麦克风、摄像头等，摄像头可以在不同位置设置多个，以使得可从多个视角采集车内和车外的图像。
参考图1B，在本实施例的一些示例性实现方式中，网约车监控装置还包括：
车载触发开关204和/或设置于乘客的移动终端中的触发器206，分别被配置为接收乘客的触发动作。例如，车载触发开关204可以包括按钮开关、按键开关、双片触发开关、单片触发开关、电阻膜或导电膜压感开关和/或电容指触开关中的一个或多个。又例如，触发器206可以包括按钮触发器、按键触发器、双片触发器、单片触发器、电阻膜或导电膜压感触发器和/或电容指触触发器中的一个或多个。
采用此实现方式，可实现乘客通过移动终端或车载服务请求按钮进行的触发动作触发服务请求的发送，实现乘客通过网约车服务中心启动对网约车的监控。可理解的是，仅包括车载触发开关204时，处理器202可在车内独立设置；仅包括设置于乘客的移动终端中的触发器206时，处理器202可设置于乘客的移动终端；包括车载触发开关204和设置于乘客的移动终端中的触发器206时，处理器202可分别设置于乘客的移动终端和在车内独立设置。
参考图1B，在本实施例的一些示例性实现方式中，处理器202还可被配置为：
获取当前车辆位置；
判断当前位置是否偏离预设路线，若是，则指示发送服务请求。
采用此实现方式，可通过对当前位置是否偏离预设路线的判断实现网约车服务中心自动启动对网约车的监控。可理解的是，获取当前车辆位置可利用GPS定位芯片、北斗 定位芯片、4G/5G定位等定位方式中的一种或多种，例如可以采用车载的GPS/北斗定位芯片来获取当前车辆位置，以使得在移动通信网络不稳定的环境也能获取当前车辆位置。另外，还可连同当前位置信息一起上传至网约车服务中心。
参考图1B，在本实施例的一些示例性实现方式中，网约车监控装置还包括：
压力感测器212，被配置为感测乘客是否坐在车内；例如，压力感测器212可以包括压阻式压力传感器、陶瓷压力传感器、扩散硅压力传感器、蓝宝石压力传感器和/或压电式压力传感器中的一个或多个。
处理器202还被配置为，若由压力感测器212感测到乘客坐在车内，则指示发送服务请求。
采用此实现方式，可通过感测到乘客进入车内的触发条件实现网约车服务中心自动启动对网约车的监控。
如图6所示，适于用来实现网约车服务中心服务器的计算机系统，包括中央处理单元(CPU)，其可以根据存储在只读存储器(ROM)中的程序或者从存储部分加载到随机访问存储器(RAM)中的程序而执行各种适当的动作和处理。在RAM中，还存储有计算机系统操作所需的各种程序和数据。CPU、ROM以及RAM通过总线被此相连。输入/输入(I/O)接口也连接至总线。
以下部件连接至I/O接口:包括键盘、鼠标等的输入部分；包括诸如液晶显示器(LCD)等以及扬声器等的输出部分；包括硬盘等的存储部分；以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分。通信部分经由诸如因特网的网络执行通信处理。驱动器也根据需要连接至I/O接口。可拆卸介质，诸如磁盘、光盘、磁光盘、半导体存储器等等，根据需要安装在驱动器上，以便于从其上读出的计算机程序根据需要被安装入存储部分。
特别地，根据本实施例，上文流程图描述的过程可以被实现为计算机软件程序。例如，本实施例包括一种计算机程序产品，其包括有形地包含在计算机可读介质上的计算机程序，上述计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信部分从网络上被下载和安装，和/或从可拆卸介质被安装。
附图中的流程图和示意图，图示了本实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或示意图中的每个方框可以代表一个模块、程序段或代码的一部分，上述模块、程序段或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，示意图和/或流程图中的每个方框、以及示意和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
作为另一方面，本实施例还提供了一种非易失性计算机存储介质，该非易失性计算机存储介质可以是上述实施例中上述装置中所包含的非易失性计算机存储介质，也可以是单独存在，未装配入终端中的非易失性计算机存储介质。上述非易失性计算机存储介质存储有一个或者多个程序，当上述一个或者多个程序被一个设备执行时，使得上述设 备：根据响应于触发条件而发送至网约车服务中心的服务请求获取车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
