WO2016206105A1 - Plateforme de service après-vente basée sur une architecture en nuage - Google Patents

Plateforme de service après-vente basée sur une architecture en nuage Download PDF

Info

Publication number
WO2016206105A1
WO2016206105A1 PCT/CN2015/082521 CN2015082521W WO2016206105A1 WO 2016206105 A1 WO2016206105 A1 WO 2016206105A1 CN 2015082521 W CN2015082521 W CN 2015082521W WO 2016206105 A1 WO2016206105 A1 WO 2016206105A1
Authority
WO
WIPO (PCT)
Prior art keywords
information
module
user
product
maintenance
Prior art date
Application number
PCT/CN2015/082521
Other languages
English (en)
Chinese (zh)
Inventor
罗辉
李灵
谭和华
李光煌
Original Assignee
深圳市赛亿科技开发有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳市赛亿科技开发有限公司 filed Critical 深圳市赛亿科技开发有限公司
Priority to CN201580001610.6A priority Critical patent/CN106537377B/zh
Priority to PCT/CN2015/082521 priority patent/WO2016206105A1/fr
Publication of WO2016206105A1 publication Critical patent/WO2016206105A1/fr

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor

Definitions

  • the invention relates to the technical field of after-sales service, in particular to a service platform based on cloud architecture.
  • the after-sales service competition has affected the competitiveness of the market to a certain extent. Therefore, in order to provide better after-sales service.
  • the reasonable distribution of maintenance outlets is a key factor in improving after-sales service.
  • the existing market research method is to collect manual methods such as questionnaires. Therefore, there are problems such as wasting manpower, material resources and long research time.
  • the maintenance network can not timely feedback the maintenance document information of the product to the manufacturer, so that the manufacturer cannot timely improve the performance of the product.
  • a cloud architecture-based after-sales service platform includes an application layer, a service layer, and a database layer.
  • the application layer is used to provide external services
  • the service layer is used to respond to application requests of the application layer
  • the database layer is used to store and manage data resources entered by the application layer.
  • the service layer includes a communication server and a plurality of web servers
  • the database layer includes a communication database and a plurality of application databases
  • the communication server is used for managing communication between the application layer and the service layer
  • the communication database is used for storing the application layer and the service layer.
  • the communication information is used by the web server to respond to service requests of the application layer, and the application database is used for storing and managing data resources entered by the application layer.
  • the application layer includes a vendor application, a user application, and a maintenance site application.
  • the vendor client executing the vendor application includes a first receiving module and a first sending module
  • the user client executing the user application includes a second receiving module and a second sending module
  • the service site client of the maintenance site application includes a third receiving module and a third sending module
  • the web server includes a fourth receiving module, a processing module, and a fourth sending module.
  • a first receiving module configured to receive multiple commodity information input externally and corresponding thereto After-sales service information, product information including manufacturer identification.
  • the first sending module is configured to send the commodity information and the corresponding after-sales service information to the webpage server.
  • the second receiving module is configured to receive external user information input for one item of the plurality of product information.
  • the second sending module is configured to send the user information to the web server.
  • the third receiving module is configured to receive external maintenance information for user information and product information input.
  • the third sending module is configured to send the maintenance information to the webpage server to form a plurality of first data sets including user information, commodity information, after-sales service information, and maintenance information.
  • a processing module configured to normalize the first data set according to the vendor identifier to obtain a second data set, where the second data set includes user information and maintenance information.
  • the fourth sending module is configured to send the second data set to the vendor client, so that the user of the vendor client makes a new decision according to the second data set.
  • the vendor client further includes a building module for constructing identifier information of different products.
  • the first sending module is configured to send the identifier information to the web server.
  • the user client further includes a scanning module for scanning an identification code on the product, and a second sending module for transmitting the identification code to the web server.
  • the web server further includes a comparison module, a comparison module, configured to compare whether the identification code and the identification code information are consistent to identify whether the product is genuine, and the fourth sending module is further configured to feed the authentication result to the user client.
  • the first receiving module is further configured to receive external extended condition information for the commodity information input.
  • the first sending module is further configured to send the extended condition information to the web server.
  • the second sending module is further configured to send an extended warranty request corresponding to the product information to the web server.
  • the web server further includes an obtaining module and a determining module, and the fourth receiving module is further configured to receive the extended condition information and the extended warranty request.
  • the obtaining module is configured to obtain a purchase date in the commodity information corresponding to the extended warranty request.
  • the determining module is configured to determine, according to the purchase date and the extended warranty condition information, whether the commodity corresponding to the commodity information meets the extended warranty condition.
  • the fourth sending module is configured to feed back the judgment result to the user client, so that the user client determines whether to purchase the extended warranty service according to the judgment result.
  • the web server further includes a query module.
  • the fourth receiving module is configured to receive a product query request sent by the user client, where the commodity query request includes the product identifier.
  • the query module is configured to query product information corresponding to the product identifier.
  • the fourth sending module is configured to feed the product information to the user client, and the product information includes a manufacturer identifier, a product identifier, a product listing time, a product shutdown time, a consumable list of the product, and a manufacturer identifier and a product identifier are in one-to-one correspondence.
