WO2016110114A1 - 一种基于用户操作行为来推荐解决方案的方法及装置 - Google Patents

一种基于用户操作行为来推荐解决方案的方法及装置 Download PDF

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Publication number
WO2016110114A1
WO2016110114A1 PCT/CN2015/088188 CN2015088188W WO2016110114A1 WO 2016110114 A1 WO2016110114 A1 WO 2016110114A1 CN 2015088188 W CN2015088188 W CN 2015088188W WO 2016110114 A1 WO2016110114 A1 WO 2016110114A1
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Prior art keywords
window
user
solution
window object
abnormal
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PCT/CN2015/088188
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English (en)
French (fr)
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陈波
王新敏
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百度在线网络技术（北京）有限公司
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Priority to JP2016565284A priority Critical patent/JP6334733B2/ja
Priority to US15/301,330 priority patent/US10901568B2/en
Priority to KR1020167030069A priority patent/KR101990598B1/ko
Priority to EP15876616.2A priority patent/EP3113002A4/en
Publication of WO2016110114A1 publication Critical patent/WO2016110114A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3089—Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/86—Event-based monitoring

Definitions

  • the present invention relates to the field of computers, and in particular, to a method and apparatus for recommending a solution based on user operation behavior.
  • One of the technical problems solved by the present invention is to propose a corresponding solution according to the actual problem of the user in the process of using the computer to provide a humanized service.
  • a method for recommending a solution based on user operation behavior including:
  • the second window object is an exception window, by extracting the second window object The text information in the determination of the type of the exception window;
  • an apparatus for solving a solution based on user operation behavior includes:
  • the corresponding solution is determined by identifying the type of the second window object, and the user is analyzed according to the operation behavior of the user.
  • the corresponding solution is provided to the user, and the user no longer needs to manually search for the solution process, and realizes the humanized intelligent recommendation function, which can effectively help the user to solve the process of using the computer.
  • Various problems occur in the user, which enhances the user experience.
  • FIG. 1 illustrates a recommendation solution based on user operation behavior according to an embodiment of the present invention. Flow chart of the method of the scheme.
  • FIG. 2 shows a flow chart of a method of recommending a solution based on user operational behavior in accordance with another embodiment of the present invention.
  • FIG. 3 shows a block diagram of a recommended solution based on user operational behavior, in accordance with one embodiment of the present invention.
  • Computer device also referred to as “computer” in the context, is meant an intelligent electronic device that can perform predetermined processing, such as numerical calculations and/or logical calculations, by running a predetermined program or instruction, which can include a processor and The memory is executed by the processor to execute a predetermined process pre-stored in the memory to execute a predetermined process, or is executed by hardware such as an ASIC, an FPGA, a DSP, or the like, or a combination of the two.
  • Computer devices include, but are not limited to, servers, personal computers, notebook computers, tablets, smart phones, and the like.
  • FIG. 1 is a flow diagram of a method of recommending a solution based on user operational behavior, in accordance with one embodiment of the present invention.
  • the method for recommending a solution based on user operation behavior described in this embodiment includes the following steps:
  • the second window object is an abnormal window, determine a type of the abnormal window by extracting text information in the second window object.
  • the computer device may create an event notification callback function of the operating system and a mouse and keyboard global hook based on a message processing mechanism of the operating system, and filter the creation event in addition to the creation of the window object in the event notification callback function.
  • the trigger for creating a message for a window object may be created.
  • the event notification callback function is a function called by a function pointer, which may be one or more, each pointer pointing to a specific event, and when the specific event occurs, the pointer calls the corresponding function to trigger The corresponding operation.
  • the mouse and keyboard global hooks are used to obtain the operation behavior of the event created by the user through the mouse and keyboard, and then determine whether the user has solved the problem or failed to solve the problem through the user's operation behavior.
  • the computer device uses the event notification callback function to monitor the creation event message. After the created event is triggered by the message of the window object, the first window object is created, and the user is further obtained through the global hook of the mouse and keyboard. Operational behavior. If the second window object is further triggered after the user operates the first window object through the mouse or the keyboard, it indicates that the user's operation on the first window object may encounter an unsolvable problem. If the second window object is not triggered after the user operates the first window object, it indicates that the user has completed the corresponding task for the operation of the first window object without recommending a solution.
  • step S110 when the computer device detects that the operation of the first window object by the user triggers the second window object, the type of the second window object needs to be determined first, because only when the type of the second window object belongs to the abnormal prompt or warning window. (hereinafter referred to as the exception window), it is further indicated that the user's operation on the first window object may encounter an unsolvable problem.
  • the computer device determines that the type of the second window object is as follows: Methods:
  • the computer device may first distinguish different scenarios by using the acquired text information of the second window object, and then continue to obtain environment information in a specific scenario, and then obtain the environment information based on the environment information. All text information distributed on the second window object, and the type of the abnormal window is determined by identifying the text information.
  • the computer device can obtain environment information in a specific scenario by the following steps:
  • the computer device can obtain all the text information distributed on the second window object by using the acquired environment information related to the current scene.
  • the handle refers to identifying a different instance of a different object and the like in the application by using a unique integer value, such as a window, button, icon, scroll bar, control, or file, etc.
  • the handle can split a window object into several instances, and identify the instance with the text content.
  • the recognized text content can be used as the text information on the second window object, thereby obtaining whether the window is abnormal and abnormal.
  • the type of window is not limited to identify a window, button, icon, scroll bar, control, or file, etc.
  • step S120 after confirming that the second window object is the abnormal window and the type of the abnormal window, the computer device continues to monitor the user's operation behavior through the global mouse keyboard hook.
  • the first window object is retriggered and then continues. Triggering the second window object indicates that the user cannot solve the current problem and needs to provide a solution to the current problem. case.
