KR20190085736A - System for responding and managing reservation of customer - Google Patents

Abstract

The present invention relates to a system for responding and managing a customer reservation which immediately exposes necessary information for quick response when accepting reservations of customers, enables continuous customer reservation management, and shares unique information for each customer among stores. According to an embodiment of the present invention, the system for responding and managing a customer reservation comprises: a first application installed at a franchise terminal, receiving caller information of a customer terminal from a franchise phone, inputting and outputting customer information including franchise use information of a customer and characteristic information through a pop-up program, and processing and managing a reservation work of the customer; and a server sharing information selected from the customer information among franchises.

Description

SYSTEM FOR RESPONDING AND MANAGING RESERVATION OF CUSTOMER [0002]

The present invention relates to a customer reservation response and management system.

The method of receiving and managing the customer 's reservation at the store such as the restaurant where the customer visited the restaurant and the order is provided at the place and the service according to the place is performed using the manual book or the computer Excel program.

However, the existing reservation reception management method has inconvenience and troubles due to the user manually entering reservation information every time, and there are difficulties and limitations in continuous customer management.

In addition, in the case of a method using an Excel program, a user who can not handle the program in some degree is not much different from a manual book in a form of simply using an electronic document.

Also, in the case of certain franchise stores, there are a lot of customers who are constantly looking for the store. It is also not easy for each store to easily share their propensity or specificity with each other.

Registration No. 10-0521752 (Registration date: October 07, 2005)

The embodiment of the present invention can be applied to a case where a customer can immediately disclose necessary information for prompt response at the time of reservation reception and can continuously manage the reservation of the customer, System.

The customer reservation service and management system according to the embodiment of the present invention is installed in an affiliate shop terminal, receives caller information of the customer terminal from the affiliate shop telephone, and stores the customer's merchant store use information and feature information on the basis of the caller number A first application for inputting and outputting customer information through a pop-up program and for processing and managing a reservation task of a customer; And a server for sharing selected information among the customer information among merchants.

In addition, the first application generates visit reservation history information for generating visit reservation history information on the number of times the customer is scheduled to visit the merchant, the number of visits, the number of cancellation of the reservation, the number of reservation failures and the latest visit information based on the caller information part; A feature information management unit for receiving and storing the feature information of the customer; An unusual information management unit for storing and managing a customer's unique order items by a tag method when a customer makes a reservation; And a first pop-up execution unit for executing a pop-up program for inputting / outputting at least one of the sender information, the visit reservation history information, the feature information, and the unique information.

Also, the first application may select at least one of the visit reservation history information, the feature information, and the uniqueness information displayed through the pop-up program of the first pop-up execution unit, and transmit the selected information to another merchant And a shared information setting unit that sets the shared information to be shared.

In addition, the shared information setting unit may further include a pop-up program of the pop-up program of the first pop-up execution unit, when each selection area for distinguishing the visit reservation history information, the feature information, So that information belonging to the selected area can be shared through the server.

The second application may further include a second application installed in the employee terminal and synchronized with the first application in real time to input and output the customer information through a pop-up program.

The first application further includes a first synchronization executing unit for real-time synchronization with the second application, and the second application includes a second synchronization executing unit for real-time synchronization with the first application; And a second pop-up execution unit for executing a pop-up program for inputting and outputting at least one of the calling party information, the visiting reservation history information, the feature information, and the uniqueness information through the second synchronization executing unit.

The first application may match a specific telephone number of the telephone number of the customer terminal with a telephone number of a specific employee terminal of the employee terminal so that the call signal and the caller information of the corresponding customer terminal are transmitted only to the matched employee terminal. And a customer dedicated staff setting section for setting the customer dedicated staff setting section.

According to the present invention, a customer reservation service and management system capable of promptly exposing necessary information for prompt response at the time of customer's reservation reception, capable of continuously managing customer's reservation, and sharing unique information about each customer in the store .

