WO2019218892A1 - 故障处理方法、故障处理装置及金融自助设备 - Google Patents

故障处理方法、故障处理装置及金融自助设备 Download PDF

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Publication number
WO2019218892A1
WO2019218892A1 PCT/CN2019/085797 CN2019085797W WO2019218892A1 WO 2019218892 A1 WO2019218892 A1 WO 2019218892A1 CN 2019085797 W CN2019085797 W CN 2019085797W WO 2019218892 A1 WO2019218892 A1 WO 2019218892A1
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Prior art keywords
service
fault
financial self
service device
determining
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PCT/CN2019/085797
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English (en)
French (fr)
Inventor
吕帅
李洪明
曹孔强
王春涛
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山东新北洋信息技术股份有限公司
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Publication of WO2019218892A1 publication Critical patent/WO2019218892A1/zh

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs

Definitions

  • the present disclosure relates to the field of financial technology, for example, to a fault handling method, a fault handling device, and a financial self-service device.
  • financial self-service devices such as automatic deposit and withdrawal machines, coin deposit machines, etc. People can handle coins by themselves through financial self-service devices.
  • the banknote access or exchange business greatly saves time and manpower and facilitates people's lives.
  • the financial self-service device enters the maintenance mode.
  • the financial self-service device is in the maintenance mode, the whole machine function is unavailable.
  • the staff must wait for the on-site inspection and eliminate the failure before the financial self-service device can continue to use. Therefore, the financial self-service device in the related art has a problem that the user cannot handle the service when any failure occurs, and the financial self-service device has low utilization rate and poor user experience.
  • the present disclosure provides a fault processing method, a fault processing device, and a financial self-service device, which enables a financial self-service device to fail to handle a service related to a fault in the event of a failure, but the service that is not related to the failure can continue to be processed, and the service is improved. Utilization and user experience of financial self-service devices.
  • the present disclosure provides a fault processing method, including: determining a fault of a financial self-service device; determining a first service that is not related to the fault according to the fault, and determining a second service related to the fault according to the fault; and operating an interface of the financial self-service device
  • the first service is set to an operational state and the second service is set to an inoperable state.
  • the present disclosure provides a fault processing apparatus for a financial self-service device, comprising: a first determining module configured to determine a fault of a financial self-service device; a second determining module and a third determining module, the second determining module being configured to determine according to the fault a first service unrelated to the fault, the third determining module is configured to determine a second service related to the fault according to the fault; and the executing module is configured to set the first service to an operable state on an operation interface of the financial self-service device, and The second service is set to an inoperable state.
  • the present disclosure provides a financial self-service device, including: a body, and a controller and a detecting device disposed on the body;
  • the detecting device is configured to detect whether the financial self-service device has failed
  • the controller is connected to the detecting device and configured to: receive a detection signal output by the detecting device, determine a fault of the financial self-service device according to the detecting signal; determine a first service that is not related to the fault according to the fault, and determine a fault related to the fault according to the fault Second service; in the operation interface of the financial self-service device, the first service is set to an operable state, and the second service is set to an inoperable state.
  • FIG. 1 is a schematic diagram of a module structure of a financial self-service device in an embodiment
  • FIG. 2 is a schematic structural diagram of a financial self-service device in an embodiment
  • 3a is a schematic diagram of an operation interface displayed on a display screen when a financial self-service device is in a normal state in an embodiment
  • FIG. 3b is a schematic diagram of an operation interface displayed on a display screen of a financial self-service device in the case of a coin-breaking coin failure in an embodiment
  • FIG. 4 is a schematic diagram of a module structure of another financial self-service device in an embodiment
  • FIG. 5 is a schematic diagram of a module composition of a fault processing apparatus according to an embodiment
  • FIG. 6 is a schematic diagram of a module composition of another fault processing apparatus in an embodiment
  • FIG. 7 is a flow chart of a fault processing method in an embodiment
  • FIG. 8 is a schematic structural diagram of another financial self-service device according to an embodiment.
  • Icons 1-financial self-service device; 10-body; 11-controller; 12-output device; 13-input device; 14-cash processing device; 15--detecting device; 151-sensor; 16-memory; 131-keyboard; 132-bank card reader; 3-zero coin exit; 4-bank entry; 5-bank exit; 6-coin outlet; 2-fault handling device; 201-first decision module; Second decision module; 203 - third decision module; 204 - execution module; 205 - acquisition module; 301 - processor; 302 - memory.
  • FIG. 1 is a schematic diagram of a module structure of a financial self-service device 1 according to an embodiment
  • FIG. 2 is a schematic structural diagram of a financial self-service device 1 according to an embodiment.
  • the financial self-service device 1 includes a body 10, a controller 11, a detecting device 15, an output device 12, and an input device 13, a controller 11, and a detecting device 15.
  • the output device 12 and the input device 13 are both disposed on the body 10, and the output device 12 is disposed on the front panel of the body 10 (not shown).
  • the output device 12 in this embodiment includes a display screen 121, which is disposed on the front panel of the body 10.
  • the display screen 121 is configured to display text, pictures, animations, etc. to output operation information to the user.
  • the display screen 121 in this embodiment is a touch display screen. In other embodiments, display screen 121 can also be a non-touch display screen.
  • the input device 13 is configured to receive a control command input by the user.
  • the input device 13 in this embodiment includes a keyboard 131 and a bank card reader 132, and the input device 13 in this embodiment may further include the above-mentioned output device 12. Touching the display screen, when the user clicks or presses a command input entry displayed on the touch display screen, the input device 13 can receive a control command input by the user.
  • the input device 13 can also include a mouse (not shown).
  • the detecting device 15 is configured to detect whether the financial self-service device 1 is faulty, the controller 11 is capable of receiving the detection signal output by the detecting device 15, and determining the failure of the financial self-service device 1 according to the received detection signal, and determining and malfunctioning according to the failure.
  • the unrelated first service, and the second service related to the failure is determined according to the failure, and then the first service is set to the operable state and the second service is set to the inoperable state at the operation interface of the financial self-service device 1.
  • the display screen 121 in this embodiment displays an operation interface, that is, when the fault occurs, the display screen 121 displays the first service unrelated to the fault as an operable state, and displays the second service related to the fault as an inoperable state.
  • the first service is set to an operable state to set the command input port of the first service displayed on the display screen 121 to an operable state
  • the second service is set to an inoperable state to be the second service.
  • the command input port is set to an inoperable state.
  • the command input port of the second service displayed on the display screen 121 is set to gray display and is not clickable. In other embodiments, the command input port of the second service can also be hidden (as shown in Figures 3a and 3b).
