WO2018102995A1 - Procédé et système de gestion de courrier - Google Patents

Procédé et système de gestion de courrier Download PDF

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Publication number
WO2018102995A1
WO2018102995A1 PCT/CN2016/108743 CN2016108743W WO2018102995A1 WO 2018102995 A1 WO2018102995 A1 WO 2018102995A1 CN 2016108743 W CN2016108743 W CN 2016108743W WO 2018102995 A1 WO2018102995 A1 WO 2018102995A1
Authority
WO
WIPO (PCT)
Prior art keywords
mail
case
parsing
content information
module
Prior art date
Application number
PCT/CN2016/108743
Other languages
English (en)
Chinese (zh)
Inventor
谢德意
Original Assignee
深圳市唯德科创信息有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳市唯德科创信息有限公司 filed Critical 深圳市唯德科创信息有限公司
Priority to CN201680091388.8A priority Critical patent/CN110235117B/zh
Priority to PCT/CN2016/108743 priority patent/WO2018102995A1/fr
Publication of WO2018102995A1 publication Critical patent/WO2018102995A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor

Definitions

  • the present invention relates to information updating technologies, and in particular, to a mail management method and system.
  • a mail management method comprising the following steps:
  • a preset parsing rule parsing the mail according to the parsing rule, and obtaining content information of each mail
  • a preset filtering rule filtering the content information according to the filtering rule, and obtaining a case identification identifier
  • the step of receiving and reading a mail includes:
  • the method further includes:
  • the method includes:
  • case information corresponding to the case is presented on the mail;
  • a mail management method comprising the following steps: [0020] receiving and reading a mail;
  • the step of parsing the mail to obtain content information of each mail includes:
  • the step of finding a corresponding case in the case management system according to the content information, and associating the mail into the case includes:
  • the step of receiving and reading a mail includes:
  • the method further includes:
  • the method includes:
  • a mail management system including:
  • receiving a reading module configured to receive and read a mail
  • a first preset module configured to preset a parsing rule
  • a parsing module configured to parse the mail according to the parsing rule preset by the first preset module, and obtain content information of each mail;
  • a second preset module configured to preset a filtering rule
  • a filtering module configured to filter the content information according to the filtering rule preset by the second preset module, to obtain a case identification identifier
  • the association module finds a corresponding case in the case management system according to the case identification identifier, and associates the mail into the case.
  • the receiving and reading module comprises:
  • a receiving unit configured to receive a mail
  • a first marking unit configured to mark the received new mail as unread
  • a reading unit configured to read the mail marked as unread in the mail.
  • the parsing module includes:
  • a second marking unit configured to mark the parsed message as read.
  • the association module includes:
  • a rendering unit configured to find a corresponding case in the case management system according to the case identification identifier
  • an update unit configured to update the case information presented on the mail if the found case is incorrect, and associate the mail to the updated case according to a user's associated instruction .
  • a mail management system including:
  • receiving a reading module configured to receive and read a mail
  • a parsing module parsing the mail, and obtaining content information of each mail
  • the association module finds a corresponding case in the case management system according to the content information, and associates the mail into the case.
  • system further includes:
  • a first preset module configured to preset a parsing rule
  • the parsing module parses the mail according to the parsing rule of the first preset module, and obtains content information of each mail.
  • system further includes
  • a second preset module configured to preset a filtering rule
  • a filtering module configured to filter the content information according to the filtering rule of the second preset module, to obtain a case identification identifier
  • the association module finds a corresponding case in the case management system according to the case identification identifier, and associates the mail into the case.
  • the receiving and reading module comprises:
  • a receiving unit configured to receive a mail
  • a first marking unit configured to mark the received new mail as unread
  • the reading unit is configured to read the mail marked as unread in the mail.
  • the parsing module includes:
  • a second marking unit configured to mark the parsed message as read.
  • association module includes:
  • a rendering unit configured to: after finding a corresponding case in the case management system according to the content information, Presenting case information of the corresponding case on the mail;
  • the updating unit is configured to update the case information presented on the mail if the corresponding case found is incorrect, and associate the mail to the updated case according to a user's associated instruction.
  • the beneficial effects of the present invention are: The method and system for processing a mail provided by the present invention, by intelligently parsing the content information of the email, and according to the content information of the parsed mail, The identified cases are processed in association, simplifying user operations, improving operational efficiency, and improving user experience.
  • FIG. 1 is a schematic flow chart of a first embodiment of a mail management method according to the present invention.
  • FIG. 2 is a schematic flow chart of a second embodiment of a method for managing mail according to the present invention.
  • FIG. 3 is a schematic structural diagram of a first embodiment of a mail management system according to the present invention.
  • FIG. 4 is a schematic structural diagram of a second embodiment of a mail management system according to the present invention.
  • FIG. 1 is a schematic flowchart of a method for managing a mail according to a first embodiment of the present invention.
  • the present embodiment provides a method for processing a mail, including the following steps: [0084] S120: Receive and read the mail.
  • the mailbox server receives the mail.
  • a mailbox server can be embedded or connected in the case management system, and the user receives the mail by a touch command such as clicking or refreshing. It can be understood that in some other embodiments, the case management system does not need the user to receive the mail through the touch command, and intelligently collects the new mail, for example, can receive the mail by automatically refreshing the mail during the interval.
