WO2004049193A1 - Dispositif, programme et procede permettant d'assurer la creation de courrier electronique - Google Patents

Dispositif, programme et procede permettant d'assurer la creation de courrier electronique Download PDF

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Publication number
WO2004049193A1
WO2004049193A1 PCT/JP2003/015118 JP0315118W WO2004049193A1 WO 2004049193 A1 WO2004049193 A1 WO 2004049193A1 JP 0315118 W JP0315118 W JP 0315118W WO 2004049193 A1 WO2004049193 A1 WO 2004049193A1
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WO
WIPO (PCT)
Prior art keywords
phrase
information
human
mail
creation support
Prior art date
Application number
PCT/JP2003/015118
Other languages
English (en)
Japanese (ja)
Inventor
Eiichi Naito
Jun Ozawa
Original Assignee
Matsushita Electric Industrial Co.,Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Matsushita Electric Industrial Co.,Ltd. filed Critical Matsushita Electric Industrial Co.,Ltd.
Priority to AU2003302297A priority Critical patent/AU2003302297A1/en
Priority to JP2004555056A priority patent/JP3848961B2/ja
Publication of WO2004049193A1 publication Critical patent/WO2004049193A1/fr
Priority to US11/137,984 priority patent/US7788327B2/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/55—Rule-based translation
    • G06F40/56—Natural language generation

Definitions

  • the present invention relates to a user support technology for assisting a user of an information processing apparatus represented by a computer with an operation, and particularly to a technology suitable for supporting creation of an e-mail.
  • E-mail unlike voice communication such as telephone calls, allows the user to send information to the other party or to receive and view it at any time. It also has the advantage that there is no need to take notes on information.
  • Patent Document 1 Japanese Patent Application Laid-Open No. 2000-17072
  • Patent Literature 2 Japanese Patent Application Laid-Open No. 2000-2005
  • human relationship information such as the vertical relationship and intimacy with the other party.
  • the human relationship with the partner changes over time, and the burden on the user is that the registered information must be updated each time.
  • a small terminal such as a mobile phone has a small display screen, and the character input method is not very convenient.
  • an object of the present invention is to provide a device, a computer program, and a method for supporting creation of an e-mail capable of automatically generating human relationship information with an e-mail partner.
  • Another object of the present invention is to provide an apparatus, a computer program, and a method for supporting creation of an e-mail, which can provide appropriate support depending on a person who intends to send the e-mail. Disclosure of the invention
  • Means taken by the present invention in order to solve the above-mentioned problem is as an electronic mail creation support device that supports creation of an electronic mail, by extracting a word from electronic character data related to communication with a partner who wants to send an electronic mail.
  • the phrase extraction means to be extracted the phrase usage frequency calculation means for calculating the usage frequency in the electronic character data of the phrases extracted by the phrase extraction means, and at least one of a scale related to the degree of verticality and other human relationships.
  • the human relationship basic information is associated with the phrase
  • the human relationship basic information corresponding to the phrase extracted by the phrase extraction unit is calculated for the phrase by the phrase usage frequency calculation unit.
  • a human relation information generating means for generating human relation information on the other party based on the result of the weighting.
  • the frequency of use of words and phrases in electronic character data relating to communication with a partner who intends to send an e-mail is calculated, and based on the frequency of use, human relationship information relating to the partner is automatically calculated. Can be generated. This eliminates the need for the user to register personal relationship information with the other party, and reduces the burden on the user.
  • the phrase usage frequency calculating unit calculates the phrase extracted by the phrase extracting unit from the electronic character data related to the new communication.
  • the frequency of use in character data is calculated and added to the frequency of use so far.
  • the electronic mail creation support device of the present invention may further include a phrase usage frequency storage unit that stores the usage frequency of the phrase calculated by the phrase usage frequency calculation unit in association with the phrase for each communication partner. It is preferable that the information processing apparatus further includes a human relation information storage unit that stores the human relation information generated by the human relation information generation unit for each communicating party.
  • the electronic mail creation support device according to the present invention further comprises: a person related to the person to whom the electronic mail is to be transmitted, from the person relation information generated by the human relation information generating means and accumulated for each of the communicating parties.
  • a personal information extracting means for extracting relevant information; and a supporting means for providing support for creating an e-mail to the other party based on the human relation information extracted by the human relation information extracting means.
  • the support method for creating an e-mail can be changed according to the person to whom the e-mail is to be sent. It is possible to provide appropriate support according to the situation.
  • the support means includes: a condition and a fixed phrase for at least one of the scales; The additional information corresponding to the condition satisfied by the human relation information extracted by the human relation information extracting means with reference to the additional information correspondence list in which decoration information and other additional information to be added to the e-mail are associated. Shall be proposed.
  • the support means refers to a phrase correspondence list in which the human relationship basic information defined by at least one of the scales is associated with a phrase, and transmits the created e-mail to the electronic mail.
  • the distance between the human relation basic information corresponding to the included phrase and the human relation information extracted by the human relation information extracting means is calculated, and the distance is calculated based on the magnitude relation between the distance and a predetermined threshold. The appropriateness of the words and phrases contained in the e-mail shall be determined.
  • the support unit refers to a conversion dictionary correspondence list in which a condition of at least one of the scales is associated with a conversion dictionary, and is extracted by a human relation information extraction unit. It is assumed that a conversion dictionary corresponding to the condition satisfied by the human relationship information is selected.