  • FIG. 3a is a schematic diagram of an operation interface displayed on a display screen when a financial self-service device is in a normal state in an embodiment.
  • the controller 11 controls the display screen 121 on the operation interface.
  • the command input portals of all the services that the financial self-service device 1 can handle are displayed, and the command input ports of each service are inputable.
  • the financial self-service device 1 can handle the business including banknote exchange loose coin business, banknote exchange coin roll business, bank card exchange loose coin business, bank card exchange coin roll business, banknote exchange zero business, banknote zero exchange
  • the command input portal of each service is a button, and the user can handle the business by clicking the button corresponding to each service.
  • FIG. 3b is a schematic diagram of an operation interface displayed on the display screen of a financial self-service device in the case of a coin-breaking coin failure in an embodiment. As shown in FIG.
  • the controller 11 controls the display screen 121 to exchange the banknotes related to the fault for the loose coin business and the bank card for the command input of the loose coin business.
  • the command input entry of other services that the financial self-service device can handle regardless of the fault is set to an operable state.
  • the controller 11 hides the button corresponding to the banknote exchange loose coin business and the bank card exchange loose coin business by controlling the display screen 121 to realize that the command input port corresponding to the service is set to an inoperable state.
  • FIG. 4 is a schematic diagram of the module composition of another financial self-service device 1 in an embodiment.
  • the financial self-service device 1 in this embodiment further includes a cash processing device 14, and the detecting device 15 further includes a plurality of sensors 151, and the plurality of sensors 151 are configured to detect whether the cash processing device 14 occurs.
  • the controller 11 is configured to receive the detection signal output by the detecting device 15 by the following manner, and determine the failure of the financial self-service device 1 according to the received detection signal: receiving the plurality of signals output by the plurality of sensors 151, and according to The signals determine the failure of the financial self-service device 1.
  • the cash processing device 14 can be configured to complete the banknote exchange loose coin business, the banknote exchange coin roll business, the bank card exchange loose coin business, the bank card exchange coin roll business, the banknote exchange zero business, the banknote zero exchange At least one cash treatment in the business, coin exchange banknote business, and coin deposit bank card business.
  • the banknote exchange coin business includes a banknote exchange loose coin business and a banknote exchange coin roll business.
  • the cash handling device 14 may comprise a plurality of hardware modules, for example: a loose coin entry and exit 3 arranged to receive loose coins or output loose coins, a banknote inlet 4 arranged to receive banknotes, a banknote outlet 5 arranged to output banknotes, and a set of output coins a coin roll outlet 6 of the roll, and a banknote box, a loose coin box, and a coin roll box disposed inside the body 10, and a loose coin conveying path connecting the loose coin inlet and outlet 3 and the loose coin box, the first banknote inlet 4 and the banknote box A banknote transport path, a second banknote transport path connecting the banknote exit 5 and the banknote box, a coin roll transport path connecting the coin roll outlet 6 and the coin roll box.
  • a loose coin entry and exit 3 arranged to receive loose coins or output loose coins
  • a banknote inlet 4 arranged to receive banknotes
  • a banknote outlet 5 arranged to output banknotes
  • a set of output coins a coin roll outlet 6 of the roll
  • the cash processing device 14 may further include: a loose coin conveying mechanism and a coin identifying mechanism disposed in the loose coin conveying passage, a first banknote conveying mechanism and a banknote identifying mechanism disposed in the first banknote conveying passage, a second banknote transport mechanism disposed in the second banknote transport path, a coin roll transport mechanism disposed in the coin roll transport path, a banknote deposit mechanism disposed at the banknote inlet 4, and a banknote disposed at the banknote exit 5
  • the cash handling device 14 includes at least one banknote cassette and a banknote accumulation separation mechanism disposed at the entrance and exit of the banknote box, and at least one loose coin box and a second set of loose coins disposed at the entrance and exit of the loose coin box a product separating mechanism, and at least one coin roll box and a coin roll separating mechanism disposed at the exit of the coin roll box.
  • the financial self-service device 1 is provided with a plurality of banknote boxes, a plurality of loose coin boxes and a plurality of coin roll boxes, each banknote box being arranged to store a denomination of banknotes, each of the loose coin boxes being set to A denomination of coins is stored, each coin roll box being set to store a denomination of coins.
  • the cash processing device 14 includes a plurality of banknote accumulation and separation mechanisms, a plurality of second loose coin accumulation separation mechanisms, and a plurality of coin roll separation mechanisms, wherein a banknote accumulation and separation mechanism is disposed at an entrance and exit of each banknote box.
  • a second loose coin accumulation separating mechanism is disposed at the entrance and exit of each of the loose coin boxes, and a coin roll separating mechanism is disposed at the exit of each coin roll box.
  • the detecting device 15 in this embodiment includes a plurality of detecting components, each of which corresponds to a hardware module of the cash handling device 14, i.e., a detecting component can be configured to detect whether a hardware module in the cash handling device 14 has failed.
  • each detecting component includes at least one sensor 151, and the sensor 151 of each detecting component is configured to detect whether the state of the component, the banknote or the coin in the hardware module corresponding to the detecting component is abnormal, and to the controller 11
  • the detection signal is transmitted to cause the controller 11 to determine whether the hardware module corresponding to the detection component has failed based on the detection signal output by each of the sensors 151 in each of the detection components, thereby determining a failure of the financial self-service device 1.
  • the sensor 151 of the detecting component corresponding to the loose coin conveying mechanism can be configured to detect whether a coin is generated during the process of conveying the coin by the loose coin conveying mechanism, and the sensor 151 of the detecting component corresponding to the banknote dispensing mechanism can be configured to detect the banknote inlet 4
  • the sensor 151 of the detecting component corresponding to the banknote box can be set to detect whether the banknotes in the banknote box are empty.
  • the sensor 151 of the detection component corresponding to the loose coin box can be set to detect whether the coin in the loose coin box will be empty or will be full.
  • the financial self-service device 1 of the present embodiment further includes a memory 16 that can be configured to store a fault and service correspondence table and store all services of the financial self-service device 1.
  • the contents of the fault and service correspondence table in this embodiment include the hardware module name of the cash processing device 14, the failure, and the second service related to the failure.
  • the controller 11 can acquire the fault and service correspondence table stored in the memory 16, and determine the second service related to the fault according to the content and the fault in the table, and the controller 11 can also obtain All the services stored in the memory 16 are then determined as services other than the second service in the entire service as the first service unrelated to the failure.
