WO2020011043A1 - 一种物流对象配送信息的获取方法、装置和系统 - Google Patents

一种物流对象配送信息的获取方法、装置和系统 Download PDF

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Publication number
WO2020011043A1
WO2020011043A1 PCT/CN2019/094157 CN2019094157W WO2020011043A1 WO 2020011043 A1 WO2020011043 A1 WO 2020011043A1 CN 2019094157 W CN2019094157 W CN 2019094157W WO 2020011043 A1 WO2020011043 A1 WO 2020011043A1
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Prior art keywords
information
communication
logistics object
receiver
logistics
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PCT/CN2019/094157
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English (en)
French (fr)
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郑君涵
李明泽
胡赛
吴惠梓
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菜鸟智能物流控股有限公司
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Publication of WO2020011043A1 publication Critical patent/WO2020011043A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0832—Special goods or special handling procedures, e.g. handling of hazardous or fragile goods
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems

Definitions

  • the present application relates to the technical field of logistics distribution, and in particular, to a method for acquiring distribution information of logistics objects, an apparatus for acquiring distribution information of logistics objects, and a system for acquiring distribution information of logistics objects.
  • the delivery station In the end of the express delivery, there is a delivery station that collects express delivery.
  • the delivery station can receive the delivery sent by the courier of each delivery company instead of the receiver.
  • the station administrator can choose to deliver it to the door or the receiver to the station Self-pickup, but whether it is home delivery or post pick-up, you need to contact the receiver in advance to determine.
  • the courier when the courier picks up the courier that needs to be delivered by himself from the outlet, he can deliver it to the door according to the requirements of the receiver, or he can place the courier in the self-lifting cabinet or in the post according to the requirements of the receiver.
  • the stations should be picked up by themselves, and they need to contact the receiver in advance to determine.
  • the station manager or courier needs to manually query the phone number of each courier receiver, and contact the receiver through the phone number to determine whether it is delivered to the door or the receiver records the courier delivery method after picking up, and receives a large number of courier at the station. Or when the courier receives a large number of courier services that need to be delivered by himself, the station manager or courier needs to repeat the above steps for each courier. On the one hand, a call needs to be made for each courier, which increases the cost of communication time and reduces the delivery of the courier. Efficiency, on the other hand, under the triple pressure of large number of dispatches, long communication time and communication quality, it is difficult for humans to achieve a high level of fulfillment delivery, resulting in courier being placed at a collection point without delivery without the consumer's permission. Occasionally, the door-to-door feeling is reduced.
  • embodiments of the present application are provided in order to provide a method for acquiring logistics object distribution information, a device for acquiring logistics object distribution information, and a logistics object distribution to overcome the above problems or at least partially solve the problems Information acquisition system.
  • an embodiment of the present application discloses a method for acquiring logistics object distribution information, including:
  • the communication information is voice information
  • the step of determining the distribution information of the logistics object based on the communication information includes:
  • the step of performing semantic analysis on the text information to obtain the distribution information of the logistics object includes:
  • the distribution information of the logistics object is determined according to the core intention of each sentence.
  • the step of determining the distribution information of the logistics object according to the core intent of each sentence includes:
  • the delivery information corresponding to the target intent is obtained.
  • the step of filtering the word segmentation set to obtain at least one keyword of each sentence includes:
  • Stopword filtering is performed on the word segmentation set according to a preset stopword wordlist.
  • the method further includes:
  • the method before the step of establishing communication with the receiver terminal according to the communication connection information, the method further includes:
  • the historical behavior data includes at least one of geographic information of the recipient, historical recipient behavior data of the recipient, portrait of the recipient, frequency of communication with the recipient, and emotional response data of the recipient's communication.
  • an embodiment of the present application discloses a method for acquiring logistics object distribution information, including:
  • Acquiring logistics information of at least one logistics object where the logistics information includes communication connection information of a receiver terminal of a receiver associated with the logistics object;
  • the server being configured to establish a communication with a receiver terminal associated with the at least one logistics object according to the communication connection information in the communication request, and determine according to the communication information in the communication process Distribution information of the at least one logistics object;
  • the step of obtaining logistics information of at least one logistics object includes:
  • Acquiring receiver information associated with a logistics object identifier in the to-be-delivered list where the receiver information includes communication connection information of a receiver terminal.
  • the step of generating a communication request for a recipient terminal associated with the at least one logistics object according to the communication connection information includes:
  • a communication request is generated according to the communication connection information associated with the logistics object identifier in the to-be-delivered list.
  • the method further includes:
  • an embodiment of the present application discloses a device for acquiring distribution information of a logistics object, including:
  • a communication request receiving module configured to receive a communication request sent by a distributor terminal for a recipient terminal associated with at least one logistics object, where the communication request includes communication connection information of the recipient terminal;
  • a communication establishing module configured to establish communication with the receiver terminal according to the communication connection information
  • a communication information receiving module configured to receive communication information of the receiver terminal during a communication process
  • a distribution information determining module configured to determine the distribution information of the logistics object according to the communication information
  • a delivery information sending module is configured to send the delivery information to the terminal of the delivery party.
  • the communication information is voice information
  • the distribution information determination module includes:
  • a text information conversion submodule configured to convert the voice information into text information
  • the semantic analysis sub-module is configured to perform semantic analysis on the text information to obtain delivery information of the logistics object.
  • the semantic analysis sub-module includes:
  • a sentence breaking unit configured to perform sentence breaking processing on the text information to obtain at least one sentence
  • a word segmentation unit configured to perform word segmentation on the at least one sentence to obtain a word segmentation set of each sentence
  • a filtering unit configured to filter the word segmentation set to obtain at least one keyword of each sentence
  • a core intent matching unit configured to match in a preset keyword-semantic information database according to the keywords to obtain the core intent of each sentence;
  • the distribution information determining unit is configured to determine the distribution information of the logistics object according to the core intention of each sentence.
  • the delivery information determination unit includes:
  • Classification subunits are used to classify the core intent of each sentence to obtain the core intent classification related to the distribution information
  • a weight acquisition subunit configured to acquire a weight of each core intent in the core intent classification according to a preset intention level weight table
  • a target intent determination subunit configured to perform intent arbitration to determine the target intent according to the weight of each core intent in the core intent classification
  • the distribution information determination subunit is configured to obtain the distribution information corresponding to the target intent according to a preset intent-distribution information comparison table.
  • the filtering unit includes:
  • Part-of-speech filtering sub-unit configured to perform part-of-speech filtering on the set of participles according to a preset part-of-speech table
  • Word frequency filtering subunit configured to perform word frequency filtering on the word segmentation set according to a preset word frequency table
  • a stop word filtering subunit is configured to perform stop word filtering on the word segmentation set according to a preset stop word list.
  • the apparatus further includes:
  • a response text information obtaining module configured to obtain response text information corresponding to the delivery information according to the delivery information
  • a voice conversion module configured to convert the response text information into a response voice
  • a response voice sending module configured to send the response voice to the receiver terminal.
  • it further includes:
  • a behavior data acquisition module for acquiring historical behavior data of a receiver
  • a communication establishing module is configured to determine whether to establish communication with the receiver terminal according to the historical behavior data.
  • the historical behavior data includes at least one of geographic information of the recipient, historical recipient behavior data of the recipient, portrait of the recipient, frequency of communication with the recipient, and emotional response data of the recipient's communication.
  • an embodiment of the present application discloses a device for acquiring distribution information of a logistics object, including:
  • a logistics information acquisition module configured to acquire logistics information of at least one logistics object, where the logistics information includes communication connection information of a receiver terminal of a receiver associated with the logistics object;
  • a communication request generating module configured to generate a communication request for a receiver terminal associated with the at least one logistics object according to the communication connection information
  • a communication request sending module configured to send the communication request to a server, where the server is configured to establish a communication with a receiver terminal associated with the at least one logistics object according to the communication connection information in the communication request, and according to, Communication information in the communication process determines distribution information of the at least one logistics object;
  • the distribution information receiving module is configured to receive the distribution information of the at least one logistics object sent by the server.
  • the logistics information acquisition module includes:
  • a logistics object identifier acquisition submodule configured to obtain a logistics object identifier of a logistics object to be distributed within a preset time period
  • a to-be-delivered list generation submodule configured to add the logistics object identifier to the to-be-delivered list
  • the communication connection information acquisition submodule is configured to acquire receiver information associated with a logistics object identifier in the to-be-delivered list, and the receiver information includes communication connection information of a receiver terminal.
  • the communication request generating module includes:
  • An operation detection submodule configured to detect whether a communication request is received for communication connection information corresponding to the logistics object identifier in the to-be-delivered list
  • the communication request generating submodule is configured to generate a communication request according to the communication connection information associated with the logistics object identifier in the to-be-delivered list.
  • the apparatus further includes:
  • the distribution information display module is used to display the distribution information of the logistics object.
  • an embodiment of the present application discloses a system for acquiring distribution information of a logistics object, including a terminal and a server of a distribution party,
  • the server includes:
  • a communication request receiving module configured to receive a communication request sent by a distributor terminal for a recipient terminal associated with at least one logistics object, where the communication request includes communication connection information of the recipient terminal;
  • a communication establishing module configured to establish communication with the receiver terminal according to the communication connection information
  • a communication information receiving module configured to receive communication information of the receiver terminal during a communication process
  • a distribution information determining module configured to determine the distribution information of the logistics object according to the communication information
  • a delivery information sending module configured to send the delivery information to the terminal of the delivery party
  • the distributor terminal includes:
  • a logistics information acquisition module configured to acquire logistics information of at least one logistics object, where the logistics information includes communication connection information of a receiver terminal of a receiver associated with the logistics object;
  • a communication request generating module configured to generate a communication request for a receiver terminal associated with the at least one logistics object according to the communication connection information
  • a communication request sending module configured to send the communication request to a server, where the server is configured to establish a communication with a receiver terminal associated with the at least one logistics object according to the communication connection information in the communication request, and according to, Communication information in the communication process determines distribution information of the at least one logistics object;
  • the distribution information receiving module is configured to receive the distribution information of the at least one logistics object sent by the server.
  • an embodiment of the present application discloses an apparatus, including: one or more processors; and one or more machine-readable media having instructions stored thereon. When executed, the apparatus is caused to execute one or more of the methods described in the embodiments of the present application.
  • the embodiments of the present application disclose one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the device to execute one or more of the embodiments described in the embodiments of the present application. Methods.
  • the distributor terminal may send a communication request for the receiver terminal associated with the logistics object to be distributed to the server, and the server communicates with the receiver terminal associated with each logistics object, and determines the distribution information through the communication information.
  • the delivery party does not need to communicate with the receiver terminal associated with the logistics object one by one to determine the delivery information of the logistics object, and realizes the batch acquisition of the delivery information of the logistics object, on the one hand, it reduces the communication time between the delivery party and the receiver Cost, improving the distribution efficiency of logistics objects; on the other hand, the machine instead of the sender communicates with the receiver, which can achieve a high fulfillment delivery level under the triple pressure of large number of parts, long communication time and communication quality, and improve reception Square sense.
  • multiple core intents identified by the voice information of the receiving terminal in communication are classified, and multi-intent arbitration is performed according to the intent level weight of each core intent in the core intent classification related to the distribution information.
  • Target intent solves the problem of multi-intent parsing of long sentences in traditional natural language understanding, and can accurately identify the intent of the receiver from long speech information.
  • a response voice message can be generated according to the receiver ’s target intention to automatically reply to the receiver ’s terminal, which improves the interaction with the receiver and further improves the receiver ’s physical sensation.
  • whether to establish communication with the receiver terminal can be determined according to the historical behavior data of the receiver, thereby avoiding unnecessary interference to the receiver.
  • the distributor terminal after the distributor terminal sends a communication request for the receiver terminal associated with at least one logistics object to the server, the distributor information can be received from the server and displayed, so that the distributor can use the distribution information according to the distribution information.
  • the distribution of logistics objects avoids the problem of placing the courier at the collection point without the consumer's permission and not delivering it to the door, which improves the consumer's physical feeling.
  • FIG. 1 is a flowchart of steps in Embodiment 1 of a method for obtaining distribution information of logistics objects of the present application
  • FIG. 2 is a flowchart of steps in Embodiment 2 of a method for acquiring logistics object delivery information according to the present application;
  • FIG. 3 is a schematic diagram of communicating with multiple receivers at the same time according to an embodiment of the present application.
