WO2019051942A1 - Procédé d'attribution de tâches, terminal et support d'informations lisible par ordinateur - Google Patents

Procédé d'attribution de tâches, terminal et support d'informations lisible par ordinateur Download PDF

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Publication number
WO2019051942A1
WO2019051942A1 PCT/CN2017/108235 CN2017108235W WO2019051942A1 WO 2019051942 A1 WO2019051942 A1 WO 2019051942A1 CN 2017108235 W CN2017108235 W CN 2017108235W WO 2019051942 A1 WO2019051942 A1 WO 2019051942A1
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Prior art keywords
task
assigned
progress
level
preset
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PCT/CN2017/108235
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English (en)
Chinese (zh)
Inventor
史大毛
Original Assignee
平安科技（深圳）有限公司
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Publication of WO2019051942A1 publication Critical patent/WO2019051942A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group

Definitions

  • the present application relates to the field of communications technologies, and in particular, to a task assignment method, a terminal, and a computer readable storage medium.
  • the online customer service system has become an important tool for network marketing, and an indispensable tool for enhancing the image of the company's website and enhancing the interaction between enterprises and visitors.
  • the customer service server will be configured with a variety of instant messaging modules, such as telephone communication module, WeChat module, SMS module, mail module, web page IM (instant Message) Modules, etc.
  • instant messaging modules such as telephone communication module, WeChat module, SMS module, mail module, web page IM (instant Message) Modules, etc.
  • the data communication between these modules is independent, and information sharing cannot be achieved. Agents of different modules cannot obtain data of other communication modules from each other, thereby reducing work efficiency.
  • the names of managers often include multiple agents. Due to the large number of tasks handled by agents and the uncertain progress, it is difficult for managers to grasp the specific work progress of each agent, and it is impossible to effectively and reasonably treat the agents. Tasks are assigned.
  • the embodiment of the present application provides a more efficient and reasonable task allocation method, a terminal, and a computer readable storage medium.
  • an embodiment of the present application provides a task allocation method, where the method includes:
  • the tasks to be assigned are allocated according to the task level and a preset allocation policy.
  • the embodiment of the present application provides a terminal, where the terminal includes:
  • a first acquiring unit configured to acquire a task to be assigned
  • a second acquiring unit configured to acquire a communication form corresponding to the task to be assigned
  • a recognition unit configured to identify a task progress of the task to be assigned according to the communication form and a preset identification rule
  • a first processing unit configured to mark, according to the recognition result of the task progress, a task progress of the task to be assigned
  • a determining unit configured to determine a task level of the task to be assigned according to the progress of the task
  • an allocating unit configured to allocate the to-be-assigned task according to the task level and a preset allocation policy.
  • an embodiment of the present application provides another terminal, where the terminal includes: a memory and a processor; the memory stores executable program data; and the processor is configured to run program data stored in the memory. To perform the method of the first aspect above.
  • an embodiment of the present application provides a computer readable storage medium, where the one or more program data is stored, and the one or more program data may be processed by one or more processes.
  • the apparatus is executed to implement the method described in the first aspect above.
  • the task to be assigned is marked by the task to be assigned, the task level of the task to be assigned is determined according to the progress of the task, and the task level and the preset allocation policy are used according to the task level.
  • the assignment task is scheduled for distribution.
  • FIG. 1 is a schematic flowchart of a task allocation method according to an embodiment of the present application.
  • FIG. 2 is a schematic flow chart of a sub-method of a task allocation method according to an embodiment of the present application
  • FIG. 3 is a schematic flow chart of a sub-method of a task assignment method according to an embodiment of the present application.
  • FIG. 4 is a schematic flow chart of a sub-method of a task allocation method according to an embodiment of the present application.
  • FIG. 5 is a schematic flowchart of a sub-method of a task allocation method according to an embodiment of the present disclosure
  • FIG. 6 is a schematic block diagram of a terminal according to an embodiment of the present disclosure.
  • FIG. 7 is a schematic block diagram of an identification unit in a terminal according to an embodiment of the present disclosure.
  • FIG. 8 is a schematic block diagram of a determining unit in a terminal according to an embodiment of the present disclosure.
