WO2019038858A1 - Système de service d'informations de réservation, système de réservation de logement, dispositif de gestion de logement et système de gestion de logement - Google Patents

Système de service d'informations de réservation, système de réservation de logement, dispositif de gestion de logement et système de gestion de logement Download PDF

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Publication number
WO2019038858A1
WO2019038858A1 PCT/JP2017/030133 JP2017030133W WO2019038858A1 WO 2019038858 A1 WO2019038858 A1 WO 2019038858A1 JP 2017030133 W JP2017030133 W JP 2017030133W WO 2019038858 A1 WO2019038858 A1 WO 2019038858A1
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WO
WIPO (PCT)
Prior art keywords
reservation
room
accommodation
information
database
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PCT/JP2017/030133
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English (en)
Japanese (ja)
Inventor
幹直 小林
石川　拓也
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株式会社ミックナイン
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Priority to PCT/JP2017/030133 priority Critical patent/WO2019038858A1/fr
Publication of WO2019038858A1 publication Critical patent/WO2019038858A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Definitions

  • the present invention relates to a system for making an accommodation reservation for an accommodation facility.
  • a reservation information providing system for providing information of available rooms
  • an accommodation reservation system capable of making reservations designating a room to be used
  • an accommodation management apparatus for managing entry of accommodation rooms, etc. and the use thereof Accommodation management system.
  • a system for making reservations to use accommodation facilities are widely used. For example, a system is used in which a reservation is made by designating a date to be used, the number of people to be used, and the like for a target accommodation facility on an Internet Web site. Such a system may be constructed independently by the accommodation facility, but a travel agent or the like often accepts reservations for a plurality of accommodation facilities.
  • Patent Document 1 discloses a reservation system capable of reflecting a reservation on room availability information in real time.
  • the vacancy information is information including the number of available rooms (the number of vacancy) on that day, and when a reservation is made, the vacancy number of the rooms in the vacancy information changes in real time accordingly. Therefore, it is stated that more accurate availability information (latest availability information) can be provided.
  • the present invention has been made in view of such problems, and an object thereof is an accommodation facility reservation system capable of making a reservation for accommodation of an accommodation facility after designating (reserving) a room to be accommodated, and a related apparatus and the like It is to provide a system.
  • the present invention employs the following means.
  • the present invention is a reservation information providing system that provides information on a room to be stayed in order to solve the above problems, and is a room reservation database for registering information on reservations in rooms of accommodation facilities,
  • the reservation search unit reads out from the room reservation database a room that can be stayed without registering reservation information on the date concerned, and reads out from the room information database the room information of the room that can be stayed read out by the search unit And a room search unit for outputting the reservation information.
  • the room information database registers a disclosure flag indicating whether or not the room information is disclosed, and the search unit
  • the reservation information providing system is characterized in that the room information is not read out even if the information is not registered and the information of the room where the information can be accommodated indicates that the value of the disclosure flag indicates "disclosure impossible”. .
  • the present invention is a disclosure flag setting unit that sets the disclosure flag registered in the room information database, wherein reservation information is registered. If the number of rooms that can not be accommodated is equal to or greater than a predetermined first reference value, the number of rooms for which the value of the disclosure flag of the rooms that can be accommodated indicates "available" is a predetermined second The value of the disclosure flag is set to be less than the reference value of ⁇ , and if the reservation information is not registered and the number of rooms that can be accommodated is less than a predetermined first reference value, the accomodability is possible
  • the reservation information providing system is characterized by including a disclosure flag setting unit that sets the value of the disclosure flag of all the rooms to "openable".
  • the room search unit according to the present invention is a diagram showing arrangement of rooms of the accommodation facility, and the search In the reservation information providing system, the information of the available rooms read out by the department is outputted, and the arrangement showing the accommodation facilities shows at least the arrangement of the available rooms. is there.
  • the present invention relates to the room information, the room rate, the number of people in the room, the room number,
  • the reservation information providing system includes at least one of the following information: area, distance from the room to the elevator, distance from the room to the emergency exit or emergency stairs, orientation of the room.
  • the date included in the reservation information inquiry is a day or two or more days. It is a reservation information provision system characterized by existing.
  • the present invention specifies a room including the reservation information providing system according to any one of (1) to (6), a room to stay, and a date of one or more days to stay.
  • a reservation registration unit that registers reservation information on the date of the room related to the reservation request in the room reservation database when a reservation request is input; It is an accommodation facility reservation system characterized by providing.
  • the present invention when the reservation request is input, the present invention relates to a payment request of a predetermined reservation fee as a transmission source of the reservation request. After transmitting and confirming that the settlement of the reservation money has been completed, reservation information is registered on the date of the room according to the reservation request in the room reservation database. It is a system.
  • the reservation registration unit registers a reservation ID, which is data identifying the reservation, in the room reservation database together with the information of the reservation.
  • An accommodation reservation system further comprising transmitting the reservation ID to a transmission source of the reservation request.
  • the present invention provides the case where the reservation request specifying a room is input, which includes the reservation information providing system described in (2), a room to stay, and a date of one or more days to stay.
  • a reservation registration unit for registering reservation information, a type of room to stay, a date of one or more days to stay, and stay
  • An accommodation reservation database for registering information on accommodation reservations for which the number of rooms to be specified is specified, and a disclosure flag setting unit for setting the disclosure flag in the room information database, the reservation registration unit
  • the reservation request for the accommodation in the accommodation reservation database when the reservation request for the accommodation is received, including the type of the desired room, the date of one or more days for the accommodation, and the number of the rooms for the accommodation Information of the reservation concerned is registered, when the information of the reservation which relates to the reservation request of the aforementioned accommodation is registered in the aforementioned accommodation reservation database, the aforementioned public flag setting section, the public flag It is an accommodation
  • the present invention is a reservation information providing system for providing information on a room to be stayed in order to solve the above-mentioned problems,
  • a room reservation database for registering reservation information for each room of the accommodation facility, wherein the room reservation database for registering information on reservation for each day of the room;
  • Room information database to register room information for each room of accommodation facility, When the reservation status inquiry including the date is input, the reservation information is not registered on the date related to the reservation status inquiry, and the room which can be stayed and the room where the reservation information is registered and can not be stayed
  • the reservation search unit to read from the room reservation database, A room search unit which reads out room information of rooms that can be accommodated and room information of rooms that can not be read out by the reservation search unit from the room information database;
  • the reservation information providing system further comprising: outputting room information of the non-accommodatable room for waiting for cancellation of the non-accommodatable room.
  • the present invention is a room including the reservation information providing system described in (11) above, a room which is already a room for which a reservation has been registered but which one wants to stay, and a date of one or more days which one wants to stay. And a reservation registration unit for registering information on waiting for cancellation on the date of the room relating to the cancellation waiting request in the room reservation database, when the cancellation waiting request for specifying is input.
  • Accommodation reservation system for registering information on waiting for cancellation on the date of the room relating to the cancellation waiting request in the room reservation database, when the cancellation waiting request for specifying is input.
  • the present invention is the accommodation facility reservation system according to the above (12), wherein the reservation registration unit includes a room for canceling the reservation and a date of one or more days for canceling the reservation.
  • the reservation registration unit includes a room for canceling the reservation and a date of one or more days for canceling the reservation.
  • the reservation registration unit When the cancellation request is received, the registration of the reservation information of the date of the room related to the cancellation request in the room reservation database is deleted, and the reservation registration unit further receives the cancellation request. If the wait for cancellation is registered in the reservation information on the date of the room according to the cancellation request in the room reservation database, the user who has registered for the cancellation wait has cancellation. It is an accommodation facility reservation system characterized by transmitting tatsumi.
  • the present invention is the accommodation facility reservation system, wherein the reservation registration unit is in the room reservation database on the date of the room related to the cancellation request. It is an accommodation facility reservation system characterized by transmitting, to a user who has registered a reservation of the room related to the cancellation request, information indicating that cancellation waiting has been registered when the information awaiting cancellation is registered. .
  • the present invention is an accommodation facility management apparatus that manages accommodation facilities in order to solve the above-mentioned problems, wherein a key for unlocking the door of each room is provided for each room on a date basis.
  • the transmitted key is of the door controlled by the door control device at the current date.
  • a lock control device for instructing the door control device to unlock the door when registered in a room.
  • the present invention is the accommodation facility management apparatus according to the above (15), wherein the key database registers keys for unlocking the gate of the accommodation facility by date. If the key for unlocking the gate of the accommodation facility is transmitted from an external gate control device, the lock control device may be in the case where the transmitted key is registered on the current date. It is an accommodation facility management apparatus characterized by instructing the said gate control apparatus to unlock the said gate.
  • the present invention is the accommodation facility management apparatus according to the above (15) or (16), wherein the key is a reservation ID according to (9), and the door control apparatus is the reservation ID.
  • the user presented to the gate control device is an accommodation facility management device characterized in that it is possible to enter a room where the reservation ID is registered or to pass through the gate.
