WO2018092749A1 - Système de gestion de commande, dispositif de gestion de commande et programme - Google Patents

Système de gestion de commande, dispositif de gestion de commande et programme Download PDF

Info

Publication number
WO2018092749A1
WO2018092749A1 PCT/JP2017/040856 JP2017040856W WO2018092749A1 WO 2018092749 A1 WO2018092749 A1 WO 2018092749A1 JP 2017040856 W JP2017040856 W JP 2017040856W WO 2018092749 A1 WO2018092749 A1 WO 2018092749A1
Authority
WO
WIPO (PCT)
Prior art keywords
waiting
time
order management
facility
user
Prior art date
Application number
PCT/JP2017/040856
Other languages
English (en)
Japanese (ja)
Inventor
丈弘 渡瀬
哲功 新谷
Original Assignee
株式会社リクルートホールディングス
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社リクルートホールディングス filed Critical 株式会社リクルートホールディングス
Publication of WO2018092749A1 publication Critical patent/WO2018092749A1/fr

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems

Definitions

  • the present invention relates to an order management system, an order management apparatus, and a program.
  • Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.
  • Conventional storefront terminals estimate the waiting time by multiplying the average waiting time per group by the number of waiting groups and present it to the user.
  • the waiting time of the subsequent groups is actually the average waiting time per group multiplied by the number of waiting groups.
  • the present invention has been made in view of the circumstances described above, and an object of the present invention is to adjust the waiting time according to the guidance situation and provide the user with more accurate waiting time information. .
  • An order management system is an order management system that manages an order waiting in a facility, and a storage unit that holds an order waiting list including information on an order waiting state of an order waiting group in the facility;
  • a registration reception unit that receives registration waiting for the facility, and a waiting time calculation unit that calculates a waiting time to be presented to a user when receiving the waiting registration. Based on the information registered in the waiting list, when a certain number of groups are guided during a certain time, a predetermined additional time is added to the normal waiting time presented to the user. To do.
  • a predetermined number or more of the waiting groups are guided in a certain time period from the guidance time of the last guided group among the waiting groups registered in the waiting list.
  • a value obtained by subtracting the current time from the time obtained by adding the normal waiting time and the additional time to the guide time of the guide guided the earliest among the waiting groups guided within the predetermined time. May be a waiting time to be presented to the user.
  • the waiting time calculating unit when the time obtained by adding the additional time to the guidance time of the group guided the earliest among the waiting groups guided within the predetermined time is earlier than the current time, You may make it make the said normal waiting time into the waiting time shown to the said user.
  • the additional time can be a value obtained by multiplying the reference waiting time per one waiting group by the fixed number.
  • the present invention it is possible to adjust the waiting time according to the state of guidance, and provide more accurate waiting time information to the user.
  • FIG. The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention.
  • the block diagram which shows the main structures of the order management terminal 200.
  • FIG. The flowchart of the order waiting registration process from the order management terminal 200 in the order management system 1000 which concerns on embodiment of this invention.
  • the flowchart of the calculation process of waiting time in the order management system 1000 which concerns on embodiment of this invention.
  • FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment.
  • the order management system 1000 includes an order management server 100 installed in a management center, an order management terminal 200 for accepting an order waiting in cooperation with the order management server 100, and a user.
  • the user terminal 300 owned by is included.
  • the order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.
  • the order management terminal 200 is installed near the entrance of a facility (here, restaurant A).
  • the order management server 100 is constituted by a general-purpose computer, and a server function is realized by a predetermined server program running on the computer.
  • the number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.
  • the order management server 100 includes a management database (storage unit) 110 and a processor (waiting time calculation unit) 120 for managing the order management terminal 200 for each facility.
  • the management database 110 includes a client management table TA1 and a status management table TA2.
  • a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction.
  • an administrator for example, the owner of a facility
  • Pass code AA2.
  • these pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction.
  • the same ID and passcode may be used.
  • a plurality of IDs and passwords may be used properly according to predetermined conditions. .
  • the waiting list for each facility is registered in the status management table TA2.
  • the order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group.
  • One record in the waiting list includes a reception number “1”, a reception time “13:03”, the number of people “3”, a desired seat type “table”, a guidance time “13:30”, a status “Guided”, and the like. Contains information.
  • the status includes “waiting” which is the state before the turn has arrived, “calling” which is informing that the turn has come, “guidance completed” which is the state where the turn has come to the seat, Furthermore, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.
  • the information included in the waiting list can be set and changed as appropriate by the manager of each facility.
  • the contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
  • the processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.
  • arithmetic and logic unit such as a CPU
  • a computer program order management application
  • the communication network N includes a communication network capable of transmitting and receiving information between the order management server 100 and the order management terminal 200.
  • the communication network N is, for example, any one of the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, a combination thereof, and the like. It does not matter whether it is wired or wireless.
  • the order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA).
  • a terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.
  • FIG. 2 is a block diagram showing the main configuration of the order management terminal 200.
  • the order management terminal 200 includes a processor (registration reception unit) 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230.
  • the order management terminal 200 accepts an input such as acceptance to a waiting list or dismissal by a facility user or employee directly operating an input device 215 such as a touch panel. For example, the facility user performs an input for newly registering the waiting list in the waiting list, and the employee performs an input for updating the status of the information registered in the waiting list.
  • the processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part.
  • the various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.
  • the input device 215 is provided with various operation buttons and a touch panel 215a for accepting inputs such as acceptance to the waiting list and disappearance from the waiting list.
  • the display device 216 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and includes, for example, a liquid crystal display.
  • the communication interface 220 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N.
  • the communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.
  • the storage resource 230 is, for example, a logical device provided by a storage area of a physical device.
  • the physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.).
  • the storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
  • the storage resource 230 stores an operating system program, a driver program, various data, and the like.
