WO2001061584A1 - Systeme de support de services reseau - Google Patents

Systeme de support de services reseau Download PDF

Info

Publication number
WO2001061584A1
WO2001061584A1 PCT/JP2001/000835 JP0100835W WO0161584A1 WO 2001061584 A1 WO2001061584 A1 WO 2001061584A1 JP 0100835 W JP0100835 W JP 0100835W WO 0161584 A1 WO0161584 A1 WO 0161584A1
Authority
WO
WIPO (PCT)
Prior art keywords
service
site
support system
network
contract
Prior art date
Application number
PCT/JP2001/000835
Other languages
English (en)
Japanese (ja)
Inventor
Mitsumasa Sakamoto
Original Assignee
Bluestar Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bluestar Corporation filed Critical Bluestar Corporation
Publication of WO2001061584A1 publication Critical patent/WO2001061584A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q99/00—Subject matter not provided for in other groups of this subclass

Definitions

  • the present invention relates to a network service support system, which supports the provision of services necessary for an electronic commerce (EC) site or the like established on a wide area network such as the Internet.
  • EC electronic commerce
  • E C electronic commerce
  • connection service provider connection service provider
  • Existing carriers are used for shipping, transportation and storage of goods.
  • existing credit card companies are used for collection.
  • an EC site 91 when an EC site 91 receives an order from a general customer 92, it delivers the goods, etc., using a shipping company 93, and collects the charges via a card company 94. Have been done.
  • e-commerce sites that provide network services to general customers are primary service providers, and carriers and credit card companies use e-commerce sites as customers. Secondary service provider.
  • each EC site 91 requires a line with a general customer 92, and also requires lines with a number of transport companies 93 and card companies 94. Become. In this case, as can be seen from the figure, the number of lines 95 will explode as the number of connection bases (sites / service providers) increases.
  • each line 95 needs to be thick enough to cover the data volume in the peak communication state, which further increases the burden on the EC site and the like. Also, by giving each line a margin for the maximum amount of data, line utilization efficiency was low, and waste of the entire network was inevitable.
  • An object of the present invention is to provide a network service support system capable of reducing the burden on the operation of a network service and eliminating waste of network lines.
  • the present invention is connected to a plurality of sites that provide network services and a plurality of service providers that provide services necessary for the operations of the sites, and the service providers provide the services in response to a service request from any of the sites.
  • the requested service is secured and provided to the site.
  • each site that provides network services can secure services necessary for business via the network service support system of the present invention. For this reason, there is no need to set up contracts or dedicated lines for each service provider, and the burden on site operation can be reduced.
  • the number of lines between each site and the network service support system may be only one, and the number of lines between each service provider and the network service support system may be at least one. If each line is made sufficiently thick (increased data capacity), it is possible to handle the entire peak. Therefore, the burden of line cost / maintenance can be reduced.
  • the site has a provided service data file that records service contents provided by the plurality of service providers, and the site can select a required service from the provided service data file.
  • each site can list the services unified by the network service support system, and can easily select the required service.
  • the services provided are not limited to one service and one company, but a plurality of service providers may be registered for one service. It is desirable to be able to choose.
  • a contract receiving means for making a connection contract for the site the selection of the necessary service is performed at the time of the connection contract, and the contents of the connection contract are recorded together with the required service selected above. It is desirable to have a site contract data file.
  • each site may select a service provider and make a service request each time a service is required, but the processing overhead increases. Therefore, it is basically desirable to have a designated service provider. It is sufficient if there is one designated service provider for each service content, but it is not limited to this. In other words, for the same service content, another service provider may be selected based on the region.
  • connection means for referring to the site contract data file and issuing a service request to a preselected service provider when a service request is received from any of the sites. In this way, the selection to the specified service provider can be automatically performed.
  • the site performs electronic commerce on a network, and the service provider provides a service necessary for electronic commerce.
  • FIG. 1 is a block diagram showing a communication flow in one embodiment of the present invention.
  • FIG. 2 is a block diagram showing the line connection of the embodiment.
  • FIG. 3 is a block diagram showing the functional elements of the embodiment.
  • FIG. 4 is a schematic diagram showing the provided service data file of the embodiment.
  • FIG. 5 is a schematic diagram showing a service selection screen of the embodiment.
  • FIG. 6 is a schematic diagram showing a site contract data file of the embodiment.
  • FIG. 7 is a block diagram showing a conventional communication flow.
  • FIG. 8 is a block diagram showing a conventional line connection. BEST MODE FOR CARRYING OUT THE INVENTION
  • an EC site 91 that provides network services provides services such as providing products based on orders from general customers 92.
  • a transport company 93 and a force company 94 which are service providers, provide services. Some of the work is outsourced.
  • Such basic business configuration is the same as before.
  • the EC site 91 is connected to a general customer 92, a transport company 93, and a card company 94 via the network service support system 10 based on the present invention.
  • the EC site 91 and the network service support system 10 are connected by the line 11.
  • the network service support system 10 and the general customer 92 are connected by a line 12.
  • Network service support system 10 and transport companies 93, Line 13 is connected to service companies such as force companies 94.
  • one network service support system 10 is connected to each connection base (each of service providers such as EC site 91, general customers 92, transportation company 93 and card company 94). They are connected by lines 11, 12, and 13. Each of the lines 11, 12, and 13 may be plural as necessary for security backup and the like.
  • each EC site 91 does not provide a line to each service provider such as a general customer 92, a transport company 93, and a card company 94 as in the past, but simply provides a line to the network service support system 10. Is just connected.
  • the network service support system 10 relays communication between the connection bases as necessary.
  • general customers 92 can freely view advertisement information etc. published by the EC site 91 through the lines 11 and 12. Order information from general customer 92 is sent to EC site 91 via lines 11 and 12.
  • the EC site 91 outsources outsourcing to service companies such as transport companies 93 and card companies 94, and this communication is performed via lines 11 and 13.
