WO2020124818A1 - Procédé et appareil permettant de réparer à distance une défaillance d'armoire à colis express, armoire à colis express et support d'informations - Google Patents

Procédé et appareil permettant de réparer à distance une défaillance d'armoire à colis express, armoire à colis express et support d'informations Download PDF

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Publication number
WO2020124818A1
WO2020124818A1 PCT/CN2019/078267 CN2019078267W WO2020124818A1 WO 2020124818 A1 WO2020124818 A1 WO 2020124818A1 CN 2019078267 W CN2019078267 W CN 2019078267W WO 2020124818 A1 WO2020124818 A1 WO 2020124818A1
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WO
WIPO (PCT)
Prior art keywords
repair
manipulator
maintenance
cabinet
inspection
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Application number
PCT/CN2019/078267
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English (en)
Chinese (zh)
Inventor
马海燕
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深圳市丰巢科技有限公司
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Publication of WO2020124818A1 publication Critical patent/WO2020124818A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
    • G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/002—Vending machines being part of a centrally controlled network of vending machines
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty

Definitions

  • the embodiments of the present application relate to the technical field of express delivery cabinets, for example, to a method, device, express delivery cabinet, and storage medium for remotely repairing failures of express delivery cabinets.
  • the intelligent courier cabinet temporarily stores the express mail in the storage space of the courier cabinet according to the size of the courier, and sends the delivery information to the user through SMS and other methods to provide the user with a 24-hour automatic pickup service.
  • This service mode is well satisfied The need for users to pick up at any time improves user satisfaction, thereby promoting the further development of e-commerce.
  • the related smart express cabinets have the following deficiencies: in the case of a malfunction of the smart express cabinet during operation, it is often necessary for the operation and maintenance personnel to rush to the site of the faulty express cabinet for inspection and maintenance, which not only Increased labor costs, and can not be repaired in time when the fault occurs, thereby affecting the normal use of intelligent express cabinet.
  • Embodiments of the present application provide a method, device, express cabinet, and storage medium for remotely repairing the failure of a courier cabinet, so as to repair the failure of the courier cabinet in a timely manner, thereby reducing labor costs and improving the time for repairing the fault.
  • an embodiment of the present application provides a method for remotely repairing the failure of an express cabinet, including:
  • failure information When a failure is detected in the express cabinet, report the failure information to the server; the failure information is used to instruct the server to generate an online maintenance work order matching the failure information; The maintenance operation instruction sent by the online maintenance work order; according to the maintenance operation instruction, control the manipulator installed on the express cabinet to perform remote fault repair operation.
  • an embodiment of the present application further provides a device for remotely repairing the failure of a courier cabinet, including: a failure information reporting module configured to report the failure information to a server when a failure of the courier cabinet is detected; The fault information is used to instruct the server to generate an online repair work order matching the fault information; the repair operation instruction receiving module is set to receive the repair operation instruction sent by the operation and maintenance personnel operating system for the online repair work order; fault repair The operation execution module is configured to control the manipulator provided on the express cabinet to perform the remote fault repair operation according to the maintenance operation instruction.
  • an embodiment of the present application further provides a courier cabinet
  • the courier cabinet includes: at least one processor; a storage device configured to store at least one program; when the at least one program is used by the at least one processor When executed, the at least one processor implements the method for remotely repairing the failure of the express cabinet provided by any embodiment of the present application;
  • the express cabinet further includes: a manipulator, which is configured to repair the express cabinet according to a maintenance operation instruction.
  • an embodiment of the present application further provides a computer storage medium on which a computer program is stored, and when the program is executed by a processor, a method for remotely repairing the failure of a courier cabinet provided by any embodiment of the present application is implemented.
  • FIG. 1 is a flowchart of a method for remotely repairing the failure of a courier cabinet provided in Embodiment 1 of the present application;
  • FIG. 2 is a schematic diagram of a device for remotely repairing failures of a courier cabinet provided in Embodiment 2 of the present application;
  • FIG. 3 is a schematic structural diagram of an express cabinet provided in Embodiment 3 of the present application.