  • this invention is an accommodation facility management apparatus as described in said (15) or (16), Comprising:
  • the said key is management ID showing that it is a management who manages accommodation facility, An administrator who presents the management ID to the door control device or the gate control device can enter a room in which the management ID is registered or can pass through the gate. It is a facility management device.
  • the present invention is an accommodation facility management system comprising the accommodation management device according to any one of the above (15) to (17), and one or more of the door control devices.
  • the key is a reservation ID described in (9), and when the user holding the reservation ID presents the reservation ID to the door control device, the door control device uses the reservation ID as a key.
  • a communication unit that transmits the reservation ID to the accommodation management device when the key reading unit reads the reservation ID as a key, and the communication unit is a door from the accommodation management device
  • a locking and unlocking unit that unlocks the door controlled by the door control device when the unlocking command is received.
  • the present invention is an accommodation facility management system comprising the accommodation management device according to any one of the above (15) to (17), and one or more of the gate control devices.
  • the key is a reservation ID according to claim 9, and when the user holding the reservation ID presents the reservation ID to the gate control device, the gate control device is configured to key the reservation ID.
  • a communication unit that transmits the reservation ID to the accommodation management apparatus when the key reading unit reads the reservation ID as a key, and the communication unit is a gate from the accommodation management apparatus.
  • a locking and unlocking unit for unlocking the gate controlled by the gate control device when the unlocking command is received.
  • the present invention is the accommodation facility management system according to the above (19) or (20), wherein the user presents a reservation ID stored by a predetermined device to the key reading unit.
  • this invention is an accommodation facility management system as described in said (19) or (20), Comprising:
  • the said key reading part is a keypad,
  • the said user is said reservation ID by the said keypad.
  • the accommodation management system is characterized in that the reservation ID is presented to the key reading unit by inputting the key.
  • the present invention is the accommodation facility management system according to the above (21), wherein the device is an IC card or a device with an IC card function, and the key reading unit is an IC card reader.
  • the user presents the reservation ID to the key reading unit by causing the IC card reader to read the reservation ID stored in the IC card or the device with the IC card function.
  • Accommodation management system characterized by.
  • the present invention is the accommodation facility management system according to the above (19) or (20), wherein the key reading unit reads the key by Wifi communication.
  • the present invention is the accommodation facility management system according to the above (19) or (20), wherein the key reading unit reads the key by BlueTooth (registered trademark) communication. It is an accommodation management system.
  • the present invention is the accommodation facility management system according to the above (19) or (20), wherein the key reading unit is an optical code reading unit and is represented by a predetermined optical code.
  • the present invention is the accommodation facility management system according to the above (19) or (20), wherein the lock control device reads out the reservation ID read by the key reading unit and the key database
  • the accommodation facility management system characterized in that, when the reservation ID matches for the first time, the guest list is created based on the information of the reservation represented by the reservation ID.
  • FIG. 1 is a configuration block diagram of an accommodation facility reservation system 10 according to a first embodiment.
  • FIG. 2 is an explanatory view showing a configuration of an accommodation reservation database 11 of the accommodation facility reservation system 10 according to the first embodiment.
  • FIG. 2 is an explanatory view showing a configuration of a room reservation database 12 of the accommodation facility reservation system 10 according to the first embodiment.
  • FIG. 2 is an explanatory view showing a configuration of a room information database 16 of the accommodation facility reservation system 10 according to the first embodiment.
  • 5 is a flowchart showing a reservation operation of the accommodation facility reservation system 10 according to the first embodiment. It is a flowchart which shows the reservation operation which designated the room of the accommodation establishment reservation system 10 which concerns on this Embodiment 1.
  • FIG. 1 is a configuration block diagram of an accommodation facility reservation system 10 according to a first embodiment.
  • FIG. 2 is an explanatory view showing a configuration of an accommodation reservation database 11 of the accommodation facility reservation system 10 according to the first embodiment.
  • FIG. 2 is an explan
  • FIG. 10 is a plan view of an accommodation facility 300 used in the description of the second embodiment. It is a structure block diagram of door control device 301a (302a). It is a structure block diagram of the accommodation establishment management apparatus 400 which concerns on this Embodiment 2.
  • Embodiment 1 Accommodation facility reservation system
  • the accommodation facility reservation system 10 is an accommodation facility reservation system 10 that reserves accommodation of a predetermined accommodation facility (for example, a sightseeing hotel).
  • the accommodation reservation system 10 includes an accommodation reservation database 11 for registering accommodation reservations for accommodation and a vacant room search unit 13 for searching for information on vacant rooms by searching the accommodation reservation database 11.
  • the accommodation reservation system 10 includes a room reservation database 12 that registers reservation information for each room in the accommodation facility, and a reservation search unit 14 that searches the room reservation database 12 and searches for information on room reservations.
  • the room search unit 18 reads out, from the room information database 16, the information on the room found by the reservation search unit 14 as a result of the search. Furthermore, the accommodation facility reservation system 10 includes a reservation registration unit 20 that performs reservation of accommodation, reservation of a room, and the like based on an external reservation request.
  • the accommodation facility reservation system 10 may include a disclosure flag setting unit 19 that sets a disclosure flag in the room information database 16.
  • the accommodation facility reservation system 10 may include a room charge setting unit 19 b that sets a room charge in the room information database 16.
  • the configuration other than the reservation registration unit 20, the accommodation reservation database 11, and the vacant room search unit 13 is a system for providing information on reservations for each room, and in particular, the room reservation database 12, the reservation search unit 14, and the rooms A portion including the information database 16 and the room search unit 18 is referred to as a reservation information providing system 30.
  • the reservation information providing system 30 may also include the disclosure flag setting unit 19 and the room charge setting unit 19b, but this is not an essential configuration.
  • Accommodation reservation database 11 An example of the configuration of the lodging reservation database 11 is shown in FIG.
  • the accommodation reservation database 11 may be configured from, for example, a table for each date. Although the table 11a of September 1st and the table 11b of September 2nd are shown in the example of FIG. 2, in fact, the table according to date may be provided.
  • the accommodation reservation database 11 may have any configuration as long as the reservation status can be grasped for each date.
  • a table (11a, 11b) constituting a calendar is prepared for each date, and accommodation reservation is registered in the calendar.
  • a single calendar may be prepared, and reservations may be sequentially registered on each date of the single calendar.
  • the accommodation reservation based on the type of the room is registered. That is, although the accommodation reservation to be registered is information including at least the type of room (single, twin, etc.), the number of rooms, the name of the room reservation person, the address of the reservation person, the number of people, the check-in time Etc. may be included.
  • the accommodation reservation database 11 is a database for registering so-called conventional accommodation reservations, and no specific room designation is registered. When checking in based on a reservation registered in the accommodation reservation database 11, a room is specified at the front of the accommodation facility.
  • the accommodation reservation database 11 may be configured by storage means such as a hard disk. As long as data can be registered by any of various magnetic and optical physical means, it may be constituted by any means, and may be constituted by a semiconductor memory device.
  • Room reservation database 12 An example of the configuration of the room reservation database 12 is shown in FIG.
  • the room reservation database 12 may be configured, for example, from a table 20 for each room. Although the table 12a in the room 201 and the table 12b in the room 202 are shown in the example of FIG. 3, if the number of rooms is large, the tables 12 as shown in FIG. 3 may be provided for the number of rooms.
  • the room reservation database 12 may have any configuration as long as the reservation status can be grasped for each room.
  • tables (12a, 12b) constituting a calendar are prepared for each room, and it is registered whether or not there is a reservation on each date of the calendar.
  • a single calendar may be prepared, and a room number having a reservation may be registered on each date of the single calendar.
  • the table for each room of the room reservation database 12 in the present embodiment represents a calendar as shown in FIG. 3, and the presence / absence of reservation for each date and the detailed reservation information when there is a reservation are registered.
  • the reservation information is information including at least the name of the reservation person (representative) of the day, but may further include the address of the reservation person, the number of persons, the check-in time, and the like.
  • a room reservation database 12 may separately include a “reservation flag” indicating the presence or absence of a reservation. Such a "reservation flag” may be provided in the column for each date in FIG. In the present embodiment, provision of the room reservation database 12 makes it possible to make a reservation for accommodation after designating a room.
  • the room reservation database 12 may be configured by storage means such as a hard disk. As long as data can be registered by any of various magnetic and optical physical means, it may be constituted by any means, and may be constituted by a semiconductor memory device.
  • the room database 12 is a database in which information of each room of the accommodation facility is registered.
  • the room information is information specific to the room other than the reservation, such as the area of the room and the number of beds.
  • the distance from the room to the elevator or the distance from the room to the emergency exit or stairs may be included.
  • the distance from the elevator is an important factor for the elderly, and the distance to the emergency exit and emergency stairs is also very important from the viewpoint of safety.
  • the room rate (accommodation rate) may be different depending on the season.
  • the disclosure flag may be provided in the information of the room registered by the disclosure flag room information database 16 (see FIG. 4).
  • the disclosure flag and its value are represented as “disclosure: acceptable” and “disclosure: not allowed”.
