WO2019033776A1 - Electronic online mentoring method and device and storage medium - Google Patents

Electronic online mentoring method and device and storage medium Download PDF

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Publication number
WO2019033776A1
WO2019033776A1 PCT/CN2018/083776 CN2018083776W WO2019033776A1 WO 2019033776 A1 WO2019033776 A1 WO 2019033776A1 CN 2018083776 W CN2018083776 W CN 2018083776W WO 2019033776 A1 WO2019033776 A1 WO 2019033776A1
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Prior art keywords
tutoring
tutor
task
online
counseling
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PCT/CN2018/083776
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French (fr)
Chinese (zh)
Inventor
蔡灵敏
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平安科技(深圳)有限公司
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Publication of WO2019033776A1 publication Critical patent/WO2019033776A1/en

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    • GPHYSICS
    • G09EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09BEDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
    • G09B5/00Electrically-operated educational appliances
    • G09B5/08Electrically-operated educational appliances providing for individual presentation of information to a plurality of student stations
    • G09B5/14Electrically-operated educational appliances providing for individual presentation of information to a plurality of student stations with provision for individual teacher-student communication

Definitions

  • the present application relates to the field of online tutoring technology, and in particular, to an electronic online tutoring method, apparatus, and storage medium.
  • One of the main tasks of the grassroots sales team leader in the existing work is to provide guidance to the company's employees (mainly new employees) in the relevant sales work, while the traditional staff counseling methods are basically through manual arrangement of counseling courses and counseling time.
  • the way of coaching is relatively simple, basically through simple explanation, the coaching effect is not good, and there is no feedback and tracking of the coaching effect. It is impossible to truly understand the learning results of the employees after receiving the counseling, and the employees are often passively receiving. Counseling, and existing problems are often overlooked, unable to quickly adapt employees to work.
  • the technical problem to be solved by the present application is to provide an electronic online tutoring method, apparatus and storage medium for the above-mentioned defects of the prior art, which aims to systemize the tutor's tutoring task by the tutor.
  • the counselor can submit the counseling application independently, the counselor can review the tutoring application online, and supervise the counseling progress. Both parties can feedback the counseling experience.
  • the multi-level administrator can set the history coaching record, supervise the tutoring task, and tutor according to the tutor.
  • the situation setting improvement plan further enhances the effect of coaching, so that the entire coaching process can realize the intelligent operation.
  • An electronic online tutoring method wherein the electronic online tutoring method comprises:
  • the data information of the improvement plan is provided according to the counseling situation of the mentee and the counselor's suggestion, and the counseling person is judged to complete the counseling task after determining the improvement goal according to the improvement plan.
  • An electronic online tutoring device wherein the electronic online tutoring device comprises:
  • the past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
  • a receiving module configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
  • the judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
  • An electronic online tutoring apparatus wherein the apparatus comprises: a memory, a processor, and an electronic online tutoring program stored on the memory and operable on the processor, the electronic online The step of implementing the electronic online tutoring procedure when the tutoring program is executed by the processor.
  • a computer readable storage medium wherein the computer readable storage medium stores an electronic online tutoring program, the electronic online tutoring program being executed by a processor to implement the electronic online The steps of coaching.
  • the present application discloses an electronic online tutoring method, apparatus and storage medium, the method comprising: obtaining a tutoring application submitted online by a tutor, and when the tutoring application satisfies the counseling requirement of the tutor, through the online tutoring platform According to the predetermined rule, the tutor's tutoring task is newly created; after receiving the tutor's instruction information for the tutor's tutoring task, the tutor feedback mechanism is set to receive the counseling experience filled by the tutor and track the confirmation tutor effect data. Information; providing data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and ending the tutoring task after judging that the tutor has reached the improvement goal according to the improvement plan.
  • the tutor can submit the tutoring application independently, the tutor can review the tutoring application online, and supervise the tutoring progress. Both parties can feedback the counseling experience, and can set multiple levels.
  • the administrator views the historical coaching record, supervises the coaching task, and sets an improvement plan according to the counseling situation of the mentee, further improving the effect of the coaching, so that the entire coaching process can realize the intelligent operation.
  • 1 is a flow chart of a preferred embodiment of an electronic online coaching method of the present application.
  • FIG. 2 is a schematic diagram of the composition of the counseling task of the newly-represented person through the online tutoring platform.
  • FIG. 3 is a flow chart of a preferred embodiment of generating a coaching task in the electronic online coaching method of the present application.
  • FIG. 4 is a flow chart of a preferred embodiment of setting a feedback mechanism according to a coaching task in the electronic online coaching method of the present application.
  • FIG. 5 is a flow chart of a preferred embodiment of providing an improvement plan based on the situation and recommendations in the electronic online coaching method of the present application.
  • FIG. 6 is a functional block diagram of an electronic online tutoring device of the present application.
  • An electronic online tutoring method as described in the preferred embodiment of the present application, as shown in FIG. 1 is an electronic online tutoring method, wherein the method includes the following steps:
  • Step S100 Acquire a tutoring application submitted online by the tutor.
  • the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform.
  • the method further includes:
  • the registration request operation of the tutor and the tutor is received in advance through the online tutoring platform, the information of the tutor and the tutor is collected and entered, the authority corresponding to the tutor and the tutor is opened, and the tutor is pre-recorded through the online tutoring platform.
  • the tutor's tutoring task is newly created according to the predetermined rules through the online tutoring platform. The content included for the coaching task.
  • the coaching tasks include: coaching task number 1, coaching person 2, mentee 3, coaching type 4, coaching theme 5, coaching form 6, coaching time 7, coaching reason 8, coaching progress 9 and Coaching state 10.
  • the coaching task number is generated according to the time and the serial number.
  • the coaching task number is 20170615000001 (the first eight digits are the year, month, and day, and the last five digits are the serial number), and the tutor and the tutor are both the name information, and the tutor type is followed.
  • the mentee chooses, for example, skill training (mainly including sales process, opening, contact, quotation, facilitation, objection processing, appointment, speech expression, service introduction, insurance introduction, system operation, underwriting policy, compliance and Quality inspection, general time pass and other),
  • the theme of the counseling is sales skills
  • the form of counseling is situational training
  • the reason for counseling is new employee training
  • the counseling time is 3-5 pm on June 15, 2017,
  • the coaching progress is new
  • the counseling status is to be submitted; through the information of the generated counseling tasks, the tutor and the tutor can clearly know the counseling information and arrange offline or online tutoring.
  • the type of counseling, the theme of counseling, the form of counseling, the progress of counseling, and the state of tutoring are all filled in by means of a drop-down box.
  • the counselor, the tutor, the counseling time, and the reason for counseling are all not filled in by manually inputting information.
  • the step S100 specifically includes:
  • the online tutoring platform receives a tutoring application submitted online by the tutor;
  • the tutor receives the tutoring application and performs an online audit according to the tutoring requirement;
  • Step S200 After receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect.
  • the mentee receives the counselor's feedback on the learning situation of the current counseling task through the coaching feedback mechanism (including self-evaluation, experience and existing deficiencies and related counseling suggestions), and then fills in according to the online tutoring platform.
  • the coaching feedback generates data information, which reflects the situation in which the tutor completes the current tutoring task, and the tutor and other authorized management personnel can clearly understand the tutoring situation of the tutor through the data information, facilitating the tutor and Other authorized managers make further improvement measures based on the coaching situation.
  • the tutor prepares the tutor according to the content information such as the tutoring time and the tutoring theme, such as tutoring materials and tutoring room reservations, etc., when the tutoring time arrives, the tutor performs offline counseling to the tutor.
  • the tutors of the same tutoring task will be unified and centralized to facilitate the management of the company and improve the efficiency of counseling, avoiding wasting tutoring resources.
  • the information takes corresponding measures to speed up the progress of the mentee.
  • the step S200 specifically includes:
  • the information about the coaching task is transmitted to the tutor and the tutor according to the tutoring task, and is used by the tutor to perform a tutoring task for the tutor according to the information;
  • S202 Receive an operation instruction of the tutor through the online tutoring platform to view the tutoring task, and pop up an information page of the tutoring task for the tutor to understand the coaching progress information;
  • the mentee can query the coaching task (including progress and quantity, etc.), and the coaching task query can be performed in two ways: mode one, pending: without inputting the query condition, the mentee can directly query the need for himself Coaching task processed; method 2, precise query: specify the specific query conditions by input, query the corresponding coaching task; query results display up to 100, page display, 20 per page; and sort by coaching task number, from top to bottom Arranged according to the rules of large to small, it is convenient for the counselor to have a clear understanding of the counseling situation.