  • the computer device may determine, according to the type of the abnormal window, a corresponding solution from the pre-stored solution library as a solution to solve the problem corresponding to the second window object, and then provide the determined solution to the user.
  • the computer device can provide the determined solution to the user as follows:
  • the popup window When used to perform a close operation on the second window object, the popup window displays a solution to the abnormal window at a specific position of the current display screen.
  • the method for recommending a solution based on user operation behavior proposed by the present invention is described in detail below by using a specific embodiment.
  • This embodiment uses a Windows 7 operating system as an example for description. As shown in FIG. 2, the method includes:
  • the computer device creates an event notification callback function. Specifically, the computer device can use the event callback function to monitor the window object created in the Windows 7 operating system.
  • the pop-up prompt window for deleting a file is described as a specific window object, and for the sake of exemplification, those skilled in the art should understand that other processes such as the end process fail, the dll file is missing, and the operating system runs.
  • the recommended method of the solution to the problem should also fall within the scope of the present invention. For the sake of brevity, it is only included herein by reference.
  • the computer device captures an object creation message. Specifically, when the computer device detects a message that the popup window of the deleted file is created, the message is captured.
  • the popup prompt window type for deleting files is #32770.
  • the event notification callback function obtains the title of the window object and determines whether the title is "delete file", and if so, the window object is deleted by the user deleting the file.
  • the file confirmation prompt window otherwise it is another popup window.
  • the computer device determines the window type.
  • the computer device determines the window type by the title, text, and current focus text of the window.
  • the warning window for deleting the file may include text contents such as "cannot delete file", “cannot delete folder”, "file is being used", “folder is being used", etc., the computer device may The window type can be determined according to the above text. If the window type is a warning window, step 230 is performed. If the window type is a non-warning window, step 210 is performed. By judging the window type, the computer device can filter out non-warning windows such as "delete files” and "improve rights" to accurately capture the warning window for deleting files.
  • the computer device acquires the text and features of the warning window. After the warning window for deleting the file fails, the computer device combines the previous "delete file" to confirm the focus setting event before the pop-up window of the prompt window and a message such as a mouse and keyboard to obtain a list of one or more file names deleted.
  • the computer device acquires scene specific information. Specifically, the computer device finds an edit box control object with the path of the current file by enumerating the window, and obtains the file path. Finally, the file name list and file path are combined into a complete scene where the deletion of a file fails.
  • the computer device recommends a solution to the problem.
  • a solution for each warning window is stored in the solution library, while a warning window for "cannot delete files" uses a file shredder.
  • the computer device judges that the user has retryed or canceled the warning window of "cannot delete the file” by the message from the mouse keyboard and the object destruction event.
  • the computer device determines that the same path deletion failure event is determined as a retry operation, and triggers the same window handle object destruction event to determine that the operation is canceled. If the computer device judges to retry the operation according to the user's operation, the system window pops up to cover the current system window. It is strongly recommended that the user use the file shredder; if it is determined to cancel or close the operation, the pop-up window in the lower right corner is used to prompt the user whether the file needs to be shredded. machine.
  • the method for recommending a solution based on the user operation behavior of the embodiment when detecting that the second window object triggered by the user after the operation of the first window object is an abnormal window, determining the corresponding solution by identifying the type of the second window object Program and according to the user's operation
  • the behavior analysis shows that when the user needs to obtain a solution to solve the corresponding problem, the corresponding solution is provided to the user, and the user no longer needs to manually search for the solution process, and more importantly, only when the user cannot solve the corresponding technical problem.
  • the solution is recommended to the user, instead of recommending the solution to the user when the user encounters any problem, and implementing the personalized intelligent recommendation function, which can effectively help the user solve various problems occurring in the process of using the computer. Thereby improving the user experience.
  • FIG. 3 illustrates a device (hereinafter referred to as "solution recommendation device") that recommends a solution based on user operation behavior according to an embodiment of the present invention.
  • the solution recommendation device can be a computer device or a device in a computer device. As shown in FIG. 3, the solution recommendation device includes:
  • monitoring unit 300 Means for monitoring a second window object triggered by the user after the operation of the first window object
  • Means for determining the type of the abnormal window (hereinafter referred to as "content extraction unit") 310 by extracting text information in the second window object if the second window object is an abnormal window;
  • Means for recommending a solution to solve the problem corresponding to the second window object (hereinafter referred to as "recommended unit") 320 according to the type of the abnormal window and the monitored user's operation behavior on the second window object.
  • the monitoring unit 300 may create an event notification callback function of the operating system and a mouse and keyboard global hook based on a message processing mechanism of the operating system, and filter the creation of the window object while filtering other creation events other than creating the window object in the event notification callback function.
  • the trigger of the message may create an event notification callback function of the operating system and a mouse and keyboard global hook based on a message processing mechanism of the operating system, and filter the creation of the window object while filtering other creation events other than creating the window object in the event notification callback function.
  • the event notification callback function is a function called by a function pointer, which may be one or more, each pointer pointing to a specific event, and when the specific event occurs, the pointer calls the corresponding function to trigger The corresponding operation.
  • the mouse and keyboard global hooks are used to obtain the operation behavior of the event created by the user through the mouse and keyboard, and then determine whether the user has solved the problem or failed to solve the problem through the user's operation behavior.
  • the monitoring unit 300 uses the event notification callback function to monitor the creation event message. After the created event is triggered by the message of the window object, the first window object is created, and the user is further obtained through the global hook of the mouse and keyboard. Operational behavior. If the second window object is further triggered after the user operates the first window object through the mouse or the keyboard, it indicates that the user's operation on the first window object may encounter an unsolvable problem. If the second window object is not triggered after the user operates the first window object, it indicates that the user has completed the corresponding task for the operation of the first window object without recommending a solution.
