RU2009115715A - Средства автоматического формирования и обновления списка часто задаваемых вопросов (faq) - Google Patents

Средства автоматического формирования и обновления списка часто задаваемых вопросов (faq) Download PDF

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Publication number
RU2009115715A
RU2009115715A RU2009115715/08A RU2009115715A RU2009115715A RU 2009115715 A RU2009115715 A RU 2009115715A RU 2009115715/08 A RU2009115715/08 A RU 2009115715/08A RU 2009115715 A RU2009115715 A RU 2009115715A RU 2009115715 A RU2009115715 A RU 2009115715A
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Prior art keywords
question
answer
computer
pairs
readable media
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RU2009115715/08A
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English (en)
Russian (ru)
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Рина АГАРВАЛ (US)
Рина АГАРВАЛ
Эдвард Харрис ХАРРИС (US)
Эдвард Харрис ХАРРИС
Нильс Генри ПОЛЬМАНН (US)
Нильс Генри ПОЛЬМАНН
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Майкрософт Корпорейшн (Us)
Майкрософт Корпорейшн
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Publication of RU2009115715A publication Critical patent/RU2009115715A/ru

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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F17/00Digital computing or data processing equipment or methods, specially adapted for specific functions
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/332Query formulation
    • G06F16/3329Natural language query formulation

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Data Mining & Analysis (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Tourism & Hospitality (AREA)
  • Computational Linguistics (AREA)
  • Human Computer Interaction (AREA)
  • Artificial Intelligence (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
RU2009115715/08A 2006-10-26 2007-10-15 Средства автоматического формирования и обновления списка часто задаваемых вопросов (faq) RU2009115715A (ru)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/553,136 2006-10-26
US11/553,136 US20080104065A1 (en) 2006-10-26 2006-10-26 Automatic generator and updater of faqs

Publications (1)

Publication Number Publication Date
RU2009115715A true RU2009115715A (ru) 2010-10-27

Family

ID=39324923

Family Applications (1)

Application Number Title Priority Date Filing Date
RU2009115715/08A RU2009115715A (ru) 2006-10-26 2007-10-15 Средства автоматического формирования и обновления списка часто задаваемых вопросов (faq)

Country Status (11)

Country Link
US (1) US20080104065A1 (https=)
EP (1) EP2076852A4 (https=)
JP (1) JP2010508582A (https=)
KR (1) KR20090073181A (https=)
CN (1) CN101529413A (https=)
AU (1) AU2007309269B2 (https=)
BR (1) BRPI0716233A2 (https=)
MX (1) MX2009003328A (https=)
RU (1) RU2009115715A (https=)
TW (1) TW200830206A (https=)
WO (1) WO2008051747A1 (https=)

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Also Published As

Publication number Publication date
EP2076852A1 (en) 2009-07-08
CN101529413A (zh) 2009-09-09
AU2007309269A1 (en) 2008-05-02
BRPI0716233A2 (pt) 2013-10-15
MX2009003328A (es) 2009-04-09
JP2010508582A (ja) 2010-03-18
US20080104065A1 (en) 2008-05-01
WO2008051747A1 (en) 2008-05-02
KR20090073181A (ko) 2009-07-02
AU2007309269B2 (en) 2011-11-03
TW200830206A (en) 2008-07-16
EP2076852A4 (en) 2012-12-19

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FA94 Acknowledgement of application withdrawn (non-payment of fees)

Effective date: 20120828