  • setting the tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the confirmation tutor effect data information further includes: During the process of providing counseling to the tutor, the tutor opens the whole recording, receives the recording file and stores it in the online tutoring platform, and is used by the tutor to check and fill the gap in the counseling process according to the recording file.
  • Each recording file will generate a recording serial number correspondingly.
  • the recording serial number can be named by inputting up to 30 English+numbers.
  • the recording file is saved under the guidance task page for easy access.
  • step S300 the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and when the tutor is judged to achieve the improvement goal according to the improvement plan, the tutoring task is ended.
  • the mentee is strictly implemented according to the improvement plan, and the improvement plan sets an improvement goal and an improvement time (term), and the mentee needs to perform the improvement goal and the improvement time.
  • Execution when the mentee completes the improvement goal within the time limit, fills in the improvement result (completion status), and the mentee judges whether the mentee achieves the improvement goal according to the improvement result of the mentee and the actual improvement situation, when the mentor thinks
  • the status of the improvement plan is modified to have been improved (each time an improvement plan is generated and a tracking field is generated to confirm the completion of the improvement plan of the mentee), The mentee has completed the improvement plan, and if the mentee is determined not to complete the current improvement plan, then continue to schedule the next improvement plan.
  • the tutor will fill in the tutoring experience, and the tutor will fill in the relevant suggestions according to the tutor's learning situation, if the tutor has some If there is a problem, then it is necessary to provide a targeted improvement plan for the mentee, formulate improvement goals and improve the date according to the problems of the mentee, and the improvement plan is not limited to one time, and the improvement plan is tracked and confirmed as the first improvement.
  • the second improvement plan will be regenerated according to the unimproved reason until the mentee reaches the improvement goal according to the improvement plan, which can effectively improve the counseling effect of the mentee.
  • the step S300 specifically includes:
  • the receiving tutor provides an improvement plan according to the counseling situation of the tutor and the suggestion; the improvement plan includes an improvement target and an improvement date;
  • the method further comprises: The counseling situation and improvement effect of the person receiving the tutor's learning evaluation for the tutoring task and the tutor's learning evaluation, for viewing and understanding the tutor's tutoring result, historical coaching record, and scheduling the next step according to the tutoring result Coaching tasks.
  • this application creates a new set of electronic management processes.
  • the counselor can submit the counseling application independently.
  • the management staff can approve the counseling application and supervise the counseling progress.
  • both parties can feedback the counseling experience. Set up multiple levels of administrators to view historical coaching records and improve coaching results. Under this process, the entire coaching process can be electronically implemented and managed in an orderly and unified manner.
  • the present application also provides an electronic online tutoring apparatus, the electronic online tutoring apparatus comprising:
  • the past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
  • a receiving module configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
  • the judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
  • the embodiments of the electronic online tutoring device are basically the same as the embodiments of the above-described clerk's code intelligent generating method, and are not described in detail herein.
  • the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • the present application also provides an electronic online tutoring device. Please refer to FIG. 6 , which is a schematic diagram of an operating environment of a preferred embodiment of the electronic online tutoring program 10 of the present application.
  • the electronic online tutoring program 10 is installed and runs in the memory 11 in the electronic online tutoring apparatus 1.
  • the electronic online tutoring device 1 can be a computing device such as a desktop computer, a notebook, a palmtop computer, and a server.
  • the electronic online tutoring device 1 can include, but is not limited to, a memory 11, a processor 12, and a display 13.
  • Figure 1 shows only an electronic online tutoring device 1 having components 11-13, but it should be understood that not all illustrated components may be implemented and that more or fewer components may be implemented instead.
  • the memory 11 may in some embodiments be an internal storage unit of the electronic online tutoring device 1, such as a hard disk or memory of the electronic online tutoring device 1.
  • the memory 11 may also be an external storage device of the electronic online tutoring device 1 in other embodiments, such as a plug-in hard disk equipped with the electronic online tutoring device 1 , and a smart memory card (Smart Media Card, SMC), Secure Digital (SD) card, flash card (Flash) Card) and so on.
  • the memory 11 may also include both an internal storage unit of the electronic online tutoring device 1 and an external storage device.
  • the memory 11 is configured to store application software and various types of data installed in the electronic online tutoring device 1, such as program code of the electronic online tutoring program 10, and the like.
  • the memory 11 can also be used to temporarily store data that has been output or is about to be output.
  • the processor 12 may be a central processing unit (Central Processing Unit) in some embodiments.
  • the display 13 may be an LED display, a liquid crystal display, a touch liquid crystal display, and an OLED (Organic) in some embodiments. Light-Emitting Diode, organic light emitting diodes), etc.
  • the display 13 is used to display information processed in the electronic online tutoring device 1 and a user interface for displaying visualizations, such as an application menu interface, an application icon interface, and the like.
  • the components 11-13 of the electronic online tutoring device 1 communicate with one another via a system bus.
  • the present application also provides a computer readable storage medium, wherein the computer readable storage medium stores an electronic online tutoring program, the electronic online tutoring program being implemented by a processor to implement the The steps of electronic online tutoring.
  • the present application provides an electronic online tutoring method, apparatus, and storage medium, the method comprising: obtaining a tutoring application submitted online by a tutor, when the tutoring request satisfies the tutor's tutoring request
  • the tutoring task of the tutor is newly created according to the predetermined rule through the online tutoring platform; after receiving the instruction information completed by the tutor for the tutoring task of the tutor, the tutor feedback mechanism is set to receive the tutoring experience and tracking of the tutor
  • the data information of the counseling effect is confirmed; the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and the tutoring task is terminated when it is judged that the tutor has achieved the improvement goal according to the improvement plan.
  • the tutor can submit the tutoring application independently, the tutor can review the tutoring application online, and supervise the tutoring progress. Both parties can feedback the counseling experience, and can set multiple levels.
  • the administrator views the historical coaching records, supervises the coaching tasks, and sets up improvement plans according to the counseling situation of the mentees, further improving the effect of the coaching, so that the entire coaching process can realize the intelligent operation, electronic and process.
  • a computer program to instruct related hardware (such as a processor, a controller, etc.), and the program can be stored in one.
  • the program when executed, may include the processes of the various method embodiments as described above.
  • the storage medium described therein may be a memory, a magnetic disk, an optical disk, or the like.

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Abstract

An electronic online mentoring method and device and a storage medium, the method comprising: acquiring a mentoring application submitted online by a mentee, and creating a mentoring task for the mentee by means of an online mentoring platform according to a preset rule when the mentoring application meets mentoring requirements of a mentor; configuring a mentoring feedback mechanism to receive knowledge gained from mentoring which is written in by the mentee and data information for tracking and confirming a mentoring effect after receiving instruction information which indicates that the mentoring task for the mentee from the mentor is completed; and providing data information for an improvement plan according to the mentoring situation of the mentee and suggestions of the mentor, and ending the mentoring task after determining that the mentee has reached an improvement goal according to the improvement plan. With the present invention, the mentoring task of a mentor for a mentee is systematized, the completion of a whole mentoring task is monitored online, and an improvement plan is established according to the mentoring situation of the mentee, thereby further improving the effect of mentoring and being able to achieve intelligentized operations for a mentoring process as a whole.

Description

一种电子化的在线辅导方法、装置及存储介质  Electronic online tutoring method, device and storage medium
本申请要求于2017年08月15日提交中国专利局、申请号为201710698707.8、发明名称为“电子化的在线辅导方法、装置及存储介质”的中国专利申请的优先权,其全部内容通过引用结合在申请中。This application claims the priority of the Chinese Patent Application filed on August 15, 2017, the Chinese Patent Office, the application number is 201710698707.8, and the invention is entitled "Electronic online tutorial method, device and storage medium", the entire contents of which are incorporated by reference. In the application.
技术领域Technical field
本申请涉及在线辅导技术领域,具体涉及一种电子化的在线辅导方法、装置及存储介质。The present application relates to the field of online tutoring technology, and in particular, to an electronic online tutoring method, apparatus, and storage medium.