  • FIG. 1 is a flowchart of a method for remotely repairing the failure of a courier cabinet provided in Embodiment 1 of the present application. This embodiment can be applied to the case of remotely repairing a failed courier cabinet.
  • the device can be implemented in at least one of software and hardware, and can generally be integrated in multiple types of intelligent express cabinets, and is used in conjunction with the background server system and background operating system of the intelligent express cabinet. Accordingly, as shown in FIG. 1, the method includes step S110, step S120, and step S130.
  • step S110 when a failure of the express cabinet is detected, the failure information is reported to the server; the failure information is used to instruct the server to generate an online maintenance work order that matches the failure information.
  • the online maintenance work order may be an electronic form work order used by the operation and maintenance personnel to perform online maintenance on the faulty express cabinet, and the content information included may be consistent with the related repair work order, such as the location information and number information of the faulty express cabinet,
  • the specific fault information and maintenance time limit can also be expanded according to actual needs.
  • the embodiments of the present application do not limit the specific content of the online maintenance work order.
  • the courier cabinet when it detects a failure during its operation, it can obtain specific failure information and report the obtained failure information to the server. After receiving the fault information reported by the express cabinet, the server can generate a matching online maintenance work order according to the type of fault information and send it to the background operating system of the operation and maintenance personnel matching the fault express cabinet.
  • the background operating system of the operation and maintenance personnel may be a system based on a personal computer (Personal Computer, PC), or an application program based on a smart terminal (such as a smart phone or tablet computer, etc.). Limit it.
  • step S120 a maintenance operation instruction sent by the operation and maintenance personnel operating system for the online maintenance work order is received.
  • the operation and maintenance personnel can view the online maintenance work order through the operation and maintenance personnel background operating system to obtain specific failure information, and send the corresponding maintenance operation instruction to the faulty express cabinet according to the failure information in the online maintenance work order.
  • the background operating system of the operation and maintenance personnel can provide a visual operation interface for the operation and maintenance personnel, so that the operation and maintenance personnel can view the details of the fault or issue operation instructions, etc.
  • step S130 according to the maintenance operation instruction, control the manipulator provided on the express cabinet to perform a remote fault repair operation.
  • the courier cabinet can control the manipulator installed on the courier cabinet to perform the matched remote fault repair operation according to the maintenance operation instruction.
  • the manipulator in the embodiment of the present application may be disposed outside the express cabinet, and can move in multiple directions such as up, down, left, and right according to the control instructions through its own architecture to repair the express cabinet.
  • the method for remotely repairing the failure of a courier cabinet provided by the embodiments of the present application can use a manipulator provided on the courier cabinet to perform remote maintenance on the faulty courier cabinet, without requiring the maintenance personnel to perform fault maintenance on site to reduce labor costs.
  • failure can be repaired, and the failure can be repaired in the shortest time, so as to effectively improve the repair time and ensure the normal operation of the express cabinet.
  • the failure information may include storage box failure information
  • the online maintenance work order may include a storage box online maintenance work order
  • the robot installed on the express cabinet is controlled to execute
  • the remote fault repair operation may include: when it is determined that the maintenance operation instruction is to open the faulty storage box, move the manipulator to the target faulty storage box and control the manipulator to perform the door opening operation; when determining the repair operation When the instruction is to close the faulty storage box, move the manipulator to the target faulty storage box and control the manipulator to perform a door closing operation.
  • the corresponding online maintenance work order may be the storage box online maintenance work order.
  • the storage box failure may include a storage box door opening failure and a storage box door closing failure.
  • the fault information included in the corresponding storage box online maintenance work order may be a storage box opening door failure.
  • the express cabinet After receiving the maintenance operation instruction to open the faulty storage box, the express cabinet can control the manipulator to move to the target faulty storage box and open the door.