  • the service provider used by the EC site 91 for outsourcing can be appropriately selected from those prepared in advance in the network service support system 10.
  • the EC site 91 can receive all external services necessary for business by connecting to the network service support system 10 only.
  • the network service support system 10 has the following configuration.
  • the network service support system 10 includes a provided service data file 21, a contract receiving unit 22, a service selecting unit 23, a site contract data file 24, and a connecting unit 25.
  • the provided service data file 21 records information of service providers currently registered in the network service support system 10 and services provided by the service providers.
  • the provided service data file 21 is set with an information page 211 for each service contractor with a specific contract so as to provide a service to the EC site 91 through the current network service support system 10.
  • Each information page 211 is provided with a company information section 212 that records the name of each service provider and company information.
  • Each information page 211 is provided with a plurality of provided service information sections 213 provided by each service provider.
  • job type such as transportation and billing
  • service name, service classification, specific contents, 'service conditions service object, service area, option settings, fees, etc.
  • the contract receiving means 22 is activated in response to an application from the EC site 91, and is used to establish a connection contract between the EC site 91 and the network service support system 10, and to provide an external service from the service provider through the network service support system 10. This is to create a contract to receive service provision.
  • the name of the EC site 91, company information, and basic contract details are input by the contract receiving means 22, and the service selecting means 23 is activated to select an external service, and the selected service item is selected.
  • the site contract data file 24 are recorded in the site contract data file 24 together with the company information described above.
  • the service selecting means 23 presents the service provided by each service provider registered in the provided service data file 21 and allows the EC site 91 to arbitrarily select a necessary one.
  • windows 231 for each field of various outsourcing services are opened on the operation screen 230, and each window is classified according to the corresponding field.
  • the provided service item 232 is displayed.
  • the EC site 91 can select an external service necessary for itself.
  • the service selecting means 23 is started when the contract receiving means 22 creates a contract, and is started at any time in response to a selected service change request from the EC site 91, and can change the selected service.
  • a combination of specific service providers may be set so that the service pack can be selected as a pack for an EC site.
  • the services required for the EC site are provided in a lump, the selection is easy.
  • services are combined in consideration of their affinity, smooth service provision can be obtained.
  • the site contract data file 24 records information on sites such as the EC site 91 currently registered in the network service support system 10, and information on external services used by this site.
  • an information page 241 is set in the site contract data file 24 for each site for which a connection contract has been made with the network service support system 10 at present.
  • Each information page 241 is provided with a company information section 242 recording the name and company information of each site and basic contract information 243 recording basic contract contents.
  • Each information page 241 is provided with a plurality of selected service information sections 244 indicating the external services selected by each site for use. In each of the selected service information sections 244, a service provider, service contents, and service conditions (service target, service area, option setting, fee, etc.) are recorded.
  • connection means 25 is for interconnecting the EC site 91 and the general customer 92 or between the EC site 91 and the service company (the transport company 93 and the card company 94).
  • connection between the EC site 91 and the general customer 92 is made unconditionally in both directions.
  • connection between the EC site 91 and the service provider is made according to the contract contents, referring to the site contract data file 24 as appropriate. If the communication request is an external service request, a specific connection is made. Need not be.
  • This embodiment has the following effects.
  • the network service support system 10 is connected to a plurality of EC sites 91 that provide network services and a plurality of service providers (transporters 93 and card companies 94) that provide services necessary for the business of this site.
  • each service provider can secure and provide necessary services.
  • each of the EC sites 91 that provide the network service can secure all the services necessary for the business via the network service support system 10. For this reason, each EC site 91 does not need to set up a contract or a dedicated line for each service provider, and can reduce the burden of operating the site.
  • each EC site 91 needs to negotiate and contract individually with each transportation company 93 and card company 94, but in FIG. 2 of this embodiment, the network service support system 10 Only contracts for.
  • At least one line 11 connects the network service support system 10 to each EC site 91, a line 12 connects the general customer 92, and a line 13 connects each service provider (for safety etc.).
  • the number of lines on the network can be minimized, and if the lines are made sufficiently thick (data capacity is increased), the entire peak can be handled. Therefore, the cost of the line and the burden of maintenance can be reduced.
  • the provided service data file 21 that records the services provided by a plurality of service providers is provided, so the EC site 91 lists the services unified by the network service support system 10. In addition, necessary services can be appropriately selected.
  • the service in the service selection means 23, the service can be selected for each business classification on the screen 230, so that the operation can be easily and reliably performed.
  • each EC site 91 can select a service provider according to their preferences.
  • the contract accepting means 22 for making a connection contract for each EC site 91 is provided, and the contents of the connection contract are recorded in the site contract data file 24 together with the selected service. Service can be provided promptly and reliably based on the profile.
  • connection means 25 can refer to the site contract data file 24 and issue a service request to a pre-selected service provider, and Selection to the trader can be performed automatically.
  • Each site that provides network services is not limited to the EC site 91, and may be a site that performs various activities, such as a site that simply performs advertising and publicity.
  • business services required for EC are not limited to existing services, but also include services that correspond to new business forms if they are expanded. In essence, if a site that provides network services needs it, prepare the service.
  • the network infrastructure can use the existing Internet or other contract-type communication networks, and the communication format is not limited. Industrial applicability
  • the network service support system of the present invention can reduce the burden on the operation of network services, eliminate waste of network lines, and establish e-commerce established on a wide area network such as the Internet. (EC) Can be used effectively at sites.