背景技术Background technique
现有工作中基层销售团队主管的主要工作之一是对公司员工(主要是指新进员工)进行相关销售工作的辅导,而传统的员工辅导方式基本上都是通过人工安排辅导课程和辅导时间来进行,辅导的方式也比较单一,基本上都是通过简单讲解进行,辅导效果不佳,而且没有辅导效果的反馈和追踪,无法真实了解员工接受辅导后的学习成果,员工往往也是被动的接收辅导,而存在的问题也往往被忽视,无法使员工快速适应工作岗位。One of the main tasks of the grassroots sales team leader in the existing work is to provide guidance to the company's employees (mainly new employees) in the relevant sales work, while the traditional staff counseling methods are basically through manual arrangement of counseling courses and counseling time. To carry out, the way of coaching is relatively simple, basically through simple explanation, the coaching effect is not good, and there is no feedback and tracking of the coaching effect. It is impossible to truly understand the learning results of the employees after receiving the counseling, and the employees are often passively receiving. Counseling, and existing problems are often overlooked, unable to quickly adapt employees to work.
现在辅导机制中没有与辅导工作相关的功能,对辅导工作无法追溯,上级对下级的辅导工作的规划、监测等工作无法通过电子化的系统实现。每个坐席(业务员、或者其他新员工)在进入公司后都需要被辅导,但目前的辅导申请、辅导进度以及辅导反馈都没有流程化、电子化,基本上都是通过人为申请和通知的方式进行的,无法有效管理辅导流程,同时占用辅导者大量管理时间,辅导效率不高。At present, there is no function related to counseling work in the counseling mechanism, and the counseling work cannot be traced back. The planning and monitoring of the counseling work of the superior level to the lower level cannot be realized through the electronic system. Every agent (salesman, or other new employee) needs to be coached after entering the company, but the current counseling application, coaching progress and coaching feedback are not streamlined and electronic, basically through manual application and notification. In the way, the coaching process cannot be effectively managed, and the counselor has a large amount of management time, and the coaching efficiency is not high.
因此,现有技术还有待于改进和发展。Therefore, the prior art has yet to be improved and developed.
发明内容Summary of the invention
本申请要解决的技术问题在于,针对现有技术的上述缺陷,提供一种电子化的在线辅导方法、装置及存储介质,旨在通过将辅导者针对被辅导者的辅导任务进行系统化,被辅导者可以自主提交辅导申请,辅导者在线审核辅导申请,并监督辅导进度,双方均可以反馈辅导心得,同时可以设置多级别管理员查看历史辅导记录,监督辅导任务,并根据被辅导者的辅导情况设置改善计划,进一步提高辅导的效果,使得整个辅导流程可以实现操作的智能化。The technical problem to be solved by the present application is to provide an electronic online tutoring method, apparatus and storage medium for the above-mentioned defects of the prior art, which aims to systemize the tutor's tutoring task by the tutor. The counselor can submit the counseling application independently, the counselor can review the tutoring application online, and supervise the counseling progress. Both parties can feedback the counseling experience. At the same time, the multi-level administrator can set the history coaching record, supervise the tutoring task, and tutor according to the tutor. The situation setting improvement plan further enhances the effect of coaching, so that the entire coaching process can realize the intelligent operation.
本申请解决技术问题所采用的技术方案如下:The technical solution adopted by the present application to solve the technical problem is as follows:
一种电子化的在线辅导方法,其中,所述电子化的在线辅导方法包括:An electronic online tutoring method, wherein the electronic online tutoring method comprises:
获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;Obtaining a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;After receiving the instruction information completed by the tutor for the tutor's tutoring task, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The data information of the improvement plan is provided according to the counseling situation of the mentee and the counselor's suggestion, and the counseling person is judged to complete the counseling task after determining the improvement goal according to the improvement plan.
一种电子化的在线辅导装置,其中,所述电子化的在线辅导装置包括:An electronic online tutoring device, wherein the electronic online tutoring device comprises:
过去模块,用于获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;The past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
接收模块,用于当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;a receiving module, configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
判断模块,用于根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
一种电子化的在线辅导装置,其中,所述装置包括:存储器、处理器及存储在所述存储器上并可在所述处理器上运行的电子化的在线辅导程序,所述电子化的在线辅导程序被所述处理器执行时实现所述的电子化的在线辅导程序的步骤。An electronic online tutoring apparatus, wherein the apparatus comprises: a memory, a processor, and an electronic online tutoring program stored on the memory and operable on the processor, the electronic online The step of implementing the electronic online tutoring procedure when the tutoring program is executed by the processor.
一种计算机可读的存储介质,其中,所述计算机可读的存储介质上存储有电子化的在线辅导程序,所述电子化的在线辅导程序被处理器执行时实现所述的电子化的在线辅导的步骤。A computer readable storage medium, wherein the computer readable storage medium stores an electronic online tutoring program, the electronic online tutoring program being executed by a processor to implement the electronic online The steps of coaching.
本申请公开了一种电子化的在线辅导方法、装置及存储介质,所述方法包括:获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。本申请通过将辅导者针对被辅导者的辅导任务进行系统化,被辅导者可以自主提交辅导申请,辅导者在线审核辅导申请,并监督辅导进度,双方均可以反馈辅导心得,同时可以设置多级别管理员查看历史辅导记录,监督辅导任务,并根据被辅导者的辅导情况设置改善计划,进一步提高辅导的效果,使得整个辅导流程可以实现操作的智能化。The present application discloses an electronic online tutoring method, apparatus and storage medium, the method comprising: obtaining a tutoring application submitted online by a tutor, and when the tutoring application satisfies the counseling requirement of the tutor, through the online tutoring platform According to the predetermined rule, the tutor's tutoring task is newly created; after receiving the tutor's instruction information for the tutor's tutoring task, the tutor feedback mechanism is set to receive the counseling experience filled by the tutor and track the confirmation tutor effect data. Information; providing data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and ending the tutoring task after judging that the tutor has reached the improvement goal according to the improvement plan. By applying the tutor's counseling task to the tutor, the tutor can submit the tutoring application independently, the tutor can review the tutoring application online, and supervise the tutoring progress. Both parties can feedback the counseling experience, and can set multiple levels. The administrator views the historical coaching record, supervises the coaching task, and sets an improvement plan according to the counseling situation of the mentee, further improving the effect of the coaching, so that the entire coaching process can realize the intelligent operation.
附图说明DRAWINGS
图1是本申请电子化的在线辅导方法的较佳实施例的流程图。1 is a flow chart of a preferred embodiment of an electronic online coaching method of the present application.
图2是本申请通过在线辅导平台新建被辅导者的辅导任务的组成示意图。FIG. 2 is a schematic diagram of the composition of the counseling task of the newly-represented person through the online tutoring platform.
图3是本申请电子化的在线辅导方法中生成辅导任务的较佳实施例的流程图。3 is a flow chart of a preferred embodiment of generating a coaching task in the electronic online coaching method of the present application.
图4是本申请电子化的在线辅导方法中根据辅导任务设置反馈机制的较佳实施例的流程图。4 is a flow chart of a preferred embodiment of setting a feedback mechanism according to a coaching task in the electronic online coaching method of the present application.
图5是本申请电子化的在线辅导方法中根据导情况以及建议提供改善计划的的较佳实施例的流程图。FIG. 5 is a flow chart of a preferred embodiment of providing an improvement plan based on the situation and recommendations in the electronic online coaching method of the present application.
图6是本申请电子化的在线辅导装置的功能原理框图。6 is a functional block diagram of an electronic online tutoring device of the present application.
具体实施方式Detailed ways
为使本申请的目的、技术方案及优点更加清楚、明确,以下参照附图并举实施例对本申请进一步详细说明。应当理解,此处所描述的具体实施例仅仅用以解释本申请,并不用于限定本申请。In order to make the objects, technical solutions, and advantages of the present application more clear and clear, the present application will be further described in detail below with reference to the accompanying drawings. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.
本申请较佳实施例所述的电子化的在线辅导方法,如图1所示,一种电子化的在线辅导方法,其中,所述方法包括以下步骤:An electronic online tutoring method as described in the preferred embodiment of the present application, as shown in FIG. 1 , is an electronic online tutoring method, wherein the method includes the following steps:
步骤S100、获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务。Step S100: Acquire a tutoring application submitted online by the tutor. When the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform.