  • the content in the fault and service correspondence table further includes a fault identifier corresponding to the fault one by one, and the controller 11 can mark the fault that occurs with the fault identifier, for example, the card occurs when the first bill transport mechanism transports the bill.
  • the failure flag of the coin failure is 11.
  • the failure flag of the coin failure when the second loose coin accumulation and separation mechanism processes the coin is 12.
  • the failure flag of the coin failure in the loose coin box is 13.
  • the back cover of the loose coin box is abnormal.
  • the fault flag for opening the fault is 14 and so on.
  • the controller 11 receives the detection signal output by the sensor 151 and determines the fault, and then controls the output device 12 to output the fault according to the fault and the service correspondence table stored in the memory 16.
  • the fault identification and/or the name of the fault so that the maintenance personnel can troubleshoot.
  • the content in the fault and service correspondence table further includes fault information.
  • the case of the fault and service correspondence table in this embodiment may be as shown in Table 1.
  • the controller 11 can receive the detection signal output by the detecting device 15 to determine the failure of the financial self-service device 1 according to the detection signal, and then determine the first service unrelated to the failure according to the failure, and Determining a second service related to the fault according to the fault, and setting the first service to an operable state on the operation interface of the financial self-service device 1 and setting the second service to an inoperable state, so that the financial self-service device 1 In the event of a failure, the service related to the failure cannot be handled, but the service that is not related to the failure can continue to be processed, thereby improving the utilization rate and user experience of the financial self-service device 1.
  • FIG. 5 is a schematic diagram showing the module composition of a fault processing apparatus 2 in an embodiment.
  • the embodiment provides a fault processing apparatus 2, and the fault processing apparatus 2 can be applied to the financial self-service device 1.
  • the fault handling device 2 can be integrated inside the controller 11 of the financial self-service device 1, and includes a first determining module 201, a second determining module 202, a third determining module 203, and an executing module 204.
  • the first determining module 201 is configured to determine the failure of the financial self-service device 1
  • the second determining module 202 is configured to determine the first service unrelated to the fault according to the fault
  • the third determining module 203 is configured to determine and fault according to the fault.
  • the related second service, the execution module 204 is configured to set the first service to an operable state and set the second service to an inoperable state on the operation interface of the financial self-service device 1.
  • the failure of the financial self-service device 1 that can be determined by the first determining module 201 includes a paper jam when the first banknote transport mechanism transports the banknotes, a coin jam when the second loose coin collecting and separating mechanism processes the coins, and a coin in the loose coin box. And the back cover of the loose coin box is abnormally opened.
  • FIG. 6 is a schematic diagram showing the module composition of another fault processing apparatus 2 in an embodiment.
  • the fault processing apparatus 2 of the present embodiment further includes an obtaining module 205 configured to acquire a fault and service correspondence table pre-stored by the financial self-service device 1 ; the third determining module 203 is configured to be acquired by the search acquiring module 205.
  • the fault-to-business correspondence table and the second service related to the fault are determined.
  • the fault of the financial self-service device 1 is the first banknote transport mechanism card
  • the third determining module 203 retrieves the fault and service correspondence table acquired by the acquiring module 205.
  • the second service corresponding to the failure of the first banknote transport mechanism card currency is determined to include a banknote exchange coin business, a banknote full-zero business, a banknote zero-for-all business, and a banknote deposit bank card service.
  • the second determining module 202 is configured to obtain all the services pre-stored by the financial self-service device 1 and determine the services other than the second service in the entire service as the first service that is not related to the fault.
  • the fault of the financial self-service device 1 is The first banknote transport mechanism card
  • the third determining module 203 retrieves the fault and service correspondence table acquired by the obtaining module 205, and determines that the second service corresponding to the fault of the first banknote transport mechanism card includes the banknote exchange coin business and the banknote
  • the whole-zero business, the banknote zero-checking business, and the banknote deposit bank card business, the first business unrelated to the fault may include: a coin exchange banknote business, a coin deposit bank card business, and a bank card exchange coin business.
  • the execution module 204 is configured to set the command input port of the first service to an operable state on the operation interface of the financial self-service device 1 and set the command input port of the second service to an inoperable state.
  • setting the command input port of the second service to the inoperable state may include setting the command input port of the second service to be gray and not clickable, or hiding the command input port of the second service.
  • the fault processing apparatus 2 provided in this embodiment can use the execution module 204 in the financial self-service device after the second determination module 202 determines the first service that is not related to the fault and the third determination module 203 determines the second service related to the fault.
  • the operation interface of 1 sets the first service to an operable state, and sets the second service to an inoperable state, so that, in the event that the financial self-service device 1 fails, the service related to the failure cannot be handled. However, the business unrelated to the failure can continue to be processed, which improves the utilization and user experience of the financial self-service device 1.
  • FIG. 7 is a flow chart of a fault processing method in an embodiment. Referring to FIG. 7, the embodiment further provides a fault processing method.
  • the fault processing method provided in this embodiment can be applied to the financial self-service device 1.
  • the method includes the following steps.
  • Step S100 determining a failure of the financial self-service device 1.
  • the financial self-service device 1 can detect the failure of the financial self-service device 1 through the detecting device 15 disposed on the body 10, and the failure of the financial self-service device 1 includes a paper jam when the first banknote transport mechanism transports the banknotes, and a second loose coin accumulation and separation mechanism.
  • the coin is generated when the coin is processed, the coin is missing in the loose coin box, and the back cover of the loose coin box is abnormally opened.
  • the plurality of detection components in the detecting device 15 detect whether a plurality of hardware modules of the cash processing device 14 have failed by the sensor 151, and send a detection signal to the controller 11 by using the sensor 151 of each detection component, and control After receiving the detection signal, the device 11 can determine the failure of the financial self-service device 1, for example, when the controller 11 receives the detection signal from the sensor 151 for detecting whether the loose coin box is out of stock, the determination is scattered.
  • the coin box has a shortage of the coin; when the controller 11 receives the detection signal output from the sensor 151 of the detecting unit for detecting whether the back cover of the loose coin box is abnormally opened, it is determined that the back cover abnormal opening failure occurs in the loose coin box.
  • the failure of the financial self-service device 1 is determined by the first determination module 201 of the failure processing device 2.
  • Step S200 Determine a first service that is not related to the fault according to the fault, and determine a second service related to the fault according to the fault.
  • determining the second service related to the fault includes acquiring a fault-to-service correspondence relationship table pre-stored by the financial self-service device 1, retrieving the fault-to-service correspondence relationship table, and determining the second service related to the fault; in this embodiment, The first service that is not related to the fault is determined according to the fault, and all the services pre-stored by the financial self-service device 1 are obtained, and the remaining services after the second service in all the services are excluded are determined as the first service that is not related to the fault.