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a general schematic diagram of a customer reservation response and management system in accordance with an embodiment of the present invention. FIG.
FIG. 2 is a block diagram showing the overall configuration of a customer reservation response and management system according to an embodiment of the present invention.
3 is a view for explaining customer information displayed through a pop-up window activated in a call for a customer reservation according to an embodiment of the present invention.
4 is a diagram illustrating a user interface for inputting customer information through a pop-up window activated in a call for a customer reservation according to an embodiment of the present invention.
5 is a diagram illustrating a user interface for changing a reservation of a customer according to an embodiment of the present invention.
FIG. 6 is a diagram for explaining a function of automatically generating a reserved guide letter according to an embodiment of the present invention.
7 is a diagram illustrating an integrated management function for a plurality of merchants according to an embodiment of the present invention.

The terms used in this specification will be briefly described and the present invention will be described in detail.

While the present invention has been described in connection with what is presently considered to be the most practical and preferred embodiment, it is to be understood that the invention is not limited to the disclosed embodiments. Also, in certain cases, there may be a term selected arbitrarily by the applicant, in which case the meaning thereof will be described in detail in the description of the corresponding invention. Therefore, the term used in the present invention should be defined based on the meaning of the term, not on the name of a simple term, but on the entire contents of the present invention.

When an element is referred to as "including" an element throughout the specification, it is to be understood that the element may include other elements as well, without departing from the spirit or scope of the present invention. Also, the terms "part," " module, "and the like described in the specification mean units for processing at least one function or operation, which may be implemented in hardware or software or a combination of hardware and software .

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily carry out the present invention. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. In order to clearly illustrate the present invention, parts not related to the description are omitted, and similar parts are denoted by like reference characters throughout the specification.

FIG. 2 is a block diagram illustrating an overall configuration of a customer reservation response and management system according to an embodiment of the present invention. FIG. FIG. 4 is a diagram illustrating a pop-up window activated when a call is made for a customer reservation according to an embodiment of the present invention. FIG. 4 is a view for explaining customer information displayed through a pop-up window activated during a call for a customer reservation according to an embodiment of the present invention. FIG. 2 is a diagram illustrating a user interface for inputting customer information through the Internet.

1 and 2, a customer reservation response and management system 1000 according to an embodiment of the present invention includes at least one of a first application 100, a second application 200, and a server 300 .

The first application 100 is installed in the merchant terminal 10 and receives the call signal and caller information of the customer terminal 1 from the affiliate store telephone 2 and transmits the call signal and the caller information to the employee terminal 20, Based on the customer information including the franchise store usage information and the feature information, through the pop-up program, and can process and manage the reservation business of the customer. To this end, the first application 100 includes a call signal connection unit 110, a visit reservation history information generation unit 120, a feature information management unit 130, a unique information management unit 140, a first popup execution unit 150, A shared information setting unit 160, a first synchronization executing unit 170, and a customer dedicated employee setting unit 180. The shared information setting unit 180 may be a shared information setting unit,

The call signal connection unit 110 is connected to the merchant phone 2 through the merchant terminal 10 to receive the call signal and the caller information of the customer terminal 1 from the merchant phone 2, Information to the employee terminal 20.

More specifically, when the call signal is received at the merchant terminal 10, the call signal connection unit 110 receives caller information together with the call signal, and when the merchant phone 2 has received the call signal for a predetermined time or longer The caller information can be transmitted from the affiliated store telephone 2 to the employee terminal 20 together with the call signal of the customer terminal 1 while switching to the predetermined designated employee terminal 20.

When the function of the call signal connection unit 110 is turned off, that is, when the automatic call reception function is to be turned off, the missed-out list including the caller information is stored in the member store telephone 2, The list information may be displayed on the pop-up window. When the telephone number included in the absence list information is selected, the telephone can be automatically dialed to the corresponding customer terminal 1 through the affiliated telephone 2. That is, the absentee number is recorded for the missed call, and the user can automatically call the customer terminal 1 by automatically selecting the corresponding number and picking up the receiver of the affiliated telephone 2.

