WO1998056133A3 - Systems and methods for internet enabled services - Google Patents
Systems and methods for internet enabled services Download PDFInfo
- Publication number
- WO1998056133A3 WO1998056133A3 PCT/US1998/011865 US9811865W WO9856133A3 WO 1998056133 A3 WO1998056133 A3 WO 1998056133A3 US 9811865 W US9811865 W US 9811865W WO 9856133 A3 WO9856133 A3 WO 9856133A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- user
- internet
- methods
- systems
- call
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/121—Details of network access arrangements or protocols
- H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/156—On-line status dependent routing
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer Security & Cryptography (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002290545A CA2290545A1 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
EP98936801A EP0986919A2 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
JP11503062A JP2000513190A (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US4859297P | 1997-06-04 | 1997-06-04 | |
US60/048,592 | 1997-06-04 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO1998056133A2 WO1998056133A2 (en) | 1998-12-10 |
WO1998056133A3 true WO1998056133A3 (en) | 1999-04-01 |
Family
ID=21955395
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US1998/011865 WO1998056133A2 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP0986919A2 (en) |
JP (1) | JP2000513190A (en) |
CA (1) | CA2290545A1 (en) |
WO (1) | WO1998056133A2 (en) |
Families Citing this family (21)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
KR100261107B1 (en) | 1997-12-30 | 2000-07-01 | 윤종용 | Automatic call transfer apparatus and set-up/release method of call transfer in the internet connection mode |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
EP1151597A2 (en) * | 1999-02-08 | 2001-11-07 | Siemens Aktiengesellschaft | Server for controlling a service |
US6819667B1 (en) | 1999-08-05 | 2004-11-16 | Lucent Technologies Inc. | PSTN-internet notification services |
CA2287792A1 (en) * | 1999-02-18 | 2000-08-18 | Lucent Technologies Inc. | Pstn-internet notification service |
US6356630B1 (en) * | 1999-07-09 | 2002-03-12 | Lucent Technologies, Inc. | Telephone calling card service system integrating virtual destination numbers |
DE19947659A1 (en) * | 1999-10-04 | 2001-04-05 | Alcatel Sa | Method for providing services of the intelligent network for participants of the Internet, as well as network nodes, network gateway, computer program and storage medium therefor |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
EP1290818B1 (en) * | 2000-04-13 | 2009-03-04 | Verizon Laboratories Inc. | System providing integrated services over a computer network |
GB2363543A (en) * | 2000-06-12 | 2001-12-19 | Witchity Dev Ltd | Making voice calls in a data network |
SE518175C3 (en) * | 2000-07-12 | 2002-10-23 | Hotsip Ab | Server and method for providing information to a subscriber's terminal |
GB2378347A (en) * | 2001-07-27 | 2003-02-05 | Global Tele Systems Ltd | Handling incoming calls whilst connected to the internet |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0692901A2 (en) * | 1994-07-01 | 1996-01-17 | AT&T Corp. | Intelligent call waiting |
WO1997020424A1 (en) * | 1995-11-27 | 1997-06-05 | At & T Corp. | Call notification feature for a telephone line connected to the internet |
-
1998
- 1998-06-04 WO PCT/US1998/011865 patent/WO1998056133A2/en not_active Application Discontinuation
- 1998-06-04 CA CA002290545A patent/CA2290545A1/en not_active Abandoned
- 1998-06-04 EP EP98936801A patent/EP0986919A2/en not_active Withdrawn
- 1998-06-04 JP JP11503062A patent/JP2000513190A/en active Pending
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0692901A2 (en) * | 1994-07-01 | 1996-01-17 | AT&T Corp. | Intelligent call waiting |
WO1997020424A1 (en) * | 1995-11-27 | 1997-06-05 | At & T Corp. | Call notification feature for a telephone line connected to the internet |
Non-Patent Citations (1)
Title |
---|
RABBAGE R ET AL: "INTERNET PHONE- CHANGING THE TELEPHONY PARADIGM?", BT TECHNOLOGY JOURNAL, vol. 15, no. 2, April 1997 (1997-04-01), pages 145 - 157, XP000676853 * |
Also Published As
Publication number | Publication date |
---|---|
WO1998056133A2 (en) | 1998-12-10 |
CA2290545A1 (en) | 1998-12-10 |
EP0986919A2 (en) | 2000-03-22 |
JP2000513190A (en) | 2000-10-03 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
WO1998056133A3 (en) | Systems and methods for internet enabled services | |
CA2206368A1 (en) | Calling party identification announcement service | |
CA2293710A1 (en) | Location dependent service for mobile telephones | |
EP1519593A3 (en) | Call setup gateway for a telecommunications system | |
TW353837B (en) | Method and apparatus for routing calls by remote control | |
EP0622969A3 (en) | Video conversation/monitoring system | |
CA2250785A1 (en) | Internet on hold | |
CA2167623A1 (en) | Method and Apparatus for Prioritizing Telephone Calls | |
TW353256B (en) | Concurrent ringing on multiple network telephones | |
CA2259912A1 (en) | Methods and apparatus for implementing a network call center | |
WO2002056568A3 (en) | Method and system for screening and control of telephone calls while using a packet-switched data network | |
EP0948216A3 (en) | Advanced intelligent networks | |
EP0738093A3 (en) | Personal number communications system | |
WO2003021388A3 (en) | Interactive device control system for integrating the internet with the public switched telephone network | |
CA2299422A1 (en) | Telephone status notification system | |
EP1071246A3 (en) | Method and apparatus for swapping a voice call from the internet to a circuit switched network | |
EP0896459A3 (en) | Apparatus and method for called-party telephone messaging while interconnected to a data network | |
CA2210945A1 (en) | Call notification feature for a telephone line connected to the internet | |
EP0781026A3 (en) | Directory assistance call processing systems and related methods | |
EP1257137A3 (en) | Cordless cellular system | |
WO2001065763A3 (en) | Providing location information for telephony over data communication networks | |
CA2158878A1 (en) | Technique for Use in Processing Personal Telephone Calls | |
EP0381214A3 (en) | Telephone having touch sensor for responding to a call | |
CA2210075A1 (en) | Information on hold telephony service | |
CA2205332A1 (en) | Intelligent pbx in-building and out-of-building personal reach communications system |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AK | Designated states |
Kind code of ref document: A2 Designated state(s): CA JP |
|
AL | Designated countries for regional patents |
Kind code of ref document: A2 Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE |
|
DFPE | Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101) | ||
AK | Designated states |
Kind code of ref document: A3 Designated state(s): CA JP |
|
AL | Designated countries for regional patents |
Kind code of ref document: A3 Designated state(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE |
|
121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
WWE | Wipo information: entry into national phase |
Ref document number: 1998936801 Country of ref document: EP |
|
ENP | Entry into the national phase |
Ref document number: 2290545 Country of ref document: CA Ref country code: CA Ref document number: 2290545 Kind code of ref document: A Format of ref document f/p: F |
|
ENP | Entry into the national phase |
Ref country code: JP Ref document number: 1999 503062 Kind code of ref document: A Format of ref document f/p: F |
|
WWP | Wipo information: published in national office |
Ref document number: 1998936801 Country of ref document: EP |
|
WWW | Wipo information: withdrawn in national office |
Ref document number: 1998936801 Country of ref document: EP |