  • the memory 16 of the financial self-service device 1 of the present embodiment stores the fault-to-business correspondence table and the entire service of the financial self-service device 1.
  • the controller 11 can retrieve the faults stored in the memory 16 and The service correspondence table and the second service related to the failure, the controller 11 is also capable of retrieving all the services stored in the memory 16, and determining the services other than the second service in the entire service as the first service not related to the failure. .
  • the fault and service correspondence table and all services are obtained by the obtaining module 205, and the third determining module 203 retrieves the fault and service correspondence table acquired by the obtaining module 205 and determines the second service related to the fault, by the second The determining module 202 obtains all the services of the financial self-service device 1, and determines the services of the entire service except the second service as the first service that is not related to the fault.
  • Step S300 On the operation interface of the financial self-service device 1, the first service is set to an operable state, and the second service is set to an inoperable state.
  • the first service is set to an operable state and the second service is set to an inoperable state on the operation interface of the financial self-service device 1, including: the first service is performed on the operation interface of the financial self-service device 1
  • the command input port is set to an operable state
  • the command input port of the second service is set to an inoperable state.
  • setting the command input port of the second service to the inoperable state includes: setting the command input port of the second service to be grayed out and not clickable, or hiding the command input port of the second service.
  • the financial self-service device 1 displays an operation interface on the display screen 121.
  • the command input port of the first service that is not related to the fault displayed on the display screen 121 is in an operable state, and is displayed.
  • the command input port of the second service related to the fault displayed on the screen 121 is grayed out and cannot be clicked, or directly hidden and not displayed.
  • the execution module 204 sets the first service to an operable state on the operation interface of the financial self-service device 1 and sets the second service to an inoperable state.
  • the first service unrelated to the fault may be set to an operable state, and the second service related to the fault may be set to an inoperable state.
  • the financial self-service device 1 fails, only the service related to the failure cannot be handled, and the service unrelated to the failure can continue to be processed, thereby improving the utilization rate and user experience of the financial self-service device 1.
  • FIG. 8 is a schematic structural diagram of another financial self-service device according to an embodiment.
  • the financial self-service device includes a processor 301 and a memory 302.
  • the number of processors 301 in the financial self-service device may be one or more.
  • the processor 301 and the memory 302 in the financial self-service device can be connected by a bus or other means, and the bus connection is taken as an example in FIG.
  • the memory 302 is a computer readable storage medium, and is configured to store a software program, a computer executable program, and a module, such as a program instruction/module corresponding to the fault processing device in any of the above embodiments (for example, a fault processing device)
  • the processor 301 executes at least one functional application of the faulty processing device and data processing by executing software programs, instructions, and modules stored in the memory 302, that is, implementing the above-described operations for the fault handling device.
  • the memory 302 may mainly include a storage program area and an storage data area, wherein the storage program area may store an operating system, an application required for at least one function; the storage data area may store data created according to the use of the deposit device, and the like.
  • memory 302 can include high speed random access memory, and can also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device.
  • memory 302 can include memory remotely located relative to processor 301 that can be connected to the deposit device via a network. Examples of such networks include, but are not limited to, the Internet, intranets, local area networks, mobile communication networks, and combinations thereof.
  • the embodiment further provides a computer readable storage medium, where the computer readable storage medium stores a computer program, and when the program is executed by the processor, the deposit method provided by any of the foregoing embodiments is implemented.
  • the beneficial effects of the fault processing method, the fault handling device, and the financial self-service device provided by the present disclosure are:
  • the fault processing method provided by the present disclosure determines, in the case of a failure of the financial self-service device, a first service that is not related to the fault and a second service that is related to the fault, and then sets the first service to an operable state, and the second The service is set to an inoperable state, that is, the second service related to the failure cannot continue to handle the service because the failure occurs, but the first service that is not related to the failure can continue to be processed, so that the financial self-service device can be solved once the failure occurs.
  • the user can not handle any business problems with the faulty device, and improves the utilization of the financial self-service device and the user experience.
  • the first determining module can determine the fault, and then the second determining module determines the first service that is not related to the fault, and the third determining module determines the fault related to the first
  • the execution module sets the first service to an operable state, and sets the second service to an inoperable state, that is, the second service related to the failure cannot continue to handle the service because the failure occurs, but the failure is not related to the failure.
  • a business can continue to handle, so that once the financial self-service device fails, the user can not use the faulty device to handle any business problems, and improve the utilization of the financial self-service device and the user experience.
  • the financial self-service device can detect whether the financial self-service device is faulty by using the detecting device, and then the controller can receive the detection signal output by the detecting device, and determine the fault according to the detection signal, and then determine the first service and the unrelated to the fault.
  • the second service related to the fault, and setting the first service to an operable state, and setting the second service to an inoperable state, that is, the second service related to the fault cannot continue to perform the service because the fault occurs, but is not related to the fault.
  • the first business can continue to be handled, so that once the financial self-service device fails, the user can not handle any business problems with the faulty device, and the utilization of the financial self-service device and the user experience are improved.