  • the storage box failure is a door closing failure, that is, the target faulty storage box cannot be closed
  • the fault information included in the corresponding storage box online maintenance work order may be the storage box closing failure.
  • the operation and maintenance personnel After receiving the online maintenance work order for the storage box, the operation and maintenance personnel can send a maintenance operation instruction to the express cabinet to close the faulty storage box.
  • the express cabinet After receiving the maintenance operation instruction to close the faulty storage box, the express cabinet can control the robot to move to the target faulty storage box and close the door.
  • the failure information may include a cabinet machine failure;
  • the online maintenance work order may include a cabinet machine online maintenance work order; according to the maintenance operation instruction, the robot disposed on the express cabinet is controlled to execute a remote
  • the fault repairing operation includes: when it is determined that the maintenance operation instruction is to restart the cabinet mainframe, moving the manipulator to the position of the host switch button and controlling the manipulator to turn on the host switch button to restart the host.
  • the cabinet system of the express cabinet will also fail.
  • the corresponding online maintenance work order may be a cabinet online maintenance work order.
  • the operation and maintenance personnel can send a maintenance operation instruction to the express cabinet to restart the cabinet host.
  • the express cabinet can control the robot to move to the position of the main unit switch button and turn on the main unit switch button to restart the main unit. It should be noted that if the host switch button of the cabinet is protected by the cabinet door, the courier cabinet can first control the opening of the cabinet door where the host switch button is located before the manipulator turns on the host switch button.
  • the method for remotely repairing the failure of a courier cabinet may further include: during the process of the remote fault repair operation performed by the manipulator, acquiring an on-site repair video of the manipulator and repairing the on-site repair Video feedback to the operation and maintenance personnel; wherein, the on-site repair video includes at least the global repair video obtained from the video surveillance system of the express cabinet, and at least the repair detail video obtained from the video acquisition device installed on the robot One kind.
  • the on-site repair video can be a real-time video of the repair operation of the robot
  • the global repair video can be a video that can observe the complete operation of the entire express cabinet and the robot
  • the repair detail video can be a specific repair operation of the robot. video.
  • the on-site repair of the manipulator can be obtained through the video monitoring system of the courier cabinet and the camera device provided under the manipulator video.
  • the courier cabinet sends the obtained on-site repair video to the operation and maintenance personnel, so that the O&M personnel can monitor the maintenance status of the courier cabinet through the on-site repair video.
  • the live repair video in the embodiment of the present application may include videos from two different sources. One is the global repair video obtained through the video surveillance system of the express cabinet. Through the global repair video, the operation and maintenance personnel can completely view the repair process of the manipulator to the express cabinet. The other is the repair detail video obtained through the video capture device (such as a camera) installed on the manipulator. Through the repair detail video, the operation and maintenance personnel can view the specific repair operation performed by the manipulator from the visual angle of the manipulator.
  • the method for remotely repairing the failure of the express cabinet may further include: when it is determined that the remote fault repair operation of the manipulator fails to execute, and the number of failures reaches a set threshold, to the server Send repair failure information, so that the server generates an on-site repair work order according to the repair failure information; wherein the on-site repair work order is used to instruct the operation and maintenance personnel to repair the express cabinet on-site.
  • the set threshold may be a value set according to actual needs, such as 3, 4, or 6, etc.
  • the embodiments of the present application do not limit the specific value of the set threshold.
  • the express cabinet can control the reset of the manipulator and send a repair failure message to the server.
  • the server may generate the corresponding on-site repair work order according to the repair failure information and the online repair work order previously generated.
  • the on-site maintenance work order is similar to the related maintenance work order, and is used to instruct the operation and maintenance personnel to perform on-site repair on the express cabinet.
  • the method for remotely repairing the failure of the express delivery cabinet may further include: sending an inspection instruction to the server; the inspection instruction is used to instruct the server to generate a match with the inspection instruction Inspection work order; receiving the inspection operation instruction sent by the operation and maintenance personnel operating system for the inspection work order; according to the inspection operation instruction, controlling the robot to perform a remote inspection operation.