  • case management system refers to an auxiliary tool used by an agency or an enterprise to manage a case, including a client mode, an internet mode, and the like, as long as it can assist in managing a case management system. This does not limit it.
  • S140 Parse the mail to obtain content information of each mail.
  • the read mail is received, and the content information of each mail is obtained.
  • the content information includes content of the case information in the case management system, which is parsed from one or more of the mail subject, the mail body, the sender information, and the attachment name in the email. Attachment information.
  • S160 Find a corresponding case in the case management system according to the content information, and associate the mail into the case.
  • step S140 searching, according to the content information parsed in step S140, in the case management system, finding a case that matches the content information of the mail, and matching the mail with the found case. Make an association.
  • this step may intelligently associate the mail in a corresponding case in the system. It will be appreciated that in some embodiments, the association may be associated in accordance with a triggering instruction. For example, the user selects the desired email by clicking, checking, and the like, and then associating the email with the case.
  • the associated mail may be presented in a case associated with the mail, including displaying the subject matter of the mail, the sender, the sending time, and the like, and being able to trigger Instructions for mail preview and mail reply.
  • the correct operation of the check association information may be further increased. Specifically, the user checks the content information of the mail according to the presented case information, and if the corresponding case is checked, the case information presented on the mail is updated, and the mail is associated according to the user's associated instruction. In the updated case, the correctness of the mail related case is guaranteed.
  • the present embodiment intelligently parses the content information of the email, and associates the email with the found case according to the content information of the parsed email, thereby simplifying user operations and improving operations. Efficiency, enhance the user experience.
  • FIG. 2 is a schematic flowchart diagram of a second embodiment of a method for managing a mail according to the present invention.
  • the method in this embodiment includes the following steps:
  • This step is the same as the receiving step in S110, and details are not described herein again.
  • S220 Mark the received new mail as unread.
  • the received new mail may be marked as an unread label after receiving the mail in S210.
  • the step of marking the unread label may be omitted.
  • S240 Predetermine the parsing rule, parse the mail according to the parsing rule, and obtain content information of each mail.
  • the parsing rule is a preset rule base for parsing out mail content information, where the content information includes from a mail subject, a mail body, a sender information, and an attachment name in the mail.
  • One or more pieces of content parsed may reflect case information content, attachment information, and the like in the case management system.
  • this step may be omitted.
  • S260 Pre-set a filtering rule, and filtering the content information according to the filtering rule to obtain a case identification identifier.
  • the filtering rule is a preset rule library for filtering out the content information of the case information in the case management system from the obtained content information.
  • the content of the case information obtained by the filtering process is the case identification identifier of the identifiable case. That is to say, the case identification identifier refers to an information identifier of a case that can be recognized in the analyzed content information. For example, if the content information in the parsed mail contains the application number, and the application number can be identified as being specific to a certain case, the application number is the case identification identifier.
  • S270 Find a corresponding case in the case management system according to the case identification identifier, and associate the mail into the case.
  • the case management system does not query the case that matches the case identification identifier, the user is reminded that the corresponding case information is not queried, specifically including not using pop-up windows, eye-catching color signs, and the like. A variety of reminders that can alert the user that the corresponding case is not matched. The user can check the content of the email to confirm the reason why the case was not found.
  • the correct operation of the check related information may be further increased. Specifically, the user checks the content information of the mail with the presented case information, and if the check is incorrect, corrects the wrong case information through the update operation, thereby ensuring the correctness of the mail related case.
  • the method for managing an email attachment can accurately parse the content information of the email by using a preset analysis rule.
  • the preset filtering rule can be used from the content information. More accurately filter out the case identification identifiers that identify cases in the case management system, thereby improving the accuracy of the association; in addition, by adding unread, read, etc. tags, avoiding missing read messages and repeatedly parsing mails, further simplifying operations
  • the peers ensure that the mail is fully read, reducing the adverse consequences caused by the omission of reading the mail due to human reasons, thereby improving the management efficiency of the agency and the enterprise.
  • FIG. 3 is a schematic structural diagram of a first embodiment of a mail management system according to the present invention.
  • the management system 100 of the present embodiment includes a receiving read module 120, a parsing module 140, and an associating module 160. [0119]
  • the receiving and reading module 120 is configured to receive and read a mail.
  • the receiving and reading module 120 is a mailbox server that is embedded or connected in the case management system.
  • the receiving and reading module 120 receives the mail by including touch commands such as clicking or refreshing. It can be understood that, in some other implementation manners, the case management system of the receiving and reading module 20 does not require the user to receive the mail through the touch command, and intelligently collects new mail, for example, can receive the mail by automatically refreshing the mail during the interval. .
  • case management system refers to an auxiliary tool used by an agency or an enterprise to manage a case, including a client mode, an internet mode, and the like, as long as it can assist in managing a case management system. This does not limit it.
  • the receiving and reading module 120 can be directly a mailbox server.