  • the content extraction unit 310 detects that the operation of the first window object by the user triggers the second window object, it is necessary to first determine the type of the second window object, because only when the type of the second window object belongs to the abnormal prompt or warning window (below) When referred to as the exception window, it is further indicated that the user's operation on the first window object may encounter an unsolvable problem.
  • the content extraction unit 310 includes the following means to determine the type of the second window object:
  • a sub-device for acquiring all text information distributed on the second window object by enumerating a window sub-control
  • type identification unit a sub-device for determining the type of the abnormal window by recognizing the text information
  • the information acquiring unit distinguishes different scenarios by using the acquired text information of the second window object to continue to acquire environment information in a specific scenario, and then acquires the distribution based on the environment information. All text information on the second window object.
  • the information acquiring unit may acquire environment information in a specific scenario by using:
  • the information acquiring unit may acquire all the text information distributed on the second window object by using the acquired environment information related to the current scene.
  • the type recognition unit passes The analysis handle into several instances, and identify the instance with the text content, and the recognized text content can be used as the text information on the second window object, thereby obtaining whether the abnormal window is The type of exception window.
  • the recommendation unit 320 After the recommendation unit 320 confirms that the second window object is the abnormal window and the type of the abnormal window, the user's operation behavior is continuously monitored by the global mouse and keyboard hook.
  • the recommendation unit 320 After the recommendation unit 320 confirms that the second window object is of the type of the abnormal window, the corresponding solution can be determined by the following device:
  • a sub-device for determining a solution from a pre-stored solution library as a solution to the problem corresponding to the second window object, depending on the type of the exception window.
  • the first window object is retriggered and then continues. Triggering the second window object indicates that the user cannot solve the current problem and needs to provide a solution to the current problem.
  • the recommending unit 320 may determine, according to the type of the abnormal window, a solution corresponding to the problem corresponding to the second window object from the pre-stored solution library, and provide the solution to the solution by using the following sub-devices. user:
  • sub-devices that display a solution to the abnormal window at a particular position of the current display screen when the user performs a close operation on the second window object.
  • the method for recommending a solution based on user operation behavior proposed by the present invention is described in detail below by using a specific embodiment.
  • the embodiment is based on the Windows 7 operating system.
  • the method includes:
  • Step S200 Create an event notification callback function.
  • the event callback function is used to monitor window objects created in the Windows 7 operating system.
  • the pop-up prompt window for deleting a file is described as a specific window object, and for the sake of exemplification, those skilled in the art should understand that other processes such as the end process fail, the dll file is missing, and the operating system runs.
  • the recommended method of the solution to the problem should also fall within the scope of the present invention. For the sake of brevity, it is only included herein by reference.
  • Step S210 the monitoring unit 300 captures an object creation message. Specifically, when the monitoring unit 300 detects a message that the popup window of the deleted file is created, the message is captured.
  • the popup prompt window type for deleting files is #32770.
  • the event notification callback function obtains the title of the window object and determines whether the title is "delete file", and if so, the window object is deleted by the user deleting the file.
  • the file confirmation prompt window otherwise it is another popup window.
  • Step S220 the content extraction unit determines the window type. Specifically, when the user selects “OK” in the pop-up prompt window of the deleted file, the scene of deleting the file is entered. In the scene in which the file is deleted, the content extracting unit 310 determines the window type by extracting the title, text, and current focus text of the window. In the scenario of deleting a file, the warning window for deleting the file may include text contents such as "cannot delete file", “cannot delete folder", "file is being used", “folder is being used”, content extraction unit 310 can determine the window type according to the above text. If the window type is a warning window, step 230 is performed. If the window type is a non-warning window, step 210 is performed. By judging the window type, it is possible to filter out non-warning windows such as "delete files” and “improve rights” to accurately capture the warning window for deleting files.
  • Step S230 the content extraction unit 310 acquires the text and features of the warning window. Specifically, after the warning window for deleting the file fails, the content extraction unit 310 combines the previous "delete file" to confirm the focus setting event before the popup window of the prompt window and the mouse. A message such as a keyboard that gets a list of one or more file names that were deleted.
  • Step S240 The content extraction unit 310 acquires scene specific information. Specifically, by enumerating the window, the content extracting unit 310 finds an edit box control object with the path of the current file, and obtains a file path. Finally, the file name list and file path are combined into a complete scene where the deletion of a file fails.
  • the recommendation unit 320 recommends a solution to the problem. Specifically, a solution for each warning window is stored in the solution library, and a warning window for "cannot delete files" is using a file shredder. It is judged by the message from the mouse and keyboard, and the object destruction event that the user has performed a retry or cancel operation on the warning window of "cannot delete the file". The recommendation unit determines that the same path name deletion failure event is determined as a retry operation, and triggers the same window handle object destruction event to determine that it is a cancel operation.
  • the system window is popped up by the recommendation unit 320 to promptly use the file shredder; if it is determined to cancel or close the operation, the recommendation unit 320 uses the lower right corner popup window. The way to prompt the user if a file shredder is needed.
  • the apparatus for recommending a solution based on the user behavior of the embodiment when detecting that the second window object triggered by the user after the operation of the first window object is an abnormal window, determining a corresponding solution by identifying the type of the second window object According to the user's operation behavior, when the user needs to obtain a solution to solve the corresponding problem, the corresponding solution is provided to the user, and the user no longer needs to manually search for the solution, and more importantly, only when the user cannot When the corresponding technical problem is solved, the solution is recommended to the user, instead of recommending the solution to the user when the user encounters any problem, and realizing the intelligent recommendation function of the user, which can effectively help the user to solve the process of using the computer.
  • the present invention can be implemented in software and/or a combination of software and hardware, for example, using an application specific integrated circuit (ASIC), a general purpose computer, or any other similar hardware device.