  • This disclosure flag is a flag indicating whether or not to release the inquiry about the reservation status of the room, and if the disclosure is acceptable, the value is "OK", and if not disclosed, the value of "NO” is taken. (See Figure 4). Note that “OK” corresponds to a preferable example of the value of "openable” in the claims. Moreover, “impossible” corresponds to a suitable example of the value of "disclosure impossible” in the claims.
  • the reservation information providing system 30 described above provides information on rooms that can be reserved without being reserved in response to an inquiry about the reservation status from the outside, as will be described later. Some rooms do not go public. Since such room information is not revealed to the inquiry, in order to indicate it, in the present embodiment, a public flag is provided in the room information database 16 to indicate whether or not room information can be disclosed. It was to be.
  • a user of the accommodation facility reservation system 10, for example, a manager of the accommodation facility, can appropriately set this disclosure flag.
  • the disclosure flag can be set to "impossible".
  • the disclosure flag setting unit 19 illustrated in FIG. 1 may set the disclosure flag as appropriate under predetermined conditions, for example, according to the status of reservation.
  • the disclosure flag may be dynamically set to "OK” or "OFF". It is suitable. If the number of remaining rooms is sufficiently large, it is also preferable to increase the number of rooms for which the disclosure flag is "disabled", and to make the available rooms look smaller than they actually are. Further, for example, when the reservation progresses and the number of remaining rooms decreases, it is also preferable to devise to set the open flag of all the remaining rooms not reserved for "OK".
  • the number of rooms for which the value of the disclosure flag is set to "OK" is specified. If the number of remaining rooms for which reservations have not been registered (the number of vacant rooms) is less than a predetermined first reference value, the open flag of all vacant rooms is Make the value "OK”.
  • the public flag setting unit 19 may be configured of a computer program that executes the function, a CPU that executes the program, and the like. Further, it may be configured by storage means for storing the first reference value and the second reference value, and the storage means may store the program of the computer. Like the room reservation database 12, the room information database 16 may be configured by any storage means such as a hard disk drive, an optical storage device, a semiconductor storage device, etc. as long as it can store predetermined data.
  • the room charge may be set to various values. As described above, it may be changed depending on the time or season, or the room charge may be changed according to the reservation situation.
  • the room charge setting unit 19b can dynamically change the room charge according to the number of vacant rooms for which reservations have not been made. For example, if the number of vacant rooms falls below a predetermined reference value, room rates can be increased by x% of standard room rates (x is a number greater than 0). In this case, a plurality of types of reference values may be prepared, and accordingly, a plurality of types of additional rates (x) may be prepared, and this additional rate for reducing the number of vacant rooms may be gradually increased.
  • the vacancy search unit 13 is connected to, for example, the Internet outside, and can receive an inquiry about the vacancy status from an applicant who wants to use the accommodation facility. This availability question will be sent with the date of one or more days to stay.
  • the vacancy search unit 13 searches the room reservation database 12 for the number of vacancy on the date related to the inquiry in response to the inquiry about the vacancy status.
  • the table of the accommodation reservation database 11 describes the type (single, twin, etc.) of the room for which the reservation is made and the number of reservations, so it is reserved for each type You can know the number of rooms.
  • the vacant room search unit 13 can know the number of vacant rooms (empty number) for each type by subtracting the number of reservations from the total number of rooms.
  • the vacancy search unit 13 returns the number of vacancy (number of vacancy) for each type of room obtained in this way as the vacancy status to the above-mentioned inquiry of the vacancy.
  • room types are listed as twin and single in FIG. 2, other types may be added. For example, sweets and semi-sweets may be added as examples of types.
  • the vacant room search unit 13 can be realized, for example, as a program of a computer, and the reservation search unit 13 may be configured from a CPU that executes the program and a communication interface with the Internet.
  • the reservation search part 14 which concerns on this embodiment is connected to the external internet, for example, and can receive the inquiry of the reservation condition of a room from the person who would like to use the accommodation facility. Inquiries about the room's reservation status will be sent with the date of one or more days to stay.
  • the reservation search unit 14 searches the room reservation database 12 for a room that has not been reserved on the date related to the inquiry in response to the inquiry about the reservation status of such a room.
  • the column of the name of the room reservation database 12 is “no reservation” or is blank, it indicates that the information of the reservation is not registered (ie, not reserved). Search for such a room, and take out one or more room numbers.
  • the reservation search unit 14 transmits the extracted room number to the room search unit 18.
  • the reservation search unit 14 can be realized, for example, as a program of a computer, and the reservation search unit 14 may be configured from a CPU that executes the program and a communication interface with the Internet.
  • Room search unit 18 The room search unit 18 reads out the information on the room of the room number from the room information database 16 based on the room number sent from the reservation search unit 14. Then, the information on the room is transmitted to the applicant who has sent the inquiry about the reservation status via the Internet or the like. As a result, the applicant can know information on available rooms on a desired date. Various means can be adopted as a method of transmitting room information. It may be sent by e-mail, or a web page may be created which contains information of available (reservable) rooms which are not reserved and may be provided to the terminal of the applicant. The room information to be provided may be all types of room information registered in the room information database 16 or may be narrowed down to desired information.
  • the reference room search unit 18 of the public flag takes out all the room information of the room number sent from the reservation search unit 14 and provides it to the applicant.
  • the room for providing the information may be limited based on the value. If the disclosure flag is set, the room search unit 18 first checks the value of the disclosure flag in the information of the room. Then, if the value is “impossible” as described above, it is determined that the information of the room is not disclosed, and the information is not transmitted to the applicant. Such a process allows the manager of the accommodation facility etc. to limit the room for disclosing the information.
  • the disclosure flag may not be used. For example, a configuration may be adopted in which no disclosure flag is provided, or a configuration in which the reservation search unit 14 does not refer to the disclosure flag while the disclosure flag itself is provided in the room information database 16 may be adopted. .
  • the room search unit 18 provides (sends) information on the room to the applicant, but may provide it along with a floor plan (a sketch of the room) so that the position of the room can be known. For example, a floor plan according to a Web page may be shown, and information such as “reservable, 2 persons in a room, 40 m in size, 20000 yen” may be displayed on each floor on the floor plan. If a reservation has already been registered and a new reservation can not be made, the display of the room may be left blank, or "Reserved" may be displayed.
  • the floor plan may be included in the room information database 16 and stored, or may be stored anywhere. For example, the room search unit 18 itself may store and manage the floor plan.
  • the display of the room may be blank, or “reservation not possible” may be displayed.
  • an elevator or an emergency exit / emergency stairs may be drawn during the floor plan, and the distance from there to each room may be illustrated.
  • the room search unit 18 can be realized, for example, as a program of a computer, similarly to the reservation search unit 14, and the room search unit 18 may be configured by a CPU that executes the program and a communication interface with the Internet. Also, the communication interface with the Internet may be shared with the reservation search unit 14.
  • the reservation registration unit 20 is connected to, for example, the external Internet, can receive an accommodation reservation request from a request for accommodation of the accommodation facility, and can register an accommodation reservation in the accommodation reservation database 11.
  • the reservation of the accommodation includes at least the name and address of the applicant, the type of room to be accommodated, and the date of accommodation for one or more days.
  • the reservation registration unit 20 registers the room type (and the number thereof) and the name and address of the room applicant in the table of the corresponding date in the room reservation database 11 based on the room reservation request. Note that such a reservation for accommodation is a conventional reservation for accommodation, and at the time of this reservation for accommodation, only the room type has been determined, and a specific room number has not been determined. Although confirmation of a room number is generally performed at the time of check-in, there is also known a reservation system that can confirm a room (number) before the day of accommodation.
  • the accommodation reservation is a) Make an accommodation reservation. b) Then, confirm the room (number). (For example, at check-in) It was done by the flow of.
  • the room reservation system it is necessary to specifically know which rooms can be reserved, but conventionally there is no mechanism for knowing which rooms can be reserved (accommodable) Because of that, it was difficult to realize such an accommodation reservation system.
  • the room reservation database 12 capable of knowing the state of reservation for each room, it is possible for the applicant to know the information of the room that can be reserved. As a result, the hotel guest can make a reservation request specifying a specific room.
  • the reservation registration unit 20 of the present embodiment can receive a reservation request accompanied by the designation of a room to be reserved.
  • the reservation registration unit 20 can register predetermined reservation information in the room reservation database 12 based on a reservation request accompanied by such designation of a room.
  • This reservation request includes the room (number) to be stayed, the date of one or more days, the number of persons, and the like.
  • the reservation request includes the name, address, etc. of the reservation requester.
  • the reservation request may include various other information.
  • Such a reservation request involving specification of a room may be made in various ways, but can also be made on the web page of the information of the room that can be reserved which the room search unit 18 has provided in response to the inquiry about the reservation status .
  • the reservation registration unit 20 may present a Web page for a reservation request.
  • the reservation requester may be configured to input the name, address, number of persons, date, etc. of the reservation requester on this Web page. The information input on the Web page is sent to the reservation registration unit 20.