较佳地,在所述步骤S100之前还包括:Preferably, before the step S100, the method further includes:
预先通过在线辅导平台接收辅导者和被辅导者的注册请求操作,采集并录入辅导者和被辅导者的信息,开通辅导者和被辅导者对应的权限,并通过所述在线辅导平台预先录入辅导者的辅导要求;被辅导者根据自身情况,假设被辅导者为某公司新进的业务员,但是对业务方面都不是很了解,那么在进行注册之后,根据自身的情况申请辅导,并注明申请辅导的原因,辅导者在查看被辅导者的辅导申请之后,针对被辅导者的情况进行审核评估,审核通过后通过在线辅导平台按预定规则新建被辅导者的辅导任务,所述预定规则即为辅导任务所包括的内容。The registration request operation of the tutor and the tutor is received in advance through the online tutoring platform, the information of the tutor and the tutor is collected and entered, the authority corresponding to the tutor and the tutor is opened, and the tutor is pre-recorded through the online tutoring platform. Counseling requirements; the mentee according to his own situation, assuming that the mentee is a new clerk of a company, but is not very familiar with the business, then after registration, apply for counseling according to his own situation, and indicate After consulting the tutor's tutoring application, the tutor reviews and evaluates the tutor's situation. After the audit is passed, the tutor's tutoring task is newly created according to the predetermined rules through the online tutoring platform. The content included for the coaching task.
如图2所示,所述辅导任务包括:辅导任务号1、辅导者2、被辅导者3、辅导类型4、辅导主题5、辅导形式6、辅导时间7、辅导原因8、辅导进度9以及辅导状态10。具体地,辅导任务号根据时间和流水号生成,例如辅导任务号为20170615000001(前面八位为年月日,后面五位为流水号),辅导者和被辅导者均是姓名信息,辅导类型按照被辅导者来进行选择,例如为技能培训(主要包括销售流程、开场白、接洽、报价、促成、异议处理、预约、话术表情、服务介绍、险种介绍、系统操作、核保政策、合规与质检、通时通次以及其他),辅导主题为销售技巧,辅导形式为情景演练,辅导原因为新进员工培训,辅导时间为2017年6月15日下午3-5点,辅导进度为新建,辅导状态为待提交;通过生成的辅导任务的信息,被辅导者和辅导者均能清楚的知道辅导的信息,进行线下或者线上辅导的安排。其中,辅导类型、辅导主题、辅导形式、辅导进度以及辅导状态均为下拉框可选择的方式进行填写,辅导者、被辅导者、辅导时间以及辅导原因均未接收手动输入信息的方式进行填写。As shown in FIG. 2, the coaching tasks include: coaching task number 1, coaching person 2, mentee 3, coaching type 4, coaching theme 5, coaching form 6, coaching time 7, coaching reason 8, coaching progress 9 and Coaching state 10. Specifically, the coaching task number is generated according to the time and the serial number. For example, the coaching task number is 20170615000001 (the first eight digits are the year, month, and day, and the last five digits are the serial number), and the tutor and the tutor are both the name information, and the tutor type is followed. The mentee chooses, for example, skill training (mainly including sales process, opening, contact, quotation, facilitation, objection processing, appointment, speech expression, service introduction, insurance introduction, system operation, underwriting policy, compliance and Quality inspection, general time pass and other), the theme of the counseling is sales skills, the form of counseling is situational training, the reason for counseling is new employee training, the counseling time is 3-5 pm on June 15, 2017, the coaching progress is new The counseling status is to be submitted; through the information of the generated counseling tasks, the tutor and the tutor can clearly know the counseling information and arrange offline or online tutoring. Among them, the type of counseling, the theme of counseling, the form of counseling, the progress of counseling, and the state of tutoring are all filled in by means of a drop-down box. The counselor, the tutor, the counseling time, and the reason for counseling are all not filled in by manually inputting information.
较佳地,如图3所示,所述步骤S100具体包括:Preferably, as shown in FIG. 3, the step S100 specifically includes:
S101,所述在线辅导平台接收被辅导者在线提交的辅导申请;S101. The online tutoring platform receives a tutoring application submitted online by the tutor;
S102,所述辅导者接收所述辅导申请并根据辅导要求进行在线审核;S102. The tutor receives the tutoring application and performs an online audit according to the tutoring requirement;
S103,当接收到所述辅导任务审核通过的指令后,根据被辅导者的信息新建针对被辅导者的辅导任务。S103. After receiving the instruction for reviewing the counseling task, newly create a tutoring task for the tutor according to the information of the tutor.
步骤S200、当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息。Step S200: After receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect.
被辅导者通过所述辅导反馈机制接收辅导者针对当前的辅导任务的学习情况填写辅导反馈(包括自我评价、心得以及存在的不足之处和相关辅导建议),然后通过在线辅导平台根据所填写的辅导反馈生成数据信息,所述数据信息反映辅导者完成当前辅导任务的情况,被辅导者和其他有权限的管理人员可以通过所述数据信息清楚了解到被辅导者的辅导情况,便于辅导者和其他有权限的管理人员根据辅导情况作出进一步改进措施。The mentee receives the counselor's feedback on the learning situation of the current counseling task through the coaching feedback mechanism (including self-evaluation, experience and existing deficiencies and related counseling suggestions), and then fills in according to the online tutoring platform. The coaching feedback generates data information, which reflects the situation in which the tutor completes the current tutoring task, and the tutor and other authorized management personnel can clearly understand the tutoring situation of the tutor through the data information, facilitating the tutor and Other authorized managers make further improvement measures based on the coaching situation.
具体地,当生成辅导任务后,辅导者根据辅导时间和辅导主题等内容信息进行辅导准备,例如辅导资料和辅导会议室预约等,当辅导时间到了之后,辅导者对被辅导者进行线下辅导(如果因为条件原因也可以进行下上,例如远程视频辅导),一般会将同一个辅导任务的被辅导者进行统一集中辅导,便于公司的管理和提高辅导效率,避免浪费辅导资源。当辅导任务完成之后,需要设置辅导反馈机制来接收被辅导者填写的辅导心得以及跟踪确认辅导效果,即被辅导者根据辅导者提供的辅导以及自身的学习情况反馈辅导心得,例如学习情况良好填写辅导学到的知识,或者辅导的一些方面没有听懂的填写自己存在的疑问和对辅导的建议,便于辅导者或者其他管理人员及时了解被辅导者的学习状态和辅导效果,根据被辅导者反馈的信息采取对应的措施,加快被辅导者的学习进度。Specifically, after the tutoring task is generated, the tutor prepares the tutor according to the content information such as the tutoring time and the tutoring theme, such as tutoring materials and tutoring room reservations, etc., when the tutoring time arrives, the tutor performs offline counseling to the tutor. (If it can be carried out for reasons, for example, remote video tutoring), the tutors of the same tutoring task will be unified and centralized to facilitate the management of the company and improve the efficiency of counseling, avoiding wasting tutoring resources. After the coaching task is completed, it is necessary to set a counseling feedback mechanism to receive the counseling experience filled out by the tutor and track the confirmation tutoring effect, that is, the tutor can provide feedback according to the counseling provided by the tutor and the self-learning situation, for example, the learning situation is good. Coaching of the acquired knowledge, or some aspects of counseling, do not understand the questions and suggestions for counseling, so that the counselor or other management personnel can understand the learning status and coaching effect of the mentee in a timely manner, according to the feedback of the mentee. The information takes corresponding measures to speed up the progress of the mentee.
较佳地,如图4所示,所述步骤S200具体包括:Preferably, as shown in FIG. 4, the step S200 specifically includes:
S201,根据所述辅导任务向辅导者和被辅导者传递辅导任务的信息,用于辅导者根据所述信息执行对被辅导者的辅导任务;S201. The information about the coaching task is transmitted to the tutor and the tutor according to the tutoring task, and is used by the tutor to perform a tutoring task for the tutor according to the information;
S202,接收被辅导者通过所述在线辅导平台点击查看辅导任务的操作指令,弹出辅导任务的信息页面,用于被辅导者了解辅导进度信息;S202. Receive an operation instruction of the tutor through the online tutoring platform to view the tutoring task, and pop up an information page of the tutoring task for the tutor to understand the coaching progress information;
S203,当辅导者执行所述辅导任务后,接收被辅导者填写的辅导心得以及跟踪确认辅导效果;当在线辅导平台接收被辅导者填写的辅导心得后,将有关辅导心得的信息界面发送至被辅导者和有权限的管理人员的任务栏下,提示被辅导者和有权限的管理人员及时进行查看,根据被辅导者的学习情况确认此次辅导任务完成后的辅导效果,从而及时了解被辅导者的辅导情况;S203, after the tutor performs the tutoring task, receiving the tutoring experience filled in by the tutor and tracking and confirming the tutoring effect; when the online tutoring platform receives the tutoring experience filled out by the tutor, sending the information interface about the tutoring experience to the being Under the taskbar of the mentors and authorized managers, the mentee and the authorized management personnel are prompted to check in time, and the coaching effect after the completion of the coaching task is confirmed according to the learning situation of the mentee, so as to timely understand the coaching Counseling situation;
S204,接收被辅导者输入的对被辅导者完成所述辅导任务的建议或者评价结果信息,并将所述辅导任务的辅导状态改为提交。S204. Receive a recommendation or evaluation result information that is input by the tutor to the tutor to complete the tutoring task, and change the tutoring status of the tutoring task to submit.