  • a measure taken by the present invention is an e-mail creation support device that supports creation of e-mail, which is defined by at least one of the scales related to the degree of verticality and other human relations, and that is stored for each communication partner.
  • Human relation information extracting means for extracting human relation information relating to a partner who is to send an e-mail from the relation information; and adding conditions to at least one of the scales, fixed phrases, decoration information and other e-mails.
  • An additional information proposal which refers to an additional information correspondence list associated with the additional information to be added, and proposes additional information corresponding to the condition satisfied by the human relation information extracted by the human relation information extracting means. Means.
  • the present invention when creating an e-mail, it is possible to propose to the user additional information that is optimal for the party to which the e-mail is to be transmitted. As a result, it is possible to reduce the burden on the user for selecting additional information such as fixed phrases and decoration information.
  • the means adopted by the present invention is an e-mail creation support device for supporting the creation of e-mail, which is defined by at least one of the scales related to the degree of verticality and other human relations, and the human accumulated for each communicating party. From the relationship information, the person trying to send the email A human relation information extracting means for extracting human relation information relating to the hand; and a word correspondence list in which the human relation basic information defined by at least one of the scales is associated with a phrase.
  • the present invention at the time of creating an e-mail, it is determined whether or not a word / phrase most suitable for a party to which the e-mail is to be transmitted is used. As a result, it is possible to reduce the user's burden of determining whether or not the word used in the created e-mail is appropriate.
  • the means implemented by the present invention is an e-mail creation support device that supports the creation of e-mails.
  • a human relation information extracting means for extracting human relation information relating to a person who wants to send an e-mail from the relation information; and a conversion dictionary correspondence in which a condition about at least one of the scales is associated with a conversion dictionary. It is provided with dictionary selection means for referring to the list and selecting a conversion dictionary corresponding to the condition satisfied by the human relation information extracted by the human relation information extraction means.
  • a conversion dictionary most suitable for a partner who is to send the electronic mail is selected.
  • the accuracy of character string conversion is improved, and the burden on the user for character input can be reduced.
  • the scale that defines the human relationship information is a digitized one.
  • a means adopted by the present invention is a word extraction device for extracting words from electronic character data relating to past communication with a partner who intends to send an e-mail, as an e-mail preparation support device for supporting e-mail preparation.
  • communication with a person who wants to send an e-mail It is possible to obtain the frequency of use of phrases used so far in the communication. And the frequency of use of this phrase can be used as basic information for providing optimal support according to the person sending the e-mail.
  • the above-described electronic mail creation support device is provided with a phrase usage frequency accumulation unit that accumulates the usage frequency of the phrase calculated by the phrase usage frequency calculation means for each communicating party in association with the phrase. Is preferred.
  • the above-described electronic mail creation support device may further include, based on the usage frequency calculated by the word usage frequency calculation unit, a usage rate of the phrase extracted by the word extraction unit in the previous communication with the partner. It is preferable to include a common phrase extracting unit that calculates the common phrase with the usage rate of a predetermined value or more from the phrases extracted by the phrase extracting unit as a common phrase with the partner.
  • the phrase extracting unit extracts a phrase from an e-mail that has been transmitted and received so far with the partner.
  • the above-described electronic mail creation support device further includes an information search unit that searches for information using at least one of the common phrases extracted by the common phrase extraction unit as a search condition, and the information search unit includes: It is preferable that when the information search by the condition is successful, the user is proposed to create an e-mail for notifying the other party of the search result.
  • the above-described electronic mail creation support device may further include, for each of the communicating parties, the phrase use frequency accumulation unit that accumulates the use frequency of the phrase calculated by the phrase use frequency calculation unit in association with the phrase. It is preferable that a common phrase storage unit that stores the common phrase extracted by the phrase extraction unit in association with the usage rate calculated by the common phrase extraction unit is provided.
  • Means taken by the present invention is to provide an electronic mail creation support device that supports electronic mail creation based on electronic character data relating to past communication with a party to which an electronic mail is to be sent.
  • a unique phrase extracting unit that extracts a unique phrase that is not registered in the dictionary used by the device; and a unique phrase extracted by the unique phrase extracting unit.
  • unique word / phrase use frequency calculation means for calculating the use frequency in the electronic character data
  • input character conversion means for converting a character or character string input by the user into a new character or character string.
  • the input character conversion unit ranks a unique phrase having a relatively high use frequency calculated by the unique word use frequency calculation unit relatively higher than the conversion candidate.
  • the frequency of use of a unique phrase in electronic character data relating to communication with a party to which an e-mail is to be transmitted is calculated, and based on this frequency of use, unique phrase information relating to the party is automatically generated. Can be generated. This eliminates the need for the user to register their own word / phrase information with the other party, and reduces the burden of user input when composing e-mail.
  • each of the means in the electronic mail creation support device of the present invention functions as an electronic mail creation support program using hardware resources such as a computer.
  • a means adopted by the present invention is a word extraction step of extracting a word from electronic character data related to communication with a person who wants to send an e-mail, as an e-mail creation support method for supporting e-mail creation.
  • the reference is made to the phrase correspondence list in which the phrase is associated with the phrase, and the basic human relation information corresponding to the phrase extracted in the phrase extraction step is calculated by using the phrase calculated in the phrase usage frequency calculation step for the phrase.
  • the phrase use frequency calculating step includes, when a new communication is performed with the other party, for the phrase extracted by the phrase extraction step from the electronic character data relating to the new communication.