  • a feature of this embodiment is that it can transmit and receive a reservation request for accommodation accompanied by room information.
  • the reservation applicant can make an accommodation reservation specifying a room that he / she wants to stay. For example, it is possible to make a reservation for a room close to the elevator or a room near the emergency stairs, etc., and to stay in a room that meets the wishes of the reservation applicant.
  • the reservation may be accepted with payment of the reservation money as a requirement in consideration of cancellation and the like.
  • the reservation registration unit 20 may prompt deposit of a reservation money in response to a reservation request.
  • a request for depositing a deposit may be made by presenting a web page for payment of the deposit to the reservation applicant, and making the deposit on the web page be paid. This payment may use the same procedure as the payment procedure at a general online sales site. For deposit payment, general bank transfer, credit card payment, payment by various electronic money, payment by virtual currency, etc. may be used.
  • the reservation registration unit 20 registers reservation information in the room reservation database 12 and transmits a reservation ID to the reservation applicant.
  • the reservation ID is predetermined digital data that identifies a reservation.
  • the user can use the reservation ID to stay at the accommodation facility. Since the reservation ID is data certifying that the user has made a reservation, the user can check in smoothly at the front desk using this reservation ID.
  • the structure which a user can enter a room directly using reservation ID is also demonstrated. Specific procedures for accommodation will be described later in the second embodiment.
  • FIG. 5 is a flow of the conventional accommodation reservation, and is a flowchart showing a flow of the operation of the accommodation reservation in the case where there is no specification of a specific room.
  • the user accesses the accommodation reservation system 10 via the Internet. Then, the room reservation system 10 is inquired about the availability.
  • the availability search unit 13 receives the inquiry about the availability.
  • step S5-2 the vacancy search unit 13 obtains the number of rooms already reserved from the booked accommodation reservation on the date based on the date included in the received vacancy situation inquiry. Can be done (see Figure 2). The number of available rooms can be determined by subtracting the number of reserved rooms from the number of available rooms of the accommodation facility. In this manner, the vacancy search unit 13 can transmit the obtained number of vacancies (vacancy status) to the user who has sent the inquiry about the vacancy status.
  • the number of available rooms may be presented for each type of room. For example, the number of vacancies in a single room may be 10, the number of vacancies in twin may be 20, and so on. It is good to show this for every date concerning a question.
  • transmission of the availability may be transmitted by various transmission methods. For example, it may be sent by e-mail, or the number of vacant rooms may be displayed on a web site.
  • the vacancy search unit 13 calculates the number of vacancy as the vacancy every time an inquiry about the vacancy is transmitted. However, it may be calculated in advance. If it is calculated in advance, the availability may be displayed in advance on the Web site. The user who makes an inquiry about the availability may be configured to be able to browse the web site where the number of available rooms is displayed by inputting a desired date. In addition, a Web page in which the number of vacancies for each date is displayed is prepared for each date, and the user who inquires about the vacancies is configured to browse the web page corresponding to the date. Good. In this way, the user can know the availability of reservations.
  • step S5-3 the user designates a desired date of one or more days, a desired room type, and a desired number of rooms based on the availability, and makes a reservation request for an accommodation reservation system Send to 10
  • the reservation registration unit 20 receives the reservation request for accommodation transmitted in this step.
  • the reservation registration unit 20 makes reservation reservation information including the type of the designated room and the number of the designated rooms for the date indicated in the received reservation request for accommodation. It registers in the database 11. The registered content is as described in FIG.
  • the disclosure flag setting unit 19 may set the disclosure flag to "impossible" by the number of rooms registered in the accommodation reservation database 11. This makes it possible to hide from the inquiry about the reservation status by the number of reserved rooms, and secure the reserved rooms.
  • two types of reservations i.e., a reservation in which only the type and number of conventional rooms are specified and a reservation in which a specific room to be described next is specified are provided simultaneously.
  • the room reserved when reservations are made only with the type and number of conventional rooms, the room reserved by concealing the room from the inquiry about the reservation status It is because it can secure the number of
  • the number of rooms searched and output by the room search unit 18 is reduced, so that the number of rooms that can individually make a reservation can be reduced, and therefore, the number of rooms reserved in step S5-4 Number of rooms can be secured.
  • various criteria can be provided according to the situation as to which room's public flag is to be made "impossible" specifically. For example, it is possible to select a room which is hard to be selected and which is far from the emergency exit, and extracting at random is also a reasonable measure.
  • the disclosure flag setting unit 19 may be configured to instruct the manager of the accommodation facility to make a selection. The instruction may display an alert message on an electronic mail or computer screen. The administrator who sees such an e-mail or display sets the disclosure flag of the predetermined room to "impossible". With the above flow, it is possible to make a reservation according to the date and the type of room in the accommodation facility.
  • step S 6-1 the user accesses the accommodation reservation system 10 via the Internet. Then, the reservation reservation system 10 is inquired about the reservation status. The reservation search unit 14 receives this reservation status inquiry.
  • step S6-2 the reservation search unit 14 searches the room reservation database 12 for a room which has not been registered as a reservation and which can be accommodated on the date, based on the date included in the received inquiry about the reservation status. Then, the reservation search unit 14 transmits the reservation available room (room number) obtained by the search to the room search unit 18.
  • step S6-3 based on the received room (room number), the room search unit 18 extracts the information of the room from the room information database 16, and transmits the reservation status inquiry to the user who has sent the inquiry. By this, the user can know the information of the room which can be reserved for each room.
  • the room search unit 18 uses the information of the room as the user. Not disclosed (provided). It is also useful to provide room information with a room plan (floor plan) that represents the arrangement of the room. For example, the distance between the room and the elevator can be easily grasped, which is convenient for the user.
  • step S6-4 the user determines a room to be reserved based on the information of the available rooms. Then, a reservation request is transmitted to the accommodation facility reservation system 10 in order to obtain a reservation of the determined room.
  • a characteristic matter of the reservation request in the present embodiment is that the specification of the room is included in the reservation request. As a result, it is possible to obtain a reservation designating a desired room specifically.
  • the reservation registration unit 20 receives the reservation request transmitted in this step.
  • step S6-5 the reservation registration unit 20 registers, in the room reservation database 12, information of the reservation of the designated room for the date indicated by the received reservation request.
  • the registered content is as described in FIG.
  • the reservation registration unit 20 creates a reservation ID, which is data identifying the reservation, and transmits the reservation ID to the user.
  • This reservation ID can also be used as a key of a designated room, and the user can enter the designated room using this reservation ID.
  • the user can store and use the transmitted reservation ID in a smart phone or the like, and the details will be described in the second embodiment.
  • the reservation ID is data that can prove that the person has made a legitimate reservation, it may be used when checking in at the front desk, and may be useful for facilitating the procedure.
  • it is preferable to include reservation ID in the information on reservation for example, to register it in the room reservation database 12. By registering the reservation ID, as described later, the accommodation facility can appropriately confirm the contents of the reservation, and, by holding (knowing) the reservation ID, It can be confirmed that the user has made a legitimate reservation. With the above flow, it is possible to make a reservation by designating a specific room in the accommodation facility.
  • an operation (with the flow chart in FIG. 5) of reserving only with room type (single, twin, etc.) without specifying a specific room (room number)
  • room type single, twin, etc.
  • the accommodation facility reservation system 10 may be configured such that these two reservation methods can be simultaneously handled. It is possible to mix two types of reservation methods by devising that each room reserved by each reservation method can be secured.
  • the open flag described above may be changed dynamically. If a room type is reserved without specifying a specific room number, as described above, for example, the number of rooms for which the disclosure flag is “impossible” is set so as not to open the room for the number of reservations. By increasing the number, it is possible to secure the number of rooms for which the room reservation has been made with only the room type. In other words, a room for which the disclosure flag is set to "Yes” is treated as a room specifically prepared for a reservation that designates a room, and a room for which the disclosure flag is set to "No" is specifically It is also preferable to handle the room as a room prepared for reservation by only the room type without specifying a room. In addition, coexistence (mixture) of such two types of reservation methods can be applied to Embodiment 1B and Embodiment 2 described later.
  • the accommodation reservation system 10 includes a room reservation database 12, a reservation search unit 14, a room information database 16, and a room search.
  • a configuration including the unit 18 and the reservation registration unit 20 but excluding the reservation registration unit 20 is referred to as a reservation information providing system 30.
  • the reservation information providing system 30 is a system capable of providing the user with the reservation status for each room, and is a system capable of providing the user with new convenience not conventionally known.
  • the accommodation facility reservation system 10 shown in FIG. 1 does not have to have all the components arranged in one place, and does not have to be accommodated in one case.
  • the reservation information providing system 30 may be disposed at the head office of the accommodation facility, and the reservation registration unit 20 may be disposed at a branch or a subsidiary.
  • the reservation registration unit 20 may be configured to be disposed at a shop front of various travel agencies.
  • each configuration shown in FIG. 1 may be distributed and arranged at a plurality of places connected by a network (for example, the Internet, an in-house network).
