WO2019180944A1 - サービス管理システム、情報処理装置、サービス管理方法、端末装置、及びモバイルバッテリ - Google Patents

サービス管理システム、情報処理装置、サービス管理方法、端末装置、及びモバイルバッテリ Download PDF

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Publication number
WO2019180944A1
WO2019180944A1 PCT/JP2018/011831 JP2018011831W WO2019180944A1 WO 2019180944 A1 WO2019180944 A1 WO 2019180944A1 JP 2018011831 W JP2018011831 W JP 2018011831W WO 2019180944 A1 WO2019180944 A1 WO 2019180944A1
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WO
WIPO (PCT)
Prior art keywords
mobile battery
service
information
service provider
base
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Application number
PCT/JP2018/011831
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English (en)
French (fr)
Japanese (ja)
Inventor
良孝 羽山
佑太 神戸
章平 鈴木
Original Assignee
本田技研工業株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 本田技研工業株式会社 filed Critical 本田技研工業株式会社
Priority to JP2020507267A priority Critical patent/JP6951550B2/ja
Priority to PCT/JP2018/011831 priority patent/WO2019180944A1/ja
Priority to CN201880090829.1A priority patent/CN111868477A/zh
Priority to TW108108684A priority patent/TWI720436B/zh
Publication of WO2019180944A1 publication Critical patent/WO2019180944A1/ja

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    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network

Definitions

  • the present invention relates to a service management system, an information processing device, a service management method, a terminal device, and a mobile battery.
  • Patent Document 1 discloses a system in which an electric vehicle identifies a battery service station that can be reached based on the state of charge of the battery and the geographical position of the vehicle.
  • a business trip service provider uses mobility using a mobile battery as described above.
  • a business trip service provider is required to efficiently replenish energy (battery replacement) while providing a service to a wide area centering on a certain base.
  • Examples of business trip services include home care services in the medical field.
  • the location of the visit destination is fixed to some extent.
  • such a visit destination is visited a plurality of times, and when traveling from a service provider base, the visit may be made to a plurality of visit destinations.
  • the present invention has an object to provide a system that improves convenience when providing a business trip service using mobility using a mobile battery in consideration of the characteristics of the business trip service as described above.
  • the present invention has the following configuration. That is, a service management system.
  • the accompanying drawings are included in the specification, constitute a part thereof, show an embodiment of the present invention, and are used to explain the principle of the present invention together with the description.
  • the figure for demonstrating the action range by the mobility which concerns on this embodiment. The figure which shows the example of the hardware constitutions of the information processing apparatus which concerns on this embodiment.
  • the figure which shows the example of the software structure of the information processing apparatus which concerns on 1st Embodiment. 5 is a flowchart of service provision range determination processing according to the first embodiment.
  • the sequence diagram regarding the data collection which concerns on 2nd Embodiment The figure which shows the example of the software structure which concerns on 3rd Embodiment.
  • the “service” described below refers to a service provided by a visit using mobility that is equipped with a mobile battery and can operate using this power.
  • a service base 101 is a base of a service provider, and a person who provides a service (hereinafter referred to as a service person) makes a business trip to each business destination centering on the service base 101.
  • a service person a person who provides a service
  • the mobility 102 is used for a business trip here, and the service base 101 holds a plurality of mobility 102 and a mobile battery 103 that can be mounted on the mobility 102.
  • the mobile battery 103 held in the service base 101 is charged and prepared for the next use.
  • a plurality of business trip destinations serving as service provision destinations are located.
  • mobile batteries 110 to 112 are arranged at the destinations 104 to 106, respectively. It is assumed that the mobile batteries 110 to 112 are charged and can be used as necessary. The mobile batteries 110 to 112 will be described on the assumption that they can be charged from a household power source. On the other hand, it is assumed that no mobile battery is arranged in the visited places 107 to 109.
  • 1 indicates a range in which the mobility 102 equipped with the fully charged mobile battery 103 can move from the service base 101.
