CN101529413A - Faq的自动生成器和更新器 - Google Patents

Faq的自动生成器和更新器 Download PDF

Info

Publication number
CN101529413A
CN101529413A CNA2007800399698A CN200780039969A CN101529413A CN 101529413 A CN101529413 A CN 101529413A CN A2007800399698 A CNA2007800399698 A CN A2007800399698A CN 200780039969 A CN200780039969 A CN 200780039969A CN 101529413 A CN101529413 A CN 101529413A
Authority
CN
China
Prior art keywords
answer
faq
question
user
values
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CNA2007800399698A
Other languages
English (en)
Chinese (zh)
Inventor
R·阿加瓦尔
E·H·哈里斯
N·H·波尔曼
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microsoft Corp
Original Assignee
Microsoft Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Corp filed Critical Microsoft Corp
Publication of CN101529413A publication Critical patent/CN101529413A/zh
Pending legal-status Critical Current

Links

Images

Classifications

    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F17/00Digital computing or data processing equipment or methods, specially adapted for specific functions
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/332Query formulation
    • G06F16/3329Natural language query formulation

Landscapes

  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Data Mining & Analysis (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Tourism & Hospitality (AREA)
  • Computational Linguistics (AREA)
  • Human Computer Interaction (AREA)
  • Artificial Intelligence (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
CNA2007800399698A 2006-10-26 2007-10-15 Faq的自动生成器和更新器 Pending CN101529413A (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/553,136 2006-10-26
US11/553,136 US20080104065A1 (en) 2006-10-26 2006-10-26 Automatic generator and updater of faqs

Publications (1)

Publication Number Publication Date
CN101529413A true CN101529413A (zh) 2009-09-09

Family

ID=39324923

Family Applications (1)

Application Number Title Priority Date Filing Date
CNA2007800399698A Pending CN101529413A (zh) 2006-10-26 2007-10-15 Faq的自动生成器和更新器

Country Status (11)

Country Link
US (1) US20080104065A1 (https=)
EP (1) EP2076852A4 (https=)
JP (1) JP2010508582A (https=)
KR (1) KR20090073181A (https=)
CN (1) CN101529413A (https=)
AU (1) AU2007309269B2 (https=)
BR (1) BRPI0716233A2 (https=)
MX (1) MX2009003328A (https=)
RU (1) RU2009115715A (https=)
TW (1) TW200830206A (https=)
WO (1) WO2008051747A1 (https=)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103049548A (zh) * 2012-12-27 2013-04-17 安徽科大讯飞信息科技股份有限公司 电子渠道应用上的faq识别系统及方法
CN104657390A (zh) * 2013-11-22 2015-05-27 清华大学 一种问答平台实现方法和系统
WO2018090866A1 (zh) * 2016-11-21 2018-05-24 中兴通讯股份有限公司 问答系统、问题答案的显示方法及终端
CN108182287A (zh) * 2018-01-29 2018-06-19 百度在线网络技术(北京)有限公司 一种自动问答方法、装置及服务器
CN109947905A (zh) * 2017-08-15 2019-06-28 富士通株式会社 生成提问回答对的方法和设备