  • Examples of the driver program include a communication interface driver program for controlling the communication interface 220.
  • the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.
  • the user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a service user.
  • a computer program for managing turn waiting in cooperation with the order management server 100 is installed.
  • the user can access a website provided by the order management server 100 via a web browser or other application installed in the user terminal 300, and can register a waiting order for each facility.
  • the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).
  • the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32).
  • the reception screen for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.
  • step S33 When the user performs a predetermined operation input on the displayed reception screen and the input of information necessary for reception of the waiting order (number of people, seat preference, etc.) is completed (step S33: YES), the order management terminal 200. Displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200. A method for calculating the waiting time will be described later.
  • the two-dimensional code associated with the receipt number is printed on the turn ticket.
  • the current waiting state (the current number of waiting groups, waiting time, etc.) is displayed on the display device of the user terminal 300.
  • users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.
  • the confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35).
  • the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).
  • the user performs waiting registration using the order management terminal 200.
  • the user can also perform waiting registration via the website using the user terminal 300 owned by the user.
  • the user first operates the user terminal 300 to access the website of the order management system 1000, and causes the display device to display a website acceptance screen for the facility that performs registration waiting for the order. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed.
  • the employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation.
  • Information for example, reception number “1” for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .
  • the order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.
  • the time when the “Guidance” operation is performed is registered. For example, when the “Guidance” operation is performed on the reception number “1”, the status of the waiting group for the reception number “1” is updated to “Guided”, and the “Guidance” operation is performed at “Guidance time”. The time (for example, “13:30”) at which the operation is performed is registered.
  • the order management system 1000 normally calculates the waiting time by multiplying the reference waiting time per group by the number of waiting groups. However, when a certain number (C) or more of groups are guided during a certain time, the waiting time of the subsequent waiting group is calculated by a method different from the normal method.
  • the order management server 100 refers to the waiting list of the facility (restaurant A) registered in the status management table TA2, and identifies the last set of records (records with the latest “guidance time”). (Step S51).
  • the order management server 100 determines whether or not a certain number (C) or more of groups have been guided for a certain time from the “guidance time” when the last group was guided (for example, 5 groups in 5 minutes). As described above, 10 or more sets for 10 minutes are determined (step S52). For example, when it is determined whether or not five or more groups have been guided in five minutes, if the last group guidance time is “12:05”, five groups with guidance times from 12:00 to 12:05 are displayed. If there is more (YES), the process proceeds to step S53. On the other hand, when the set guided within a certain time is less than the certain number (C) (NO), the process proceeds to step S57 in order to calculate the waiting time by the normal waiting time calculation method.
  • C certain number
  • 10 or more sets for 10 minutes are determined (step S52). For example, when it is determined whether or not five or more groups have been guided in five minutes, if the last group guidance time is “12:05”, five groups with guidance times from 12:00 to 12:05 are displayed. If there
  • the order management server 100 adds a predetermined additional time (T) to the guidance time (X) of the group that was guided the earliest among the groups that were guided within the fixed time extracted in step S52.
  • Time (Y) is calculated (step S53).
  • the additional time (T) can be set in advance for each facility.
  • As the additional time (T), for example, a value obtained by multiplying the reference waiting time per set by a certain number (C) (reference waiting time per set (6 minutes) ⁇ fixed number (5 sets) 30 (minutes) Etc.), but may be determined by other methods. For example, when the guide time (X) of the group that has been guided the earliest is 12:00 and the additional time (T) is 30 minutes, the time after addition (Y) is 12:30.
  • the order management server 100 determines whether the current time (waiting time for ordering) is before or after the added time (Y) (step S54). If it is before the time (Y) (YES), the process proceeds to step S55. On the other hand, if it is after the added time (Y) (NO), the process proceeds to step S57 in order to calculate the waiting time by a normal waiting time calculation method.
  • the order management server 100 calculates a value obtained by subtracting the current time (accepting time for waiting for the order) from the estimated guidance time (Z) as a waiting time (step S56). For example, if the scheduled guidance time (Z) is 12:42 and the reception time is 12:15, the waiting time is 27 minutes.
  • step S52 If it is determined in step S52 that the number of pairs guided within a certain time is less than a certain number, or if it is determined in step S54 that the current time is later than the added time (Y),
  • the waiting time is calculated by a normal waiting time calculation method (step S57). Specifically, for example, a value obtained by multiplying the reference waiting time per group by the current number of waiting groups is set as the waiting time.
  • a method for calculating the waiting time will be described with reference to a specific example of the waiting situation in the restaurant A shown in FIGS.
  • the waiting time is calculated by a method different from usual.
  • the additional time (T) is 30 minutes, and the reference waiting time per group is 6 minutes.
  • the added time becomes “12:42”, and the waiting time is calculated backward from the reception time “12:15” to be 27 minutes.
  • the waiting time of the subsequent waiting groups is calculated by a normal method.
  • a predetermined additional time (T) is added to the waiting time.
  • a certain number or more of the waiting groups are guided for a certain period of time from the guidance time of the last guided group among the waiting groups registered in the waiting list.
  • a time obtained by adding a normal waiting time and an additional time (T) to the guide time (X) of the group that has been guided the earliest among the waiting groups that have been guided within a certain time (the scheduled guidance time) The time obtained by subtracting the current time (the waiting reception time) from (Z)) is set as the waiting time.
  • the waiting time can be adjusted in accordance with the actual situation when a large number of turn waiting groups are guided in a short time.
  • the time (Y) obtained by adding the additional time (T) to the guide time (X) of the guide guided the earliest among the waiting groups guided within a certain time is the current time.
  • the waiting time is calculated by a normal method. In this way, even after a large number of waiting groups have been guided in a short time, if a certain amount of time has elapsed, the normal waiting time calculation method is restored. Adjustment of waiting time can be realized.
  • the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention.
  • the said embodiment is only a mere illustration in all points, and is not interpreted limitedly.
  • the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.
  • Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Abstract