  • Embodiment 1B Waiting for Cancellation
  • the accommodation reservation system 10 acquires information on rooms that can be accommodated and provides it to the user in response to the inquiry about the reservation status. Then, based on the information of the room, the user can request the accommodation facility reservation system 10 to make a reservation specifying the room.
  • FIG. 1B A configuration block diagram of the accommodation facility reservation system 110 of such embodiment 1B is shown in FIG.
  • the difference from the accommodation facility reservation system 10 of the first embodiment is the room reservation database 112 and the reservation registration unit 120, and the other configuration is the same as that of the accommodation facility reservation system 10 of FIG.
  • the accommodation facility reservation system 110 adds the following function additions (1) and (2) to the first embodiment (FIG. 1)) in order to realize the above functions.
  • the room reservation database 112 of the embodiment 1B is configured to register not only reservations but also waiting for cancellation in the room reservation database 12 of the embodiment 1 described above. There is. A conceptual view of the room reservation database 112 configured in this way is shown in FIG. Similar to the room reservation database 12 of the first embodiment, a table is provided for each room. A table 112a is provided for the room 201, and a table 112b is provided for the room 202. Each of the tables 112a and 112b is a calendar, and for each date, it is possible to register reservation information as in the first embodiment (FIG. 3).
  • the reservation database 112 is configured to be able to register information waiting for cancellation.
  • the information awaiting cancellation may be any information as long as it can identify a person waiting for cancellation. For example, a name and an address are preferable examples.
  • the user has a function of registering the waiting for cancellation in the reservation database 112, but the user who is waiting for the cancellation registers the waiting for cancellation, and the second room other than the second room (room 201) It is also acceptable to make a reservation.
  • the reservation registration unit 120 according to the embodiment 1B notifies “Saburo Suzuki” to that effect.
  • Suzuki Saburo can know that there is a cancellation of the room 202, so that the room 202 can be reserved thereafter, and the reservation of the room 201 will be cancelled.
  • the reservation registration unit 120 of the embodiment 1B With respect to the reservation registration unit 20 of the operation embodiment 1 related to the cancel operation of the reservation registration unit 20, the reservation registration unit 120 of the embodiment 1B not only registers the reservation based on the reservation request, but also the user
  • the wait for cancellation is registered in the room reservation database 112 based on the request for wait for cancellation from. Such registration for waiting for cancellation is described in the above (1). Registration for waiting for cancellation is also performed by registering information for waiting for cancellation in the room reservation database 112, as in the case of registration for reservation.
  • the information waiting for cancellation may be any information as long as the person who is waiting for cancellation can be identified.
  • the reservation registration unit 120 of Embodiment 1B deletes (cancels) the information of the reservation that has already been registered, based on the cancellation request.
  • the cancellation request may include at least the (number of) rooms pertaining to the request and the date.
  • the name of the user who is about to cancel (the same user as the user who made the reservation), the reservation ID issued when the reservation to be canceled is registered, and the like are also sent to the user , Preferably included in the cancellation request. This is to prevent a third party from arbitrarily requesting cancellation.
  • the reservation registration unit 120 of the embodiment 1B receives the cancellation request and deletes the information of the already registered reservation, whether or not cancellation waiting is registered for the room and the date thereof is deleted. Confirm. Then, when waiting for cancellation is registered for the room and date, a message indicating that the reservation has been canceled (message) is sent to the user who registered the waiting for cancellation (user who is waiting for cancellation) Do. As a result, the user who was waiting for cancellation could know that the reservation was canceled and the room could be reserved, so if a new reservation request is made to the reservation registration unit 120, You can make a reservation for the room.
  • FIG. 9 is an operation of registering for awaiting cancellation.
  • the process of step S9-1 is the same as step S6-1 of FIG. That is, the user inquires about the reservation status to the accommodation reservation system 10 via the Internet.
  • step S 9-2 based on the date included in the received inquiry about the reservation status, the reservation search unit 14 searches the room reservation database 12 for a room where the reservation is not registered but the accommodation is possible. Then, the reservation search unit 14 transmits, to the room search unit 18, the reservation available room (room number) obtained by the search and the room (room number) in which the reservation can not be made.
  • step S9-2 is different from step S6-2 described above in that the room search unit 18 transmits not only the room number which can be reserved but also the room number which can not be reserved. By this, the user can know not only the room where the reservation can be made but also the information of the room where the reservation can not be made, and so-called cancellation waiting can be performed.
  • step S9-3 based on the received room (room number), the room search unit 18 extracts the information of the room from the room information database 16, and transmits the reservation status inquiry to the user who has sent the inquiry.
  • the received room number includes two types of rooms that can be accommodated and rooms that can not be accommodated. Therefore, the user can know not only the information of the room which can be reserved but also the information of the room which has already been reserved (a room which can not be reserved).
  • the room search unit 18 transmits, to the user, information of the rooms that can be reserved, the rooms that can not be reserved, and the respective rooms.
  • the user may be able to find a room from which the user can not make a reservation if the user can not find a room he would like to stay in the room where he can make a reservation. In this way, if the user can find a room that he / she wants to stay from among the rooms that can not be reserved, the user can wait for cancellation.
  • the room search unit 18 has a disclosure flag in the room information, and when the value of the disclosure flag is “impossible”, the room information Does not disclose (provide) to users. For example, if the value of the disclosure flag of the information of the room that can not be accommodated is "impossible", the information is not disclosed to the user, and the information is not awaiting cancellation.
  • the manager or the like of the accommodation facility can prevent the user from disclosing not only the room that can be reserved but also the information of the room that can not be reserved. It is also useful to provide room information with a room plan (floor plan) that represents the arrangement of the room. Therefore, the user can wait for cancellation of the room (register for cancellation) based on, for example, the information of the room reserved (and thus can not be reserved) in the room near the elevator.
  • step S9-4 the user determines a room to wait for cancellation based on the information of the room that can not be reserved.
  • the operation in the case where the user decides the room to be reserved (a room to stay in) from the rooms which can be reserved is as described in the flowchart of FIG. 6 of the first embodiment, I want to.
  • the operation in the case where the user waits for cancellation will be described.
  • the request for waiting for cancellation includes information on a room waiting for cancellation (room number), a date of 1 day or more, and information on a user who is waiting for cancellation (name, address).
  • the request for waiting for cancellation may include the telephone number, the e-mail address, etc. of the user who transmits the request for waiting for cancellation (the user who is waiting for cancellation).
  • the cancellation pending request can be sent in various ways. For example, on the Web site, information on rooms that can be reserved or rooms that can not be reserved is displayed to the user, and the user clicks on the display of the room that you want to wait for cancellation. It may be configured to transmit to system 110.
  • the reservation registration unit 20 receives the cancellation waiting request transmitted in step S9-4.
  • the reservation registration unit 20 registers, in the room reservation database 112, information on waiting for cancellation for the designated room for the date indicated by the received request for cancellation waiting. The registered contents are as described in FIG. 5 and the explanation thereof, and the information of the user waiting for cancellation is registered.
  • step S9-5 the reservation registration unit 20 transmits to the user who has registered the reservation in the room for which cancellation is awaiting, that cancellation waiting has been registered. May be With this notification of waiting for cancellation, the user who has made a reservation can know that waiting for cancellation is registered for his own reservation. In this case, the user who is making a reservation may think that the room may be changed depending on the conditions, so the user waiting for cancellation is likely to be able to stay in the desired room. Is considered.
  • a user who has made a reservation may think that the room may be changed.
  • the additional fee may be borne by the user who has registered for the cancellation wait.
  • the difference of 3,000 yen can be borne by the user who has registered for awaiting cancellation.
  • a user who has registered for awaiting cancellation can stay in the desired room, so an additional charge of ⁇ 3,000 is added to the original ⁇ 10,000 charge for ⁇ 13,000. It seems that there are many cases where it is acceptable to pay as well.
  • the user who has registered the waiting for cancellation can stay in the desired room even if the advance reservation person approves the change of the room, even if it bears the extra charge.
  • a user who is aware of a change in room can stay in a more expensive room without a change in charge, which is a method that benefits all the users.
  • the reservation registration unit 20 can also transmit a proposal to make the cancellation fee free of charge to the user who has made the reservation, together with the notification that the wait for cancellation is registered. Users who receive such a proposal may consider that they may cancel a room. In that case, the user who registered the waiting for cancellation can stay in the desired room.
  • the above (a) and (b) may be executed by the reservation registration unit 20, but may be executed by a manager or person in charge of the accommodation facility.
  • notification that there is such a registration awaiting cancellation may be notified only to the user who has requested such notification.
  • waiting for cancellation can be registered for a room that has already been reserved.
  • step S10-1 the user who has booked the room cancels the booking.
  • the user transmits a cancellation request to the accommodation reservation system 110.
  • the cancellation request includes a room to cancel and a date of one or more days to cancel.
  • the cancellation request may include a reservation ID for certifying that the sender who sent the cancellation request is the person who made the reservation, the name of the person, and the like. It is because it can be judged from these reservation ID etc. whether it is a valid cancellation request.