  • the software program of the present invention may be executed by a processor to implement the steps or functions described above.
  • the software program of the present invention The sequence (including related data structures) may be stored in a computer readable recording medium such as a RAM memory, a magnetic or optical drive or a floppy disk and the like.
  • some of the steps or functions of the present invention may be implemented in hardware, for example, as a circuit that cooperates with a processor to perform various steps or functions.
  • a portion of the invention can be applied as a computer program product, such as computer program instructions, which, when executed by a computer, can invoke or provide a method and/or solution in accordance with the present invention.
  • the program instructions for invoking the method of the present invention may be stored in a fixed or removable recording medium and/or transmitted by a data stream in a broadcast or other signal bearing medium, and/or stored in a The working memory of the computer device in which the program instructions are run.
  • an embodiment in accordance with the present invention includes a device including a memory for storing computer program instructions and a processor for executing program instructions, wherein when the computer program instructions are executed by the processor, triggering
  • the apparatus operates based on the aforementioned methods and/or technical solutions in accordance with various embodiments of the present invention.

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Abstract

本发明提供了一种基于用户操作行为来推荐解决方案的方法及装置，其中的方法包括：监测用户对第一窗口对象进行操作后触发的第二窗口对象；若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型；根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案。通过该方法能够根据用户的操作行为分析出当用户需要获得解决相应问题的方案时，将对应的解决方案提供给用户，不再需要用户自己手动去搜索解决方案的过程，实现了人性化的智能推荐功能，能够有效帮助用户解决使用电脑的过程中发生的各种问题，从而提升了用户的使用体验。

Description

一种基于用户操作行为来推荐解决方案的方法及装置
相关申请的交叉引用
本发明请求于2015年1月9日申请的申请号为201510012093.4的中国专利申请的优先权，该中国专利申请的内容以引用方式被完整包含于此。
技术领域
本发明涉及计算机领域，尤其涉及一种基于用户操作行为来推荐解决方案的方法及装置。
背景技术
在使用计算机的过程中，当出现用户无法轻易解决的问题，例如删除文件失败、结束进程失败、缺少dll(Dynamic Link Library，动态链接库)文件、操作系统运行卡顿等问题时，对于不熟悉电脑操作的用户来说就急需一种能够帮助他们解决问题的途径。
现有的计算机通常采用在操作系统中内置帮助文件的方式，为用户在操作电脑过程中遇到的问题提供解决方案。但上述帮助文件只包含了对操作系统以及操作系统集成的软件发送问题时的解决方案，对于第三方软件引起或操作系统发生的未知问题则无法解决，因此无法提供将用户的实际问题与解决问题的方案相结合的人性化服务。
发明内容
本发明解决的技术问题之一是在使用电脑的过程中根据用户的实际问题提出相应的解决方案以提供人性化服务。
根据本发明一方面的一个实施例，提供了一种基于用户操作行为来推荐解决方案的方法，包括：
监测用户对第一窗口对象进行操作后触发的第二窗口对象；
若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象 中的文本信息确定所述异常窗口的类型；
根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案。
根据本发明另一方面的一个实施例，提供了一种基于用户操作行为来解决方案的装置，包括：
用于监测用户对第一窗口对象进行操作后触发的第二窗口对象的装置；
