WO2018134885A1 - Système et procédé d'encouragement d'assistance - Google Patents

Système et procédé d'encouragement d'assistance Download PDF

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Publication number
WO2018134885A1
WO2018134885A1 PCT/JP2017/001390 JP2017001390W WO2018134885A1 WO 2018134885 A1 WO2018134885 A1 WO 2018134885A1 JP 2017001390 W JP2017001390 W JP 2017001390W WO 2018134885 A1 WO2018134885 A1 WO 2018134885A1
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WIPO (PCT)
Prior art keywords
support
supporter
score
privilege
information
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PCT/JP2017/001390
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English (en)
Japanese (ja)
Inventor
初実 田中
眞澄 宮坂
Original Assignee
初実 田中
眞澄 宮坂
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Application filed by 初実 田中, 眞澄 宮坂 filed Critical 初実 田中
Priority to PCT/JP2017/001390 priority Critical patent/WO2018134885A1/fr
Priority to TW106140231A priority patent/TW201833841A/zh
Publication of WO2018134885A1 publication Critical patent/WO2018134885A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the present invention relates to a technology that activates support for individuals, groups, regions, and the like.
  • Patent Document 1 discloses a system that provides a mechanism for a supporter to support a support target person.
  • the system disclosed in Patent Document 1 is a system in which a support target person is an idol candidate and the support person supports the idol candidate by voting.
  • the supporter can execute a game for supporting the idol candidate, obtain a privilege according to the result, convert the privilege into a voting right, and vote for the idol candidate who wants to support.
  • crowdfunding is a mechanism in which multiple supporters provide financial support to individuals, groups, and local support targets.
  • a support target can receive funding from a large number of supporters, and funding is relatively easy. Since the supporter does not have to pay a large amount of money, it is possible to relatively easily provide financial support to the support target person.
  • the support content is limited to funding, and the support period is limited to funding.
  • the support target since the support target often performs business and activities continuously based on the funds obtained, a mechanism that enables continuous support of the business and activities is required. For example, when a support target person starts a business to sell a product, the supporter can continuously provide various support such as recommending the product to a person or actually purchasing the product by himself / herself. Is required.
  • An object of the present invention is to provide a technology that promotes continuous support.
  • a support incentive system is a support incentive system that promotes support to a support target person by a supporter, and provides supporter identification information unique to a subscriber who subscribes as a supporter.
  • the supporter registration reception unit to be registered, and support action score information that associates the support action with the score given to the support action, and information on the support action performed by the support person and the support of the support person
  • a behavior conversion unit that determines a score to be given to the supporter with respect to the support action, and gives a privilege to the support action of the supporter by acquiring the person identification information and referring to the support action score information
  • a return date and time management unit that sets a return date and time, and a return date and time management unit that determines the return date and time, accumulates a score to be given to the supporter for each supporter up to the return date and time, and calculates a cumulative value of the score.
  • the entire budget allocated to the benefit to the supporter can be determined in advance. Therefore, for example, it is possible to manage that a part of the membership fee collected from the supporter is used as a source of privilege return and the privilege is returned within the range of the source.
  • the support person can continuously support the support target person. It becomes possible to encourage and promote.
  • FIG. 10 is a flowchart illustrating supporter registration processing according to the second embodiment. It is a figure which shows the support object person selection information by Example 2.
  • FIG. 10 is a block diagram which shows the structure of the support encouragement system by Example 3.
  • FIG. 10 is a sequence diagram for explaining sponsorship processing according to a third embodiment.
  • FIG. 10 is a sequence diagram for explaining data provision processing according to the third embodiment. It is a sequence diagram for demonstrating the joining process by Example 4. It is a figure which shows an example of the paying member support action score information by Example 4. It is a figure which shows an example of the support action score information for free members by Example 4.
  • FIG. 1 is a diagram for explaining a schematic image of support according to the first embodiment.
  • the support incentive system promotes continuous support by supporters to support target persons.
  • the support target person is a person who is conducting an activity such as a business that is a support target or a person who plans to start an activity, and may be a group or an individual.
  • the supporter is mainly an individual, a member who paid a membership fee as an example, and participates in a support group that supports a specific support target person.