Families Citing this family (61)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2007099812A1 (ja) * 2006-03-01 2007-09-07 Nec Corporation 質問回答装置、質問回答方法および質問回答用プログラム
US8151343B1 (en) 2007-07-30 2012-04-03 Intuit Inc. Method and system for providing authentication credentials
US8413220B1 (en) * 2007-07-30 2013-04-02 Intuit Inc. System and method for user authentication
US8515786B2 (en) 2008-02-22 2013-08-20 Accenture Global Services Gmbh Rule generation system adapted for an insurance claim processing system
US8478769B2 (en) * 2008-02-22 2013-07-02 Accenture Global Services Limited Conversational question generation system adapted for an insurance claim processing system
US20090217185A1 (en) * 2008-02-22 2009-08-27 Eugene Goldfarb Container generation system for a customizable application
US8019753B2 (en) * 2008-09-11 2011-09-13 Intuit Inc. Method and system for generating a dynamic help document
US9639609B2 (en) * 2009-02-24 2017-05-02 Microsoft Technology Licensing, Llc Enterprise search method and system
US20100235311A1 (en) * 2009-03-13 2010-09-16 Microsoft Corporation Question and answer search
US20100235343A1 (en) * 2009-03-13 2010-09-16 Microsoft Corporation Predicting Interestingness of Questions in Community Question Answering
US20110125734A1 (en) * 2009-11-23 2011-05-26 International Business Machines Corporation Questions and answers generation
EP2354975B1 (en) * 2010-02-09 2013-04-10 ExB Asset Management GmbH Automatic association of informational entities
US8990122B2 (en) * 2010-03-16 2015-03-24 Sony Corporation Method and system for providing computer application support
JP2012168614A (ja) * 2011-02-10 2012-09-06 Fujitsu Ltd 情報処理装置
CN102737022B (zh) * 2011-03-31 2015-01-07 百度在线网络技术(北京)有限公司 获取和搜索相关知识信息的方法及装置
US8560567B2 (en) * 2011-06-28 2013-10-15 Microsoft Corporation Automatic question and answer detection
US9117194B2 (en) * 2011-12-06 2015-08-25 Nuance Communications, Inc. Method and apparatus for operating a frequently asked questions (FAQ)-based system
US9355150B1 (en) * 2012-06-27 2016-05-31 Bryan R. Bell Content database for producing solution documents
US10169456B2 (en) * 2012-08-14 2019-01-01 International Business Machines Corporation Automatic determination of question in text and determination of candidate responses using data mining
US10614725B2 (en) 2012-09-11 2020-04-07 International Business Machines Corporation Generating secondary questions in an introspective question answering system
US9444859B2 (en) * 2012-12-06 2016-09-13 At&T Intellectual Property I, L.P. Event management system
US9219720B1 (en) 2012-12-06 2015-12-22 Intuit Inc. Method and system for authenticating a user using media objects
US9015097B2 (en) 2012-12-19 2015-04-21 Nuance Communications, Inc. System and method for learning answers to frequently asked questions from a semi-structured data source
US9678993B2 (en) 2013-03-14 2017-06-13 Shutterstock, Inc. Context based systems and methods for presenting media file annotation recommendations
US9064001B2 (en) 2013-03-15 2015-06-23 Nuance Communications, Inc. Method and apparatus for a frequently-asked questions portal workflow
US20140358631A1 (en) * 2013-06-03 2014-12-04 24/7 Customer, Inc. Method and apparatus for generating frequently asked questions
JP6212308B2 (ja) * 2013-07-05 2017-10-11 株式会社野村総合研究所 コミュニケーションシステム
US20150095267A1 (en) * 2013-09-30 2015-04-02 Avaya Inc. Techniques to dynamically generate real time frequently asked questions from forum data
US9495457B2 (en) 2013-12-26 2016-11-15 Iac Search & Media, Inc. Batch crawl and fast crawl clusters for question and answer search engine
US20150186527A1 (en) * 2013-12-26 2015-07-02 Iac Search & Media, Inc. Question type detection for indexing in an offline system of question and answer search engine
US9619513B2 (en) * 2014-07-29 2017-04-11 International Business Machines Corporation Changed answer notification in a question and answer system
KR20160014463A (ko) 2014-07-29 2016-02-11 삼성전자주식회사 서버, 서버의 정보 제공 방법, 디스플레이 장치, 디스플레이 장치의 제어 방법 및 정보 제공 시스템
US9501525B2 (en) 2014-11-05 2016-11-22 International Business Machines Corporation Answer sequence evaluation
US10061842B2 (en) 2014-12-09 2018-08-28 International Business Machines Corporation Displaying answers in accordance with answer classifications
US9165057B1 (en) * 2015-03-10 2015-10-20 Bank Of America Corporation Method and apparatus for extracting queries from webpages
US10621218B2 (en) * 2015-03-30 2020-04-14 Avaya Inc. Systems and methods for compiling and dynamically updating a collection of frequently asked questions
US9912736B2 (en) 2015-05-22 2018-03-06 International Business Machines Corporation Cognitive reminder notification based on personal user profile and activity information
US10169326B2 (en) 2015-05-22 2019-01-01 International Business Machines Corporation Cognitive reminder notification mechanisms for answers to questions
US10152534B2 (en) * 2015-07-02 2018-12-11 International Business Machines Corporation Monitoring a corpus for changes to previously provided answers to questions
CN105159881B (zh) * 2015-08-28 2018-09-28 北京奇艺世纪科技有限公司 一种聚合页面中数据模块的方法及装置
US10769185B2 (en) 2015-10-16 2020-09-08 International Business Machines Corporation Answer change notifications based on changes to user profile information
US9589049B1 (en) * 2015-12-10 2017-03-07 International Business Machines Corporation Correcting natural language processing annotators in a question answering system
US10095750B2 (en) * 2016-01-13 2018-10-09 Ricoh Company, Ltd. Adaptive query processing
JP6929539B2 (ja) * 2016-10-07 2021-09-01 国立研究開発法人情報通信研究機構 ノン・ファクトイド型質問応答システム及び方法並びにそのためのコンピュータプログラム
US10956824B2 (en) * 2016-12-08 2021-03-23 International Business Machines Corporation Performance of time intensive question processing in a cognitive system
WO2018195875A1 (en) * 2017-04-27 2018-11-01 Microsoft Technology Licensing, Llc Generating question-answer pairs for automated chatting
EP3432182B1 (en) * 2017-07-17 2020-04-15 Tata Consultancy Services Limited Systems and methods for secure, accessible and usable captcha
US11238075B1 (en) * 2017-11-21 2022-02-01 InSkill, Inc. Systems and methods for providing inquiry responses using linguistics and machine learning
CN107992554A (zh) * 2017-11-28 2018-05-04 北京百度网讯科技有限公司 提供问答信息的聚合结果的搜索方法和装置
US10956468B2 (en) 2017-11-30 2021-03-23 International Business Machines Corporation Cognitive template question system
US10812460B2 (en) * 2018-01-02 2020-10-20 Bank Of America Corporation Validation system utilizing dynamic authentication
WO2019202788A1 (ja) * 2018-04-16 2019-10-24 株式会社Nttドコモ 対話システム
CN109346068A (zh) * 2018-08-16 2019-02-15 北京云迹科技有限公司 机器人语音交互方法及装置
US12106075B2 (en) 2018-11-21 2024-10-01 Kony, Inc. System and method for real-time collaboration
US10831989B2 (en) 2018-12-04 2020-11-10 International Business Machines Corporation Distributing updated communications to viewers of prior versions of the communications
US20220237637A1 (en) * 2018-12-18 2022-07-28 Meta Platforms, Inc. Systems and methods for real time crowdsourcing
US12223957B2 (en) * 2019-08-29 2025-02-11 Boe Technology Group Co., Ltd. Voice interaction method, system, terminal device and medium
JP6714268B1 (ja) * 2019-10-11 2020-06-24 株式会社エクサウィザーズ 質問文出力方法、コンピュータプログラム及び情報処理装置
CN113127325B (zh) * 2019-12-30 2024-04-16 腾讯科技(深圳)有限公司 问题单的处理方法、装置及存储介质
CN112883177B (zh) * 2021-02-18 2024-08-27 联想(北京)有限公司 一种智能回复方法及装置
KR102856339B1 (ko) * 2022-01-27 2025-09-08 주식회사 부뜰정보시스템 질문 분석을 수행하는 상담 시스템