用于若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型的装置；
用于根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案的装置。
由于本实施例可以监测当用户对第一窗口对象进行操作后触发的第二窗口对象为异常窗口时，通过识别第二窗口对象的类型确定对应的解决方案，并根据用户的操作行为分析出当用户需要获得解决相应问题的方案时，将对应的解决方案提供给用户，不再需要用户自己手动去搜索解决方案的过程，实现了人性化的智能推荐功能，能够有效帮助用户解决使用电脑的过程中发生的各种问题，从而提升了用户的使用体验。
本领域普通技术人员将了解，虽然下面的详细说明将参考图示实施例、附图进行，但本发明并不仅限于这些实施例。而是，本发明的范围是广泛的，且意在仅通过后附的权利要求限定本发明的范围。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本发明的其它特征、目的和优点将会变得更明显：
图1示出根据本发明一个实施例的基于用户操作行为来推荐解决 方案的方法的流程图。
图2示出根据本发明另一个实施例的基于用户操作行为来推荐解决方案的方法的流程图。
图3示出根据本发明一个实施例的基于用户操作行为来推荐解决方案的框图。
附图中相同或相似的附图标记代表相同或相似的部件。
具体实施方式
在更加详细地讨论示例性实施例之前应当提到的是，一些示例性实施例被描述成作为流程图描绘的处理或方法。虽然流程图将各项操作描述成顺序的处理，但是其中的许多操作可以被并行地、并发地或者同时实施。此外，各项操作的顺序可以被重新安排。当其操作完成时所述处理可以被终止，但是还可以具有未包括在附图中的附加步骤。所述处理可以对应于方法、函数、规程、子例程、子程序等等。
在上下文中所称“计算机设备”，也称为“电脑”，是指可以通过运行预定程序或指令来执行数值计算和/或逻辑计算等预定处理过程的智能电子设备，其可以包括处理器与存储器，由处理器执行在存储器中预存的存续指令来执行预定处理过程，或是由ASIC、FPGA、DSP等硬件执行预定处理过程，或是由上述二者组合来实现。计算机设备包括但不限于服务器、个人电脑、笔记本电脑、平板电脑、智能手机等。
下面结合附图对本发明作进一步详细描述。
图1是根据本发明一个实施例的基于用户操作行为来推荐解决方案的方法的流程图。
如图1中所示，本实施例所述的基于用户操作行为来推荐解决方案的方法包括如下步骤：
S100、监测用户对第一窗口对象进行操作后触发的第二窗口对象；
S110、若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型；
S120、根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案。
下面对各步骤做进一步详细介绍。
步骤S100中，计算机设备可基于操作系统的消息处理机制，创建操作系统的事件通知回调函数以及鼠标键盘全局钩子，并在该事件通知回调函数中过滤除了创建窗口对象以外的其它创建事件的同时监测创建窗口对象的消息的触发。
其中，该事件通知回调函数是一个通过函数指针调用的函数，该函数指针可以是一个或多个，每个指针均指向一个特定事件，当该特定事件发生时，该指针调用相应的函数以触发相应的操作。而鼠标键盘全局钩子则用于获取用户通过鼠标键盘对创建的事件的操作行为，进而通过用户的操作行为判断用户是已经将发生的问题解决还是未能将发生的问题解决。
在本实施例中，计算机设备利用事件通知回调函数来监测创建事件消息，当创建的事件为窗口对象的消息被触发以后，即创建了第一窗口对象，则进一步通过鼠标键盘全局钩子获取用户的操作行为。若用户通过鼠标或键盘对第一窗口对象进行操作后，进一步触发了第二窗口对象，则表示用户对第一窗口对象的操作可能遇到了无法解决的问题。若用户对第一窗口对象进行操作后没有触发第二窗口对象，则表示用户对第一窗口对象的操作已经完成了相应的任务，而无需推荐解决方案。
步骤S110中，计算机设备当监测到用户对第一窗口对象的操作触发了第二窗口对象时，需要先判断第二窗口对象的类型，因为只有当第二窗口对象的类型属于异常提示或警告窗口(以下简称异常窗口)时，才进一步表示用户对第一窗口对象的操作可能遇到了无法解决的问题。
其中，可选地，计算机设备判断第二窗口对象的类型可采用如下 的方法：
-通过枚举窗口子控件获取分布在第二窗口对象上的所有文本信息；
-通过识别该文本信息确定异常窗口的类型。
可选地，在本实施例中，计算机设备可首先通过获取到的第二窗口对象描述的文本信息来分辨不同的场景，然后继续获取在具体场景中的环境信息，然后基于该环境信息来获取分布在第二窗口对象上的所有文本信息，并通过识别该文本信息确定异常窗口的类型。具体地，计算机设备可通过如下步骤来获取在具体场景中的环境信息：
-通过当前窗口对象的句柄获取父窗口句柄以及父窗口的父窗口句柄；
-然后枚举所有父窗口下的所有对象以及与父窗口同属一个父窗口下的所有的对象的标题以及其它特征信息，以获取与当前场景相关的环境信息。
随后，计算机设备可利用所获取当前场景相关的环境信息来获取分布在第二窗口对象上的所有文本信息。
其中，句柄是指通过使用的一个唯一的整数值来标识应用程序中的不同对象和同类对象中的不同的实例，例如一个窗口、按钮、图标、滚动条、控件或者文件等，计算机设备通过分析句柄能够将一个窗口对象拆分成若干个实例，并对带有文字内容的实例进行识别，识别出的文字内容即可作为第二窗口对象上的文本信息，进而能够获得是否是异常窗口以及异常窗口的类型。
步骤S120中，计算机设备当确认了第二窗口对象为异常窗口以及异常窗口的类型后，继续通过全局鼠标键盘钩子监测用户的操作行为。
例如，若用户对第二窗口对象进行至少一次的重试操作并触发了至少一个第二窗口对象，或者，将第二窗口对象关闭(销毁第二窗口对象)后重新触发第一窗口对象后继续触发第二窗口对象，则表示用户无法解决当前发生的问题，需要提供解决当前发生的问题的解决方 案。
此时，计算机设备可根据异常窗口的类型，从预存储的解决方案库中确定相应的解决方案为解决第二窗口对象对应的问题的方案，随后将所确定的解决方案提供给用户。可选地，计算机设备可按如下方式将所确定的解决方案提供给用户：