La présente invention ajuste un temps d'attente selon un état de service, et fournit des informations à un utilisateur sur un temps d'attente précis. L'invention concerne également un système de gestion de commandes (1000) pour gérer des commandes d'attente dans un établissement, comprend : une unité de stockage (110) qui conserve une liste d'attente comprenant des informations concernant l'état d'attente de groupes d'attente dans l'installation; une unité de réception d'enregistrement (210) qui reçoit un enregistrement pour attendre dans l'installation; et une unité de calcul de temps d'attente (120) qui calcule un temps d'attente qui est présenté à un utilisateur lorsque l'enregistrement en attente est reçu, lorsqu'un nombre prescrit ou plus de groupes sont desservis dans une période de temps prescrite, l'unité de calcul de temps d'attente (120) ajoute, sur la base d'informations enregistrées dans la liste d'attente, un temps supplémentaire prescrit à un temps d'attente normal à présenter à l'utilisateur.
PCT/JP2017/040856 2016-11-15 2017-11-14 Système de gestion de commande, dispositif de gestion de commande et programme WO2018092749A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2016222386A JP6262315B1 (ja) 2016-11-15 2016-11-15 順番管理システム、順番管理装置、およびプログラム
JP2016-222386 2016-11-15

Publications (1)

Publication Number Publication Date
WO2018092749A1 true WO2018092749A1 (fr) 2018-05-24