  • the maximum range in which the mobility 102 can reciprocate from the service base 101 by one charge is shown.
  • the movable range varies in that case. Further, the movable range varies depending on external factors (such as weather, road shape, and passenger attributes) or internal factors (such as the degree of deterioration of the mobility 102 and the mobile battery 103).
  • the range in which the mobility 102 can be moved by one charge is limited to a certain range.
  • the movable range of the mobility 102 is expanded by arranging a mobile battery at each visited site.
  • the range indicated by the broken line 202 is a movable range from the current position.
  • the mobility 201 can move to the visited places 203 and 204.
  • charged mobile batteries 207 to 210 are arranged in the visited places 203 to 206, respectively.
  • the service person visits the visited place 203 by the mobility 201 and exchanges it with the mobile battery 207 so that the service person can move to the range indicated by the broken line 211 with the visited place 203 as the center.
  • the service person can move (reach) the visited place 205.
  • the further movable range can be expanded. When the battery is replaced, the mobile battery that has been mounted (used) is charged at each visit.
  • the movable range of mobility can be expanded and changed by timely replacement with a mobile battery that has been placed and charged at each visit.
  • a service for example, as shown in FIG. 1, it is possible to provide a service to a visiting place 106 that is away from the service base 101, that is, in a position where the mobile battery cannot be moved by one fully charged mobile battery.
  • FIG. 3 is a diagram illustrating an example of a hardware configuration of the information processing apparatus according to the present embodiment.
  • it is configured to include a terminal device 300 as a user terminal used by a user and a server 310 as an information processing device that manages and controls the entire system. Further, the terminal device 300 and the server 310 are configured to be able to communicate via the network 309.
  • the terminal device 300 includes a CPU 301, a RAM 302, a ROM 303, an HDD 304, a display device 305, an input device 306, and a NIC 307. Each part is communicably connected to each other via an internal bus 308.
  • the CPU 301 governs overall control of the terminal device 300.
  • a RAM (Random Access Memory) 302 is a volatile storage area and is used as a work memory or the like.
  • a ROM (Read Only Memory) 303 is a non-volatile storage area and holds various programs and data.
  • An HDD (Hard Disk Disk Drive) 304 is a non-volatile storage area and holds various data.
  • Display device 305 displays various data to the user.
  • the input device 306 receives input and operations from the user.
  • a NIC (Network Interface Card) 307 manages communication with an external device via the network 309, and transmits and receives various data.
  • the communication method here is not limited to wired / wireless or communication methods, and may be performed in combination.
  • Examples of the terminal device 300 include, but are not limited to, a smartphone, a tablet terminal, a mobile PC, a dedicated terminal, and the like.
  • the server 310 includes a CPU 311, a RAM 312, a ROM 313, an HDD 314, a display device 315, an input device 316, and a NIC 317. Each part is connected to be communicable with each other via an internal bus 318.
  • the CPU 311 governs overall control of the server 310.
  • the RAM 312 is a volatile storage area and is used as a work memory or the like.
  • the ROM 313 is a nonvolatile storage area and holds various programs and data.
  • the HDD 314 is a non-volatile storage area and holds various data.
  • the display device 315 displays various data to a user (for example, a server administrator).
  • the input device 316 receives input and operation from the user.
  • the NIC 317 manages communication with an external device via the network 309 and transmits / receives various data.
  • the communication method here is not limited to wired / wireless or communication methods, and may be performed in combination.
  • FIG. 3 shows only one terminal device 300 and one server 310, but more devices may be connected via the network 309.
  • FIG. 4 shows a configuration example of the mobile battery 400 according to the present embodiment.
  • the mobile battery 400 is configured to be detachable from a device that operates with electric power such as mobility, and includes a power storage unit 401, a storage unit 402, a communication unit 403, and an input / output unit 404.
  • the power storage unit 401 stores power supplied from the outside.
  • the storage unit 402 stores various data.
  • the communication unit 403 performs communication with the outside.