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Abstract

一种故障处理方法、故障处理装置及金融自助设备（1），该故障处理方法包括：确定金融自助设备（1）的故障；根据故障确定与故障无关的第一业务，以及确定与故障有关的第二业务；在金融自助设备（1）的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。

Description

故障处理方法、故障处理装置及金融自助设备
本公开要求在2018年05月16日提交中国专利局、申请号为201810473301.4的中国专利申请的优先权，该申请的全部内容通过引用结合在本公开中。
技术领域
本公开涉及金融技术领域，例如涉及故障处理方法、故障处理装置及金融自助设备。
背景技术
随着自动化程度的提高，银行、商场、车站等越来越多的公共场所设置了金融自助设备，例如：自动存取款机、硬币存兑机等，人们可通过金融自助设备自行办理硬币、纸币的存取或兑换业务，大大地节省了时间和人力，方便了人们的生活。当金融自助设备发生任意故障时，金融自助设备即进入维护模式，其中，金融自助设备处于维护模式时整机功能均不可用，必须等待工作人员现场排查并消除故障后金融自助设备才能继续使用。因此，相关技术中的金融自助设备存在发生任意故障时用户均无法办理业务的问题，金融自助设备利用率低，用户体验差。
发明内容
本公开提供一种故障处理方法、故障处理装置及金融自助设备，能够使金融自助设备在发生故障的情况下，与故障相关的业务不能办理，但是与故障不相关的业务能够继续办理，提高了金融自助设备的利用率和用户体验。
本公开提供一种故障处理方法，包括：确定金融自助设备的故障；根据故障确定与故障无关的第一业务，以及根据故障确定与故障有关的第二业务；在金融自助设备的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。
本公开提供一种故障处理装置，用于金融自助设备，包括：第一判定模块，设置为确定金融自助设备的故障；第二判定模块和第三判定模块，第二判定模块设置为根据故障确定与故障无关的第一业务，第三判定模块设置为根据故障 确定与故障有关的第二业务；执行模块，设置为在金融自助设备的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。
本公开提供一种金融自助设备，包括：机体，以及设置于机体的控制器和检测装置；
检测装置设置为检测金融自助设备是否发生故障；
控制器，与检测装置连接，设置为：接收检测装置输出的检测信号，根据检测信号确定金融自助设备发生的故障；根据故障确定与故障无关的第一业务，以及根据故障确定与故障有关的第二业务；在金融自助设备的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。
附图说明
图1为一实施例中一种金融自助设备的模块组成示意图；
图2为一实施例中一种金融自助设备的结构示意图；
图3a为一实施例中一种金融自助设备处于正常状态时显示屏显示的操作界面的示意图；
图3b为一实施例中一种金融自助设备在发生零散硬币箱缺币故障的情况下显示屏显示的操作界面的示意图；
图4为一实施例中另一种金融自助设备的模块组成示意图；
图5为一实施例中一种故障处理装置的模块组成示意图；
图6为一实施例中另一种故障处理装置的模块组成示意图；
图7为一实施例中一种故障处理方法的流程图；
图8为一实施例提供的另一种金融自助设备的结构示意图。
图标：1-金融自助设备；10-机体；11-控制器；12-输出装置；13-输入装置；14-现金处理装置；15-检测装置；151-传感器；16-存储器；121-显示屏；131-键盘；132-银行卡读卡器；3-零散硬币出入口；4-纸币入口；5-纸币出口；6-硬币卷出口；2-故障处理装置；201-第一判定模块；202-第二判定模块；203-第三判定模块；204-执行模块；205-获取模块；301-处理器；302-存储器。
具体实施方式
下面将结合附图，对本公开中的技术方案进行描述。
以下对本公开的实施例的描述并非旨在限制要求保护的本公开的范围，而是仅仅表示本公开的部分实施例。
应注意到：相似的标号和字母在下面的附图中表示类似项，因此，一旦某一项在一个附图中被定义，则在随后的附图中不需要对该项进行进一步定义和解释。
图1为一实施例中一种金融自助设备1的模块组成示意图；图2为一实施例中一种金融自助设备1的结构示意图。请参照图1和图2，本实施例提供一种金融自助设备1，金融自助设备1包括机体10、控制器11、检测装置15、输出装置12和输入装置13，控制器11、检测装置15、输出装置12和输入装置13均设置于机体10，且输出装置12设置于机体10的前面板(图中未标示)。本实施例中的输出装置12包括显示屏121，该显示屏121设置于机体10的前面板，显示屏121设置为显示文字、图片或动画等，以向用户输出操作信息。本实施例中的显示屏121为触摸显示屏。在其它实施例中，显示屏121还可以是非触摸显示屏。上述输入装置13设置为接收用户输入的控制命令，本实施例中的输入装置13包括键盘131和银行卡读卡器132，且本实施例中的输入装置13还可以包括上述作为输出装置12的触摸显示屏，当用户对触摸显示屏上显示的命令输入入口点击或者按压时，输入装置13能够接收用户输入的控制命令。在其它实施例中，输入装置13还可以包括鼠标(图未示)。
上述检测装置15设置为检测金融自助设备1是否发生故障，控制器11能够接收检测装置15输出的检测信号，并且根据接收到的检测信号确定金融自助设备1发生的故障，再根据故障确定与故障无关的第一业务，以及根据故障确定与故障有关的第二业务，然后在金融自助设备1的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。本实施例中的显示屏121显示操作界面，即当故障发生时显示屏121将与故障无关的第一业务显示为可操作状态，将与故障有关的第二业务显示为不可操作状态。在一实施例中，将第一业务设置为可操作状态为将显示屏121显示的第一业务的命令输入口设置为可操作状态，将第二业务设置为不可操作状态为将第二业务的命令输入口设置为不可操作状态。在一实施例中，将显示屏121显示的第二业务的命令输入 口设置为灰色显示且不可点击操作。在其它实施例中，还可以隐藏第二业务的命令输入口(如图3a和图3b所示)。