显然，本公开的上述实施例仅仅是为清楚地说明本公开所作的举例，而并非是对本公开的实施方式的限定，对于本领域的普通技术人员来说，在上述说明的基础上还可以做出其它不同形式的变化或变动，这里无法对所有的实施方式予以穷举，凡是属于本公开的技术方案所引伸出的显而易见的变化或变动仍处于本公开的保护范围之列。

Claims (18)

  1. 一种网约车监控方法，包括：
    响应于触发条件，将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
  2. 根据权利要求1所述的方法，其中，所述触发条件包括如下条件的至少一种：
    感测到来自乘客的触发动作；
    感测到当前位置偏离预设路线；
    感测到乘客进入车内。
  3. 根据权利要求2所述的方法，其中，当所述触发条件为感测到乘客进入车内时，所述方法还包括：
    通知乘客是否允许将服务请求发送至网约车服务中心。
  4. 根据权利要求1所述的方法，其中，所述获取车辆终端采集的车内和/或车外图像进一步包括：获取车辆终端采集的车外关键帧图像，所述关键帧为包含行程中的地标性建筑的图像帧。
  5. 根据权利要求1所述的方法，还包括：响应于触发条件，将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端采集的车内和/或车外声音并将所述车内和/或车外声音进行分发。
  6. 根据权利要求1所述的方法，还包括：响应于触发条件，将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端对车辆定位得到的位置信息并将所述位置信息进行分发。
  7. 一种网约车监控方法，包括：
    网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外图像，并将所述车内和/或车外图像进行分发，其中，所述服务请求响应于触发条件而被发送至网约车服务中心。
  8. 根据权利要求7所述的方法，其中，所述将所述车内和/或车外图像进行分发，进一步包括：
    将所述车内和/或车外图像按照预设条件进行分发，其中，所述预设条件包括如下至少一种：
    分发至乘客的移动终端；
    分发至第三方接收端；
    在网约车服务中心本地存储并将服务地址分发至乘客的客户端或第三方接收端。
  9. 根据权利要求8所述的方法，其中，所述预设条件通过乘客的移动终端设定。
  10. 根据权利要求7所述的方法，还包括：网约车服务中心根据服务请求获取车辆终端采集的车内和/或车外声音并将所述车内和/或车外声音进行分发。
  11. 根据权利要求7所述的方法，还包括：网约车服务中心根据服务请求获取车辆终端对车辆定位得到的位置信息并将所述位置信息进行分发。
  12. 根据权利要求7所述的方法，还包括：
    网约车服务中心接收乘客或代约车人的移动终端发送的约车操作信息。
  13. 根据权利要求12所述的方法，其中，当网约车服务中心接收的是代约车人的移动终端发送的约车操作信息时：
    向乘客的移动终端发送分发请求，所述分发请求关于是否允许网约车服务中心将所述车内和/或车外图像分发至代约车人的移动终端。
  14. 一种网约车监控装置，包括：
    处理器，被配置为响应于触发条件将服务请求发送至网约车服务中心，以使得网约车服务中心获取车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
  15. 根据权利要求14所述的装置，还包括：
    车载触发开关和/或设置于乘客的移动终端中的触发器，分别被配置为接收乘客的触发动作。
  16. 根据权利要求14所述的装置，其中，所述处理器还被配置为：
    获取当前车辆位置；
    判断当前位置是否偏离预设路线，若是，则指示发送所述服务请求。
  17. 根据权利要求14所述的装置，还包括：
    压力感测器，被配置为感测乘客是否坐在车内；
    所述处理器还被配置为：若由压力感测器感测到乘客坐在车内，则指示发送所述服务请求。
  18. 一种网约车监控系统，包括：网约车监控装置、车辆终端及网约车服务中心；
    所述网约车监控装置，用于响应于触发条件将服务请求发送至网约车服务中心；
    所述网约车服务中心，用于根据所述服务请求获取所述车辆终端采集的车内和/或车外图像并将所述车内和/或车外图像进行分发。
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