  • the frequency of use in the electronic character data is calculated and added to the frequency of use so far.
  • the means adopted by the present invention is an e-mail creation support method for supporting e-mail creation, which is defined by at least one of a measure relating to the degree of verticality and other human relations, and which is stored for each communicating party.
  • a human relation information extraction step of extracting human relation information relating to a partner who is to send an e-mail from the relation information; and a condition, a fixed phrase, decoration information, and other e-mails for at least one of the scales. Referring to the additional information correspondence list associated with the additional information to be added, and proposing additional information corresponding to the condition satisfied by the human relation information extracted by the human relation information extraction step. It shall have the proposed steps.
  • the means adopted by the present invention is an e-mail creation support method for supporting e-mail creation, which is defined by at least one of a measure relating to the degree of verticality and other human relations, and which is stored for each communicating party.
  • a human relation information extraction step of extracting human relation information relating to a partner who is to send an e-mail from the relation information; and a human relation basic information defined by at least one of the scales and a phrase.
  • the distance between the human relation basic information corresponding to the words included in the created e-mail and the human relation information extracted in the human relation information extracting step is calculated by referring to the associated word correspondence list.
  • the electronic mail based on the magnitude relationship between the distance calculated in the distance calculation step and a predetermined threshold value. Shall have the phrase appropriateness determination step of determining the appropriateness of words contained in the Le.
  • the means adopted by the present invention is an e-mail creation support method for supporting creation of an e-mail, which is defined by at least one of a measure relating to the degree of verticality and other human relations, and which is stored for each communicating party.
  • a human relation information extracting step of extracting human relation information relating to the partner who is going to send an e-mail from the relation information; and a conversion in which a condition of at least one of the scales is associated with a conversion dictionary.
  • a dictionary selecting step of selecting a conversion dictionary corresponding to the condition satisfied by the human relation information extracted in the human relation information extracting step with reference to the dictionary correspondence list.
  • the scale that defines the human relationship information is a numerical value.
  • the means adopted by the present invention is an e-mail creation support method for supporting e-mail creation.
  • a phrase extracting step of extracting a phrase from electronic character data relating to past communication with a partner who intends to send an e-mail, and calculating a use frequency in the electronic character data of the phrase extracted by the phrase extracting step And a word use frequency calculation step.
  • the above e-mail creation support method calculates a usage rate of the phrase extracted in the phrase extraction step in the previous communication with the partner based on the usage frequency calculated in the word usage frequency calculation step.
  • the phrase extracting step extracts a phrase from an e-mail that has been transmitted and received so far with the partner.
  • the above e-mail creation support method includes an information search step for searching for information using at least one of the common phrases extracted in the common phrase extraction step as a search condition, and the information search step includes: It is preferable that when the information search based on the search condition is successful, the user is proposed to create an e-mail for notifying the other party of the search result.
  • the means adopted by the present invention is an e-mail creation support method for supporting e-mail creation based on electronic character data relating to past communication with a party to which an e-mail is to be sent.
  • a unique phrase extraction step of extracting a unique phrase that is not registered in a dictionary used when implementing the method, and calculating a frequency of use of the unique phrase extracted in the unique word extraction step in the electronic character data.
  • the input character conversion step of converting a character or character string input by the user into a new character or character string.
  • an original word having a relatively high use frequency calculated in the original word use frequency calculation step is relatively higher in the conversion candidates.
  • the frequency of use of unique words and phrases in electronic character data relating to communication with a person who intends to send an e-mail is calculated.
  • Such unique phrase information can be automatically generated. This eliminates the need for the user to register their own word / phrase information with the other party, and reduces the burden of user input when composing e-mail.
  • the means adopted by the present invention is a human relation information generating method for generating human relation information regarding a human relation with another person, a phrase extracting step of extracting a word from electronic character data related to communication with the other person, A phrase use frequency calculating step of calculating a use frequency in the electronic character data for the phrase extracted by the phrase extraction step, and human relationship basic information and the phrase defined by at least one of a scale related to the degree of verticality and other human relationships. Weighting that refers to the word correspondence list in which the words are matched, and weights the human relationship basic information corresponding to the words extracted in the word extraction step with the use frequency calculated in the word use frequency calculation step for the word. And the person based on the result of the weighting step. It shall have a human relationship information generating step of generating a relation information.
  • FIG. 1 is a configuration diagram of an electronic mail creation support device according to the first embodiment of the present invention.
  • Fig. 2 shows an example of the information stored in the sent / received mail storage unit in Japanese.
  • Figure 3 is an example of the information stored in the sent / received mail storage unit in English.
  • Fig. 4 is an example of the information stored in the sent / received mail storage unit in Chinese.
  • Fig. 5 is an example of the information stored in the phrase usage frequency storage unit in Japanese.
  • Figure 6 is an example of the information stored in the phrase usage frequency storage unit in English.
  • Fig. 7 is an example of the phrase correspondence list in Japanese.
  • Figure 8 is an example of the phrase correspondence list in English.
  • Fig. 9 is an example of the information stored in the human relationship information storage unit in its own language.
  • FIG. 10 is an example of the information stored in the human relationship information storage unit in English.
  • FIG. 11 is a configuration diagram of an electronic mail creation support device according to the second embodiment of the present invention.
  • FIG. 12 is an example of a fixed phrase correspondence list.
  • Fig. 13 shows an example of the decorative information list.
