WO2014077150A1 - 来店認証システム - Google Patents

来店認証システム Download PDF

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Publication number
WO2014077150A1
WO2014077150A1 PCT/JP2013/079830 JP2013079830W WO2014077150A1 WO 2014077150 A1 WO2014077150 A1 WO 2014077150A1 JP 2013079830 W JP2013079830 W JP 2013079830W WO 2014077150 A1 WO2014077150 A1 WO 2014077150A1
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WO
WIPO (PCT)
Prior art keywords
store
customer
information
authentication
authentication information
Prior art date
Application number
PCT/JP2013/079830
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English (en)
French (fr)
Japanese (ja)
Inventor
久雄 滝
勝 栗田
浩一 蔭山
真衣子 杉本
沙予子 橋本
一信 柳原
義英 篠原
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株式会社ぐるなび
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Application filed by 株式会社ぐるなび filed Critical 株式会社ぐるなび
Publication of WO2014077150A1 publication Critical patent/WO2014077150A1/ja

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates

Definitions

  • the present invention relates to a store visit authentication system for authenticating that a customer has visited a store.
  • a first method for authenticating a store visit by causing a predetermined reader to read a non-contact type IC chip mounted on a mobile phone.
  • a second method of authenticating the store visit by communicating with the wireless communication device between the Wi-Fi router installed in the store and the mobile phone.
  • the location information is acquired by performing a predetermined operation with application software installed in the mobile phone, and the store visit is authenticated based on the information.
  • a third method There is also a third method.
  • the first method and the second method it is necessary to install a reading device and a Wi-Fi router in the store. Therefore, there is a technical problem that requires new facilities for the store.
  • the third method no equipment is required, but since the location information is acquired by the GPS function of the customer's mobile phone, the customer's mobile phone must be equipped with the GPS function. In addition, the GPS function may be inaccurate depending on the weather and the environment where the customer is.
  • the present inventor has invented a store visit authentication system that does not require new equipment and can authenticate that the store has been visited accurately.
  • a first invention is a store visit authentication system for authenticating that a customer has visited a store, wherein the store visit authentication system issues an authentication information issuance processing unit for issuing authentication information to the store, and the store The customer uses the store information storage unit for storing the issued authentication information, and the customer input authentication information including part or all of the customer point information and the authentication information transmitted from the store to the customer.
  • the portable terminal Receiving the input from the portable terminal, extracting information at a predetermined location from the customer input authentication information as authentication information, and determining whether the extracted authentication information matches the authentication information stored in the store information storage unit
  • the authentication processing unit executes the authentication process for visiting the store
  • the customer information storage unit that stores the customer points
  • the authentication processing unit can successfully authenticate The customer that extracts part or all of the point information from a location other than the authentication information in the customer input authentication information received from the mobile terminal, and stores it in the customer information storage unit based on the extracted point information And a point processing unit for updating the points.
  • the customer inputs the customer input authentication information transmitted from the store clerk to the mobile terminal used by the customer, and executes the authentication process.
  • the customer input authentication information includes point information and authentication information. If the authentication information matches, it can be authenticated that the customer has visited the store. Therefore, since a new device is not required and it does not depend on location information or the like, it can be authenticated that the store has been visited correctly.
  • the number of points given to the customer can change. Therefore, the number of points to be given can be changed as appropriate according to the customer who visited the store.
  • the customer input authentication information is conveyed to the customer as a series of information, it is not recognized that the customer is distinguished by the number of points.
  • a store visit authentication system for authenticating that a customer has visited a store
  • the store visit authentication system includes an authentication information issuance processing unit for issuing authentication information to the store, and authentication information issued to the store.
  • the customer input authentication information including the store information storage unit for storing the attribute identification information and the number of granted points, and the customer attribute identification information and the authentication information transmitted from the store to the customer.
  • the configuration similar to the present invention can achieve the same technical effect as described above. In other words, it does not require a new device and does not depend on location information, so that it can be authenticated that the store has been visited correctly. Further, the number of points given to a customer can be changed using the attribute identification information in the customer input authentication information. Therefore, the number of points to be given can be changed as appropriate according to the attributes of the customer who visited the store. In addition, since the customer input authentication information is conveyed to the customer as a series of information, it is not recognized that the customer is distinguished by the number of points.
  • a store visit authentication system for authenticating that a customer has visited a store
  • the store visit authentication system includes an authentication information issuance processing unit for issuing authentication information to the store, and authentication information issued to the store.
  • the store information storage unit for storing the information and the authentication information transmitted from the store to the customer are received from the mobile terminal used by the customer, and it is determined whether the authentication information matches the store information storage unit
  • a store visit authentication system having an authentication processing unit for executing store visit authentication processing.
  • the configuration similar to the present invention can achieve the same technical effect as described above. In other words, it does not require a new device and does not depend on location information, so that it can be authenticated that the store has been visited correctly.
  • the store visit authentication system further includes a customer information storage unit for storing customer points and the customer points stored in the customer information storage unit when the authentication processing unit is successfully authenticated. It can also be configured as a store visit authentication system having a point processing unit that is updated by calculating a predetermined number of points.
  • points can be given to customers who have been able to authenticate to the store.
  • FIG. 1 shows a conceptual diagram of an example of the system configuration of the store visit authentication system 1 of the present invention.
