CA2290545A1 - Systems and methods for internet enabled services - Google Patents

Systems and methods for internet enabled services Download PDF

Info

Publication number
CA2290545A1
CA2290545A1 CA002290545A CA2290545A CA2290545A1 CA 2290545 A1 CA2290545 A1 CA 2290545A1 CA 002290545 A CA002290545 A CA 002290545A CA 2290545 A CA2290545 A CA 2290545A CA 2290545 A1 CA2290545 A1 CA 2290545A1
Authority
CA
Canada
Prior art keywords
user
internet
call
switch
communicating
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002290545A
Other languages
English (en)
French (fr)
Inventor
Darek A. Smyk
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Telcordia Technologies Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telcordia Technologies Inc filed Critical Telcordia Technologies Inc
Publication of CA2290545A1 publication Critical patent/CA2290545A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121—Details of network access arrangements or protocols
    • H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
CA002290545A 1997-06-04 1998-06-04 Systems and methods for internet enabled services Abandoned CA2290545A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US4859297P 1997-06-04 1997-06-04
US60/048,592 1997-06-04
PCT/US1998/011865 WO1998056133A2 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services

Publications (1)

Publication Number Publication Date
CA2290545A1 true CA2290545A1 (en) 1998-12-10

Family

ID=21955395

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002290545A Abandoned CA2290545A1 (en) 1997-06-04 1998-06-04 Systems and methods for internet enabled services

Country Status (4)

Country Link
EP (1) EP0986919A2 (ja)
JP (1) JP2000513190A (ja)
CA (1) CA2290545A1 (ja)
WO (1) WO1998056133A2 (ja)

Families Citing this family (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
KR100261107B1 (ko) 1997-12-30 2000-07-01 윤종용 인터넷 접속 모드에서의 전화 자동 착신전환 장치와 설정/해제방법
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
WO2000048381A2 (de) * 1999-02-08 2000-08-17 Siemens Aktiengesellschaft Server zur steuerung eines dienstes
US6819667B1 (en) 1999-08-05 2004-11-16 Lucent Technologies Inc. PSTN-internet notification services
CA2287792A1 (en) * 1999-02-18 2000-08-18 Lucent Technologies Inc. Pstn-internet notification service
US6356630B1 (en) * 1999-07-09 2002-03-12 Lucent Technologies, Inc. Telephone calling card service system integrating virtual destination numbers
DE19947659A1 (de) * 1999-10-04 2001-04-05 Alcatel Sa Verfahren zum Erbringen von Diensten des Intelligenten Netzes für Teilnehmer des Internets, sowie Netzknoten, Netzübergangseinrichtung, Computerprogramm und Speichermedium dafür
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
ATE424690T1 (de) * 2000-04-13 2009-03-15 Verizon Lab Inc System zur bereitstellung integrierter dienste über ein computernetzwerk
GB2363543A (en) * 2000-06-12 2001-12-19 Witchity Dev Ltd Making voice calls in a data network
SE518175C3 (sv) * 2000-07-12 2002-10-23 Hotsip Ab Server och förfarande för att tillhandahålla information till en abonnents terminal
GB2378347A (en) * 2001-07-27 2003-02-05 Global Tele Systems Ltd Handling incoming calls whilst connected to the internet
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2148023C (en) * 1994-07-01 1999-01-19 Jerry Eisdorfer Intelligent call waiting
US5805587A (en) * 1995-11-27 1998-09-08 At&T Corp. Call notification feature for a telephone line connected to the internet

Also Published As

Publication number Publication date
WO1998056133A3 (en) 1999-04-01
WO1998056133A2 (en) 1998-12-10
JP2000513190A (ja) 2000-10-03
EP0986919A2 (en) 2000-03-22

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Legal Events

Date Code Title Description
EEER Examination request
FZDE Discontinued