  • FIG. 5 is a flowchart of steps in Embodiment 3 of a method for acquiring distribution information of logistics objects of the present application
  • FIG. 6 is a schematic diagram of a display interface for a communication request sent by a distributor terminal of the present application
  • FIG. 7 is a schematic diagram of a distribution terminal of the present application displaying distribution information of a logistics object
  • FIG. 8 is a structural block diagram of Embodiment 1 of an apparatus for acquiring distribution object logistics information of the present application
  • FIG. 9 is a structural block diagram of a second embodiment of an apparatus for acquiring distribution object logistics information of the present application.
  • FIG. 10 is a structural block diagram of an embodiment of a system for acquiring distribution information of logistics objects of the present application.
  • the method for acquiring logistics object distribution information in the embodiment of the present application may be applied to a server, and may include the following steps:
  • Step 101 Receive a communication request sent by a distributor terminal for a recipient terminal associated with at least one logistics object, where the communication request includes communication connection information of the recipient terminal.
  • the logistics object may be a logistics item such as parcel, express delivery, takeaway, etc.
  • the delivery party may be a courier, a collection point, or an administrator of a post station, and the receiver may be the final recipient of the logistics object. Or the final recipient authorizes the intermediary on behalf of the recipient.
  • the logistics object is usually delivered by the distributor to the receiver.
  • the terminal of the distributor may be the terminal used by the distributor to manage the received logistics object, and the terminal of the receiver may be the terminal used by the receiver to communicate.
  • the mobile terminal can scan the logistics object's voucher to carry out storage, classification, and obtain logistics information on the logistics object.
  • the station administrator can obtain the to-be-delivered list of the logistics objects that need to be delivered through the application on the terminal of the delivery party. Before the delivery, the logistics objects in the to-be-delivered list need to contact the receiver to confirm whether the delivery is to the door or the receiver arrives Since mentioning.
  • the application of the delivery terminal of the courier can obtain a to-be-delivered list of the logistics object that needs to be delivered, The subject needs to contact the receiver before delivery to confirm whether it is delivered to the door or the receiver arrives at the station.
  • the station manager or courier can trigger the "One Click Dial" button in the to-be-delivered list.
  • the communication request may include communication connection information of the receiver terminal.
  • the communication connection information may be the receiver ’s mobile phone number or phone number.
  • the communication connection information may also be another account number, such as on various instant messaging applications.
  • the number registered by the receiver and the communication connection information may also be other identifiers that display the receiver's terminal information in non-plain text, or other key identifiers, etc., to ensure that the receiver's private information is not leaked.
  • the content and display are not restricted.
  • the server may be a platform connected to the receiver terminal and capable of communicating with multiple receiver terminals.
  • the server may be a calling platform.
  • the calling platform may be based on the communication connections of multiple receiver terminals in the communication request.
  • the information is communicated in voice or text with multiple recipient terminals.
  • Step 102 Establish communication with the receiver terminal according to the communication connection information.
  • the server may establish communication with multiple receiver terminals.
  • the communication connection information may be a mobile phone number or a phone number, and voice communication may be established with multiple mobile phones or fixed phones.
  • An instant messaging application account the instant messaging application can be used to establish communication with the recipient terminal logged in to the communication account.
  • the communication can be voice communication (phone) or text message communication (short message or chat message). This application The embodiment does not limit the manner of establishing communication with the receiver terminal, nor does it limit the manner of communicating with the receiver terminal.
  • Step 103 Receive communication information of the receiver terminal during a communication process.
  • the voice information of the receiver terminal is received, and if it is an instant application communication, the voice information or text information of the receiver terminal is received.
  • Step 104 Determine distribution information of the logistics object according to the communication information.
  • the voice information can be converted into text information.
  • the ASR Automatic Speech Recognition Technology, Automatic Speech Recognition
  • NLU Natural Language Understanding, Natural Understanding
  • Step 105 Send the delivery information to the terminal of the delivery party.
  • the server determines the distribution information of the logistics object, it can send the distribution information of all the logistics objects targeted by the communication request to the terminal of the distribution party, and display the distribution information of the logistics object at the distribution terminal, for example, it shows that each logistics object to be distributed is The door-to-door delivery of the goods will be made by the receiver.
  • the distributor terminal sends a communication request for the receiver terminals associated with all the logistics objects to be distributed to the server, and the server communicates with the receiver terminals associated with each logistics object through the server, and determines the distribution information through the communication information.
  • the delivery party does not need to communicate with the recipient terminal associated with the logistics object one by one to determine the delivery information of the logistics object, and realizes the batch acquisition of the delivery information of the logistics object, on the one hand, it reduces the communication time cost of the delivery side, and improves The distribution efficiency of logistics objects is improved.
  • the machine replaces the distributor and communicates with the receiver, which can achieve a high fulfillment delivery level under the triple pressure of large number of parts, long communication time and communication quality, and improve the receiver's physical feeling. .
  • the method for obtaining logistics object distribution information according to the embodiment of the present application may be applied to a server, and may specifically include the following steps:
  • Step 201 Receive a communication request sent by a terminal of a delivery party for a receiver terminal associated with at least one logistics object, where the communication request includes communication connection information of the receiver terminal.
  • a communication request may be generated on a delivery terminal for a recipient terminal associated with a logistics object in a category to be distributed, and then the communication request is sent to a server, and the server receives the communication request sent by the delivery terminal.
  • the request includes communication connection information of the recipient terminal associated with the logistics object, such as a mobile phone number or a fixed phone number.
  • Step 202 Establish communication with the receiver terminal according to the communication connection information.
  • the server may establish communication with the receiver terminal according to the communication connection information in the communication request.
  • the communication request is directed to the recipient user A, user B, user C, and user D associated with the four logistics objects.
  • the communication request includes user A, user B, user C, and user D.
  • the phone number of user D After the server receives the communication request, the server's outbound platform simultaneously communicates with user A, user B, user C, and user according to the phone numbers of user A, user B, user C, and user D in the communication request.
  • D performs telephone communication and voice interaction, and does not require the delivery party to talk with user A, user B, user C, and user D one by one to determine the delivery information of the logistics object, which greatly reduces the communication time cost of the delivery party and improves the delivery of the logistics object. effectiveness.
  • the method may further include: acquiring historical behavior data of the receiver; and determining whether to establish communication with the receiver terminal according to the historical behavior data.
  • the historical behavior data includes at least one of the receiver's geographic location information, the receiver's historical receiving behavior data, the receiver's portrait, the frequency of communication with the receiver, and the emotional response data of the receiver's communication.
  • the time when the user A is at home according to the historical receiving behavior of the user A, the portrait of the user A such as age, work, etc., or according to the frequency of contacting the user A 2.
  • the emotional response of user A's previous call to evaluate the user's fatigue to determine whether to make a call to user A.
  • whether to establish communication with the receiver's terminal can be determined based on the historical behavior data of the receiver, which can avoid unnecessary interference to the receiver and improve the communication efficiency.
  • Step 203 Receive communication information of the receiver terminal during communication, where the communication information is voice information.
  • the communication information may be voice information, for example, the voice information of the receiver during a telephone communication with the receiver.
  • the communication information may also be text information, such as text messages received after sending text messages to multiple mobile phones, or text messages returned by recipients in an instant messaging application.
  • Step 204 Convert the voice information into text information.
  • the ASR Automatic Speech Recognition, Automatic Speech Recognition
  • text information it can be left unprocessed.
  • Step 205 Perform semantic analysis on the text information to obtain delivery information of the logistics object.
  • step 205 may include the following sub-steps:
  • Sub-step S11 perform sentence segmentation processing on the text information to obtain at least one sentence.
  • text information may be relatively long. It is necessary to segment text information, including paragraph division and sentence division. For example, segment text information based on characteristic characters in text information, such as period, comma, The semicolon, exclamation mark, question mark, space, etc. are used to perform sentence segmentation processing on the text information to obtain at least one sentence.
  • characteristic characters in text information such as period, comma, The semicolon, exclamation mark, question mark, space, etc. are used to perform sentence segmentation processing on the text information to obtain at least one sentence.
  • word segmentation is performed on the at least one sentence to obtain a word segmentation set of each sentence.
  • At least one of a word segmentation method based on string matching, a word segmentation method based on understanding, and a word segmentation method based on statistics may be used to perform word segmentation processing on each sentence.
  • the word segmentation method based on string matching also known as the mechanical word segmentation method, matches the strings in the sentence to be analyzed with the entries in a "fully-large" machine dictionary according to a certain strategy. String, it matches a participle.
  • the word segmentation method based on understanding is to simulate the understanding of sentences by a computer to achieve the effect of identifying the word segmentation.
  • the basic idea is to perform syntactic and semantic analysis at the same time as the word segmentation.
  • the syntactic information and semantic information are used to deal with ambiguity. It usually includes three parts. : Word segmentation subsystem, syntactic and semantic subsystem, master control part. With the coordination of the master control part, the word segmentation subsystem can obtain syntactic and semantic information about words, sentences, etc. to judge the word segmentation ambiguity, which simulates the process of human understanding of sentences.
  • the word segmentation method based on statistics is based on the combination of words that are formally stable. The more times that adjacent words appear in the context at the same time, the more likely it is to form a word. Therefore, the frequency or probability of the co-occurrence of the word and the word can better reflect the credibility of the word.
  • Statistics on the frequency of combinations of adjacent and co-occurring words in a sentence can be used to calculate mutual occurrence information of two words.
  • the mutual occurrence information reflects the closeness of the combination relationship between the two words. When the closeness is higher than a certain threshold, it can be considered that the word group may constitute a word.
  • step S13 the word segmentation set is filtered to obtain at least one keyword of each sentence.
  • the embodiment of the present application determines the distribution information of the logistics object by performing semantic analysis on the text information.
  • the word segmentation set can be filtered to remove useless word segmentation.
  • it can be based on the preset part-of-speech Table to perform part-of-speech filtering on the word segmentation set; and / or, to perform word frequency filtering on the word segmentation set according to a preset word frequency table; and / or, to stop word filtering on the word segmentation set according to a preset stop word list .
  • the part-of-speech table can store words that do not affect semantic analysis in logistics scenarios, such as adjectives, adverbs, etc.
  • the word-frequency table can be words that are used less frequently in logistics scenarios, and the stop-word list can be unused in logistics scenarios. Words.
  • step S14 matching is performed in a preset keyword-semantic information database according to the keywords to obtain the core intention of each sentence.
  • the keyword-semantic information database can be set in combination with the logistics scenario, as shown in Table 1 below:
  • Semantics At home, someone, can send, send up At home Not at home, no one, do n’t send, inconvenient not at home Pick it yourself, pick it up, pick it yourself Mention No money, no fees, no fees cost
  • Table 1 uses the core intention to be at home, not at home, and self-collection and expenses as examples to illustrate the keyword-semantic information database. In actual applications, other keyword-semantic information databases such as business hours can also be set.
  • the keywords can be matched in the preset keyword-semantic information database to obtain the core intent of each sentence.
  • step S15 the distribution information of the logistics object is determined according to the core intention of each sentence.
  • the distribution information of the logistics object can be determined according to the core intent.
  • the distribution information can be the distribution method of the logistics object, for example, it can be delivered to the door or picked up at the station.
  • the sub-step S15 may include the following sub-steps:
  • Sub-step S15-1 classify the core intent of each sentence, and obtain a core intent classification related to the distribution information.
  • the intent of each sentence of the receiver is not all related to the distribution information of the logistics object.
  • the user intent of each sentence can be referred to as the core intent.
  • the core intent For example, in the scene of home delivery, the home sentence in the user sentence is at home. It is core intention to be absent from home and to mention it. Others such as expenses and business hours are non-core intentions. Therefore, the core intention of each sentence can be classified to obtain the core intention classification related to the distribution information.
  • Sub-step S15-2 obtaining a weight of each core intent in the core intent classification according to a preset intention level weight table.
  • an initial weight can be set for each core intent through a large number of online real-world phone recordings, and then through daily online measurement, iteratively optimizes the core intent weights to establish an intent level weight table.