  • FIG. 14 shows an example of a still image corresponding to a file name registered in the decoration information correspondence list.
  • FIG. 15 is a configuration diagram of an electronic mail creation support device according to the third embodiment of the present invention.
  • Figure 16 shows an example of a conversion dictionary list.
  • FIG. 17 shows an example of conversion candidates displayed by the input character conversion means.
  • FIG. 18 is a configuration diagram of an electronic mail creation support device according to the fourth embodiment of the present invention.
  • FIG. 19 shows an example of information stored in the common phrase storage unit.
  • FIG. 20 is a display example of the user input / output unit when an electronic mail creation is proposed.
  • FIG. 21 is a configuration diagram of an electronic mail creation support device according to the fifth embodiment of the present invention.
  • Figure 22 is an example of information stored in the unique phrase usage frequency storage unit. BEST MODE FOR CARRYING OUT THE INVENTION
  • FIG. 1 shows a configuration of an electronic mail creation support device according to a first embodiment of the present invention.
  • the e-mail creation support device 10 of the present embodiment includes a transmission / reception mail storage unit 11 for storing transmitted / received e-mails, and a phrase extracting means for extracting a phrase from the e-mail stored in the transmission / reception mail storage unit 11 1 and 2, phrase usage frequency calculation means 13 to calculate the usage frequency of the phrases extracted by the phrase extraction means 12 and phrase usage to accumulate the usage frequency of the words calculated by the phrase usage frequency calculation means 13
  • a frequency storage unit 14 a word correspondence list 15 in which words and phrases are associated with basic human relationship information defined by at least one of the measures related to verticality and other human relationships, and human relationship information relating to the communication partner
  • a human relation information storage unit 17 for storing the human relation information generated by the human relation information generating means 16.
  • the term extracting means 12, the term use frequency calculating means 13 and the human relation information generating means 16 can be realized by any of hardware and software.
  • the transmission / reception mail storage unit 11 stores e-mails transmitted and received by the user so far for each communication partner and transmission / reception.
  • FIGS. 2, 3, and 4 show examples of information stored in the transmission / reception mail storage unit 11 in Japanese, English, and Chinese, respectively.
  • the word extraction means 12 is used for sending e-mails stored in the transmission / reception mail storage 11. This process is used to extract words and phrases that have been used, and the processing corresponds to a word extraction step. Phrases can be extracted by common methods such as morphological analysis and syntax analysis. Furthermore, by filtering using a required word dictionary or the like in which a specific word is registered, it is possible to extract only words necessary for creating human relationship information described later.
  • the phrase used here is not necessarily a morpheme, but also includes a phrase composed of two or more words and a unique phrase (for example, an expression that is often used in business such as "I always take care of me"). It is a thing.
  • the phrase usage frequency calculation means 13 calculates the usage frequency of the phrase extracted by the phrase extraction means 12 and calculates the usage frequency of the phrase already stored in the phrase usage frequency storage unit 14 with the communication partner and This process is cumulative for each transmission and reception, and this processing corresponds to a word usage frequency calculation step. If there is no usage history for the term, add it.
  • FIGS. 5 and 6 show examples of information stored in the phrase usage frequency storage unit 14 in Japanese and English, respectively.
  • the usage frequency of each phrase is a cumulative value from the start of calculation of the usage frequency of the phrase to the present.
  • the frequency of use of words can be initialized. Thus, for example, if the human relationship between the user and the communication partner changes, new human relationship information can be constructed from scratch by accumulating and accumulating the frequency of use of new phrases. .
  • the human relation information generating means 16 is used to calculate the frequency of use of the words stored in the word frequency storage unit 14 and the basic human relation information associated with the words registered in the word correspondence list 15 in advance. Then, human relationship information is created for each communication partner. 7 and 8 are examples of the word correspondence list 15 in Japanese and English, respectively. Here, it is assumed that the human relationship information is defined by three types of scales: verticality, intimacy, and business degree.
  • the human relation information generation means 16 calculates, for each e-mail related to one transmission / reception stored in the transmission / reception mail storage unit 11, the frequency of use of the words stored in the word usage frequency storage unit 14, In the word / phrase correspondence list 15, the product of the human relationship basic information corresponding to the word / phrase matching is found, and the average value of the product is found for each communication partner and each transmission / reception.
  • the basic human relation information corresponding to the extracted phrase is weighted by the frequency of use of the phrase, and the average value is obtained for each communication partner and each transmission / reception. Then, as for the degree of verticality, a difference between the average value of the degree of verticality related to transmission with the partner and the average value of the degree of verticality related to reception is obtained, and this is defined as the degree of verticality with the partner.
  • the degree of verticality a difference between the average value of the degree of verticality related to transmission with the partner and the average value of the degree of verticality related to reception is obtained, and this is defined as the degree of verticality with the partner.
  • intimacy and business degree the sum of the average value of the scale related to transmission with the partner and the average value of the scale related to reception is calculated, and these are defined as the degree of intimacy and business degree with the partner, respectively.
  • the human relation information generating means 16 generates human relation information.
  • the processing performed by the human relation information generating means 16 corresponds to a weighting step and a human relation information generation
  • the human relation information storage unit 17 stores the human relation information generated by the human relation information generating means 16 for each partner.