  • the sponsor may be a group or an individual.
  • the collected membership fees and sponsorship funds serve as funds for support for the support target and for benefits that are returned to the supporter in order to promote support activities of the supporter.
  • a predetermined support action to be performed by a supporter (member) and a score to be given to a supporter who has performed the support action are set.
  • the integrated value of the score is an index representing how much support action the supporter has performed.
  • the supporter provides support to the support target person by means of a membership fee, and continuously supports the support target person by performing support actions thereafter.
  • the supporter can acquire the score when performing the support action.
  • the supporter is ranked according to the integrated value of the score, and is given a privilege according to the rank determined at a predetermined date and time.
  • Scores and benefits serve as incentives for supporters and support actions are promoted.
  • the sponsor supports the support target person, but does not accumulate the score like the support person.
  • Support by the sponsor is mainly financial support (funding).
  • the sponsor can apply a scoring in a manner preferable to him / her, such as giving a score to a supporter who has purchased his / her product, and can improve his / her recognition and promote sales.
  • Assistance actions can include not only actions that bring benefits to the support target, but also actions that bring benefits to the sponsor.
  • Sponsors are allowed to present advertisements to supporters who are members of a support group by providing support funds as sponsorship money. For example, if a supporter purchases a sponsor's product, introduces or recommends a product on SNS (Social Networking Service), the supporter performs a support action that benefits the sponsor. Increase sales of your products.
  • SNS Social Networking Service
  • Marketing data can be obtained. This detailed marketing data can be used to formulate various business strategies such as measuring advertising effectiveness.
  • FIG. 2 is a block diagram illustrating the configuration of the support encouragement system according to the first embodiment.
  • the support incentive system 10 includes a support target person registration unit 11, a supporter subscription reception unit 12, a behavior conversion unit 13, a score integration unit 14, a return date management unit 15, a privilege determination unit 16, and a data provision unit 17. .
  • the support encouragement system 10 is configured by a computer that executes a software program by a processor.
  • the privilege determining unit 16 and the data providing unit 17 are realized by a processor executing a software program in a computer.
  • the supporter subscription reception unit 12 adds unique supporter identification information to the subscriber who subscribes and registers as a supporter. For example, the applicant may be able to become a member (supporter) of a support group, for example, on condition that the membership fee is paid.
  • the behavior conversion unit 13 holds support behavior score information that associates a support behavior with a score given to the support behavior.
  • the behavior conversion unit 13 acquires the information of the support action performed by the supporter and the supporter identification information of the supporter from the external device, and refers to the support action score information.
  • the score given to the supporter for the support action is determined.
  • the external device various devices can be considered depending on the type of support action. For example, if the support action is purchase of a product, the support action information and the supporter identification information of the supporter can be acquired from the system or Web server of the merchant or store that sold the product. If the support action is an action such as posting on SNS or “Like”, such information can be acquired from SNS.
  • the return date and time management unit 15 sets a return date and time for giving a privilege to the support action of the supporter, and monitors the current time to determine the return date and time. When the return date / time is reached, the return date / time management unit 15 outputs that the return date / time has arrived.
  • the score accumulating unit 14 accumulates the score given to the supporter for each supporter from the score integration start date to the return date.
  • Privilege determination unit 16 determines a supporter who gives a privilege and a privilege given to the supporter based on the integrated value of the scores at the return date and time.
  • a supporter who gives a privilege and a privilege to be given to the supporter are determined at a predetermined return date, not every time an action such as purchase occurs.
  • the total budget to be allocated can be determined in advance. Therefore, for example, it is possible to manage that a part of the membership fee collected from the supporter is used as a source of privilege return and the privilege is returned within the range of the source.
  • the support person can continuously support the support target person. It becomes possible to encourage and promote.
  • the support target person registration unit 11 accepts an application requesting support and registers the applicant as a support target person. Upon receiving registration as a support target person, it is possible to recruit supporters, receive and register supporters at the supporter subscription reception unit 12, and receive support from supporters and / or sponsors.
  • the behavior conversion unit 13 may accumulate data in which the supporter who has performed the support action is associated with the support action.
  • the data providing unit 17 supports the marketing data based on the stored data. Can be provided to the subject and / or sponsor.