  • the communication unit 403 performs wireless communication according to a predetermined communication standard (protocol), but the communication method is not particularly limited.
  • the input / output means 404 inputs / outputs data or power with a connected (mounted) external device.
  • the input / output unit 404 stores the data in the storage unit 402 when data is input, and stores the power in the power storage unit 401 when power is input. Further, in response to a request from the outside, the power stored in the power storage unit 401 is supplied, or the data stored in the storage unit 402 is output.
  • the mobile battery 400 is not limited to being connected to mobility such as an electric motorcycle, but can be connected to various devices and used. One or a plurality of mobile batteries 400 may be mounted on one device.
  • the server 500 includes a user information management unit 501, a battery information management unit 502, a battery information collection unit 503, a service range determination unit 504, a service range presentation unit 505, a user information DB 506, a battery information DB 507, and a service information DB 508. , And a map information DB 509.
  • User information management means 501 manages and updates user information held in a user information DB (database) 506.
  • the user here includes a service user who is a service providing destination and a service person who provides the service.
  • the battery information management unit 502 manages and updates information stored in the battery information DB 507.
  • the mobile battery to be managed here includes a mobile battery disposed at the service base 101, a mobile battery disposed at a visited site, a mobile battery being used in mobility, and the like.
  • the battery information collection unit 503 collects timely information from the mobile battery to be managed and provides it to the battery information management unit 502. Examples of the collection method here include collection from a mobile battery via wireless communication and input from an administrator, but are not particularly limited. Also, registration of a new mobile battery to be used, deletion of a mobile battery that is not to be managed, and the like may be accepted.
  • the service range determination unit 504 determines a currently available service and its available range based on information managed by the battery information DB 507, the service information DB 508, the map information DB 509, or the like.
  • the service range presentation unit 505 provides the service range determined by the service range determination unit 504 to the user.
  • the providing method is not particularly limited. For example, when a service user applies for a service, a service that can be provided is displayed based on the position of the user (for example, the home of the provider). You may make it do.
  • the application here may be configured such that an application can be made from a Web page via a Web browser, or the application is applied via an application installed on the information processing terminal (mobile terminal). Also good.
  • the user information DB 506 holds information about each user.
  • the information regarding the user who is a service user includes location information of a house that is a provider (visit destination), availability of battery installation, visit history, service usage history, and the like.
  • the information regarding the user who is a service person includes information on mobility and mobile battery currently used, current location, visit history, contents of service available, visit schedule, and the like.
  • the battery information DB 507 holds information on each mobile battery. Examples of mobile battery information include current usage status, arrangement position, charging status (remaining amount of power), storage capacity status, usage history, and the like.
  • the service information DB 508 holds information related to services. Examples of information related to services include the contents of services that can be provided, resources required for services, and service schedules.
  • the map information DB 509 holds map information such as service bases and visited areas. Here, based on the usage history of the service user, the information on the visited location may be mapped.
  • each unit of the server shown in FIG. 5 may be configured by distributing the load among a plurality of information processing apparatuses.
  • each database is not limited to the configuration held by the server itself having each means, and may be configured in a device that is communicably connected via a network. In this case, the server can acquire necessary information by accessing an external device and referring to various databases. Also, a configuration may be adopted in which some of the means illustrated in FIG. 5 are realized on the terminal device side (or an application in the terminal device).
  • the server 500 acquires the location information of the service base. At this time, information such as road conditions, weather, and congestion around the service base may be acquired together.
  • the server 500 specifies a range that can be moved by mobility using the mobile battery that has been fully charged, starting from the location information of the service base.
  • the movable range may be specified based on the specification of mobility to be used, information on the mobile battery, and the like. Further, the movable range may be specified in accordance with the round-trip movement or the road conditions around the service base.
  • the server 500 acquires information on the arrangement status and charging status of the mobile battery arranged at each arrangement position other than the service base from the battery information DB 507. For example, information such as the mobile batteries 110 to 112 shown in FIG.