The visit reservation history information generating unit 120 generates the visit reservation history information based on the caller information of the customer received through the call signal connection unit 110 and determines the number of times the customer is scheduled to visit the merchant shop, the number of visits, the number of cancellation of the reservation, Can be generated. Herein, the caller information may include the name and the telephone number of the customer who made the call, and the number of times the merchant visits the visit, the number of the visit, the number of the reservation cancel, and the number of the reservation failure are provided as numerical information, Recent visit information can be provided as information on year / month / day / day / time / name of merchant / number of visitors. The visit reservation history information generating unit 120 may communicate with the first pop-up execution unit 150 and transmit the information to a pop-up program for display.

The feature information management unit 130 can receive, store, and manage the feature information of the customer. Here, the characteristic information of the customer may include information on the customer's eating habits, nationality, preference menu, and relationship with the merchant when the corresponding merchant is a restaurant, and separately includes information on the personality, habits, As shown in FIG. The feature information management unit 130 may communicate with the first pop-up execution unit 150 to transmit the information to the pop-up program, and display the pop-up program through the affiliate terminal 10 and input the information.

The uniqueness information management unit 140 can select and store a specific order item in the form of a tag when a customer makes a reservation. Here, the customer's unique order item may include information such as the purpose of the visit (birthday, party), additional service, and the like. The unique information management unit 140 may transmit the information to the pop-up program in cooperation with the first pop-up execution unit 150 and display the pop-up program through the affiliate terminal 10 and input the information.

The first pop-up execution unit 150 is connected to the visit reservation history information generating unit 120, the feature information managing unit 130, and the unique information managing unit 140 to generate caller information, visit reservation history information, Up program for inputting / outputting at least one of the information.

For example, as shown in FIG. 3, the first pop-up execution unit 150 may display caller information of 'Ya Tae-seon' and '010-7108-1408' 18 times total cancellation, total no-show 0 times "can be displayed. In addition, it can display characteristic information such as customer characteristics, customer memo (memo by customer request), reservation memo, favorite food, allergen food information, etc., and can display customer's special features such as' birthday, dinner, baby chair, The order can be displayed.

As shown in FIG. 4, the unique information may be selected by a tag method. For example, as shown in FIG. 4, a birth tag button, a family gather tag button, a baby chair tag button, a VVIP tag button, , A callie tag button, a room request tag button, a veggie tag button, a quiet seat tag button, a prospective seat tag button, a group guest tag button, a truth customer tag button, a prepayment customer tag button, And can select and input a desired tag among the tags. The reserved memo can be freely written by a method in which the user directly inputs text, and the detailed reserved information can be entered in a manner of selecting a list item.

Meanwhile, as shown in FIG. 3, a reservation task such as new reservation, reservation change, reservation cancellation, and the like can be performed through a pop-up window provided through the first pop-up execution unit 150.

The shared information setting unit 160 selects at least one of the visit reservation history information, the feature information, and the uniqueness information through the pop-up program of the first pop-up execution unit 150, It can be set to share with merchants.

More specifically, the sharing information setting unit 160 sets each of the selection regions that distinguish the visiting reservation history information, feature information, and uniqueness information through the pop-up program of the first pop-up execution unit 150 for a predetermined time or more It is possible to set the information belonging to the selected region to be shared through the server 300. [

For example, if the user touches or clicks on the selection area 'total no-show 0 times' in the pop-up window shown in FIG. 3 for about two seconds, a selection button called 'sharing setting' can be displayed in a pop- The information on the total number of public announcements of the customer (or information on the percentage of the total number of the public exhibitors [%]) can be shared with other merchants through the server 300. Also, the 'allergic' Or a 'true customer' is touched or clicked for about two seconds, a selection button called 'sharing setting' can be displayed in a pop-up form. When the corresponding button is selected, Information can be shared with other merchants.

The first synchronization executing unit 170 may perform real-time synchronization with the second application 200. [ That is, the information processed and managed in the first application 100 can be synchronized with the second application 200 to input and output the same information in real time. When the call signal of the customer terminal 1 is received, 100, the same pop-up program may be displayed through the second application 200 and the employee terminal 20 as well. At this time, the information newly registered through the first application 100 or the second application 200 can be changed in real time through each pop-up program to confirm the same information.