  • the fourth receiving module is configured to receive a service network query request sent by the user client, where the service network query request includes a vendor identifier and a product identifier.
  • the query module is configured to query the service network information corresponding to the manufacturer identifier and the product identifier.
  • the fourth sending module is configured to send the service network point information to the user client, and the maintenance network point information includes a service network address, a repair network contact point, a maintenance network point person in charge, and a maintenance network surrounding the map.
  • the fourth receiving module is configured to receive a repair outlet inventory inquiry request sent by the manufacturer client, where the inventory quantity inquiry request includes a vendor identifier and a commodity identifier.
  • the query module is configured to query the inventory quantity information of the parts of the product corresponding to the manufacturer identifier and the product identifier.
  • the fourth sending module is configured to send the inventory information to the vendor client, so that the vendor client can allocate the supply quantity of the components of each maintenance network.
  • the fourth receiving module is configured to receive feedback information sent by the user client, and the feedback information is in one-to-one correspondence with the maintenance information, the feedback information includes the evaluation information and the complaint information, and the maintenance information includes the maintenance network identifier.
  • the fourth sending module is configured to send the feedback information to the repair outlet client corresponding to the repair outlet identifier, so that the user of the repair outlet client adjusts the maintenance service strategy according to the feedback information.
  • the user information includes a user contact mode
  • the first receiving module is configured to receive a plurality of new product information that is externally input
  • the first sending module is configured to send the plurality of new product information to the web server
  • the fourth receiving The module is configured to receive new product information
  • the fourth sending module is configured to send the new product information to the terminal device corresponding to the contact mode of the user, so that the user of the terminal device knows the new product.
  • the application layer further includes a commodity application
  • the smart commodity for executing the commodity application includes a monitoring module
  • the monitoring module is configured to monitor fault information of the smart commodity generating fault
  • the fault information includes the commodity identifier.
  • the fifth sending module is configured to send the fault information to the web server.
  • the obtaining module is further configured to obtain user information corresponding to the product identifier, where the user information includes user address information.
  • the query module is configured to query the repair outlet closest to the user address information
  • the fourth sending module is configured to send the fault information and the user information to the repair outlet to remind the repair outlet to provide the repair service.
  • the monitoring module is further configured to monitor usage time information of components of the smart commodity, the usage time information includes a product identifier, and the fifth sending module is configured to send the usage time information to the webpage server, and the acquiring module is configured to acquire and User information corresponding to the product identifier, and the user information includes user address information.
  • the query module is configured to query the repair service point closest to the user address information, and the fourth sending module is configured to send the use time information and the user information to the repair network to remind the repair network to replace the parts that have expired.
  • the above-mentioned cloud-based after-sales service platform sends user information and maintenance information in the data resources input by the application layer to the manufacturer client, so that the manufacturer client can reasonably arrange the maintenance network according to the user information, and determine the high repair rate according to the maintenance information. Products to determine the direction of research and development.
  • FIG. 1 is a block diagram of an embodiment of a cloud architecture based after-sales service platform.
  • FIG. 2 is a schematic diagram of functional modules of an after-sales service platform based on a cloud architecture.
  • FIG. 1 it is a block schematic diagram of an embodiment of a cloud architecture based after-sales service platform.
  • the cloud architecture-based after-sales service platform includes an application layer 1, a service layer 2, and a database layer 3.
  • the application layer 1 includes a vendor application 11, a user application 12, a maintenance site application 13, and a merchandise application 14.
  • Application layer 1 is used to provide external services.
  • the server layer 2 includes a communication server 21 and a plurality of web servers 22.
  • the communication server 21 is for managing communication between the application layer 1 and the service layer 2.
  • the web server 22 is responsive to the service request of the application layer 1.
  • the database layer 3 includes a communication database 31 and a plurality of application databases 32.
  • the communication database 31 is used to store communication information between the application layer and the service layer.
  • the application database 32 is used to store and manage data resources entered by the application layer 1.
  • the data resource includes user information, product information, maintenance network information, maintenance information, after-sales service information, identification code information, and extended warranty condition information.
  • the user information includes a user identifier, a user name, a user contact method, and user address information.
  • the product information includes a manufacturer identification, a product identification, a time to market, a time when the product is discontinued, a list of consumables for the product, and a one-to-one correspondence between the manufacturer identification and the product identification.
  • the maintenance outlet information includes the repair outlet address, the contact information of the maintenance outlet, the person in charge of the maintenance outlet, and the map around the maintenance outlet.
  • the maintenance information includes user identification, manufacturer identification, product identification, product type, component identification, and maintenance records.
  • the communication server 21 is configured to manage communication between the application layer 1 and the service layer 2, and the number of communications
  • the database 31 is used to manage communication data information between the application layer 1 and the service layer 2.
  • the invention separates the communication between the application layer 1 and the service layer 2 from the data processing, and improves the response speed of the service platform to the service request of the application layer 1.