  • the manipulator in addition to using the manipulator to perform remote fault repair, the manipulator may also be used to perform remote inspection operations.
  • the express cabinet can periodically send inspection instructions to the server, or the inspection instructions can be sent to the server by the operation and maintenance personnel according to the inspection requirements.
  • the server may generate an inspection work order matching the inspection instruction and send it to the background operating system of the operation and maintenance personnel.
  • the operation and maintenance personnel can send inspection operation instructions to the express cabinet.
  • the express cabinet can control the manipulator to perform remote inspection operations according to the received inspection operation instructions.
  • controlling the robot to perform a remote inspection operation according to the inspection operation instruction may include: according to the inspection operation instruction, controlling the robot to move according to the inspection direction, and Obtain the inspection video of the manipulator, and feed the inspection video to the operation and maintenance personnel.
  • the express cabinet can control the manipulator to move up, down, left, and right in the front, back, left, and right sides of the express cabinet according to the inspection operation instructions, and at the same time obtain the inspection video of the robot during the movement.
  • the video surveillance system of the express cabinet and the video acquisition device installed on the manipulator can simultaneously obtain the inspection videos of different angles, and feed back the obtained inspection videos to the operation and maintenance personnel.
  • the operation and maintenance personnel can judge whether there are hidden dangers and abnormalities in the express cabinet according to the inspection video. If it is determined that there are hidden safety hazards and abnormalities, the corresponding online maintenance work order or on-site maintenance work order can be manually created. If no abnormalities or hidden dangers are found, the inspection is over and the robot can be controlled to reset.
  • the express cabinet can also directly control the robot to perform regular inspection operations, and send the obtained inspection video to the background operation system of the operation and maintenance personnel for storage, so that the operation and maintenance personnel can view it at any time.
  • the background operating system of the operation and maintenance personnel may have functions such as cabinet management, manipulator management, remote repair of storage box failures, remote repair of cabinet failures, remote repair of other failures, and operation and maintenance administrator management.
  • cabinet management can maintain the basic information of the cabinet, including but not limited to the cabinet code, cabinet status, delivery administrative area, delivery detailed address, robot code, type and status, cabinet administrator, and activation time.
  • Manipulator management can realize the maintenance of the basic information of the manipulator, including but not limited to the manipulator code, type, status, parameter, function, cabinet code, affiliated administrative area, detailed address and installation time.
  • Remote control of storage box fault function can realize work order number, storage box fault time, fault type, description, fault reporting method, fault storage box code, cabinet code, administrative area, detailed address, robot code, robot type, control from Processing of information such as start time, fault repair time, operation and maintenance/customer service personnel, work order status, whether to find a work order and remarks in the field, etc.
  • Remote repair of cabinet fault function can realize work order number, cabinet host failure time, fault type, description, fault reporting method, host code, release administrative area, detailed address, robot code, robot type, control start time, fault repair Handling of information such as time, O&M/customer service personnel, work order status, whether to find a work order in the field, and remarks.
  • Remote repair of other fault functions can realize the work order number, other fault time of the cabinet, fault type, description, fault reporting method, faulty software and hardware, administrative area, detailed address, robot code, robot type, control start time, fault repair Handling of information such as time, operation and maintenance/customer service personnel, work order status, whether to find a work order and remarks in the field.
  • the operation and maintenance administrator management function can realize the management and maintenance of the operation and maintenance administrator account and basic information.
  • the failure information is reported to the server, so that the server generates an online maintenance work order matching the failure information according to the received failure information and sends it to the operation and maintenance personnel.
  • the operation and maintenance personnel can send maintenance operation instructions to the express cabinet for the online maintenance work order to control the robot installed on the express cabinet to perform remote fault repair operations, thereby avoiding the high labor cost and low repair efficiency of the related express cabinet fault repair. Repair the failure of the express delivery cabinet in time, thereby reducing labor costs and improving the timeliness of failure repair.