图3a为一实施例中一种金融自助设备处于正常状态时显示屏显示的操作界面的示意图，如图3a所示，金融自助设备处于正常状态时，控制器11控制显示屏121在操作界面上显示金融自助设备1可以办理的所有业务的命令输入入口，每种业务的命令输入入口均为可输入状态。在一实施例中，金融自助设备1可以办理的业务包括纸币兑换零散硬币业务、纸币兑换硬币卷业务、银行卡兑换零散硬币业务、银行卡兑换硬币卷业务、纸币整兑零业务、纸币零兑整业务、硬币兑换纸币业务以及硬币存银行卡业务，每种业务的命令输入入口均为按钮，用户可以通过点击每种业务对应的按钮办理该业务。图3b为一实施例中一种金融自助设备在发生零散硬币箱缺币故障的情况下，显示屏显示的操作界面的示意图。如图3b所示，当金融自助设备的零散硬币箱发生缺币故障时，控制器11控制显示屏121将与该故障有关的纸币兑换零散硬币业务和银行卡兑换零散硬币业务的命令输入入口显示为不可操作状态，将与该故障无关的、金融自助设备可以办理的其他业务的命令输入入口设置为可操作状态。本实施例中，控制器11通过控制显示屏121将纸币兑换零散硬币业务和银行卡兑换零散硬币业务对应的按钮隐藏以实现将该业务对应的命令输入入口设置为不可操作状态。
图4为一实施例中另一种金融自助设备1的模块组成示意图。本实施例中，请参照图4，本实施例中的金融自助设备1还包括现金处理装置14，上述检测装置15还包括多个传感器151，多个传感器151设置为检测现金处理装置14是否发生故障，控制器11是设置为通过如下方式接收检测装置15输出的检测信号，并且根据接收到的检测信号确定金融自助设备1发生的故障：接收多个传感器151输出的多个信号，并根据多个信号确定金融自助设备1发生的故障。在一实施例中，现金处理装置14能够设置为完成纸币兑换零散硬币业务、纸币兑换硬币卷业务、银行卡兑换零散硬币业务、银行卡兑换硬币卷业务、纸币整兑零业务、纸币零兑整业务、硬币兑换纸币业务以及硬币存银行卡业务中的至少一种现金处理。在一实施例中，纸币兑换硬币业务包括纸币兑换零散硬币业务和纸币兑换硬币卷业务。现金处理装置14可以包括多个硬件模块，例如：设置为接收零散硬币或输出零散硬币的零散硬币出入口3、设置为接收纸币的纸币入口4、设置为输出纸币的纸币出口5和设置为输出硬币卷的硬币卷出口6，以 及设置于机体10内部的纸币箱、零散硬币箱和硬币卷箱，以及连通零散硬币出入口3和零散硬币箱的零散硬币输送通道、连通纸币入口4和纸币箱的第一纸币输送通道、连通纸币出口5和纸币箱的第二纸币输送通道、连通硬币卷出口6和硬币卷箱的硬币卷输送通道。在一实施例中，现金处理装置14还可以包括：设置于零散硬币输送通道中的零散硬币输送机构和硬币识别机构、设置于第一纸币输送通道中的第一纸币输送机构和纸币识别机构、设置于第二纸币输送通道中的第二纸币输送机构，以及设置于硬币卷输送通道中的硬币卷输送机构、设置于纸币入口4处的纸币入币机构、设置于纸币出口5处的纸币出币机构、设置于零散硬币出入口3处的第一零散硬币集积分离机构和设置于硬币卷出口6处的硬币卷出币机构。在一实施例中，现金处理装置14包括至少一个纸币箱和设置于纸币箱出入口处的纸币集积分离机构，以及至少一个零散硬币箱和设置于零散硬币箱出入口处的第二零散硬币集积分离机构，以及至少一个硬币卷箱和设置于硬币卷箱出口处的硬币卷分离机构。在一实施例中，金融自助设备1内设置有多个纸币箱、多个零散硬币箱和多个硬币卷箱，每个纸币箱设置为存储一种面额的纸币，每个零散硬币箱设置为存储一种面额的硬币，每个硬币卷箱设置为存储一种面额的硬币卷。现金处理装置14包括多个纸币集积分离机构、多个第二零散硬币集积分离机构和多个硬币卷分离机构，其中，每个纸币箱的出入口处设置有一个纸币集积分离机构，每个零散硬币箱的出入口处设置有一个第二零散硬币集积分离机构，每个硬币卷箱的出口处设置有一个硬币卷分离机构。本实施例中的检测装置15包括多个检测组件，每个检测组件与现金处理装置14的一个硬件模块对应，即一个检测组件能够设置为检测现金处理装置14中的一个硬件模块是否发生故障。本实施例中，每个检测组件包括至少一个传感器151，每个检测组件的传感器151设置为检测与该检测组件对应的硬件模块中的部件、纸币或者硬币的状态是否异常，并向控制器11发送检测信号，以便使控制器11根据每个检测组件中的每个传感器151输出的检测信号确定该检测组件对应的硬件模块是否发生故障，从而确定金融自助设备1发生的故障。例如：与零散硬币输送机构对应的检测组件的传感器151能够设置为检测零散硬币输送机构输送硬币过程中是否发生卡币，与纸币入币机构对应的检测组件的传感器151能够设置为检测纸币入口4处的纸币入币机构将纸币入口4处的纸币向第一纸币输送通道内送入时是否发生卡币，与纸币箱对应的检测组件的传感器151能够设置为检测纸币箱内的纸币是否将空或将满，与零散硬币箱对应 的检测组件的传感器151能够设置为检测零散硬币箱内的硬币是否将空或将满等。
请继续参照图4，本实施例的金融自助设备1还包括存储器16，存储器16能够设置为存储故障与业务对应关系表和存储金融自助设备1的全部业务。本实施例中的故障与业务对应关系表中的内容包括现金处理装置14的硬件模块名称、故障以及与故障相关的第二业务。当金融自助设备1发生故障时，控制器11能够获取存储器16中存储的故障与业务对应关系表，并且根据表中的内容和故障确定与该故障有关的第二业务，控制器11还能获取存储器16存储的全部业务，然后将全部业务中除第二业务之外的业务确定为与故障无关的第一业务。
在一实施例中，故障与业务对应关系表中的内容还包括与故障一一对应的故障标识，控制器11能够用故障标识标记发生的故障，例如：第一纸币输送机构输送纸币时发生卡币故障的故障标识为11、第二零散硬币集积分离机构处理硬币时发生卡币故障的故障标识为12、零散硬币箱内缺币故障的故障标识为13、零散硬币箱的后盖异常打开故障的故障标识为14等。在一实施例中，当金融自助设备1发生故障时，控制器11接收传感器151输出的检测信号后确定故障，然后可以根据存储器16存储的故障与业务对应关系表控制输出装置12输出与故障对应的故障标识和/或故障的名称，以便于维护人员排除故障。
在一实施例中，故障与业务对应关系表中的内容还包括故障信息。本实施例中的故障与业务对应关系表的情况可以如表1所示。
表1
Figure PCTCN2019085797-appb-000001
Figure PCTCN2019085797-appb-000002
本实施例提供的金融自助设备1，控制器11能够接收检测装置15输出的检测信号，从而根据检测信号确定金融自助设备1发生的故障，再根据故障确定与该故障无关的第一业务，以及根据故障确定与该故障有关的第二业务，并在金融自助设备1的操作界面将第一业务设置为可操作状态，将第二业务设置为不可操作状态，这样一来，在金融自助设备1发生故障的情况下，与故障相关的业务不能办理，但是与故障不相关的业务能够继续办理，提高了金融自助设 备1的利用率和用户体验。