  • the intent level weight table records the core Intents and their level weights, so the weight of each core intent can be obtained according to a preset intent level weight table.
  • Sub-step S15-3 Perform intent arbitration to determine the target intent according to the weight of each core intent in the core intent classification.
  • the text information may include multiple sentences, and each sentence may contain multiple keywords.
  • the keywords can be matched to the corresponding core intent. From the multiple core intents, it can be determined that the information is related to the distribution information. Classification of core intents, it is necessary to perform intent arbitration on the core intents in the core intents classification to determine the target intent.
  • the core intent classification includes not only the core intent related to the distribution information in the distribution scenario, but also classifications such as business hours related to self-pickup time.
  • the core intent classification of user A includes “not at home”, “at home”, and “at home”.
  • the weight of "not at home” is 10, and the weight of "at home” is 10.
  • the weight sum is 20, which is greater than the weight of "not at home” of 10, the goal is intended to be "at home”.
  • the core intentions of User A include “not at home”, “self-pickup”, and “business hours”.
  • the weight of "not at home” is 5
  • the weight of "self-pickup” is 5
  • business "Time” has a weight of 10
  • the goals are intended to be "Self Pickup” and "Business Hours.”
  • the embodiments of the present application classify multiple core intents identified by voice information, and perform intent arbitration to determine target intents based on the intent arbitration weight of each core intent in the core intent classification related to distribution information, which solves traditional natural language understanding
  • the problem of multi-intent parsing in middle and long sentences can accurately identify the intent of the receiver from long speech information.
  • Sub-step S15-4 according to a preset intent-delivery information comparison table, obtaining the delivery information corresponding to the target intent.
  • the target intention is business hours or expenses
  • the corresponding information is business hours information and expense information.
  • Step 206 Acquire response text information corresponding to the delivery information according to the delivery information.
  • the server communicates with the receiver terminal and needs to interact with the receiver terminal. After obtaining the distribution information, the server can respond to the receiver terminal to improve the receiver's physical sensation.
  • the response text information corresponding to the delivery information is set. For example, the delivery information can be delivered to the door, the response text can be "OK, see you later.” If the delivery information is self-pickup, the response text can be " OK, our business hours are from 9 am to 9 pm. You can pick it up within this time.
  • the response text can be set differently according to different delivery information. This is not limited in the examples of this application.
  • Step 207 Convert the response text information into a response voice.
  • the response text information After obtaining the response text information, if it is a voice communication, the response text information is converted into a response voice, and if it is a text communication, no conversion is required.
  • Step 208 Send the response voice to the receiver terminal.
  • the server can send the response voice to the receiver's terminal to improve the interaction with the receiver.
  • Example 1 the process of obtaining the distribution information of the logistics object is described by phone communication as follows:
  • S1 The server initiates communication after receiving a one-click dialing request from the receiver's delivery terminal, and the server establishes a voice communication with multiple receiver terminals through the robot;
  • the user responds. After the robot makes a speech, the user responds, and the server can receive the voice information of the user of the receiver terminal;
  • the server converts voice information into text information
  • Semantic recognition identifying the semantic meaning in the text information and determining the intention in the voice information
  • Step S4 includes:
  • Sentence processing is performed on the text to obtain at least one sentence.
  • Part-of-speech filtering processing which performs part-of-speech filtering on a set of participles, and removes adjectives, adverbs, and other participles that are not related to delivery information;
  • word frequency filtering processing which performs word frequency filtering on the word segmentation set to remove word segmentation with low frequency in the logistics distribution scenario
  • Stopword filtering process Stopword filtering is performed on the set of segmented words to remove the unsuitable segmentation in the logistics distribution scenario. After steps S4-3- and S4-5, keywords are obtained. If there is only one keyword , Execute step S4-7, otherwise execute S4-6;
  • S4-6 core intent classification, performing core intent classification on multiple keywords to obtain core intent classification related to distribution information
  • the distributor sends a communication request to the server through one-click dialing, and the server performs voice communication with the receiver instead of the distributor and obtains the distribution information of the logistics object through semantic recognition. It reduces the communication time cost of the delivery party and improves the delivery efficiency of the logistics object.
  • the machine instead of the delivery party communicates with the receiver, which can achieve high pressure under the triple pressure of large number of dispatches, long communication time and communication quality. The fulfillment and delivery level improves the receiver's physical experience.
  • multiple core intents identified by the voice information of the receiver terminal in communication are classified, and intent arbitration is performed to determine the target intent according to the intent level weight of each core intent in the core intent classification related to the distribution information.
  • intent arbitration is performed to determine the target intent according to the intent level weight of each core intent in the core intent classification related to the distribution information.
  • a response voice message can be generated according to the receiver's target intention to automatically reply to the receiver's terminal, which improves the interaction with the receiver and further improves the receiver's physical sensation.
  • User response refers to the voice message received by the receiving end user during the communication between the server and the user;
  • ASR recognition It refers to converting the user's voice information into text information and processing the sentence segmentation
  • Part-of-speech analysis refers to part-of-speech analysis of each word / word of text information and word segmentation processing
  • Part-of-speech filtering refers to the removal of participles that are not related to the distribution information.
  • the "embarrassment" in the participles is useless for the analysis of the distribution information and can be removed;
  • Word frequency filtering It refers to removing the word segmentation with low frequency in the logistics distribution scenario. For example, "off work" in the word segmentation can be removed;
  • Stop word filtering refers to the removal of participles that are not used in logistics distribution scenarios, for example, "time" in the participles can be removed;
  • Core intent refers to the intent corresponding to the filtered word segmentation, which can be matched from the keyword-semantic information database; for example, the core intent of "I am not at home” is “not at home” and “I will pick it up later”
  • the core intention is “self-proclaimed”, and “your business hours are up” corresponds to the core intention as "business hours”;
  • Intent level refers to the level weight corresponding to each of the core intentions divided in advance
  • Intention arbitration It refers to arbitrating multiple core intents by combining core intents and hierarchical weights to determine the receiver's final intent. As shown in Table 3, since the mention is related to distribution information and the weight of business hours is 10, the final intent is Ask and ask for business hours;
  • the server automatically communicates with the receiver terminal, and performs intent recognition based on the voice information of the receiver terminal in the communication to obtain the distribution information of the logistics object, which reduces the communication time cost of the distribution side and improves the distribution efficiency of the logistics object.
  • Example 3 the user replied: "I'm not at home, my mother is at home, you can get it up”, and the keyword-semantic information database matching shown in Table 1 is used to get the intent of these three sentences as “not at home” , "At home”, “at home”, and the weights of "at home” and “not at home” are both 10 through the hierarchical weighting table, then the sum of "at home” is 20 and the weight of "not at home” is 10, the final intention is After the arbitration, it was “at home” and the corresponding delivery information was "home delivery”.
  • intent arbitration can be performed to determine the target intent according to the intent level weight of each core intent in the core intent classification related to the distribution information, which solves the problem of multi-intent analysis of long sentences in traditional natural language understanding, and can accurately determine long speech.
  • the message identifies the intent of the recipient.
  • Embodiment 3 a flowchart of steps in Embodiment 3 of a method for obtaining distribution information of a logistics object of the present application.
  • the method for obtaining distribution information of logistics object of the embodiment of the present application may be applied to a terminal of a distributor, and may specifically include the following: step:
  • Step 301 Acquire logistics information of at least one logistics object, where the logistics information includes communication connection information of a receiver terminal of a receiver associated with the logistics object.
  • the delivery party may be a collection point of a logistics object, such as a post station.
  • the distributor can obtain the logistics information of the logistics object through the following sub-steps:
  • Sub-step S21 obtaining a logistics object identifier of a logistics object to be distributed within a preset time period
  • Sub-step S22 adding the logistics object identifier to the to-be-delivered list
  • Sub-step S23 Acquire receiver information associated with the logistics object identifier in the to-be-delivered list, where the receiver information includes communication connection information of a receiver terminal.
  • the distribution party may perform operations such as storing, classifying, and obtaining logistics information on the logistics object by scanning the face sheet on the logistics object through the terminal of the distribution party.
  • the station manager or courier can obtain the to-be-delivered list of the logistics objects that need to be delivered through an application on the terminal of the delivery party.
  • the logistics objects in the to-be-delivered list need to contact the receiver before delivery to confirm whether it is delivered to the door or received.
  • the list includes the identification of the logistics object and the contact information of the recipient of the logistics object, such as the phone number of the recipient.
  • Step 302 Generate a communication request for a receiver terminal associated with the at least one logistics object according to the communication connection information.
  • step 302 may include the following sub-steps:
  • Sub-step S31 detecting whether a communication request for communication connection information corresponding to the logistics object identifier in the to-be-delivered list is received;
  • step S32 a communication request is generated according to the communication connection information associated with the logistics object identifier in the to-be-delivered list.
  • the terminal of the delivery party may obtain a to-be-delivered list that has not yet contacted the receiver at the current time.
  • the to-be-delivered list includes information of the logistics object to be delivered, for example, it may be a logistics object identifier.
  • the logistics object identifier can be the freight label number of the logistics object, the name on the logistics object's waybill, and the name of the recipient.
  • the to-be-delivered list includes the recipient's Communication connection information and outbound call trigger.
  • the information of the logistics object can also be the communication connection information, name, address, etc. of the receiver, where the communication connection information can be the receiver's mobile phone number, fixed phone number, etc., of course, it can also be other non-plain text communication connection information
  • the communication information can be the identity of the receiver's terminal or other identifiers. This identifier can be used to obtain the plaintext communication connection information of the receiver in the background to generate a communication request, which guarantees the receiver's mobile phone number, fixed Privacy such as phone numbers are not disclosed.
  • the post manager or courier needs to obtain the delivery information of parcel A, parcel B, and parcel C as an example.
  • the post clerk or courier scans the parcels when parcel A, parcel B, and parcel C are in the warehouse.
  • the order number of the parcel A, parcel B and parcel C, the phone number of the recipient, and other information are displayed in the to-be-delivered list.
  • the to-delivery list is set with a "one-click dial" button.
  • the courier can trigger the delivery terminal to generate a communication request through the "one-click dialing" button and send it to the server.
  • the server uses the phone number of the receiver in parcel A, parcel B, and parcel C, and parcel A, parcel B, and parcel C.
  • the corresponding recipient makes a call.
  • the above is to trigger the generation of a communication request to be sent to the server by a button in the to-be-delivered list.
  • the communication request can also be preset to be automatically generated and sent to the server after scanning the logistics object list to obtain the logistics object information. There are no restrictions on how and when a communication request is generated.
  • Step 303 Send the communication request to a server, where the server is configured to establish a communication with a receiver terminal associated with the at least one logistics object according to the communication connection information in the communication request, and according to the communication process.
  • the communication information determines distribution information of the at least one logistics object.
  • the server can communicate with the receiver's terminal through the robot of the outbound platform. After obtaining the communication information of the receiver's terminal, it can perform sentence segmentation, word segmentation, filtering, and semantic analysis to determine the delivery information. The delivery information is sent to the terminal of the delivery party.
  • Step 304 Receive distribution information of the at least one logistics object sent by the server.
  • the terminal of the delivery party may receive the delivery information of the logistics object sent by the server, and preferably displays the delivery information of the logistics object.
  • FIG. 7 an example of the distribution information of the logistics object displayed by the terminal of the distributor in the embodiment of the present application is shown.
  • the distribution information of the package A is door-to-door
  • the distribution information of the package A is door-to-door
  • the package B The delivery information is self-reported.
  • the distributor terminal may send a communication request for the receiver terminal associated with the logistics object to be distributed to the server, and the server communicates with the receiver terminal associated with each logistics object, and determines the distribution information through the communication information.
  • Sending to the terminal of the delivery party the delivery party does not need to communicate with the recipient terminal associated with the logistics object one by one to determine the delivery information of the logistics object, and realizes the batch acquisition of the delivery information of the logistics object.
  • the distribution efficiency of logistics objects is improved.
  • the machine replaces the distributor and communicates with the receiver, which can achieve a high fulfillment delivery level under the triple pressure of large number of parts, long communication time and communication quality, and improve the receiver's physical feeling. .
  • Embodiment 1 of an apparatus for acquiring logistics object distribution information according to the present application is shown.