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100503054B1 (ko) * 1997-12-11 2005-11-11 삼성전자주식회사 인터넷을 이용한 고객지원시스템의 질의응답방법 및 장치
JP2001256151A (ja) * 2000-03-14 2001-09-21 Mudix Inc コンテンツ配信システム及びコンテンツ配信方法
KR100434688B1 (ko) * 2000-05-25 2004-06-04 주식회사 다이퀘스트 대화형 db, faq리스트, 웹사이트에 대한 통합형 자연어 질의-응답 검색 방법
WO2002013065A1 (en) * 2000-08-03 2002-02-14 Epstein Bruce A Information collaboration and reliability assessment
JP2003006207A (ja) * 2001-06-18 2003-01-10 Nippon Telegr & Teleph Corp <Ntt> 質問回答方法、質問回答装置及び質問回答プログラム。
JP2003036389A (ja) * 2001-07-23 2003-02-07 Tsuguo Niihama Ip接続機能を有する公衆電話網を利用した、広告配信システム
US20060095331A1 (en) * 2002-12-10 2006-05-04 O'malley Matt Content creation, distribution, interaction, and monitoring system
JP2005173953A (ja) * 2003-12-11 2005-06-30 Matsushita Electric Ind Co Ltd Faq検索システム
US7933907B2 (en) * 2004-02-19 2011-04-26 The Western Union Company Methods and systems for providing personalized frequently asked questions
US20070011270A1 (en) * 2005-06-14 2007-01-11 Klein Stephen D Methods and apparatus for initiating and alerting a conversation with an automated agent