  • the receiving and reading module 20 receives the mail and reads various information of the mail, including one or more contents of the mail subject, the mail body, the sender information, and the attachment name in the mail.
  • the parsing module 140 parses the mail to obtain content information of each mail.
  • the parsing module 140 is configured to receive the read email, and obtain content information of each email, where the content information includes the email subject, the email body, the sender information, and the attachment name in the email.
  • the content of one or more contents parsed may reflect the content of the case information and the attachment information in the case management system.
  • the association module 160 finds a corresponding case in the case management system according to the content information, and associates the mail into the case.
  • the association module 160 performs a search in the case management system according to the content information parsed by the parsing module 140, and finds a case that can match the content information of the mail, and The mail is associated with the identified corresponding case.
  • the association module 160 can intelligently associate the mail in a corresponding file in the system.
  • association module 160 can associate according to a triggering instruction.
  • the user selects the desired associated mail by clicking, checking, and the like, and then associating the mail with the case.
  • association module 160 associates the mail
  • the associated mail may be presented in The cases associated with it include displaying the subject matter of the mail, the sender, the sender's time, and the like, as well as triggering the mail preview and mail reply.
  • an update unit for checking the associated information error and updating the associated information may be further added. Specifically, the updating unit checks the presented case information according to the content information of the mail, and if the corresponding case is checked, the case information presented on the mail is updated, and the mail is sent according to the associated instruction. Linked to the updated case to ensure the correctness of the mail-linked case.
  • the receiving module receives and reads the mail
  • the parsing module parses the mail and obtains the content information of each mail, and according to the content information of the parsed mail through the association module,
  • the mail is associated with the found case, which simplifies user operations, improves operation efficiency, and improves user experience.
  • FIG. 4 is a schematic structural diagram of a second embodiment of a mail management system according to the present invention.
  • the management system 200 of the present embodiment includes: a receiving and reading module 220, and a first preset module 230.
  • the receiving and reading module 220 includes a receiving unit 222, a first marking unit 224, and a reading unit 226.
  • the receiving unit 222 is configured to receive a mail.
  • the first marking unit 224 is configured to mark the received new mail as an unread label to avoid missing the read mail.
  • the reading unit 226 is configured to read the mail marked as unread in the mail, and read out the information of each mail.
  • the first marking unit 224 can be omitted.
  • the first preset module 230 is configured to preset a parsing rule.
  • the parsing rule is a preset rule base for parsing mail content information.
  • the parsing module 240 includes a second marking unit 242.
  • the parsing module 240 parses the mail according to the parsing rule preset by the first preset module, and obtains content information of each mail.
  • the content information includes a case information content and an attachment information content in the case management system that are parsed from one or more of the mail subject, the mail body, the sender information, and the attachment name in the mail.
  • the second marking unit 242 is configured to mark the parsed mail as a read label to avoid repeatedly parsing the mail marked as unread.
  • the second marking unit 242 can be omitted.
  • the second preset module 250 is configured to preset a filtering rule, where the filtering rule is a preset rule for filtering out the content information of the case information in the case management system from the obtained content information. Library.
  • the filtering module 260 is configured to filter the content information according to the filtering rule of the second preset module to obtain a case identification identifier.
  • the case information content obtained by the filtering process by the filtering module 260 is the case identification identifier of the identifiable case. That is, the case identification flag refers to an information identifier of a case that can be recognized in the analyzed content information. For example, if the content information in the parsed mail contains the application number, and the application number can be identified as being specific to a certain case, the application number is the case identification identifier.
  • the association module 270 includes a presentation unit 272 and an update unit 274.
  • the association module 270 is configured to find a corresponding case in the case management system according to the case identification identifier, and associate the mail into the case.
  • the presentation unit 272 finds a corresponding case in the case management system according to the content information.
  • the updating unit 274 is configured to update the case information presented on the mail if the corresponding case found is incorrect, and associate the mail to the update according to the user's associated instruction. In the latter case, the correctness of the mail management case is thus guaranteed.
  • the association module 270 further includes a reminding unit, if the case management system has a case matching the case identification identifier, the reminding unit reminds the user that the corresponding case information is not queried.
  • the method includes a pop-up window, a bold color identification, and the like, which can remind the user that the corresponding case is not matched.
  • the user can check the contents of the email to confirm the reason why the case was not found.
  • the management system of the mail in the embodiment can preset the parsing rule by using the first preset module, and can parse the content information of the mail more accurately; and the filtering rule can be preset by the second preset module.
  • the content information is more accurately filtered out of the case identification identifier of the case in the case management system, thereby improving the accuracy of the association; in addition, the unread, read, etc. are added by the first and second marking units. Signing, avoiding missing emails and repeatedly parsing emails, further simplifying operations, ensuring full read of emails, reducing the adverse consequences of missing emails due to human reasons, and improving the management effectiveness of agencies and enterprises.