  • the server 500 determines whether another mobile battery that can be used is arranged in the range specified in S602 based on the mobile battery information acquired in S603.
  • the mobile battery that can be used here include a mobile battery in which use is permitted at the location of the arrangement destination, a mobile battery that has been charged more than a predetermined threshold, and the like.
  • the criteria for determining that it can be used are not particularly limited, and may be specified by a user at the placement destination or may be defined according to a contract or the like. Alternatively, when a use reservation is made by another user, the mobile battery may be determined as unavailable. If an available mobile battery is disposed (YES in S604), the process proceeds to S605, and if not (NO in S604), the process proceeds to S608.
  • the server 500 specifies a movable range using the mobile battery from the position where the available mobile battery is arranged.
  • the movable range may be specified based on the specification of mobility to be used, information on the mobile battery, and the like.
  • the movable range may be specified according to the reciprocal movement or the situation of the road around the position where it is arranged.
  • the range in which the mobile battery can be moved is specified from the positions where the mobile batteries are arranged.
  • the server 500 updates the range in which the service can be provided based on the range specified in S605.
  • the reliability may be set for the movable range. For example, in an area specified as a movable range from a position where a service base and a mobile battery are arranged, overlapping areas are areas where a plurality of mobile batteries can be used. That is, even if the mobile battery that was supposed to be used is used by another user, another mobile battery that is an alternative is located nearby. Therefore, you may perform control which uses the mobile battery arrange
  • the server 500 identifies the range updated in S606 as a serviceable range. Then, this processing flow ends.
  • the server 500 specifies the range specified in S602 as the range in which the service can be provided. Then, this processing flow ends.
  • the service content is not particularly considered, but for example, if there is time required for the service or equipment that needs to be transported at the time of service, the service is provided according to the characteristics of the service A possible range may be specified.
  • a configuration serving as an incentive on the service user side is provided in consideration of the function of the mobile battery and the characteristics of the business trip service. Furthermore, the form for improving the convenience on the business trip service provider side is demonstrated.
  • home medical service will be explained as an example of business trip service.
  • the home medical service has a characteristic that a regular visit is made to a predetermined place (for example, a house).
  • information and biological information blood pressure and body temperature
  • daily life habits and behavior patterns movement between rooms, use of electrical appliances, medication use, etc.
  • equipment related to medical care may be used.
  • devices that collect and use such information include devices that measure blood pressure, various sensors, and household appliances.
  • a base device for convenience, such a device is referred to as a “base device”.
  • the mobile battery 400 has the configuration shown in FIG. 4 and is charged at an installation location (for example, a house), and at the same time, predetermined types of data from various base devices installed in the house. To collect. In the following description, it is assumed that the data collected at the service base 701 collected by the mobile battery 400 is collected and held.
  • the user can improve service contents by providing information useful for the service to the service provider in a timely manner. Can be achieved. Furthermore, as a service provider, necessary information can be stored in the mobile battery.
  • the service base 701 charges the mobile battery 400.
  • the service base 701 lends the mobile battery 400 used in the visit of the service person.
  • the power storage unit 401 of the mobile battery 400 is lent out in a state of full charge or close thereto.
  • the data stored in the storage unit 402 of the mobile battery 400 is in a minimum necessary state, and a sufficient storage area is secured.
  • the mobility 702 travels using the mobile battery 400 that has been lent. Along with this, power consumption of the mobile battery 400 is performed. At this time, the mobile battery 400 may store the power consumption status as history information in the storage unit 402.
  • the mobile battery 400 is installed at the charging site 703.
  • the service person replaces the mobile battery with a small remaining capacity of the electric power mounted in the mobility 702 with the mobile battery charged at the charging base 703, so that the mobile battery is charged with the charging base 703. Will be installed.
  • the charging base 703 charges the mobile battery 400.
  • the position information of the mobile battery 400 may be transmitted to the server 500 so as to update the position information of the mobile battery 400 (the place where the charge is performed) as the charging of the mobile battery 400 is resumed.