  • FIGS. 9 and 10 show examples of information stored in the human relationship information storage unit 17 in Japanese and English, respectively. Then, the human relation information stored in the human relation information storage unit 17 is updated by performing new communication with the other party related to the human relation information. Human relationship information can be initialized. As described above, according to the present embodiment, it is possible to automatically obtain human relationship information regarding the other party from the e-mail transmission / reception history. As a result, the burden on the user for registering the human relationship information is reduced. In addition, the human relationship information generated in this way can be used as basic information for performing optimal support according to the person who wants to send an e-mail.
  • the transmitted and received e-mails are targeted.
  • the effects of the present invention are not impaired even if only the transmitted e-mails or the received e-mails are targeted.
  • e-mails are stored for each communication partner and each transmission / reception, but may be stored separately for each day of the week or time zone.
  • the source from which the human relationship information is generated is not limited to e-mail.
  • voice data such as telephone data is converted to character data
  • image data such as fax is converted to character data.
  • machine-readable electronic character data electronic character data
  • electronic chat electronic chat
  • the e-mail creation support device 10 does not necessarily need to include the transmission / reception mail storage unit 11, the phrase usage frequency storage unit 14, the phrase correspondence list 15 and the human relationship information storage unit 17. These can be configured as external storage devices. Further, the transmission / reception mail storage unit 11, the word / phrase use frequency storage unit 14 and the human relationship information storage unit 17 may be omitted. Even without these, it is possible to generate human relationship information with the other party of the e-mail from the e-mail related to one transmission / reception. Further, in the present embodiment, the cumulative number of uses is used as the frequency of use of a phrase, but the number of uses per unit time / the number of uses per mail unit amount can be used. It is also possible to use other frequency indicators such as tf ⁇ idf (term frequency ⁇ inverse document frequency) values, rather than the number of uses, as the frequency of use of the phrase.
  • tf ⁇ idf term frequency ⁇ inverse document frequency
  • three measures namely, degree of verticality, degree of intimacy, and degree of business
  • the scales defining the human relationship information.
  • other measures such as the degree of love indicating the depth of the relationship can be added. Good.
  • the scale is digitized, it is also possible to assign a level other than numerical values using symbols.
  • human relations information can be defined by at least one scale, and it is not necessary to use multiple scales.
  • FIG. 11 shows the configuration of an electronic mail creation support device according to the second embodiment of the present invention.
  • the e-mail creation support device 20 of the present embodiment includes, in the e-mail creation support device 10 according to the first embodiment, a user input / output unit 21 that receives input from a user and performs display to the user, A fixed phrase correspondence list 22 (corresponding to an additional information correspondence list), in which conditions relating to human relationship information are associated with fixed phrases, a fixed phrase creating means 23 for creating fixed phrases, A word correspondence list 15, word appropriateness determination means 25 for determining the appropriateness of words included in the created e-mail, and correspondence between conditions related to human relationship information and decoration information added to the mail were made.
  • a fixed phrase correspondence list 22 corresponding to an additional information correspondence list
  • Decoration information correspondence list 2 6 (corresponding to an additional information correspondence list), and decoration information creation means 2 for creating decoration information to be added to an email.
  • a human relation information storage unit 17 and human relation information extracting means 28 for extracting human relation information relating to a person who wants to send an e-mail from the human relation information storage unit 17.
  • the fixed phrase creation means 23, the word appropriateness determination means 25, and the decoration information creation means 27 correspond to the support means.
  • the fixed phrase creating means 23, the word appropriateness determining means 25, the decoration information creating means 27, and the human relation information extracting means 28 can be realized by any of hardware and software.
  • the user input / output unit 21 receives an operation related to mail creation from a user. Then, if there is an operation for requesting a fixed phrase creation, the fixed phrase creating means 23 is operated, and if there is a request operation for word / phrase determination, the word appropriateness determination means 25 is operated. The creation means 27 is operated.
  • the fixed phrase generating means 23 is based on the human relation information extracted by the human relation information extracting means 28 and the correspondence between the conditions related to the human relation information registered in the fixed phrase correspondence list 22 and the fixed phrases. , Create AutoText.
  • the fixed phrase creating means 23 corresponds to an additional information proposal means, and the processing corresponds to an additional information proposal step.
  • FIG. 12 is an example of the fixed phrase correspondence list 22. "One" in the condition part indicates that any value is acceptable.
  • the human relation information storage unit 17 stores the human relation information generated by the electronic mail creation support apparatus 10 (specifically, the human relation information generation unit 16 shown in FIG. 1) according to the first embodiment. It is accumulated. Since this has already been described, the description is omitted here.
  • the phrase appropriateness determination unit 25 extracts basic human relationship information associated with each phrase included in the created (including during creation) e-mail from the phrase correspondence list 15. Then, the distance between the extracted human relation basic information and the human relation information extracted by the human relation information extracting means 28 is calculated. As described above, the processing performed by the phrase appropriateness determination unit 25 corresponds to a phrase appropriateness determination step and a distance calculation step. Note that the phrase correspondence list 15 is the same as that described in the first embodiment, and a description thereof will not be repeated.
  • the Euclidean distance for each of the three measures of verticality, intimacy, and business degree is used as the distance between the human relationship information. If the calculated distance exceeds a predetermined threshold value, it is determined that the phrase included in the created e-mail is not appropriate, and this is displayed to the user via the user input / output unit 21.
  • communication partner A For example, communication partner A
  • the decoration information creating means 27 is configured to associate the human relation information extracted by the human relation information extracting means 28 with the conditions related to the human relation information registered in the decoration information correspondence list 26 and the decoration information. Creates decoration information to be added to the email based on the
  • the decoration information creation means 27 corresponds to additional information proposal means, and the processing corresponds to an additional information proposal step.
