WO2008116419A1 - Système de suivi de courrier électronique et procédé et serveur apparentés - Google Patents

Système de suivi de courrier électronique et procédé et serveur apparentés Download PDF

Info

Publication number
WO2008116419A1
WO2008116419A1 PCT/CN2008/070586 CN2008070586W WO2008116419A1 WO 2008116419 A1 WO2008116419 A1 WO 2008116419A1 CN 2008070586 W CN2008070586 W CN 2008070586W WO 2008116419 A1 WO2008116419 A1 WO 2008116419A1
Authority
WO
WIPO (PCT)
Prior art keywords
email
mail
sender
tracking
index table
Prior art date
Application number
PCT/CN2008/070586
Other languages
English (en)
Chinese (zh)
Inventor
Tianshi Mu
Original Assignee
Tencent Technology (Shenzhen) Company Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tencent Technology (Shenzhen) Company Limited filed Critical Tencent Technology (Shenzhen) Company Limited
Publication of WO2008116419A1 publication Critical patent/WO2008116419A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/234—Monitoring or handling of messages for tracking messages

Definitions

  • the present invention relates to electronic mail technology, and more particularly to an email tracking system and method and server therefor. Background of the invention
  • the sender In the webmail (webmail), after the sender sends the email, if the recipient does not automatically return the receipt after receiving the email in the webmail mailbox, the sender generally cannot know whether the email arrives at the other party's email address. , and I don't know the delivery status of the email. Especially for some highly important emails, the sender wants to be able to clearly know the delivery status of the email at a certain point in time, for example: whether the email has arrived at the other mailbox or was rejected, or was delayed.
  • the embodiment of the invention provides an email tracking system, a method and a server thereof, and can effectively track the delivery status of the user's email when the recipient does not set the receipt function in the webpage mailbox, and timely deliver the email. The status is displayed to the user.
  • the technical solution of the embodiment of the present invention includes:
  • An email tracking system comprising: a mail sender and a mail server: wherein: the mail sender is configured to send an email with a tracking identifier, the tracking identifier comprising a sender information and a mail identification number;
  • the mail server is configured to deliver the email and parse the tracking identifier of the email, determine an email according to the parsed email identification number, and determine, according to the parsed sender information, the information corresponding to the sender information. Indexing the table, and updating the determined latest delivery status of the email to the index table corresponding to the sender information.
  • the embodiment of the present invention also discloses an email tracking method, including: sending an email with a tracking identifier, where the tracking identifier includes a sender information and a mail identification number;
  • Delulating the email and parsing the tracking identifier of the email determining an email according to the parsed email identification number, determining an index table corresponding to the sender information according to the parsed sender information, and determining The latest delivery status of the email is updated to the index table corresponding to the sender information.
  • An email server includes an email receiving module and an index table saving module, and each sender corresponds to an index table, where:
  • An email receiving module configured to receive an email containing an email tracking identifier, and send the email, the tracking identifier includes a sender information and a mail identification number, and parse the tracking identifier of the email, according to the parsing
  • the outgoing mail identification number determines an email, determines an index table corresponding to the sender information based on the parsed sender information, and updates the determined latest email status of the determined email to the sender corresponding to the sender Information in the index table;
  • An index table saving module configured to save an index table corresponding to the sender, and display the latest delivery status of the email corresponding to the email identification number stored in the index table to the sending People.
  • the sender can effectively track the delivery status of the user's email, and display the delivery status to the sender in time.
  • FIG. 1 is a schematic structural diagram of an e-mail tracking system according to an embodiment of the present invention
