WO2015182462A1 - エアコン異常情報の自動伝送方法及びそのシステム - Google Patents

エアコン異常情報の自動伝送方法及びそのシステム Download PDF

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Publication number
WO2015182462A1
WO2015182462A1 PCT/JP2015/064534 JP2015064534W WO2015182462A1 WO 2015182462 A1 WO2015182462 A1 WO 2015182462A1 JP 2015064534 W JP2015064534 W JP 2015064534W WO 2015182462 A1 WO2015182462 A1 WO 2015182462A1
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WO
WIPO (PCT)
Prior art keywords
abnormality
information
air conditioner
occurred
state information
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Application number
PCT/JP2015/064534
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English (en)
French (fr)
Japanese (ja)
Inventor
角田　寿史
石原　洋紀
林　浩二
田中　正浩
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ダイキン工業株式会社
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Application filed by ダイキン工業株式会社 filed Critical ダイキン工業株式会社
Publication of WO2015182462A1 publication Critical patent/WO2015182462A1/ja

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    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/89—Arrangement or mounting of control or safety devices

Definitions

  • the present invention relates to an automatic transmission method and system for air conditioner abnormality information.
  • Some conventional air conditioners already have a fault self-diagnosis function. Such an air conditioner can automatically detect some operating state information of the air conditioner. If there is a failure in certain operating state information, the conventional air conditioner can usually only present the failure status in the form of a failure code on the remote control or the display of the air conditioner indoor unit. For example, the following is a collation list schematically showing some commonly used maintenance failure codes of Daikin air conditioners.
  • the present invention provides a method and system for automatically transmitting air conditioner abnormality information.
  • the state information in which the abnormality has occurred is a driving abnormality. Determining whether it belongs to a maintenance type abnormality or a consumable type abnormality, and transmitting air conditioner abnormality information corresponding to the state information in which the abnormality has occurred to a designated person's mobile communication terminal based on the result of the determination An automatic transmission method for air conditioner abnormality information is provided.
  • the designated person when the state information in which the abnormality has occurred is a driving abnormality, the designated person is a user of the air conditioner, and the state information in which the abnormality has occurred is a maintenance abnormality.
  • the designated person it is preferable that the designated person is a maintenance person of the air conditioner, and if the state information in which the abnormality has occurred is a consumable abnormality, the designated person is a user and a maintenance person of the air conditioner.
  • the air conditioner abnormality information preferably includes a detailed failure name and a recommended countermeasure corresponding to the state information in which the abnormality has occurred.
  • the air conditioner abnormality information when the state information in which the abnormality has occurred is a consumption abnormality, the air conditioner abnormality information includes a detailed failure name corresponding to the state information in which the abnormality has occurred, and a recommended countermeasure And preferably include recommended vendor links.
  • an automatic transmission system for air conditioner abnormality information an information transmission unit having an information transmission capability, connected to the information transmission unit by a signal, and one of the plurality of status information. If the status information is abnormal, it is determined whether the status information in which the error has occurred belongs to an operation error, a maintenance error, or a wear error, and corresponds to the status information in which the error has occurred based on the determination result.
  • an automatic transmission system including a control unit that instructs the information transmission unit to transmit air conditioner abnormality information to be transmitted to a mobile communication terminal of a designated person.
  • the designated person when the state information where an abnormality has occurred is a driving abnormality, the designated person is the user of the air conditioner, and the state information where the abnormality has occurred is a maintenance abnormality.
  • the designated person it is preferable that the designated person is a maintenance person of the air conditioner, and the designated person becomes a user and a maintenance person of the air conditioner when the state information where the abnormality has occurred is a consumption abnormality.
  • the air conditioner abnormality information preferably includes a detailed failure name corresponding to the state information in which an abnormality has occurred and a recommended countermeasure.
  • the air conditioner abnormality information when the state information in which the abnormality has occurred is a consumable abnormality, the air conditioner abnormality information is recommended as a detailed failure name corresponding to the state information in which the abnormality has occurred. It is preferable to include countermeasures and recommended vendor links.