Family

ID=60989183

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2017/040856 WO2018092749A1 (fr) 2016-11-15 2017-11-14 Système de gestion de commande, dispositif de gestion de commande et programme

Country Status (2)

Country Link
JP (1) JP6262315B1 (fr)
WO (1) WO2018092749A1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP6581689B1 (ja) * 2018-04-26 2019-09-25 株式会社リクルート 順番管理システム、順番管理装置、およびプログラム
JP6666980B1 (ja) * 2018-10-31 2020-03-18 株式会社リクルート 順番管理システムおよびプログラム

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007025817A (ja) * 2005-07-12 2007-02-01 Pioneer Electronic Corp テーマパーク管理装置、テーマパーク管理方法、テーマパーク管理プログラムおよび記録媒体
JP2007114929A (ja) * 2005-10-19 2007-05-10 Noritsu Koki Co Ltd プリント処理システム
US20090063205A1 (en) * 2005-07-12 2009-03-05 Pioneer Corporation Theme park management apparatus, theme park management method, theme park management program, and recording medium
JP2009199241A (ja) * 2008-02-20 2009-09-03 Teraoka Seiko Co Ltd 発券機
JP5952465B1 (ja) * 2015-06-12 2016-07-13 株式会社リクルートホールディングス 順番管理システム、順番管理装置および順番管理プログラム

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007025817A (ja) * 2005-07-12 2007-02-01 Pioneer Electronic Corp テーマパーク管理装置、テーマパーク管理方法、テーマパーク管理プログラムおよび記録媒体
US20090063205A1 (en) * 2005-07-12 2009-03-05 Pioneer Corporation Theme park management apparatus, theme park management method, theme park management program, and recording medium
JP2007114929A (ja) * 2005-10-19 2007-05-10 Noritsu Koki Co Ltd プリント処理システム
JP2009199241A (ja) * 2008-02-20 2009-09-03 Teraoka Seiko Co Ltd 発券機
JP5952465B1 (ja) * 2015-06-12 2016-07-13 株式会社リクルートホールディングス 順番管理システム、順番管理装置および順番管理プログラム

Also Published As

Publication number Publication date
JP2018081435A (ja) 2018-05-24
JP6262315B1 (ja) 2018-01-17

Similar Documents

Publication Publication Date Title
JP6189479B1 (ja) 順番管理システムおよびプログラム
WO2017073436A1 (fr) Système de gestion de commande, dispositif de gestion de commande et programme
JP6347874B1 (ja) 順番管理システム、順番管理装置、およびプログラム
WO2018092749A1 (fr) Système de gestion de commande, dispositif de gestion de commande et programme
WO2018016511A1 (fr) Système de gestion de file d'attente, dispositif de gestion de file d'attente et programme
WO2018164075A1 (fr) Système de gestion de file d'attente, appareil de gestion de file d'attente et programme
JP6360953B1 (ja) 順番管理システム、順番管理装置、およびプログラム
WO2018212281A1 (fr) Système de traitement d'informations, dispositif de gestion de tour, dispositif de gestion de certificat de membre et programme
WO2018155263A1 (fr) Système de gestion de tour, dispositif de gestion de tour et programme
JP6088079B1 (ja) 順番管理システム、順番管理装置、およびプログラム
JP6488329B2 (ja) 順番管理システム、順番管理装置、およびプログラム
JP6546676B1 (ja) 順番管理システム、順番管理サーバ、およびプログラム
JP2018067101A (ja) 順番管理システム、順番管理装置、およびプログラム
JP6464408B1 (ja) 順番管理システム
JP6724222B1 (ja) 順番管理システム、順番管理装置、およびプログラム
WO2021066093A1 (fr) Système de gestion de tour, dispositif de gestion de tour, et programme
JP6284667B1 (ja) 順番管理システムおよびプログラム
JP2018139055A (ja) 順番管理システム、順番管理装置、およびプログラム
WO2018062359A1 (fr) Système de gestion de d'attente, dispositif de gestion de d'attente et programme de gestion d'attente
JP6391782B1 (ja) 順番管理システム
JP6019207B1 (ja) 順番管理システム、順番管理装置および順番管理プログラム
JP6240657B2 (ja) 順番管理システム、順番管理装置および順番管理プログラム
WO2019172224A1 (fr) Système de gestion de tour
JP2021096614A (ja) 順番管理システム、順番管理装置、およびプログラム
JP2019086816A (ja) 順番管理システム

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17872494

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 17872494

Country of ref document: EP

Kind code of ref document: A1