  • the apparatus for acquiring logistics object distribution information according to the embodiment of the present application may be applied to a server.
  • the apparatus includes:
  • the communication request receiving module 401 is configured to receive a communication request sent by a terminal of a distributor and directed to a receiver terminal associated with at least one logistics object, where the communication request includes communication connection information of the receiver terminal;
  • a communication establishing module 402 configured to establish communication with the receiver terminal according to the communication connection information
  • a communication information receiving module 403, configured to receive communication information of the receiver terminal during a communication process
  • a distribution information determining module 404 configured to determine the distribution information of the logistics object according to the communication information
  • the delivery information sending module 405 is configured to send the delivery information to the terminal of the delivery party.
  • the communication information is voice information
  • the distribution information determination module 404 includes:
  • a text information conversion submodule configured to convert the voice information into text information
  • the semantic analysis sub-module is configured to perform semantic analysis on the text information to obtain delivery information of the logistics object.
  • the semantic analysis sub-module includes:
  • a sentence breaking unit configured to perform sentence breaking processing on the text information to obtain at least one sentence
  • a word segmentation unit configured to perform word segmentation on the at least one sentence to obtain a word segmentation set of each sentence
  • a filtering unit configured to filter the word segmentation set to obtain at least one keyword of each sentence
  • a core intent matching unit configured to match in a preset keyword-semantic information database according to the keywords to obtain the core intent of each sentence;
  • the distribution information determining unit is configured to determine the distribution information of the logistics object according to the core intention of each sentence.
  • the delivery information determination unit includes:
  • Classification subunits are used to classify the core intent of each sentence to obtain the core intent classification related to the distribution information
  • a weight acquisition subunit configured to acquire a weight of each core intent in the core intent classification according to a preset intention level weight table
  • a target intent determination subunit configured to perform intent arbitration to determine the target intent according to the weight of each core intent in the core intent classification
  • the distribution information determination subunit is configured to obtain the distribution information corresponding to the target intent according to a preset intent-distribution information comparison table.
  • the filtering unit includes:
  • Part-of-speech filtering sub-unit configured to perform part-of-speech filtering on the set of participles according to a preset part-of-speech table
  • Word frequency filtering subunit configured to perform word frequency filtering on the word segmentation set according to a preset word frequency table
  • a stop word filtering subunit is configured to perform stop word filtering on the word segmentation set according to a preset stop word list.
  • the apparatus further includes:
  • a response text information obtaining module configured to obtain response text information corresponding to the delivery information according to the delivery information
  • a voice conversion module configured to convert the response text information into a response voice
  • a response voice sending module configured to send the response voice to the receiver terminal.
  • it further includes:
  • a behavior data acquisition module for acquiring historical behavior data of a user
  • a communication establishing module is configured to determine whether to establish communication with the receiver terminal according to the historical behavior data.
  • the historical behavior data includes at least one of user geographic location information, user historical receiving behavior data, user portrait, frequency of communication with the user, and emotional response data of the user communication.
  • FIG. 9 there is shown a structural block diagram of a second embodiment of an apparatus for acquiring distribution information of a logistics object of the present application.
  • the apparatus for acquiring distribution information of a logistics object of the embodiment of the present application may be applied to a terminal of a distributor.
  • a logistics information acquisition module 501 is configured to acquire logistics information of at least one logistics object, where the logistics information includes communication connection information of a receiver terminal of a receiver associated with the logistics object;
  • a communication request generating module 502 configured to generate a communication request for a receiver terminal associated with the at least one logistics object according to the communication connection information;
  • a communication request sending module 503, configured to send the communication request to a server, where the server is configured to establish a communication with a receiver terminal associated with the at least one logistics object according to the communication connection information in the communication request, and, Determining the distribution information of the at least one logistics object according to the communication information in the communication process;
  • the distribution information receiving module 504 is configured to receive distribution information of the at least one logistics object sent by the server.
  • the logistics information acquisition module 501 includes:
  • a logistics object identifier acquisition submodule configured to obtain a logistics object identifier of a logistics object to be distributed within a preset time period
  • a to-be-delivered list generation submodule configured to add the logistics object identifier to the to-be-delivered list
  • the communication connection information acquisition submodule is configured to acquire receiver information associated with a logistics object identifier in the to-be-delivered list, and the receiver information includes communication connection information of a receiver terminal.
  • the communication request generating module 502 includes:
  • An operation detection submodule configured to detect whether a communication request is received for communication connection information corresponding to the logistics object identifier in the to-be-delivered list
  • the communication request generating submodule is configured to generate a communication request according to the communication connection information associated with the logistics object identifier in the to-be-delivered list.
  • the apparatus further includes:
  • the distribution information display module is used to display the distribution information of the logistics object.