  • the decoration information is information for enhancing the expressiveness of the e-mail, and includes additional information such as still images, moving images, voices, and characters, and information related to decoration such as changing the size and color of characters.
  • FIG. 13 shows an example of the decoration information correspondence list 26.
  • the decoration information correspondence list 26 is a list in which the conditions relating to the human relationship information are associated with the still image file names as the corresponding decoration information. "One" in the condition part indicates that any value is acceptable.
  • FIG. 14 shows an example of a corresponding still image.
  • the decoration information creating means 27 displays a list of decoration information to the user through the user input / output unit 21 and attaches the decoration information selected by the user to the e-mail being created. Decorate your email.
  • the processing performed by the human relation information extracting means 28 corresponds to a human relation information extraction step.
  • the human relationship information extracting means 28 based on the human relationship information extracted by the human relationship information extracting means 28, it is possible to provide appropriate e-mail creation support according to the person to whom the e-mail is to be sent. This reduces the user's burden of creating e-mail.
  • the e-mail creation support device 20 does not necessarily need to include the fixed phrase correspondence list 22, the word / phrase correspondence list 15, the human relationship information storage unit 17 and the decoration information correspondence list 26. These can be configured as external storage devices.
  • the fixed phrase and the decoration information are described as the additional information to be added to the e-mail, but the present invention is not limited to this. Other additional information can be added in the same manner as described above.
  • the electronic mail creation support device 20 does not necessarily need to include all of the fixed phrase creation means 23, the word appropriateness determination means 25, and the decoration information creation means 27. These can be omitted as necessary, and even if omitted, the effect of the present invention is not impaired at all.
  • FIG. 15 shows the configuration of an electronic mail creation support device according to the third embodiment of the present invention.
  • the electronic mail creation support device 30 according to the present embodiment includes, in the electronic mail creation support device 10 according to the first embodiment, a user input / output unit 31 that receives an input from a user and performs display to a user, A conversion dictionary correspondence list 32 in which a condition relating to human relation information is associated with a conversion dictionary, and a dictionary selecting means for selecting a conversion dictionary registered in the conversion dictionary correspondence list 32 that satisfies a predetermined condition.
  • human relationship information extracting means 28 for extracting human relationship information relating to the person to whom the mail is to be transmitted.
  • the dictionary selecting means 33 and the input character converting means 35 can be realized by either hardware or software.
  • the human relationship information extracting means 28 is the same as that described in the second embodiment.
  • the user input / output unit 31 receives an operation related to mail creation from the user. Then, when a character is input, the input character conversion means 35 is operated. On the other hand, if a termination request is made, the mail creation work is terminated.
  • the dictionary selecting means 33 is based on the human relation information extracted by the human relation information extracting means 28 and the correspondence between the conditions relating to the human relation information registered in the conversion dictionary correspondence list 32 and the conversion dictionary. And a conversion dictionary to be used by the input character conversion means 35, which corresponds to the support means.
  • the processing performed by the dictionary selection means 33 corresponds to a dictionary selection step.
  • FIG. 16 shows an example of the conversion dictionary correspondence list 32.
  • the conversion dictionary correspondence list 32 is a list in which the conditions related to the human relation information are associated with the final names of the conversion dictionaries. "One" in the condition part indicates that any value is acceptable.
  • the human relation information storage unit 17 stores the human relation information generated by the e-mail creation support device 10 (specifically, the human relation information generation unit 16 shown in FIG. 1) according to the first embodiment. It is accumulated. Since this has already been described, the description is omitted here.
  • the input character conversion means 35 converts the character or character string input by the user into a desired character or character string using the conversion dictionary selected by the dictionary selection means 33. That is, when a certain "reading" is given, the input character converting means 35 performs a so-called input prediction conversion in which a character or a character string whose head matches the "reading" is selected as a conversion candidate. At this time, with respect to the other party of the e-mail that is being created, the frequency of use of the phrase stored in the stored phrase list 34 is reflected, and the phrase that is used relatively more frequently in sending and receiving mail to and from the recipient is compared. To come to the top.
  • the user selects the desired one of the conversion candidates displayed through the user input / output unit 31 by the input character conversion means 35, thereby fixing the conversion character string, and creating the e-mail being created.
  • the stored phrase list 34 is the same as the information stored in the phrase usage frequency storage unit 14 described in the first embodiment.
  • FIG. 17 is an example of conversion candidates displayed by the input character conversion means 35.
  • the conversion candidate for communication partner A “Thank you” is at the top.
  • “Yoroshiku” is positioned at the top.
  • words frequently used with the other party are higher in the conversion candidates for the other party.
  • an optimal conversion dictionary is selected based on the human relationship information stored in the human relationship information storage unit 17 according to the person to whom the e-mail is to be sent. be able to.
  • words that are used more frequently can be ranked higher in the conversion sentiment depending on the person who sends the e-mail.
  • the electronic mail creation support device 30 does not necessarily need to include the conversion dictionary correspondence list 32, the human relationship information storage unit 17 and the stored word list 34. These can be configured as external storage devices.
  • the electronic mail creation support device 30 does not necessarily need to include all of the dictionary selection means 33 and the input character conversion means 35. These can be omitted as appropriate as needed, and even if omitted, the effect of the present invention is not impaired at all. Further, the input character conversion means 35 has an effect not only when creating an electronic mail but also when creating a document relating to a predetermined party, for example. Further, the communication partner and the conversion dictionary may be associated one-to-one.