  • FIG. 2 is a schematic diagram of a device for remotely repairing the failure of a courier cabinet provided in Embodiment 2 of the present application. As shown in FIG. 2, the device includes: a fault information reporting module 210, a maintenance operation instruction receiving module 220, and a fault repair operation execution Module 230.
  • the fault information reporting module 210 is configured to report fault information to the server when a fault is detected in the express cabinet; the fault information is used to instruct the server to generate an online maintenance work order matching the fault information.
  • the maintenance operation instruction receiving module 220 is configured to receive the maintenance operation instruction sent by the operation and maintenance personnel operating system for the online maintenance work order.
  • the fault repair operation execution module 230 is configured to control the manipulator provided on the express cabinet to perform remote fault repair operations according to the maintenance operation instruction.
  • the failure information is reported to the server, so that the server generates a matching online maintenance work order according to the received failure information and sends it to the operation and maintenance personnel.
  • the operation and maintenance personnel can send maintenance operation instructions to the express cabinet for the online maintenance work order to control the robot installed on the express cabinet to perform remote fault repair operations, thereby avoiding the high labor cost and low repair efficiency of the related express cabinet fault repair. Repair the failure of the express delivery cabinet in time, thereby reducing labor costs and improving the timeliness of failure repair.
  • the fault information includes storage box fault information
  • the online maintenance work order includes a storage box online repair work order
  • the fault repair operation execution module 230 is configured to determine the repair operation instruction To open the faulty storage box, move the manipulator to the target faulty storage box and control the manipulator to perform the door opening operation; when it is determined that the maintenance operation instruction is to close the faulty storage box, move the manipulator to The target fault storage box controls the manipulator to perform a door closing operation.
  • the fault information includes a cabinet failure
  • the online maintenance work order includes a cabinet online maintenance work order
  • the fault repair operation execution module 230 is configured to determine that the repair operation instruction is When restarting the main unit of the cabinet, move the manipulator to the position of the host switch button and control the manipulator to turn on the host switch button to restart the host.
  • the device further includes: a repair video acquisition module configured to acquire a field repair video of the manipulator during the remote fault repair operation of the manipulator and repair the site Video feedback to the operation and maintenance personnel.
  • the on-site repair video includes: at least one of a global repair video obtained from a video monitoring system of the express cabinet, and a repair detail video obtained from a video acquisition device installed on the robot.
  • the device further includes: a repair failure information sending module, which is configured to send a notification to the robot when it is determined that the remote fault repair operation of the manipulator fails to execute and the number of failures reaches a set threshold
  • the server sends repair failure information, so that the server generates an on-site repair work order according to the repair failure information.
  • the on-site maintenance work order is used to instruct the operation and maintenance personnel to perform on-site repair on the express cabinet.
  • the apparatus further includes: a patrol instruction sending module configured to send a patrol instruction to the server; the patrol instruction is used to instruct the server to generate and patrol instructions Matching inspection work order; inspection operation instruction receiving module, set to receive inspection operation instruction sent by the operation and maintenance personnel operating system for the inspection inspection work order; inspection operation execution module, set to follow the inspection
  • the inspection operation instruction controls the manipulator to perform a remote inspection operation.
  • the inspection operation execution module is configured to control the robot to move in the inspection direction according to the inspection operation instruction, and obtain the inspection video of the robot to inspect the inspection Check the video feedback to the operation and maintenance personnel.
  • the above device for remotely repairing the failure of the express cabinet can execute the method for remotely repairing the failure of the express cabinet provided in any embodiment of the present application, and has a functional module corresponding to the execution method.
  • the method for remotely repairing the failure of the express cabinet provided in any embodiment of this application.