  • the system includes a server 100 and a delivery terminal 200.
  • the server 100 includes:
  • a communication request receiving module 1001 is configured to receive a communication request sent by a terminal of a distributor and directed to a receiver terminal associated with at least one logistics object, where the communication request includes communication connection information of the receiver terminal;
  • a communication establishing module 1002 configured to establish communication with the receiver terminal according to the communication connection information
  • a distribution information determining module 1004 configured to determine the distribution information of the logistics object according to the communication information
  • the distributor terminal 200 includes:
  • the logistics information acquisition module 2001 is configured to acquire logistics information of at least one logistics object, where the logistics information includes communication connection information of a receiver terminal of a receiver associated with the logistics object;
  • a communication request generating module 2002 configured to generate a communication request for a receiver terminal associated with the at least one logistics object according to the communication connection information
  • a communication request sending module 2003 configured to send the communication request to a server, where the server is configured to establish a communication with a receiver terminal associated with the at least one logistics object according to the communication connection information in the communication request, and, Determining the distribution information of the at least one logistics object according to the communication information in the communication process;
  • the distribution information receiving module 2004 is configured to receive distribution information of the at least one logistics object sent by the server.
  • An embodiment of the present application further provides an apparatus, including: one or more processors; and one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause The apparatus performs the method of one or more of Embodiment 1 and / or Embodiment 2 and / or Embodiment 3.
  • the embodiments of the present application further provide one or more machine-readable media, on which instructions are stored, and when executed by one or more processors, cause a device to execute Embodiment 1 and / or Embodiment 2 and / or Embodiment One or more of the methods described in 3.
  • the description is relatively simple. For the relevant part, refer to the description of the method embodiment.
  • the embodiments of the embodiments of the present application may be provided as a method, an apparatus, or a computer program product. Therefore, the embodiments of the present application may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Moreover, the embodiments of the present application may take the form of a computer program product implemented on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.
  • computer-usable storage media including, but not limited to, disk storage, CD-ROM, optical storage, etc.
  • These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal device to produce a machine, such that the instructions executed by the processor of the computer or other programmable data processing terminal device Means are generated for implementing the functions specified in one or more flowcharts and / or one or more blocks of the block diagrams.
  • These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing terminal device to work in a specific manner, such that the instructions stored in the computer-readable memory produce a manufactured article including the instruction means, the The instruction means implements the functions specified in one or more flowcharts and / or one or more blocks of the block diagram.
  • These computer program instructions can also be loaded on a computer or other programmable data processing terminal device, so that a series of operation steps can be performed on the computer or other programmable terminal device to produce a computer-implemented process, so that the computer or other programmable terminal device can
  • the instructions executed on the steps provide steps for implementing the functions specified in one or more of the flowcharts and / or one or more of the block diagrams.

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Abstract

一种物流对象配送信息的获取方法、装置和系统，该获取方法包括：接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息（101）；依据所述通信连接信息与所述接收方终端建立通信（102），在通信过程中接收所述接收方终端的通信信息（103）；依据所述通信信息确定所述物流对象的配送信息（104）；将所述配送信息发送至所述配送方终端（105）。配送方无需与接收方终端进行通信以确定物流对象的配送信息，实现了批量获取物流对象的配送信息，一方面降低了配送方与接收方的沟通时间成本，提高了物流对象的配送效率；另一方面，由机器代替配送方与接收方通信，能够在派件数量大、沟通时间长和沟通质量的压力下实现高履约配送水平，提高了接收方体感。

Description

一种物流对象配送信息的获取方法、装置和系统
本申请要求2018年07月09日递交的申请号为201810746063.X、发明名称为“一种物流对象配送信息的获取方法、装置和系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及物流配送技术领域，特别是涉及一种物流对象配送信息的获取方法、物流对象配送信息的获取装置和物流对象配送信息的获取系统。
背景技术
随着电子商务的迅猛发展，快递业务也高速增长，快递末端投递成为了快递服务中的重要节点。
在快递末端投递环节中出现了代收快递的驿站，驿站可以代替接收方接收各快递公司快递员派送的快递，对于驿站中的快递，驿站管理员可以选择送货上门也可以是接收方到驿站自提，但是无论是送货上门还是驿站自提，均需要提前与接收方联系协商确定。
另外，快递员从网点领取需要自己配送的快递时，可以根据接收方的要求送货上门，也可以根据接收方的要求，将快递放置在自提柜或驿站中，但是无论是送货上门还是驿站自提，均需要提前与接收方联系协商确定。
目前，驿站管理员或者快递员需要手动查询每个快递接收方的电话号码，通过电话号码与接收方联系确定是送货上门还是接收方自提后记录快递的配送方式，在驿站收到大量快递或者快递员接收大量需要自己配送的快递时，驿站管理员或快递员需要对每个快递重复上述步骤，一方面，需要针对每个快递进行一次呼叫，增加了沟通时间成本，降低了快递的配送效率，另一方面，在派件数量大、沟通时间长和沟通质量的三重压力下，人工很难做到高履约配送水平，导致未经消费者允许将快递放在代收点而不送货上门的情况时有发生，降低了接收方的体感。
发明内容
鉴于上述问题，提出了本申请实施例以便提供一种克服上述问题或者至少部分地解决上述问题的一种物流对象配送信息的获取方法、一种物流对象配送信息的获取装置和一种物流对象配送信息的获取系统。
为了解决上述问题，本申请实施例公开了一种物流对象配送信息的获取方法，包括：
接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
依据所述通信连接信息与所述接收方终端建立通信；
在通信过程中接收所述接收方终端的通信信息；
依据所述通信信息确定所述物流对象的配送信息；
将所述配送信息发送至所述配送方终端。
可选地，所述通信信息为语音信息，所述依据所述通信信息确定所述物流对象的配送信息的步骤包括：
将所述语音信息转换为文本信息；
对所述文本信息进行语义分析，得到所述物流对象的配送信息。
可选地，所述对所述文本信息进行语义分析，得到所述物流对象的配送信息的步骤包括：
对所述文本信息进行断句处理，得到至少一个语句；
对所述至少一个语句进行分词，得到各个语句的分词集合；
对所述分词集合进行过滤，得到各个语句的至少一个关键词；
依据所述关键词在预置的关键词-语义信息库中进行匹配，得到各个语句的核心意图；
依据各个语句的核心意图确定所述物流对象的配送信息。
可选地，所述依据各个语句的核心意图确定所述物流对象的配送信息的步骤包括：
对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类；
依据预置的意图等级权重表，获取所述核心意图分类中每个核心意图的权重；
依据所述核心意图分类中每个核心意图的权重进行意图仲裁确定目标意图；
依据预置的意图-配送信息对照表，获取所述目标意图对应的配送信息。
可选地，所述对所述分词集合进行过滤，得到各个语句的至少一个关键词的步骤包括：
依据预置词性表对所述分词集合进行词性过滤；
和/或，
依据预置词频表对所述分词集合进行词频过滤；
和/或，
依据预置停用词词表对所述分词集合进行停用词过滤。
可选地，所述方法还包括：
依据所述配送信息，获取与所述配送信息对应的应答文本信息；
将所述应答文本信息转换为应答语音；
将所述应答语音发送至所述接收方终端。
可选地，在所述依据所述通信连接信息与所述接收方终端建立通信的步骤之前，还包括：
获取接收方的历史行为数据；
依据所述历史行为数据确定是否与所述接收方终端建立通信。
可选地，所述历史行为数据包括接收方地理位置信息、接收方历史收件行为数据、接收方画像、与接收方通信的频率以及接收方通信的情绪反应数据中的至少一项。
为了解决上述问题，本申请实施例公开了一种物流对象配送信息的获取方法，包括：
获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，依据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
接收所述服务器发送的所述至少一个物流对象的配送信息。
可选地，所述获取至少一个物流对象的物流信息的步骤包括：
获取预设时间段内待配送的物流对象的物流对象标识；
将所述物流对象标识添加至待配送列表中；
获取所述待配送列表中物流对象标识关联的接收方信息，所述接收方信息包括接收方终端的通信连接信息。
可选地，所述依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求的步骤包括：
检测是否接收到针对所述待配送列表中所述物流对象标识对应的通信连接信息的通信请求；
若是，则依据所述待配送列表中物流对象标识关联的通信连接信息生成通信请求。
可选地，所述方法还包括：
展示所述物流对象的配送信息。
为了解决上述问题，本申请实施例公开了一种物流对象配送信息的获取装置，包括：
通信请求接收模块，用于接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
通信建立模块，用于依据所述通信连接信息与所述接收方终端建立通信；
通信信息接收模块，用于在通信过程中接收所述接收方终端的通信信息；
配送信息确定模块，用于依据所述通信信息确定所述物流对象的配送信息；
配送信息发送模块，用于将所述配送信息发送至所述配送方终端。
可选地，所述通信信息为语音信息，所述配送信息确定模块包括：