-当用户对所述第二窗口对象进行重试操作时，在覆盖所述第二窗口的位置弹窗显示解决所述异常窗口的方案；或者
-当用于对所述第二窗口对象进行关闭操作时，在当前显示屏幕的特定位置弹窗显示解决所述异常窗口的方案。
下面通过具体的实施例对本发明提出的基于用户操作行为来推荐解决方案的方法进行详细说明，本实施例以windows7操作系统为例进行说明，如图2所示，该方法包括：
在步骤S200，计算机设备创建事件通知回调函数。具体地，计算机设备可通过该事件回调函数用于对windows7操作系统中创建的窗口对象进行监测。
在本实施例中，以删除文件的弹窗提示窗口作为特定的窗口对象进行说明，而仅为例举，本领域技术人员应理解对其它如结束进程失败、缺少dll文件、操作系统运行卡顿等问题的解决方案的推荐方法，也应落入本发明的保护范围，为简明起见，仅以引用方式包含于此，而不做赘述。
在步骤S210，计算机设备捕捉对象创建消息。具体地，当计算机设备监测到删除文件的弹窗提示窗口被创建的消息时，则捕捉该消息。
在windows7操作系统中，删除文件的弹窗提示窗口类型为#32770。当监测到窗口对象类型为#32770的创建事件后，则通过事件通知回调函数获取该窗口对象的标题并判断该标题是否为“删除文件”，如果是则该窗口对象为用户删除文件触发的删除文件确认提示窗口，否则为其它的弹窗。
在步骤S220，计算机设备判断窗口类型。当用户在删除文件的 弹窗提示窗口中选择“确定”以后，计算机设备进入删除文件的场景。在删除文件的场景中，计算机设备通过窗口的标题、文本以及当前焦点文本判断窗口类型。在删除文件的场景中，删除文件失败的警告窗口可以包括例如“无法删除文件”、“无法删除文件夹”、“文件正在被使用”、“文件夹正在被使用”等文本内容，计算机设备可根据上述的文本能容确定窗口类型。若窗口类型为警告窗口，则执行步骤230，若窗口类型为非警告窗口，则执行步骤210。通过判断窗口类型，计算机设备可实现过滤掉“删除文件”以及“提权”等非警告窗口，以准确捕获删除文件失败的警告窗口。
在步骤S230，计算机设备获取警告窗口的文本以及特征。当删除文件失败的警告窗口触发以后，计算机设备结合之前“删除文件”确认提示窗口弹窗之前的焦点设置事件以及鼠标键盘等消息，获取删除的一个或多个文件名列表。
在步骤S240，计算机设备获取场景具体信息。具体地，计算机设备通过枚举窗口的方式，找到某一个带有当前文件所在路径的编辑框控件对象，得到文件路径。最后将文件名列表和文件路径组合成一个完整的删除某文件失败的场景。
在步骤S250，计算机设备推荐解决问题的方案。在解决方案库中存储有针对每中警告窗口的解决方案，而针对“无法删除文件”的警告窗口则是使用文件粉碎机。计算机设备通过来自鼠标键盘的消息，以及对象销毁事件判断用户对“无法删除文件”的警告窗口执行了重试或取消操作。其中，计算机设备将触发同路径同名删除失败事件判断为重试操作，而触发了同窗口句柄对象销毁事件的则判断为取消操作。若计算机设备根据用户的操作判断为重试操作，则弹出覆盖当前的系统窗口强烈建议用户使用文件粉碎机；若判断为取消或者关闭操作，则使用右下角弹窗的方式提示用户是否需要文件粉碎机。
本实施例的基于用户操作行为来推荐解决方案的方法，当监测到用户对第一窗口对象进行操作后触发的第二窗口对象为异常窗口时，通过识别第二窗口对象的类型确定对应的解决方案，并根据用户的操 作行为分析出当用户需要获得解决相应问题的方案时，将对应的解决方案提供给用户，不再需要用户自己手动去搜索解决方案的过程，更重要的是只有当用户无法解决相应的技术问题时才向用户推荐解决方案，而不是在当用户遇到任何问题时都向用户推荐解决方案，实现了人性化的智能推荐功能，能够有效帮助用户解决使用电脑的过程中发生的各种问题，从而提升了用户的使用体验。
图3示出根据本案发明一个实施例的基于用户操作行为来推荐解决方案的装置(以下简称“解决方案推荐装置”)。该解决方案推荐装置可以是计算机设备或是计算机设备中的一个装置。如图3中所示，该解决方案推荐装置包括：
用于监测用户对第一窗口对象进行操作后触发的第二窗口对象的装置(以下简称“监测单元”)300；
用于若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型的装置(以下简称“内容提取单元”)310；
用于根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案的装置(以下简称“推荐单元”)320。
监测单元300可基于操作系统的消息处理机制，创建操作系统的事件通知回调函数以及鼠标键盘全局钩子，并在该事件通知回调函数中过滤除了创建窗口对象以外的其它创建事件的同时监测创建窗口对象的消息的触发。
其中，该事件通知回调函数是一个通过函数指针调用的函数，该函数指针可以是一个或多个，每个指针均指向一个特定事件，当该特定事件发生时，该指针调用相应的函数以触发相应的操作。而鼠标键盘全局钩子则用于获取用户通过鼠标键盘对创建的事件的操作行为，进而通过用户的操作行为判断用户是已经将发生的问题解决还是未能将发生的问题解决。
在本实施例中，监测单元300利用事件通知回调函数来监测创建事件消息，当创建的事件为窗口对象的消息被触发以后，即创建了第一窗口对象，则进一步通过鼠标键盘全局钩子获取用户的操作行为。若用户通过鼠标或键盘对第一窗口对象进行操作后，进一步触发了第二窗口对象，则表示用户对第一窗口对象的操作可能遇到了无法解决的问题。若用户对第一窗口对象进行操作后没有触发第二窗口对象，则表示用户对第一窗口对象的操作已经完成了相应的任务，而无需推荐解决方案。
内容提取单元310当监测到用户对第一窗口对象的操作触发了第二窗口对象时，需要先判断第二窗口对象的类型，因为只有当第二窗口对象的类型属于异常提示或警告窗口(以下简称异常窗口)时，才进一步表示用户对第一窗口对象的操作可能遇到了无法解决的问题。
其中，可选地，内容提取单元310包括如下的装置来判断第二窗口对象的类型：
-用于通过枚举窗口子控件获取分布在所述第二窗口对象上的所有文本信息的子装置(以下简称“信息获取单元”)；
-用于通过识别所述文本信息确定所述异常窗口的类型的子装置(以下简称“类型识别单元“)。
可选地，在本实施例中，信息获取单元通过获取到的第二窗口对象描述的文本信息来分辨不同的场景，以继续获取在具体场景中的环境信息，然后基于此来获取所述分布在第二窗口对象上的所有文本信息。具体地，信息获取单元可通过如下装置来获取在具体场景中的环境信息：