  • FIG. 2 is a flowchart of an e-mail tracking method according to an embodiment of the present invention. Mode for carrying out the invention
  • an email tracking system includes a mail sender and a mail server.
  • a mail sender configured to send an email with a tracking identifier, the tracking identifier including sender information and a mail identification number
  • a mail server a tracking identifier for delivering the email and parsing the email Determining an email according to the parsed mail identification number, determining an index table corresponding to the sender information according to the parsed sender information, and updating the determined latest email status of the determined email to the corresponding In the index table of the sender information.
  • the mail server may process the timeout email according to a preset timeout period when a mail delivery delay and/or a failure occurs during the delivery process, and record the email timeout prompt information in the index table or Send the prompt message of the mail timeout directly to the sender of the mail.
  • the mail server can also filter the fake email tracking identifier or filter emails that do not need to track their delivery status before delivering the email.
  • an email tracking system main package The webpage user outbox 1, the email provided with the email tracking module on the webpage user outbox 1, the index table 3 set on the background server 7, and the email tracking identifier set in the background server 7.
  • the email tracking module includes a mail identification number generating unit for generating a unique mail identification number according to a preset algorithm, and simultaneously saving in the webpage user outbox 1.
  • an email tracking module can be recorded in the header of the email 2, and the tracking identifier can be represented as X-TraceMail-Tag, and the format of the tag can be expressed as : ⁇ Sender> _ ⁇ mail identification number>, and simultaneously record the e-mail sending time, and update the information that the mail has been successfully sent to the sender's index table 3.
  • the index table 3 is stored on the background server 7, and each mail account user can correspond to an index table 3.
  • the index table 3 is used to record the latest delivery status of the email to be displayed to the sender. When the sender clicks on the sent email in the sent mailbox, you can see the delivery status of the email.
  • the email receiving module 6 is set on the background server 7. All e-mails 2 sent by the web user's outbox 1 are sent to the back-end server 7 of the mail service provider, and these messages are finally delivered by the back-end server 7 through the internal forwarding delivery process.
  • the e-mail receiving module 6 is configured to receive the e-mail in a unified manner, parse the tracking identifier of the e-mail, and perform classified delivery on the received e-mail, and the tracking identifier uniquely determines each e-mail to be tracked, according to the e-mail.
  • the tracking identifier recorded by the tracking module updates the latest delivery status of the email after the classified delivery to the sender's index table 3.
  • an email tracking system further includes a mail timeout processing module 4.
  • a mail timeout processing module 4 When the mail is in a non-terminating state during the delivery process, for example: A large number of letters are sent at the same time, resulting in a large number of mail queues, so that the background delivery mail server queue is too long, and then the delay queue or the return queue processing is performed. Possible cases of bounces include incorrect recipient addresses, and so on. If the letter is continuously delayed, if the delay time exceeds the preset timeout timeout, the message timeout processing module 4 may return the message of the mail timeout (such as "mail delay" or "mail delivery failure", etc.) to the sender. .
  • the preset timeout timeout can be defined as follows: the sending time recorded by the sender when sending a message is T1, and when the sender clicks on the sent mail in the webpage user outbox 1, the user data index table is queried. The letter has not reached the termination state, and the page records the time T2 when the message is opened again. If T2-Tl>timeout, then the message is considered to have been timed out, and the page should return a message to the sender's message timeout.
  • an email tracking system further includes an email tracking identifier filtering module 5 for filtering a pseudo email tracking identifier or filtering without tracking its delivery status.
  • the email, the filtered email arrives at the email receiving module 6.