文本信息转换子模块，用于将所述语音信息转换为文本信息；
语义分析子模块，用于对所述文本信息进行语义分析，得到所述物流对象的配送信息。
可选地，所述语义分析子模块包括：
断句单元，用于对所述文本信息进行断句处理，得到至少一个语句；
分词单元，用于对所述至少一个语句进行分词，得到各个语句的分词集合；
过滤单元，用于对所述分词集合进行过滤，得到各个语句的至少一个关键词；
核心意图匹配单元，用于依据所述关键词在预置的关键词-语义信息库中进行匹配，得到各个语句的核心意图；
配送信息确定单元，用于依据各个语句的核心意图确定所述物流对象的配送信息。
可选地，所述配送信息确定单元包括：
分类子单元，用于对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类；
权重获取子单元，用于依据预置的意图等级权重表，获取所述核心意图分类中每个核心意图的权重；
目标意图确定子单元，用于依据所述核心意图分类中每个核心意图的权重进行意图仲裁确定目标意图；
配送信息确定子单元，用于依据预置的意图-配送信息对照表，获取所述目标意图对应的配送信息。
可选地，所述过滤单元包括：
词性过滤子单元，用于依据预置词性表对所述分词集合进行词性过滤；
和/或，
词频过滤子单元，用于依据预置词频表对所述分词集合进行词频过滤；
和/或，
停用词过滤子单元，用于依据预置停用词词表对所述分词集合进行停用词过滤。
可选地，所述装置还包括：
应答文本信息获取模块，用于依据所述配送信息，获取与所述配送信息对应的应答文本信息；
语音转换模块，用于将所述应答文本信息转换为应答语音；
应答语音发送模块，用于将所述应答语音发送至所述接收方终端。
可选地，还包括：
行为数据获取模块，用于获取接收方的历史行为数据；
建立通信确定模块，用于依据所述历史行为数据确定是否与所述接收方终端建立通信。
可选地，所述历史行为数据包括接收方地理位置信息、接收方历史收件行为数据、接收方画像、与接收方通信的频率以及接收方通信的情绪反应数据中的至少一项。
为了解决上述问题，本申请实施例公开了一种物流对象配送信息的获取装置，包括：
物流信息获取模块，用于获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
通信请求生成模块，用于依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
通信请求发送模块，用于将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，根据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
配送信息接收模块，用于接收所述服务器发送的所述至少一个物流对象的配送信息。
可选地，所述物流信息获取模块包括：
物流对象标识获取子模块，用于获取预设时间段内待配送的物流对象的物流对象标识；
待配送列表生成子模块，用于将所述物流对象标识添加至待配送列表中；
通信连接信息获取子模块，用于获取所述待配送列表中物流对象标识关联的接收方 信息，所述接收方信息包括接收方终端的通信连接信息。
可选地，所述通信请求生成模块包括：
操作检测子模块，用于检测是否接收到针对所述待配送列表中所述物流对象标识对应的通信连接信息的通信请求；
通信请求生成子模块，用于依据所述待配送列表中物流对象标识关联的通信连接信息生成通信请求。
可选地，所述装置还包括：
配送信息展示模块，用于展示所述物流对象的配送信息。
为了解决上述问题，本申请实施例公开了一种物流对象配送信息的获取系统，包括配送方终端和服务器，
所述服务器包括：
通信请求接收模块，用于接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
通信建立模块，用于依据所述通信连接信息与所述接收方终端建立通信；
通信信息接收模块，用于在通信过程中接收所述接收方终端的通信信息；
配送信息确定模块，用于依据所述通信信息确定所述物流对象的配送信息；
配送信息发送模块，用于将所述配送信息发送至所述配送方终端；
所述配送方终端包括：
物流信息获取模块，用于获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
通信请求生成模块，用于依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
通信请求发送模块，用于将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，根据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
配送信息接收模块，用于接收所述服务器发送的所述至少一个物流对象的配送信息。
为了解决上述问题，本申请实施例公开了一种装置，包括：一个或多个处理器；和其上存储有指令的一个或多个机器可读介质，当由所述一个或多个处理器执行时，使得所述装置执行本申请实施例所述的一个或多个的方法。
为了解决上述问题，本申请实施例公开了一个或多个机器可读介质，其上存储有指 令，当由一个或多个处理器执行时，使得装置执行本申请实施例所述的一个或多个的方法。
本申请实施例包括以下优点：
本申请实施例中，配送方终端可以将针对待配送物流对象关联的接收方终端的通信请求发送至服务器，由服务器与各个物流对象关联的接收方终端进行通信，并通过通信信息确定配送信息后发送至配送方终端，配送方无需逐个与物流对象关联的接收方终端进行通信以确定物流对象的配送信息，实现了批量获取物流对象的配送信息，一方面降低了配送方与接收方的沟通时间成本，提高了物流对象的配送效率；另一方面，由机器代替配送方与接收方通信，能够在派件数量大、沟通时间长和沟通质量的三重压力下实现高履约配送水平，提高了接收方体感。
本申请实施例中，对通信中的收件终端的语音信息识别出的多个核心意图进行分类，并根据与配送信息相关的核心意图分类中各个核心意图的意图等级权重进行多意图仲裁以确定目标意图，解决了传统自然语言理解中长句多意图解析的问题，能够准确地从长语音信息中识别接收方的意图。
本申请实施例中，可以根据接收方的目标意图生成应答语音信息自动回复接收方终端，提高了与接收方的交互，进一步提高了接收方的体感。
本申请实施例中，可以根据接收方的历史行为数据确定是否与接收方终端建立通信，避免了对接收方的无必要干扰。
本申请实施例中，配送方终端在向服务器发送针对至少一个物流对象关联的接收方终端的通信请求后，可以从服务器接收到至少一个物流对象的配送信息并展示，使得配送方可以根据配送信息对物流对象进行配送，避免了未经消费者允许将快递放在代收点而不送货上门的问题，提高了消费者体感。
附图说明
图1是本申请的一种物流对象配送信息的获取方法实施例1的步骤流程图；
图2是本申请的一种物流对象配送信息的获取方法实施例2的步骤流程图；
图3是本申请实施例同时与多个接收方通信的示意图；
图4是本申请的一种物流对象配送信息的获取方法示例的步骤流程图；
图5是本申请的一种物流对象配送信息获取方法实施例3的步骤流程图；
图6是本申请的配送方终端发送通信请求的显示界面示意图；
图7是本申请的配送方终端展示物流对象的配送信息的示意图；
图8是本申请的一种物流对象配送信息的获取装置实施例1的结构框图；
图9是本申请的一种物流对象配送信息的获取装置实施例2的结构框图；
图10是本申请的一种物流对象配送信息的获取系统实施例的结构框图。
具体实施方式
为使本申请的上述目的、特征和优点能够更加明显易懂，下面结合附图和具体实施方式对本申请作进一步详细的说明。
参照图1，示出了本申请的一种物流对象配送信息的获取方法实施例1的步骤流程图，本申请实施例的物流对象配送信息的获取方法可以应用于服务器，具体可以包括如下步骤：
步骤101，接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息。
本申请实施例中，物流对象可以是包裹、快递、外卖等物流物品，配送方可以是配送物流对象的快递员、代收点或者驿站的管理员，接收方可以是物流对象的最终收件人或者最终收件人授权代为收件的中间人。物流对象通常由配送方配送到接收方，配送方终端可以是配送方用于管理接收到的物流对象的终端，接收方终端可以是接收方用于通信的终端。
例如，对于驿站管理员，在接收到各个快递公司快递员派发的物流对象后，可以通过移动终端扫描物流对象的面单对物流对象进行入库、分类、获取物流信息等操作。驿站管理员通过配送方终端上的应用程序可以获取需要配送的物流对象的待配送列表，该待配送列表中的物流对象在配送前需要与接收方联系以确认是送货上门还是接收方到站自提。
又例如，在另外一种场景中，快递员从网点领取需要自己配送的物流对象后，快递员的配送终端的应用程序可以获取需要配送的物流对象的待配送列表，该待配送列表中的物流对象在配送前需要与接收方联系以确认是送货上门还是接收方到站自提。
例如，对于电话联系接收方，驿站管理员或快递员可以在待配送列表中触发“一键拨打”按钮，则配送方终端针对待配送列表中的物流对象关联的接收方终端生成通信请求，并将该通信请求发送至服务器，由服务器与各个接收方终端进行电话联系，该通信请求中可以包括接收方终端的通信连接信息。
在本申请实施例中，如果接收方选择手机电话联系，则通信连接信息可以是接收方的手机号码或者电话号码，当然，通信连接信息还可以是其它账户号码，例如各种即时通信应用程序上接收方注册的号码，通信连接信息还可以是其它以非明文形式显示接收方终端信息的标识、或者其它按键标识等，以确保接收方的隐私信息不被泄露，本申请实施例对通信连接信息的内容和显示方式不加以限制。
在实际应用中，服务器可以是与接收方终端连接的、能够与多个接收方终端进行通信的平台，例如可以是呼叫平台，该呼叫平台可以根据通信请求中的多个接收方终端的通信连接信息与多个接收方终端进行语音或者文本通信。
步骤102，依据所述通信连接信息与所述接收方终端建立通信。
在本申请实施例中，服务器可以与多个接收方终端建立通信，例如，通信连接信息可以是手机号码或者电话号码，则可以与多个手机或者固定电话建立语音通信，如果通信连接信息是各种即时通信应用程序的账号，则可以通过即时通信应用程序与通信账号所登录的接收方终端建立通信，该通信可以是语音通信(电话)或者文本信息通信(短信息或者聊天信息)，本申请实施例对与接收方终端建立通信的方式不加以限制，对与接收方终端通信的方式亦不加以限制。
步骤103，在通信过程中接收所述接收方终端的通信信息。
具体而言，如果是语音通信，则接收接收方终端的语音信息，如果是即时应用程序通信，则接收接收方终端的语音信息或者文本信息。
步骤104，依据所述通信信息确定所述物流对象的配送信息。
本申请实施例中，如果通信信息为语音信息则可以将语音信息转换为文本信息，例如通过ASR(自动语音识别技术，Automatic Speech Recognition)技术将语音信息转换为文本信息。在得到文本信息后，可以通过NLU(自然语言理解，Natural Language Understanding)技术识别文本信息中接收方的意图，从而确定物流对象的配送信息。
步骤105，将所述配送信息发送至所述配送方终端。
服务器在确定物流对象的配送信息后，可以将通信请求针对的所有物流对象的配送信息发送至配送方终端，在配送方终端展示物流对象的配送信息，例如展示每个待配送的物流对象是送货上门还是接收方到站自提等。
本申请实施例中，配送方终端将针对所有待配送物流对象关联的接收方终端的通信请求发送至服务器，通过服务器与各个物流对象关联的接收方终端进行通信，并通过通信信息确定配送信息后发送至配送方终端，配送方无需逐个与物流对象关联的接收方终 端进行通信以确定物流对象的配送信息，实现了批量获取物流对象的配送信息，一方面降低了配送方的沟通时间成本，提高了物流对象的配送效率；另一方面，由机器代替配送方与接收方通信，能够在派件数量大、沟通时间长和沟通质量的三重压力下实现高履约配送水平，提高了接收方的体感。
参照图2，示出了本申请的一种物流对象配送信息的获取方法实施例2的步骤流程图，本申请实施例的物流对象配送信息的获取方法可以应用于服务器，具体可以包括如下步骤：
步骤201，接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息。
本申请实施例中，可以在配送方终端针对待配送类别中的物流对象关联的接收方终端生成通信请求，然后将通信请求发送至服务器，则该服务器接收到配送方终端发送的通信请求，通信请求中包括物流对象关联的接收方终端的通信连接信息，例如手机号码或者固定电话号码。
步骤202，依据所述通信连接信息与所述接收方终端建立通信。
服务器在接收到通信请求后，可以根据通信请求中的通信连接信息建立与接收方终端的通信。
如图3所示，以语音通信为示例，通信请求针对四个物流对象关联的接收方用户A、用户B、用户C和用户D，则通信请求中包括了用户A、用户B、用户C和用户D的电话号码，服务器在接收到通信请求后，服务器的外呼平台根据通信请求中用户A、用户B、用户C和用户D的电话号码，同时与用户A、用户B、用户C和用户D进行电话通信，进行语音交互，无需配送方逐个与用户A、用户B、用户C和用户D进行通话确定物流对象的配送信息，大大降低了配送方的沟通时间成本，提高了物流对象的配送效率。
在本申请的一种优选实施例中，在步骤202之前还可以包括：获取接收方的历史行为数据；依据所述历史行为数据确定是否与所述接收方终端建立通信。其中，历史行为数据包括接收方地理位置信息、接收方历史收件行为数据、接收方画像、与接收方通信的频率以及接收方通信的情绪反应数据中的至少一项。
例如，对于上述用户A，在拨打电话前根据用户A的历史收件行为、用户A的画像如年龄、工作等来确定用户A在家的时间来确定拨打电话的时机，或者根据联系用户A的频率、用户A过往电话中的情绪反应来评估出用户的疲劳度以判断是否要给用户A拨打电话。
本申请实施例中，可以根据接收方的历史行为数据确定是否与接收方终端建立通信，既能够避免了对接收方的无必要干扰，又提高了通信的效率。
步骤203，在通信过程中接收所述接收方终端的通信信息，所述通信信息为语音信息。
本申请实施例中，通信信息可以为语音信息，例如与接收方电话通信过程中接收方的语音信息。通信信息还可以是文本信息，例如给多个手机发送短信后收到的短信信息或者是即时通信应用程序中接收方回复的文本信息。
步骤204，将所述语音信息转换为文本信息。
如果通信信息是语音信息，则可以通过ASR(自动语音识别技术，Automatic Speech Recognition)技术将语音信息转换为文本信息，如果是文本信息可以不做处理。
步骤205，对所述文本信息进行语义分析，得到所述物流对象的配送信息。
本申请实施例中，步骤205可以包括如下子步骤：
子步骤S11，对所述文本信息进行断句处理，得到至少一个语句。
在实际应用中，文本信息可能比较长，则需要对文本信息进行断句，包括段落划分和语句划分，例如根据文本信息中的特征字符对文本信息进行断句，比如根据文本信息中的句号、逗号、分号、感叹号、问号、空格等对文本信息进行断句处理，得到至少一个语句。
子步骤S12，对所述至少一个语句进行分词，得到各个语句的分词集合。
本申请实施例中，可以基于字符串匹配的分词方法、基于理解的分词方法和基于统计的分词方法中的至少一种对每个语句做分词处理。
基于字符串匹配的分词方法又称为机械分词方法，是按照一定的策略将待分析的语句中的字符串与一个“充分大的”机器词典中的词条进行配，若在词典中找到某个字符串，则匹配出一个分词。
基于理解的分词方法是通过计算机模拟人对句子的理解，达到识别分词的效果，基本思想是在分词的同时进行句法、语义分析，利用句法信息和语义信息来处理歧义现象，通常包括三个部分：分词子系统、句法语义子系统、总控部分。在总控部分的协调下，分词子系统可以获得有关词、句子等的句法和语义信息来对分词歧义进行判断，其模拟了人对句子的理解过程。
基于统计的分词方法是基于从形式上词是稳定的字的组合，在上下文中相邻的字同时出现的次数越多，就越有可能构成一个词。因此字与字相邻共现的频率或概率能够较 好的反映成词的可信度。可以对语句中相邻共现的各个字的组合的频度进行统计，计算两个字的互现信息。互现信息体现了两个字之间结合关系的紧密程度，当紧密程度高于某一个阈值时，便可认为此字组可能构成了一个词。
子步骤S13，对所述分词集合进行过滤，得到各个语句的至少一个关键词。
本申请实施例是通过对文本信息进行语义分析确定物流对象的配送信息，为了提高语义分析的准确性和效率，可以对分词集合进行过滤以去掉无用的分词，具体而言，可以依据预置词性表对所述分词集合进行词性过滤；和/或，依据预置词频表对所述分词集合进行词频过滤；和/或，依据预置停用词词表对所述分词集合进行停用词过滤。
词性表可以是保存了物流场景中不影响语义分析的字词，例如形容词、副词等，词频表可以是物流场景中使用频率较低的字词，停用词表可以是物流场景中不使用的字词。
通过词频表和停用词表，可以针对分词集合中词频较低的字词和停用字词做定向的过滤，同时通过词性表对不影响语义分析的形容词等进行过滤，使得每个语句得到至少一个关键词。
子步骤S14，依据所述关键词在预置的关键词-语义信息库中进行匹配，得到各个语句的核心意图。
在实际应用中，可以结合物流场景设置关键词-语义信息库，如下表1所示：