  • FIG. 9 is a schematic block diagram of an allocating unit in a terminal according to an embodiment of the present disclosure.
  • FIG. 10 is a schematic block diagram of an allocation unit in a terminal according to an embodiment of the present disclosure.
  • FIG. 11 is a schematic block diagram of another terminal provided by an embodiment of the present application.
  • the terminal described in the embodiment of the present application includes, but is not limited to, other portable terminals such as a mobile phone, a laptop computer or a tablet computer that can execute an application. It should also be understood that in some embodiments, the terminal is not a portable communication terminal, but also includes a desktop computer, television, etc., that can execute an application. The terminal can install and execute various applications.
  • FIG. 1 is a schematic flowchart of a task allocation method according to an embodiment of the present application.
  • the method includes steps S11 to S16.
  • the acquiring of the to-be-assigned task may be obtained by using a preset task pool to be allocated.
  • the preset task pool to be allocated is used to collect and store the tasks to be assigned.
  • the specific content of the task to be assigned may be a regular telephone call back, an order logistics query reply, and the like.
  • the communication form corresponding to the task to be assigned includes, but is not limited to, a mail form, a telephone form, a short message form, a WeChat form, and the like.
  • the embodiment of the present application does not limit the manner of obtaining the assigned task, the specific content, and the corresponding communication form.
  • the communication form includes, but is not limited to, a mail form, a telephone form, a short message form, a WeChat form, and the like.
  • the obtaining the communication form corresponding to the task to be assigned includes: acquiring a communication identifier of the task to be assigned, searching a communication form matching the communication identifier, and matching a communication form with the communication identifier Determining the communication form corresponding to the task to be assigned.
  • the communication identifier can be a phone number, an email address, a micro signal, or the like.
  • Each type of communication identifier corresponds to a communication form.
  • the communication form corresponding to the telephone number is a telephone form
  • the communication form corresponding to the email address is a mail form.
  • the task progress includes, but is not limited to, “quoted to be paid”, “distributed to be signed”, etc., and the specific task progress can be customized according to actual working scenarios.
  • FIG. 2 is a schematic flowchart of a sub-flow of a task allocation method according to an embodiment of the present application.
  • the identifying the task progress of the task to be assigned according to the communication form and the preset identification rule includes but is not limited to steps S131-S134.
  • the mail data may be in a text format, and the mail data may be obtained by batch saving the mail generated by the task to be assigned into a text document. It should be noted that this step is also applicable to text-based communication forms such as WeChat form and SMS form.
  • the key identifiers include, but are not limited to, keywords, symbols, strings, graphics, and colors.
  • the key identifier may be a keyword, and the keyword may be “total order quotation”, “please pay in time”, and the like.
  • the preset progress identifier includes, but is not limited to, a keyword, a symbol, a character string, a graphic, and a color.
  • the progress identifier may be a keyword, and the keyword may be "total quote", "total quote”, and the like. If the key identifier is "total order quotation", the big identifier is matched with the preset progress identifier one by one by big data analysis, and the progress identifier matching the key identifier is obtained as "Total order quotation".
  • each progress identifier corresponds to a unique task schedule. For example, if the progress identifier is “total quoted price”, the corresponding task progress is “quoted to be paid” and the like.
  • the specific task progress can be quickly obtained according to the progress identifier.
  • the identifying the task progress of the task to be assigned according to the communication form and a preset identification rule includes: acquiring the recorded content of the phone Converting the recorded content into a text format; extracting a key identifier in the recorded content of the text format; acquiring a progress identifier matching the key identifier; corresponding to the progress identifier
  • the task progress is determined as the task progress of the task to be assigned; and the task progress of the task to be assigned is marked according to the recognition result of the task progress.
  • FIG. 3 is a schematic flowchart of a sub-flow of a task allocation method according to an embodiment of the present application.
  • the task level includes an important level and a common level; and determining the task level of the task to be assigned according to the task progress, including but not limited to steps S151-S154.
  • the processing time corresponding to the task to be assigned may be 5 days. If the time to be assigned is T, the timeout period corresponding to the task to be assigned is T+5. day.