  • the mobility 702 notifies the server 500 of information regarding the location where the mobile battery 400 is removed. Also good. Further, information related to the exchange history may be recorded.
  • the charging base 703 collects data by the mobile battery 400.
  • the communication unit 403 and the input / output unit 404 of the mobile battery 400 collect information transmitted from various base devices installed in the charging base 703.
  • the base device here include medical devices used for home medical care, electrical appliances, imaging devices (cameras), detection devices (sensors), recording devices (microphones), and the like, and are not particularly limited.
  • the data to be collected is not particularly limited to a still image, a moving image, audio, or the like. It is assumed that settings relating to communication with a base device that provides data to be collected have been made in advance. Further, the mobile battery 400 may record the collected history information and the like.
  • charging base 703 lends mobile battery 400 that has been charged. For example, a newly visited service person exchanges the mobile battery 400 and lends out.
  • the mobility 702 transmits various data stored in the storage unit 402 of the mounted mobile battery 400 to the server 500 installed in the service base 701 or the like.
  • the mobility 702 includes communication means for performing communication with the outside.
  • the communication standard or the like is not particularly limited, and the communication method may be switched as necessary.
  • the service base 701 collects data transmitted from the mobility 702. At this time, information related to the mobile battery before replacement may also be collected. For example, information on the position information of the mobile battery installed along with the replacement, information on the replacement timing, and the like can be given.
  • the mobility 702 travels using the mobile battery 400 that has been lent. Along with this, power consumption of the mobile battery 400 is performed. At this time, the mobile battery 400 may store the power consumption status as history information in the storage unit 402. Further, this step may be performed in parallel with the data transmission in S718.
  • the service base 701 returns the used mobile battery 400.
  • the present invention is not limited to this.
  • the data stored in the storage means of each mobile battery is transmitted from the mobility 702 to the server 500 every time the mobile battery is replaced.
  • [Data collection sequence] A sequence for collecting data at the position where the mobile battery 400 is arranged in this embodiment will be described with reference to FIG.
  • a home medical service is taken as an example of a provided service, and an example in which a mobile battery is placed in a home that uses the home medical service will be described.
  • Steps S711 to S717 are the same as those described with reference to FIG. 7 in the first embodiment, and a description thereof is omitted here.
  • the mobility 702 travels using the mobile battery 400 lent out in S717. Along with this, power consumption of the mobile battery 400 is performed. At this time, the mobile battery 400 may store the power consumption status as history information in the storage unit 402.
  • the service base 701 accepts the return of the mobile battery 400.
  • the server 500 may update the position information as the placement destination.
  • step S804 the service base 701 collects data stored in the storage unit 402 of the mobile battery 400 and manages the data in the server 500.
  • the present embodiment when providing a business trip service using mobility using a mobile battery, information collection using the function of the mobile battery is performed while expanding the service provision range. Is possible. Moreover, since communication of data collected during traveling by the mobile battery is suppressed, the processing load can be suppressed.
  • ⁇ Third Embodiment> As a third embodiment of the present invention, an embodiment in which an installation location (for example, a house) where the mobile battery 400 is arranged and a task occurring at the installation location are managed in association with each other and mapped will be described. In addition, description is abbreviate
  • the server 500 further includes a task reception unit 901, a task management unit 902, a task display processing unit 903, and a task information DB 904. Consists of including.
  • Task accepting means 901 accepts a task from a user at the installation location where the mobile battery 400 is installed.
  • the type of task here is not particularly limited.
  • a user who is a user of a home medical service may include a task of transporting a predetermined medicine or a task of requesting a regular medical examination. It is done. It may be defined based on the type of task here or a contract with a user who uses a business trip service.
  • Task management means 902 manages and updates task request status, completion status, processing history, and the like in the task information DB 904.
  • the task display processing unit 903 performs processing for displaying the requested task in association with the base where the task occurs.
  • the task information DB 904 manages and holds task request status, completion status, processing history, and the like. Further, the task information DB 904 may hold information regarding the types of tasks that can be requested by the user in accordance with the services provided and the contents of the contract.