  • FIG. 3 is a sequence diagram for explaining the subscription processing according to the first embodiment.
  • the supporter subscription acceptance unit 12 receives a subscription application from the user terminal 20 used by the subscription applicant (step 101).
  • the message of the subscription application includes supporter information that is information about the applicant and information on the amount of the membership fee to be paid. If the amount of the membership fee is fixed, there is no need to notify the membership fee information in the message for application.
  • the supporter subscription reception unit 12 that has received the subscription application from the user terminal 20 confirms whether or not necessary information is included in the subscription application message, and gives supporter identification information (supporter ID) to the applicant. (Step 102), the assigned supporter ID is transmitted to the user terminal 20 (Step 103). Further, the supporter subscription receiving unit 12 registers the supporter given the supporter ID in the database (DB) (step 104).
  • the database includes, for example, supporter information, a supporter ID, and a membership fee amount included in the subscription application message.
  • FIG. 4 is a sequence diagram for explaining the support action process according to the first embodiment.
  • the behavior conversion unit 13 receives information on support behavior performed by the supporter from the external device 30 (step 201).
  • Examples of the external device 30 include a support target person and a sponsor's system, a Web server, and an SNS.
  • the support action information includes a supporter ID and action ID.
  • the action ID is identification information for identifying each of various support actions.
  • the behavior conversion unit 13 that has received the support behavior information accumulates the information in the database as behavior data (step 202). Further, the behavior conversion unit 13 determines a score to be given to the supporter with respect to the support behavior performed by the supporter by the score conversion process (step 203).
  • the behavior conversion unit 13 notifies the score accumulating unit 14 of support behavior information including the supporter ID of the supporter who has performed the support behavior and the score information to be given to the behavior (step 204).
  • the score integration unit 14 requests the individual score data including the integrated value of the individual score of the supporter indicated by the supporter ID from the database (step 205).
  • the score integrating unit 14 acquires the individual score data from the message (step 207). Furthermore, the score integration unit 14 adds the score given this time to the integrated score value included in the individual score data (step 208), and includes the new integrated score value (total value) and the supporter ID.
  • the score update information is accumulated in the database (step 209).
  • the privilege determining unit 16 requests score data of all supporters from the database (step 210) and receives a score data message from the database (step 211), the score data is acquired from the message (step 212). . Then, the privilege determination unit 16 recalculates the rank of the supporter (step 213) and notifies the external device 30 of rank information including the recalculated rank (step 214).
  • steps 210 to 214 may be executed asynchronously with the support action, and may be executed at regular intervals, for example.
  • the behavior conversion unit 13 accumulates support behavior history information that associates each supporter with the support behavior performed by the supporter in the database. Thereby, it is possible to obtain not only purchasing behavior but also marketing data in which various non-purchasing behaviors such as introduction of friends, behavior on SNS, event participation, and the like are associated with the purchasing behavior.
  • the privilege determining unit 16 updates the supporter's rank based on the integrated score value, and presents the supporter's rank to the supporter via the communication network. Since the supporter can easily know what order he / she is in, the order is a motivation for the support action.
  • FIG. 5 is a sequence diagram for explaining the privilege return process according to the first embodiment.
  • the return date and time management unit 15 When the return date and time management unit 15 reaches the return date and time, it instructs the privilege determination unit 16 to make a return determination (step 301).
  • the privilege determining unit 16 When receiving the instruction, the privilege determining unit 16 requests score data for all supporters from the database (step 302).
  • the privilege determination unit 16 When the privilege determination unit 16 receives a message including score data from the database (step 303), the privilege determination unit 16 acquires score data of all supporters from the message (step 304). And the privilege determination part 16 compares the score integrated value of all the supporters, and ranks in order with a large score integrated value (step 305), and the supporter who provides a privilege, and its supporter according to a ranking. The privilege to be given to is determined (step 306). The privilege determination unit 16 notifies the privilege return information including the information on the privilege to be granted to the user terminal 20 of the supporter who gives the privilege (step 307).
  • FIG. 6 is a flowchart showing a privilege determination process according to the first embodiment.
  • the privilege determining unit 16 waits for the return date and time to arrive and to receive a privilege determination instruction from the return date management unit 15 (step 501).