具体地,被辅导者可以对辅导任务(包括进度以及数量等)进行查询,辅导任务查询可以通过两种方式进行:方式一,待处理:不用输入查询条件,被辅导者可以直接查询到需要自己处理的辅导任务;方式二,精确查询:通过输入指定具体的查询条件,查询相应辅导任务;查询结果最多显示100条,分页显示,每页20条;并且按辅导任务号排序,从上往下 按大到小的规则排列,便于被辅导者清楚了解辅导的情况。Specifically, the mentee can query the coaching task (including progress and quantity, etc.), and the coaching task query can be performed in two ways: mode one, pending: without inputting the query condition, the mentee can directly query the need for himself Coaching task processed; method 2, precise query: specify the specific query conditions by input, query the corresponding coaching task; query results display up to 100, page display, 20 per page; and sort by coaching task number, from top to bottom Arranged according to the rules of large to small, it is convenient for the counselor to have a clear understanding of the counseling situation.
较佳地,所述当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息还包括:当所述辅导者针对被辅导者提供辅导的过程中,开启全程录音,接收录音文件并存储到在线辅导平台中,用于被辅导者根据录音文件对辅导过程中有疑问的地方进行查漏补缺。每个录音文件会相应生成一个录音流水号,录音流水号最多输入30个英文+数字进行命名,所述录音文件对应保存在辅导任务的页面下,便于获取。Preferably, after receiving the instruction information completed by the tutor for the tutor's tutoring task, setting the tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the confirmation tutor effect data information further includes: During the process of providing counseling to the tutor, the tutor opens the whole recording, receives the recording file and stores it in the online tutoring platform, and is used by the tutor to check and fill the gap in the counseling process according to the recording file. Each recording file will generate a recording serial number correspondingly. The recording serial number can be named by inputting up to 30 English+numbers. The recording file is saved under the guidance task page for easy access.
步骤S300、根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。In step S300, the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and when the tutor is judged to achieve the improvement goal according to the improvement plan, the tutoring task is ended.
当针对被辅导者提出的改善计划后,被辅导者根据所述改善计划严格进行执行,所述改善计划中设置了改善目标和改善时间(期限),被辅导者需要根据改善目标和改善时间进行执行,当被辅导者在期限内完成改善目标后,将改善结果(完成情况)进行填写,辅导者根据被辅导者的改善结果结合实际改善情况判定被辅导者是否达到改善目标,当辅导者认为被辅导者达到了改善目标的要求后,将改善计划中的状态修改为已改善(每生成一个改善计划的同时对应生成一个跟踪栏,用于确认被辅导者的改善计划的完成情况),表示被辅导者已经完成改善计划,若被辅导者被判定没有完成当前改善计划,那么继续安排下一次改善计划。After the improvement plan is proposed for the mentee, the mentee is strictly implemented according to the improvement plan, and the improvement plan sets an improvement goal and an improvement time (term), and the mentee needs to perform the improvement goal and the improvement time. Execution, when the mentee completes the improvement goal within the time limit, fills in the improvement result (completion status), and the mentee judges whether the mentee achieves the improvement goal according to the improvement result of the mentee and the actual improvement situation, when the mentor thinks After the mentee has met the requirements for improving the goal, the status of the improvement plan is modified to have been improved (each time an improvement plan is generated and a tracking field is generated to confirm the completion of the improvement plan of the mentee), The mentee has completed the improvement plan, and if the mentee is determined not to complete the current improvement plan, then continue to schedule the next improvement plan.
具体地,本申请中当被辅导者和辅导者完成辅导任务后,被辅导者会填写自己的辅导心得,而且辅导者也会根据被辅导者的学习情况填写相关建议,如果被辅导者存在一些问题,那么就有必要对被辅导者提供针对性的改善计划,根据被辅导者存在的问题制定改善目标以及改善日期,并且改善计划不限定于一次,对改善计划进行跟踪确认,当第一改善计划到了时间还没有达到改善目标时,根据未改善原因再生成第二次改善计划,直到被辅导者根据改善计划达成改善目标为止,这样能够有效提高被辅导者的辅导效果。Specifically, in the present application, after the tutor and the tutor complete the tutoring task, the tutor will fill in the tutoring experience, and the tutor will fill in the relevant suggestions according to the tutor's learning situation, if the tutor has some If there is a problem, then it is necessary to provide a targeted improvement plan for the mentee, formulate improvement goals and improve the date according to the problems of the mentee, and the improvement plan is not limited to one time, and the improvement plan is tracked and confirmed as the first improvement. When the planned time has not reached the improvement goal, the second improvement plan will be regenerated according to the unimproved reason until the mentee reaches the improvement goal according to the improvement plan, which can effectively improve the counseling effect of the mentee.
较佳地,如图5所示,所述步骤S300具体包括:Preferably, as shown in FIG. 5, the step S300 specifically includes:
S301,当所述辅导任务执行后,接收辅导者根据被辅导者的辅导情况以及建议提供改善计划;所述改善计划包括改善目标和改善日期;S301. After the coaching task is executed, the receiving tutor provides an improvement plan according to the counseling situation of the tutor and the suggestion; the improvement plan includes an improvement target and an improvement date;
S302,判断被辅导者是否根据所述改善计划在指定时间内是否达到改善目标;S302. Determine whether the mentee has achieved the improvement goal within a specified time according to the improvement plan;
S303,当被辅导者根据改善计划未达成改善目标时,输入未改善原因,并针对未改善原因重新生成改善目标;S303. When the mentee fails to achieve the improvement goal according to the improvement plan, input the reason for the improvement, and regenerate the improvement target for the unimproved reason;
S304,直到被辅导者根据改善计划达成改善目标后,输入改善结果,并将所述辅导任务标记为结束。S304. After the mentee reaches the improvement goal according to the improvement plan, input the improvement result, and mark the coaching task as ending.
较佳地,所述根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务之后还包括:根据被辅导者的辅导情况和改善效果接收辅导者针对所述辅导任务的打分和被辅导者的学习评价,用于查看和了解被辅导者的辅导结果、历史辅导记录以及根据所述辅导结果安排下一步的辅导任务。针对辅导和被辅导,本申请新建一整套电子化管理流程,被辅导者可以自主提交辅导申请,管理人员(辅导者)可以审批辅导申请,监督辅导进度,同时双方均可以反馈辅导心得,同时可以设置多级别管理员查看历史辅导记录,提高辅导效果,在该流程下,整个辅导流程可以实现电子化,并得到有序和统一的管理。Preferably, the providing the data information of the improvement plan according to the counseling situation of the mentee and the counselor's suggestion, and after determining that the mentee reaches the improvement goal according to the improvement plan, after the end of the counseling task, the method further comprises: The counseling situation and improvement effect of the person receiving the tutor's learning evaluation for the tutoring task and the tutor's learning evaluation, for viewing and understanding the tutor's tutoring result, historical coaching record, and scheduling the next step according to the tutoring result Coaching tasks. For counseling and counseling, this application creates a new set of electronic management processes. The counselor can submit the counseling application independently. The management staff (mentors) can approve the counseling application and supervise the counseling progress. At the same time, both parties can feedback the counseling experience. Set up multiple levels of administrators to view historical coaching records and improve coaching results. Under this process, the entire coaching process can be electronically implemented and managed in an orderly and unified manner.
此外,本申请还提供一种电子化的在线辅导装置,所述电子化的在线辅导装置包括:In addition, the present application also provides an electronic online tutoring apparatus, the electronic online tutoring apparatus comprising:
过去模块,用于获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;The past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
接收模块,用于当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;a receiving module, configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
判断模块,用于根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
其中,电子化的在线辅导装置的各个实施例与上述业务员编码智能生成方法的各实施例基本相同,在此不再详细赘述。The embodiments of the electronic online tutoring device are basically the same as the embodiments of the above-described clerk's code intelligent generating method, and are not described in detail herein.