用于通过所述异常窗口的句柄获取父窗口句柄以及父窗口的父窗口句柄的单元；
用于枚举所有父窗口下的所有对象以及与父窗口同属一父窗口下的所有对象的标题以及其它特征信息，以收集与当前场景相关的环境信息的单元。
随后，信息获取单元可利用所获取当前场景相关的环境信息来获取分布在第二窗口对象上的所有文本信息。
其中，句柄是指通过使用的一个唯一的整数值来标识应用程序中的不同对象和同类对象中的不同的实例，例如一个窗口、按钮、图标、滚动条、控件或者文件等，类型识别单元通过分析句柄能够将一个窗口对象拆分成若干个实例，并对带有文字内容的实例进行识别，识别出的文字内容即可作为第二窗口对象上的文本信息，进而能够获得是否是异常窗口以及异常窗口的类型。
当推荐单元320确认了第二窗口对象为异常窗口以及异常窗口的类型后，继续通过全局鼠标键盘钩子监测用户的操作行为。
当推荐单元320确认了第二窗口对象为异常窗口的类型后，可通过如下的装置确定相应的解决方案：
-用于根据所述异常窗口的类型，从预存储的解决方案库中确定相应的解决方案为解决所述第二窗口对象对应的问题的方案的子装置。
例如，若用户对第二窗口对象进行至少一次的重试操作并触发了至少一个第二窗口对象，或者，将第二窗口对象关闭(销毁第二窗口对象)后重新触发第一窗口对象后继续触发第二窗口对象，则表示用户无法解决当前发生的问题，需要提供解决当前发生的问题的解决方案。
此时，推荐单元320可根据异常窗口的类型，从预存储的解决方案库中确定相应的解决方案为解决第二窗口对象对应的问题的方案，并通过如下的子装置将该解决方案提供给用户：
-用于当用户对所述第二窗口对象进行重试操作时，在覆盖所述第二窗口的位置弹窗显示解决所述异常窗口的方案的子装置；或者
-用于当用户对所述第二窗口对象进行关闭操作时，在当前显示屏幕的特定位置弹窗显示解决所述异常窗口的方案的子装置。
下面通过具体的实施例对本发明提出的基于用户操作行为来推荐解决方案的方法进行详细说明，本实施例以windows7操作系统为 例进行说明，如图2所示，该方法包括：
步骤S200、创建事件通知回调函数。该事件回调函数用于对windows7操作系统中创建的窗口对象进行监测。
在本实施例中，以删除文件的弹窗提示窗口作为特定的窗口对象进行说明，而仅为例举，本领域技术人员应理解对其它如结束进程失败、缺少dll文件、操作系统运行卡顿等问题的解决方案的推荐方法，也应落入本发明的保护范围，为简明起见，仅以引用方式包含于此，而不做赘述。
步骤S210、监测单元300捕捉对象创建消息。具体地，当监测单元300监测到删除文件的弹窗提示窗口被创建的消息时，则捕捉该消息。
在windows7操作系统中，删除文件的弹窗提示窗口类型为#32770。当监测到窗口对象类型为#32770的创建事件后，则通过事件通知回调函数获取该窗口对象的标题并判断该标题是否为“删除文件”，如果是则该窗口对象为用户删除文件触发的删除文件确认提示窗口，否则为其它的弹窗。
步骤S220、内容提取单元判断窗口类型。具体地，当用户在删除文件的弹窗提示窗口中选择“确定”以后，进入删除文件的场景。在删除文件的场景中，内容提取单元310通过提取窗口的标题、文本以及当前焦点文本来判断窗口类型。在删除文件的场景中，删除文件失败的警告窗口可以包括例如“无法删除文件”、“无法删除文件夹”、“文件正在被使用”、“文件夹正在被使用”等文本内容，内容提取单元310可根据上述的文本能容确定窗口类型。若窗口类型为警告窗口，则执行步骤230，若窗口类型为非警告窗口，则执行步骤210。通过判断窗口类型，可实现过滤掉“删除文件”以及“提权”等非警告窗口，以准确捕获删除文件失败的警告窗口。
步骤S230、内容提取单元310获取警告窗口的文本以及特征。具体地，当删除文件失败的警告窗口触发以后，内容提取单元310结合之前“删除文件”确认提示窗口弹窗之前的焦点设置事件以及鼠标 键盘等消息，获取删除的一个或多个文件名列表。
步骤S240、内容提取单元310获取场景具体信息。具体地，通过枚举窗口的方式，内容提取单元310找到某一个带有当前文件所在路径的编辑框控件对象，得到文件路径。最后将文件名列表和文件路径组合成一个完整的删除某文件失败的场景。
步骤S250、推荐单元320推荐解决问题的方案。具体地，在解决方案库中存储有针对每种警告窗口的解决方案，而针对“无法删除文件”的警告窗口则是使用文件粉碎机。通过来自鼠标键盘的消息，以及对象销毁事件判断用户对“无法删除文件”的警告窗口执行了重试或取消操作。其中，推荐单元将触发同路径同名删除失败事件判断为重试操作，而触发了同窗口句柄对象销毁事件的则判断为是取消操作。若根据用户的操作判断为，若是重试操作，则由推荐单元320弹出覆盖当前的系统窗口强烈建议用户使用文件粉碎机；若判断为取消或者关闭操作，则由推荐单元320使用右下角弹窗的方式提示用户是否需要文件粉碎机。
本实施例的基于用户行为来推荐解决方案的装置，当监测到用户对第一窗口对象进行操作后触发的第二窗口对象为异常窗口时，通过识别第二窗口对象的类型确定对应的解决方案，并根据用户的操作行为分析出当用户需要获得解决相应问题的方案时，将对应的解决方案提供给用户，不再需要用户自己手动去搜索解决方案的过程，更重要的是只有当用户无法解决相应的技术问题时才向用户推荐解决方案，而不是在当用户遇到任何问题时都向用户推荐解决方案，实现了人性化的智能推荐功能，能够有效帮助用户解决使用电脑的过程中发生的各种问题，从而提升了用户的使用体验。
需要注意的是，本发明可在软件和/或软件与硬件的组合体中被实施，例如，可采用专用集成电路(ASIC)、通用目的计算机或任何其他类似硬件设备来实现。在一个实施例中，本发明的软件程序可以通过处理器执行以实现上文所述步骤或功能。同样地，本发明的软件程 序(包括相关的数据结构)可以被存储到计算机可读记录介质中，例如，RAM存储器，磁或光驱动器或软磁盘及类似设备。另外，本发明的一些步骤或功能可采用硬件来实现，例如，作为与处理器配合从而执行各个步骤或功能的电路。