  • the excess processing time is subtracted from the current time to obtain the remaining processing time. For example, if the current time is T+1 days and the overdue time corresponding to the task to be assigned is T+5 days, the remaining processing time is 4 days.
  • the time threshold may be set according to specific content of the task to be assigned or task progress. For example, the task progress of the task to be assigned is “quoted to be paid”, the time threshold can be set to 1 day; the task progress is “distributed to be signed”, and the time threshold can be set to 2 days.
  • the task level is determined to be a normal level.
  • the phenomenon that the task to be assigned is over-processed can be prevented, and the management cost is saved.
  • the task to be assigned is allocated according to the task level and a preset allocation policy.
  • FIG. 4 is a schematic diagram of a sub-flow of a task allocation method according to an embodiment of the present application. Further, the assigning the to-be-assigned task according to the task level and a preset allocation policy, including S161-S165.
  • the task level of each unprocessed task may be obtained.
  • the task level includes an important level as well as a general level. Assume that the total number of unprocessed tasks for the agent is 100.
  • the unprocessed tasks whose task level is an important level are counted to obtain the number of unprocessed tasks whose task level is an important level. Assume that the number of unprocessed tasks whose task level is an important level is 70.
  • the first difference is a positive number.
  • the task to be assigned may be transferred to the current agent name through a preset pool of tasks to be assigned.
  • the preset task pool to be allocated is used to collect and store the task to be assigned, and the unprocessed task under the agent name can be transferred to the task pool to be allocated, thereby realizing the recovery and redistribution of the unprocessed task, so that the task management More efficient.
  • FIG. 5 is a schematic flowchart of a sub-flow of a task allocation method according to an embodiment of the present application. Further, after comparing the quantity with a preset number threshold, steps S166-S167 are included.
  • the second difference is a positive number. If the quantity is greater than the preset number threshold, it indicates that the task amount of the current agent handling the important level has reached a saturated state, and the additional task transfer is not acceptable and the part of the unprocessed task under the agent name should be transferred out.
  • the unprocessed task is transferred to the preset task pool to be allocated by the agent name, the unprocessed task is converted into a task to be assigned to wait for the assignment.
  • the quantity is greater than the preset number threshold, indicating that the task amount of the current agent handling the important level has reached a saturated state or is in an overload state, and an appropriate amount of tasks should be transferred out in time to prevent the task progress from being blocked.
  • the task may be provided. Rationality of distribution and improvement of work efficiency.
  • the allocating method may further include: sending an allocation result of the task to be assigned to a corresponding agent.
  • the result of the distribution may be directly sent to the corresponding agent through the agent management system, and the result of the assignment includes the number of tasks to be assigned and the corresponding task chain, and the agent may directly process the to-be-allocated in the distribution result. task.
  • the task progress of the task to be assigned is marked; the task level of the task to be assigned is determined according to the progress of the task; and the to-be-allocated is determined according to the task level and a preset allocation policy.
  • Tasks are assigned. It can effectively improve the rationality of task assignment and improve the efficiency of task processing.
  • FIG. 6 is a schematic block diagram of a terminal according to an embodiment of the present application.
  • the embodiment of the present application provides a terminal, where the terminal includes: a first obtaining unit 110, a second obtaining unit 120, an identifying unit 130, and a first processing unit 140, The unit 150 and the allocation unit 160 are determined.
  • the first obtaining unit 110 is configured to acquire a task to be assigned.
  • the acquiring of the to-be-assigned task may be obtained by using a preset task pool to be allocated.
  • the preset task pool to be allocated is used to collect and store the tasks to be assigned.
  • the specific content of the task to be assigned may be a regular telephone call back, an order logistics query reply, and the like.
  • the communication form corresponding to the task to be assigned includes, but is not limited to, a mail form, a telephone form, a short message form, a WeChat form, and the like.
  • the embodiment of the present application does not limit the manner of obtaining the assigned task, the specific content, and the corresponding communication form.
  • the second obtaining unit 120 is configured to acquire a communication form corresponding to the task to be assigned.
  • the communication form includes, but is not limited to, a mail form, a telephone form, a short message form, a WeChat form, and the like.
