WO2019233397A1 - 餐饮信息处理方法、装置及系统 - Google Patents

餐饮信息处理方法、装置及系统 Download PDF

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Publication number
WO2019233397A1
WO2019233397A1 PCT/CN2019/089928 CN2019089928W WO2019233397A1 WO 2019233397 A1 WO2019233397 A1 WO 2019233397A1 CN 2019089928 W CN2019089928 W CN 2019089928W WO 2019233397 A1 WO2019233397 A1 WO 2019233397A1
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WIPO (PCT)
Prior art keywords
information
meal
target
identification card
electronic identification
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Application number
PCT/CN2019/089928
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English (en)
French (fr)
Inventor
陈舒婷
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阿里巴巴集团控股有限公司
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Publication of WO2019233397A1 publication Critical patent/WO2019233397A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisions for transferring data to distant stations, e.g. from a sensing device
    • G06K17/0029—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisions for transferring data to distant stations, e.g. from a sensing device the arrangement being specially adapted for wireless interrogation of grouped or bundled articles tagged with wireless record carriers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present application relates to the technical field of catering information processing, and in particular, to a method, device and system for catering information processing.
  • the functions provided by the existing catering management system are still relatively limited. Usually, they only solve the problems of paper work processes, or some standard manual problems, such as recipe updates, code scanning and ordering, delivery to the back kitchen, and supply. Chain relationship maintenance, maintenance of purchase list, etc. However, for service progress issues such as when to serve, which are the core concerns of users, most of them still depend on the communication with the waiters, and the cost of communication cannot be effectively controlled.
  • This application provides a method, device, and system for processing catering information, which is beneficial to solving the problem of imbalance between supply and demand between the kitchen and the user, and optimizing the production and management timeliness of the rear kitchen.
  • a catering information processing system includes:
  • Service deterministic tracking equipment which is used to circulate between the production links with the materials and containers required during the production of the target meal; wherein the service deterministic tracking equipment includes an electronic identification card and is used to transfer the An appliance with an electronic identification card attached to the container;
  • the card sending and receiving device is configured to perform initialization processing of the electronic identification card for the target meal to be initialized, and submit the initialization information to the server.
  • the initialization process includes: writing related information of the target meal and initialization status information Into the electronic identification card;
  • a read-write device is configured to be deployed in a sub-area where multiple production departments are located in the processing and production area, read information stored in the electronic identification card, and read the information about the type of the target meal and the previous status information Update the status information of the target meal and submit the updated status information to the server;
  • the server is configured to provide service information to an associated client device according to status information corresponding to the target meal.
  • a service deterministic tracking device including:
  • An electronic identification card and an appliance for attaching the electronic identification card to the container An electronic identification card and an appliance for attaching the electronic identification card to the container;
  • the service deterministic tracking device is used to circulate between the production links with the materials and containers required in the process of making the target meal;
  • the electronic identification card is used to store information of the target meal and production status information.
  • a transceiver card device in a catering information processing system includes:
  • a recycling device configured to recycle the service deterministic tracking device, and set the state of the electronic identification card in the service deterministic tracking device to a state to be initialized
  • a communication module configured to receive information provided by the server, obtain meal queue information, and determine a target meal to be initialized from the meal queue;
  • An initialization access point is configured to perform an initialization process on an electronic identification card in a service deterministic tracking device according to the information of the target meal; the initialization process includes: information about the target meal and initialization status information Written into the electronic identification card;
  • the card ejection device is used to output the service deterministic tracking device that completes the initialization process
  • the communication module is further configured to submit the initialization information to the server.
  • a read-write device in a catering information processing system includes:
  • a reading module configured to read information about the target meal and the previous status information stored in the electronic identification card in the service deterministic tracking device;
  • a state calculation module configured to update the state information of the target meal according to the type of the target meal and the previous state information
  • a writing module configured to write the updated status information of the target meal into the electronic identification card
  • the communication module is configured to submit the updated status information of the target meal to a server for storage.
  • a catering information processing method includes:
  • an initialization process of the electronic identification card is performed, and the initialization process includes: writing related information of the target meal and initialization status information into the electronic identification card;
  • a catering information processing method includes:
  • a catering information processing method includes:
  • initialization information about an electronic identification card in a service deterministic tracking device including information about an associated target meal and initialization status information
  • a catering information processing method includes:
  • the production status information includes information on the processing and production link where the meal is currently located;
  • a catering information processing device includes:
  • a target meal determining unit configured to determine a target meal to be initialized
  • An initialization processing unit is configured to perform an initialization process of an electronic identification card for the target meal to be initialized.
  • the initialization process includes: writing information about the target meal and initialization status information into the electronic identification card. in;
  • An initialization information submission unit is configured to submit the initialization information to a server.
  • a catering information processing device includes:
  • a status update unit configured to update the status information of the target meal stored in the electronic identification card according to the type of the target meal and the previous status information;
  • An update information submission unit is used to submit the updated status information to the server.
  • a catering information processing device includes:
  • An initialization information obtaining unit configured to obtain initialization information about an electronic identification card in a service deterministic tracking device, the initialization information including information about an associated target meal and initialization status information;
  • a status update information receiving unit configured to receive status update information about the target meal, and update the status of the target meal
  • a service information providing unit is configured to provide service information to an associated client device according to the status information of the target meal.
  • a catering information processing device includes:
  • An order generation unit is used to generate a food order and submit it to the server;
  • a production status information obtaining unit configured to obtain production status information of a target meal in the catering order provided by the server; the production status information includes information on processing and production links where the meal is currently located;
  • a production status information display unit is configured to display the production status information.
  • the tracking device includes an electronic identification card, and a digital label can be implemented for each state of the target meal during processing and manufacturing.
  • the production department deploys read-write equipment, which can implement read-write operations on electronic identification cards in the tracking equipment and status update operations.
  • the updated status information can also be submitted to the server to track the progress of the specific processing and production of meals through the server. , Which can provide users with richer service information. Therefore, in this way, it can be a "white box" of post-cook processing and production information, which is helpful to solve the problem of imbalance between supply and demand between the kitchen and the user, and optimize the production and management timeliness of post-cook.
  • Figures 1-1 and 1-2 are schematic diagrams of the hardware layout of a restaurant in the embodiment of the present application.
  • FIG. 2 is a schematic diagram of a system provided by an embodiment of the present application.
  • FIG. 3 is a schematic diagram of a transceiver card device according to an embodiment of the present application.
  • FIG. 4 is a schematic diagram of a read-write device provided by an embodiment of the present application.
  • FIG. 5 is a flowchart of a first method according to an embodiment of the present application.
  • FIG. 6 is a flowchart of a second method according to an embodiment of the present application.
  • FIG. 7 is a flowchart of a third method according to an embodiment of the present application.
  • FIG. 8 is a flowchart of a fourth method according to an embodiment of the present application.
  • FIG. 9 is a schematic diagram of a first device according to an embodiment of the present application.
  • FIG. 10 is a schematic diagram of a second device according to an embodiment of the present application.
  • FIG. 11 is a schematic diagram of a third device according to an embodiment of the present application.
  • FIG. 12 is a schematic diagram of a fourth device according to an embodiment of the present application.
  • FIG. 13 is a schematic diagram of a computer system provided by an embodiment of the present application.
  • the first thing to note is that in the traditional food and beverage industry, the production process of the back chef is usually completely "black box". The operation status and efficiency of the back chef are completely managed and controlled through the experience of the chef, but it is basically Kitchen management is based on human subjective consciousness.
  • the kitchen is self-contained.
  • the docking with the user is limited to paper printers. It is difficult to form a set of efficiency and improvement for the kitchen and the combination of user feedback during the operation of the restaurant. Effective plan.
  • the core is not just to pay attention to the quality of each dish. It is also very important to meet the needs of users to the greatest extent, so that users feel the best service.
  • the existing restaurant management system is improved from the perspective of the processing and production area of the restaurant (ie, the "back kitchen"), so as to minimize the impact on the original kitchen work.
  • the back kitchen In the case of efficiency, through the digitalization and intelligent scheduling of the production process of the back kitchen, the problem of imbalance between supply and demand between the kitchen and the user is solved, and the production and management efficiency of the back kitchen is optimized.
  • an electronic identification card device 3 is provided in the embodiment of this application. And other modules, which can read and write the information through NFC technology.
  • the electronic identification card can also be used with food safety level clips and other appliances, so that each meal ordered by the user can be assigned one such electronic To identify the appliances of the card, and through the card sending and receiving device 2, write the relevant information of the specific meal to the electronic identification card associated with one of the appliances, including the name, category, corresponding table identifier, etc. of the meal.
  • the appliance can circulate with the materials and containers corresponding to the meals in the various production steps of the kitchen.
  • an on-screen display device 5 can also be provided in the processing and production area, which can be used to display information about specific meals, and so on.
  • the dining area of the restaurant that is, the customer's dining and activity area
  • related hardware equipment can also be deployed.
  • it can include an access point AP device 1
  • you can also deploy reading and writing devices in areas such as dish-conveying tables, 4 on-screen display devices in areas such as the front desk, and so on.
  • This first embodiment first provides a catering information processing system.
  • the system may specifically include:
  • a service certainty tracking device 201 is used to circulate between the production links with materials and containers required during the production of the target meal; wherein the service certainty tracking device includes an electronic identification card and a device for An appliance in which the electronic identification card is attached to the container;
  • the card receiving and sending device 202 is configured to perform initialization processing of the electronic identification card for the target meal to be initialized, and submit the initialization information to the server.
  • the initialization process includes: related information of the target meal and initialization status information Written into the electronic identification card;
  • the read-write device 203 is configured to be deployed in a sub-area where multiple production departments are located in the processing and production area, and read information stored in the electronic identification card, according to the type of the target meal and the status of the previous status. Information, updating the status information of the target meal, and submitting the updated status information to the server;
  • the server 204 is configured to provide service information to an associated client device according to status information corresponding to the target meal.
  • the service deterministic tracking device 201 may specifically include two parts, one is an electronic identification card that can be used as an electronic tag and read and write control of information such as the status of meals, and the other part is It is a device for attaching to the container used in the preparation of the meal.
  • the electronic identification card may specifically include an NFC chip, so that the electronic identification card can be read and written through NFC technology.
  • a Bluetooth chip may also be implemented in the electronic identification card, that is, , To achieve the integration of NFC and Bluetooth electronic identification card, through NFC technology and Bluetooth technology, better achieve deterministic service tracking.
  • the utensils may have various forms.
  • the containers used may generally include basins, plates, bowls and other types of containers, and the materials of the containers may also be different, including porcelain and metal. , Plastic, etc., and the same meal is used in different production links, the containers used may be different, so in order to facilitate the attachment to various containers, the appliance can be made into a clip style, so that, in In each step of food production, you can easily remove the clip from the container used in the previous step, and then clip the clip to the container used in this step, so that the clip can be used in each step of food production. In circulation.
  • a magnet or the like may also be used as the appliance, and so on.
  • the materials and containers involved in the meal need to be placed in the oven for baking together, or placed in the refrigerator for refrigeration or freezing.
  • the appliance can also be placed in the oven or refrigerator together to achieve continuous tracking of the meal production process. In this case, the safety of the prepared meals is guaranteed.
  • the tracking device may further include a display screen, and the display screen may be used to display corresponding meals.
  • Information including the name of the meal, remarks (remarks for the meal when the user places the order), coding (table number of the order, take-out order number, etc.), type (meals, packaging, etc.), whether to rush ,and many more.
  • the display screen can also use ink screen display technology, which can write the meal information only when the meal is first initialized for distribution, so that even if there is a subsequent power outage, it will not affect the display in it. Reading of information.
  • the tracking device can also have an indicator light, which can provide multiple colors, for example, it can include two colors of red and green, and it can also support multiple modes such as off, always on, and blinking.
  • This kind of indicator light can prompt some dynamic requirements of the corresponding meal. For example, under normal circumstances, the alert light can be turned off. When a certain meal timeout occurs or the user reminds the order, the corresponding indication can be triggered. The lights are on or blinking and so on.
  • the correspondence between the status of the specific indicator light and the different dynamic needs corresponding to the meal can be defined in advance.
  • constant green means the current meal is paused and postponed processing; green blinking means the current meal is taken out; red steady means the current meal is timed out (system judgment or user reminder), and priority processing is required; red blinks , It means that the current dish has been judged by the system for multiple timeouts (for example, three or more times), or has been prompted by the user for multiple times (two or more times), it needs to be processed with the highest priority, and so on.