  • other pseudo e-mail tracking identifiers need to be filtered to avoid illusion to the user; for the e-mail client (eg, Outlook, foxmail, etc.), tracking may not be required, that is, the embodiment of the present invention
  • the tracking refers to the case of sending a message by logging in to webmail, and the mail client sends out the tracking range.
  • the email tracking system of the embodiment of the present invention can share the background server 7 with other webmail mailboxes.
  • Those skilled in the art will appreciate that the functions of the email receiving module 6 in the embodiment of the present invention can be implemented in the background server 7.
  • An embodiment of the present invention also provides an email server.
  • the email server includes an email receiving module and an index table saving module, and each sender corresponds to an index table, where:
  • An email receiving module configured to receive an email containing an email tracking identifier and deliver the email, the tracking identifier including a sender information and a mail identification number, And parsing the tracking identifier of the email, determining an email according to the parsed email identification number, determining an index table corresponding to the sender information according to the parsed sender information, and updating the determined email The delivery status is updated to the index table corresponding to the sender information;
  • the index table saving module is configured to save the index table corresponding to the sender, and display the latest delivery status of the email corresponding to the mail identification number stored in the index table to the sender.
  • the index table saving module may actively send the mail sender to the latest delivery status of the email corresponding to the mail identification number stored in the index table, or the latest delivery status of the email in response to the mail identification number.
  • the email server may further include a mail timeout processing module.
  • the mail timeout processing module is configured to process a timeout email according to a preset timeout period when a mail delivery delay and/or a failure occurs during the delivery process, and record the email timeout prompt information to the index.
  • the prompt information of the mail timeout is directly sent to the mail sender in the table.
  • the email server preferably further includes an email tracking identity filtering module.
  • An email tracking identity filtering module that filters fake email tracking identifiers or filters emails that do not need to be tracked for their delivery status.
  • an email tracking method mainly includes the following steps:
  • Steps S1, S2, the sender sends an email with a tracking identifier.
  • the message tracking identifier X-TraceMail-Tag is entered at the head of the mail.
  • the format of the tag is: ⁇ sender>_ ⁇ mail identification number>, and the time of sending the mail is recorded at the same time, and Update the message that the message has been successfully sent to the sender's index table.
  • the user 12345@qq.com sends an email A to the user of the 67890@qq.com in the webpage mailbox, and saves the ⁇ send time> and the ⁇ successful status of the transmission> in the user's index table of the user 12345@qq.com (
  • a field X-TraceMail-Tag is also recorded in the header of the email: 12345_XX...X (The email identification number can be generated by a preset algorithm to generate a globally unique N-digit string, N can be 31)
  • the email is now saved in the Sent Mailbox.
  • the system will display the message "Successfully sent" to the user.
  • Step S3 The email tracking identifier filtering module 5 filters the received email.
  • other pseudo-email tracking identifiers need to be filtered to avoid illusions to users; for tracking via email clients (eg, Outlook, foxmail, etc.), there is no need to track, because even if the delivery is unsuccessful, the client There will also be a bounce.
  • Step S4 When the filtered email arrives at the email receiving module 6, the email receiving module 6 performs classified delivery. When classifying, it is generally necessary to sort out which messages are sent to the inner domain (for example: @qq.com is delivered to @qq.com), and which are sent to the foreign domain (for example: @qq.com is delivered to @163.com) mail. Before the delivery, the email needs to be parsed, for example, the above email is parsed to obtain X-TraceMail-Tag: 12345_XX...X.
  • step S5 it is determined whether the delivery is successful.
  • the normal delivery process will be faster.