  • the above-mentioned cloud-based after-sales service platform allocates different permissions to the vendor client of the execution vendor application 11, the user client executing the user application 12, and the maintenance site client of the maintenance site application 13.
  • the vendor client, the user client, and the maintenance site client perform corresponding application operations according to their rights.
  • data from vendor clients, user clients, and service outlet clients are processed so as to be associated with each other.
  • the above-mentioned cloud-based after-sales service platform receives the fault information of the smart goods executing the commodity application 14 and the usage time information of the related components in real time.
  • the web server 22 immediately reminds the corresponding Repair the outlet client for repair.
  • the web server 22 immediately prompts the corresponding repair outlet client to replace it.
  • FIG. 2 it is a schematic diagram of functional modules of an after-sales service platform based on a cloud architecture.
  • the cloud architecture-based after-sales service platform includes a vendor client 100, a user client 200, a maintenance site client 300, a smart commodity 500, and a web server 400.
  • the vendor client 100 includes a first receiving module 1001, a first transmitting module 1003, and a building module 1002.
  • the user client 200 includes a second receiving module 2001, a second transmitting module 2003, and a scanning module 2002.
  • the service outlet client 300 includes a third receiving module 3001 and a third transmitting module 3002.
  • the web server 400 includes a fourth receiving module 4001, a comparing module 4002, an obtaining module 4003, a determining module 4004, a querying module 4005, a processing module 4006, and a fourth transmitting module 4007.
  • the smart item 500 includes a monitoring module 5001 and a fifth transmitting module 5002.
  • the first receiving module 1001 of the vendor client 100 is configured to receive a plurality of externally input commodity information and corresponding after-sales service information, where the commodity information includes a manufacturer identifier.
  • the first sending module 1003 of the vendor client 100 is configured to send the product information and the corresponding after-sales service information to the web server 400.
  • the second receiving module 2001 of the user client 200 is configured to receive external user information input for one of the plurality of product information.
  • the second sending module 2003 of the user client 200 is configured to send user information to the web server 400.
  • the third receiving module 3001 of the maintenance site client 300 is configured to receive an external pin Maintenance information entered for user information and product information.
  • the maintenance site client 300 third sending module 3002 is configured to send the maintenance information to the web server 400 to form a plurality of first data sets including user information, product information, after-sales service information, and maintenance information.
  • the processing module 4006 of the web server 400 is configured to normalize the first data set according to the vendor identifier to obtain a second data set, where the second data set includes user information and maintenance information.
  • the fourth sending module 4007 of the web server 400 is configured to send the second data set to the vendor client 100, so that the user of the vendor client 100 makes a new decision according to the second data set.
  • the web server 400 receives the product information of the vendor client 100 and its corresponding after-sales service information, the user information input by the user client 200 for a certain product information and its corresponding after-sales service information, and the maintenance site client 300 for a certain one. After the product information under the user information and the corresponding maintenance information input by the after-sales service information are processed, and the received data information is processed, the user information and the maintenance information associated with the product of one of the vendors are fed back to the vendor client 100.
  • the manufacturer client 100 can reasonably improve the performance of the component by reasonably arranging the maintenance network according to the user information to improve the quality of the after-sales service and determining the component with high maintenance rate according to the maintenance information.
  • the building module 1002 of the vendor client 100 is used to construct identifier information of different products.
  • the first sending module 1003 of the vendor client 100 is configured to send the identifier information to the web server 400.
  • the scanning module 2002 of the user client 200 is configured to scan the identification code on the product, and the second sending module 2003 of the user client 200 is configured to send the identification code to the web server 400.
  • the comparison module 4002 of the web server 400 is configured to compare whether the identification code and the identification code information are consistent to identify whether the product is genuine.
  • the fourth sending module 4007 of the web server 400 is further configured to feed back the authentication result to the user client. 200.
  • the web server 400 first receives the identifier information of the vendor client 100, and secondly, receives the identifier scanned by the client client 200, so that the web server 400 identifies whether the product is genuine, and feeds the authentication result to the user client 200. Further guarantee the legitimate rights and interests of consumers and manufacturers.
  • the first receiving module 1001 of the vendor client 100 is further configured to receive external extended condition information for product information input.
  • the first sending module 1003 of the vendor client 100 is further configured to send the extended condition information to the web server 400.
  • the second sending module 2003 of the user client 200 is further configured to send an extended warranty request corresponding to the product information to the web server 400.
  • the fourth receiving module 4001 of the web server 400 is further configured to receive the extended condition information and the extended warranty request.
  • An obtaining module 4003 of the web server 400 configured to: Get the purchase date in the item information corresponding to the extended warranty request.
  • the determining module 4004 of the web server 400 is configured to determine, according to the purchase date and the extended warranty condition information, whether the commodity corresponding to the product information meets the extended warranty condition.
  • the fourth sending module 4007 of the web server 400 is configured to feed back the determination result to the user client 200, so that the user client 200 determines whether to purchase the extended warranty service according to the determination result.
  • the web server 400 first receives the extended condition information of the vendor client 100.
  • receiving the extended warranty request of the user client 200 obtaining the purchase date of the product for which the application is extended, determining whether the extended warranty condition is met according to the purchase date and the extended warranty condition information, and feeding back the determination result to the user client 200, For the user client 200 to refer to, whether to apply for extended warranty.