  • a plurality of the tracking devices may be prepared in advance.
  • the number of tracking devices specifically configured may be determined according to the number of meals in the restaurant and the business capabilities of the restaurant. Specifically, in one implementation, the following formula can be used for configuration:
  • the electronic identification card in one of the tracking devices is initialized and written into the specific Relevant information and initialization status of the meal, so as to achieve binding with the meal, the tracking device is used to track the progress of the meal in the process of making the meal. After the task of preparing the meal is completed, the tracking device can be recycled and the binding relationship between the tracking device and the meal can be released, so that the tracking device can be bound to the new meal again. Reuse of tracking equipment.
  • a receiving and sending card device 202 may be provided in the embodiment of the present application, which may be used for recycling and distribution of the tracking device. Specifically, it may be an integrated integrated machine with a screen display. Can be composed of the following core modules:
  • Mechanical recovery and ejection device is a mechanical device used for recovery and ejection of tracking equipment
  • Electronic screen display which can be used to display the food queue of the entire restaurant that has delivered orders without binding tracking equipment, and an operable card ejection device;
  • a communication module (for example, a WiFi module, etc.) may be used to obtain an order that has been sent from a cloud server, and notify the cloud server of the current operation status;
  • the electronic identification card initialization access point is used to write initialization information to the electronic identification card of the tracking device.
  • the specific initialization information may include the name of the meal, remarks, coding, type, whether to rush, etc. described above.
  • the user can place an order through a client program installed in a mobile terminal device such as his mobile phone, and the corresponding order information can be submitted to the server, and the server can push the order information to the specific post kitchen receiving and sending card device.
  • the transceiver card device can receive the relevant order information through the WiFi module, etc., and then can determine the priority of each meal according to the meals associated with the order and the receiving capability information of the corresponding production department, and according to the priority
  • the stage adds the meal to a queue of waiting to be prepared, and determines a target meal to be initialized from the meal queue, and then performs initialization processing of the tracking device for the target meal. That is, after receiving the specific order information, you can first extract the specific meal information from the order.
  • an order may include multiple meals, and there are often multiple orders and so on, so In order to avoid a long waiting time for users at a certain table, after the chefs specifically make the meals, they do not make the order as a unit, but "disrupt" the meals in each order.
  • some rules can be configured in advance, and "disrupt" processing is performed according to these rules.
  • specific rules may include ensuring that the length of time between each table from the order generation to the first meal on the table must not exceed the first threshold, and the time interval between the different meals on each table cannot be served.
  • the same table arranges the production of meals and the order of serving according to different types of meals (for example, cold dishes precede hot dishes, soup dishes come later than other dishes, dessert comes last), and so on.
  • the production order information of the specific meals in the currently generated order can be determined.
  • the specific meals in the new order can also be inserted into the meals waiting to be produced.
  • the insertion position of each meal may be different. For example, the first meal that is expected to be served can be inserted in a higher position in the queue, and so on.
  • the ordering in the queue can also be adjusted according to the special needs and identities of some users. For example, if the user associated with an order is a VIP user, the meals in the order will be adjusted. Products can have higher production priority, or if an order requires urgent processing, the meals of the order can also have higher production priority, and so on.
  • the transceiver card device when it performs initialization processing of the tracking device, it can also refer to the receiving capability information of the specific production department, and determine the current receivable information of the production department based on the current receiving capability information of the production department.
  • the rated quantity of meals According to the rated quantity, the target meals to be initialized are determined from the meal queue. For example, during the initialization process, the average per capita processing capacity of the hot food department is 10, if the user Among the delivery items, if the number of dishes to be processed by the hot dish department is greater than 10, only a maximum of 10 electronic identification cards are ejected, which are used to bind the top 10 hot dish meals in the queue. OK, wait.
  • the corresponding tracking device can be bound to the specified meal, and the display of the tracking device can display specific meal information, so that the meal will enter To the specific processing and production process, and the staff at each post can obtain the information of the meals that need to be produced through the display screen of the tracking equipment, and can use the tracking equipment to track the progress of the processing of the meals.
  • the after-cooker can be divided into hot dishes department and other departments (cold dishes or cold dishes department, etc.).
  • hot dishes usually need to be cut and matched first, and then prepared by the palm spoon.
  • cold dishes cold dishes Etc., it is usually prepared in advance and can be delivered directly to the food outlet to wait for delivery.
  • the hot dish department can be further subdivided into the hot dish department, the cut gamete department, and the stove sub department, etc. Among them, the hitters in the hot dish department can serve as the hot dish department. Dispatching and information center.
  • the dealer can first obtain the specific tracking device, and hand the tracking device to the dispatcher, and the dispatcher will follow the tracking device.
  • the displayed meal information is used to select raw materials and cut and process, and attach the tracking equipment to the container used to carry the cut semi-finished product and return it to the dealer.
  • the semi-finished product is handed over to the operator by the dealer, and the operator can perform specific finished product production, serving, etc. according to the meal information displayed on the tracking device, and attach the tracking device to the container used to carry the finished product.
  • the dealer can then place the container loaded with the finished product out of the mouth, and the delivery staff will deliver the meal to the specific table.
  • the tracking device can be directly handed over to the cold dish department, and the staff of the cold dish department attach the tracking device to a specific container containing the corresponding cold dish according to the information displayed on the tracking device. And take it to the food outlet.
  • an electronic identification card reading and writing device 203 may be deployed in each of the above positions.
  • a read-write device 203 can be deployed for other departments such as dealers, cutters, and cold dishes, cold dishes, etc.
  • tracking information can not only achieve the information of meals between different departments. Delivery can also realize real-time reporting on the status of specific meals. For example, every time the dealer gets a tracking device, he can swipe the specific tracking device through the read-write device 203, and after each card swipe, he can update the status of the corresponding meal, and so on.
  • the read-write device 203 may specifically include the following core modules:
  • the NFC read-write module is mainly used to read and update the food information associated with the tracking device, and also to charge the tracking device;
  • a communication module for example, a WiFi module, etc.
  • the read-write device for example, it can include the restaurant identification information and department information (such as hot dish department, cold dish department, snacks Department, tea department, etc.), sub-department information (for example, cutting, filling, stove, etc.), etc. are submitted to the server together, so that the server can know the progress information of each meal;
  • department information such as hot dish department, cold dish department, snacks Department, tea department, etc.
  • sub-department information for example, cutting, filling, stove, etc.
  • the display screen can be used to show the current operating status, for example, it can include the read device information stored in the electronic identification card, and the status information of the modified meal;
  • the state calculation module can save the state machine in advance, and update the current state according to the information such as the type of the current meal and the previous state.
  • specific states can include:
  • the tracking device is located in the transceiver card device;
  • the tracking device spit out after initialization from the transceiver card device
  • the dealer uses the read-write device configured on the counter to perform the first swipe of the tracking device, or the staff of other departments such as cold dishes and cold dishes use the read-write device set by the corresponding department to swipe the tracking device;
  • the cutting and matching staff swipes the tracking device during the reading and writing device configured by him, marking that the preparation is ready to be processed;
  • the dealer takes the cut and prepared dishes, swipes the card on the reading and writing device equipped with the dealer, and attaches the tracking device to the container to prepare for cooking.
  • the meal has been delivered to the designated table, or the passerby swipes the tracking device on the reading and writing device equipped on the passer.
  • the receiving and sending card device receives the order pushed by the server.
  • the order information can be displayed on the display of the receiving and sending card device.
  • the receiving and sending card device can also according to the priority of the current new order and the meals in all the orders that have been received. Information, reorder the priority order, and add it to the queue waiting to be initialized;
  • the transceiver card device initializes the electronic identification card in one of the tracking devices, and the status is init at this time;
  • the cutting and receiving staff receives the tracking device, swipes the tracking device on the reading and writing device of the cutting and matching station, and cuts and matches according to the meal information displayed above. At this time, the status is updated to PrepareChop;
  • the passer swipes the tracking device at the read-write device equipped on the passer table, and the status is updated to Finished at this time.
  • the dish handler returns to the back kitchen and puts the tracking device into the card receiving and sending device. At this time, the status is updated to Clear.
  • the above step 7 may also be implemented in other ways.
  • the electronic identification card in the tracking device may further include a Bluetooth chip, and the restaurant may also be equipped with multiple AP (access point) devices, so the tracking device detected by the AP may also be used.
  • the Bluetooth signal is sent to determine whether the meal has been transmitted to the dining area of the restaurant, or whether it has been approached or sent to the target table, and so on.
  • the multiple AP devices may be deployed at multiple locations in a restaurant according to the signal coverage of a single AP device, for example, one AP device is deployed every 9 square meters, and so on. Each AP device can supervise multiple tracking devices.
  • the Bluetooth chip in the tracking device can continuously send Bluetooth signals.
  • the tracking device when the tracking device enters the signal coverage of an AP, it can be detected by the AP. , And may be detected by multiple APs at the same time, therefore, the distance between the tracking device and the AP device can also be determined, and access to the nearest AP device, so that the tracking device can receive the Supervision of the AP device.
  • the AP device can also submit the identity of the tracking device it supervises to the server, so that the server can obtain the access relationship between the A device and the tracking device.
  • the server can also store information such as the ID of each AP device and its location in the restaurant. The location information can be roughly divided into the dining area in front or the processing and production area of the kitchen.
  • the device may further save the position information of the AP device according to the layout information of the specific table, for example, which tables are around or near each AP device, and so on.
  • the server can track the device according to The location of the accessed AP device, the movement status of the tracking device (which can be determined based on whether the tracking device frequently switches between different AP devices deployed in the dining area), etc., determine whether the meal is in the Delivering state.
  • the server can also access the AP according to the tracking device.
  • the positional relationship between the device and the specific table determine whether the corresponding meal is already in the state where the meal has been delivered, and so on.
  • the combination of NFC and Bluetooth can be used to track the status of specific meals.
  • the NFC method has the characteristics of low power consumption, but the information needs to be read by swiping the card.
  • Write, and the information capture method of Bluetooth does not need to swipe the card, but because the Bluetooth chip needs to continuously broadcast signals, the power consumption is relatively large.
  • the two methods are combined, and the state can be accurately updated by swiping the card in the processes of loading and cutting, and in the process of delivering food, it is no longer a post-cooker. Work scope, and there is no longer a complicated breakdown of various links, so it is suitable for tracking the status of meals through the way of Bluetooth chips and AP devices.
  • the updated status information can be written on the NFC chip of the tracking device on the one hand, and on the other hand It can be uploaded to the server, and the server can save the real-time status information of the meal in real time. And when the status of the transfer or completion of the meal is captured by the Bluetooth chip and the AP device, this state information does not need to be written into the NFC chip of the tracking device, but will only be captured and recorded by the server.
  • this kind of dynamic demand may include the reminder demand issued by the user, the system automatically determines the demand to accelerate the processing speed generated in the case of overtime, the system or the related service staff to delay the processing of the designated meals, and many more.
  • the tracking device may further include indicator lights, and the rules of the indicator lights may be set in advance.
  • the server The dynamic demand information about the target meal may be determined first, and then the AP device identifier to which the target electronic identification card associated with the target meal is connected is determined.
  • the target electronic identification card sends the dynamic demand information.
  • the electronic identification card can prompt the dynamic demand information by changing the state of the indicator light.
  • the specific prompting method can refer to the previous record, and will not be repeated here.
  • an operation option for reminders can be provided in the user's client program.
  • the terminal device initiates a reminder request for the meal.
  • the request may be submitted to the server first, and accordingly, the server may receive the first demand information about the meal.
  • the server can first determine the identity of the tracking device corresponding to the target meal according to the previously recorded binding relationship between the meal and the tracking device, and then, based on the saved AP device and tracking device, The access relationship determines the AP device to which the tracking device is connected, so that the reminder request can be sent to the tracking device bound to the meal through the AP device.
  • the tracking device can trigger a specific indicator light to change the status according to the received demand information, for example, the red indicator light is on, and so on.
  • the server can know the status information of a specific meal, it can time each meal from the time of order placement. If the preset time threshold is reached, the meal is still Without serving, you can generate second demand information about the meal that has timed out. At this time, the server may still first determine the identity of the tracking device associated with the meal, and then, according to the saved access relationship between the AP device and the tracking device, determine the AP device to which the tracking device is connected. In this way, the AP device can send timeout information to the tracking device bound to the meal.
  • the tracking device can trigger a specific indicator light to change the state according to the received timeout information, for example, the red indicator light is on, and so on. That is to say, in the case where a certain table is served slowly, even if the user does not actively urge the order, the server can automatically detect the situation and give a timeout reminder to remind the relevant staff to speed up the preparation of the meal speed.