  • the privilege determination unit 16 ranks the supporters by comparing the integrated values of the scores of all the supporters (step 502).
  • the privilege determining unit 16 determines a supporter to be granted a privilege and a privilege to be given to the supporter based on the order of the supporter (step 503). And the privilege determination part 16 notifies that the privilege is provided to the supporter who provides a privilege (step 504).
  • the privilege determining unit 16 holds rank privilege information that associates the rank with the privilege provided to the supporter of the rank, and refers to the rank privilege information when the rank is fixed at the return date and time. Based on the ranking, the supporter who gives the privilege and the privilege given to the supporter are determined. In this way, by setting the benefits for the rank, the total budget of privileges provided to the supporter can be suppressed within a predetermined range regardless of the total amount of support action by the supporter.
  • the privilege determining unit 16 may present the ranking privilege information to the supporter via the communication network. For example, the privilege determining unit 16 may notify and display the rank privilege information to the user terminal 20 of the supporter newly registered. Not limited to this, the privilege determination unit 16 may present the rank privilege information to the supporter at an arbitrary timing. Various methods can be considered for presenting the ranking privilege information to the supporter. The rank privilege information may be notified to the user terminal 20 by email. The ranking privilege information may be displayed on the web page on the web server of the supporter or sponsor.
  • the total budget of the privilege provided to the supporter can be kept within a predetermined range, and the privilege for the ranking is presented to the supporter Can be a motivation for supportive action.
  • the present invention is not limited thereto.
  • a plurality of support target persons are registered, and the support person can select a support target person and perform support.
  • the support provided in the second embodiment includes a plurality of support target persons, and the support person selects a support target person and participates in the support group of the support target person selected by himself / herself.
  • the basic configuration and operation of the support encouragement system according to the second embodiment are the same as those of the first embodiment.
  • the parts of the second embodiment that are different from the first embodiment will be described.
  • FIG. 7 is a flowchart showing supporter registration processing according to the second embodiment.
  • the supporter subscription reception unit 12 monitors the presence or absence of a supporter application (step 601), and if there is a supporter application, the supporter subscription reception unit 12 is registered in the user terminal 20 as a support target person.
  • the supporter's list is displayed, and the supporter is selected to support the supporter (step 602).
  • FIG. 8 is a diagram illustrating an example of support target person selection information according to the second embodiment. When one supporter selects a plurality or one supporter from a plurality of support target persons, as shown in FIG. 8, a plurality of support target person IDs are associated with one supporter ID.
  • the supporter subscription receiving unit 12 registers the information of the supporter in the database (step 603).
  • the support target person registration unit 11 enables registration of a plurality of support target persons, and the supporter subscription reception unit 12 selects a support target person supported by the supporter when registering the supporter. It is possible to select from registered support targets.
  • the supporter By enabling the supporter to select and support the support target, soliciting multiple support target persons and multiple supporters, and selecting and supporting the support target person that the supporter wants to support A mechanism to activate activities can be provided.
  • the return date management unit 15 manages the return date for each of a plurality of registered support subjects.
  • the score integration unit 14 calculates an integrated score value for each supporter for each of a plurality of registered support subjects.
  • the privilege determination unit 16 determines a supporter who gives a specification and a privilege given to the supporter for each of a plurality of registered support target persons.
  • the return date and time, support actions, and benefits can be defined, and the support mechanism can be flexibly provided.
  • the sponsor is not managed by the support encouragement system 10
  • the sponsor is also managed by the support encouragement system 10
  • the sponsor supports the target person, but does not save the score like the supporter.
  • Support by the sponsor is mainly financial support (funding).
  • Sponsors can apply scoring in a manner that is favorable to them, such as giving a score to the supporters who have purchased their products, improving their awareness, promoting sales, acquiring marketing data, etc. It becomes possible.
  • FIG. 9 is a block diagram showing the configuration of the support encouragement system according to the third embodiment.
  • the support incentive system 10 includes a support target person registration unit 11, a supporter subscription reception unit 12, a behavior conversion unit 13, a score integration unit 14, a return date management unit 15, a privilege determination unit 16, a data provision unit 17, and a sponsor registration unit 18. , And a support action history extraction unit 19.