  • An example of the hardware configuration of a computer that implements the store visit authentication system 1 is shown in FIG.
  • the store visit authentication system 1 is realized by a computer such as a server 2.
  • a computer that implements the store visit authentication system 1 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM and a hard disk for storing information, a display device 72 such as a display, a keyboard and a pointing device. It has an input device 73 such as a device (mouse, numeric keypad, etc.) and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN.
  • arithmetic device 70 such as a CPU that executes arithmetic processing of a program
  • a storage device 71 such as a RAM and a hard disk for storing information
  • a display device 72 such as a display, a keyboard and a pointing device.
  • It has an input device 73
  • Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70.
  • each function reads the corresponding information from the storage device 71 and uses the read information in the processing in the arithmetic device 70 as appropriate.
  • FIG. 1 shows a case where the store visit authentication system 1 is realized by one server 2, but the function may be distributed to two or more computers.
  • the means in the present invention are only logically distinguished from each other in function, and may be physically or virtually the same area.
  • the mobile terminal 3 is a portable communication terminal used by a customer who visits the store, and is preferably a mobile phone including a smartphone, a PHS, a tablet computer, or the like.
  • the store terminal 4 is a computer installed in the store, and includes a mobile terminal 3 and the like.
  • the store visit authentication system 1 includes a store information storage unit 20, an authentication information issue processing unit 21, and an authentication processing unit 22.
  • the store information storage unit 20 stores information about the store and authentication information (described later) issued to the store. Further, customer identification information for identifying a customer who has visited the store may be stored.
  • FIG. 4 schematically shows an example of the store information storage unit 20.
  • Store information includes store attribute information, such as store identification information (store ID), store name, genre, address, telephone number, and the like.
  • the authentication information issuance processing unit 21 issues authentication information for the store by receiving a request for authentication information issuance processing from a store at a predetermined timing or sends it to the store terminal 4.
  • the authentication information issued here does not overlap at each store.
  • the issued authentication information is stored in the store information storage unit 20 in association with the issued store.
  • the authentication processing unit 22 receives authentication information from the mobile terminal 3, and determines whether there is authentication information that matches the authentication information by searching the store information storage unit 20, and performs authentication processing. If it is determined that there is matching authentication information, the customer identification information of the customer is stored in the store information storage unit 20 in association with the store.
  • the authentication information issuance processing unit 21 issues authentication information to each store at a predetermined timing such as a predetermined time every day or a predetermined date every week (S100). For example, authentication information is issued to each store at 8 am every day. For example, authentication information “1234” is issued for the store identification information “g00001”, authentication information “5678” is issued for the store identification information “g00002”, and authentication information “9012” is issued for the store identification information “g00003”.
  • the issued authentication information is stored in the store information storage unit 20 in association with each store.
  • the authentication information issuance processing unit 21 makes it possible to browse the authentication information from the store terminal 4 of each store. For example, it can be sent to a store e-mail address or displayed on a store website that can be viewed from the store terminal 4.
  • the issued authentication information is confirmed by browsing the above e-mail or browsing the store website.
  • a predetermined application software stored in the mobile terminal 3 of the customer is activated, for example, as shown in FIG. Ask the user to display the authentication information input screen.
  • the store clerk then communicates the authentication information issued to the store to the customer and asks the user to input information on the input screen (S110).
  • a customer who has visited a store with store identification information “g00001” is notified that the authentication information is “1234”, and the customer is asked to input “1234” as authentication information on the input screen.
  • the screen after input is shown in FIG.
  • the authentication information can be transmitted verbally to the customer from the store clerk, or the authentication information can be displayed on a screen or printed on paper so that the customer can input it.
  • the input authentication information “1234” is sent from the portable terminal 3 to the server 2 together with the customer identification information stored in the application software, for example, “A12345”. And it receives in the authentication process part 22 of the server 2 (S120).
  • the authentication processing unit 22 determines whether there is authentication information that matches the authentication information received from the mobile terminal 3 in the store information storage unit 20, and if so, authenticates that the store has been visited (S130). For example, customer identification information “A12345” is stored in the store information storage unit 20 as a customer who visits the store in association with the store “g00001”. On the other hand, if the authentication processing unit 22 determines that there is no authentication information in the store information storage unit 20 that matches the authentication information received from the mobile terminal 3, the authentication has not been performed normally. To notify the authentication error and display a message to confirm the authentication information with the store clerk again.
  • authentication processing can be easily performed without requiring new equipment.
  • a customer information storage unit 23 and a point processing unit 24 may be provided so that points can be given to customers who have been able to authenticate to the store.
  • the customer information storage unit 23 stores customer identification information and points in association with each other. Furthermore, customer attributes such as attribute information such as name, address, telephone number, age, gender, and e-mail address may be stored.
  • the points may store different types of points for each store, or may be points common to the store visit authentication system 1.
  • the point processing unit 24 gives a predetermined number of points to the customer when the authentication processing unit 22 has successfully performed the authentication process. That is, the customer information storage unit 23 is searched based on the customer identification information received by the authentication processing unit 22, and a predetermined number of points is added to the customer's points.
  • the point processing unit 24 searches the customer information storage unit 23 for the customer of the customer identification information “A12345” and specifies it. Then, it is updated by adding a predetermined number of points, for example, “1” points in association with the customer identification information “A12345” of the specified customer. For example, if “10” points are stored, it is updated to “11” points.