  • the fourth receiving module 4001 of the web server 400 is configured to receive a product query request sent by the user client 200, where the product query request includes a product identifier.
  • the query module 4005 of the web server 400 is configured to query product information corresponding to the product identifier.
  • the fourth sending module 4007 of the web server 400 is configured to feed back product information to the user client 200, and the product information includes a manufacturer identifier, a product identifier, a product listing time, a product shutdown time, a consumable list of the product, a manufacturer identifier, and a product identifier. A correspondence.
  • the web server 400 feeds back the product information corresponding to the product inquiry request to the user client 200, so that the user client 200 knows the manufacturer and the product to be purchased.
  • the fourth receiving module 4001 of the web server 400 is configured to receive a service network query request sent by the user client 200, where the service network query request includes a vendor identifier and a product identifier.
  • the query module 4005 of the web server 400 is configured to query the repair outlet information corresponding to the manufacturer identifier and the product identifier.
  • the fourth sending module 4007 of the web server 400 is configured to send the maintenance network information to the user client 200, and the maintenance network information includes a repair network address, a repair network contact point, a maintenance network point person, and a maintenance network surrounding map.
  • the web server 400 feeds back the repair network information corresponding to the service network query request to the user client 200, so that the user client 200 selects the required service network, and Schedule a repair service at the required service outlet.
  • the fourth receiving module 4001 of the web server 400 is configured to receive a repair outlet inventory inquiry request sent by the vendor client 100, where the inventory quantity query request includes a vendor identifier and a commodity identifier.
  • the query module 4005 of the web server 400 is configured to query the inventory of the parts of the product corresponding to the manufacturer identifier and the product identifier. Quantity information.
  • the fourth sending module 4007 of the web server 400 is configured to send the inventory information to the vendor client 100 for the vendor client 100 to allocate the supply amount of the components of each service outlet.
  • the web server 400 When the web server 400 receives the repair outlet inventory inquiry request of the manufacturer client 100, the inventory information of the component corresponding to the repair outlet inventory inquiry request is fed back to the vendor client 100 for the vendor client. 100 allocates the supply of parts for each service outlet.
  • the fourth receiving module 4001 of the web server 400 is configured to receive feedback information sent by the user client 200, and the feedback information is in one-to-one correspondence with the maintenance information.
  • the feedback information includes evaluation information and complaint information
  • the maintenance information includes a maintenance network identifier.
  • the fourth sending module 4007 of the web server 400 is configured to send the feedback information to the repair outlet client 300 corresponding to the repair outlet identifier, so that the user of the repair outlet client 300 adjusts the maintenance service policy according to the feedback information.
  • the web server 400 receives the feedback information of the maintenance service of the user client 200, and sends the feedback information to the service outlet client 300, so that the user of the maintenance outlet client 300 adjusts the maintenance service strategy according to the feedback information to improve the maintenance service. Quality, improve customer satisfaction.
  • the first receiving module 1001 of the vendor client 100 is configured to receive a plurality of new product information that is externally input, and the first sending module 1003 of the vendor client 100 is configured to send the plurality of new product information to the web server 400.
  • the fourth receiving module 4001 of the web server 400 is configured to receive new product information, and the fourth sending module 4007 of the web server 400 is configured to send the new product information to the terminal device corresponding to the user contact manner for the terminal device. Users understand new products.
  • the web server 400 receives the new product information of the vendor client 100 and transmits the new product information to the user client 200 for the user client 200 to share the new product information.
  • the monitoring module 5001 of the smart commodity 500 is configured to monitor fault information of the smart commodity 500 to generate a fault, and the fault information includes a commodity identifier.
  • the fifth sending module 5002 of the smart commodity 500 is configured to send the fault information to the web server 400.
  • the obtaining module 4003 of the web server 400 is further configured to acquire user information corresponding to the product identifier, where the user information includes user address information.
  • the query module 4005 of the web server 400 is configured to query the repair service point closest to the user address information, and the fourth sending module 4007 of the web server 400 is configured to send the fault information and the user information to the maintenance network to remind the maintenance network to provide the repair service. .
  • the web server 400 When the web server 400 receives the fault information sent by the smart commodity 500, it first determines the distance from the smart The nearest maintenance outlet of the commodity 500, after which, the maintenance outlet is reminded to provide maintenance service.
  • the monitoring module 5001 of the smart product 500 is further configured to monitor usage time information of the component of the smart commodity 500.
  • the usage time information includes a product identifier
  • the fifth sending module 5002 of the smart commodity 500 is configured to send the usage time information to the web server. 400.
  • the obtaining module 4003 of the web server 400 is configured to obtain user information corresponding to the product identifier, where the user information includes user address information
  • the query module 4005 of the web server 400 is configured to query the repair network point closest to the user address information
  • the fourth sending module 4007 of the 400 is configured to send the usage time information and the user information to the maintenance network to remind the maintenance network to replace the parts that have expired.
  • the web server 400 When the web server 400 receives the usage time information transmitted by the smart product 500, it first determines whether the service life of the component has expired based on the usage time information. Then, when the service life of some components expires, the repair service point closest to the smart goods 500 is determined, and finally, the maintenance network is reminded to provide the component replacement service.