The first synchronization executing unit 170 may be connected to the second application 200 through wireless communication such as Bluetooth or Wi-Fi to perform real-time synchronization.

The customer dedicated staff setting unit 180 matches the specific telephone number of the telephone number of the customer terminal 1 with the telephone number of the specific staff terminal of the staff terminal 20, The call signal and the caller information of the mobile terminal 1 can be set to be transmitted. If there is an employee, that is, an administrator or a manager, dedicated to the customer, the corresponding customer telephone number and the telephone number of the employee are matched with each other through the customer dedicated staff setting unit 180, , It is possible to minimize the unnecessary friction that can be incurred with the customer by connecting with a staff member who can respond immediately to the staff member who does not have a telephone connection signal.

In this case, it is possible to confirm that a telephone call is received from a corresponding customer currently registered through the second application 20 installed in all the employee terminals 20 as well as the corresponding employee terminal 20 through a synchronized pop-up program.

When the first application 100 receives the call signal and the caller information from the agent phone 2, the first application 100 hands over the call signal to the employee terminal 20, Name, phone number, customer characteristics, recent visit history, etc.) are displayed in a pop-up manner, enabling immediate, more accurate and high-quality response to the customer when making a telephone call with the customer.

In addition, it is possible to remotely service a customer through not only the first application 100 but also the second application 200 through real-time synchronization with a second application 200, which will be described later, And to selectively share information about customers with other merchants.

Accordingly, at a particular merchant, even if it is a new customer, by checking the No-show history information, it is possible to easily judge whether or not the customer is to be noticed through the nose show weight.

Meanwhile, in the present embodiment, the merchant terminal 10 may be a POS (point of sale) device or a desktop PC connected to an Internet communication line, but it is not limited to this, You may. For example, a smart phone or a tablet PC, as well as a slate PC, a notebook computer, and the like. Of course, the franchise terminal 10 applicable in the present embodiment is not limited to the above-described kind, and may include all terminals capable of communicating with external devices.

The franchisee terminal 10 may be connected to the employee terminal 20 to be described later through wireless communication such as Bluetooth or Wi-Fi to be synchronized in real time.

The second application 200 is installed in the employee terminal 20, and can synchronize with the first application 100 in real time and input / output the customer information through a pop-up program. To this end, the second application 200 may include a second synchronization execution unit 210 and a second pop-up execution unit 220.

The second synchronization executing unit 210 can perform real-time synchronization with the first application 100. [ The second synchronization executing unit 210 may be connected to the second application 200 through wireless communication such as Bluetooth or Wi-Fi to perform real-time synchronization.

The second pop-up execution unit 220 may execute a pop-up program for inputting / outputting at least one of customer's calling party information, visiting reservation history information, feature information, and uniqueness information through the second synchronization executing unit 210.

Herein, the caller information may include the name and the telephone number of the customer who made the call, and the number of times the merchant visits the visit, the number of the visit, the number of the reservation cancel, and the number of the reservation failure are provided as numerical information, Recent visit information can be provided as information on year / month / day / day / time / name of merchant / number of visitors. The visit reservation history information may be linked to the second synchronization executing unit 210 and the second pop-up execution unit 220 and may be transmitted to the pop-up program and displayed on the staff terminal 20, .

5 is a diagram illustrating a user interface for changing a reservation of a customer according to an embodiment of the present invention.

As shown in FIG. 5, the first and second applications 100 and 200 display a reservation management screen in the form of a time table and change the reservation (time, table change), meal time , A table arrangement function in the waiting list, and the like.

FIG. 6 is a diagram for explaining a function of automatically generating a reserved guide letter according to an embodiment of the present invention.