  • the points are uniformly given to the customers.
  • the points to be given may be changed according to the attributes of the customers. For example, the number of points to be given may be changed depending on whether the customer who visited the store is a man or a woman, whether it is an age, a regular customer or not.
  • the store information storage unit 20 in this embodiment further stores information (point information) regarding points to be given according to customer attributes.
  • the point information includes attribute identification information for identifying customer attributes and the number of points to be given when the attribute identification information is included.
  • An example of the store information storage unit 20 in this case is schematically shown in FIG.
  • Point information can be arbitrarily set on the store side by accepting access from the store terminal 4.
  • the authentication processing unit 22 receives a series of information (customer input authentication information) including point information (preferably attribute identification information) and authentication information from the customer's mobile terminal 3, and performs predetermined processing in the customer input authentication information.
  • the location information is extracted as authentication information, and it is determined from the store information storage unit 20 whether there is authentication information that matches it. If it is determined that there is matching authentication information, the customer identification information of the customer is stored in the store information storage unit 20 in association with the store.
  • the point processing unit 24 obtains point information (attribute identification information) from a predetermined location (a location different from the authentication information) in the customer input authentication information when the authentication processing portion 22 has successfully performed the authentication processing.
  • the number of granted points associated with the point information (attribute identification information) is specified at the store where the authentication processing has been performed. Then, the specified number of granted points is given to the customer. That is, the customer information storage unit 23 is searched based on the customer identification information received by the authentication processing unit 22, and the specified number of granted points is added to the point of the customer.
  • the information on the number of granted points is included in the customer input authentication information. That is, the customer input authentication information includes the number of granted points and the authentication information.
  • the point processing unit 24 extracts the information on the number of granted points from there. Then, the number of points granted may be added to the customer's points.
  • the authentication information issuance processing unit 21 issues authentication information to each store at a predetermined timing such as a predetermined time every day, a predetermined date every week, and the issued authentication information for each store.
  • the store information is stored in the store information storage unit 20 (S210).
  • the store recognizes the issued authentication information by browsing the e-mail or browsing the store website.
  • a predetermined application software stored in the customer's mobile terminal 3 is activated, for example, as shown in FIG.
  • the customer input authentication information input screen is displayed.
  • the input screen shown in FIG. 11 unlike the case of FIG. 5, it is possible to input not only authentication information but also attribute identification information. That is, among the five-digit input, the first one digit is the attribute identification information input, and the remaining four digits are the authentication information.
  • point information attribute identification information, number of granted points
  • authentication information is not limited to the above.
  • the store clerk confirms the attribute of the customer who has visited the store. If the customer is a male customer, the store clerk displays “11234” including the attribute identification information “1” set in S200 and the authentication information “1234” issued to the store. A series of information (customer input authentication information) is transmitted to the customer, and the customer inputs the information on the input screen (S220).
  • FIG. 12 shows the screen after input in this case.
  • “21234” including the attribute identification information “2” set in S200 and the authentication information “1234” issued to the store is given to the customer as a series of information (customer input authentication information). Tell the customer to input on the input screen (S220).
  • FIG. 13 shows the screen after input in this case.
  • customer input authentication information may be transmitted verbally to the customer from the store clerk, or the customer input authentication information may be displayed on a screen or printed on paper so that the customer can input it.
  • the entered authentication information “11234” (for male customers) or “21234” (for female customers) stores customer identification information stored in the application software, For example, it is sent from the portable terminal 3 to the server 2 together with “A12345”. And it receives in the authentication process part 22 of the server 2 (S230).
  • the authentication processing unit 22 extracts “1234” as authentication information from a predetermined location (in this case, the last four digits) from the customer input authentication information received from the mobile terminal 3 (S240), and the authentication information that matches it. Is stored in the store information storage unit 20, and if there is, the fact that the store has been visited is authenticated (S250).
  • the point processing unit 24 sets “1” (male customer) from a predetermined part (in this case, the first digit) of the customer input authentication information received by the authentication processing unit 22. Or “2” (for female customers) is extracted as attribute identification information (S260). Then, the number of granted points corresponding to the attribute identification information is extracted from the store information storage unit 20, and the customer information storage unit 23 is updated by adding the given number of points to the number of points of the customer (S270).
  • the point processing unit 24 when the point processing unit 24 extracts “1” as the attribute identification information, the point processing unit 24 extracts “1” as the number of granted points corresponding to “1”. Then, the point processing unit 24 searches the customer information storage unit 23 for the customer identification information “A12345” and identifies the customer. Then, the extracted point “1” point is added and updated in correspondence with the customer identification information “A12345” of the identified customer. For example, if “10” points are stored, it is updated to “11” points.
  • the point processing unit 24 extracts “2” as the attribute identification information
  • the point processing unit 24 extracts “2” as the number of granted points corresponding to “2”. Then, the point processing unit 24 searches the customer information storage unit 23 for the customer identification information “A12345” and identifies the customer.
  • the extracted point “2” points are added and updated in association with the customer identification information “A12345” of the identified customer. For example, if “10” points are stored, it is updated to “12” points.
  • the number of points to be given can be changed according to the attribute of the customer who visited the store.