  • [UI screen] An example displayed on the UI screen according to the present embodiment will be described with reference to FIG.
  • the IU screen described below is provided by the task display processing unit 903 of the server 500 in response to a user request or the like.
  • a UI screen showing a charging base located in the vicinity of the terminal and the generation status of the task is shown.
  • the terminal possessed by the service person corresponds to the terminal device 300 shown in FIG.
  • Icon 1001 indicates the position of the host vehicle.
  • a broken line 1002 indicates a reachable range with the remaining capacity of the mobile battery mounted on the host vehicle.
  • charging bases 1003 to 1008 in which pre-registered mobile batteries are arranged are located, and each is displayed together with the task occurrence status.
  • mobile batteries 1009 to 1012 that can be used at the present time are arranged at charging bases 1003 to 1007, respectively.
  • An icon 1013 indicates that the charging base 1005 is a service providing destination (destination).
  • Icons 1014 to 1016 indicate that some tasks are occurring at the charging bases 1003, 1004, and 1007, respectively.
  • Icons 1017 and 1018 indicate that no task has occurred at the charging bases 1006 and 1008.
  • the detailed contents of the task are not displayed, but the details may be displayed, or the detailed contents may be displayed by selecting an icon relating to the presence of a new task.
  • detailed location information of the charging base, time required from the current location or destination, and the like may be displayed together.
  • the configuration may be such that information is not displayed on the information that the task has not occurred (icons 1017 and 1018).
  • detailed information (such as charging status) of the mobile battery arranged at the charging base may be displayed together.
  • the location of the charging base and the own vehicle is displayed on a simplified map, but more detailed road information and route information are displayed by enlarging / reducing the map. May be.
  • the user can request to perform processing related to the new task by selecting the icon related to the presence of the new task.
  • the charging base 1004 is located on the route moving to the charging base 1005 that is the user's destination (service provision destination), and a new task is generated here.
  • the user can process the task while moving to the destination.
  • the user requests processing of a task occurring at the charging base 1004. Due to this request, the task information DB 904 manages that the processing is scheduled, and is not displayed as a new task from the screen. Only the user who is in charge of processing may display that there is a task in charge.
  • the user can replace a fully charged mobile battery together with task processing at the charging base 1004.
  • the user who provides the charging base 1004 can receive the requested task or receive a visit from a person in charge (serviceman) instead of charging the mobile battery and providing the installation position. Can do.
  • the server 500 receives a display request from a terminal device owned by the user.
  • the terminal device here may be a terminal device provided for mobility or a terminal device capable of transmitting and receiving information in cooperation with mobility.
  • these terminal devices can acquire information on the current position of the terminal device using, for example, a GPS (Global Positioning System) function.
  • the display request transmitted from the terminal device includes information on the position information of the host vehicle, the remaining capacity of the mounted mobile battery, and the like.
  • the server 500 specifies a movable range of the mobility according to the mobility position information and the remaining battery capacity included in the display request received in S1101.
  • the server 500 acquires information on the charging base from the user information DB 506 and the battery information DB 507.
  • server 500 specifies a charging base located around the mobility from the charging bases acquired in S1103, based on the mobility position information included in the display request received in S1101.
  • the charging base specified here is a charging base included in a predetermined range from the position of mobility.
  • the predetermined range may be specified in advance as a fixed value, or may be determined according to the remaining capacity of the mobile battery or the position of the destination.
  • server 500 acquires information related to the task at the charging site specified in S1104 from task information DB 904.
  • the server 500 acquires the service providing destination (destination) of the user who is the request source of the screen from the user information DB 506 or the like.
  • the server 500 configures a screen including the movable range specified in S1102, the charging base specified in S1104, the task information acquired in S1105, and the destination information acquired in S1106.
  • server 500 provides the screen configured in S1107 to the terminal device of the user who requested the screen. Then, this processing flow ends.
  • the display process is performed on the server 500 side and the generated screen is provided to the user terminal device.
