WO1998056133A2 - Systems and methods for internet enabled services - Google Patents

Systems and methods for internet enabled services Download PDF

Info

Publication number
WO1998056133A2
WO1998056133A2 PCT/US1998/011865 US9811865W WO9856133A2 WO 1998056133 A2 WO1998056133 A2 WO 1998056133A2 US 9811865 W US9811865 W US 9811865W WO 9856133 A2 WO9856133 A2 WO 9856133A2
Authority
WO
WIPO (PCT)
Prior art keywords
internet
user
call
control point
service control
Prior art date
Application number
PCT/US1998/011865
Other languages
English (en)
French (fr)
Other versions
WO1998056133A3 (en
Inventor
Darek A Smyk
Original Assignee
Telcordia Technologies, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telcordia Technologies, Inc. filed Critical Telcordia Technologies, Inc.
Priority to JP11503062A priority Critical patent/JP2000513190A/ja
Priority to EP98936801A priority patent/EP0986919A2/en
Priority to CA002290545A priority patent/CA2290545A1/en
Publication of WO1998056133A2 publication Critical patent/WO1998056133A2/en
Publication of WO1998056133A3 publication Critical patent/WO1998056133A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121—Details of network access arrangements or protocols
    • H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
PCT/US1998/011865 1997-06-04 1998-06-04 Systems and methods for internet enabled services WO1998056133A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
JP11503062A JP2000513190A (ja) 1997-06-04 1998-06-04 インターネット対応サービスのためのシステムおよび方法
EP98936801A EP0986919A2 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services
CA002290545A CA2290545A1 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US4859297P 1997-06-04 1997-06-04
US60/048,592 1997-06-04

Publications (2)

Publication Number Publication Date
WO1998056133A2 true WO1998056133A2 (en) 1998-12-10
WO1998056133A3 WO1998056133A3 (en) 1999-04-01

Family

ID=21955395

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/011865 WO1998056133A2 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services

Country Status (4)

Country Link
EP (1) EP0986919A2 (ja)
JP (1) JP2000513190A (ja)
CA (1) CA2290545A1 (ja)
WO (1) WO1998056133A2 (ja)

Cited By (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000048381A2 (de) * 1999-02-08 2000-08-17 Siemens Aktiengesellschaft Server zur steuerung eines dienstes
EP1030503A2 (en) * 1999-02-18 2000-08-23 Lucent Technologies Inc. PSTN-internet notification services
JP2001053879A (ja) * 1999-07-09 2001-02-23 Lucent Technol Inc 仮想宛先番号を組込む電話コーリングカードサービスシステム
DE19947659A1 (de) * 1999-10-04 2001-04-05 Alcatel Sa Verfahren zum Erbringen von Diensten des Intelligenten Netzes für Teilnehmer des Internets, sowie Netzknoten, Netzübergangseinrichtung, Computerprogramm und Speichermedium dafür
GB2363543A (en) * 2000-06-12 2001-12-19 Witchity Dev Ltd Making voice calls in a data network
WO2002005534A1 (en) * 2000-07-12 2002-01-17 Hotsip Ab Method for providing information to a subscribers terminal
GB2378347A (en) * 2001-07-27 2003-02-05 Global Tele Systems Ltd Handling incoming calls whilst connected to the internet
EP1290818A1 (en) * 2000-04-13 2003-03-12 Verizon Laboratories Inc. System providing integrated services over a computer network
US6724755B1 (en) 1997-12-30 2004-04-20 Samsung Electronics Co., Ltd. Automatic telephone call transfer apparatus in internet connection mode and method of setting and canceling automatic telephone call transfer
US6819667B1 (en) 1999-08-05 2004-11-16 Lucent Technologies Inc. PSTN-internet notification services
US8971216B2 (en) 1998-09-11 2015-03-03 Alcatel Lucent Method for routing transactions between internal and external partners in a communication center
US9002920B2 (en) 1998-09-11 2015-04-07 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
USRE45583E1 (en) 1999-12-01 2015-06-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
USRE45606E1 (en) 1997-02-10 2015-07-07 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
USRE46060E1 (en) 1997-02-10 2016-07-05 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US9516171B2 (en) 1997-02-10 2016-12-06 Genesys Telecommunications Laboratories, Inc. Personal desktop router
US9553755B2 (en) 1998-02-17 2017-01-24 Genesys Telecommunications Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
USRE46438E1 (en) 1999-09-24 2017-06-13 Genesys Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0692901A2 (en) * 1994-07-01 1996-01-17 AT&T Corp. Intelligent call waiting
WO1997020424A1 (en) * 1995-11-27 1997-06-05 At & T Corp. Call notification feature for a telephone line connected to the internet