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PCT/JP2013/079830 2012-11-14 2013-11-05 来店認証システム WO2014077150A1 (ja)

Applications Claiming Priority (2)

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JP2012-249927 2012-11-14
JP2012249927A JP6022904B2 (ja) 2012-11-14 2012-11-14 来店認証システム

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SG10201405732QA (en) * 2014-09-15 2016-04-28 Hanera Pte Ltd A transaction method between merchants and customers
JP6930084B2 (ja) * 2016-10-03 2021-09-01 日本電気株式会社 情報処理装置、情報処理方法、及びプログラム
WO2021111524A1 (ja) * 2019-12-03 2021-06-10 株式会社ウフル 情報処理システム、情報処理装置、情報処理方法、情報処理プログラム、及びポイント付与システム

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007259119A (ja) * 2006-03-23 2007-10-04 Softbank Mobile Corp 情報送信装置、移動体通信端末、情報提供方法および情報登録方法
JP2009140199A (ja) * 2007-12-06 2009-06-25 Japan Research Institute Ltd ポイント管理装置、ポイント管理方法およびポイント管理プログラム
JP2012133613A (ja) * 2010-12-22 2012-07-12 Oki Electric Ind Co Ltd 受付システムおよびサーバ

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007259119A (ja) * 2006-03-23 2007-10-04 Softbank Mobile Corp 情報送信装置、移動体通信端末、情報提供方法および情報登録方法
JP2009140199A (ja) * 2007-12-06 2009-06-25 Japan Research Institute Ltd ポイント管理装置、ポイント管理方法およびポイント管理プログラム
JP2012133613A (ja) * 2010-12-22 2012-07-12 Oki Electric Ind Co Ltd 受付システムおよびサーバ

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