  • the electronic mail creation support devices 20 and 30 according to the second and third embodiments are obtained by adding new components to the electronic mail creation support device 10 according to the first embodiment.
  • the components corresponding to the e-mail creation support device 10 need not be particularly provided. That is, the human relation information stored in the human relation information storage unit 17 may be generated by a device other than the electronic mail creation support device 10, or may be input by the user. There may be. Further, the human relationship information may be classified into items such as “boss” and “friend”.
  • the fixed phrase creating means 23, the word suitability determining means 25, the decoration information creating means 27, and the dictionary selecting means 33 described in the second and third embodiments are extracted by the human relation information extracting means 28.
  • FIG. 18 shows the configuration of an electronic mail creation support device according to the fourth embodiment of the present invention.
  • the e-mail creation support device 40 of the present embodiment receives input from a user and User input / output unit 41 for displaying messages on the Internet, sent / received mail storage unit 11 for storing transmitted / received e-mails, and phrases for extracting phrases from the e-mail stored in the transmitted / received mail storage unit 11
  • the use frequency of the phrases calculated by the extraction means 12, the usage frequency calculation means 13 of calculating the usage frequency of the phrases extracted by the word extraction means 12, and the usage frequency of the phrases calculated by the usage frequency calculation means 13 are stored.
  • the common phrase extraction unit 4 2 Extracted by the phrase usage frequency storage unit 14, the common phrase extraction unit 4 2 that extracts common phrases with the communication partner from the usage frequency of the phrases stored in the phrase usage frequency storage unit 14, and the common phrase extraction unit 4 2 Information storage unit 43 for storing the extracted common words, and an information search for searching information stored inside or outside the electronic mail creation support device 40 using the words stored in the common words storage unit 43.
  • the common phrase extraction means 42 and the information search means 44 can be realized by either hardware or software. Note that the sent / received mail storage unit 11, the phrase extraction unit 12, the phrase extraction unit 13, and the phrase usage frequency storage unit 14 are the same as those in the first embodiment. Omitted.
  • the common phrase extracting means 42 determines, based on the phrase usage frequency stored in the phrase usage frequency storage unit 14, the frequency of use of the phrase commonly used in the transmitted mail and the received mail for each communication partner. The value obtained by dividing the frequency of use of words and phrases extracted from the mail and received mail by the total number is used as the usage rate of the words, that is, the commonality. Then, a phrase having a common degree equal to or more than a predetermined value is stored in the common phrase storage unit 43 as a common phrase.
  • FIG. 19 shows an example of information stored in the common phrase storage unit 43.
  • the processing performed by the common phrase extraction means 42 corresponds to a common phrase extraction step.
  • the user input / output unit 41 receives an operation related to mail creation from the user. Then, when the user receives a request for searching for information that would be of interest to the person sending the e-mail, the information search means 44 is operated.
  • the information retrieval means 44 retrieves a common phrase relating to the partner to whom the e-mail is to be sent from the common phrase storage unit 43, and uses one or more combinations of the common phrases as a search condition, and searches for a network (unknown). Search external news sites through Common phrases are phrases that are frequently used by users and those who want to send e-mail, This is because it can be considered that it reflects the matter that the other party may be interested in. Then, if some information is obtained as a result of the search, the information search means 44 displays the search result to the user via the user input / output unit 41. The processing performed by the information search means 44 corresponds to an information search step.
  • the user input / output unit 41 When the user input / output unit 41 receives a normal information search request from the user, it operates the information search unit 44.
  • the information search means 44 searches for an external news site via a network (not shown) using the search conditions entered by the user himself. Then, when the information obtained as a result of the search includes the common words stored in the common word storage section 43, the information search means 44 sends the information to users who frequently use the common words. Suggest creating an e-mail to notify you.
  • FIG. 20 is a display example of the user input / output unit 41 when e-mail creation is proposed. The user can create an e-mail for notifying the other party B of the search result by selecting the button "notify B" shown in FIG.
  • the suggestion timing of e-mail creation may be the timing at which the search result is obtained, or the timing at which the user switches to another screen after obtaining the search result.
  • the information search range is assumed to be an external use site, but the present invention is not limited to this.
  • Other information such as recipe information and book information may be searched.
  • a database inside the electronic mail creation support device 50 may be searched instead of outside.
  • the frequency of use of a phrase commonly used in the sent mail and the received mail is defined as the commonality of the common word, but the phrase that appears frequently in either the sent mail or the received mail is referred to as the common term. You may make it handle as. Words that appear frequently in either outgoing mail or received mail are words that are frequently seen by the parties exchanging mail, and in that respect, are considered to be words that are common to the parties. Because it can be obtained.
  • the response rate and response time from the communication partner may be added to the calculation of the commonality of the common phrase. For example, when considering the response rate, the higher the response rate and the shorter the response time, the higher the commonality. As a result, the accuracy of the common degree of the common phrase can be further increased.
  • FIG. 21 shows the configuration of an electronic mail creation support device according to the fifth embodiment of the present invention.
  • the electronic mail creation support device 50 of the present embodiment includes a user input / output unit 51 for receiving an input from a user and displaying the input to a user, and a transmission / reception mail storage unit 1 for storing transmitted / received electronic mail.