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Data Mining & Analysis (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Finance (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne une plateforme de service après-vente basée sur une architecture en nuage, comprenant une couche d'application (1), une couche de service (2) et une couche de base de données (3). La couche d'application (1) est configurée pour fournir un service à l'extérieur. La couche de service (2) est configurée pour répondre à une requête de service de la couche d'application (1). La couche de base de données (3) est configurée pour stocker et gérer des ressources de données entrées à partir de la couche d'application (1). La couche de service (2) comprend un serveur de communication (21) et une pluralité de serveurs Internet (22). La couche de base de données (3) comprend une base de données de communication (31) et une pluralité de bases de données d'applications (32). Le serveur de communication (21) est configuré pour gérer la communication entre la couche d'application (1) et la couche de service (2). La base de données de communication (31) est configurée pour stocker des informations de communication entre la couche d'application (1) et la couche de service (2). Les serveurs Internet (22) sont configurés pour répondre à la requête de service de la couche d'application (1). Les bases de données d'applications (32) sont configurées pour stocker et gérer les ressources de données entrées à partir de la couche d'application (1). Des informations d'utilisateur et des informations de maintenance dans les ressources de données entrées à partir de la couche d'application (1) sont envoyées à un client de fabricant (100), de telle sorte que le client de fabricant (100) distribue correctement des points de maintenance selon les informations d'utilisateur, et détermine les produits ayant un taux de réparation élevé selon les informations de maintenance, de façon à déterminer une direction de recherche et développement.
PCT/CN2015/082521 2015-06-26 2015-06-26 Plateforme de service après-vente basée sur une architecture en nuage WO2016206105A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN201580001610.6A CN106537377B (zh) 2015-06-26 2015-06-26 一种基于云架构的售后服务平台
PCT/CN2015/082521 WO2016206105A1 (fr) 2015-06-26 2015-06-26 Plateforme de service après-vente basée sur une architecture en nuage