  • the server 500 may provide information necessary for display to the terminal device side, and an application provided in the terminal device may perform display processing.
  • the contents of the displayed screen shall be updated in a timely manner when the mobility position moves or according to the task processing status.
  • the update frequency and update interval may be defined in advance.
  • a reservation function may be provided for the mobile battery installed at each charging base.
  • the mobile battery can be used systematically, and the use from other people can be restricted.
  • the reservation function may be configured such that priority is provided and use by an emergency user by another user is permitted.
  • a task reservation function may be provided. Thereby, execution of the duplicate task can be prevented. Further, when a request for executing a task is received, a time limit may be set, and if the task is not executed even after the time limit has passed, it may be managed again as a new task. In addition, when the user at the charging base registers a task, conditions such as a task execution deadline may be designated.
  • a configuration may be used in which the route of the base and the service providing destination (destination) is calculated and presented to the service person.
  • an upper limit for the range (distance) that can be provided from the service location or the current mobility location may be used.
  • the upper limit of the range may be defined in relation to the equipment used for the service, the weather at that time, and the schedule of other services.
  • the service management system (for example, 500) of the above embodiment is Management means (for example, 507, 509) for managing service provider information and mobile battery information; Control means for specifying a service-provided range by the service provider using mobility that can be mounted with a mobile battery, based on information on the base of the service provider and an arrangement position of the available mobile battery ( For example, 504, 505).
  • the control unit specifies a range in which a service can be provided by the service provider based on the distance calculated by the calculation unit.
  • a presentation means for example, 505 for presenting a service that can be provided by the service provider to the user
  • the presenting means presents a service that can be provided to the user based on a service provisionable range specified by the control means.
  • the information processing apparatus further includes a collection unit (for example, 503) that collects information on the mobile battery arranged at a position other than the base of the service provider.
  • a collection unit for example, 503 that collects information on the mobile battery arranged at a position other than the base of the service provider.
  • the mobile battery information includes information related to charging of the mobile battery.
  • the information regarding the arrangement position of the mobile battery is updated when the mobile battery is moved and charging is resumed.
  • the distance that the service provider can provide the service varies depending on the type of service.
  • the range that can be provided according to the service content can be calculated.
  • Accepting means for example, 901 for accepting a task at a position where the mobile battery is disposed;
  • Presenting means for example, 903 for presenting the task accepted by the accepting means in association with the mobile battery information; It further has these.
  • the collecting means collects information on the mobile battery when the mobile battery is charged at a position where the mobile battery is disposed.
  • the position where the mobile battery is arranged is either a base of a service provider or a service provider.
  • the service user base can be used as the location of the mobile battery.
  • Acquisition means for example, 507 and 509 for acquiring information on the base of the service provider and information on the mobile battery;
  • Control means for specifying a service-provided range by the service provider using mobility that can be mounted with a mobile battery, based on information on the base of the service provider and an arrangement position of the available mobile battery ( For example, 504, 505).
  • the control unit specifies a range in which a service can be provided by the service provider based on the distance calculated by the calculation unit.
  • a presentation means for example, 505 for presenting a service that can be provided by the service provider to the user
  • the presenting means presents a service that can be provided to the user based on a service provisionable range specified by the control means.
  • the information processing apparatus further includes a collection unit (for example, 503) that collects information on the mobile battery arranged at a position other than the base of the service provider.
  • a collection unit for example, 503 that collects information on the mobile battery arranged at a position other than the base of the service provider.
  • the mobile battery information includes information related to charging of the mobile battery.
  • the information regarding the arrangement position of the mobile battery is updated when the mobile battery is moved and charging is resumed.
  • the distance that the service provider can provide the service varies depending on the type of service.
  • the range that can be provided according to the service content can be calculated.
  • Accepting means for example, 901 for accepting a task at a position where the mobile battery is disposed;
  • Presenting means for example, 903 for presenting the task accepted by the accepting means in association with the mobile battery information; It further has these.