表1
关键词 语义(核心意图)
在家、有人、可以送、送上来 在家
不在家、没人、不要送、不方便 不在家
自己来拿、自提、自己来取 自提
收不收钱、免费、费用 费用
以上表1是以核心意图为在家，不在家，自提和费用为示例说明关键词-语义信息库，在实际应用中还可以设置关于营业时间等其它关键词-语义信息库。
在得到每个语句的关键词后，可以采用关键词在预置的关键词-语义信息库进行匹配，得到各个语句的核心意图。
子步骤S15，依据各个语句的核心意图确定所述物流对象的配送信息。
在确定各个语句的核心意图后，可以根据核心意图确定物流对象的配送信息，配送信息可以是物流对象的配送方式，例如可以是送货上门或者到站自提。
在本申请的一种优选实施例中，子步骤S15可以包括如下子步骤：
子步骤S15-1，对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类。
在实际应用中，接收方的每个语句的意图并非全部与物流对象的配送信息相关，可以将每个语句的用户意图称为核心意图，例如在送货上门的场景中，用户语句中的在家、不在家、自提是核心意图，其他的例如费用、营业时间等为非核心意图，因此可以对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类。
子步骤S15-2，依据预置的意图等级权重表，获取所述核心意图分类中每个核心意图的权重。
具体而言，可以通过大量线上真实场景电话录音对每个核心意图设置初始权重，然后通过每天进行线上实测，迭代优化核心意图权重建立意图等级权重表，该意图等级权重表中记录了核心意图及其等级权重，因此可以根据预置的意图等级权重表获取每个核心意图的权重。
子步骤S15-3，依据所述核心意图分类中每个核心意图的权重进行意图仲裁确定目标意图。
在与接收方终端通信过程中，文本信息可以包括多个语句，每个语句可以包多个关键词，通过关键词可以匹配到相应的核心意图，从多个核心意图中可以确定与配送信息相关的核心意图分类，因此需要对核心意图分类中的核心意图进行意图仲裁以确定出目标意图。
核心意图分类在配送场景中不仅仅包括与配送信息相关的核心意图，还可以包括与自提时间相关的营业时间等分类。
例如，在一次通话中，用户A的核心意图分类中包括“不在家”、“在家”和“在家”，“不在家”的权重为10、“在家”的权重为10，则“在家”的权重和为20，大于“不在家”的权重10，则目标意图为“在家”。
又例如，在一次通话中，用户A的核心意图分类包括“不在家”、“自提”和“营业时间”，“不在家”的权重为5，“自提”的权重为5，“营业时间”的权重为10，则目标意图为“自提”和“营业时间”。
本申请实施例对语音信息识别出的多个核心意图进行分类，并根据与配送信息相关的核心意图分类中各个核心意图的意图等级权重进行意图仲裁以确定的目标意图，解决了传统自然语言理解中长句多意图解析的问题，能够准确地从长语音信息中识别接收方的意图。
子步骤S15-4，依据预置的意图-配送信息对照表，获取所述目标意图对应的配送信息。
在实际应用中，不同的核心意图对应不同的配送信息，如下表2所示：
表2
目标意图 配送信息
在家 送货上门
自提 到站自提
上述表2中，还可以建立其它目标意图对应的信息，例如，目标意图为营业时间或者费用，则对应的信息为营业时间信息和费用信息。
步骤206，依据所述配送信息，获取与所述配送信息对应的应答文本信息。
在本申请实施例中，服务器与接收方终端进行通信，需要与接收方终端进行交互，在获取配送信息后，可以对接收方终端进行应答，以提高接收方的体感，具体地，可以获取预置的与配送信息对应的应答文本信息，例如，配送信息可以是送货上门，则应答文本可以是“好的，那待会见”，如果配送信息是到站自提，则应答文本可以是“好的，我们的营业时间是上午九点到晚九点，这个时间内您都可以来自提”，应答文本可以根据配送信息不同进行不同的设定，本申请实施例对此不加以限制。
步骤207，将所述应答文本信息转换为应答语音。
在获取应答文本信息后，如果是语音通信，则将应答文本信息转换为应答语音，如果是文本通信，则无需转换。
步骤208，将所述应答语音发送至所述接收方终端。
在语音通信中，服务器可以将应答语音发送至接收方终端，以提高与接收方的交互提感。
以下结合示例对本申请实施例获取配送信息的流程进行说明。
示例一
如图4所示，在示例一中通过电话通信说明物流对象配送信息的获取流程如下：
S1，服务器接收到接收方配送方终端一键拨打请求后发起沟通，服务器通过机器人建立与多个接收方终端的语音通信；
S2，用户应答，机器人开场白后，用户进行应答，服务器可以接收到接收方终端的用户的语音信息；
S3，语音转文本，服务器将语音信息转为文本信息；
S4，语意识别，对文本信息中的语意进行识别，确定语音信息中的意图；
S5，语意匹配，根据从文本信息中识别出的语意，匹配对应的应答文本；
S6，智能应答，将应答文本转换为语音后发送至接收方终端以进行用户应答；
S7，结束通话。
S8，将配送信息发送至接收方终端。
其中，步骤S4包括：
S4-1，断句处理，对文本进行断句处理，得到至少一个语句；
S4-2，分词处理，对断句后的至少一个语句进行分词，得到分词集合；
S4-3，词性过滤处理，对分词集合进行词性过滤，去掉形容词、副词等与配送信息无关的分词；
S4-4，词频过滤处理，对分词集合进行词频过滤，去掉物流配送场景中使用频率低的分词；
S4-5，停用词过滤处理，对分词集合进行停用词过滤，去掉物流配送场景中不适用的分词，通过步骤S4-3-步骤S4-5后，得到关键词，如果关键词只有一个，执行步骤S4-7，否则执行S4-6；
S4-6，核心意图分类，对多个关键词进行核心意图分类，得到与配送信息相关的核心意图分类；
S4-7，意图识别，通过关键词-语义信息库匹配核心意图，进行意图识别；
S4-8，多意图仲裁，如果有多个核心意图，则根据等级权重表获取核心意图的权重，根据权重进行意图仲裁，得到目标意图。
本示例中配送方通过一键拨打将通信请求发送至服务器，由服务器代替配送方与接收方进行语音通信并通过语意识别获取物流对象的配送信息，实现了批量获取物流对象的配送信息，一方面降低了配送方的沟通时间成本，提高了物流对象的配送效率；另一方面，由机器代替配送方与接收方通信，能够在派件数量大、沟通时间长和沟通质量的三重压力下实现高履约配送水平，提高了接收方的体感。
本示例中，对通信中的接收方终端的语音信息识别出的多个核心意图进行分类，并根据与配送信息相关的核心意图分类中各个核心意图的意图等级权重进行意图仲裁以确定目标意图，解决了传统自然语言理解中长句多意图解析的问题，能够准确地从长语音信息中识别接收方的意图。
本申请实施例中，可以根据接收方的目标意图生成应答语音信息自动回复接收方终 端，提高了与接收方的交互，进一步提高了接收方的体感。
示例二
以下结合表3和线上场景对本申请中服务器获取物流对象配送信息进行说明：
表3
Figure PCTCN2019094157-appb-000001
如上表3所示，
用户回复：是指服务器与用户通信过程中接到接收方终端用户的语音信息；
ASR识别：是指将用户语音信息转换为文本信息，并进行了断句处理；
词性分析是指对文本信息的每个字/词进行词性分析，并且进行了分词处理；
词性过滤：是指去掉与配送信息无关的分词，例如：分词中的“不好意思”对配送信息分析无用，可以去掉；
词频过滤：是指去掉物流配送场景中使用频率低的分词，例如分词中的“下班”可以去掉；
停用词过滤：是指去掉物流配送场景中停止使用的分词，例如分词中的“时候”可以去掉；
核心意图：是指过滤后的分词对应的意图，可以从关键词-语义信息库中匹配得到；例如，“我现在不在家”对应核心意图为“不在家”，“我晚点自己去拿”对应核心意图为“自提”，“你们营业时间是到”对应核心意图为“营业时间”；
意图等级：是指预先划分的各个核心意图对应的等级权重；
意图仲裁：是指结合核心意图及等级权重对多个核心意图进行仲裁，确定接收方最终的意图，如表3中，自提与配送信息相关，营业时间的权重为10，则最终意图是自提和询问营业时间；
操作：是指记录最终意图和应答接收方，如表3，服务器记录接收方意图为自提和询问营业时间，则对该意图进行应答，如“好的，我们的营业时间是早上九点到晚九点，这个时间内您都可以来自提”。
在示例二中，服务器自动与接收方终端通信，并根据通信中接收方终端的语音信息进行意图识别得到物流对象的配送信息，降低了配送方的沟通时间成本，提高了物流对象的配送效率。
示例三
以下结合线上场景对本申请中服务器对多意图进行仲裁加以说明：
在示例三中，用户回复：“我不在家，我妈妈在家，你拿上去吧”，通过如表1所示的关键词-语义信息库匹配，得到这三个语句的意图为“不在家”、“在家”、“在家”，通过等级权重表得到“在家”和“不在家”的权重均为10，则“在家”的权重和为20，“不在家”的权重是10，则最终意图仲裁后为“在家”，对应的配送信息是“送货上门”。
本示例中可以根据与配送信息相关的核心意图分类中各个核心意图的意图等级权重进行意图仲裁以确定目标意图，解决了传统自然语言理解中长语句多意图解析的问题，能够准确地从长语音信息中识别接收方的意图。
参照图5，示出了本申请的一种物流对象配送信息的获取方法实施例3的步骤流程图，本申请实施例的物流对象配送信息的获取方法可以应用于配送方终端，具体可以包括如下步骤：
步骤301，获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息。
本申请实施例中，配送方可以是物流对象代收点，例如驿站等。配送方可以通过以 下子步骤获取物流对象的物流信息：
子步骤S21，获取预设时间段内待配送的物流对象的物流对象标识；
子步骤S22，将所述物流对象标识添加至待配送列表中；
子步骤S23，获取所述待配送列表中物流对象标识关联的接收方信息，所述接收方信息包括接收方终端的通信连接信息。
具体而言，配送方在接收物流对象时，可以通过配送方终端扫描物流对象上的面单对物流对象进行入库、分类、获取物流信息等操作。驿站管理员或者快递员通过配送方终端上的应用程序可以获取需要配送的物流对象的待配送列表，该待配送列表中的物流对象在配送前需要与接收方联系以确认是送货上门还是接收方到站自提，待配送列表中包括物流对象标识以及该物流对象的接收方的联系方式，例如接收方的电话号码等。
步骤302，依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
本申请实施例中，步骤302可以包括如下子步骤：
子步骤S31，检测是否接收到针对所述待配送列表中所述物流对象标识对应的通信连接信息的通信请求；
子步骤S32，依据所述待配送列表中物流对象标识关联的通信连接信息生成通信请求。
如图6所示，在本申请实施例中，配送方终端可以获取当前时间为止尚未与接收方联系的待配送列表，该待配送列表中包括待配送物流对象的信息，例如可以是物流对象标识，例如“包裹A”，该物流对象标识可以是物流对象的运单号、物流对象运单上的名称、和接收方的名称等，该待配送列表中包括了待配送的物流对象的接收方的通信连接信息和外呼触发键。
当然，物流对象的信息还可以是接收方的通信连接信息、姓名、地址等，其中通信连接信息可以是接收方的手机号码、固定电话号码等，当然也可以是其它非明文形式的通信连接信息以确保接收方的隐私泄露，例如通信信息可以是接收方终端的标识或者其它标识，通过该标识可以在后台获取接收方的明文通信连接信息以生成通信请求，保证了接收方的手机号码、固定电话号码等隐私不被泄露。
如图6所示，以驿站管理员或者快递员需要获取包裹A、包裹B和包裹C的配送信息为示例，驿站管理员或者快递员在包裹A、包裹B和包裹C入库时扫描包裹上的面单，获取到包裹A、包裹B和包裹C的单号、接收方的电话等信息，并显示在待配送列表中， 该待配送列表中设置有“一键拨打”按钮，驿站管理员或者快递员可以通过“一键拨打”按钮触发配送方终端生成通信请求并发送至服务器，由服务器通过包裹A、包裹B和包裹C中的接收方的电话号码与包裹A、包裹B和包裹C对应的接收方进行通话。
以上是通过待配送列表中的按钮触发生成通信请求发送至服务器，在实际应用中也可以预设周期或者在扫描物流对象面单获取物流对象信息后自动生成通信请求发送至服务器，本申请实施例对生成通信请求的方式和时间不加以限制。
步骤303，将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，依据通信过程中的通信信息确定所述至少一个物流对象的配送信息。
配送方终端将通信请求发送至服务器后，服务器可以通过外呼平台的机器人与接收方终端进行通信，获取接收方终端的通信信息后进行断句、分词、过滤和语义分析以确定配送信息，并将配送信息发送至配送方终端。
步骤304，接收所述服务器发送的所述至少一个物流对象的配送信息。
配送方终端可以接收到服务器发送的物流对象的配送信息，优选地，展示物流对象的配送信息。
如图7所示为本申请实施例中配送方终端显示物流对象的配送信息的示例，在图7中，包裹A的配送信息为送货上门，包裹A的配送信息为送货上门，包裹B的配送信息为到站自提。
本申请实施例中，配送方终端可以将针对待配送物流对象关联的接收方终端的通信请求发送至服务器，由服务器与各个物流对象关联的接收方终端进行通信，并通过通信信息确定配送信息后发送至配送方终端，配送方无需逐个与物流对象关联的接收方终端进行通信以确定物流对象的配送信息，实现了批量获取物流对象的配送信息，一方面降低了配送方的沟通时间成本，提高了物流对象的配送效率；另一方面，由机器代替配送方与接收方通信，能够在派件数量大、沟通时间长和沟通质量的三重压力下实现高履约配送水平，提高了接收方的体感。
参照图8，示出了本申请的一种物流对象配送信息的获取装置实施例1的结构框图，本申请实施例的物流对象配送信息的获取装置可以应用于服务器，所述装置包括：
通信请求接收模块401，用于接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
通信建立模块402，用于依据所述通信连接信息与所述接收方终端建立通信；
通信信息接收模块403，用于在通信过程中接收所述接收方终端的通信信息；
配送信息确定模块404，用于依据所述通信信息确定所述物流对象的配送信息；
配送信息发送模块405，用于将所述配送信息发送至所述配送方终端。
可选地，所述通信信息为语音信息，所述配送信息确定模块404包括：
文本信息转换子模块，用于将所述语音信息转换为文本信息；
语义分析子模块，用于对所述文本信息进行语义分析，得到所述物流对象的配送信息。
可选地，所述语义分析子模块包括：
断句单元，用于对所述文本信息进行断句处理，得到至少一个语句；
分词单元，用于对所述至少一个语句进行分词，得到各个语句的分词集合；
过滤单元，用于对所述分词集合进行过滤，得到各个语句的至少一个关键词；
核心意图匹配单元，用于依据所述关键词在预置的关键词-语义信息库中进行匹配，得到各个语句的核心意图；
配送信息确定单元，用于依据各个语句的核心意图确定所述物流对象的配送信息。
可选地，所述配送信息确定单元包括：
分类子单元，用于对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类；
权重获取子单元，用于依据预置的意图等级权重表，获取所述核心意图分类中每个核心意图的权重；
目标意图确定子单元，用于依据所述核心意图分类中每个核心意图的权重进行意图仲裁确定目标意图；
配送信息确定子单元，用于依据预置的意图-配送信息对照表，获取所述目标意图对应的配送信息。
可选地，所述过滤单元包括：
词性过滤子单元，用于依据预置词性表对所述分词集合进行词性过滤；
和/或，
词频过滤子单元，用于依据预置词频表对所述分词集合进行词频过滤；
和/或，
停用词过滤子单元，用于依据预置停用词词表对所述分词集合进行停用词过滤。
可选地，所述装置还包括：
应答文本信息获取模块，用于依据所述配送信息，获取与所述配送信息对应的应答文本信息；
语音转换模块，用于将所述应答文本信息转换为应答语音；
应答语音发送模块，用于将所述应答语音发送至所述接收方终端。
可选地，还包括：
行为数据获取模块，用于获取用户的历史行为数据；
建立通信确定模块，用于依据所述历史行为数据确定是否与所述接收方终端建立通信。
可选地，所述历史行为数据包括用户地理位置信息、用户历史收件行为数据、用户画像、与用户通信的频率以及用户通信的情绪反应数据中的至少一项。
参照图9，示出了本申请的一种物流对象配送信息的获取装置实施例2的结构框图，本申请实施例的物流对象配送信息的获取装置可以应用于配送方终端，所述装置包括：
物流信息获取模块501，用于获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
通信请求生成模块502，用于依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
通信请求发送模块503，用于将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，根据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
配送信息接收模块504，用于接收所述服务器发送的所述至少一个物流对象的配送信息。
可选地，所述物流信息获取模块501包括：