  • the obtaining the communication form corresponding to the task to be assigned includes: acquiring a communication identifier of the task to be assigned, searching a communication form matching the communication identifier, and matching a communication form with the communication identifier Determining the communication form corresponding to the task to be assigned.
  • the communication identifier can be a phone number, an email address, a micro signal, or the like.
  • Each type of communication identifier corresponds to a communication form.
  • the communication form corresponding to the telephone number is a telephone form
  • the communication form corresponding to the email address is a mail form.
  • the identification unit 130 is configured to identify the task progress of the task to be assigned according to the communication form and a preset identification rule.
  • the task progress includes, but is not limited to, “quoted to be paid”, “distributed to be signed”, etc., and the specific task progress can be customized according to actual working scenarios.
  • FIG. 7 is a schematic block diagram of an identification unit 130 in a terminal according to an embodiment of the present application.
  • the identification unit 130 includes a third obtaining unit 131, an extracting unit 132, a fourth obtaining unit 133, and a second processing unit 134.
  • the third obtaining unit 131 is configured to acquire mail data corresponding to the task to be assigned.
  • the mail data may be in a text format, and the mail data may be obtained by batch saving the mail generated by the task to be assigned into a text document. It should be noted that this step is also applicable to text-based communication forms such as WeChat form and SMS form.
  • the extracting unit 132 is configured to extract a key identifier in the mail data.
  • the key identifiers include, but are not limited to, keywords, symbols, strings, graphics, and colors.
  • the key identifier may be a keyword, and the keyword may be “total order quotation”, “please pay in time”, and the like.
  • the fourth obtaining unit 133 is configured to acquire a progress identifier that matches the key identifier.
  • the preset progress identifier includes, but is not limited to, a keyword, a symbol, a character string, a graphic, and a color.
  • the progress identifier may be a keyword, and the keyword may be "total quote", "total quote”, and the like. If the key identifier is "total order quotation", the big identifier is matched with the preset progress identifier one by one by big data analysis, and the progress identifier matching the key identifier is obtained as "Total order quotation".
  • the second processing unit 134 is configured to determine a task progress corresponding to the progress identifier as a task progress of the task to be assigned.
  • each progress identifier corresponds to a unique task schedule. For example, if the progress identifier is “total quoted price”, the corresponding task progress is “quoted to be paid” and the like.
  • the specific task progress can be quickly obtained according to the progress identifier.
  • the first processing unit 140 is configured to mark the task progress of the task to be assigned according to the recognition result of the task progress.
  • the identification unit is specifically configured to: acquire a recorded content of the phone; convert the recorded content into a text format by voice recognition; and extract the a key identifier in the recorded content of the text format; obtaining a progress identifier matching the key identifier; determining a task progress corresponding to the progress identifier as a task progress of the task to be assigned; according to the task The recognition result of the progress marks the progress of the task of the task to be assigned.
  • the task to be assigned is intelligently identified, and a progress identifier matching the key identifier is obtained.
  • marking the progress of the task to be assigned to the task can improve the speed and accuracy of determining the progress of the task.
  • the determining unit 150 is configured to determine a task level of the task to be assigned according to the task progress.
  • FIG. 8 is a schematic block diagram of a determining unit 150 in a terminal according to an embodiment of the present application.
  • the task level includes an important level as well as a general level.
  • the determining unit 150 includes a fifth obtaining unit 151, a first calculating unit 152, a first determining unit 153, and a third processing unit 154.
  • the fifth obtaining unit 151 is configured to acquire an expiration time of the task to be assigned.
  • the processing time corresponding to the task to be assigned may be 5 days. If the time to be assigned is T, the timeout period corresponding to the task to be assigned is T+5. day.
  • the first calculating unit 152 is configured to calculate a remaining processing time according to the current time and the expiration time.
  • the excess processing time is subtracted from the current time to obtain the remaining processing time. For example, if the current time is T+1 days and the overdue time corresponding to the task to be assigned is T+5 days, the remaining processing time is 4 days.
  • the first determining unit 153 is configured to determine whether the remaining processing time is less than a preset time threshold.
  • the time threshold may be set according to specific content of the task to be assigned or task progress.