  • the description will be continued on the premise that the person who made the reservation has sent the cancellation.
  • step S10-2 the reservation registration unit 20 receives the above-mentioned cancellation request.
  • the reservation registration unit 20 deletes the registration of the reservation from the room reservation database 112 (see FIG. 7) based on the content of the cancellation request. For example, as shown in the example of FIG. 8, “patent Taro” has registered a reservation for room 201 on October 1 and an example will be described in which “patent Taro” cancels the reservation.
  • the reservation registration part 20 which received such a cancellation request deletes the reservation of the patent Taro in the table 112a.
  • the case where there is a reservation only for one day has been described as an example, but when canceling the reservation over two or more days, the contents of each corresponding table are deleted.
  • step S10-3 the reservation registration unit 20 determines whether or not waiting for cancellation is registered regarding the room and date for which the reservation has been deleted. If waiting for cancellation is registered, the process proceeds to step S10-4. If waiting for cancellation is not registered, the process ends. For example, the reservation registration unit 20 cancels the reservation of Patent Taro regarding the room 201 of October 1 in the reservation database 112. Then, it is discovered that waiting for cancellation of "patent Hanako" is registered in the canceled room 201 of October 1. As a result, the process proceeds to step S10-4.
  • step S10-4 the reservation registration unit 20 transmits, to the “patent Hanako” discovered above, that there has been a cancellation in room 201 of October 1.
  • patent Hanako can know that there was a cancellation for the room 201 of October 1.
  • the process of step S10-5 is the same as step S6-4 of FIG. That is, since patent Hanako has awaited for cancellation in Room 201 on October 1st, a reservation request specifying a room for Room 1 on October 1 with the name of “patent Hanako” is sent to accommodation facility reservation system 110. To send.
  • the reservation registration unit 20 receives the reservation request transmitted in this step.
  • step S10-6 is the same as step S6-5 of FIG. That is, the reservation registration unit 20 registers, in the room reservation database 112, the information of the reservation of the designated room for the date indicated by the reservation request received from the patent Hanako.
  • the registered contents are as described above with reference to FIG. With the above-mentioned flow, patent Hanako has succeeded in waiting for cancellation, and can reserve room October 201 as desired.
  • Embodiment 2 In the accommodation facility management system embodiments 1 and 1B, the accommodation facility reservation system 10 (110) capable of making reservations by specifically designating a room has been described. In this way, even if a reservation is made by designating a room, it is possible to check in at the front of the accommodation facility as before. However, since a room has already been designated, it may be permitted to enter the room directly. For example, by configuring the room to be allowed to enter using the reservation ID, the user can directly enter the room, and convenience can be improved. According to such a configuration, check-in can be performed even at night when the front is closed, and an accommodation facility with improved convenience can be realized.
  • the accommodation facility 300 is a simplified accommodation facility for the purpose of explanation, and is composed of a first floor (1F) and a second floor (2F).
  • the first floor is where the front lobby is located, and comprises a front 304, a front gate 306, and an elevator 308 leading to the second floor.
  • the front gate 306 is, for example, an automatic door, and includes a gate control device 306 a that controls the front gate 306.
  • the second floor is a room, and rooms 201 and 202 for accommodation are provided. In the second embodiment, in order to simplify the description, the case where there are two rooms will be described.
  • the elevator 308 is provided between the first floor and the other.
  • a door 301 is provided in the room 201, and a door control device 301a that controls the door is provided.
  • a door 302 is provided, and a door control device 302a that controls the door 302 is provided.
  • Gate control device 306a, door control device 301a, 302a The gate control device 306a and the door control devices 301a and 302a basically have the same function as any of the control devices, and controls the opening and closing of the provided front gate 306 and the doors 301 and 302.
  • the gate control device 306a and the door control devices 301a and 302a are controlled by the accommodation facility management device 400 described below.
  • the accommodation facility management device 400 controls the gate control device 306a and the door control devices 301a and 302a and can be placed in either the normal lock or the normally open state.
  • the normal lock state is literally a state in which the door or gate is locked, and a state in which the door can be unlocked and passed only when a predetermined key is presented to the gate control device 306a or the door control device 301a (302a). It is.
  • the gate control device 306a and the door control device 301a (302a) are placed in a state where the gate and the door are not locked, and anyone can pass there.
  • the key in this embodiment is a predetermined digital data as a key for opening (unlocking) the door 301 or the gate, or a data carrier storing the digital data.
  • a management ID or a reservation ID is used as a key.
  • the management ID is used by the accommodation facility as a key for room management.
  • the reservation ID is used as a key for the user (accommodator) to open (unlock) the room used by him / her.
  • the key (digital data) can be used in various ways, for example it is preferable to store it on a predetermined data carrier and use it.
  • an IC card or a USB memory can be used. It can also be stored in a smart phone equipped with an IC card function.
  • the key may be configured to be expressed by a bar code or a two-dimensional bar code (QR code (registered trademark)) and read this by an optical means.
  • the key (digital data) may be printed on an accommodation coupon or the like. Then, the user may manually input the key (digital data) from a predetermined keyboard or keypad while watching the accommodation coupon.
  • the “presentation” of the key is a key by causing the user to touch a predetermined data carrier (for example, an IC card) on the key reading unit (for example, NFC reading unit 354 described later) of the door control device 301a It says to make it read digital data.
  • “presentation” means that the door control device 301a (302a) and the gate control device 306a read the key.
  • the door control device 301a (302a) is controlled by the accommodation management device 400, and in principle, is normally placed in a locked state.
  • a configuration block diagram of the accommodation facility management apparatus 400 is shown in FIG.
  • a system of the entire accommodation facility including the accommodation facility management device 400, the gate control device 306a of the accommodation facility 300, and the door control device 301a (302a) of the accommodation facility 300 is called an accommodation facility management system 404 (see FIG. 13).
  • the door control device 301a (302a) inquires of the accommodation facility management device 400 whether or not the door 301 (302) should be unlocked for the key. In response to this inquiry, the accommodation facility management device 400 instructs the door control device 301a (302a) whether or not the door 301 (302) is to be unlocked, and the door control device 301a (302a) uses the content of the instruction. Control the opening and closing of the door.
  • the accommodation facility management device 400 instructs the door control device 301a (302a) to open the door when a management ID which is a type of key is presented for a room for which a reservation has not been made.
  • the management ID is a key used by a custodian or employee of the accommodation facility, etc. Even in a room where a reservation has not been made, the management ID can be presented and entered for cleaning or the like.
  • the accommodation facility management apparatus 400 operates in the same manner as described above when the management ID is presented for a room for which a reservation has been made, but the same door is also used when the reservation ID which is a type of key is presented. It instructs the door control device 301a (302a) to open.
  • the reservation ID is issued when a reservation designating a room is registered, and is provided to the user.
  • the user who made the reservation can directly enter the reserved room by presenting the reservation ID to the door control device 301a (302a) of the room pertaining to the reservation on the day of the reservation.
  • FIG. 3 A configuration block diagram of the door control device 301a (302a) is shown in FIG.
  • the door control device 301a (302a) includes a communication unit 350, a locking and unlocking unit 352, an NFC reading unit 354, a camera unit 356, and a keypad unit 358.
  • the door control device 301 can be configured as a computer and various interfaces connected thereto.
  • the communication unit 350 is a unit that communicates with the accommodation facility management apparatus 400, and may be configured of a program that describes the communication function, a processor that executes the program, and a communication interface.
  • the locking and unlocking unit 352 is means for locking or unlocking the door 301 (302), and includes an interface for instructing the door 301 to lock, unlock, or the like.
  • An NFC (Near Field Communication: registered trademark) reader 354 is a means for reading a key (management ID, reservation ID) using so-called NFC technology, and is also called an NFC card reader.
  • an IC card of NFC standard is touched on the NFC reading unit 354, and the NFC reading unit 354 reads a key (digital data) held by the IC card.
  • the camera unit 356 is a means for capturing a barcode or a QR code (registered trademark) and reading a key represented by them.
  • the camera unit 356 is a preferable example of the optical code reading unit (key reading unit) in the claims.
  • Various optical codes may be employed. It may be a one-dimensional barcode used previously, or a two-dimensional barcode (for example, a QR code).
  • the keypad unit 358 is a means by which the user manually inputs a key (for example, reservation ID), may be a mechanical keyboard, or may be configured to input data by a touch panel.
  • a key for example, reservation ID
  • the key pad portion 358 may use various input methods (for example, flip input) used in mobile communication (for example, smart phone).
  • a mechanism for reading out the key by infrared communication may be used.
  • a USB interface may be provided to read out the USB memory storing the key.
  • a mechanism for reading out keys from an external device using the BlueTooth (registered trademark) standard may be used.
  • a mechanism may be used in which a key is read from an external device using Wi-fi communication (for example, Wi-fi Direct, etc.).
