EP0986919A2 - Systems and methods for internet enabled services - Google Patents
Systems and methods for internet enabled servicesInfo
- Publication number
- EP0986919A2 EP0986919A2 EP98936801A EP98936801A EP0986919A2 EP 0986919 A2 EP0986919 A2 EP 0986919A2 EP 98936801 A EP98936801 A EP 98936801A EP 98936801 A EP98936801 A EP 98936801A EP 0986919 A2 EP0986919 A2 EP 0986919A2
- Authority
- EP
- European Patent Office
- Prior art keywords
- internet
- user
- call
- control point
- service control
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/121—Details of network access arrangements or protocols
- H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/156—On-line status dependent routing
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer Security & Cryptography (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US4859297P | 1997-06-04 | 1997-06-04 | |
US48592P | 1997-06-04 | ||
PCT/US1998/011865 WO1998056133A2 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
Publications (1)
Publication Number | Publication Date |
---|---|
EP0986919A2 true EP0986919A2 (en) | 2000-03-22 |
Family
ID=21955395
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EP98936801A Withdrawn EP0986919A2 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP0986919A2 (ja) |
JP (1) | JP2000513190A (ja) |
CA (1) | CA2290545A1 (ja) |
WO (1) | WO1998056133A2 (ja) |
Families Citing this family (21)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
KR100261107B1 (ko) | 1997-12-30 | 2000-07-01 | 윤종용 | 인터넷 접속 모드에서의 전화 자동 착신전환 장치와 설정/해제방법 |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
WO2000048381A2 (de) * | 1999-02-08 | 2000-08-17 | Siemens Aktiengesellschaft | Server zur steuerung eines dienstes |
US6819667B1 (en) | 1999-08-05 | 2004-11-16 | Lucent Technologies Inc. | PSTN-internet notification services |
CA2287792A1 (en) * | 1999-02-18 | 2000-08-18 | Lucent Technologies Inc. | Pstn-internet notification service |
US6356630B1 (en) * | 1999-07-09 | 2002-03-12 | Lucent Technologies, Inc. | Telephone calling card service system integrating virtual destination numbers |
DE19947659A1 (de) * | 1999-10-04 | 2001-04-05 | Alcatel Sa | Verfahren zum Erbringen von Diensten des Intelligenten Netzes für Teilnehmer des Internets, sowie Netzknoten, Netzübergangseinrichtung, Computerprogramm und Speichermedium dafür |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
ATE424690T1 (de) * | 2000-04-13 | 2009-03-15 | Verizon Lab Inc | System zur bereitstellung integrierter dienste über ein computernetzwerk |
GB2363543A (en) * | 2000-06-12 | 2001-12-19 | Witchity Dev Ltd | Making voice calls in a data network |
SE518175C3 (sv) * | 2000-07-12 | 2002-10-23 | Hotsip Ab | Server och förfarande för att tillhandahålla information till en abonnents terminal |
GB2378347A (en) * | 2001-07-27 | 2003-02-05 | Global Tele Systems Ltd | Handling incoming calls whilst connected to the internet |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
Family Cites Families (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CA2148023C (en) * | 1994-07-01 | 1999-01-19 | Jerry Eisdorfer | Intelligent call waiting |
US5805587A (en) * | 1995-11-27 | 1998-09-08 | At&T Corp. | Call notification feature for a telephone line connected to the internet |
-
1998
- 1998-06-04 CA CA002290545A patent/CA2290545A1/en not_active Abandoned
- 1998-06-04 JP JP11503062A patent/JP2000513190A/ja active Pending
- 1998-06-04 WO PCT/US1998/011865 patent/WO1998056133A2/en not_active Application Discontinuation
- 1998-06-04 EP EP98936801A patent/EP0986919A2/en not_active Withdrawn
Non-Patent Citations (1)
Title |
---|
See references of WO9856133A3 * |
Also Published As
Publication number | Publication date |
---|---|
WO1998056133A3 (en) | 1999-04-01 |
WO1998056133A2 (en) | 1998-12-10 |
JP2000513190A (ja) | 2000-10-03 |
CA2290545A1 (en) | 1998-12-10 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
PUAI | Public reference made under article 153(3) epc to a published international application that has entered the european phase |
Free format text: ORIGINAL CODE: 0009012 |
|
17P | Request for examination filed |
Effective date: 19991029 |
|
AK | Designated contracting states |
Kind code of ref document: A2 Designated state(s): DE FR GB IT SE |
|
STAA | Information on the status of an ep patent application or granted ep patent |
Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN |
|
18D | Application deemed to be withdrawn |
Effective date: 20021231 |