  • the task progress of the task to be assigned is “quoted to be paid”, and the time threshold can be set to 1 day.
  • the task progress is "Filled to be signed” and the time threshold can be set to 2 days.
  • the third processing unit 154 is configured to determine the task level as an important level if the remaining processing time is less than a preset time threshold.
  • the task level is determined to be a normal level.
  • the phenomenon that the task to be assigned is over-processed can be prevented, and the management cost is saved.
  • the allocating unit 160 is configured to allocate the to-be-assigned task according to the task level and a preset allocation policy.
  • FIG. 9 is a schematic block diagram of an allocation unit 160 in a terminal according to an embodiment of the present application.
  • the distribution unit 160 includes a sixth acquisition unit 161, a seventh acquisition unit 162, a comparison unit 163, a second calculation unit 164, and a fourth processing unit 165.
  • the sixth obtaining unit 161 is configured to acquire a task level of the unprocessed task of the agent.
  • the task level of each unprocessed task may be obtained.
  • the task level includes an important level as well as a general level. Assume that the total number of unprocessed tasks for the agent is 100.
  • the seventh obtaining unit 162 is configured to acquire the number of unprocessed tasks whose task level is an important level.
  • the unprocessed tasks whose task level is an important level are counted to obtain the number of unprocessed tasks whose task level is an important level. Assume that the number of unprocessed tasks whose task level is an important level is 70.
  • the comparing unit 163 is configured to compare the quantity with a preset number threshold.
  • the second calculating unit 164 is configured to calculate the first threshold value of the quantity threshold and the quantity if the quantity is less than a preset quantity threshold.
  • the first difference is a positive number.
  • the fourth processing unit 165 is configured to transfer the task to be assigned whose quantity is the first difference to the current agent name.
  • the task to be assigned may be transferred to the current agent name through a preset pool of tasks to be assigned.
  • the preset task pool to be allocated is used to collect and store the task to be assigned, and the unprocessed task under the agent name can be transferred to the task pool to be allocated, thereby realizing the recovery and redistribution of the unprocessed task, so that the task management More efficient.
  • FIG. 10 is a schematic block diagram of an allocation unit 160 in a terminal according to an embodiment of the present application.
  • the distribution unit 160 further includes a third calculation unit 166 and a fifth processing unit 167. among them,
  • the third calculating unit 166 is configured to calculate a second difference between the quantity and the quantity threshold if the quantity is greater than a preset number threshold.
  • the second difference is a positive number. If the quantity is greater than the preset number threshold, it indicates that the task amount of the current agent handling the important level has reached a saturated state, and the additional task transfer is not acceptable and the part of the unprocessed task under the agent name should be transferred out.
  • the fifth processing unit 167 is configured to transfer the unprocessed task whose quantity is the second difference from the agent name to the preset task pool to be allocated.
  • the unprocessed task is transferred to the preset task pool to be allocated by the agent name, the unprocessed task is converted into a task to be assigned to wait for the assignment.
  • the quantity is greater than the preset number threshold, indicating that the task amount of the current agent handling the important level has reached a saturated state or is in an overload state, and an appropriate amount of tasks should be transferred out in time to prevent the task progress from being blocked.
  • the task may be provided. Rationality of distribution and improvement of work efficiency.
  • the terminal may further include a notification unit, where the notification unit is configured to send the distribution result of the task to be assigned to a corresponding agent.
  • the result of the distribution may be directly sent to the corresponding agent through the agent management system, and the result of the assignment includes the number of tasks to be assigned and the corresponding task chain, and the agent may directly process the to-be-allocated in the distribution result. task.
  • the task progress of the task to be assigned is marked. Determining a task level of the task to be assigned according to the progress of the task.
  • the tasks to be assigned are allocated according to the task level and a preset allocation policy. It can effectively improve the rationality of task assignment and improve the efficiency of task processing.
  • FIG. 11 is a schematic block diagram of another terminal according to an embodiment of the present application.
  • the terminal 80 includes one or more input terminals 801; one or more output terminals 802, one or more memories 803, and one or more processors 804.