  • At least one means for reading the key may be provided if a simpler configuration is desired. For example, if the key always uses an IC card of NFC standard, a configuration provided with only the NFC reading unit 354 may be adopted.
  • the means for reading these keys is a preferred example of the key reading unit in the claims, but as described above, the key reading unit As long as various wireless means and means for communicating keys (digital data) by infrared rays, key reading units adopting various methods such as wireless LAN and Wi-fi communication means may be used.
  • a key (digital data) is stored in an IC card, it may be a contact-type (type having an electrical contact) IC card or a non-contact type IC card (for example, the above-described NFC type).
  • the key reading unit in the claims also includes an interface for reading a memory card storing a key (digital data), a flash memory and the like.
  • the key reading unit in the claims also includes various interfaces for reading the key from an optical or magnetic storage means (DVD disc, magnetic card, etc.) storing the key (digital data).
  • the key presentation user can unlock the door by presenting the key (management ID, reservation ID) to the door control device 301a (302a).
  • “presentation” means that the door control device 301a (302a) reads a key (management ID, reservation ID), that is, a key is input.
  • a key management ID, reservation ID
  • it means having the NFC reading unit 354 read an IC card storing a key (management ID, reservation ID).
  • the camera unit 356 causes the camera unit 356 to read image data recorded with a key (management ID, reservation ID) using a (one-dimensional or two-dimensional) barcode (such as QR code (registered trademark)). It means having the key to be read read.
  • key presentation that a person manually inputs a key from the keypad unit 358 while looking at a note describing the key or based on his / her memory.
  • the “key presentation” may be performed in various other manners as long as the key (digital data) is read by the door control device 301 a (302 a) and can be input.
  • the door control device 301a (302a) may be provided with other reading means other than the configuration shown in FIG.
  • Gate controller 306a The gate control device 306a is also controlled by the accommodation management device 400, and in principle, during the opening hours of the reception front of the accommodation, it is normally left free and anyone can pass the gate 306 freely.
  • the gate control device 306a is normally placed in a locked state by the accommodation facility management device 400, and unlocked and allowed to pass only when a predetermined key is presented.
  • the gate control device 306a which is normally in a locked state, inquires of the accommodation management device 400 whether or not the front gate 306 should be unlocked for that key.
  • the accommodation facility management device 400 instructs the gate control device 306a whether to unlock the front gate 306, and the gate control device 306a opens and closes the front gate 306 based on the content of the instruction. Control.
  • the gate control device 306a placed in the normal lock state operates, for example, as follows.
  • the gate control device 306a When a management ID is presented from the accommodation facility management device 400, the gate control device 306a is instructed to open the front gate 306.
  • the accommodation facility management apparatus 400 instructs the gate control device 306 a to open the front gate 306 when the reservation ID issued to the user of the room is presented as a key for the room where the reservation is made. Do.
  • the user of the room in which the reservation is made ie, the guest, is allowed to pass through the front gate 306 freely.
  • the accommodation facility management device 400 instructs the gate control device 306a to keep the front gate 306 closed when any other key is presented. For example, when the reservation ID after the reservation date has passed is presented as a key, of course, an instruction is sent to the gate control device 306a to keep the front gate 306 closed. After the date of booking has passed, they are no longer guests.
  • a block diagram of a configuration gating device 306a of the gate control unit 306a is the same as that of the gate control unit 301a (302a) shown in FIG. 12. Although the configuration is the same, as described above, the method of control by the accommodation facility management device 400 is different. Also, in FIG. 12, "door” should be read as "gate”.
  • Accommodation management device 400 A configuration block diagram of the accommodation facility management apparatus 400 is shown in FIG. As shown in this figure, the accommodation facility management device 400 includes a room reservation database 12 (or 112) and a lock control device 402. The lock control device 402 controls the door control device 301a (302a) and the gate control device 306a using the reservation ID stored in the room reservation database 12 (112).
  • a reservation ID provided to the user is used as a key for unlocking the door 301 (302) of the room. Therefore, the room reservation database 12 (112) is used to confirm this reservation ID.
  • the room reservation database 12 (112) corresponds to a preferred example of the claimed key database.
  • the reservation ID is also a preferred example of a claimed key.
  • the accommodation facility management apparatus 400 may include the accommodation reservation database 11 in addition to the room reservation database 12 (or 112).
  • An accommodation ID is stored in the accommodation reservation database 11 at the time of accommodation reservation, and this accommodation ID can be used as a key of a room.
  • the user who has made a conventional accommodation reservation performs check-in at the front desk, and when the room is determined at the check-in, the key (accommodation key) of the confirmed room is presented to the user.
  • it is provided to the user as an IC card (NFC card) storing the accommodation key.
  • the user can unlock the door 301 of the room by holding (touching) the IC card over the door control device 301a or the like.
  • the accommodation key can also be read on a smart phone with an NFC function owned by the user (accommodator).
  • the user can use the smart phone as the NFC card storing the accommodation key, so that the door can be unlocked using the smart phone.
  • the smartphone corresponds to a preferred example of a device with an IC card function in the scope of claims.
  • the IC card function arrival device of a claim it may be a watch-type device, or may have a form such as a notebook computer or a tablet computer.
  • the accommodation reservation database 11 also corresponds to a suitable example of the key database of the claims.
  • the accommodation facility management apparatus 400 controls the opening and closing of the door control device 301a and the like using the reservation ID when the room is reserved as a key. Furthermore, based on the conventional accommodation reservation, even when the accommodation key of the determined room is presented when the room is determined at the time of check-in, the opening and closing of the door of the room can also be controlled.
  • the accommodation reservation database 11 is used to refer to the key used to open and close the door, but only the “key” such as the accommodation ID provided at the time of check-in is used in the accommodation reservation database Instead, it may be separately stored as an accommodation ID database 11a and used. Such an accommodation ID database 11a is shown in FIG.
  • the reservation ID stored in the room reservation database 12 (112) may also be stored in the accommodation ID database. If keys for unlocking the room door 301 etc. are collectively stored in one place, there is an advantage that search becomes easier.
  • the accommodation ID database 11a also corresponds to a suitable example of the claimed key database.
  • the room reservation database 12 (or 112) is the same means as the room reservation database 12 shown in FIG. 1 of the first embodiment or the room reservation database 112 shown in FIG.
  • the accommodation reservation database 11 is the same means as the accommodation database 11 of the first embodiment (FIG. 1, FIG. 7). That is, the accommodation facility management apparatus 400 is a system partially having the same configuration as the accommodation facility reservation system 10 (or 110) described above. In other words, the accommodation facility management apparatus 400 according to the second embodiment is a system that manages accommodation facilities based on the contents reserved by the accommodation facility reservation system 10 (110) described above. Therefore, the database in which the reservation etc. is stored is shared.
  • a characteristic feature of the second embodiment is that, when a reservation is made by designating a room in the first embodiment, control of the front gate 306 and the doors 301 and 302 of the room is performed based on the reservation. By performing control based on the contents of the reservation, it is possible to directly enter the room by omitting the check-in at the front desk, and a more convenient accommodation facility can be realized.
  • Lock control unit 402 The lock control unit 402 controls the door control devices 301a and 302a and the gate control unit 306a based on the contents of the room reservation database 12 (112). For example, the lock control unit 402 normally keeps the door control device 301a (302a) of a room for which a reservation is not registered for a certain day in a locked state, and places the door 301 (302) in a locked state in principle. Then, when the door control unit 301a (302a) detects that the management ID is presented, the door control unit 301a (302a) is controlled to unlock the door 301 (302), and room entry is possible. I assume.
  • the lock control unit 402 normally keeps the door control device 301a (302a) of the room for which reservation is registered for a certain day in a locked state, and in principle locks the door 301 (302). Placing is similar to a room where a reservation is not registered.
  • the door control unit 301a (302a) detects that the management ID or the reservation ID relating to the reservation of the room is presented, the door control unit 301a (302a) is controlled to control the door 301 (the door control unit 301a (302a)). 302) unlock and allow entry.
  • the lock control unit 402 controls the gate control unit 306a in substantially the same manner as the door control device 301a (302a).
  • the gate control unit 306a is normally released during the business hours of the accommodation facility and controlled so that anyone can pass through.
  • outside business hours it is normally placed in a locked state, and when a key such as a management ID or a reservation ID is presented, the gate 306 is unlocked and can pass.
  • the same control as the door control device 2301a (302a) is performed.
  • FIG. 14 illustrates the operation when the user (accommodator) who made the accommodation reservation by specifying the room goes to the accommodation on the first day of the accommodation day and goes directly to the room without having to check in at the front desk.
  • a flowchart is shown.
  • the flowchart shown in FIG. 14 depicts the operations of the user (accommodator), the door control device 301a of the room in which the user is staying, and the accommodation facility management device 400.
  • step S14-1 the user goes directly to the room which has made a reservation without having to check in at the front desk. For example, even if the front desk is not open at night, etc., a reservation can be made in advance by designating a room, so it is possible to go straight to that room. In this case, it may be considered that it is necessary to pass through the front gate 306 or other gates before reaching the room.