  • the server can also receive the third demand information, the server can also The AP device is provided to the corresponding tracking device, and a specific indicator light is triggered by the tracking device to change the state, for example, the green indicator light is on, and so on.
  • the server may record the number of times that the same meal is urged or timed out. If it is found that the number of urged or timed out exceeds a preset threshold, it may also send the fourth demand information to the corresponding tracking device through the AP device.
  • the tracking device can flash the red indicator light to indicate that the meal needs to be processed with the highest priority, and so on.
  • the tracking device includes an electronic identification card, which can realize digital labeling for each state of the target meal during processing and production, and by deploying reading in multiple production departments
  • the writing device can implement reading and writing operations on the electronic identification card in the tracking device, as well as the status update operation.
  • the updated status information can also be submitted to the server to track the specific processing and production progress of the meal through the server, which can be used for Users provide richer service information. Therefore, in this way, it can be a "white box" of post-cook processing and production information, which is helpful to solve the problem of imbalance between supply and demand between the kitchen and the user, and optimize the production and management timeliness of post-cook.
  • This second embodiment provides a service deterministic tracking device.
  • the tracking device may include:
  • An electronic identification card and an appliance for attaching the electronic identification card to the container An electronic identification card and an appliance for attaching the electronic identification card to the container;
  • the service deterministic tracking device is used to circulate between the production links with the materials and containers required in the process of making the target meal;
  • the electronic identification card is used to store information of the target meal and production status information.
  • the electronic identification card may include a near field communication NFC chip, so that the read-write device reads meal information and writes status update information from the electronic identification card through the NFC technology.
  • the electronic identification card may further include a Bluetooth chip
  • the electronic identification card is also used to determine a target AP device closest to the electronic identification card according to the Bluetooth chip during the circulation of various production links, and access the target AP device so that all The target AP device submits the identification information of the electronic identification card newly connected to the target AP device to the server.
  • the service deterministic tracking device may further include an indicator light
  • the electronic identification card may also be used to receive dynamic demand information for the target meal sent by the server through the AP device, and prompt the dynamic demand information by changing the state of the indicator light. .
  • the service deterministic tracking device may further include a display screen
  • the electronic identification card is further configured to output information of the target meal to the display screen for display after the initialization is completed.
  • the display screen may be an electronic ink screen.
  • the third embodiment provides a transceiver card device in a catering information processing system.
  • the transceiver card device may include:
  • a recycling device 301 configured to recycle the service deterministic tracking device, and set the state of the electronic identification card in the service deterministic tracking device to a state to be initialized;
  • a communication module 302 configured to receive information provided by the server, obtain meal queue information, and determine a target meal to be initialized from the meal queue;
  • An initialization access point 303 is configured to perform an initialization process on an electronic identification card in a service deterministic tracking device according to the information of the target meal; the initialization process includes: related information of the target meal and an initialization state Information is written into the electronic identification card;
  • the card ejection device 304 is configured to output the service deterministic tracking device that has completed the initialization process
  • the communication module 302 is further configured to submit initialization information to a server.
  • the transceiver card device may further include:
  • the display screen is used to display the meal queue information, and provides an operation option for initiating initialization processing for the target meal.
  • Embodiment 4 is a diagrammatic representation of Embodiment 4:
  • the fourth embodiment provides a read-write device in a catering information processing system.
  • the read-write device may include:
  • the reading module 401 is configured to read information about the target meal and the previous status information stored in the electronic identification card in the service deterministic tracking device;
  • a state calculation module 402 configured to update the state information of the target meal according to the type of the target meal and the previous state information
  • a writing module 403, configured to write the updated status information of the target meal into the electronic identification card
  • the communication module 404 is configured to submit the updated state information of the target meal to a server for storage.
  • the read-write device may further include:
  • the display screen is configured to display the read information of the target meal and the updated status information.
  • Embodiment 5 is a diagrammatic representation of Embodiment 5:
  • the fifth embodiment specifically provides a method for processing catering information from the perspective of the transceiver card device.
  • the method may specifically include:
  • S502 Perform initialization processing of the electronic identification card for the target meal to be initialized.
  • the initialization processing includes: writing related information of the target meal and initialization status information into the electronic identification card;
  • the rated quantity of meals currently acceptable to the production department may be determined according to the current receiving capacity information of the production department; then, according to the rated quantity, from the meals, The queue determines the target meals to be initialized.
  • the meal queue is determined according to the received meal order, and according to the order,
  • the receiving capacity information of the meal and the corresponding production department determines the priority of each meal, and determines the meal queue according to the priority.
  • Embodiment 6 is a diagrammatic representation of Embodiment 6
  • the sixth embodiment specifically provides a method for processing catering information from the perspective of the read-write device.
  • the method may specifically include:
  • S602 Update the status information of the target meal stored in the electronic identification card according to the type of the target meal and the previous status information;
  • Embodiment 7 is a diagrammatic representation of Embodiment 7:
  • the seventh embodiment specifically provides a method for processing catering information from the perspective of a server.
  • the method may specifically include:
  • S701 Obtain initialization information about an electronic identification card in a service deterministic tracking device, where the initialization information includes information about an associated target meal and initialization status information;
  • S702 Receive status update information about the target meal, and update the status of the target meal
  • S703 Provide service information to the associated client device according to the status information of the target meal.
  • the server may also receive a catering order submitted by the client device; determine the priority of each meal according to the meals associated with the order and the receiving capability information of the corresponding production department, and the meals are processed according to the priorities.
  • the food queue is added to the food queue waiting to be made; then, the food queue information is provided to the transceiver card device, so that the transceiver card device initializes the electronic identification card in the service deterministic tracking device, and Returns initialization information.
  • the target AP device can also receive the access information submitted by the target AP device in the restaurant, where the access information includes the identification information of the newly accessed electronic identification card; then, determine the location information of the target AP device according to The location information of the AP device and the previous status information of the target meal associated with the electronic identification card update the status information of the target meal associated with the electronic identification card.
  • the status of the target meal is updated to pass the dish. Medium status.
  • the target AP device is located in a dining area of a restaurant and is near a dining table corresponding to the order associated with the electronic identification card, the previous state of the target meal associated with the electronic identification card is dish transfer. Medium status, the status of the target meal is updated to the completed status.
  • the server may determine dynamic demand information about the target meal, and determine an AP device identifier to which the target electronic identification card associated with the target meal is connected; and the target electronic identification card is sent to the target through the AP device. Sending the dynamic demand information so that the electronic identification card prompts the dynamic demand information by changing the state of the indicator light.
  • Embodiment 8 is a diagrammatic representation of Embodiment 8
  • the eighth embodiment provides a method for processing catering information from the perspective of a client device. Specifically, referring to FIG. 8, the method may specifically include:
  • S801 Generate a catering order and submit it to the server;
  • S802 Obtain the production status information of the target meal in the catering order provided by the server; the production status information includes information on the processing and production link where the meal is currently located;
  • an operation option for initiating a reminder request for the target meal may also be provided; after receiving the reminder request through the operation option, the reminder request is submitted to the server.
  • the client program of the user can not only be used to submit the order, but also to check the production status of the specific meal, and it can be accurate to the specific production link, for example, a meal is being cut, etc. Rough processing, is still finishing processing such as frying, or is being transferred, and so on.
  • the user can also initiate a reminder operation through the client program.
  • the reminder request can be directly transmitted to the tracking device associated with the specific meal through the AP device and the like.
  • the staff of the kitchen can directly obtain the specific reminder information instead of It needs to be relayed by the waiter in the store, which saves the cost of communication between people.
  • an embodiment of the present application further provides a catering information processing apparatus.
  • the apparatus may include:
  • An initialization processing unit 902 is configured to perform an initialization process of an electronic identification card for the target meal to be initialized.
  • the initialization process includes: writing related information of the target meal and initialization status information into the electronic ID. Card
  • An initialization information submission unit 903 is configured to submit the initialization information to a server.
  • the target meal determination unit may be specifically configured to:
  • a target meal to be initialized is determined from the meal queue.
  • target meal determination unit may be specifically configured to:
  • the waiting list of meals is determined according to the received meal order, wherein, according to the order associated with the order and the order
  • the priority of each meal is determined corresponding to the receiving capability information of the production department, and the meal queue is determined according to the priority.
  • an embodiment of the present application further provides a catering information processing apparatus.
  • the apparatus may include:
  • a reading unit 1001 configured to read information stored in the electronic identification card
  • a status update unit 1002 configured to update the status information of the target meal stored in the electronic identification card according to the type of the target meal and the information of the previous status;
  • An update information submission unit 1003 is configured to submit the updated status information to the server.
  • an embodiment of the present application further provides a catering information processing apparatus.
  • the apparatus may include:
  • An initialization information obtaining unit 1101 is configured to obtain initialization information about an electronic identification card in a service deterministic tracking device, where the initialization information includes information about an associated target meal and initialization status information;
  • a status update information receiving unit 1102 configured to receive status update information about the target meal, and update the status of the target meal;
  • a service information providing unit 1103 is configured to provide service information to an associated client device according to the status information of the target meal.
  • the device may further include:
  • An order receiving unit configured to receive a catering order submitted by a client device
  • a meal queue generating unit is configured to determine the priority of each meal according to the order-associated meal and the receiving capability information of the corresponding production department, and add the meal to the waiting-to-be-made meal according to the priority. In the queue
  • the meal queue information providing unit is configured to provide the meal queue information to the transceiver card device, so that the transceiver card device initializes the electronic identification card in the service deterministic tracking device, and returns initialization information.
  • the device may also include:
  • An access information receiving unit configured to receive access information submitted by a target AP device in the restaurant, where the access information includes identification information of a newly accessed electronic identification card;
  • a status information updating unit configured to determine the location information of the target AP device, and update the status information based on the location information of the AP device and the previous status information of the target meal associated with the electronic identification card Status information of the target meal associated with the electronic identification card.
  • the status information update unit may be specifically configured to:
  • the state of the target meal is updated to a state in a dish.
  • the status information update unit may be specifically used for:
  • the target AP device If the target AP device is located in a dining area of a restaurant and is near a dining table corresponding to the order associated with the electronic identification card, the previous state of the target meal associated with the electronic identification card is a state of being transferred. , The status of the target meal is updated to a completed status.
  • the device may also include:
  • a dynamic demand information determining unit configured to determine dynamic demand information about the target meal, and determine an AP device identifier to which the target electronic identification card associated with the target meal is connected;
  • a dynamic demand information sending unit is configured to send the dynamic demand information to the target electronic identification card through the AP device, so that the electronic identification card prompts the dynamic demand information by changing a state of an indicator.
  • an embodiment of the present application further provides a catering information processing apparatus.
  • the apparatus may include:
  • An order generation unit 1201 is configured to generate a catering order and submit it to the server;
  • a production status information obtaining unit 1202 configured to obtain production status information of a target meal in the catering order provided by the server; the production status information includes information on processing and production links where the meal is currently located;
  • the production status information display unit 1203 is configured to display the production status information.
  • the device may further include:
  • An operation option providing unit for providing an operation option for initiating a reminder request for a target meal
  • the reminder request receiving unit is configured to submit the reminder request to the server after receiving the reminder request through the operation option.
  • a computer system may include:
  • One or more processors are One or more processors.
  • a memory associated with the one or more processors where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:
  • initialization information about an electronic identification card in a service deterministic tracking device including information about an associated target meal and initialization status information
  • FIG. 13 exemplarily shows the architecture of the computer system, and may specifically include a processor 1310, a video display adapter 1311, a disk drive 1312, an input / output interface 1313, a network interface 1314, and a memory 1320.
  • the processor 1310, the video display adapter 1311, the disk drive 1312, the input / output interface 1313, and the network interface 1314 may communicate with the memory 1320 through a communication bus 1330.
  • the processor 1310 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more integrated circuits. Relevant procedures are executed to implement the technical solution provided in this application.
  • a general-purpose CPU Central Processing Unit
  • ASIC Application Specific Integrated Circuit
  • the memory 1320 may be implemented in the form of ROM (Read Only Memory), RAM (Random Access Memory), static storage devices, dynamic storage devices, and the like.
  • the memory 1320 may store an operating system 1321 for controlling the operation of the computer system 1300, and a basic input output system (BIOS) for controlling the low-level operation of the computer system 1300.
  • BIOS basic input output system
  • a web browser 1323, a data storage management system 1324, and a catering information processing system 1325 can be stored.