  • the air conditioner abnormality information automatic transmission system of the present invention can spontaneously collect and distinguish the types of abnormality information, and can transmit different types of abnormality information to corresponding objects. Further, by transmitting the abnormality information, it is possible to transmit the abnormality information to the corresponding target in a timely and rapid manner, and it is possible to provide more information to the user or the maintenance person. For example, it is possible to simultaneously provide a user and a maintenance person with simple measures for solving a failure and purchase information of consumables.
  • FIG. 1 shows an exemplary configuration of an air conditioner abnormality information automatic transmission system according to an embodiment of the present invention.
  • the air conditioner abnormality information automatic transmission system of the present invention includes at least an information transmission unit 101 and a control unit 102.
  • control unit 101 can detect in real time a plurality of status information of an air conditioner, such as status information of various states listed in the above-mentioned maintenance failure code list. .
  • the information transmission unit 101 is a unit having an information transmission capability.
  • methods for transmitting information include all known character information transmission methods such as short messages and e-mails.
  • a short message (abbreviated as “short message service” or SMS) is character or numeric information that is transmitted or received directly by a user using a mobile phone or other telecommunication terminal.
  • the number of characters of the short message that the user can receive and transmit each time includes 160 English characters or numeric characters or 70 Chinese characters.
  • the short message format is used as compared with the maintenance failure code described above, the number of short messages transmitted by the information transmission unit 101 is larger, and a more complete information amount can be provided.
  • other known character information transmission methods such as e-mail can obtain the same technical effect as that of the short message.
  • the control unit 102 is connected to the information transmission unit 101 described above by a signal.
  • the control unit 102 detects state information in real time. In particular, when the control unit 102 detects that one of a plurality of corresponding state information is abnormal, first, whether the state information in which the abnormality has occurred belongs to an operation abnormality, a maintenance abnormality, or a consumable abnormality. Then, the control unit 102 obtains air conditioner abnormality information corresponding to the state information in which an abnormality has occurred based on the result of the determination, for example, the mobile communication terminals 103-1 and / or 103- shown in FIG.
  • the information transmission unit 101 can be instructed to transmit to the mobile communication terminal of the designated person such as 2.
  • the mobile communication terminal may be, for example, a smartphone, a tablet personal computer, or another type of mobile communication device having an information receiving function.
  • the air conditioner abnormality information is transmitted to the user of the air conditioner. If the state information where the abnormality has occurred is a maintenance type abnormality, the air conditioner abnormality information is maintained for the maintenance of the air conditioner. If the status information in which the abnormality has occurred is a consumable abnormality, the air conditioner abnormality information is transmitted to the user of the air conditioner and the maintenance person. For example, the cleaning of the filter is an abnormality in maintenance, and such an abnormal situation cannot be handled by the user himself. Therefore, the maintenance person is directly notified to visit the user for repair.
  • the problem of shutting down immediately after the system is operated is an abnormality in operation, and for such an abnormality, it is confirmed whether or not the inlet or outlet of the outdoor unit or indoor unit is clogged with an obstacle ( It is only necessary to notify the user to move an obstacle to ensure ventilation and to confirm whether or not a symbol prompting washing is displayed on the remote control (washing the air filter).
  • a heat exchanger thermistor failure is an abnormality in maintenance, and such an abnormality cannot normally be handled by the user himself, and cannot be resolved without notifying the maintenance person to visit the user for repair.
  • a shortage of refrigerant is a consumable abnormality, and such abnormality is notified to the user and maintenance personnel at the same time so that the consumable can be replenished or converted in a timely manner.
  • a consumable abnormality is notified to the user and maintenance personnel at the same time so that the consumable can be replenished or converted in a timely manner.
  • the air conditioner user described above may be the owner of the air conditioner or the actual user of the air conditioner.
  • the present invention transmits air conditioner abnormality information corresponding to the state information in which an abnormality has occurred to the designated person's mobile communication terminal, so that the air conditioner abnormality information includes more and more specific alarms and maintenance.
