WO2019033776A1 - Procédé et dispositif de mentorat électronique en ligne et support de stockage - Google Patents

Procédé et dispositif de mentorat électronique en ligne et support de stockage Download PDF

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Publication number
WO2019033776A1
WO2019033776A1 PCT/CN2018/083776 CN2018083776W WO2019033776A1 WO 2019033776 A1 WO2019033776 A1 WO 2019033776A1 CN 2018083776 W CN2018083776 W CN 2018083776W WO 2019033776 A1 WO2019033776 A1 WO 2019033776A1
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WO
WIPO (PCT)
Prior art keywords
tutoring
tutor
task
online
counseling
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Application number
PCT/CN2018/083776
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English (en)
Chinese (zh)
Inventor
蔡灵敏
Original Assignee
平安科技（深圳）有限公司
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Publication date
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Publication of WO2019033776A1 publication Critical patent/WO2019033776A1/fr

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Classifications

    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
    • G09B5/00—Electrically-operated educational appliances
    • G09B5/08—Electrically-operated educational appliances providing for individual presentation of information to a plurality of student stations
    • G09B5/14—Electrically-operated educational appliances providing for individual presentation of information to a plurality of student stations with provision for individual teacher-student communication

Definitions

  • the present application relates to the field of online tutoring technology, and in particular, to an electronic online tutoring method, apparatus, and storage medium.
  • One of the main tasks of the grassroots sales team leader in the existing work is to provide guidance to the company's employees (mainly new employees) in the relevant sales work, while the traditional staff counseling methods are basically through manual arrangement of counseling courses and counseling time.
  • the way of coaching is relatively simple, basically through simple explanation, the coaching effect is not good, and there is no feedback and tracking of the coaching effect. It is impossible to truly understand the learning results of the employees after receiving the counseling, and the employees are often passively receiving. Counseling, and existing problems are often overlooked, unable to quickly adapt employees to work.
  • the technical problem to be solved by the present application is to provide an electronic online tutoring method, apparatus and storage medium for the above-mentioned defects of the prior art, which aims to systemize the tutor's tutoring task by the tutor.
  • the counselor can submit the counseling application independently, the counselor can review the tutoring application online, and supervise the counseling progress. Both parties can feedback the counseling experience.
  • the multi-level administrator can set the history coaching record, supervise the tutoring task, and tutor according to the tutor.
  • the situation setting improvement plan further enhances the effect of coaching, so that the entire coaching process can realize the intelligent operation.
  • An electronic online tutoring method wherein the electronic online tutoring method comprises:
  • the data information of the improvement plan is provided according to the counseling situation of the mentee and the counselor's suggestion, and the counseling person is judged to complete the counseling task after determining the improvement goal according to the improvement plan.
  • An electronic online tutoring device wherein the electronic online tutoring device comprises:
  • the past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
  • a receiving module configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
  • the judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
  • An electronic online tutoring apparatus wherein the apparatus comprises: a memory, a processor, and an electronic online tutoring program stored on the memory and operable on the processor, the electronic online The step of implementing the electronic online tutoring procedure when the tutoring program is executed by the processor.
  • a computer readable storage medium wherein the computer readable storage medium stores an electronic online tutoring program, the electronic online tutoring program being executed by a processor to implement the electronic online The steps of coaching.
  • the present application discloses an electronic online tutoring method, apparatus and storage medium, the method comprising: obtaining a tutoring application submitted online by a tutor, and when the tutoring application satisfies the counseling requirement of the tutor, through the online tutoring platform According to the predetermined rule, the tutor's tutoring task is newly created; after receiving the tutor's instruction information for the tutor's tutoring task, the tutor feedback mechanism is set to receive the counseling experience filled by the tutor and track the confirmation tutor effect data. Information; providing data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and ending the tutoring task after judging that the tutor has reached the improvement goal according to the improvement plan.
  • the tutor can submit the tutoring application independently, the tutor can review the tutoring application online, and supervise the tutoring progress. Both parties can feedback the counseling experience, and can set multiple levels.
  • the administrator views the historical coaching record, supervises the coaching task, and sets an improvement plan according to the counseling situation of the mentee, further improving the effect of the coaching, so that the entire coaching process can realize the intelligent operation.
  • 1 is a flow chart of a preferred embodiment of an electronic online coaching method of the present application.
  • FIG. 2 is a schematic diagram of the composition of the counseling task of the newly-represented person through the online tutoring platform.
  • FIG. 3 is a flow chart of a preferred embodiment of generating a coaching task in the electronic online coaching method of the present application.
  • FIG. 4 is a flow chart of a preferred embodiment of setting a feedback mechanism according to a coaching task in the electronic online coaching method of the present application.
  • FIG. 5 is a flow chart of a preferred embodiment of providing an improvement plan based on the situation and recommendations in the electronic online coaching method of the present application.
  • FIG. 6 is a functional block diagram of an electronic online tutoring device of the present application.
  • An electronic online tutoring method as described in the preferred embodiment of the present application, as shown in FIG. 1 is an electronic online tutoring method, wherein the method includes the following steps:
  • Step S100 Acquire a tutoring application submitted online by the tutor.
  • the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform.
  • the method further includes:
  • the registration request operation of the tutor and the tutor is received in advance through the online tutoring platform, the information of the tutor and the tutor is collected and entered, the authority corresponding to the tutor and the tutor is opened, and the tutor is pre-recorded through the online tutoring platform.
  • the tutor's tutoring task is newly created according to the predetermined rules through the online tutoring platform. The content included for the coaching task.
  • the coaching tasks include: coaching task number 1, coaching person 2, mentee 3, coaching type 4, coaching theme 5, coaching form 6, coaching time 7, coaching reason 8, coaching progress 9 and Coaching state 10.
  • the coaching task number is generated according to the time and the serial number.
  • the coaching task number is 20170615000001 (the first eight digits are the year, month, and day, and the last five digits are the serial number), and the tutor and the tutor are both the name information, and the tutor type is followed.
  • the mentee chooses, for example, skill training (mainly including sales process, opening, contact, quotation, facilitation, objection processing, appointment, speech expression, service introduction, insurance introduction, system operation, underwriting policy, compliance and Quality inspection, general time pass and other),
  • the theme of the counseling is sales skills
  • the form of counseling is situational training
  • the reason for counseling is new employee training
  • the counseling time is 3-5 pm on June 15, 2017,
  • the coaching progress is new
  • the counseling status is to be submitted; through the information of the generated counseling tasks, the tutor and the tutor can clearly know the counseling information and arrange offline or online tutoring.
  • the type of counseling, the theme of counseling, the form of counseling, the progress of counseling, and the state of tutoring are all filled in by means of a drop-down box.
  • the counselor, the tutor, the counseling time, and the reason for counseling are all not filled in by manually inputting information.
  • the step S100 specifically includes:
  • the online tutoring platform receives a tutoring application submitted online by the tutor;
  • the tutor receives the tutoring application and performs an online audit according to the tutoring requirement;
  • Step S200 After receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect.
  • the mentee receives the counselor's feedback on the learning situation of the current counseling task through the coaching feedback mechanism (including self-evaluation, experience and existing deficiencies and related counseling suggestions), and then fills in according to the online tutoring platform.
  • the coaching feedback generates data information, which reflects the situation in which the tutor completes the current tutoring task, and the tutor and other authorized management personnel can clearly understand the tutoring situation of the tutor through the data information, facilitating the tutor and Other authorized managers make further improvement measures based on the coaching situation.
  • the tutor prepares the tutor according to the content information such as the tutoring time and the tutoring theme, such as tutoring materials and tutoring room reservations, etc., when the tutoring time arrives, the tutor performs offline counseling to the tutor.
  • the tutors of the same tutoring task will be unified and centralized to facilitate the management of the company and improve the efficiency of counseling, avoiding wasting tutoring resources.
  • the information takes corresponding measures to speed up the progress of the mentee.
  • the step S200 specifically includes:
  • the information about the coaching task is transmitted to the tutor and the tutor according to the tutoring task, and is used by the tutor to perform a tutoring task for the tutor according to the information;
  • S202 Receive an operation instruction of the tutor through the online tutoring platform to view the tutoring task, and pop up an information page of the tutoring task for the tutor to understand the coaching progress information;
  • the mentee can query the coaching task (including progress and quantity, etc.), and the coaching task query can be performed in two ways: mode one, pending: without inputting the query condition, the mentee can directly query the need for himself Coaching task processed; method 2, precise query: specify the specific query conditions by input, query the corresponding coaching task; query results display up to 100, page display, 20 per page; and sort by coaching task number, from top to bottom Arranged according to the rules of large to small, it is convenient for the counselor to have a clear understanding of the counseling situation.
  • setting the tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the confirmation tutor effect data information further includes: During the process of providing counseling to the tutor, the tutor opens the whole recording, receives the recording file and stores it in the online tutoring platform, and is used by the tutor to check and fill the gap in the counseling process according to the recording file.
  • Each recording file will generate a recording serial number correspondingly.
  • the recording serial number can be named by inputting up to 30 English+numbers.
  • the recording file is saved under the guidance task page for easy access.
  • step S300 the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and when the tutor is judged to achieve the improvement goal according to the improvement plan, the tutoring task is ended.
  • the mentee is strictly implemented according to the improvement plan, and the improvement plan sets an improvement goal and an improvement time (term), and the mentee needs to perform the improvement goal and the improvement time.
  • Execution when the mentee completes the improvement goal within the time limit, fills in the improvement result (completion status), and the mentee judges whether the mentee achieves the improvement goal according to the improvement result of the mentee and the actual improvement situation, when the mentor thinks
  • the status of the improvement plan is modified to have been improved (each time an improvement plan is generated and a tracking field is generated to confirm the completion of the improvement plan of the mentee), The mentee has completed the improvement plan, and if the mentee is determined not to complete the current improvement plan, then continue to schedule the next improvement plan.