  • the support encouragement system 10 is configured by a computer that executes a software program by a processor.
  • the privilege determination unit 16, the data providing unit 17, the sponsor registration unit 18, and the support action history extraction unit 19 are realized by a processor executing a software program in a computer.
  • a sponsor registration unit 18 and a support action history extraction unit 19 are provided.
  • the support target person registration unit 11, the supporter subscription reception unit 12, the behavior conversion unit 13, the score integration unit 14, the return date management unit 15, the privilege determination unit 16, and the data provision unit 17 are the same as those according to the first embodiment. .
  • the sponsor registration unit 18 gives a unique sponsor identification information (sponsor ID) to the applicant and registers as a sponsor.
  • the support action history extraction unit 19 stores in advance sponsor-related action information in which a sponsor ID of a registered sponsor and a support action related to the sponsor are associated with each other. By referring to the action information, the part related to the sponsor of the support action history information accumulated by the privilege determining unit 16 is extracted as the supporter related support action history information.
  • marketing data including various support actions for each sponsor and analyzing their mutual relations.
  • reaction behavior viewing, writing, sharing, likes, etc.
  • advertising advertisements is set as supporting behavior, so that purchasing behavior and response behavior for advertising advertisements are associated with each other.
  • the sponsor can measure the effect of the advertising advertisement, which is difficult to calculate clearly and is vague, by sponsoring the support target person, and the support activity by the sponsor is further promoted.
  • the sponsorship application may include information on the amount of funds provided by the applicant.
  • the sponsor registration unit 18 gives a sponsor ID to the applicant on the condition that the applicant provides funds, and associates the sponsor ID with the sponsor ID to provide the money amount information. It may be recorded.
  • money amount information provided by the sponsor may be recorded as essential information in the sponsor information.
  • FIG. 10 is a sequence diagram for explaining the sponsorship process according to the third embodiment.
  • the sponsor registration unit 18 receives the sponsorship application from the sponsor terminal 40 used by the sponsor of the sponsorship (step 701).
  • the message for sponsorship application includes information on the applicant who intends to become a sponsor (sponsor information) and information on the amount of sponsorship to be paid.
  • the sponsor registration unit 18 confirms whether or not the necessary information is included in the message of the sponsorship application, and gives sponsor identification information (sponsor ID) to the applicant (step 702).
  • the assigned sponsor ID is transmitted to the sponsor terminal 40 (step 703).
  • the sponsor registration unit 18 registers the sponsor who has been given the sponsor ID in the database (step 704).
  • the sponsor registration information registered in the database includes, for example, sponsor information included in the sponsorship application message, sponsor ID, and the amount of sponsorship money. However, the sponsorship application message and the information registered in the database may not include information on the amount of sponsorship money.
  • FIG. 11 is a sequence diagram for explaining data provision processing according to the third embodiment.
  • the sponsor-related support action history information that is the support action history information related to the sponsor can be provided to the registered sponsor.
  • the data providing unit 17 receives a data request from the sponsor terminal 40 as a trigger (step 801), the data providing process is started.
  • the sponsor ID is included in the data request message.
  • the data providing unit 17 that has started the data providing process first refers to the sponsor registration information recorded in the database (step 802), and the sponsor ID included in the message represents the registered sponsor. It confirms (authenticates) that it is a thing (step 803).
  • the data providing unit 17 designates the target sponsor by the sponsor ID, and the sponsor-related support action history information in the database.
  • a data request for requesting is transmitted (step 804).
  • the data providing unit 17 receives the sponsor-related support action history information (action history data message) related to the designated sponsor (step 805).
  • the data providing unit 17 acquires the sponsor-related support action history information from the received message (step 806) and transmits it to the sponsor terminal 40 (step 807).
  • Example 1 it was necessary to pay a membership fee to become a supporter, but the present invention is not limited to this.
  • Example 4 shows an example in which a paying member who bears funds by membership fees and a free member who does not bear funds are provided as supporters. For example, it is possible to select whether to become a paid member or a free member when the applicant intends to join a support group that supports a support target person.