  • the air conditioner abnormality information includes a detailed failure name corresponding to the state information in which an abnormality has occurred (for example, a detailed failure description corresponding to a code in the maintenance failure code list described above).
  • recommended measures can be included.
  • the state information in which the abnormality has occurred is a consumable abnormality
  • the air conditioner abnormality information is recommended as a detailed failure name corresponding to the state information in which the abnormality has occurred.
  • Measures and recommended vendor links Such detailed fault names, recommended countermeasures and recommended vendor links can be pre-stored in the air conditioner, or can be set and changed by the user or manufacturer.
  • FIG. 2 is a flowchart showing a basic procedure of the air conditioner abnormality information automatic transmission method of the present invention.
  • the air conditioner abnormality information automatic transmission method S200 of the present invention mainly detects a plurality of state information of the air conditioner in real time (step S201), and one of the plurality of state information is abnormal. In this case, it is determined whether the state information in which the abnormality has occurred belongs to an operation abnormality, a maintenance abnormality, or a consumable abnormality (step S202), and the state information in which the abnormality has occurred is determined based on the result of the determination.
  • the step includes transmitting the corresponding air conditioner abnormality information to the designated person's mobile communication terminal (step S203).
  • the air conditioner abnormality information includes a detailed failure name corresponding to the state information where the abnormality has occurred and a recommended countermeasure.
  • FIG. 3 is a flowchart showing each procedure of a preferred embodiment of the automatic transmission method of air conditioner abnormality information according to the present invention.
  • the air conditioner abnormality information automatic transmission method S300 mainly detects a plurality of state information of the air conditioner in real time (step S301), and if one of the plurality of state information is abnormal, It is determined whether the status information in which the error has occurred belongs to an operation abnormality, a maintenance abnormality or a consumable abnormality (step S302), and if the abnormality state information is an operation abnormality, the abnormality has occurred.
  • the air conditioner abnormality information corresponding to the information is transmitted to the user of the air conditioner (step S303).
  • the air conditioner abnormality information corresponding to the state information where the abnormality has occurred is displayed.
  • the status information where the abnormality has occurred is a consumable abnormality
  • Air conditioning abnormality information corresponding to the status information normally occurs and thus be transmitted to the air conditioner of the user maintenance person including (step S305) step.
  • the air conditioner abnormality information includes a detailed failure name and a recommended countermeasure corresponding to the state information where the abnormality has occurred.
  • the air conditioner abnormality information is a detailed failure name corresponding to the state information in which the abnormality has occurred, a recommended countermeasure, and a recommendation.
  • a merchant link may be included.
  • the method and system for automatically transmitting air conditioner abnormality information voluntarily transmits information to the identified user or maintenance person, and notifies the detailed name of the air conditioner abnormality information and the first step countermeasures. can do.
  • the user or the maintenance person can grasp and solve the corresponding abnormality problem in a timely manner.
  • a method such as a short message or an e-mail
  • a general user can easily understand the position where the abnormality has occurred and a simple countermeasure. Therefore, the technique of the present invention is useful for responding to an abnormal situation suddenly caused by the user more conveniently.
  • the present invention is useful as a method and system capable of automatically transmitting air conditioner abnormality information.
PCT/JP2015/064534 2014-05-27 2015-05-20 エアコン異常情報の自動伝送方法及びそのシステム WO2015182462A1 (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201410227826.1A CN105333558A (zh) 2014-05-27 2014-05-27 空调异常情报自动传送方法和系统
CN201410227826.1 2014-05-27

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Cited By (2)

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CN110346671A (zh) * 2019-08-22 2019-10-18 珠海格力电器股份有限公司 用电设备的故障提醒方法、装置及用电设备
CN110500711A (zh) * 2019-08-13 2019-11-26 珠海格力电器股份有限公司 限温保护的控制方法、装置及系统

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CN105627528A (zh) * 2016-03-30 2016-06-01 北京博锐尚格节能技术股份有限公司 用于冷站群控系统的报警方法
CN106569422B (zh) * 2016-10-31 2019-10-29 芜湖美智空调设备有限公司 一种家电自保护方法及系统
CN107045086A (zh) * 2016-12-07 2017-08-15 美的集团股份有限公司 一种家电设备检测方法及装置
CN110260478B (zh) * 2019-05-30 2021-08-10 佛山市中格威电子有限公司 一种基于nb-iot技术的共享空调控制器
CN113882118A (zh) * 2020-07-02 2022-01-04 青岛海尔洗衣机有限公司 用于家用电器的故障报警方法

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