  • the tutor will fill in the tutoring experience, and the tutor will fill in the relevant suggestions according to the tutor's learning situation, if the tutor has some If there is a problem, then it is necessary to provide a targeted improvement plan for the mentee, formulate improvement goals and improve the date according to the problems of the mentee, and the improvement plan is not limited to one time, and the improvement plan is tracked and confirmed as the first improvement.
  • the second improvement plan will be regenerated according to the unimproved reason until the mentee reaches the improvement goal according to the improvement plan, which can effectively improve the counseling effect of the mentee.
  • the step S300 specifically includes:
  • the receiving tutor provides an improvement plan according to the counseling situation of the tutor and the suggestion; the improvement plan includes an improvement target and an improvement date;
  • the method further comprises: The counseling situation and improvement effect of the person receiving the tutor's learning evaluation for the tutoring task and the tutor's learning evaluation, for viewing and understanding the tutor's tutoring result, historical coaching record, and scheduling the next step according to the tutoring result Coaching tasks.
  • this application creates a new set of electronic management processes.
  • the counselor can submit the counseling application independently.
  • the management staff can approve the counseling application and supervise the counseling progress.
  • both parties can feedback the counseling experience. Set up multiple levels of administrators to view historical coaching records and improve coaching results. Under this process, the entire coaching process can be electronically implemented and managed in an orderly and unified manner.
  • the present application also provides an electronic online tutoring apparatus, the electronic online tutoring apparatus comprising:
  • the past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
  • a receiving module configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
  • the judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
  • the embodiments of the electronic online tutoring device are basically the same as the embodiments of the above-described clerk's code intelligent generating method, and are not described in detail herein.
  • the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • the present application also provides an electronic online tutoring device. Please refer to FIG. 6 , which is a schematic diagram of an operating environment of a preferred embodiment of the electronic online tutoring program 10 of the present application.
  • the electronic online tutoring program 10 is installed and runs in the memory 11 in the electronic online tutoring apparatus 1.
  • the electronic online tutoring device 1 can be a computing device such as a desktop computer, a notebook, a palmtop computer, and a server.
  • the electronic online tutoring device 1 can include, but is not limited to, a memory 11, a processor 12, and a display 13.
  • Figure 1 shows only an electronic online tutoring device 1 having components 11-13, but it should be understood that not all illustrated components may be implemented and that more or fewer components may be implemented instead.
  • the memory 11 may in some embodiments be an internal storage unit of the electronic online tutoring device 1, such as a hard disk or memory of the electronic online tutoring device 1.
  • the memory 11 may also be an external storage device of the electronic online tutoring device 1 in other embodiments, such as a plug-in hard disk equipped with the electronic online tutoring device 1 , and a smart memory card (Smart Media Card, SMC), Secure Digital (SD) card, flash card (Flash) Card) and so on.
  • the memory 11 may also include both an internal storage unit of the electronic online tutoring device 1 and an external storage device.
  • the memory 11 is configured to store application software and various types of data installed in the electronic online tutoring device 1, such as program code of the electronic online tutoring program 10, and the like.
  • the memory 11 can also be used to temporarily store data that has been output or is about to be output.
  • the processor 12 may be a central processing unit (Central Processing Unit) in some embodiments.
  • the display 13 may be an LED display, a liquid crystal display, a touch liquid crystal display, and an OLED (Organic) in some embodiments. Light-Emitting Diode, organic light emitting diodes), etc.
  • the display 13 is used to display information processed in the electronic online tutoring device 1 and a user interface for displaying visualizations, such as an application menu interface, an application icon interface, and the like.
  • the components 11-13 of the electronic online tutoring device 1 communicate with one another via a system bus.
  • the present application also provides a computer readable storage medium, wherein the computer readable storage medium stores an electronic online tutoring program, the electronic online tutoring program being implemented by a processor to implement the The steps of electronic online tutoring.
  • the present application provides an electronic online tutoring method, apparatus, and storage medium, the method comprising: obtaining a tutoring application submitted online by a tutor, when the tutoring request satisfies the tutor's tutoring request
  • the tutoring task of the tutor is newly created according to the predetermined rule through the online tutoring platform; after receiving the instruction information completed by the tutor for the tutoring task of the tutor, the tutor feedback mechanism is set to receive the tutoring experience and tracking of the tutor
  • the data information of the counseling effect is confirmed; the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and the tutoring task is terminated when it is judged that the tutor has achieved the improvement goal according to the improvement plan.
  • the tutor can submit the tutoring application independently, the tutor can review the tutoring application online, and supervise the tutoring progress. Both parties can feedback the counseling experience, and can set multiple levels.
  • the administrator views the historical coaching records, supervises the coaching tasks, and sets up improvement plans according to the counseling situation of the mentees, further improving the effect of the coaching, so that the entire coaching process can realize the intelligent operation, electronic and process.
  • a computer program to instruct related hardware (such as a processor, a controller, etc.), and the program can be stored in one.
  • the program when executed, may include the processes of the various method embodiments as described above.
  • the storage medium described therein may be a memory, a magnetic disk, an optical disk, or the like.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Educational Administration (AREA)
  • Educational Technology (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Electrically Operated Instructional Devices (AREA)