图5为一实施例中一种故障处理装置2的模块组成示意图。请参照图5，本实施例提供一种故障处理装置2，故障处理装置2能够应用于金融自助设备1。在一实施例中，该故障处理装置2可以集成在金融自助设备1的控制器11内部，包括第一判定模块201、第二判定模块202、第三判定模块203和执行模块204。本实施例中，第一判定模块201设置为确定金融自助设备1的故障，第二判定模块202设置为根据故障确定与故障无关的第一业务，第三判定模块203设置为根据故障确定与故障有关的第二业务，执行模块204设置为在金融自助设备1的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。上述第一判定模块201能够确定的金融自助设备1的故障包括第一纸币输送机构输送纸币时发生卡纸、第二零散硬币集积分离机构处理硬币时发生卡币、零散硬币箱内缺币以及零散硬币箱的后盖异常打开等。
图6为一实施例中另一种故障处理装置2的模块组成示意图。请参照图6，本实施例的故障处理装置2还包括获取模块205，设置为获取金融自助设备1预存的故障与业务对应关系表；上述第三判定模块203是设置为检索获取模块205获取的故障与业务对应关系表并确定与故障有关的第二业务，例如：金融自助设备1的故障为第一纸币输送机构卡币，第三判定模块203检索获取模块205获取的故障与业务对应关系表，确定与第一纸币输送机构卡币这一故障对应的第二业务包括纸币兑换硬币业务、纸币整兑零业务、纸币零兑整业务以及纸币存银行卡业务。
上述第二判定模块202是设置为获取金融自助设备1预存的全部业务，将全部业务中除第二业务之外的业务确定为与故障无关的第一业务，例如：金融自助设备1的故障为第一纸币输送机构卡币，第三判定模块203检索获取模块205获取的故障与业务对应关系表，确定与第一纸币输送机构卡币这一故障对应的第二业务包括纸币兑换硬币业务、纸币整兑零业务、纸币零兑整业务以及纸币存银行卡业务，与故障无关的第一业务可以包括：硬币兑换纸币业务、硬币存银行卡业务和银行卡兑换硬币业务。
上述执行模块204是设置为在金融自助设备1的操作界面，将第一业务的命令输入口设置为可操作状态，将第二业务的命令输入口设置为不可操作状态。在一实施例中，将第二业务的命令输入口设置为不可操作状态可以包括将第二 业务的命令输入口设置为灰色且不可点击操作，或者隐藏第二业务的命令输入口。
本实施例提供的故障处理装置2能够在第二判定模块202确定了与故障无关的第一业务以及第三判定模块203确定了与故障有关的第二业务后，利用执行模块204在金融自助设备1的操作界面将第一业务设置为可操作状态，并将第二业务设置为不可操作状态，这样一来，就能够在金融自助设备1发生故障的情况下，使与故障有关的业务不能办理，但是与故障无关的业务能够继续办理，提高了金融自助设备1的利用率和用户体验。
图7为一实施例中一种故障处理方法的流程图。请参照图7，本实施例还提供了一种故障处理方法，本实施例提供的故障处理方法能够应用于金融自助设备1，该方法包括如下步骤。
步骤S100：确定金融自助设备1的故障。
金融自助设备1可以通过设置于机体10的检测装置15检测金融自助设备1的故障，金融自助设备1的故障包括第一纸币输送机构输送纸币时发生卡纸、第二零散硬币集积分离机构处理硬币时发生卡币、零散硬币箱内缺币以及零散硬币箱的后盖异常打开等。
在一实施例中，检测装置15中的多个检测组件通过传感器151检测现金处理装置14的多个硬件模块是否发生故障，并且利用每个检测组件的传感器151向控制器11发出检测信号，控制器11在接收到检测信号后，即可确定金融自助设备1发生的故障，例如：当控制器11接收到用于检测零散硬币箱是否缺币的检测组件的传感器151输出检测信号时，确定零散硬币箱发生缺币故障；当控制器11接收到用于检测零散硬币箱的后盖是否异常打开的检测组件的传感器151输出的检测信号时，确定零散硬币箱发生后盖异常打开故障。
本实施例中，由故障处理装置2的第一判定模块201来确定金融自助设备1发生的故障。
步骤S200：根据故障确定与故障无关的第一业务，以及根据故障确定与故障有关的第二业务。
本实施例中，确定与故障有关的第二业务包括获取金融自助设备1预存的故障与业务对应关系表，检索故障与业务对应关系表并确定与故障有关的第二 业务；本实施例中，根据故障确定与故障无关的第一业务包括获取金融自助设备1预存的全部业务，将全部业务中的第二业务排除后剩余的业务确定为与故障无关的第一业务。
本实施例的金融自助设备1的存储器16中存储有故障与业务对应关系表和金融自助设备1的全部业务，当金融自助设备1发生故障时，控制器11能够检索存储器16中存储的故障与业务对应关系表并确定与该故障有关的第二业务，控制器11还能够检索存储器16中存储的全部业务，将全部业务中除第二业务之外的业务确定为与故障无关的第一业务。
本实施例中由获取模块205获取故障与业务对应关系表以及全部业务，由第三判定模块203检索获取模块205获取的故障与业务对应关系表并确定与故障有关的第二业务，由第二判定模块202获取金融自助设备1的全部业务，将全部业务中除第二业务之外的业务确定为与故障无关的第一业务。
步骤S300：在金融自助设备1的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。
本实施例中，在金融自助设备1的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态，包括：在金融自助设备1的操作界面，将第一业务的命令输入口设置为可操作状态，将第二业务的命令输入口设置为不可操作状态。在一实施例中，将第二业务的命令输入口设置为不可操作状态，包括：将第二业务的命令输入口设置为灰色显示且不可点击操作，或者隐藏第二业务的命令输入口。在本实施例中，金融自助设备1在显示屏121上显示操作界面，当金融自助设备1发生故障时，显示屏121显示的与故障无关的第一业务的命令输入口为可操作状态，显示屏121显示的与故障有关的第二业务的命令输入口显示灰色且不可点击，或者直接隐藏不显示。
本实施例中由执行模块204在金融自助设备1的操作界面，将第一业务设置为可操作状态，并将第二业务设置为不可操作状态。
本实施例提供的故障处理方法，在处理金融自助设备1的故障的情况下，可以将与故障无关的第一业务设置为可操作的状态，将与故障有关的第二业务设置为不可操作状态，这样一来，当金融自助设备1发生故障时，只有与故障有关的业务不能办理，与故障无关的业务能够继续办理，提高了金融自助设备1 的利用率和用户体验。
图8为一实施例提供的另一种金融自助设备的结构示意图，如图8所示，该金融自助设备包括处理器301和存储器302；金融自助设备中处理器301的数量可以是一个或多个，图8中以一个处理器301为例；金融自助设备中的处理器301和存储器302可以通过总线或其他方式连接，图8中以通过总线连接为例。