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103049548A (zh) * 2012-12-27 2013-04-17 安徽科大讯飞信息科技股份有限公司 电子渠道应用上的faq识别系统及方法
CN103049548B (zh) * 2012-12-27 2016-08-10 科大讯飞股份有限公司 电子渠道应用上的faq识别系统及方法
CN104657390A (zh) * 2013-11-22 2015-05-27 清华大学 一种问答平台实现方法和系统
CN104657390B (zh) * 2013-11-22 2018-01-12 清华大学 一种问答平台实现方法和系统
WO2018090866A1 (zh) * 2016-11-21 2018-05-24 中兴通讯股份有限公司 问答系统、问题答案的显示方法及终端
CN109947905A (zh) * 2017-08-15 2019-06-28 富士通株式会社 生成提问回答对的方法和设备
CN109947905B (zh) * 2017-08-15 2023-02-21 富士通株式会社 生成提问回答对的方法和设备
CN108182287A (zh) * 2018-01-29 2018-06-19 百度在线网络技术(北京)有限公司 一种自动问答方法、装置及服务器

Also Published As

Publication number Publication date
EP2076852A1 (en) 2009-07-08
AU2007309269A1 (en) 2008-05-02
BRPI0716233A2 (pt) 2013-10-15
MX2009003328A (es) 2009-04-09
JP2010508582A (ja) 2010-03-18
US20080104065A1 (en) 2008-05-01
WO2008051747A1 (en) 2008-05-02
RU2009115715A (ru) 2010-10-27
KR20090073181A (ko) 2009-07-02
AU2007309269B2 (en) 2011-11-03
TW200830206A (en) 2008-07-16
EP2076852A4 (en) 2012-12-19

Similar Documents

Publication Publication Date Title
CN101529413A (zh) Faq的自动生成器和更新器
EP3063652B1 (en) Application programable interface (api) discovery
US20110225139A1 (en) User role based customizable semantic search
US7603350B1 (en) Search result ranking based on trust
US8856168B2 (en) Contextual application recommendations
CN108701160B (zh) 混合企业内容和Web结果
CA2909257C (en) Combinatorial business intelligence
US8924419B2 (en) Method and system for performing an authority analysis
US20040111387A1 (en) Methods and systems for organizing information stored within a computer network-based system
US7797311B2 (en) Organizing scenario-related information and controlling access thereto
US10445393B2 (en) System and method of creating and processing semantic URL
US20210360018A1 (en) Holistic assessment, monitoring, and management of digital presence
US20160132834A1 (en) Personalized job search
US20070255753A1 (en) Method, system, and computer program product for providing user-dependent reputation services
US11797631B2 (en) System and method providing data management and sharing over communication network
US20230016460A1 (en) Multi-bot digital content retrieval and generation systems
WO2019221945A1 (en) Recommending secured content
US20230004948A1 (en) Digital data processing systems and methods for commerce-related digital content retrieval and generation
US20160077727A1 (en) Online Protocol Community
EP4345643A1 (en) Distributing large amounts of global metadata using object files
EP4345639A1 (en) Background service to generate data dictionary metadata
US20190163825A1 (en) Knowledge management by connecting users
US20140279633A1 (en) Systems and Processes for Employment Job Centers
JP2000057071A (ja) 情報提示方法及び装置、回答システム、記録媒体
JP2006252281A (ja) 情報公開効果検証方法及び情報公開効果検証システム

Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C02 Deemed withdrawal of patent application after publication (patent law 2001)
WD01 Invention patent application deemed withdrawn after publication

Application publication date: 20090909