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2015/082521 WO2016206105A1 (fr) 2015-06-26 2015-06-26 Plateforme de service après-vente basée sur une architecture en nuage

Publications (1)

Publication Number Publication Date
WO2016206105A1 true WO2016206105A1 (fr) 2016-12-29

Family

ID=57584425

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2015/082521 WO2016206105A1 (fr) 2015-06-26 2015-06-26 Plateforme de service après-vente basée sur une architecture en nuage

Country Status (2)

Country Link
CN (1) CN106537377B (fr)
WO (1) WO2016206105A1 (fr)

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107842978A (zh) * 2017-12-14 2018-03-27 安徽美博智能科技有限公司 共享空调主动售后模块
CN108764931A (zh) * 2018-03-29 2018-11-06 深圳市赛亿科技开发有限公司 一种车辆售后服务系统
CN110827040A (zh) * 2019-10-31 2020-02-21 支付宝(杭州)信息技术有限公司 一种消费者诉求解决方法和系统
CN111310949A (zh) * 2020-02-12 2020-06-19 家食安(青岛)健康科技有限公司 智能硬件产品反馈用户体验的方法及反馈装置与服务平台
CN111556175A (zh) * 2020-02-25 2020-08-18 京东方科技集团股份有限公司 智慧网点管理系统
CN112837073A (zh) * 2020-12-31 2021-05-25 广州仪速安电子科技有限公司 基于物联网的仪器售后服务管理系统及方法
CN113344229A (zh) * 2021-06-18 2021-09-03 深圳市中科网威科技有限公司 一种区块链运维管理系统及方法

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109146086A (zh) * 2017-06-15 2019-01-04 中兴通讯股份有限公司 设备服务支持方法、服务支持平台、系统及存储介质
CN109886707A (zh) * 2019-02-01 2019-06-14 立旃（上海）科技有限公司 基于区块链的质保数据处理装置及方法
CN112418879A (zh) * 2020-11-05 2021-02-26 福建菩泰网络科技有限公司 一种商城售后服务管理系统及其管理方法

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20140101102A1 (en) * 2012-10-10 2014-04-10 Apple Inc. Batch processing and data synchronization in cloud-based systems
CN104091294A (zh) * 2014-07-02 2014-10-08 合肥工业大学 一种用于老年人监护的综合云服务系统
CN104182883A (zh) * 2014-08-22 2014-12-03 北京迈伴客金融信息服务有限公司 基于云计算的金融服务交易系统及其交易方法
CN204046648U (zh) * 2014-04-02 2014-12-24 深圳市优羿信息技术有限公司 基于云计算的客栈管理平台
CN104484766A (zh) * 2014-12-25 2015-04-01 天津多原企业管理咨询有限公司 一种企业管理应用系统