Abstract

L'invention concerne un système de support de services réseau (10) connecté à une pluralité de sites CE (91) en vue d'une prestation de services réseau et à une pluralité de fournisseurs de services, tels qu'un service de messagerie (93) et une société émettrice de cartes de crédit (94), qui fournissent des services requis pour l'exécution de transactions sur un site donné. Les fournisseurs de services fournissent les services demandés par n'importe lequel de ces sites CE (91).
PCT/JP2001/000835 2000-02-16 2001-02-07 Systeme de support de services reseau WO2001061584A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2000038595A JP2001229277A (ja) 2000-02-16 2000-02-16 ネットワークサービス支援システム
JP2000-38595 2000-02-16

Publications (1)

Publication Number Publication Date
WO2001061584A1 true WO2001061584A1 (fr) 2001-08-23

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2001/000835 WO2001061584A1 (fr) 2000-02-16 2001-02-07 Systeme de support de services reseau

Country Status (2)

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JP (1) JP2001229277A (fr)
WO (1) WO2001061584A1 (fr)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09212549A (ja) * 1996-01-31 1997-08-15 Hitachi Ltd 電子商取引方法及びシステム
JPH10207945A (ja) * 1997-01-15 1998-08-07 At & T Corp 分散コンテンツ電子商取引システム及び方法
JPH11110456A (ja) * 1997-10-08 1999-04-23 Hitachi Ltd 電子商取引システムの論理構造
JPH11213083A (ja) * 1997-11-28 1999-08-06 Internatl Business Mach Corp <Ibm> 集中型電子請求装置、方法及び記憶媒体

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH09212549A (ja) * 1996-01-31 1997-08-15 Hitachi Ltd 電子商取引方法及びシステム
JPH10207945A (ja) * 1997-01-15 1998-08-07 At & T Corp 分散コンテンツ電子商取引システム及び方法
JPH11110456A (ja) * 1997-10-08 1999-04-23 Hitachi Ltd 電子商取引システムの論理構造
JPH11213083A (ja) * 1997-11-28 1999-08-06 Internatl Business Mach Corp <Ibm> 集中型電子請求装置、方法及び記憶媒体

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
"Electronics commerce no zentaizou No. 2; Beikoku B to B saizensen 30sha no business model bunseki", KABUSHIKI KAISHA ADVANCED MANAGEMENT, 14 September 1999 (1999-09-14), TOKYO, pages 154 - 159, XP002945801 *

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