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0692901A2 (en) * 1994-07-01 1996-01-17 AT&T Corp. Intelligent call waiting
WO1997020424A1 (en) * 1995-11-27 1997-06-05 At & T Corp. Call notification feature for a telephone line connected to the internet

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
RABBAGE R ET AL: "INTERNET PHONE- CHANGING THE TELEPHONY PARADIGM?" BT TECHNOLOGY JOURNAL, vol. 15, no. 2, April 1997, pages 145-157, XP000676853 *

Cited By (32)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
USRE46243E1 (en) 1997-02-10 2016-12-20 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US9516171B2 (en) 1997-02-10 2016-12-06 Genesys Telecommunications Laboratories, Inc. Personal desktop router
USRE46060E1 (en) 1997-02-10 2016-07-05 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
USRE45606E1 (en) 1997-02-10 2015-07-07 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
USRE46521E1 (en) 1997-09-30 2017-08-22 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US6724755B1 (en) 1997-12-30 2004-04-20 Samsung Electronics Co., Ltd. Automatic telephone call transfer apparatus in internet connection mode and method of setting and canceling automatic telephone call transfer
US9553755B2 (en) 1998-02-17 2017-01-24 Genesys Telecommunications Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
USRE46387E1 (en) 1998-09-11 2017-05-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US10218848B2 (en) 1998-09-11 2019-02-26 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US8971216B2 (en) 1998-09-11 2015-03-03 Alcatel Lucent Method for routing transactions between internal and external partners in a communication center
US9002920B2 (en) 1998-09-11 2015-04-07 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US9350808B2 (en) 1998-09-11 2016-05-24 Alcatel Lucent Method for routing transactions between internal and external partners in a communication center
WO2000048381A2 (de) * 1999-02-08 2000-08-17 Siemens Aktiengesellschaft Server zur steuerung eines dienstes
WO2000048381A3 (de) * 1999-02-08 2000-12-28 Siemens Ag Server zur steuerung eines dienstes
EP1030503A2 (en) * 1999-02-18 2000-08-23 Lucent Technologies Inc. PSTN-internet notification services
EP1030503A3 (en) * 1999-02-18 2000-11-15 Lucent Technologies Inc. PSTN-internet notification services
JP2001053879A (ja) * 1999-07-09 2001-02-23 Lucent Technol Inc 仮想宛先番号を組込む電話コーリングカードサービスシステム
US6819667B1 (en) 1999-08-05 2004-11-16 Lucent Technologies Inc. PSTN-internet notification services
USRE46438E1 (en) 1999-09-24 2017-06-13 Genesys Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46457E1 (en) 1999-09-24 2017-06-27 Genesys Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
DE19947659A1 (de) * 1999-10-04 2001-04-05 Alcatel Sa Verfahren zum Erbringen von Diensten des Intelligenten Netzes für Teilnehmer des Internets, sowie Netzknoten, Netzübergangseinrichtung, Computerprogramm und Speichermedium dafür
USRE45583E1 (en) 1999-12-01 2015-06-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
EP1290818A4 (en) * 2000-04-13 2005-06-08 Verizon Lab Inc SYSTEM FOR PROVIDING INTEGRATED SERVICES VIA A COMPUTER NETWORK
EP1290818A1 (en) * 2000-04-13 2003-03-12 Verizon Laboratories Inc. System providing integrated services over a computer network
GB2363543A (en) * 2000-06-12 2001-12-19 Witchity Dev Ltd Making voice calls in a data network
WO2002005534A1 (en) * 2000-07-12 2002-01-17 Hotsip Ab Method for providing information to a subscribers terminal
GB2378347A (en) * 2001-07-27 2003-02-05 Global Tele Systems Ltd Handling incoming calls whilst connected to the internet
USRE46538E1 (en) 2002-10-10 2017-09-05 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
US9854006B2 (en) 2005-12-22 2017-12-26 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance

Also Published As

Publication number Publication date
WO1998056133A3 (en) 1999-04-01
JP2000513190A (ja) 2000-10-03
EP0986919A2 (en) 2000-03-22
CA2290545A1 (en) 1998-12-10

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