  • the device for remotely repairing the failure of the express cabinet described above is a device that can execute the method for remotely repairing the failure of the express cabinet in the embodiments of the present application, based on the method for remotely repairing the failure of the express cabinet described in the embodiments of the present application, this Those skilled in the art can understand the specific implementation of the device for remotely repairing the failure of the express cabinet of the present embodiment and its multiple variations, so here how the device for remotely repairing the failure of the express cabinet implements the remote repair in the embodiments of the present application The method of express cabinet failure will not be described in detail. As long as a person skilled in the art implements the method for remotely repairing the failure of the express cabinet in the embodiments of the present application, all devices fall within the scope of protection of the present application.
  • FIG. 3 is a schematic structural diagram of an express cabinet provided in Embodiment 3 of the present application.
  • FIG. 3 shows a block diagram of an express cabinet 312 suitable for implementing the embodiments of the present application.
  • the express cabinet 312 shown in FIG. 3 is only an example, and should not bring any limitation to the functions and usage scope of the embodiments of the present application.
  • the express cabinet 312 is expressed in the form of a general-purpose computing device.
  • the components of the express cabinet 312 may include, but are not limited to: at least one processor 316, a storage device 328, and a bus 318 connecting different system components (including the storage device 328 and the processor 316).
  • the bus 318 represents at least one of several types of bus structures, including a memory bus or a memory controller, a peripheral bus, a graphics acceleration port, a processor, or a local bus using any of a variety of bus structures.
  • these architectures include, but are not limited to, Industry Standard Architecture (ISA) bus, Micro Channel Architecture (MCA) bus, Enhanced ISA bus, Video Electronics Standards Association (Video Electronics Standards) Association, VESA) local area bus and peripheral component interconnect (Peripheral Component Interconnect, PCI) bus.
  • the express cabinet 312 typically includes a variety of computer system readable media. These media may be any available media that can be accessed by the express cabinet 312, including volatile and non-volatile media, removable and non-removable media.
  • the storage device 328 may include a computer system readable medium in the form of volatile memory, such as at least one of a random access memory (Random Access Memory, RAM) 330 and a cache memory 332.
  • the express cabinet 312 may include other removable/non-removable, volatile/nonvolatile computer system storage media.
  • the storage system 334 may be configured to read and write non-removable, non-volatile magnetic media (not shown in FIG. 3, commonly referred to as a "hard disk drive").
  • each drive may be connected to the bus 318 through at least one data medium interface.
  • the storage device 328 may include at least one program product, and the program product has a group (for example, at least one) of program modules that are configured to perform the functions of the embodiments of the present application.
  • a program 336 having a set of (at least one) program modules 326 may be stored in, for example, a storage device 328.
  • Such program modules 326 include but are not limited to an operating system, at least one application program, other program modules, and program data. In these examples Each or some combination of may include the realization of the network environment.
  • the program module 326 generally performs at least one of the functions and methods in the embodiments described in this application.
  • the express cabinet 312 may also communicate with at least one external device 314, at least one device that enables a user to interact with the express cabinet 312, and at least one device of any device that enables the express cabinet 312 to communicate with at least one other computing device Communicate.
  • the external device 314 may be a keyboard, a pointing device, a camera, a display 324, etc., so that any equipment that enables the express cabinet 312 to communicate with at least one other computing device may be a network card, a modem, or the like. This communication can be performed through an input/output (I/O) interface 322.
  • I/O input/output
  • the express cabinet 312 can also communicate with at least one network through a network adapter 320, and the at least one network includes at least one of a local area network (Local Area Network, LAN), a wide area network (Wide Area Network, WAN), and a public network. , Where the public network may be the Internet. As shown in the figure, the network adapter 320 communicates with other modules of the express cabinet 312 through the bus 318.
  • a network adapter 320 communicates with other modules of the express cabinet 312 through the bus 318.
  • the processor 316 executes the programs stored in the storage device 328 to execute various functional applications and data processing, for example, to implement the method for remotely repairing the failure of the express delivery cabinet provided by the foregoing embodiments of the present application.