  • the front gate 306 is locked (normally locked) when outside business hours, but the user can unlock the front gate 306 by presenting a reservation ID. You can pass through. With the same control as for the other gates other than the front gate 306, the user who has made a reservation on that day can be unlocked by presenting a reservation ID.
  • step S14-2 the user presents the reservation ID to the door control device 301a of the room to be stayed.
  • the room to be stayed will be described as room 201 (see FIG. 11).
  • the user acquires a reservation ID when making a reservation designating a room (step S6-5 in FIG. 6), but the user can use the acquired reservation ID as a smart with an NFC card function, for example. Store in a phone etc. The user can hold this smartphone over the NFC reading unit 354 for reading.
  • the reservation ID may be stored in a smartphone, a tablet computer, a notebook computer, or the like that does not have the NFC card function.
  • a smartphone may have a function of displaying predetermined digital data on a screen as a two-dimensional bar code such as a QR code, and can display a QR code representing a reservation ID on the screen.
  • a screen may be taken by the camera unit 356 and read.
  • the user may manually input a reservation ID (digital data) at the keypad unit 358.
  • the user is mainly described with a smart phone having an NFC card function, but an IC card itself based on the NFC standard may be used.
  • step S14-3 the NFC reading unit 354 of the door control device 301a reads a smart phone having an NFC card function, and takes in a reservation ID as a key.
  • reading of the reservation ID may be read by the camera unit 356 or may be input by the key pad unit 358.
  • the NFC reading unit transmits the read reservation ID to the communication unit 350.
  • the camera unit 356 or the keypad unit 358 may transmit.
  • the data to be transmitted may include a room number in addition to the reservation ID.
  • the number, the address, and the like of the door control device 301a that is the sender may be included.
  • the communication unit 350 receives the transmitted data, and transmits the data to the accommodation facility management device 400.
  • the data to be transmitted may include the room number (for example, 201) or the number or address of the door control device 301a as well as the reservation ID as a key. By these, the accommodation facility management system 400 can determine which room and which key are to be used.
  • step S14-4 the lock control device 402 of the accommodation facility management device 400 receives the transmitted reservation ID.
  • the accommodation facility management apparatus 400 (lock control apparatus 402) and the door control apparatus 301a (302a) and the gate control apparatus 306a are connected by a predetermined communication line.
  • the communication line may be anything as long as it can communicate, but for example, it is preferable to connect by LAN, and Ethernet (registered trademark) may be used. Also, so-called wireless LAN, Wi-fi or the like may be used, or these may be mixed.
  • the lock control device 402 searches the room reservation database 12 (112) from the room number sent together with the received reservation ID, and checks whether there is a reservation on "the day" (the current day).
  • the lock control device 402 compares the extracted reservation ID with the transmitted reservation ID, and if the two coincide, it transmits an unlocking command to the door control device 301a which is the sender. Then, the process proceeds to steps S14-6 and S14-7. As a result of the comparison, when the information does not match or when the reservation information of the room is not found, an unlocking impossible command is transmitted to the door control device 301a which is the sender. Then, the process proceeds to step S14-5.
  • step S14-5 the door control device 301a receives the unlocking impossible command.
  • the communication unit 350 of the door control device 301a receives this unlocking impossible command, and instructs the locking and unlocking unit 352 to maintain the locked state.
  • the locking and unlocking unit 352 maintains the door 301 in the locked state, and the user can not enter the room.
  • step S14-6 the door control device 301a receives an unlocking command.
  • the communication unit 350 that has received the unlocking command instructs the locking and unlocking unit 352 to unlock the door 301 and open it.
  • the locking and unlocking unit 352 unlocks and opens the door 301.
  • the user can enter the room.
  • This step S14-6 is basically the case where the reservation ID is correct (when it matches the registered reservation ID), and the case where it is recognized that the user has made a valid reservation.
  • step S14-7 if the lock control device 402 of the accommodation facility management device 400 enters the room for the first time (the first time) using the transmitted reservation ID, the name and the name of the user in the guest list Check if the address etc. is registered. As a result of this confirmation, when the name and address of the user are not registered in the guest list, the name, address and the like of the user are registered in the registrant list, and the content is updated.
  • the guest list may be stored anywhere. Predetermined storage means in the lock control device 402 may be used, or storage means similar to the room reservation database 12 (112) shown in FIG. 13 may be used.
  • the guest list including the user is automatically created, so the guest list can be automatically created without checking in at the front desk. .
  • step S14-7 in the case of the first entry (first time) using the transmitted reservation ID, it has been described that it is checked whether or not it is registered in the guest list. In order to simplify the judgment, it may be configured to always check the guest list regardless of whether or not the room is entered for the first time. As a result of confirmation, if not registered, it is only newly registered, and the operation result is almost the same.
  • step S14-7 may be omitted because it is not an essential step.
  • the operation of step S14-7 is, for example, "entered” in the room reservation database 12 (112) that the user "entered” instead of the operation described above. Or the like may be registered by registering a flag such as.
  • an operation of notifying the administrator or the person in charge via email or the like that the user has “entered” may be included.
  • step S14-7 by using these operations and methods, it is possible to notify the administrator or the person in charge of the "entry" of the user (accommodator). It can also be used.
  • the user can freely enter and leave the room using the reservation ID, and can pass through the predetermined gate even when the front desk of the accommodation facility is not open.
  • the reservation ID since the reservation ID is not registered, it is no longer possible to unlock the door 301 etc. using the reservation ID as a key. This will be determined by the lock control device 402 in view of the contents of the reservation.
  • the accommodation ID is also the same.
  • the reservation ID and the accommodation ID may be basically disposable. If the number of digits of the reservation ID and the accommodation ID is made sufficiently large, it is possible to virtually avoid the situation where duplicate reservation IDs are used. In addition, in practice, the operation of returning the reservation ID may be difficult in principle. Therefore, it is preferable that the reservation ID and the accommodation ID be simply disposable.
  • the NFC reading unit 354 reads a “contactless” IC card compliant with NFC.
  • a NFC-compliant contactless card by NFC and a smart phone having the function have been described.
  • other types of cards may be used as long as they can store keys (digital data).
  • the key (digital data) can be stored in a "contact type” IC card, or the door control device 301a (302a) can be provided with a contact type IC card reader.
  • the key (digital data) can be stored in a magnetic card, and the door control device 301a (302a) can be provided with a magnetic card reader.
  • a smartphone having a function of an NFC card has been mainly described
  • any device having a function of the NFC card may be a device having another form. For example, it may be a watch-type device.
  • FIG. 14 illustrates the operation of the door control device 301a (302a)
  • the gate control device 306a holding a smartphone performs substantially the same operation. That is, the operation of steps S14-3, S14-5, and S14-6 is substantially the same as that of the gate control device 306a.
  • the operation of the accommodation facility management apparatus 400 is substantially the same (step S14-4), but in the case of the front gate 306, the preparation of the guest list (step S14-7) may not be performed.
  • accommodation reservation system 11 accommodation reservation database 11a accommodation ID database 12, 112 reservation database 12a, 12b, 112a, 112b table 13 availability search unit 14 reservation search unit 16 room database 18 room search unit 19 open flag setting unit 19b room charge Setting unit 20, 120 Reservation registration unit 30, 130 Reservation information providing system 201, 202 Room 300 Accommodation 301, 302 Door 301a, 302a Door control device 304 Front 306 Front gate 306a Gate control device 308 Elevator 400 Accommodation management device 402 Lock Control device

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Abstract

L'invention concerne un système de réservation de logement comprenant : une base de données de réservation de chambre qui enregistre des informations de réservation pour chaque chambre de logement en fonction des dates; une base de données d'informations de chambre qui enregistre des informations de chambre pour chaque chambre de logement; une unité de recherche de réservation qui, lors de la réception d'une interrogation d'état de réservation comprenant une date, lit, dans la base de données de réservation de chambre, des chambres qui sont disponibles et pour lesquelles aucune information de réservation n'a été enregistrée pour la date comprise dans l'interrogation d'état de réservation; et une unité de recherche de chambre qui lit, dans la base de données d'informations de chambre, des informations de chambre concernant les chambres disponibles lues par l'unité de recherche de réservation, et fournit les informations de chambre lues. Le système de réservation de logement fournit les informations de réservation à un utilisateur. Lors de la visualisation de ces informations de réservation, l'utilisateur sélectionne une chambre dans laquelle l'utilisateur souhaite rester, et entre, dans le système de réservation de logement, une demande de réservation comprenant la chambre sélectionnée et la date à laquelle l'utilisateur souhaite rester dans la chambre. Le système de réservation de logement est pourvu d'une unité d'enregistrement de réservation qui enregistre, dans la base de données de réservation de chambre, des informations de réservation associées à la chambre et à la date qui sont comprises dans la demande de réservation.
PCT/JP2017/030133 2017-08-23 2017-08-23 Système de service d'informations de réservation, système de réservation de logement, dispositif de gestion de logement et système de gestion de logement WO2019038858A1 (fr)

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