  • the above-mentioned catering information processing system 1325 may be an application program that specifically implements the foregoing steps in the embodiments of the present application.
  • the relevant program code is stored in the memory 1320 and is called and executed by the processor 1310.
  • the input / output interface 1313 is used to connect an input / output module to implement information input and output.
  • the input / output / module can be configured in the device as a component (not shown in the figure), or it can be externally connected to the device to provide corresponding functions.
  • the input device may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc.
  • the output device may include a display, a speaker, a vibrator, and an indicator light.
  • the network interface 1314 is used to connect a communication module (not shown in the figure) to implement communication interaction between the device and other devices.
  • the communication module can implement communication through a wired method (for example, USB, network cable, etc.), and can also implement communication through a wireless method (for example, mobile network, WIFI, Bluetooth, etc.).
  • the bus 1330 includes a path for transmitting information between various components of the device (for example, the processor 1310, the video display adapter 1311, the disk drive 1312, the input / output interface 1313, the network interface 1314, and the memory 1320).
  • various components of the device for example, the processor 1310, the video display adapter 1311, the disk drive 1312, the input / output interface 1313, the network interface 1314, and the memory 1320.
  • the computer system 1300 may also obtain information of specific receiving conditions from the virtual resource object receiving condition information database 1341 for use in performing condition judgment, and so on.
  • the above device only shows the processor 1310, the video display adapter 1311, the disk drive 1312, the input / output interface 1313, the network interface 1314, the memory 1320, the bus 1330, etc., in the specific implementation process, the The device may also include other components necessary for proper operation.
  • the foregoing device may also include only components necessary for implementing the solution of the present application, and does not necessarily include all the components shown in the figure.

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Abstract

本申请实施例公开了餐饮信息处理方法、装置及系统，其中，所述系统包括：服务确定性跟踪设备，用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；收发卡设备，用于进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；读写设备，用于读取所述电子标识卡中保存的信息，根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新；服务器，用于根据所述目标餐品对应的状态信息向关联的客户端设备提供服务信息。通过本申请实施例，有利于解决厨房与用户之间供需不平衡的问题，并优化后厨的制作及管理时效。

Description

餐饮信息处理方法、装置及系统
本申请要求2018年06月08日递交的申请号为201810589764.7、发明名称为“餐饮信息处理方法、装置及系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及餐饮信息处理技术领域，特别是涉及餐饮信息处理方法、装置及系统。
背景技术
在餐饮行业高速发展的同时，原材料成本升高、劳动力成本提升、租金成本上涨、管理人才匮乏、成本控制困难等多方面问题日益凸显，传统的管理、经营模式遭遇严峻挑战。如何迅速由传统的“粗放式、模糊式、经验式经营”向“精细化、流程化、规模化经营”转型，成为整个餐饮行业需要面对的问题。于是，餐饮管理系统便应运而生了，该系统是服务于餐馆的日常管理的，为了满足餐饮业发展，科学管理餐馆管理、提高效率的管理系统，通常能够帮助餐饮业提高服务质量、工作效率、准备的考评员工绩效，掌握消费者信息，及时协调处理缺货情况，等等。
现有的餐饮管理系统能够提供的功能还比较有限，通常仅仅是解决了纸质工作流程的问题，或者部分标准的人工问题，例如，菜谱更新，扫码下单，送单到后厨，供应链的关系维护，采购清单的维护等。但是，对于用户核心关注的何时上菜等服务进度问题，大部分仍然需要依赖于与服务员之间的沟通，沟通成本无法得到有效控制。
因此，如何通过餐饮管理系统进一步提升餐厅的服务质量，降低人与人之间的沟通成本，成为需要本领域技术人员解决的技术问题。
发明内容
本申请提供了餐饮信息处理方法、装置及系统，有利于解决厨房与用户之间供需不平衡的问题，并优化后厨的制作及管理时效。
本申请提供了如下方案：
一种餐饮信息处理系统，包括：
服务确定性跟踪设备，用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；其中，所述服务确定性跟踪设备包括电子标识卡以及用于将所述电 子标识卡附着在所述容器上的器具；
收发卡设备，用于针对待初始化的目标餐品，进行电子标识卡的初始化处理，并将初始化信息提交到服务器，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
读写设备，用于部署在加工制作区多个制作部门所在的子区域，读取所述电子标识卡中保存的信息，根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新，并将更新后的状态信息提交到服务器；
所述服务器，用于根据所述目标餐品对应的状态信息向关联的客户端设备提供服务信息。
一种服务确定性跟踪设备，包括：
电子标识卡以及用于将所述电子标识卡附着在所述容器上的器具；
其中，所述服务确定性跟踪设备用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；
所述电子标识卡中用于保存所述目标餐品的信息以及制作状态信息。
一种餐饮信息处理系统中的收发卡设备，包括：
回收装置，用于对服务确定性跟踪设备进行回收，并将所述服务确定性跟踪设备中的电子标识卡的状态置为待初始化状态；
通信模块，用于接收服务器提供的信息，获得餐品队列信息，并从所述餐品队列中确定待初始化的目标餐品；
初始化接入点，用于根据所述目标餐品的信息，对服务确定性跟踪设备中的电子标识卡进行初始化处理；所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
吐卡装置，用于将完成初始化处理的服务确定性跟踪设备进行输出；
所述通信模块还用于，将初始化信息提交到服务器。
一种餐饮信息处理系统中的读写设备，包括：
读取模块，用于对服务确定性跟踪设备中的电子标识卡中保存的目标餐品的信息及上一状态信息进行读取；
状态计算模块，用于根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新；
写入模块，用于将所述目标餐品更新后的状态信息写入所述电子标识卡中；
通信模块，用于将所述目标餐品更新后的状态信息提交到服务器进行保存。
一种餐饮信息处理方法，包括：
确定待初始化的目标餐品；
针对所述待初始化的目标餐品，进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
将所述初始化信息提交到服务器。
一种餐饮信息处理方法，包括：
读取电子标识卡中保存的信息；
根据读取到的目标餐品的类型以及上一状态的信息，对所述电子标识卡中保存的所述目标餐品的状态信息进行更新；
将更新后的状态信息提交到服务器。
一种餐饮信息处理方法，包括：
获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
接收关于所述目标餐品的状态更新信息，对所述目标餐品的状态进行更新；
根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
一种餐饮信息处理方法，包括：
生成餐饮订单，并提交到服务器；
获得服务器提供的所述餐饮订单中目标餐品的制作状态信息；所述制作状态信息包括所述餐品当前所处的加工制作环节信息；
对所述制作状态信息进行展示。
一种餐饮信息处理装置，包括：
目标餐品确定单元，用于确定待初始化的目标餐品；
初始化处理单元，用于针对所述待初始化的目标餐品，进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
初始化信息提交单元，用于将所述初始化信息提交到服务器。
一种餐饮信息处理装置，包括：
读取单元，用于读取电子标识卡中保存的信息；
状态更新单元，用于根据读取到的目标餐品的类型以及上一状态的信息，对所述电 子标识卡中保存的所述目标餐品的状态信息进行更新；
更新信息提交单元，用于将更新后的状态信息提交到服务器。
一种餐饮信息处理装置，包括：
初始化信息获得单元，用于获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
状态更新信息接收单元，用于接收关于所述目标餐品的状态更新信息，对所述目标餐品的状态进行更新；
服务信息提供单元，用于根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
一种餐饮信息处理装置，包括：
订单生成单元，用于生成餐饮订单，并提交到服务器；
制作状态信息获得单元，用于获得服务器提供的所述餐饮订单中目标餐品的制作状态信息；所述制作状态信息包括所述餐品当前所处的加工制作环节信息；
制作状态信息展示单元，用于对所述制作状态信息进行展示。
根据本申请提供的具体实施例，本申请公开了以下技术效果：
通过本申请实施例，通过为具体的目标餐品绑定跟踪设备，该跟踪设备中包括电子标识卡，可以为目标餐品在加工制作过程中的各状态实现数字化标签，并且，通过在多个制作部门部署读写设备，可以实现对跟踪设备中的电子标识卡进行读写操作，以及状态更新操作，更新后的状态信息还可以提交到服务器，实现通过服务器对餐品具体加工制作进度的跟踪，从而可以为用户提供更丰富的服务信息。因此，通过这种方式，可以是的后厨加工制作信息的“白盒”化，有利于解决厨房与用户之间供需不平衡的问题，并优化后厨的制作及管理时效。