  • the processing unit executes the program, it realizes that: when a failure of the express cabinet is detected, the failure information is reported to the server; the failure information is used to instruct the server to generate a match with the failure information Online maintenance work order; receiving maintenance operation instructions sent by the operation and maintenance personnel operating system for the online maintenance work order; according to the maintenance operation instructions, controlling the manipulator installed on the express cabinet to perform remote fault repair operations.
  • the express cabinet 312 of the embodiment of the present application may further include: a manipulator configured to perform maintenance on the express cabinet according to a maintenance operation instruction.
  • Embodiment 4 of the present application also provides a computer storage medium storing a computer program, which when executed by a computer processor is set to perform the method for remotely repairing the failure of a courier cabinet described in any of the above embodiments of the present application:
  • the failure information is reported to the server; the failure information is used to instruct the server to generate an online maintenance work order matching the failure information; receiving the operation and maintenance personnel operating system for the online
  • the maintenance operation instruction sent by the maintenance work order according to the maintenance operation instruction, the manipulator installed on the express cabinet is controlled to perform a remote fault repair operation.
  • the computer storage medium in the embodiments of the present application may adopt any combination of at least one computer-readable medium.
  • the computer-readable medium may be a computer-readable signal medium or a computer-readable storage medium.
  • the computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination of the above.
  • computer-readable storage media include: electrical connections with at least one wire, portable computer disk, hard disk, random access memory (RAM), read-only memory (Read Only Memory, ROM ), erasable programmable read-only memory ((Erasable Programmable Read Only Memory, EPROM) or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any of the above The right combination.
  • the computer-readable storage medium may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device.
  • the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, in which computer-readable program code is carried. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium, and the computer-readable medium may send, propagate, or transmit a program for use by or in combination with an instruction execution system, apparatus, or device. .
  • the program code contained on the computer-readable medium may be transmitted on any appropriate medium, including but not limited to wireless, wire, optical cable, radio frequency (RF), etc., or any suitable combination of the foregoing.
  • RF radio frequency
  • the computer program code for performing the operations of the present application may be written in at least one programming language or a combination thereof, the programming language includes object-oriented programming languages such as Java, Smalltalk, C++, and also includes the conventional procedural formula Programming language-such as "C" language or similar programming language.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as an independent software package, partly on the user's computer and partly on a remote computer, or entirely on the remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (for example, through an Internet service provider Internet connection).
  • LAN local area network
  • WAN wide area network
  • Internet service provider Internet connection for example, AT&T, MCI, Sprint, EarthLink, MSN, GTE, etc.

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Abstract

L'invention porte sur un procédé et sur un appareil permettant de réparer à distance une défaillance d'une armoire à colis express, sur une armoire à colis express et sur un support d'informations. Le procédé consiste : lorsqu'il est détecté qu'une armoire à colis express tombe en panne, à rapporter des informations de défaillance à un serveur, les informations de défaillance étant utilisées pour ordonner au serveur de générer un ordre de travail de maintenance en ligne correspondant aux informations de défaillance ; à recevoir une instruction d'opération de maintenance envoyée par un système d'exploitation de personnel d'exploitation et de maintenance par rapport à l'ordre de travail de maintenance en ligne ; et à commander, en fonction de l'instruction d'opération de maintenance, un bras robotique agencé sur l'armoire à colis express pour effectuer une opération de réparation de défaillance à distance.
PCT/CN2019/078267 2018-12-18 2019-03-15 Procédé et appareil permettant de réparer à distance une défaillance d'armoire à colis express, armoire à colis express et support d'informations WO2020124818A1 (fr)

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CN110674952A (zh) * 2019-10-09 2020-01-10 深圳市丰巢科技有限公司 一种远程快递柜故障修复方法、装置、服务器和存储介质
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CN111505369A (zh) * 2020-04-24 2020-08-07 杭州利富豪科技股份有限公司 智能柜及其监控器
CN113837400B (zh) * 2020-06-08 2024-04-16 菜鸟智能物流控股有限公司 物流对象投递装置故障处理和装置
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