物流对象标识获取子模块，用于获取预设时间段内待配送的物流对象的物流对象标识；
待配送列表生成子模块，用于将所述物流对象标识添加至待配送列表中；
通信连接信息获取子模块，用于获取所述待配送列表中物流对象标识关联的接收方信息，所述接收方信息包括接收方终端的通信连接信息。
可选地，所述通信请求生成模块502包括：
操作检测子模块，用于检测是否接收到针对所述待配送列表中所述物流对象标识对应的通信连接信息的通信请求；
通信请求生成子模块，用于依据所述待配送列表中物流对象标识关联的通信连接信息生成通信请求。
可选地，所述装置还包括：
配送信息展示模块，用于展示所述物流对象的配送信息。
参照图10，示出了本申请的一种物流对象配送信息的获取系统实施例的结构框图，所述系统包括服务器100和配送方终端200；
所述服务器100包括：
通信请求接收模块1001，用于接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
通信建立模块1002，用于依据所述通信连接信息与所述接收方终端建立通信；
通信信息接收模块1003，用于在通信过程中接收所述接收方终端的通信信息；
配送信息确定模块1004，用于依据所述通信信息确定所述物流对象的配送信息；
配送信息发送模块1005，用于将所述配送信息发送至所述配送方终端；
所述配送方终端200包括：
物流信息获取模块2001，用于获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
通信请求生成模块2002，用于依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
通信请求发送模块2003，用于将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，根据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
配送信息接收模块2004，用于接收所述服务器发送的所述至少一个物流对象的配送信息。
本申请实施例还提供了一种装置，包括：一个或多个处理器；和其上存储有指令的一个或多个机器可读介质，当由所述一个或多个处理器执行时，使得所述装置执行实施例1和/或实施例2和/或实施例3所述的一个或多个的方法。
本申请实施例还提供了一个或多个机器可读介质，其上存储有指令，当由一个或多个处理器执行时，使得装置执行实施例1和/或实施例2和/或实施例3所述的一个或多个的方法。
对于装置实施例而言，由于其与方法实施例基本相似，所以描述的比较简单，相关之处参见方法实施例的部分说明即可。
本说明书中的各个实施例均采用递进的方式描述，每个实施例重点说明的都是与其他实施例的不同之处，各个实施例之间相同相似的部分互相参见即可。
本领域内的技术人员应明白，本申请实施例的实施例可提供为方法、装置、或计算机程序产品。因此，本申请实施例可采用完全硬件实施例、完全软件实施例、或结合软件和硬件方面的实施例的形式。而且，本申请实施例可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。
本申请实施例是参照根据本申请实施例的方法、终端设备(系统)、和计算机程序产品的流程图和/或方框图来描述的。应理解可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用计算机、专用计算机、嵌入式处理机或其他可编程数据处理终端设备的处理器以产生一个机器，使得通过计算机或其他可编程数据处理终端设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。
这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理终端设备以特定方式工作的计算机可读存储器中，使得存储在该计算机可读存储器中的指令产生包括指令装置的制造品，该指令装置实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能。
这些计算机程序指令也可装载到计算机或其他可编程数据处理终端设备上，使得在计算机或其他可编程终端设备上执行一系列操作步骤以产生计算机实现的处理，从而在计算机或其他可编程终端设备上执行的指令提供用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的步骤。
尽管已描述了本申请实施例的优选实施例，但本领域内的技术人员一旦得知了基本创造性概念，则可对这些实施例做出另外的变更和修改。所以，所附权利要求意欲解释为包括优选实施例以及落入本申请实施例范围的所有变更和修改。
最后，还需要说明的是，在本文中，诸如第一和第二等之类的关系术语仅仅用来将一个实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或操作之间存在任何这种实际的关系或者顺序。而且，术语“包括”、“包含”或者其任何 其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者终端设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者终端设备所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括所述要素的过程、方法、物品或者终端设备中还存在另外的相同要素。
以上对本申请所提供的一种物流对象配送信息的获取方法和一种物流对象配送信息的获取装置、一种物流对象配送信息的获取系统进行了详细介绍，本文中应用了具体个例对本申请的原理及实施方式进行了阐述，以上实施例的说明只是用于帮助理解本申请的方法及其核心思想；同时，对于本领域的一般技术人员，依据本申请的思想，在具体实施方式及应用范围上均会有改变之处，综上所述，本说明书内容不应理解为对本申请的限制。

Claims (27)

  1. 一种物流对象配送信息的获取方法，其特征在于，包括：
    接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
    依据所述通信连接信息与所述接收方终端建立通信；
    在通信过程中接收所述接收方终端的通信信息；
    依据所述通信信息确定所述物流对象的配送信息；
    将所述配送信息发送至所述配送方终端。
  2. 如权利要求1所述的获取方法，其特征在于，所述通信信息为语音信息，所述依据所述通信信息确定所述物流对象的配送信息的步骤包括：
    将所述语音信息转换为文本信息；
    对所述文本信息进行语义分析，得到所述物流对象的配送信息。
  3. 如权利要求2所述的获取方法，其特征在于，所述对所述文本信息进行语义分析，得到所述物流对象的配送信息的步骤包括：
    对所述文本信息进行断句处理，得到至少一个语句；
    对所述至少一个语句进行分词，得到各个语句的分词集合；
    对所述分词集合进行过滤，得到各个语句的至少一个关键词；
    依据所述关键词在预置的关键词-语义信息库中进行匹配，得到各个语句的核心意图；
    依据各个语句的核心意图确定所述物流对象的配送信息。
  4. 如权利要求3所述的获取方法，其特征在于，所述依据各个语句的核心意图确定所述物流对象的配送信息的步骤包括：
    对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类；
    依据预置的意图等级权重表，获取所述核心意图分类中每个核心意图的权重；
    依据所述核心意图分类中每个核心意图的权重进行意图仲裁确定目标意图；
    依据预置的意图-配送信息对照表，获取所述目标意图对应的配送信息。
  5. 如权利要求3所述的获取方法，其特征在于，所述对所述分词集合进行过滤，得到各个语句的至少一个关键词的步骤包括：
    依据预置词性表对所述分词集合进行词性过滤；
    和/或，
    依据预置词频表对所述分词集合进行词频过滤；
    和/或，
    依据预置停用词词表对所述分词集合进行停用词过滤。
  6. 如权利要求1所述的获取方法，其特征在于，所述方法还包括：
    依据所述配送信息，获取与所述配送信息对应的应答文本信息；
    将所述应答文本信息转换为应答语音；
    将所述应答语音发送至所述接收方终端。
  7. 如权利要求1所述的获取方法，其特征在于，在所述依据所述通信连接信息与所述接收方终端建立通信的步骤之前，还包括：
    获取接收方的历史行为数据；
    依据所述历史行为数据确定是否与所述接收方终端建立通信。
  8. 如权利要求7所述的获取方法，其特征在于，所述历史行为数据包括接收方地理位置信息、接收方历史收件行为数据、接收方画像、与接收方通信的频率以及接收方通信的情绪反应数据中的至少一项。
  9. 一种物流对象配送信息的获取方法，其特征在于，包括：
    获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
    依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
    将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，依据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
    接收所述服务器发送的所述至少一个物流对象的配送信息。
  10. 如权利要求9所述的获取方法，其特征在于，所述获取至少一个物流对象的物流信息的步骤包括：
    获取预设时间段内待配送的物流对象的物流对象标识；
    将所述物流对象标识添加至待配送列表中；
    获取所述待配送列表中物流对象标识关联的接收方信息，所述接收方信息包括接收方终端的通信连接信息。
  11. 如权利要求10所述的获取方法，其特征在于，所述依据所述通信连接信息生成 针对所述至少一个物流对象关联的接收方终端的通信请求的步骤包括：
    检测是否接收到针对所述待配送列表中所述物流对象标识对应的通信连接信息的通信请求；
    若是，则依据所述待配送列表中物流对象标识关联的通信连接信息生成通信请求。
  12. 如权利要求10所述的获取方法，其特征在于，所述方法还包括：
    展示所述物流对象的配送信息。
  13. 一种物流对象配送信息的获取装置，其特征在于，包括：
    通信请求接收模块，用于接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
    通信建立模块，用于依据所述通信连接信息与所述接收方终端建立通信；
    通信信息接收模块，用于在通信过程中接收所述接收方终端的通信信息；
    配送信息确定模块，用于依据所述通信信息确定所述物流对象的配送信息；
    配送信息发送模块，用于将所述配送信息发送至所述配送方终端。
  14. 如权利要求13所述的获取装置，其特征在于，所述通信信息为语音信息，所述配送信息确定模块包括：
    文本信息转换子模块，用于将所述语音信息转换为文本信息；
    语义分析子模块，用于对所述文本信息进行语义分析，得到所述物流对象的配送信息。
  15. 如权利要求14所述的获取装置，其特征在于，所述语义分析子模块包括：
    断句单元，用于对所述文本信息进行断句处理，得到至少一个语句；
    分词单元，用于对所述至少一个语句进行分词，得到各个语句的分词集合；
    过滤单元，用于对所述分词集合进行过滤，得到各个语句的至少一个关键词；
    核心意图匹配单元，用于依据所述关键词在预置的关键词-语义信息库中进行匹配，得到各个语句的核心意图；
    配送信息确定单元，用于依据各个语句的核心意图确定所述物流对象的配送信息。
  16. 如权利要求15所述的获取装置，其特征在于，所述配送信息确定单元包括：
    分类子单元，用于对各个语句的核心意图进行分类，得到与配送信息相关的核心意图分类；
    权重获取子单元，用于依据预置的意图等级权重表，获取所述核心意图分类中每个核心意图的权重；
    目标意图确定子单元，用于依据所述核心意图分类中每个核心意图的权重进行意图仲裁确定目标意图；
    配送信息确定子单元，用于依据预置的意图-配送信息对照表，获取所述目标意图对应的配送信息。
  17. 如权利要求15所述的获取装置，其特征在于，所述过滤单元包括：
    词性过滤子单元，用于依据预置词性表对所述分词集合进行词性过滤；
    和/或，
    词频过滤子单元，用于依据预置词频表对所述分词集合进行词频过滤；
    和/或，
    停用词过滤子单元，用于依据预置停用词词表对所述分词集合进行停用词过滤。
  18. 如权利要求13所述的获取装置，其特征在于，所述装置还包括：
    应答文本信息获取模块，用于依据所述配送信息，获取与所述配送信息对应的应答文本信息；
    语音转换模块，用于将所述应答文本信息转换为应答语音；
    应答语音发送模块，用于将所述应答语音发送至所述接收方终端。
  19. 如权利要求13所述的获取装置，其特征在于，还包括：
    行为数据获取模块，用于获取接收方的历史行为数据；
    建立通信确定模块，用于依据所述历史行为数据确定是否与所述接收方终端建立通信。
  20. 如权利要求19所述的获取装置，其特征在于，所述历史行为数据包括接收方地理位置信息、接收方历史收件行为数据、接收方画像、与接收方通信的频率以及接收方通信的情绪反应数据中的至少一项。
  21. 一种物流对象配送信息的获取装置，其特征在于，包括：
    物流信息获取模块，用于获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
    通信请求生成模块，用于依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
    通信请求发送模块，用于将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以及，根据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
    配送信息接收模块，用于接收所述服务器发送的所述至少一个物流对象的配送信息。
  22. 如权利要求21所述的获取装置，其特征在于，所述物流信息获取模块包括：
    物流对象标识获取子模块，用于获取预设时间段内待配送的物流对象的物流对象标识；
    待配送列表生成子模块，用于将所述物流对象标识添加至待配送列表中；
    通信连接信息获取子模块，用于获取所述待配送列表中物流对象标识关联的接收方信息，所述接收方信息包括接收方终端的通信连接信息。
  23. 如权利要求22所述的获取装置，其特征在于，所述通信请求生成模块包括：
    操作检测子模块，用于检测是否接收到针对所述待配送列表中所述物流对象标识对应的通信连接信息的通信请求；
    通信请求生成子模块，用于依据所述待配送列表中物流对象标识关联的通信连接信息生成通信请求。
  24. 如权利要求22所述的获取装置，其特征在于，所述装置还包括：
    配送信息展示模块，用于展示所述物流对象的配送信息。
  25. 一种物流对象配送信息的获取系统，其特征在于，包括配送方终端和服务器，
    所述服务器包括：
    通信请求接收模块，用于接收配送方终端发送的、针对至少一个物流对象关联的接收方终端的通信请求，所述通信请求中包括接收方终端的通信连接信息；
    通信建立模块，用于依据所述通信连接信息与所述接收方终端建立通信；
    通信信息接收模块，用于在通信过程中接收所述接收方终端的通信信息；
    配送信息确定模块，用于依据所述通信信息确定所述物流对象的配送信息；
    配送信息发送模块，用于将所述配送信息发送至所述配送方终端；
    所述配送方终端包括：
    物流信息获取模块，用于获取至少一个物流对象的物流信息，所述物流信息包括所述物流对象关联的接收方的接收方终端的通信连接信息；
    通信请求生成模块，用于依据所述通信连接信息生成针对所述至少一个物流对象关联的接收方终端的通信请求；
    通信请求发送模块，用于将所述通信请求发送至服务器，所述服务器用于依据所述通信请求中的通信连接信息建立与所述至少一个物流对象关联的接收方终端的通信，以 及，根据通信过程中的通信信息确定所述至少一个物流对象的配送信息；
    配送信息接收模块，用于接收所述服务器发送的所述至少一个物流对象的配送信息。
  26. 一种物流对象配送信息的获取装置，其特征在于，包括：一个或多个处理器；和其上存储有指令的一个或多个机器可读介质，当由所述一个或多个处理器执行时，使得所述装置执行如权利要求1-8和/或9-12所述的一个或多个的方法。
  27. 一个或多个机器可读介质，其上存储有指令，其特征在于，当由一个或多个处理器执行时，使得装置执行如权利要求1-8和/或9-12所述的一个或多个的方法。
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