当然，实施本申请的任一产品并不一定需要同时达到以上所述的所有优点。
附图说明
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1-1、1-2是本申请实施例提供的餐饮店硬件布局示意图；
图2是本申请实施例提供的系统的示意图；
图3是本申请实施例提供的收发卡设备的示意图；
图4是本申请实施例提供的读写设备的示意图；
图5是本申请实施例提供的第一方法的流程图；
图6是本申请实施例提供的第二方法的流程图；
图7是本申请实施例提供的第三方法的流程图；
图8是本申请实施例提供的第四方法的流程图；
图9是本申请实施例提供的第一装置的示意图；
图10是本申请实施例提供的第二装置的示意图；
图11是本申请实施例提供的第三装置的示意图；
图12是本申请实施例提供的第四装置的示意图；
图13是本申请实施例提供的计算机系统的示意图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员所获得的所有其他实施例，都属于本申请保护的范围。
首先需要说明的是，在传统的餐饮行业中，后厨的制作过程通常完全是“黑盒”的，后厨的运行状态和效率完全通过厨师长的经验来进行管理和控制，但是，基本完全基于人的主观意识进行厨房管理，厨房自成体系，与用户的对接局限于纸质印单机，对于厨房的增效、改进，以及餐厅运营过程中与用户反馈的结合很难形成一套行之有效的方案。然而，在星级的餐饮店中，其核心不仅仅是注重每道菜的品质，如何最大程度的满足用户的需求，让用户感受到最好的服务也是非常重要的。为此，本申请实施例中，就是从餐饮店的加工制作区(也即“后厨”)的角度入手，对现有的餐饮管理系统进行了改进，以期在最大限度不影响厨房原有工作效率的情况下，通过对后厨的制作流程数字化和智能化调度，解决厨房与用户之间供需不平衡的问题，以及优化后厨的制作和管理效率。
为了达到上述目的，参见图1-1所示的餐饮店加工制作区的硬件布局示意图，本申 请实施例中提供了电子标识卡设备③，这种设备③中可以带有NFC(近场通信)等模块，可以通过NFC技术对其中的信息进行读写，另外，电子标识卡还可以与食品安全级别的夹子等器具配套使用，使得用户下单的各餐品分别可以分配一个这种带有电子标识卡的器具，并且，可以通过收发卡设备②向其中一个器具关联的电子标识卡中写入具体餐品的相关信息，包括餐品的名称、类别、对应的桌位标识，等等。该器具可以随着餐品对应的材料、容器等在后厨各个制作环节中的流转，因此，可以将具体电子标识卡的信息，作为对应餐品的数字化标签。另外，还可以在多个制作部门的工作台(打荷台，切配台等)处配置电子标识卡的读写设备④，通过这种读写设备对电子标识卡中的信息进行读写操作，从而实现对餐品制作过程以及进度的跟踪。另外，具体实现时，为了能够实现与云端服务器的信息交互，还可以部署接入点AP设备①。在可选的实施方式中，这种AP设备可以集成了WiFi与蓝牙的一体化AP设备，这样，不仅可以通过AP与云端服务器实现信息交互，还可以通过这种AP设备与电子标识卡中的蓝牙芯片等进行交互，实现对电子标识卡的控制或者状态捕获，等等。再者，还可以在加工制作区提供屏显设备⑤，可以用于显示具体餐品的信息，等等。
另外，在可选的方式下，关于餐饮店的用餐区，也即顾客的用餐及活动区域，还可以部署相关的硬件设备，例如，如图1-2所示，可以包括接入点AP设备①，另外还可以在传菜台等区域部署读写设备④，在前台等区域部署屏显设备，等等。
通过这种对餐品实现的数字化标签以及加工制作进度的跟踪，可以为用户提供更丰富的服务信息。
下面对具体的实现方案进行详细介绍。
实施例一：
该实施例一首先提供了一种餐饮信息处理系统，参见图2，该系统具体可以包括：
服务确定性跟踪设备201，用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；其中，所述服务确定性跟踪设备包括电子标识卡以及用于将所述电子标识卡附着在所述容器上的器具；
收发卡设备202，用于针对待初始化的目标餐品，进行电子标识卡的初始化处理，并将初始化信息提交到服务器，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
读写设备203，用于部署在加工制作区多个制作部门所在的子区域，读取所述电子 标识卡中保存的信息，根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新，并将更新后的状态信息提交到服务器；
所述服务器204，用于根据所述目标餐品对应的状态信息向关联的客户端设备提供服务信息。
其中，所述服务确定性跟踪设备201(下文中简称跟踪设备)具体可以包括两部分，一部分是可以用作电子标签，并对餐品状态等信息进行读写控制的电子标识卡，另一部分则是用于附着到餐品在制作过程中所用到的容器上的器具。其中，所述电子标识卡具体可以包括NFC芯片，这样可以通过NFC技术实现对电子标识卡的读写，另外，在可选的实施方式中，还可以在电子标识卡中实现蓝牙芯片，也即，实现集成了NFC与蓝牙的电子标识卡，通过NFC技术以及蓝牙技术，更好的实现服务确定性跟踪。所述器具具体可以有多种形式，例如，由于在餐品制作过程中，所用到的容器通常可能包括盆、盘、碗等类别的容器，容器的材质可能也各不相同，包括瓷、金属、塑料等等，并且同一餐品在不同的制作环节中，所使用的容器可能是不同的，因此，为了便于实现向各种容器的附着，所述器具具体可以制作成夹子样式，这样，在餐品制作的各个环节中，可以很方便的从上一环节所使用的容器上取下夹子，再将夹子夹在本环节所需使用的容器上，从而使得夹子可以在餐品制作的各个环节中进行流转。当然，也可以有其他的实现方式，例如，在各个环节上使用的容器具有铁质金属特性的情况下，还可以通过磁铁等作为所述器具，等等。需要说明的是，无论具体何种器具，都可以对质量进行控制，实现食品安全级的器具，甚至还可以具有在高温、低温等情况下具有分子稳定性，这样，即使某餐品在加工制作环节中，需要将餐品涉及的材料以及容器一起放入烤箱进行烤制，或者放入冰箱进行冷藏或冷冻，该器具也可以一同放入烤箱或者冰箱，在实现对餐品制作过程不间断跟踪的情况下，使所制作餐品的安全性得到保证。
另外，在可选的实施方式中，除了电子标识卡以及所述用于附着到具体容器上的器具之外，所述跟踪设备还可以带有显示屏，该显示屏可以用于显示对应餐品的信息，包括餐品的名称，备注(用户下单时对餐品的备注信息)，编码(下单的桌位号、外卖订单号等)，类型(堂食、打包等)，是否加急，等等。在优选的方式下，还显示屏还可以采用水墨屏显技术，可以仅在首次初始化分配餐品时进行餐品信息的写入，这样，即使后续出现断电等情况，也不影响对其中显示信息的读取。
再者，跟踪设备中还可以带有指示灯，指示灯可以提供多种颜色，例如，可以包括 红色和绿色两种颜色，同时还可以支持关闭、常亮、闪烁等多种模式。通过这种指示灯可以对对应餐品的一些动态需求进行提示，例如，在正常情况下，提示灯可以是关闭的，当某餐品发生超时或者用户催单等情况时，可以触发对应的指示灯亮起或者闪烁等等。具体指示灯的状态与餐品对应的不同的动态需求之间的对应关系可以是预先进行定义的。例如，绿色常亮，代表当前餐品暂停，延后处理；绿色闪烁代表当前餐品被退菜；红色常亮，代表当前餐品超时(系统判断或者用户催单)，需要优先处理；红色闪烁，则代表当前菜品已经系统判断超时多次(例如，三次或三次以上)，或者被用户催单多次(两次或两次以上)，则需要以最高优先级进行处理，等等。
具体实现时，可以预先准备多个所述跟踪设备，例如，具体可以根据餐饮店的餐位数以及餐饮店的业务能力等，确定具体配备的跟踪设备数量。具体的，在一种实现方式下，可以采用以下公式进行配置：
[A(餐位数)×2+B(其他业务的预估吞吐量，例如外卖、客房送餐等)]×C(每单平均菜品数)。
在初始状态下，各个跟踪设备与具体的餐品是没有绑定关系的，在具体需要开始对某个餐品进行制作时，对其中一个跟踪设备中的电子标识卡进行初始化处理，写入具体餐品的相关信息以及初始化状态，从而实现与该餐品的绑定，该跟踪设备就用于在该餐品制作过程中对该餐品的制作进度进行跟踪。当该餐品的制作任务等完成后，则可以将该跟踪设备回收，并解除该跟踪设备与该餐品之间的绑定关系，使得该跟踪设备又可以与新的餐品进行绑定，实现跟踪设备的重复利用。
为了实现对跟踪设备中电子标识卡的初始化，本申请实施例中还可提供了收发卡设备202，可以用于对跟踪设备进行回收与分配，具体的，可以是一个带屏显的集成一体机，具体可以由以下核心模块组成：
机械回收与吐卡装置，是用于进行跟踪设备的回收与吐出的机械装置；
电子屏显，可以用于展示当前整个餐厅已送单未绑定跟踪设备的餐品队列，以及可操作的吐卡装置；
通信模块(例如，WiFi模块等)，可以用于从云端服务器获取已送单的订单，并通知云端服务器当前操作的状态；
电子标识卡初始化接入点，用于对跟踪设备的电子标识卡进行初始化信息的写入，具体的初始化信息可以包括前文所述的餐品名称、备注、编码、类型、是否加急等等。
具体实现时，用户可以通过其手机等移动终端设备中安装的客户端程序，进行下单，相应的订单信息可以提交到服务器，服务器则可以将订单信息推送到具体后厨的收发卡设备。相应的，收发卡设备可以通过WiFi模块等接收到相关的订单信息，之后，可以根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级将所述餐品加入到等待制作的餐品队列中，并从所述餐品队列中确定待初始化的目标餐品，之后再为该目标餐品进行跟踪设备的初始化处理。也就是说，在接收到具体的订单信息后，可以首先从订单中提取出具体的餐品信息，由于一个订单中可能包括多个餐品，并且，经常会存在多个订单并发等情况，因此，为了避免某个桌位的用户长时间的等待，后厨在具体进行餐品制作时，并不是以订单为单位进行制作，而是将各订单中的餐品“打乱”，当然，具体实现时，可以预先配置一些规则，按照这些规则进行“打乱”处理。例如，具体的规则可以包括，保证每一桌位从订单生成到第一道餐品上桌之间的时间长度均不得超过第一阈值，每桌中不同餐品之间的上桌时间间隔不能超过第二阈值，同一桌位根据餐品种类的不同安排餐品的制作以及上桌顺序(例如，凉菜先于热菜，汤菜晚于其他菜品，甜点最后上)，等等。总之，根据这些规则，可以确定出当前已经生成的订单中具体餐品的制作顺序信息，当然，如果之后有新的订单产生，还可以将新订单中的具体餐品插入到等待制作的餐品队列中，各餐品的插入位置可能有所不同，例如，预计第一个上桌的餐品，可以插入到队列中比较靠前的位置，等等。当然，具体实现时，除了上述常规规则之外，还可以根据一些用户的特殊需求、身份等信息对队列中的排序进行调整，例如，某订单关联的用户为VIP用户，则其订单中的餐品可以具有更高的制作优先级，或者，某订单要求加急处理，则订单的餐品也可以具有更高的制作优先级，等等。
在生成等待制作的餐品队列之后，并不是队列中的全部餐品都马上进行跟踪设备的绑定。这是因为，一旦为某餐品绑定的跟踪设备，则意味着该餐品已经进入到具体的制作流程，而在实际应用中，后厨具体每个部门的接收能力是有限的，在用餐高峰期，订单数量众多，餐品队列中的餐品数量通常也会非常多，因此，如果不加控制的将队列中的各个餐品分别进行跟踪设备的绑定，并推送到具体的加工制作部门，则可能会超出具体制作部门的负荷，不容易控制具体餐品的制作进度以及等待时长等信息。因此，在具体实现时，收发卡设备在进行跟踪设备的初始化处理时，还可以参考具体制作部门的接收能力信息，根据所述制作部门的当前接收能力信息，确定所述制作部门当前可接收的 餐品额定数量，按照所述额定数量，从所述餐品队列中确定待初始化的目标餐品，例如，在进行初始化的过程中，热菜部门的人均处理餐品能力为10，则如果用户送单的餐品中，需要由热菜部门处理的餐品数量大于10个，则也最多只吐出10个电子标识卡，分别用于与队列中排在前10个的热菜餐品进行绑定，等等。
在完成对电子标识卡的初始化处理后，便可以将对应的跟踪设备与指定的餐品进行绑定，跟踪设备的显示屏上可以显示出具体餐品的信息，这样，该餐品就会进入到具体的加工制作流程，并且各岗位上的工作人员可以通过跟踪设备的显示屏获得具体需要制作的餐品信息，并且，可以利用该跟踪设备实现对餐品加工制作进度的跟踪。
例如，具体实现时，后厨可以分为热菜部门以及其他部门(凉菜或者冷菜部门等)，对于热菜，通常需要进行先进行切配，然后再由掌勺进行制作，对于凉菜、冷菜等，则通常是预先制作好的，直接送至出餐口等待送餐即可。为了便于后厨的调度，对于热菜部门，还可以继续细分为打荷子部门，切配子部门以及炉灶子部门等，其中，打荷子部门中的打荷员可以起到热菜部门的调度及信息中心等作用。具体的，收发卡设备202在完成某电子标识卡的初始化之后，对于热菜，打荷员可以首先拿到具体的跟踪设备，将跟踪设备交给切配员，由切配员按照跟踪设备上显示的餐品信息，进行原材料的选择以及切配加工，并将跟踪设备附着到用于承载切配好的半成品的容器上，并返回给打荷员。之后，再由打荷员将半成品交给掌勺员，掌勺员则可以按照跟踪设备上显示的餐品信息进行具体的成品制作、装盘等处理，并将跟踪设备附着到用于承载成品的容器上，交还给打荷员，之后，打荷员便可以将装载有餐品成品的容器放置出餐口，由送餐员向具体的桌位进行送餐。当然，如果某跟踪设备关联餐品是凉菜，则可以直接将跟踪设备交给凉菜部，凉菜部的工作人员根据跟踪设备上展示的信息，将跟踪设备附着到具体装有对应凉菜的某容器上，并送至出餐口即可。