  • the basic configuration and operation of the support encouragement system 10 according to the fourth embodiment are the same as those of the first embodiment. However, in the fourth embodiment, the operations of the supporter subscription receiving unit 12 and the behavior converting unit 13 are different from those in the first embodiment.
  • the supporter subscription reception unit 12 pays a membership fee in which a part of the funds serves as support for the support target person and the other part serves as a fund for benefits to the supporter.
  • a person (paid member) and a second supporter (free member) who does not pay the membership fee are registered separately.
  • the behavior conversion unit 13 determines the scores to be given to the first supporter and the second supporter by using the support behavior score information that is different between the paying member and the free member.
  • FIG. 12 is a sequence diagram for explaining the subscription processing according to the fourth embodiment.
  • the supporter subscription acceptance unit 12 receives a subscription application from the user terminal 20 used by the subscription applicant (step 901).
  • the message of the subscription application includes supporter information that is information about the applicant.
  • the supporter subscription reception unit 12 that has received the subscription application from the user terminal 20 checks whether or not necessary information is included in the subscription application message, and determines whether to register as a paid member or a free member. 20 is inquired (step 902). After that, the supporter subscription receiving unit 12 receives information specifying whether to register as a paid member or a free member from the user terminal 20 that has received the message asking whether it is charged or free, based on the selection operation of the applicant. Receive (step 903).
  • the supporter subscription reception unit 12 that has received the message specifying whether to pay or not gives supporter identification information (supporter ID) to the applicant (step 904), and transmits the provided supporter ID to the user terminal 20. (Step 905). Further, the supporter subscription receiving unit 12 registers the supporter given the supporter ID in the database (step 906).
  • the database includes, for example, supporter information included in the subscription application message, supporter ID, and supporter type indicating whether the member is a paid member or a free member.
  • FIG. 13 is a diagram illustrating an example of pay member support behavior score information according to the fourth embodiment.
  • FIG. 14 is a diagram illustrating an example of support activity score information for free members according to the fourth embodiment. For example, when a paying member performs a support action of “purchase a product” whose support action ID is A, a score of 300 points is given as shown in FIG. On the other hand, when the free member performs the same support action, as shown in FIG. 14, a score of 100 points, which is less than 300 points of the paying member, is given.
  • SYMBOLS 10 Support encouragement system, 11 ... Support target person registration part, 12 ... Supporter subscription reception part, 13 ... Action conversion part, 14 ... Score integration part, 15 ... Return date management part, 16 ... Benefit determination part, 17 ... Data Providing unit, 18 ... sponsor registration unit, 19 ... support action history extracting unit, 20 ... user terminal, 30 ... external device, 40 ... sponsor terminal

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Abstract

L'invention concerne un système d'encouragement d'assistance destiné à encourager une personne apportant une assistance à assister une personne à assister, comprenant: une unité de réception d'adhésion de personne apportant une assistance destinée à affecter des informations d'identification unique de personne apportant une assistance à un demandeur d'adhésion et à inscrire le demandeur en tant que personne apportant une assistance; une unité de conversion d'action destinée à stocker des informations de score d'action d'assistance qui associent une action d'assistance à un score affecté à l'action d'assistance, à acquérir des informations concernant une action d'assistance effectuée par une personne apportant une assistance et des informations d'identification de personne apportant une assistance relatives à la personne apportant une assistance, et à déterminer un score à affecter à la personne apportant une assistance pour l'action d'assistance en se référant aux informations de score d'action d'assistance; une unité de gestion de date/d'heure d'affectation destinée à déterminer une date/heure d'affectation en spécifiant la date/l'heure d'affectation à laquelle une gratification sera affectée pour une action d'assistance par une personne apportant une assistance; une unité de totalisation de score destinée à calculer des valeurs totales de score en totalisant pour chaque personne apportant une assistance les scores affectés à la personne apportant une assistance jusqu'à la date/l'heure d'affectation; et une unité de détermination de gratification destinée à déterminer une personne apportant une assistance à laquelle affecter une gratification et la gratification à affecter à la personne apportant une assistance, sur la base de la valeur totale de score à la date/l'heure d'affectation.
PCT/JP2017/001390 2017-01-17 2017-01-17 Système et procédé d'encouragement d'assistance WO2018134885A1 (fr)

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