另外，本发明的一部分可被应用为计算机程序产品，例如计算机程序指令，当其被计算机执行时，通过该计算机的操作，可以调用或提供根据本发明的方法和/或技术方案。而调用本发明的方法的程序指令，可能被存储在固定的或可移动的记录介质中，和/或通过广播或其他信号承载媒体中的数据流而被传输，和/或被存储在根据所述程序指令运行的计算机设备的工作存储器中。在此，根据本发明的一个实施例包括一个装置，该装置包括用于存储计算机程序指令的存储器和用于执行程序指令的处理器，其中，当该计算机程序指令被该处理器执行时，触发该装置运行基于前述根据本发明的多个实施例的方法和/或技术方案。
对于本领域技术人员而言，显然本发明不限于上述示范性实施例的细节，而且在不背离本发明的精神或基本特征的情况下，能够以其他的具体形式实现本发明。因此，无论从哪一点来看，均应将实施例看作是示范性的，而且是非限制性的，本发明的范围由所附权利要求而不是上述说明限定，因此旨在将落在权利要求的等同要件的含义和范围内的所有变化涵括在本发明内。不应将权利要求中的任何附图标记视为限制所涉及的权利要求。此外，显然“包括”一词不排除其他单元或步骤，单数不排除复数。系统权利要求中陈述的多个单元或装置也可以由一个单元或装置通过软件或者硬件来实现。第一，第二等词语用来表示名称，而并不表示任何特定的顺序。

Claims (13)

  1. 一种基于用户操作行为来推荐解决方案的方法，其中，包括：
    监测用户对第一窗口对象进行操作后触发的第二窗口对象；
    若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型；
    根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案。
  2. 根据权利要求1所述的方法，其中，所述通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型包括：
    通过枚举窗口子控件获取分布在所述第二窗口对象上的所有文本信息；
    通过识别所述文本信息确定所述异常窗口的类型。
  3. 根据权利要求2所述的方法，其中，所述通过枚举窗口子控件获取分布在所述第二窗口对象上的所有文本信息包括：
    通过所述异常窗口的句柄获取父窗口句柄以及父窗口的父窗口句柄；
    枚举所有父窗口下的所有对象以及与父窗口同属一父窗口下的所有对象的标题以及其它特征信息，以收集与当前场景相关的环境信息。
  4. 根据权利要求1所述的方法，所述推荐解决所述第二窗口对象对应的问题的方案包括：
    当用户对所述第二窗口对象进行重试操作时，在覆盖所述第二窗口的位置弹窗显示解决所述异常窗口的方案；或者
    当用于对所述第二窗口对象进行关闭操作时，在当前显示屏幕的特定位置弹窗显示解决所述异常窗口的方案。
  5. 根据权利要求1至4任意一项所述的方法，其中，所述解决所 述第二窗口对象对应的问题的方案的确定过程包括：
    根据所述异常窗口的类型，从预存储的解决方案库中确定相应的解决方案为解决所述第二窗口对象对应的问题的方案。
  6. 一种基于用户操作行为来推荐解决方案的装置，其中，包括：
    用于监测用户对第一窗口对象进行操作后触发的第二窗口对象的装置；
    用于若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型的装置；
    用于根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案的装置。
  7. 根据权利要求6所述的装置，其中，用于若所述第二窗口对象为异常窗口，则通过提取所述第二窗口对象中的文本信息确定所述异常窗口的类型的装置包括：
    用于通过枚举窗口子控件获取分布在所述第二窗口对象上的所有文本信息的子装置；
    用于通过识别所述文本信息确定所述异常窗口的类型的子装置。
  8. 根据权利要求7所述的装置，其中，用于通过枚举窗口子控件获取分布在所述第二窗口对象上的所有文本信息的子装置包括：
    用于通过所述异常窗口的句柄获取父窗口句柄以及父窗口的父窗口句柄的单元；
    用于枚举所有父窗口下的所有对象以及与父窗口同属一父窗口下的所有对象的标题以及其它特征信息，以收集与当前场景相关的环境信息的单元。
  9. 根据权利要求6所述的装置，其中，用于根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案的装置包括：
    用于当用户对所述第二窗口对象进行重试操作时，在覆盖所述第二窗口的位置弹窗显示解决所述异常窗口的方案的子装置；或者
    用于当用户对所述第二窗口对象进行关闭操作时，在当前显示屏幕的特定位置弹窗显示解决所述异常窗口的方案的子装置。
  10. 根据权利要求6至9任意一项所述的装置，其中，用于根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为推荐解决所述第二窗口对象对应的问题的方案的装置包括：
    用于根据所述异常窗口的类型以及监测到的用户对所述第二窗口对象的操作行为，从预存储的解决方案库中确定相应的解决方案为解决所述第二窗口对象对应的问题的方案的子装置。
  11. 一种非易失性计算机可读介质，所述非易失性计算机可读介质包括计算机代码，当所述计算机代码被执行时，如权利要求1至5中任一项所述的方法被执行。
  12. 一种计算机程序产品，当所述计算机程序产品被计算机设备执行时，如权利要求1至5中任一项所述的方法被执行。
  13. 一种计算机设备，所述计算机设备包括存储器和处理器，所述存储器中存储有计算机代码，所述处理器被配置来通过执行所述计算机代码以执行如权利要求1至5中任一项所述的方法。
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US20170024228A1 (en) 2017-01-26
JP6334733B2 (ja) 2018-05-30
CN104598128A (zh) 2015-05-06
KR20160138250A (ko) 2016-12-02
JP2017524169A (ja) 2017-08-24
EP3113002A1 (en) 2017-01-04
KR101990598B1 (ko) 2019-06-18

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