  • the input terminal 801, the output terminal 802, the memory 803, and the processor 804 are connected via a bus 805. among them:
  • the input terminal 801 is configured to provide a request for the user to send a network request, and provide a request instance for the user to re-send the network request.
  • the input terminal 801 of the embodiment of the present application may include a keyboard, a mouse, an optoelectronic input terminal, a voice input terminal, a touch input terminal, and the like.
  • the output terminal 802 is configured to display a status after the execution of the network request is successful, a reason why the network request of the request instance is not successfully executed, and the like.
  • the output terminal 802 of the embodiment of the present application may include a display, a display screen, a touch screen, a sound output terminal, and the like.
  • the memory 803 is used to store program data with various functions.
  • the memory 803 of the embodiment of the present application includes a nonvolatile storage medium and an internal memory.
  • the non-volatile storage medium can store an operating system and program data.
  • the processor 804 can be caused to perform a task assignment method.
  • the internal memory provides an environment for the execution of program data in a non-volatile storage medium that, when executed by the processor 804, causes the processor 804 to perform a task assignment method.
  • the processor 804 is configured to call and run the program data stored in the memory 803 to perform the following operations:
  • the tasks to be assigned are allocated according to the task level and a preset allocation policy.
  • the processor 804 also performs the following operations:
  • the task progress corresponding to the progress identifier is determined as the task progress of the task to be assigned.
  • the processor 804 also performs the following operations:
  • the task level is determined to be an important level.
  • the processor 804 also performs the following operations:
  • the processor 804 also performs the following operations:
  • the unprocessed task whose quantity is the second difference is transferred from the agent name to the preset task pool to be allocated.
  • the application further provides a computer readable storage medium storing one or more program data, the one or more program data being executable by one or more processors, Implement the following steps:
  • the tasks to be assigned are allocated according to the task level and a preset allocation policy.
  • the step further comprises:
  • the task progress corresponding to the progress identifier is determined as the task progress of the task to be assigned.
  • the step further comprises:
  • the task level is determined to be an important level.
  • the step further comprises:
  • the step further comprises:
  • the unprocessed task whose quantity is the second difference is transferred from the agent name to the preset task pool to be allocated.
  • the disclosed terminal and method may be implemented in other manners.
  • the terminal embodiments described above are merely illustrative.
  • the division of the unit is only a logical function division.
  • there may be another division manner for example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored or not executed.
  • the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, terminal or unit, or an electrical, mechanical or other form of connection.
  • the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the embodiments of the present application.
  • each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated unit if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium.
  • the technical solution of the present application may be in essence or part of the contribution to the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium.
  • Including several instructions to make a computer device may be a personal computer, server, or network device, etc.
  • the foregoing storage medium includes: a USB flash drive, a mobile hard disk, and a read only memory. (ROM, Read-Only Memory), disk or optical disc, etc.
  • ROM Read-Only Memory

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Abstract

Selon des modes de réalisation, la présente invention concerne un procédé d'attribution de tâches, un terminal et un support d'informations lisible par ordinateur. Le procédé comprend les étapes qui consistent : à obtenir des tâches à attribuer ; à obtenir des formes de communication correspondant aux tâches à attribuer ; à identifier la progression de tâches des tâches à attribuer selon les formes de communication et des règles d'identification prédéfinies ; à marquer la progression de tâches des tâches à attribuer en fonction du résultat d'identification de la progression de tâches ; à déterminer les niveaux de tâches des tâches à attribuer selon la progression de tâches ; et à attribuer les tâches à attribuer conformément aux niveaux de tâches et à une stratégie d'attribution prédéfinie. Au moyen des modes de réalisation de la présente invention, la rationalité d'attribution de tâches peut être nettement meilleure, et l'amélioration de l'efficacité de traitement de tâches est facilitée.
PCT/CN2017/108235 2017-09-15 2017-10-30 Procédé d'attribution de tâches, terminal et support d'informations lisible par ordinateur WO2019051942A1 (fr)

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CN201710835244.5 2017-09-15
CN201710835244.5A CN107665401B (zh) 2017-09-15 2017-09-15 一种任务分配方法、终端及计算机可读存储介质

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