  • the collecting means collects information on the mobile battery when the mobile battery is charged at a position where the mobile battery is disposed.
  • the position where the mobile battery is arranged is either a base of a service provider or a service provider.
  • the service user base can be used as the location of the mobile battery.
  • the service management method of the above embodiment is A service management method in a service management system (for example, 500) that manages information on a service provider base and mobile battery information, A control step of specifying a service provision range by the service provider using mobility capable of mounting a mobile battery on the basis of information on the base of the service provider and an arrangement position of an available mobile battery ( For example, S601 to S607).
  • a service management system for example, 500
  • a control step of specifying a service provision range by the service provider using mobility capable of mounting a mobile battery on the basis of information on the base of the service provider and an arrangement position of an available mobile battery For example, S601 to S607).
  • a range in which a service can be provided by the service provider is specified based on the distance calculated in the calculation step.
  • a presentation step for example, S607, S608 for presenting a service that can be provided by the service provider to the user;
  • a service that can be provided to the user is presented based on a range in which the service specified in the control step can be provided.
  • the information processing apparatus further includes a collection step (for example, S603) for collecting information on the mobile battery arranged at a position other than the base of the service provider.
  • a collection step for example, S603 for collecting information on the mobile battery arranged at a position other than the base of the service provider.
  • the mobile battery information includes information related to charging of the mobile battery.
  • the information regarding the location of the mobile battery is updated when the mobile battery is moved and charging is resumed.
  • the distance that the service provider can provide the service varies depending on the type of service.
  • the range that can be provided according to the service content can be calculated.
  • An accepting step for example, S1105) for accepting a task at a position where the mobile battery is disposed;
  • a presentation step for example, S1108, for presenting the task received in the reception step in association with the mobile battery information; It has further.
  • the position where the mobile battery is arranged is either a base of a service provider or a service provider.
  • the service user base can be used as the location of the mobile battery.
  • Acquisition means e.g., 507, 509 for acquiring position information of mobility equipped with a mobile battery, and information on the position of a mobile battery located around the mobility
  • Control means for example, 504, 505 for specifying a reachable range in the mobility based on the mobility position information and information on the arrangement position of the mobile battery located around the mobility.
  • a collecting means eg, 403, 404 for collecting data
  • Holding means for holding data collected by the collecting means (for example, 402)
  • Power storage means for storing electric power (for example, 401)
  • Output means for example, 404 for outputting the data held by the holding means
  • the collecting means collects predetermined information transmitted from an external device located in the vicinity when the power storage means is being charged.
  • the external device is a medical device
  • the predetermined information is biological information.
  • the mobile battery can collect biological information in cooperation with a device related to a medical service.
  • the external device is an imaging device
  • the predetermined information is a moving image.
  • the mobile battery can collect moving image data in cooperation with surrounding imaging devices.
  • the external device is a recording device
  • the predetermined information is voice.
  • the mobile battery can collect voice data in cooperation with a peripheral recording device.
  • the output means outputs the data to an external device via the communication means when the mobile battery is connected to mobility including the communication means.
  • the mobile battery can output the collected data to the outside at an appropriate timing.
  • the output means outputs the data when connected to a predetermined external device.
  • the mobile battery can output the collected data to an appropriate target.
PCT/JP2018/011831 2018-03-23 2018-03-23 サービス管理システム、情報処理装置、サービス管理方法、端末装置、及びモバイルバッテリ WO2019180944A1 (ja)

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PCT/JP2018/011831 WO2019180944A1 (ja) 2018-03-23 2018-03-23 サービス管理システム、情報処理装置、サービス管理方法、端末装置、及びモバイルバッテリ
CN201880090829.1A CN111868477A (zh) 2018-03-23 2018-03-23 服务管理系统、信息处理装置、服务管理方法、终端装置以及移动电池
TW108108684A TWI720436B (zh) 2018-03-23 2019-03-14 服務管理系統、資訊處理裝置、服務管理方法、終端裝置、及移動式電池

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