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

L'invention concerne un procédé de gestion de courrier. Le procédé consiste à : recevoir et lire des courriers ; prédéfinir une règle d'analyse et analyser les courriers selon la règle d'analyse afin d'obtenir les informations de contenu de chaque courrier ; prédéfinir une règle de filtrage et filtrer les informations de contenu conformément à la règle de filtrage de façon à obtenir un identifiant de reconnaissance de dossier ; et rechercher un dossier correspondant dans un système de gestion de dossiers en fonction de l'identifiant de reconnaissance de dossier, puis associer le courrier au dossier. De cette façon, les informations du courrier peuvent être obtenues de manière intelligente puis associées à un dossier correspondant, ce qui permet de simplifier les opérations d'un utilisateur, d'améliorer l'efficacité de fonctionnement et d'améliorer l'expérience de l'utilisateur.
PCT/CN2016/108743 2016-12-06 2016-12-06 Procédé et système de gestion de courrier WO2018102995A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN201680091388.8A CN110235117B (zh) 2016-12-06 2016-12-06 一种邮件的管理方法及系统
PCT/CN2016/108743 WO2018102995A1 (fr) 2016-12-06 2016-12-06 Procédé et système de gestion de courrier

Applications Claiming Priority (1)

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PCT/CN2016/108743 WO2018102995A1 (fr) 2016-12-06 2016-12-06 Procédé et système de gestion de courrier

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WO2018102995A1 true WO2018102995A1 (fr) 2018-06-14

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WO (1) WO2018102995A1 (fr)

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