  • An ordinary 200K email can be delivered to the other mailbox only by 0.3S. If the delivery is successful, step S7 is performed; however, if a non-terminating state occurs during the delivery process, for example: mail queue There are a lot of letters, and a large number of letters are sent out, so that the background delivery mail server queue is too long, and step S6 is performed.
  • step S6 the time-out email is processed accordingly. If the mail is continuously delayed, if the delay time exceeds the preset timeout timeout, the mail timeout processing module 4 may update the prompt information of the mail timeout (such as "mail delay” or "mail delivery failure", etc.) Go to the index table and return it to the sender via the index table. Optionally, the mail timeout processing module 4 may directly return the prompt information of the mail timeout to the sender.
  • the preset timeout timeout can be defined as follows: When the sender sends a message, the sending time is T1. When the sender clicks on the sent email in the webpage mailbox, the page records the time T2 when the email is first opened. If T2-Tl>timeout, then the message is considered to have been timed out, and the page should return a message to the sender's email timeout.
  • Step S7 by extracting the tracking identifier of the email, the email identifier ID in the X-TraceMail-Tag can uniquely identify the tracked email, and then update the latest delivery status of the successful delivery of the email in step S5.
  • the sender described by the X-TraceMail-Tag is in the index table of the background server. In general, the delivery termination status that may occur after an email has been delivered:
  • SENT_OK indicates successful delivery to the user inbox of the domain
  • NO_SPACE indicates that the recipient space is insufficient
  • NO_USER indicates that the recipient address does not exist
  • FILTERJGNORE indicates that the recipient is filtered by the filter settings
  • e ANTISPAMJGNORE: indicates that the recipient is filtered by the garbage setting
  • f SYS_ERR: indicates a system error
  • BOUNCE Indicates system bounce.
  • the status of the outbound delivery is (because it is impossible to know how the background delivery of the foreign domain service provider is carried out, so there are two termination states;):
  • SENT_OK_OUT indicates delivery to the foreign domain user inbox
  • BOUNCE_OUT indicates that the delivery of the foreign domain user is a bounce.
  • the domain delivery arrival termination status is FILTER_IGNORE.
  • X-TraceMail-Tag 12345_XX...X field information, two fields ⁇ sender>- ⁇ mail identification number> and ⁇ send time recorded in the sender's 12345@qq.com index table ⁇ The three uniquely determined that the email was sent to the user of 67890@qq.com, and re-written the email delivery status FILTER_IGNORE into the 12345@qq.com user index table.
  • Step S8 Receive a sender's query request, and display the delivery status information of the email in the index table to the sender. That is to say, when the user of 12345@qq.com clicks on the sent email A, the information recorded in the index table of 12345@qq.com is obtained, and the delivery termination state is displayed to the user.
  • the sender can query the entire delivery state of the email from sending to delivery, thereby implementing a complete mail tracking process.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne un système de suivi de courrier électronique qui comprend : un expéditeur de courrier électronique, pour envoyer un courrier électronique avec un identifiant de suivi, l'identifiant de suivi comprenant les informations d'expéditeur et un code d'identification de courrier électronique ; un serveur de courrier électronique, pour distribuer le courrier électronique et analyser l'identifiant de suivi du courrier électronique, identifier le courrier électronique sur la base du code d'identification de courrier électronique obtenu par l'analyse, identifier la table d'index correspondant aux informations d'expéditeur sur la base des informations d'expéditeur obtenues par analyse et mise à jour de la table d'index correspondant aux informations d'expéditeur avec l'état de distribution le plus tardif du courrier électronique identifié. Avec la solution technique de la présente invention, il est possible pour l'expéditeur de suivre l'état de distribution de courriers électroniques d'utilisateur de manière efficace, et il est possible de montrer l'état de distribution à l'expéditeur à temps.
PCT/CN2008/070586 2007-03-26 2008-03-26 Système de suivi de courrier électronique et procédé et serveur apparentés WO2008116419A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CNB2007100736814A CN100546288C (zh) 2007-03-26 2007-03-26 一种电子邮件跟踪系统及其方法
CN200710073681.4 2007-03-26