可见，在上述流程中，各岗位上的工作人员，可以根据跟踪设备上显示的信息，进行餐品的加工制作，具体的餐品信息一目了然，然而，为了使得云端服务器能够获知各餐品的状态，以便更好的为用户提供更全面的服务信息，还可以上述多个岗位上分别部署电子标识卡读写设备203。例如，具体实现时，可以为打荷员、切配员以及凉菜、冷菜等其他部门分别部署一台读写设备203，这样，通过跟踪设备不仅可以实现对餐品信息在不同部门之间的传递，还可以实现对具体餐品状态的实时上报。例如，打荷员每次拿到跟踪设备后，都可以通过读写设备203对具体的跟踪设备进行刷卡，每次刷卡后， 都可以实现对对应餐品状态的更新，等等。
其中，在一种具体的实现方式下，读写设备203具体可以包括以下核心模块：
NFC读写模块，主要用于对跟踪设备关联的餐品信息进行读取以及状态更新等处理，另外，还可以实现为跟踪设备充电；
通信模块(例如，WiFi模块等)，主要用于将更新后的餐品状态信息与读写设备的数据头(例如，可以包括餐饮店标识信息，部门信息(如热菜部、凉菜部、点心部、茶水部等)，子部门信息(例如，切配、打荷、炉灶等)，等)等信息一起提交到服务器，使得服务器能够获知各餐品的进度信息；
显示屏，可以用于展示当前的操作状态，例如，可以包括读取的电子标识卡中存储的设备信息，以及修改之后的餐品的状态信息等；
状态计算模块，可以预先保存状态机，根据读取到的当前餐品的类型、上一状态等信息，对当前状态进行更新。例如，具体的状态可以包括：
Clear，等待初始化的状态，此时，跟踪设备位于收发卡设备内；
Init，跟踪设备从收发卡设备中经过初始化后吐出；
Ready，打荷员利用打荷台配置的读写设备对跟踪设备进行初次刷卡，或者，凉菜、冷菜等其他部门的人员利用对应部门设置的读写设备对跟踪设备进行刷卡；
PrepareChop，切配员在切配他配置的读写设备对跟踪设备进行刷卡，标识切配准备开始处理；
ChopFinished，切配员根据跟踪设备的信息切配完毕；
PrepareCook，打荷员拿到切配好的菜，在打荷台配备的读写设备上进行刷卡，并将跟踪设备附着到容器上准备下厨；
CookFinished，打荷员拿到制作完成的菜，对容器进行清理后，在打荷台配备的读写设备上进行刷卡；
Delivering，餐品已经离开后厨，开始向具体桌位进行传递；
Finished，餐品已经送到指定桌位，或者传菜员在传菜台配备的读写设备上对跟踪设备进行刷卡。
例如，在一种具体的实现方式下，可以按照以下流程来进行：
1.收发卡设备接收到服务器推送的订单，订单信息可以在收发卡设备的显示屏上进行展示，收发卡设备还可以根据当前新订单的优先级以及已接收到的所有订单中的餐 品等信息，进行优先级顺序的重排序，加入到等待初始化的队列中；
2.收发卡设备对其中一跟踪设备中的电子标识卡进行初始化完成，此时状态为init；
3.热菜部门的打荷员或者凉菜、冷菜等其他部门的人员拿到跟踪设备，在其对应的工作台的读写设备对跟踪设备进行刷卡，此时状态变为Ready。若为热菜，则进入步骤4，若为其他部门的餐品，则此时状态等同于PrepareCook，相应的餐品被送至出餐口等待送餐；
4.切配员接收到跟踪设备，在切配台的读写设备对该跟踪设备进行刷卡，根据上面显示的餐品信息进行切配，此时状态更新为PrepareChop；
5.切配完成后，传回给打荷员，打荷员在打荷台的读写设备对跟踪设备进行第二次刷卡，此时状态变更为ChopFinished，并将切配完成的半成品以及跟踪设备交给掌勺；
6.餐品由掌勺制作完成后，交还给打荷员，打荷员对菜品进行装盘加工，然后在打荷台的读写设备对跟踪设备进行第三次刷卡，此时状态更新为CookFinished，相应的餐品被送至出餐口等待送餐；
7.传菜员在传菜台配备的读写设备对跟踪设备进行刷卡，此时状态更新为Finished。
8.传菜员回到后厨，将跟踪设备投入收发卡设备中，此时，状态更新为Clear。
其中，具体实现时，关于上述步骤7，还可以通过其他方式来实现。具体的，如前文所述，跟踪设备中的电子标识卡中还可以包括蓝牙芯片，并且，餐饮店内还可以配备多个AP(接入点)设备，因此，还可以通过AP检测到的跟踪设备发出的蓝牙信号的方式，确定餐品是否已经传送至餐饮店的用餐区，或者是否已经接近或送至目标桌位，等等。具体实现时，可以按照单个AP设备的信号覆盖范围，将所述多个AP设备部署在餐饮店内的多个位置处，例如，每9平方米部署一个AP设备，等等。每个AP设备可以监管多个跟踪设备，具体实现时，跟踪设备中的蓝牙芯片可以不断发出蓝牙信号，这样，当该跟踪设备进入到某AP的信号覆盖范围内时，便可以被该AP检测到，并且可能存在同时被多个AP检测到的情况，因此，还可以确定出跟踪设备与AP设备中之间的距离，接入到距离最近的AP设备下，使得该跟踪设备可以收到该AP设备的监管，相应的，AP设备还可以将其监管的跟踪设备的标识提交到哦服务器，使得服务器能够获得A设备与 跟踪设备之间的接入关系。另外，服务器中还可以预先保存各AP设备的标识以及在餐饮店内的位置等信息，其中，位置信息可以首先粗分为前方用餐区，或者后厨的加工制作区，进而，对于用餐区的AP设备，还可以进一步根据具体桌位的布局信息，对AP设备的位置信息进行保存，例如，各AP设备周围或附近有哪些桌位，等等。这样，当具体的餐品被送餐员进行送餐的过程中，由于该餐品进入了前方的用餐区，会接入到用餐区部署的某AP设备下，因此，服务器就可以根据跟踪设备所接入的AP设备所处的位置，跟踪设备的运动状态(可以根据跟踪设备是否频繁的在用餐区内部署的不同AP设备之间切换来确定)等，确定该餐品是否处于Delivering状态。后续，当餐品被送至目标桌位时，会接入到距离该桌位最近的AP设备下，并且会出现一定时间的停止运动的状态，因此，服务器还可以根据跟踪设备所接入AP设备与具体桌位之间的位置关系，确定对应餐品是否已经处于已完成送餐的状态，等等。
也就是说，在具体实现时，可以实现NFC与蓝牙相结合的方式来对具体餐品的状态进行跟踪，其中，NFC的方式具有低功耗的特点，但是需要通过刷卡的方式进行信息的读写，而蓝牙的信息捕获方式不需要进行刷卡，但是由于蓝牙芯片需要不断广播信号，因此，功耗相对较大。而在本申请实施例中，将两种方式相结合，在打荷、切配等环节中，可以采用刷卡的方式进行状态的准确更新；而在送餐等环节，由于已经不再属于后厨的工作范畴，而且不再有复杂的各环节的细分，因此，适合于通过蓝牙芯片以及AP设备的方式，实现对餐品状态的跟踪。
需要说明的是，在通过读写设备203对跟踪设备201进行刷卡并更新对应餐品状态信息的情况下，更新后的状态信息一方面可以写入到跟踪设备的NFC芯片中，另一方面还可以上传到服务器，由服务器可以实时保存餐品的实时状态信息。而在通过蓝牙芯片以及AP设备来捕捉餐品的传菜中或送餐完成的状态时，这种状态信息不必再写入到跟踪设备的NFC芯片中，而只会被服务器捕捉并进行记录。
另外，在上述电子标识卡中配备了蓝牙芯片，并在餐饮店内部署了多个AP设备的情况下，还可以更方便的实现对特定餐品的动态需求处理。例如，这种动态需求可以包括用户发出的催单需求，系统自动判断出超时情况下产生的加快处理速度的需求，系统或者相关服务人员作出的对指定餐品进行延后处理的停菜需求，等等。具体实现时，如前文所述，跟踪设备中还可以包括指示灯，并且可以预先设定指示灯的规则，相应的，由于服务器中保存有AP与跟踪设备之间的接入关系，因此，服务器可以首先确定出关 于所述目标餐品的动态需求信息，然后，确定出所述目标餐品所关联目标电子标识卡所接入的AP设备标识，这样，就可以通过所述AP设备向所述目标电子标识卡发送所述动态需求信息。这样，电子标识卡就可以通过改变所述指示灯的状态，对所述动态需求信息进行提示。具体的提示方式可以参见前文的记载，这里不再赘述。
例如，在一种情况下，可以在用户的客户端程序中提供用于催单的操作选项，这样，用户在下单后，如果发现某餐品迟迟未能上桌，则可以通过其手机等终端设备，发起针对该餐品的催单请求。相应的，该请求可以首先被提交到服务器中，相应的，服务器可以接收到关于该餐品的第一需求信息。然后，服务器就可以首先根据之前记录的餐品与跟踪设备之间的绑定关系，确定出该目标餐品对应的跟踪设备的标识，然后，还可以根据保存的AP设备与跟踪设备之间的接入关系，确定出该跟踪设备所接入的AP设备，这样，就可以通过该AP设备，将催单需求发送到该餐品绑定的跟踪设备。相应的，跟踪设备就可以根据接收到的催单需求信息，触发具体的指示灯进行状态改变，例如，将红色指示灯亮起，等等。
或者，在另一种情况下，由于服务器可以获知具体餐品的状态信息，因此，就可以从下单开始对各个餐品进行计时，如果在到达预置的某时间阈值时，该餐品仍然未上桌，则可以生成关于该餐品已超时的第二需求信息。此时，该服务器仍然可以首先确定出该餐品关联的跟踪设备的标识，然后，还可以根据保存的AP设备与跟踪设备之间的接入关系，确定出该跟踪设备所接入的AP设备，这样，就可以通过该AP设备，将超时信息发送到该餐品绑定的跟踪设备。相应的，跟踪设备就可以根据接收到的超时信息，触发具体的指示灯进行状态改变，例如，将红色指示灯亮起，等等。也就是说，在某餐品上桌速度比较慢的情况下，即使用户没有主动催单，服务器也可以自动发现该情况，并进行超时提醒，以提醒相关的工作人员加快对该餐品的制作速度。
另外，如果在餐品制作过程中，由用户或者餐厅内工作人员发起了对该餐品的停菜需求，则同样可以提交到服务器，相应的，服务器在接收到第三需求信息后，同样可以通过所述AP设备提供给对应的跟踪设备，并由跟踪设备触发具体的指示灯进行状态改变，例如，将绿色指示灯亮起，等等。
再者，对于某餐品而言，如果用户执行了多次的催单，或者，系统判断出超时之后，虽然进行了提醒，但是，再次超时，甚至多次超时，则可能对用户的体验产生非常大的影响。为此，针对这种情况，还可以额外进行提醒。具体的，服务器可以对同一餐 品被催单或者超时的次数进行记录，如果发现催单或者超时的次数超过预置的阈值，则同样可以通过AP设备向对应的跟踪设备发出第四需求信息，跟踪设备可以将红色指示灯进行闪烁等方式，以提示该餐品需要以最高优先级进行处理，等等。
可见，通过为具体的目标餐品绑定跟踪设备，该跟踪设备中包括电子标识卡，可以为目标餐品在加工制作过程中的各状态实现数字化标签，并且，通过在多个制作部门部署读写设备，可以实现对跟踪设备中的电子标识卡进行读写操作，以及状态更新操作，更新后的状态信息还可以提交到服务器，实现通过服务器对餐品具体加工制作进度的跟踪，从而可以为用户提供更丰富的服务信息。因此，通过这种方式，可以是的后厨加工制作信息的“白盒”化，有利于解决厨房与用户之间供需不平衡的问题，并优化后厨的制作及管理时效。
实施例二：
该实施例二提供了一种服务确定性跟踪设备，具体的，该跟踪设备可以包括：
电子标识卡以及用于将所述电子标识卡附着在所述容器上的器具；
其中，所述服务确定性跟踪设备用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；
所述电子标识卡中用于保存所述目标餐品的信息以及制作状态信息。
具体实现时，所述电子标识卡中可以包括近场通信NFC芯片，以便读写设备通过NFC技术从所述电子标识卡中进行餐品信息的读取以及状态更新信息的写入。
在优选的实现方式中，所述电子标识卡中还可以包括蓝牙芯片；
所述电子标识卡还用于，在各制作环节流转的过程中，根据所述蓝牙芯片确定与所述电子标识卡距离最近的目标AP设备，并接入到所述目标AP设备中，以便所述目标AP设备将新接入所述目标AP设备的电子标识卡的标识信息提交到服务器。
另外，所述服务确定性跟踪设备中还可以包括指示灯；
此时，所述电子标识卡还可以用于，接收由服务器通过所述AP设备发送的针对目标餐品的动态需求信息，并通过改变所述指示灯的状态，对所述动态需求信息进行提示。
再者，所述服务确定性跟踪设备中还可以包括显示屏；
所述电子标识卡还用于，在完成初始化之后，将所述目标餐品的信息输出到所述显示屏进行展示。
优选的，所述显示屏可以为电子墨水屏。
实施例三：
该实施例三提供了一种餐饮信息处理系统中的收发卡设备，参见图3，该收发卡设备可以包括：
回收装置301，用于对服务确定性跟踪设备进行回收，并将所述服务确定性跟踪设备中的电子标识卡的状态置为待初始化状态；
通信模块302，用于接收服务器提供的信息，获得餐品队列信息，并从所述餐品队列中确定待初始化的目标餐品；
初始化接入点303，用于根据所述目标餐品的信息，对服务确定性跟踪设备中的电子标识卡进行初始化处理；所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
吐卡装置304，用于将完成初始化处理的服务确定性跟踪设备进行输出；
所述通信模块302还用于，将初始化信息提交到服务器。
具体实现时，该收发卡设备还可以包括：
显示屏，用于对所述餐品队列信息进行展示，并提供用于对目标餐品发起初始化处理的操作选项。
实施例四：
该实施例四提供了一种餐饮信息处理系统中的读写设备，参见图4，该读写设备可以包括：
读取模块401，用于对服务确定性跟踪设备中的电子标识卡中保存的目标餐品的信息及上一状态信息进行读取；
状态计算模块402，用于根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新；
写入模块403，用于将所述目标餐品更新后的状态信息写入所述电子标识卡中；
通信模块404，用于将所述目标餐品更新后的状态信息提交到服务器进行保存。