需要说明的是,本领域普通技术人员可以理解实现上述实施例的全部或部分步骤可以通过硬件来完成,也可以通过程序来指令相关的硬件完成,所述的程序可以存储于一种计算机可读存储介质中,上述提到的存储介质可以是只读存储器,磁盘或光盘等。It should be noted that those skilled in the art can understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable state. In the storage medium, the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
本申请还提供了一种电子化的在线辅导装置,请参阅图6,是本申请电子化的在线辅导程序10较佳实施例的运行环境示意图。The present application also provides an electronic online tutoring device. Please refer to FIG. 6 , which is a schematic diagram of an operating environment of a preferred embodiment of the electronic online tutoring program 10 of the present application.
在本实施例中,所述的电子化的在线辅导程序10安装并运行于电子化的在线辅导装置1中的存储器11中。所述电子化的在线辅导装置1可以是桌上型计算机、笔记本、掌上电脑及服务器等计算设备。该电子化的在线辅导装置1可包括,但不仅限于,存储器11、处理器12及显示器13。图1仅示出了具有组件11-13的电子化的在线辅导装置1,但是应理解的是,并不要求实施所有示出的组件,可以替代的实施更多或者更少的组件。In the present embodiment, the electronic online tutoring program 10 is installed and runs in the memory 11 in the electronic online tutoring apparatus 1. The electronic online tutoring device 1 can be a computing device such as a desktop computer, a notebook, a palmtop computer, and a server. The electronic online tutoring device 1 can include, but is not limited to, a memory 11, a processor 12, and a display 13. Figure 1 shows only an electronic online tutoring device 1 having components 11-13, but it should be understood that not all illustrated components may be implemented and that more or fewer components may be implemented instead.
所述存储器11在一些实施例中可以是所述电子化的在线辅导装置1的内部存储单元,例如该电子化的在线辅导装置1的硬盘或内存。所述存储器11在另一些实施例中也可以是所述电子化的在线辅导装置1的外部存储设备,例如所述电子化的在线辅导装置1上配备的插接式硬盘,智能存储卡(Smart Media Card, SMC),安全数字(Secure Digital, SD)卡,闪存卡(Flash Card)等。进一步地,所述存储器11还可以既包括所述电子化的在线辅导装置1的内部存储单元也包括外部存储设备。所述存储器11用于存储安装于所述电子化的在线辅导装置1的应用软件及各类数据,例如所述电子化的在线辅导程序10的程序代码等。所述存储器11还可以用于暂时地存储已经输出或者将要输出的数据。The memory 11 may in some embodiments be an internal storage unit of the electronic online tutoring device 1, such as a hard disk or memory of the electronic online tutoring device 1. The memory 11 may also be an external storage device of the electronic online tutoring device 1 in other embodiments, such as a plug-in hard disk equipped with the electronic online tutoring device 1 , and a smart memory card (Smart Media Card, SMC), Secure Digital (SD) card, flash card (Flash) Card) and so on. Further, the memory 11 may also include both an internal storage unit of the electronic online tutoring device 1 and an external storage device. The memory 11 is configured to store application software and various types of data installed in the electronic online tutoring device 1, such as program code of the electronic online tutoring program 10, and the like. The memory 11 can also be used to temporarily store data that has been output or is about to be output.
所述处理器12在一些实施例中可以是一中央处理器(Central Processing Unit, CPU),微处理器或其他数据处理芯片,用于运行所述存储器11中存储的程序代码或处理数据,例如执行所述电子化的在线辅导程序10等。The processor 12 may be a central processing unit (Central Processing Unit) in some embodiments. A CPU, microprocessor or other data processing chip for running program code or processing data stored in the memory 11, such as executing the electronic online tutoring program 10 or the like.
所述显示器13在一些实施例中可以是LED显示器、液晶显示器、触控式液晶显示器以及OLED(Organic Light-Emitting Diode,有机发光二极管)触摸器等。所述显示器13用于显示在所述电子化的在线辅导装置1中处理的信息以及用于显示可视化的用户界面,例如应用菜单界面、应用图标界面等。所述电子化的在线辅导装置1的部件11-13通过系统总线相互通信。The display 13 may be an LED display, a liquid crystal display, a touch liquid crystal display, and an OLED (Organic) in some embodiments. Light-Emitting Diode, organic light emitting diodes), etc. The display 13 is used to display information processed in the electronic online tutoring device 1 and a user interface for displaying visualizations, such as an application menu interface, an application icon interface, and the like. The components 11-13 of the electronic online tutoring device 1 communicate with one another via a system bus.
本申请还提供一种计算机可读的存储介质,其中,所述计算机可读的存储介质上存储有电子化的在线辅导程序,所述电子化的在线辅导程序被处理器执行时实现所述的电子化的在线辅导的步骤。The present application also provides a computer readable storage medium, wherein the computer readable storage medium stores an electronic online tutoring program, the electronic online tutoring program being implemented by a processor to implement the The steps of electronic online tutoring.
综上所述,本申请提供了一种电子化的在线辅导方法、装置及存储介质,所述方法包括:获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。本申请通过将辅导者针对被辅导者的辅导任务进行系统化,被辅导者可以自主提交辅导申请,辅导者在线审核辅导申请,并监督辅导进度,双方均可以反馈辅导心得,同时可以设置多级别管理员查看历史辅导记录,监督辅导任务,并根据被辅导者的辅导情况设置改善计划,进一步提高辅导的效果,使得整个辅导流程可以实现操作的智能化,以及电子化和流程化。In summary, the present application provides an electronic online tutoring method, apparatus, and storage medium, the method comprising: obtaining a tutoring application submitted online by a tutor, when the tutoring request satisfies the tutor's tutoring request The tutoring task of the tutor is newly created according to the predetermined rule through the online tutoring platform; after receiving the instruction information completed by the tutor for the tutoring task of the tutor, the tutor feedback mechanism is set to receive the tutoring experience and tracking of the tutor The data information of the counseling effect is confirmed; the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and the tutoring task is terminated when it is judged that the tutor has achieved the improvement goal according to the improvement plan. By applying the tutor's counseling task to the tutor, the tutor can submit the tutoring application independently, the tutor can review the tutoring application online, and supervise the tutoring progress. Both parties can feedback the counseling experience, and can set multiple levels. The administrator views the historical coaching records, supervises the coaching tasks, and sets up improvement plans according to the counseling situation of the mentees, further improving the effect of the coaching, so that the entire coaching process can realize the intelligent operation, electronic and process.
当然,本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程,是可以通过计算机程序来指令相关硬件(如处理器,控制器等)来完成,所述的程序可存储于一计算机可读取的存储介质中,该程序在执行时可包括如上述各方法实施例的流程。其中所述的存储介质可为存储器、磁碟、光盘等。Certainly, those skilled in the art can understand that all or part of the processes in the foregoing embodiments can be implemented by a computer program to instruct related hardware (such as a processor, a controller, etc.), and the program can be stored in one. In a computer readable storage medium, the program, when executed, may include the processes of the various method embodiments as described above. The storage medium described therein may be a memory, a magnetic disk, an optical disk, or the like.
应当理解的是,本申请的应用不限于上述的举例,对本领域普通技术人员来说,可以根据上述说明加以改进或变换,所有这些改进和变换都应属于本申请所附权利要求的保护范围。It should be understood that the application of the present application is not limited to the above-described examples, and those skilled in the art can make modifications and changes in accordance with the above description, all of which are within the scope of the appended claims.

Claims (20)

  1. 一种电子化的在线辅导方法,其特征在于,所述电子化的在线辅导方法包括: An electronic online tutoring method, characterized in that the electronic online tutoring method comprises:
    获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;Obtaining a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
    当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;After receiving the instruction information completed by the tutor for the tutor's tutoring task, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
    根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The data information of the improvement plan is provided according to the counseling situation of the mentee and the counselor's suggestion, and the counseling person is judged to complete the counseling task after determining the improvement goal according to the improvement plan.
  2. 根据权利要求1所述的电子化的在线辅导方法,其特征在于,所述获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务之前还包括: The electronic online tutoring method according to claim 1, wherein the obtaining a tutoring application submitted online by the tutor, when the tutoring application satisfies the tutor's tutoring request, according to a predetermined rule through the online tutoring platform Before the new tutor's coaching tasks include:
    预先通过在线辅导平台接收辅导者和被辅导者的注册请求操作,采集并录入辅导者和被辅导者的信息,开通辅导者和被辅导者对应的权限,并通过所述在线辅导平台预先录入辅导者的辅导要求。The registration request operation of the tutor and the tutor is received in advance through the online tutoring platform, the information of the tutor and the tutor is collected and entered, the authority corresponding to the tutor and the tutor is opened, and the tutor is pre-recorded through the online tutoring platform. Counseling requirements.