Publications (1)

Publication Number Publication Date
WO2008116419A1 true WO2008116419A1 (fr) 2008-10-02

Family

ID=38907077

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2008/070586 WO2008116419A1 (fr) 2007-03-26 2008-03-26 Système de suivi de courrier électronique et procédé et serveur apparentés

Country Status (2)

Country Link
CN (1) CN100546288C (fr)
WO (1) WO2008116419A1 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102710548A (zh) * 2012-06-08 2012-10-03 上海东数信息技术有限公司 跟踪电子邮件各收件人对邮件进行的操作的方法与系统
US8819147B2 (en) 2008-04-04 2014-08-26 Murata Machinery, Ltd. Electronic mail receiving apparatus
US11288700B2 (en) * 2018-01-26 2022-03-29 Walmart Apollo, Llc Automatic personalized email triggers

Families Citing this family (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100546288C (zh) * 2007-03-26 2009-09-30 腾讯科技（深圳）有限公司 一种电子邮件跟踪系统及其方法
CN101552741B (zh) * 2009-05-07 2014-06-18 腾讯科技（深圳）有限公司 一种电子邮箱系统及其系统邮件的输出方法及装置
US8979538B2 (en) 2009-06-26 2015-03-17 Microsoft Technology Licensing, Llc Using game play elements to motivate learning
US9697500B2 (en) * 2010-05-04 2017-07-04 Microsoft Technology Licensing, Llc Presentation of information describing user activities with regard to resources
US9477574B2 (en) 2011-05-12 2016-10-25 Microsoft Technology Licensing, Llc Collection of intranet activity data
CN103179024B (zh) * 2013-03-18 2016-01-20 北京二六三企业通信有限公司 邮件过滤方法及装置
CN104219136B (zh) * 2013-06-05 2017-12-26 北京国信冠群技术有限公司 一种电子邮件在流转过程中附件实时更新的系统及方法
CN103490977B (zh) * 2013-08-27 2017-11-03 新浪网技术(中国)有限公司 电子邮件发送状态的查询方法及系统
CN103634202B (zh) * 2013-11-26 2017-05-10 前锦网络信息技术(上海)有限公司 电子邮件跟踪方法
CN105207884A (zh) * 2014-06-27 2015-12-30 中兴通讯股份有限公司 一种获取电子邮件投递状态的方法和装置
CN104506421B (zh) * 2014-12-27 2019-07-30 宁波江东远通计算机有限公司 一种邮件分配方法及装置
CN106302088B (zh) * 2015-05-21 2020-02-11 阿里巴巴集团控股有限公司 收发电子邮件的方法、电子邮件客户端、服务端和系统
CN107231287B (zh) * 2016-03-25 2021-01-15 阿里巴巴集团控股有限公司 营销邮件的发送方法和发送信息的统计方法及装置
CN105978786A (zh) * 2016-04-19 2016-09-28 乐视控股（北京）有限公司 邮件存储方法和装置
CN106209600B (zh) * 2016-07-28 2019-08-06 武汉闪达科技有限公司 一种提高邮件反馈时效及信息安全的邮件发送系统及方法
WO2018102995A1 (fr) * 2016-12-06 2018-06-14 深圳市唯德科创信息有限公司 Procédé et système de gestion de courrier
CN108304400A (zh) * 2017-01-11 2018-07-20 阿里巴巴集团控股有限公司 对含有超文本标记语言的文档操作的追踪的方法和装置
CN108632128A (zh) * 2017-03-15 2018-10-09 阿里巴巴集团控股有限公司 一种电子邮件跟踪方法和装置
CN110798396A (zh) * 2019-10-23 2020-02-14 支付宝(杭州)信息技术有限公司 电子邮件打开指标统计方法及装置和电子设备
CN110909086A (zh) * 2019-11-27 2020-03-24 珠海格力电器股份有限公司 邮件归档方法、系统、计算机设备和计算机可读存储介质

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020040387A1 (en) * 2000-09-29 2002-04-04 Lessa Andre Santos Method for tracing an electronic mail message
JP2004172727A (ja) * 2002-11-18 2004-06-17 Murata Mach Ltd 電子メールサーバ装置
US20040254994A1 (en) * 2003-06-13 2004-12-16 Diorio Donato S. Process of tracking whether an E-Mail has been read and links accessed using client based software
US20050010643A1 (en) * 2003-07-10 2005-01-13 International Business Machines Corporation E-mail route trace functionality
CN101079841A (zh) * 2007-03-26 2007-11-28 腾讯科技（深圳）有限公司 一种电子邮件跟踪系统及其方法