具体实现时，该读写设备还可以包括：
显示屏，用于将读取到的所述目标餐品的信息以及更新后的状态信息进行展示。
实施例五：
该实施例五具体从所述收发卡设备的角度，提供了一种餐饮信息处理方法，参见图 5，该方法具体可以包括：
S501：确定待初始化的目标餐品；
S502：针对所述待初始化的目标餐品，进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
S503：将所述初始化信息提交到服务器。
其中，具体在确定待初始化的目标餐品时，可以根据制作部门的当前接收能力信息，确定所述制作部门当前可接收的餐品额定数量；然后，按照所述额定数量，从所述餐品队列中确定待初始化的目标餐品。
另外，还可以获得等待制作的餐品队列中，并从所述餐品队列中确定待初始化的目标餐品；所述餐品队列是根据接收到的餐饮订单确定的，其中，根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级确定所述餐品队列。
实施例六：
该实施例六具体从所述读写设备的角度，提供了一种餐饮信息处理方法，参见图6，该方法具体可以包括：
S601：读取电子标识卡中保存的信息；
S602：根据读取到的目标餐品的类型以及上一状态的信息，对所述电子标识卡中保存的所述目标餐品的状态信息进行更新；
S603：将更新后的状态信息提交到服务器。
实施例七：
该实施例七具体从服务器的角度，提供了一种餐饮信息处理方法，参见图7，该方法具体可以包括：
S701：获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
S702：接收关于所述目标餐品的状态更新信息，对所述目标餐品的状态进行更新；
S703：根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
具体实现时，服务器还可以接收客户端设备提交的餐饮订单；根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级将所述餐品加入到等待制作的餐品队列中；然后，将所述餐品队列信息提供给收发卡设备，以 便由所述收发卡设备对所述服务确定性跟踪设备中电子标识卡进行初始化处理，并返回初始化信息。
另外，还可以接收餐饮店内的目标AP设备提交的接入信息，所述接入信息中包括新接入的电子标识卡的标识信息；然后，确定所述目标AP设备所处的位置信息，根据所述AP设备所处的位置信息，以及所述电子标识卡关联的目标餐品的上一状态信息，更新所述电子标识卡关联的目标餐品的状态信息。
具体的，如果所述目标AP设备处于餐饮店的用餐区域内，且所述电子标识卡关联的目标餐品的上一状态为制作结束状态，则将所述目标餐品的状态更新为传菜中状态。
或者，如果所述目标AP设备处于餐饮店的用餐区域内，且与所述电子标识卡所关联订单对应的用餐桌位附近，所述电子标识卡关联的目标餐品的上一状态为传菜中状态，则将所述目标餐品的状态更新为已完成状态。
另外，服务器还可以确定关于所述目标餐品的动态需求信息，并确定所述目标餐品所关联目标电子标识卡所接入的AP设备标识；通过所述AP设备向所述目标电子标识卡发送所述动态需求信息，以便所述电子标识卡通过改变指示灯的状态，对所述动态需求信息进行提示。
实施例八：
该实施例八从客户端设备的角度，提供了一种餐饮信息处理方法，具体的，参见图8，该方法具体可以包括：
S801：生成餐饮订单，并提交到服务器；
S802：获得服务器提供的所述餐饮订单中目标餐品的制作状态信息；所述制作状态信息包括所述餐品当前所处的加工制作环节信息；
S803：对所述制作状态信息进行展示。
具体实现时，还可以提供用于对目标餐品发起催单请求的操作选项；通过所述操作选项接收到催单请求后，将所述催单请求提交到服务器。
也就是说，对于用户的客户端程序而言，不仅可以用于提交订单，还可以查看到具体餐品的制作状态，并且可以精确到具体的制作环节，例如，某餐品是正在切配等粗加工，还是正在进行炒制等精加工，抑或是正在进行传送，等等。另外，用户还可以通过客户端程序发起催单操作，催单请求可以直接通过AP设备等传达给具体餐品关联的跟踪设备，后厨的工作人员可以直接获得具体的催单信息，而不再需要通过店内的服务员 进行转达，节省人与人之间的沟通成本。
关于前述实施例二至实施例八中的未详述部分，可以参见前述实施例一中的记载，这里不再赘述。
与实施例五相对应，本申请实施例还提供了一种餐饮信息处理装置，参见图9，该装置可以包括：
目标餐品确定单元901，用于确定待初始化的目标餐品；
初始化处理单元902，用于针对所述待初始化的目标餐品，进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
初始化信息提交单元903，用于将所述初始化信息提交到服务器。
具体实现时，所述目标餐品确定单元具体可以用于：
根据制作部门的当前接收能力信息，确定所述制作部门当前可接收的餐品额定数量；
按照所述额定数量，从所述餐品队列中确定待初始化的目标餐品。
另外，所述目标餐品确定单元具体还可以用于：
获得等待制作的餐品队列中，并从所述餐品队列中确定待初始化的目标餐品；所述餐品队列是根据接收到的餐饮订单确定的，其中，根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级确定所述餐品队列。
与实施例六相对应，本申请实施例还提供了一种餐饮信息处理装置，参见图10，该装置可以包括：
读取单元1001，用于读取电子标识卡中保存的信息；
状态更新单元1002，用于根据读取到的目标餐品的类型以及上一状态的信息，对所述电子标识卡中保存的所述目标餐品的状态信息进行更新；
更新信息提交单元1003，用于将更新后的状态信息提交到服务器。
与实施例七相对应，本申请实施例还提供了一种餐饮信息处理装置，参见图11，该装置可以包括：
初始化信息获得单元1101，用于获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
状态更新信息接收单元1102，用于接收关于所述目标餐品的状态更新信息，对所述 目标餐品的状态进行更新；
服务信息提供单元1103，用于根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
具体实现时，该装置还可以包括：
订单接收单元，用于接收客户端设备提交的餐饮订单；
餐品队列生成单元，用于根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级将所述餐品加入到等待制作的餐品队列中；
餐品队列信息提供单元，用于将所述餐品队列信息提供给收发卡设备，以便由所述收发卡设备对所述服务确定性跟踪设备中电子标识卡进行初始化处理，并返回初始化信息。
另外，该装置还可以包括：
接入信息接收单元，用于接收餐饮店内的目标AP设备提交的接入信息，所述接入信息中包括新接入的电子标识卡的标识信息；
状态信息更新单元，用于确定所述目标AP设备所处的位置信息，根据所述AP设备所处的位置信息，以及所述电子标识卡关联的目标餐品的上一状态信息，更新所述电子标识卡关联的目标餐品的状态信息。
具体的，所述状态信息更新单元具体可以用于：
如果所述目标AP设备处于餐饮店的用餐区域内，且所述电子标识卡关联的目标餐品的上一状态为制作结束状态，则将所述目标餐品的状态更新为传菜中状态。
或者，状态信息更新单元具体可以用于：
如果所述目标AP设备处于餐饮店的用餐区域内，且与所述电子标识卡所关联订单对应的用餐桌位附近，所述电子标识卡关联的目标餐品的上一状态为传菜中状态，则将所述目标餐品的状态更新为已完成状态。
另外，该装置还可以包括：
动态需求信息确定单元，用于确定关于所述目标餐品的动态需求信息，并确定所述目标餐品所关联目标电子标识卡所接入的AP设备标识；
动态需求信息发送单元，用于通过所述AP设备向所述目标电子标识卡发送所述动态需求信息，以便所述电子标识卡通过改变指示灯的状态，对所述动态需求信息进行提 示。
与实施例八相对应，本申请实施例还提供了一种餐饮信息处理装置，参见图12，该装置可以包括：
订单生成单元1201，用于生成餐饮订单，并提交到服务器；
制作状态信息获得单元1202，用于获得服务器提供的所述餐饮订单中目标餐品的制作状态信息；所述制作状态信息包括所述餐品当前所处的加工制作环节信息；
制作状态信息展示单元1203，用于对所述制作状态信息进行展示。
具体实现时，该装置还可以包括：
操作选项提供单元，用于提供用于对目标餐品发起催单请求的操作选项；
催单请求接收单元，用于通过所述操作选项接收到催单请求后，将所述催单请求提交到服务器。
一种计算机系统，该系统可以包括：
一个或多个处理器；以及
与所述一个或多个处理器关联的存储器，所述存储器用于存储程序指令,所述程序指令在被所述一个或多个处理器读取执行时,执行如下操作:
获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
接收关于所述目标餐品的状态更新信息，对所述目标餐品的状态进行更新；
根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
其中，图13示例性的展示出了计算机系统的架构，具体可以包括处理器1310，视频显示适配器1311，磁盘驱动器1312，输入/输出接口1313，网络接口1314，以及存储器1320。上述处理器1310、视频显示适配器1311、磁盘驱动器1312、输入/输出接口1313、网络接口1314，与存储器1320之间可以通过通信总线1330进行通信连接。
其中，处理器1310可以采用通用的CPU(Central Processing Unit，中央处理器)、微处理器、应用专用集成电路(Application Specific Integrated Circuit，ASIC)、或者一个或多个集成电路等方式实现，用于执行相关程序，以实现本申请所提供的技术方案。
存储器1320可以采用ROM(Read Only Memory，只读存储器)、RAM(Random Access Memory，随机存取存储器)、静态存储设备，动态存储设备等形式实现。存储器1320可 以存储用于控制计算机系统1300运行的操作系统1321，用于控制计算机系统1300的低级别操作的基本输入输出系统(BIOS)。另外，还可以存储网页浏览器1323，数据存储管理系统1324，以及餐饮信息处理系统1325等等。上述餐饮信息处理系统1325就可以是本申请实施例中具体实现前述各步骤操作的应用程序。总之，在通过软件或者固件来实现本申请所提供的技术方案时，相关的程序代码保存在存储器1320中，并由处理器1310来调用执行。
输入/输出接口1313用于连接输入/输出模块，以实现信息输入及输出。输入输出/模块可以作为组件配置在设备中(图中未示出)，也可以外接于设备以提供相应功能。其中输入设备可以包括键盘、鼠标、触摸屏、麦克风、各类传感器等，输出设备可以包括显示器、扬声器、振动器、指示灯等。
网络接口1314用于连接通信模块(图中未示出)，以实现本设备与其他设备的通信交互。其中通信模块可以通过有线方式(例如USB、网线等)实现通信，也可以通过无线方式(例如移动网络、WIFI、蓝牙等)实现通信。
总线1330包括一通路，在设备的各个组件(例如处理器1310、视频显示适配器1311、磁盘驱动器1312、输入/输出接口1313、网络接口1314，与存储器1320)之间传输信息。
另外，该计算机系统1300还可以从虚拟资源对象领取条件信息数据库1341中获得具体领取条件的信息，以用于进行条件判断，等等。
需要说明的是，尽管上述设备仅示出了处理器1310、视频显示适配器1311、磁盘驱动器1312、输入/输出接口1313、网络接口1314，存储器1320，总线1330等，但是在具体实施过程中，该设备还可以包括实现正常运行所必需的其他组件。此外，本领域的技术人员可以理解的是，上述设备中也可以仅包含实现本申请方案所必需的组件，而不必包含图中所示的全部组件。
通过以上的实施方式的描述可知，本领域的技术人员可以清楚地了解到本申请可借助软件加必需的通用硬件平台的方式来实现。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品可以存储在存储介质中，如ROM/RAM、磁碟、光盘等，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本申请各个实施例或者实施例的某些部分所述的方法。
本说明书中的各个实施例均采用递进的方式描述，各个实施例之间相同相似的部分互相参见即可，每个实施例重点说明的都是与其他实施例的不同之处。尤其，对于系统或系统实施例而言，由于其基本相似于方法实施例，所以描述得比较简单，相关之处参见方法实施例的部分说明即可。以上所描述的系统及系统实施例仅仅是示意性的，其中所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。本领域普通技术人员在不付出创造性劳动的情况下，即可以理解并实施。
以上对本申请所提供的餐饮信息处理方法、装置及系统，进行了详细介绍，本文中应用了具体个例对本申请的原理及实施方式进行了阐述，以上实施例的说明只是用于帮助理解本申请的方法及其核心思想；同时，对于本领域的一般技术人员，依据本申请的思想，在具体实施方式及应用范围上均会有改变之处。综上所述，本说明书内容不应理解为对本申请的限制。