  • the user input / output unit 51 receives an operation related to mail creation from the user. Then, when a character is input, the input character conversion means 55 is operated.
  • the unique phrase extracting means 52 differs from the phrase extracting means 12 shown in FIG. 1 in that the dictionary used by the electronic mail creation support device 50 in the electronic mail stored in the transmission / reception mail storage unit 11 Extract unique phrases that are not registered in.
  • the extraction of unique words is performed by extracting words that are not defined in the analysis dictionary and are therefore treated as undefined words when extracting words by a general method such as morphological analysis or syntax analysis.
  • the processing performed by the unique phrase extracting means 52 corresponds to a unique phrase extracting step.
  • the unique word usage frequency calculating means 53 is the unique word extracting means 52 extracted by the unique word extracting means 52.
  • the use frequency of the word is calculated, and is added to the use frequency of the unique word already stored in the unique word use frequency storage unit 54, and the processing corresponds to a unique word use frequency calculation step. . If there is no usage history of the original phrase, add it.
  • FIG. 22 is an example of information stored in the unique phrase usage frequency storage unit 54.
  • the usage frequency of each unique phrase is a cumulative value from the start of calculating the usage frequency of the unique phrase to the present. It is possible to initialize the frequency of use of unique words and phrases. Thus, for example, when the human relationship between the user and the communication partner changes, new unique word / phrase information can be constructed from scratch by accumulating and accumulating the frequency of use of the new unique word / phrase.
  • the unique phrase inserting means 55 converts the character or character string input by the user into a desired character or character string with reference to the unique phrase use frequency accumulation unit 54. That is, when a certain “reading” is given, the input character converting unit 55 performs a so-called input prediction conversion that selects a character or a character string that first matches the “reading” as a conversion candidate. At this time, with respect to the other party of the e-mail being composed, the frequency of use of the unique phrase stored in the unique phrase usage frequency storage unit 54 is reflected, and the relative frequency of use of the email in the transmission and reception of the mail with the other party is reduced. Make sure that high unique phrases are relatively high. Then, the user selects a desired conversion candidate from the conversion candidates displayed through the user input / output unit 51 by the input character conversion unit 55, thereby fixing the conversion character string, and creating the e-mail. You can import your own words into the text.
  • the electronic mail creation support device is provided by installing the electronic mail creation support program on a computer or the like via a recording medium such as a CD-ROM or a transmission medium such as the Internet. Can be realized.
  • the e-mail creation support device sends similar contents to many people at once. For example, it can be applied to information cards, New Year's cards, and direct mail.
  • the electronic mail creation support device converts the text input by the user into an appropriate style according to the other party. As a result, it is possible to reduce the user's labor involved in the style conversion.
  • the e-mail creation support device, program, and method according to the present invention have an effect of reducing the user burden related to e-mail creation, and in particular, the convenience of character input is low! This is useful when creating e-mail on a telephone or mobile terminal.

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Abstract

Dans un dispositif assurant la création de courrier électronique, des informations concernant la relation humaine avec un partenaire du courrier électronique sont générées automatiquement. Pour ce faire, un moyen d'extraction de phrase (12) extrait une phrase du courrier électronique accumulée dans une section d'accumulation du courrier d'émission/réception (11). Un moyen de calcul de la fréquence d'utilisation de la phrase (13) calcule la fréquence d'utilisation de la phrase extraite et l'ajoute à la fréquence d'utilisation de la phrase cumulée dans une section de cumul des fréquences d'utilisation de phrase (14). Un moyen de création d'informations concernant une relation humaine (16) pondère, pour chacun des partenaires de communication, les informations de base concernant la relation humaine corrélées à l'avance à une phrase d'une liste de correspondance de phrases (15), par la fréquence d'utilisation de la phrase associée au partenaire de communication et cumulée dans la section de cumul des fréquences d'utilisation de phrase (14) et génère des informations concernant la relation humaine en fonction du résultat pondéré. Les informations concernant la relation humaine ainsi générées sont cumulées dans une section de cumul des informations concernant la relation humaine (17) pour chacun des partenaires de communication.
PCT/JP2003/015118 2002-11-28 2003-11-26 Dispositif, programme et procede permettant d'assurer la creation de courrier electronique WO2004049193A1 (fr)

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AU2003302297A AU2003302297A1 (en) 2002-11-28 2003-11-26 Device, program, and method for supporting electronic mail creation
JP2004555056A JP3848961B2 (ja) 2002-11-28 2003-11-26 電子メール作成支援のための装置、プログラムおよび方法
US11/137,984 US7788327B2 (en) 2002-11-28 2005-05-26 Device, program and method for assisting in preparing email

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JP2002345654 2002-11-28

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JP2008186312A (ja) * 2007-01-31 2008-08-14 Nec Corp 携帯端末装置及びそれに用いる入力辞書切替え方法並びにそのプログラム
JP2011221916A (ja) * 2010-04-13 2011-11-04 Ntt Docomo Inc 通信端末、通信システムおよびプログラム
JP2023515910A (ja) * 2020-04-03 2023-04-14 三菱電機株式会社 電子メール分類のために人間関係構造を使用するシステムおよび方法

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CN102043817B (zh) * 2009-10-12 2014-11-12 深圳市世纪光速信息技术有限公司 呈现人物关联词的方法和装置

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JP2023515910A (ja) * 2020-04-03 2023-04-14 三菱電機株式会社 電子メール分類のために人間関係構造を使用するシステムおよび方法
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