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020040387A1 (en) * 2000-09-29 2002-04-04 Lessa Andre Santos Method for tracing an electronic mail message
JP2004172727A (ja) * 2002-11-18 2004-06-17 Murata Mach Ltd 電子メールサーバ装置
US20040254994A1 (en) * 2003-06-13 2004-12-16 Diorio Donato S. Process of tracking whether an E-Mail has been read and links accessed using client based software
US20050010643A1 (en) * 2003-07-10 2005-01-13 International Business Machines Corporation E-mail route trace functionality
CN101079841A (zh) * 2007-03-26 2007-11-28 腾讯科技（深圳）有限公司 一种电子邮件跟踪系统及其方法

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8819147B2 (en) 2008-04-04 2014-08-26 Murata Machinery, Ltd. Electronic mail receiving apparatus
CN102710548A (zh) * 2012-06-08 2012-10-03 上海东数信息技术有限公司 跟踪电子邮件各收件人对邮件进行的操作的方法与系统
US11288700B2 (en) * 2018-01-26 2022-03-29 Walmart Apollo, Llc Automatic personalized email triggers
US20220215428A1 (en) * 2018-01-26 2022-07-07 Walmart Apollo, Llc Automatic personalized email triggers

Also Published As

Publication number Publication date
CN101079841A (zh) 2007-11-28
CN100546288C (zh) 2009-09-30

Similar Documents

Publication Publication Date Title
WO2008116419A1 (fr) Système de suivi de courrier électronique et procédé et serveur apparentés
US7689654B2 (en) Email address verification
US7469292B2 (en) Managing electronic messages using contact information
AU2005275269B2 (en) System and method for voice-mail and e-mail synchronization
US20030220978A1 (en) System and method for message sender validation
US20110029616A1 (en) Unified auto-reply to an email coming from unified messaging service
US20070016641A1 (en) Identifying and blocking instant message spam
JP3643335B2 (ja) 代替電子メール受信者を指定する方法、システム、及びコンピュータ・プログラム
US20040181581A1 (en) Authentication method for preventing delivery of junk electronic mail
US20070124396A1 (en) Electronic mailing method, system and computer program
US7620691B1 (en) Filtering electronic messages while permitting delivery of solicited electronics messages
US20060086798A1 (en) Deferred email message system and service
AU2009299539B2 (en) Electronic communication control
US20080235798A1 (en) Method for filtering junk messages
US20100017485A1 (en) Enforcing conformance in email content
JP4521480B1 (ja) 未送信の受信者のあるｅメール・メッセージを訂正するための方法、システム、およびコンピュータ・プログラム
WO2018149340A1 (fr) Procédé de détermination de destinataire utilisé dans un processus de réponse de courrier électronique, et dispositif
JP2009169866A (ja) 電子メールクライアントおよびその制御方法ならびにコンピュータプログラム
US7627635B1 (en) Managing self-addressed electronic messages
US20060168038A1 (en) Message gateways and methods and systems for message dispatching based on group communication
JP2000010880A (ja) 電子メール転送装置
WO2012113256A1 (fr) Procédé et système permettant la suppression de messages multimédias
WO2010127586A1 (fr) Système de boîte de courriel ainsi que procédé de sortie et dispositif pour courriels de système correspondant
US20070038709A1 (en) Method and system for identifying spam email
JPH1141275A (ja) インターネット上で送受信される電子メールのアドレスリストを自動的にクリーニングする方法とそのための装置

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 08715322

Country of ref document: EP

Kind code of ref document: A1

WWE Wipo information: entry into national phase

Ref document number: 5300/CHENP/2009

Country of ref document: IN

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 08715322

Country of ref document: EP

Kind code of ref document: A1

Free format text: NOTING OG LOSS OF RIGHTS PURSUANT TO RULE 112(1)EPC

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OG LOSS OF RIGHTS PURSUANT TO RULE 112(1)EPC