  3. 根据权利要求1所述的电子化的在线辅导方法,其特征在于,所述辅导任务包括:辅导任务号、辅导者、被辅导者、辅导类型、辅导主题、辅导形式、辅导时间、辅导原因、辅导进度以及辅导状态。The electronic online tutoring method according to claim 1, wherein the tutoring task comprises: a coaching task number, a tutor, a tutor, a tutoring type, a tutoring theme, a tutoring form, a tutoring time, a counseling reason, Coaching progress and coaching status.
  4. 根据权利要求1所述的电子化的在线辅导方法,其特征在于,所述获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务包括: The electronic online tutoring method according to claim 1, wherein the obtaining a tutoring application submitted online by the tutor, when the tutoring application satisfies the tutor's tutoring request, according to a predetermined rule through the online tutoring platform The coaching tasks for new mentees include:
    所述在线辅导平台接收被辅导者在线提交的辅导申请;The online tutoring platform receives a tutoring application submitted online by the tutor;
    所述辅导者接收所述辅导申请并根据辅导要求进行在线审核;The tutor receives the tutoring application and conducts an online review according to the tutoring request;
    当接收到所述辅导任务审核通过的指令后,根据被辅导者的信息新建针对被辅导者的辅导任务。After receiving the instruction for reviewing the coaching task, the tutoring task for the tutor is newly created according to the information of the tutor.
  5. 根据权利要求4所述的电子化的在线辅导方法,其特征在于,所述当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息包括:The electronic online tutoring method according to claim 4, wherein after receiving the instruction information completed by the tutor for the tutor's tutoring task, setting a tutor feedback mechanism for receiving the tutor's filling The information on counseling and tracking and confirming the coaching effect includes:
    根据所述辅导任务向辅导者和被辅导者传递辅导任务的信息,用于辅导者根据所述信息执行对被辅导者的辅导任务;And transmitting, according to the tutoring task, information of the tutoring task to the tutor and the tutor, and the tutor is used to perform a tutoring task for the tutor according to the information;
    接收被辅导者通过所述在线辅导平台点击查看辅导任务的操作指令,弹出辅导任务的信息页面,用于被辅导者了解辅导进度信息;Receiving the operation instruction of the tutor through the online tutoring platform to view the tutoring task, popping up an information page of the tutoring task for the tutor to understand the coaching progress information;
    当辅导者执行所述辅导任务后,接收被辅导者填写的辅导心得以及跟踪确认辅导效果;After the tutor performs the tutoring task, receiving the tutoring experience filled out by the tutor and tracking and confirming the tutoring effect;
    接收被辅导者输入的对被辅导者完成所述辅导任务的建议或者评价结果信息,并将所述辅导任务的辅导状态改为提交。Receiving the recommendation or evaluation result information input by the tutor to the tutor to complete the tutoring task, and changing the tutoring status of the tutoring task to submit.
  6. 根据权利要求5所述的电子化的在线辅导方法,其特征在于,所述当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息还包括:The electronic online tutoring method according to claim 5, wherein after receiving the instruction information completed by the tutor for the tutor's tutoring task, setting a tutor feedback mechanism for receiving the tutor's filling The information on counseling and tracking and confirming the coaching effect also includes:
    当所述辅导者针对被辅导者提供辅导的过程中,开启全程录音,接收录音文件并存储到在线辅导平台中,用于被辅导者根据录音文件对辅导过程中有疑问的地方进行查漏补缺。When the tutor provides counseling to the tutor, the whole recording is started, the recording file is received and stored in the online tutoring platform, and the tutor is used to check and fill the gap in the counseling process according to the recording file. .
  7. 根据权利要求5所述的电子化的在线辅导方法,其特征在于,所述根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务包括: The electronic online tutoring method according to claim 5, wherein the providing the improvement plan data information according to the counselor's counseling situation and the counselor's suggestion, and determining that the tutor is achieving the improvement goal according to the improvement plan After that, the end of the coaching tasks include:
    当所述辅导任务执行后,接收辅导者根据被辅导者的辅导情况以及建议提供改善计划;所述改善计划包括改善目标和改善日期;After the coaching task is executed, the receiving tutor provides an improvement plan according to the counseling situation of the tutor and the suggestion; the improvement plan includes an improvement target and an improvement date;
    判断被辅导者是否根据所述改善计划在指定时间内是否达到改善目标;Determining whether the mentee has achieved the improvement goal within the specified time according to the improvement plan;
    当被辅导者根据改善计划未达成改善目标时,输入未改善原因,并针对未改善原因重新生成改善目标;When the mentee fails to reach an improvement goal based on the improvement plan, enter the reason for the improvement and regenerate the improvement goal for the unimproved reason;
    直到被辅导者根据改善计划达成改善目标后,输入改善结果,并将所述辅导任务标记为结束。After the mentee reaches an improvement goal based on the improvement plan, the improvement result is entered and the coaching task is marked as ending.
  8. 根据权利要求1所述的电子化的在线辅导方法,其特征在于,所述根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务之后还包括:The electronic online tutoring method according to claim 1, wherein the data information of the improvement plan is provided according to the counseling situation of the tutor and the counselor's suggestion, and when the tutor is judged to achieve the improvement goal according to the improvement plan After the end of the coaching task, it also includes:
    根据被辅导者的辅导情况和改善效果接收辅导者针对所述辅导任务的打分和被辅导者的学习评价,用于查看和了解被辅导者的辅导结果、历史辅导记录以及根据所述辅导结果安排下一步的辅导任务。Receiving the tutor's learning evaluation for the tutoring task and the tutor's learning evaluation according to the tutor's counseling situation and improvement effect, for viewing and understanding the tutor's tutoring result, historical coaching record, and scheduling according to the tutoring result The next tutorial task.
  9. 一种电子化的在线辅导装置,其特征在于,所述电子化的在线辅导装置包括:An electronic online tutoring device, characterized in that the electronic online tutoring device comprises:
    过去模块,用于获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;The past module is configured to obtain a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
    接收模块,用于当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;a receiving module, configured to: after receiving the instruction information completed by the tutor for the tutoring task of the tutor, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
    判断模块,用于根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The judging module is configured to provide the data information of the improvement plan according to the counseling situation of the tutor and the counselor's suggestion, and end the tutoring task after determining that the tutor has reached the improvement goal according to the improvement plan.
  10. 一种电子化的在线辅导装置,其特征在于,所述装置包括:存储器、处理器及存储在所述存储器上并可在所述处理器上运行的电子化的在线辅导程序,所述电子化的在线辅导程序被所述处理器执行,以实现以下步骤: An electronic online tutoring apparatus, comprising: a memory, a processor, and an electronic online tutoring program stored on the memory and operable on the processor, the electronic The online tutoring program is executed by the processor to implement the following steps:
    获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;Obtaining a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
    当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;After receiving the instruction information completed by the tutor for the tutor's tutoring task, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
    根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The data information of the improvement plan is provided according to the counseling situation of the mentee and the counselor's suggestion, and the counseling person is judged to complete the counseling task after determining the improvement goal according to the improvement plan.
  11. 根据权利要求10所述的电子化的在线辅导装置,其特征在于,所述获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务之前还包括:The electronic online tutoring device according to claim 10, wherein the obtaining a tutoring application submitted online by the tutor, when the tutoring application satisfies the counseling request of the tutor, according to a predetermined rule through the online tutoring platform Before the new tutor's coaching tasks include:
    预先通过在线辅导平台接收辅导者和被辅导者的注册请求操作,采集并录入辅导者和被辅导者的信息,开通辅导者和被辅导者对应的权限,并通过所述在线辅导平台预先录入辅导者的辅导要求。The registration request operation of the tutor and the tutor is received in advance through the online tutoring platform, the information of the tutor and the tutor is collected and entered, the authority corresponding to the tutor and the tutor is opened, and the tutor is pre-recorded through the online tutoring platform. Counseling requirements.