Claims (39)

  1. 一种餐饮信息处理系统，其特征在于，包括：
    服务确定性跟踪设备，用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；其中，所述服务确定性跟踪设备包括电子标识卡以及用于将所述电子标识卡附着在所述容器上的器具；
    收发卡设备，用于针对待初始化的目标餐品，进行电子标识卡的初始化处理，并将初始化信息提交到服务器，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
    读写设备，用于部署在加工制作区多个制作部门所在的子区域，读取所述电子标识卡中保存的信息，根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新，并将更新后的状态信息提交到服务器；
    所述服务器，用于根据所述目标餐品对应的状态信息向关联的客户端设备提供服务信息。
  2. 根据权利要求1所述的系统，其特征在于，
    所述收发卡设备具体用于，根据所述制作部门的当前接收能力信息，确定所述制作部门当前可接收的餐品额定数量，按照所述额定数量，从所述餐品队列中确定待初始化的目标餐品。
  3. 根据权利要求1所述的系统，其特征在于，
    所述收发卡设备具体用于，获得餐品队列信息，并从所述餐品队列中确定待初始化的目标餐品；其中，所述餐品队列信息通过以下方式确定：根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级将所述餐品加入到等待制作的餐品队列中。
  4. 根据权利要求1至3中任意一项所述的系统，其特征在于，
    所述电子标识卡中包括近场通信NFC芯片，用于与所述读写设备进行通信；
    所述读写设备通过NFC技术从所述电子标识卡中进行信息的读取以及状态更新信息的写入。
  5. 根据权利要求1至3中任意一项所述的系统，其特征在于，
    所述电子标识卡中还包括蓝牙芯片；
    所述系统中还包括多个接入点AP设备，其中，按照单个AP设备的信号覆盖范围，将所述多个AP设备部署在餐饮店内的多个位置处；
    所述电子标识卡还用于，在流转的过程中，根据所述蓝牙芯片确定与所述电子标识卡距离最近的目标AP设备，并接入到所述目标AP设备中；
    所述AP设备，用于将新接入所述AP设备的电子标识卡的标识信息提交到所述服务器。
  6. 根据权利要求5所述的系统，其特征在于，
    所述服务器还用于，接收到目标AP设备提交的接入信息时，确定所述目标AP设备所处的位置信息，根据所述AP设备所处的位置信息，以及所述电子标识卡关联的目标餐品的上一状态信息，更新所述电子标识卡关联的目标餐品的状态信息。
  7. 根据权利要求6所述的系统，其特征在于，
    所述服务器具体用于，如果所述目标AP设备处于餐饮店的用餐区域内，且所述电子标识卡关联的目标餐品的上一状态为制作结束状态，则将所述目标餐品的状态更新为传菜中状态。
  8. 根据权利要求6所述的系统，其特征在于，
    所述服务器具体用于，如果所述目标AP设备处于餐饮店的用餐区域内，且与所述电子标识卡所关联订单对应的用餐桌位附近，所述电子标识卡关联的目标餐品的上一状态为传菜中状态，则将所述目标餐品的状态更新为已完成状态。
  9. 根据权利要求5所述的系统，其特征在于，
    所述服务确定性跟踪设备中还包括指示灯；
    所述服务器还用于，确定关于所述目标餐品的动态需求信息，并确定所述目标餐品所关联目标电子标识卡所接入的AP设备标识，通过所述AP设备向所述目标电子标识卡发送所述动态需求信息；
    所述电子标识卡还用于，通过改变所述指示灯的状态，对所述动态需求信息进行提 示。
  10. 根据权利要求9所述的系统，其特征在于，
    所述服务器具体用于，接收所述客户端设备提交的针对目标餐品进行催单的第一需求信息。
  11. 根据权利要求9所述的系统，其特征在于，
    所述服务器具体用于，接收针对目标餐品进行延后处理的第二需求信息。
  12. 根据权利要求9所述的系统，其特征在于，
    所述服务器具体用于，确定等待时间超过预置时长的目标餐品，并为该目标餐品生成第三需求信息。
  13. 根据权利要求9所述的系统，其特征在于，
    所述服务器具体用于，确定被催单或者超时次数超过预置的目标餐品，并为该目标餐品生成第四需求信息。
  14. 一种服务确定性跟踪设备，其特征在于，包括：
    电子标识卡以及用于将所述电子标识卡附着在容器上的器具；
    其中，所述服务确定性跟踪设备用于与目标餐品的制作过程中所需的材料以及容器一起在各制作环节之间流转；
    所述电子标识卡中用于保存所述目标餐品的信息以及制作状态信息。
  15. 根据权利要求14所述的服务确定性跟踪设备，其特征在于，
    所述电子标识卡中包括近场通信NFC芯片，以便读写设备通过NFC技术从所述电子标识卡中进行餐品信息的读取以及状态更新信息的写入。
  16. 根据权利要求15所述的服务确定性跟踪设备，其特征在于，
    所述电子标识卡中还包括蓝牙芯片；
    所述电子标识卡还用于，在流转的过程中，根据所述蓝牙芯片确定与所述电子标识卡距离最近的目标AP设备，并接入到所述目标AP设备中，以便所述目标AP设备将 新接入所述目标AP设备的电子标识卡的标识信息提交到服务器。
  17. 根据权利要求16所述的服务确定性跟踪设备，其特征在于，
    所述服务确定性跟踪设备中还包括指示灯；
    所述电子标识卡还用于，接收由服务器通过所述AP设备发送的针对目标餐品的动态需求信息，并通过改变所述指示灯的状态，对所述动态需求信息进行提示。
  18. 根据权利要求14至17任一项所述的服务确定性跟踪设备，其特征在于，
    所述服务确定性跟踪设备还包括显示屏；
    所述电子标识卡还用于，在完成初始化之后，将所述目标餐品的信息输出到所述显示屏进行展示。
  19. 根据权利要求18所述的服务确定性跟踪设备，其特征在于，
    所述显示屏为电子墨水屏。
  20. 一种餐饮信息处理系统中的收发卡设备，其特征在于，包括：
    回收装置，用于对服务确定性跟踪设备进行回收，并将所述服务确定性跟踪设备中的电子标识卡的状态置为待初始化状态；
    通信模块，用于接收服务器提供的信息，获得餐品队列信息，并从所述餐品队列中确定待初始化的目标餐品；
    初始化接入点，用于根据所述目标餐品的信息，对服务确定性跟踪设备中的电子标识卡进行初始化处理；所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
    吐卡装置，用于将完成初始化处理的服务确定性跟踪设备进行输出；
    所述通信模块还用于，将初始化信息提交到服务器。
  21. 根据权利要求20所述的收发卡设备，其特征在于，还包括：
    显示屏，用于对所述餐品队列信息进行展示，并提供用于对目标餐品发起初始化处理的操作选项。
  22. 一种餐饮信息处理系统中的读写设备，其特征在于，包括：
    读取模块，用于对服务确定性跟踪设备中的电子标识卡中保存的目标餐品的信息及上一状态信息进行读取；
    状态计算模块，用于根据读取到的所述目标餐品的类型以及上一状态的信息，对所述目标餐品的状态信息进行更新；
    写入模块，用于将所述目标餐品更新后的状态信息写入所述电子标识卡中；
    通信模块，用于将所述目标餐品更新后的状态信息提交到服务器进行保存。
  23. 根据权利要求22所述的读写设备，其特征在于，还包括：
    显示屏，用于将读取到的所述目标餐品的信息以及更新后的状态信息进行展示。
  24. 一种餐饮信息处理方法，其特征在于，包括：
    确定待初始化的目标餐品；
    针对所述待初始化的目标餐品，进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
    将所述初始化信息提交到服务器。
  25. 根据权利要求24所述的方法，其特征在于，
    所述确定待初始化的目标餐品，包括：
    根据制作部门的当前接收能力信息，确定所述制作部门当前可接收的餐品额定数量；
    按照所述额定数量，从所述餐品队列中确定待初始化的目标餐品。
  26. 根据权利要求24所述的方法，其特征在于，
    所述确定待初始化的目标餐品，包括：
    获得等待制作的餐品队列中，并从所述餐品队列中确定待初始化的目标餐品；所述餐品队列是根据接收到的餐饮订单确定的，其中，根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级确定所述餐品队列。
  27. 一种餐饮信息处理方法，其特征在于，包括：
    读取电子标识卡中保存的信息；
    根据读取到的目标餐品的类型以及上一状态的信息，对所述电子标识卡中保存的所述目标餐品的状态信息进行更新；
    将更新后的状态信息提交到服务器。
  28. 一种餐饮信息处理方法，其特征在于，包括：
    获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
    接收关于所述目标餐品的状态更新信息，对所述目标餐品的状态进行更新；
    根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
  29. 根据权利要求28所述的方法，其特征在于，还包括：
    接收客户端设备提交的餐饮订单；
    根据订单关联的餐品以及所对应制作部门的接收能力信息，确定各餐品的优先级，并根据所述优先级将所述餐品加入到等待制作的餐品队列中；
    将所述餐品队列信息提供给收发卡设备，以便由所述收发卡设备对所述服务确定性跟踪设备中电子标识卡进行初始化处理，并返回初始化信息。
  30. 根据权利要求28所述的方法，其特征在于，还包括：
    接收餐饮店内的目标AP设备提交的接入信息，所述接入信息中包括新接入的电子标识卡的标识信息；
    确定所述目标AP设备所处的位置信息，根据所述AP设备所处的位置信息，以及所述电子标识卡关联的目标餐品的上一状态信息，更新所述电子标识卡关联的目标餐品的状态信息。
  31. 根据权利要求30所述的方法，其特征在于，
    所述更新所述电子标识卡关联的目标餐品的状态信息，包括：
    如果所述目标AP设备处于餐饮店的用餐区域内，且所述电子标识卡关联的目标餐品的上一状态为制作结束状态，则将所述目标餐品的状态更新为传菜中状态。
  32. 根据权利要求30所述的方法，其特征在于，
    所述更新所述电子标识卡关联的目标餐品的状态信息，包括：
    如果所述目标AP设备处于餐饮店的用餐区域内，且与所述电子标识卡所关联订单对应的用餐桌位附近，所述电子标识卡关联的目标餐品的上一状态为传菜中状态，则将所述目标餐品的状态更新为已完成状态。
  33. 根据权利要求30所述的方法，其特征在于，还包括：
    确定关于所述目标餐品的动态需求信息，并确定所述目标餐品所关联目标电子标识卡所接入的AP设备标识；
    通过所述AP设备向所述目标电子标识卡发送所述动态需求信息，以便所述电子标识卡通过改变指示灯的状态，对所述动态需求信息进行提示。
  34. 一种餐饮信息处理方法，其特征在于，包括：
    生成餐饮订单，并提交到服务器；
    获得服务器提供的所述餐饮订单中目标餐品的制作状态信息；所述制作状态信息包括所述餐品当前所处的加工制作环节信息；
    对所述制作状态信息进行展示。
  35. 根据权利要求34所述的方法，其特征在于，还包括：
    提供用于对目标餐品发起催单请求的操作选项；
    通过所述操作选项接收到催单请求后，将所述催单请求提交到服务器。
  36. 一种餐饮信息处理装置，其特征在于，包括：
    目标餐品确定单元，用于确定待初始化的目标餐品；
    初始化处理单元，用于针对所述待初始化的目标餐品，进行电子标识卡的初始化处理，所述初始化处理包括：将所述目标餐品的相关信息以及初始化状态信息写入所述电子标识卡中；
    初始化信息提交单元，用于将所述初始化信息提交到服务器。
  37. 一种餐饮信息处理装置，其特征在于，包括：
    读取单元，用于读取电子标识卡中保存的信息；
    状态更新单元，用于根据读取到的目标餐品的类型以及上一状态的信息，对所述电子标识卡中保存的所述目标餐品的状态信息进行更新；
    更新信息提交单元，用于将更新后的状态信息提交到服务器。
  38. 一种餐饮信息处理装置，其特征在于，包括：
    初始化信息获得单元，用于获得关于服务确定性跟踪设备中电子标识卡的初始化信息，所述初始化信息包括关联的目标餐品的信息以及初始化状态信息；
    状态更新信息接收单元，用于接收关于所述目标餐品的状态更新信息，对所述目标餐品的状态进行更新；
    服务信息提供单元，用于根据所述目标餐品的状态信息，向关联的客户端设备提供服务信息。
  39. 一种餐饮信息处理装置，其特征在于，包括：
    订单生成单元，用于生成餐饮订单，并提交到服务器；
    制作状态信息获得单元，用于获得服务器提供的所述餐饮订单中目标餐品的制作状态信息；所述制作状态信息包括所述餐品当前所处的加工制作环节信息；
    制作状态信息展示单元，用于对所述制作状态信息进行展示。
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