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104240031A (zh) * 2014-09-17 2014-12-24 东莞市迈科新能源有限公司 电动车管理方法及其管理系统
CN104283967B (zh) * 2014-10-23 2018-07-13 武汉华大优能信息有限公司 一种基于物联网数据采集的第三方数据服务系统

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20140101102A1 (en) * 2012-10-10 2014-04-10 Apple Inc. Batch processing and data synchronization in cloud-based systems
CN204046648U (zh) * 2014-04-02 2014-12-24 深圳市优羿信息技术有限公司 基于云计算的客栈管理平台
CN104091294A (zh) * 2014-07-02 2014-10-08 合肥工业大学 一种用于老年人监护的综合云服务系统
CN104182883A (zh) * 2014-08-22 2014-12-03 北京迈伴客金融信息服务有限公司 基于云计算的金融服务交易系统及其交易方法
CN104484766A (zh) * 2014-12-25 2015-04-01 天津多原企业管理咨询有限公司 一种企业管理应用系统

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107842978A (zh) * 2017-12-14 2018-03-27 安徽美博智能科技有限公司 共享空调主动售后模块
CN108764931A (zh) * 2018-03-29 2018-11-06 深圳市赛亿科技开发有限公司 一种车辆售后服务系统
CN110827040A (zh) * 2019-10-31 2020-02-21 支付宝(杭州)信息技术有限公司 一种消费者诉求解决方法和系统
CN111310949A (zh) * 2020-02-12 2020-06-19 家食安(青岛)健康科技有限公司 智能硬件产品反馈用户体验的方法及反馈装置与服务平台
CN111556175A (zh) * 2020-02-25 2020-08-18 京东方科技集团股份有限公司 智慧网点管理系统
CN112837073A (zh) * 2020-12-31 2021-05-25 广州仪速安电子科技有限公司 基于物联网的仪器售后服务管理系统及方法
CN113344229A (zh) * 2021-06-18 2021-09-03 深圳市中科网威科技有限公司 一种区块链运维管理系统及方法

Also Published As

Publication number Publication date
CN106537377B (zh) 2019-10-29
CN106537377A (zh) 2017-03-22

Similar Documents

Publication Publication Date Title
WO2016206105A1 (fr) Plateforme de service après-vente basée sur une architecture en nuage
JP6564916B2 (ja) インテリジェント倉庫保管管理方法、装置、システム、及び無人インテリジェント倉庫保管機器
JP6383438B2 (ja) 中古商品に対する取引プラットフォームを提供するための方法およびシステム
CN106096882A (zh) 一种全自动无人超市装置
US10740811B2 (en) Application sales management server systems and method
US20180349835A1 (en) Server and system
US20150348051A1 (en) Providing Recommendations Through Predictive Analytics
US20180005308A1 (en) Consumable management server and consumable management system
US8832008B2 (en) Techniques for real-time customer preference learning
US20190026712A1 (en) Application sales management server system and edge server
CN112613948A (zh) 一种基于严选策略的商品推送管理方法
KR20210085863A (ko) 클라우드 시스템에서 원자재 그룹 구매 추천 장치 및 방법
JP2002132922A (ja) 情報収集・提供システムおよび方法、並びにサーバ装置
CN105956811A (zh) 一种无人超市库存管理系统
CN108846727B (zh) 生鲜时蔬的联合运营方法及装置
CN116431929B (zh) 基于隐私计算的信息推荐方法、装置、设备及介质
CN114462733A (zh) 基于订单管理平台的订单处理方法、装置和订单管理平台
EP4152228A1 (fr) Systèmes et procédés de contrôle de qualité de contenu programmatique
US20190028457A1 (en) Application sales management server system
CN105205604A (zh) 车辆维修管理装置、系统及方法
CN109118036A (zh) 一种饮料机管理系统
US11593825B2 (en) Distributed merchandise management system
KR101901497B1 (ko) 사무기기 관리시스템
WO2017012427A1 (fr) Procédé de gestion d'un commerçant au moyen d'une imprimante de listes d'achats de commerçant et imprimante de listes d'achats
KR101681889B1 (ko) 기업 간 거래 정보 공유 및 중개 시스템 운용 방법

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 15896003

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 15896003

Country of ref document: EP

Kind code of ref document: A1