  12. 根据权利要求10所述的电子化的在线辅导装置,其特征在于,所述辅导任务包括:辅导任务号、辅导者、被辅导者、辅导类型、辅导主题、辅导形式、辅导时间、辅导原因、辅导进度以及辅导状态。The electronic online tutoring device according to claim 10, wherein the tutoring task comprises: tutoring task number, tutor, tutor, tutoring type, tutoring theme, tutoring form, tutoring time, counseling reason, Coaching progress and coaching status.
  13. 根据权利要求10所述的电子化的在线辅导装置,其特征在于,所述获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务包括:The electronic online tutoring device according to claim 10, wherein the obtaining a tutoring application submitted online by the tutor, when the tutoring application satisfies the counseling request of the tutor, according to a predetermined rule through the online tutoring platform The coaching tasks for new mentees include:
    所述在线辅导平台接收被辅导者在线提交的辅导申请;The online tutoring platform receives a tutoring application submitted online by the tutor;
    所述辅导者接收所述辅导申请并根据辅导要求进行在线审核;The tutor receives the tutoring application and conducts an online review according to the tutoring request;
    当接收到所述辅导任务审核通过的指令后,根据被辅导者的信息新建针对被辅导者的辅导任务。After receiving the instruction for reviewing the coaching task, the tutoring task for the tutor is newly created according to the information of the tutor.
  14. 根据权利要求13所述的电子化的在线辅导装置,其特征在于,所述当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息包括:The electronic online tutoring apparatus according to claim 13, wherein the tutor feedback mechanism is set to receive the tutor's filling after receiving the instruction information of the tutor's tutoring task for the tutor. The information on counseling and tracking and confirming the coaching effect includes:
    根据所述辅导任务向辅导者和被辅导者传递辅导任务的信息,用于辅导者根据所述信息执行对被辅导者的辅导任务;And transmitting, according to the tutoring task, information of the tutoring task to the tutor and the tutor, and the tutor is used to perform a tutoring task for the tutor according to the information;
    接收被辅导者通过所述在线辅导平台点击查看辅导任务的操作指令,弹出辅导任务的信息页面,用于被辅导者了解辅导进度信息;Receiving the operation instruction of the tutor through the online tutoring platform to view the tutoring task, popping up an information page of the tutoring task for the tutor to understand the coaching progress information;
    当辅导者执行所述辅导任务后,接收被辅导者填写的辅导心得以及跟踪确认辅导效果;After the tutor performs the tutoring task, receiving the tutoring experience filled out by the tutor and tracking and confirming the tutoring effect;
    接收被辅导者输入的对被辅导者完成所述辅导任务的建议或者评价结果信息,并将所述辅导任务的辅导状态改为提交。Receiving the recommendation or evaluation result information input by the tutor to the tutor to complete the tutoring task, and changing the tutoring status of the tutoring task to submit.
  15. 一种计算机可读的存储介质,其特征在于,所述计算机可读的存储介质上存储有电子化的在线辅导程序,所述电子化的在线辅导程序被处理器执行,以实现以下步骤:A computer readable storage medium, characterized in that the computer readable storage medium stores an electronic online tutoring program, and the electronic online tutoring program is executed by a processor to implement the following steps:
    获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务;Obtaining a tutoring application submitted online by the tutor, and when the tutoring application satisfies the counseling requirement of the tutor, the tutoring task of the tutor is newly established according to a predetermined rule through the online tutoring platform;
    当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息;After receiving the instruction information completed by the tutor for the tutor's tutoring task, setting a tutor feedback mechanism for receiving the tutoring experience filled by the tutor and tracking the data information of the tutoring effect;
    根据被辅导者的辅导情况以及辅导者的建议提供改善计划的数据信息,当判断被辅导者根据改善计划达成改善目标后,结束所述辅导任务。The data information of the improvement plan is provided according to the counseling situation of the mentee and the counselor's suggestion, and the counseling person is judged to complete the counseling task after determining the improvement goal according to the improvement plan.
  16. 根据权利要求15所述的计算机可读存储介质,其特征在于,所述获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务之前还包括:The computer readable storage medium according to claim 15, wherein the obtaining a tutoring application submitted online by the tutor, when the tutoring request satisfies the tutor's tutoring request, newly creating a predetermined rule through the online tutoring platform Before the coaching task of the mentee also includes:
    预先通过在线辅导平台接收辅导者和被辅导者的注册请求操作,采集并录入辅导者和被辅导者的信息,开通辅导者和被辅导者对应的权限,并通过所述在线辅导平台预先录入辅导者的辅导要求。The registration request operation of the tutor and the tutor is received in advance through the online tutoring platform, the information of the tutor and the tutor is collected and entered, the authority corresponding to the tutor and the tutor is opened, and the tutor is pre-recorded through the online tutoring platform. Counseling requirements.
  17. 根据权利要求15所述的计算机可读存储介质,其特征在于,所述辅导任务包括:辅导任务号、辅导者、被辅导者、辅导类型、辅导主题、辅导形式、辅导时间、辅导原因、辅导进度以及辅导状态。The computer readable storage medium according to claim 15, wherein the coaching task comprises: a coaching task number, a tutor, a tutor, a tutoring type, a tutoring theme, a tutoring form, a tutoring time, a counseling reason, and a tutoring Progress and coaching status.
  18. 根据权利要求15所述的计算机可读存储介质,其特征在于,所述获取被辅导者在线提交的辅导申请,当所述辅导申请满足辅导者的辅导要求时,通过在线辅导平台按预定规则新建被辅导者的辅导任务包括:The computer readable storage medium according to claim 15, wherein the obtaining a tutoring application submitted online by the tutor, when the tutoring request satisfies the tutor's tutoring request, newly creating a predetermined rule through the online tutoring platform Coaching tasks for the mentee include:
    所述在线辅导平台接收被辅导者在线提交的辅导申请;The online tutoring platform receives a tutoring application submitted online by the tutor;
    所述辅导者接收所述辅导申请并根据辅导要求进行在线审核;The tutor receives the tutoring application and conducts an online review according to the tutoring request;
    当接收到所述辅导任务审核通过的指令后,根据被辅导者的信息新建针对被辅导者的辅导任务。After receiving the instruction for reviewing the coaching task, the tutoring task for the tutor is newly created according to the information of the tutor.
  19. 根据权利要求18所述的计算机可读存储介质,其特征在于,所述当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息包括:The computer readable storage medium according to claim 18, wherein the coaching feedback mechanism is configured to receive the tutoring of the tutor after receiving the instruction information completed by the tutor for the tutoring task of the tutor The data and the information to track and confirm the coaching effect include:
    根据所述辅导任务向辅导者和被辅导者传递辅导任务的信息,用于辅导者根据所述信息执行对被辅导者的辅导任务;And transmitting, according to the tutoring task, information of the tutoring task to the tutor and the tutor, and the tutor is used to perform a tutoring task for the tutor according to the information;
    接收被辅导者通过所述在线辅导平台点击查看辅导任务的操作指令,弹出辅导任务的信息页面,用于被辅导者了解辅导进度信息;Receiving the operation instruction of the tutor through the online tutoring platform to view the tutoring task, popping up an information page of the tutoring task for the tutor to understand the coaching progress information;
    当辅导者执行所述辅导任务后,接收被辅导者填写的辅导心得以及跟踪确认辅导效果;After the tutor performs the tutoring task, receiving the tutoring experience filled out by the tutor and tracking and confirming the tutoring effect;
    接收被辅导者输入的对被辅导者完成所述辅导任务的建议或者评价结果信息,并将所述辅导任务的辅导状态改为提交。Receiving the recommendation or evaluation result information input by the tutor to the tutor to complete the tutoring task, and changing the tutoring status of the tutoring task to submit.
  20. 根据权利要求19所述的计算机可读存储介质,其特征在于,所述当接收到辅导者针对被辅导者的辅导任务完成的指令信息后,设置辅导反馈机制用于接收被辅导者填写的辅导心得以及跟踪确认辅导效果的数据信息还包括:The computer readable storage medium according to claim 19, wherein the coaching feedback mechanism is configured to receive the tutoring of the tutor after receiving the instruction information completed by the tutor for the tutoring task of the tutor The data and the tracking and confirmation data of the coaching effect also include:
    当所述辅导者针对被辅导者提供辅导的过程中,开启全程录音,接收录音文件并存储到在线辅导平台中,用于被辅导者根据录音文件对辅导过程中有疑问的地方进行查漏补缺。 When the tutor provides counseling to the tutor, the whole recording is started, the recording file is received and stored in the online tutoring platform, and the tutor is used to check and fill the gap in the counseling process according to the recording file. .
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