The first and second applications 100 and 200 can transmit a reservation completion message to the corresponding customer terminal 1 as shown in FIG. It is also possible to automatically send the final reservation confirmation letter associated with the Nosho on the day before or the day before the reservation. In addition, the user can select a reservation cancellation, a reservation confirmation, or the like from the customer through the dispatch guide letter, so that the reservation can be conveniently confirmed or canceled in advance. The reservation confirmation and cancellation information received through the text service can be reflected in the first and second applications 100 and 200 and displayed.

7 is a diagram illustrating an integrated management function for a plurality of merchants according to an embodiment of the present invention.

As shown in FIG. 7, the first and second applications 100 and 200 can manage a customer database through a database interlocking function for customer information between an affiliate shop or a branch office.

For example, at point A, a VIP customer can receive a VIP response at point C, while a blacklisted customer or a habitual customer can also be integrated.

In addition, the reservation score and the reservation status between the merchant and the branch can be grasped at once.

The server 300 is a means for sharing selected information among customer information among the affiliated stores. As described above, the server 300 can selectively share detailed information such as visit reservation information, feature information, do.

The server 300 has the same configuration as a normal web server in terms of hardware and is implemented in various types of languages such as C, C ++, Java, Visual Basic, Visual C, Modules.

As described above, the present invention is not limited to the above-described embodiment, but may be applied to a system and method for managing the customer reservation reservation and management system according to the present invention. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.

1000: Customer's reservation management system
100: First application
110: first call signal connection part
120: First synchronization executing section
130: Visit reservation history information generating unit
140: Feature information manager
150: Unique information management unit
160: First pop-up execution unit
170: Customer dedicated staff setting department
180: Share information setting unit
200: second application
210: second call signal connection part
220: Second synchronization executing section
230: second pop-up execution unit
300: server
1: Customer terminal
2: Merchant phone
10: Merchant terminal
20: Employee terminal

Claims (7)

The mobile terminal is installed in the merchant terminal, receives caller information of the customer terminal from the merchant phone, inputs / outputs customer information including customer's merchant information and feature information through a pop-up program based on the caller number, A first application for processing and managing an application; And
And a server for sharing selected information among the customer information among the affiliated stores.
The method according to claim 1,
Wherein the first application comprises:
A visit reservation history information generating unit for generating visit reservation history information on the number of times the customer is scheduled to visit the merchant, the number of visits, the number of cancellations, the number of failures to be scheduled, and the recent visit information based on the caller information;
A feature information management unit for receiving and storing the feature information of the customer;
An unusual information management unit for storing and managing a customer's unique order items by a tag method when a customer makes a reservation; And
And a first pop-up execution unit for executing a pop-up program for inputting / outputting at least one of the caller information, the visit reservation history information, the feature information, and the uniqueness information.
3. The method of claim 2,
Wherein the first application comprises:
A pop-up program of the first pop-up execution unit, selecting at least one of the visit reservation history information, the feature information, and the unusual information displayed through the pop-up program of the first pop-up execution unit and setting the shared information to be shared with other merchants through the server Wherein the reservation management system further comprises:
The method of claim 3,
Wherein the shared information setting unit comprises:
When each selection area for distinguishing the visit reservation history information, the feature information, and the uniqueness information from the pop-up program of the first pop-up execution unit remains selected for a predetermined period of time or more, And the customer reservation requesting and managing system.
The method according to claim 1,
Further comprising a second application installed in the employee terminal and synchronized with the first application in real time to input and output the customer information through a pop-up program.
6. The method of claim 5,
Wherein the first application comprises:
And a first synchronization executing unit for real-time synchronization with the second application,
Wherein the second application comprises:
A second synchronization executing unit for real-time synchronization with the first application; And
And a second pop-up execution unit for executing a pop-up program for inputting / outputting at least one of the caller information, the visit reservation history information, the feature information, and the uniqueness information through the second synchronization executing unit Response and management system.
6. The method of claim 5,
Wherein the first application comprises:
A customer dedicated employee setting unit for matching a specific telephone number of the telephone number of the customer terminal with a telephone number of a specific employee terminal of the employee terminal and setting a call signal and caller information of the corresponding customer terminal to be transmitted only to the matched employee terminal Wherein the customer reservation response and management system comprises:

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