Abstract

L'invention concerne un procédé et un dispositif de mentorat électronique en ligne et un support de stockage, le procédé comportant les étapes consistant à: acquérir une demande de mentorat déposée en ligne par un disciple, et créer une tâche de mentorat pour le disciple au moyen d'un plate-forme de mentorat en ligne selon une règle prédéfinie lorsque la demande de mentorat répond aux exigences de mentorat d'un mentor; configurer un mécanisme de rétroaction de mentorat pour recevoir des connaissances tirées du mentorat qui sont inscrites par le disciple et des informations de données servant à suivre et à confirmer un effet de mentorat après avoir reçu des informations d'instruction qui indiquent que la tâche de mentorat pour le disciple émanant du mentor est achevée; et fournir des informations de données relatives à un plan d'amélioration selon la situation de mentorat du disciple et les suggestions du mentor, et mettre fin à la tâche de mentorat après avoir déterminé que le disciple a atteint un objectif d'amélioration selon le plan d'amélioration. Au moyen de la présente invention, la tâche de mentorat d'un mentor pour un disciple est systématisée, l'achèvement d'une tâche de mentorat entière est surveillé en ligne, et un plan d'amélioration est établi selon la situation de mentorat du disciple, améliorant ainsi davantage l'effet de mentorat et permettant de réaliser des opérations rendues intelligentes pour un processus de mentorat dans son ensemble.
PCT/CN2018/083776 2017-08-15 2018-04-19 Procédé et dispositif de mentorat électronique en ligne et support de stockage WO2019033776A1 (fr)

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CN201710698707.8A CN107393361B (zh) 2017-08-15 2017-08-15 一种电子化的在线辅导方法、装置及存储介质

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CN107393361B (zh) * 2017-08-15 2020-06-30 平安科技（深圳）有限公司 一种电子化的在线辅导方法、装置及存储介质
CN109461102B (zh) * 2018-09-18 2024-05-31 平安科技（深圳）有限公司 线上碎片化辅导提供方法、装置及存储介质、计算机设备
CN109447730A (zh) * 2018-09-18 2019-03-08 平安科技（深圳）有限公司 线上实时辅导方法、装置及存储介质、计算机设备

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