存储器302作为一种计算机可读存储介质，可设置为存储软件程序、计算机可执行程序以及模块，如上述任意实施例中的故障处理装置对应的程序指令/模块(例如，故障处理装置中的第一判定模块201、第二判定模块202、第三判定模块203和执行模块204)。处理器301通过运行存储在存储器302中的软件程序、指令以及模块，从而执行故障处理装置的至少一种功能应用以及数据处理，即实现上述的用于故障处理装置的操作。
存储器302可主要包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的应用程序；存储数据区可存储根据存款装置的使用所创建的数据等。此外，存储器302可以包括高速随机存取存储器，还可以包括非易失性存储器，例如至少一个磁盘存储器件、闪存器件、或其他非易失性固态存储器件。在一些实例中，存储器302可包括相对于处理器301远程设置的存储器，这些远程存储器可以通过网络连接至存款装置。上述网络的实例包括但不限于互联网、企业内部网、局域网、移动通信网及其组合。
本实施例还提供一种计算机可读存储介质，计算机可读存储介质上存储有计算机程序，该程序被处理器执行时实现上述任意实施例提供的存款方法。
综上所述，本公开提供的故障处理方法、故障处理装置及金融自助设备的有益效果是：
本公开提供的故障处理方法，在金融自助设备发生故障的情况下，分别确定与故障无关的第一业务和与故障有关的第二业务，然后将第一业务设置为可操作状态，将第二业务设置为不可操作状态，即与故障有关的第二业务因为故障的发生而不能继续办理业务，但是与故障无关的第一业务可以继续办理，这样一来，就可以解决金融自助设备一旦发生故障，用户就不能用故障设备办理任何业务的问题，提高了金融自助设备的利用率和用户的体验。
本公开提供的故障处理装置，在金融自助设备发生故障的情况下，第一判定模块能够判定故障，然后第二判定模块确定与故障无关的第一业务，第三判定模块确定与故障有关的第二业务，然后执行模块将第一业务设置为可操作状态，将第二业务设置为不可操作状态，即与故障有关的第二业务因为故障的发生而不能继续办理业务，但是与故障无关的第一业务可以继续办理，这样一来，就可以解决金融自助设备一旦发生故障，用户就不能用故障设备办理任何业务的问题，提高了金融自助设备的利用率和用户的体验。
本公开提供的金融自助设备，能够利用检测装置检测金融自助设备是否发生故障，然后控制器能够接收检测装置输出的检测信号，并且根据检测信号确定故障，再确定与故障无关的第一业务和与故障有关的第二业务，且将第一业务设置为可操作状态，将第二业务设置为不可操作状态，即与故障有关的第二业务因为故障的发生而不能继续办理业务，但是与故障无关的第一业务可以继续办理，这样一来，就可以解决金融自助设备一旦发生故障，用户就不能用故障设备办理任何业务的问题，提高了金融自助设备的利用率和用户的体验。

Claims (10)

  1. 一种故障处理方法，用于金融自助设备，包括：
    确定金融自助设备的故障；
    根据所述故障确定与所述故障无关的第一业务，以及根据所述故障确定与所述故障有关的第二业务；
    在所述金融自助设备的操作界面，将所述第一业务设置为可操作状态，并将所述第二业务设置为不可操作状态。
  2. 根据权利要求1所述的故障处理方法，其中，
    根据所述故障确定与所述故障有关的第二业务，包括：获取所述金融自助设备预存的故障与业务对应关系表，检索所述故障与业务对应关系表并确定与所述故障有关的所述第二业务。
  3. 根据权利要求2所述的故障处理方法，其中，
    根据所述故障确定与所述故障无关的第一业务，包括：获取所述金融自助设备预存的全部业务，将所述全部业务中除所述第二业务之外的业务确定为与所述故障无关的所述第一业务。
  4. 根据权利要求1、2或3所述的故障处理方法，其中，
    在所述金融自助设备的操作界面，将所述第一业务设置为可操作状态，并将所述第二业务设置为不可操作状态，包括：在所述金融自助设备的操作界面，将所述第一业务的命令输入口设置为可操作状态，将所述第二业务的命令输入口设置为不可操作状态；其中，将所述第二业务的命令输入口设置为不可操作状态，包括：将所述第二业务的命令输入口设置为灰色显示且不可点击操作，或者隐藏所述第二业务的命令输入口。
  5. 一种故障处理装置，用于金融自助设备，包括：
    第一判定模块，设置为确定所述金融自助设备的故障；
    第二判定模块和第三判定模块，所述第二判定模块设置为根据所述故障确定与所述故障无关的第一业务，所述第三判定模块设置为根据所述故障确定与所述故障有关的第二业务；
    执行模块，设置为在所述金融自助设备的操作界面，将所述第一业务设置 为可操作状态，并将所述第二业务设置为不可操作状态。
  6. 根据权利要求5所述的故障处理装置，还包括：获取模块，设置为获取所述金融自助设备预存的故障与业务对应关系表；
    所述第三判定模块，是设置为检索所述获取模块获取的所述故障与业务对应关系表并确定与所述故障有关的所述第二业务。
  7. 根据权利要求6所述的故障处理装置，其中，
    所述第二判定模块，是设置为获取所述金融自助设备预存的全部业务，将所述全部业务中除所述第二业务之外的业务确定为与所述故障无关的所述第一业务。
  8. 一种金融自助设备，包括：机体，以及设置于所述机体的控制器和检测装置，
    所述检测装置设置为检测所述金融自助设备是否发生故障；
    所述控制器，与所述检测装置连接，设置为：接收所述检测装置输出的检测信号，根据所述检测信号确定所述金融自助设备发生的故障；根据所述故障确定与所述故障无关的第一业务，以及根据所述故障确定与所述故障有关的第二业务；在所述金融自助设备的操作界面，将所述第一业务设置为可操作状态，并将所述第二业务设置为不可操作状态。
  9. 根据权利要求8所述的金融自助设备，还包括：现金处理装置；所述检测装置包括多个传感器；
    所述多个传感器设置为检测所述现金处理装置是否发生故障；
    所述控制器是设置为通过如下方式接收所述检测装置输出的检测信号，并且根据所述检测信号确定所述金融自助设备发生的故障：接收所述多个传感器输出的多个信号，并根据所述多个信号确定所述金融自助设备发生的故障。
  10. 根据权利要求8或9所述的金融自助设备，还包括：
    存储器，设置为存储故障与业务对应关系表和存储所述金融自助设备的全部业务；
    所述控制器是设置为通过如下方式根据所述故障确定与所述故障有关的第二业务：获取所述存储器中存储的所述故障与业务对应关系表，检索所述故障 与业务对应关系表并确定与所述故障有关的第二业务；
    所述控制器是设置为通过如下方式根据所述故障确定与所述故障无关的第一业务：获取所述存储器存储的所述全部业务，将所述全部业务中除所述第二业务之外的业务确定为与所述故障无关的所述第一业务。
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