KR102057129B1 - System for responding and managing reservation of customer - Google Patents

Abstract

The present invention relates to a customer reservation response and management system, the technical problem to be solved is to promptly expose the information necessary for quick response upon receipt of the customer's reservation, continuous management of the customer's reservation, for each customer between stores To share unique information.
For example, it is installed in the merchant terminal, receives the caller information of the customer terminal from the merchant phone, input and output the customer information including the customer information and feature information of the merchant based on the caller number through a pop-up program, A first application for processing and managing a reservation task of a; And a server for sharing the selected information among the customer information among the affiliated stores.

Description

Customer reservation response and management system {SYSTEM FOR RESPONDING AND MANAGING RESERVATION OF CUSTOMER}

The present invention relates to a customer reservation service and management system.

In order to receive and manage a customer's reservation at a restaurant, such as a restaurant, where a customer visits the restaurant and receives an order and a corresponding service, the journal book or a computer Excel program is used.

However, the existing reservation management method has inconvenience and hassle for the user to fill in the reservation information every time, there are difficulties and limitations of continuous customer management.

In addition, in the case of a method using an Excel program, a user who does not handle the program to a certain degree does not have a significant difference from the manual book only by simply using an electronic document.

In addition, in the case of a particular franchise franchise, there are a lot of customers who are constantly looking for the store, and it is also difficult for each store to easily share the propensity or uniqueness of these customers.

Registered Patent No. 10-0521752 (Registration Date: October 7, 2005)

The embodiment of the present invention, the customer reservation response and management that can immediately expose the information necessary for a quick response when accepting the customer's reservation, continuous customer reservation management, and can share specific information about each customer between stores Provide a system.

Customer reservation response and management system according to an embodiment of the present invention, is installed in the merchant terminal, receives the caller information of the customer terminal from the merchant phone, and includes the customer merchant information and feature information of the customer based on the caller number A first application for inputting and outputting customer information through a pop-up program and processing and managing a reservation service of a customer; And a server for sharing the selected information among the customer information among the affiliated stores.

The first application may generate visit reservation history information for generating visit reservation history information about the visitor's scheduled visit, the number of visits, the number of reservation cancellations, the number of reservation failures, and the recent visit information of the corresponding customer based on the caller information. part; A feature information manager to receive and store feature information of a customer; A singularity information management unit that selects and stores and manages the special order of the customer in a tag manner when the customer makes a reservation; And a first pop-up execution unit executing a pop-up program for inputting / outputting at least one of the caller information, the visit reservation history information, the feature information, and the singularity information.

The first application may select at least one of the visit reservation history information, the feature information, and the singularity information displayed through the pop-up program of the first pop-up execution unit, and the selected information is stored in another affiliate store through the server. It may further include a sharing information setting unit for setting to share with.

The sharing information setting unit may be configured to maintain the selection information for distinguishing the visit reservation history information, the feature information, and the singularity information through a pop-up program of the first pop-up execution unit. Information belonging to the selected area may be set to be shared through the server.

The mobile terminal may further include a second application installed at each of the employee terminals and synchronized with the first application in real time to input and output the customer information through a pop-up program.

The first application may further include a first synchronization execution unit for real time synchronization with the second application, and the second application may include a second synchronization execution unit for real time synchronization with the first application; And a second pop-up execution unit executing a pop-up program for inputting / outputting at least one of the caller information, the visit reservation history information, the feature information, and the singularity information through the second synchronization execution unit.

In addition, the first application is matched with a specific phone number of the phone number of the customer terminal and the phone number of a specific employee terminal of the employee terminal, so that the call signal and caller information of the corresponding customer terminal only to the matched employee terminal is delivered. It may further include a customer dedicated staff setting unit to set.

According to the present invention, the customer reservation response and management system that can immediately expose the information necessary for a quick response when accepting the reservation of the customer, the customer can continuously manage the reservation, and share unique information about each customer between stores Can provide.

1 is a general overview of a customer reservation response and management system according to an embodiment of the present invention.
2 is a block diagram showing the overall configuration of the customer reservation and management system according to an embodiment of the present invention.
FIG. 3 is a diagram illustrating customer information displayed through an active pop-up window when calling for customer reservation according to an embodiment of the present invention.
4 is a diagram illustrating a user interface for inputting customer information through an activated popup window when a call for customer reservation is made according to an embodiment of the present invention.
5 is a diagram illustrating a user interface for changing a reservation of a customer according to an embodiment of the present invention.
6 is a diagram illustrating a function of automatically generating a reservation guide letter according to an embodiment of the present invention.
7 is a diagram illustrating an integrated management function for a plurality of affiliated stores according to an embodiment of the present invention.

Terms used herein will be briefly described and the present invention will be described in detail.

The terms used in the present invention have been selected as widely used general terms as possible in consideration of the functions in the present invention, but this may vary according to the intention or precedent of the person skilled in the art, the emergence of new technologies and the like. In addition, in certain cases, there is also a term arbitrarily selected by the applicant, in which case the meaning will be described in detail in the description of the invention. Therefore, the terms used in the present invention should be defined based on the meanings of the terms and the contents throughout the present invention, rather than the names of the simple terms.

When any part of the specification is to "include" any component, this means that it may further include other components, except to exclude other components unless otherwise stated. In addition, the terms "... unit", "module", etc. described in the specification mean a unit for processing at least one function or operation, which may be implemented in hardware or software or a combination of hardware and software. .

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and like reference numerals designate like parts throughout the specification.

1 is a general overview of a customer reservation response and management system according to an embodiment of the present invention, Figure 2 is a block diagram showing the overall configuration of the customer reservation response and management system according to an embodiment of the present invention, Figure 3 FIG. 4 is a view illustrating customer information displayed through an active popup window when calling for customer reservation according to an embodiment of the present invention, and FIG. 4 is a popup window activated when calling for customer reservation according to an embodiment of the present invention. A diagram illustrating a user interface for inputting customer information through the.

First, referring to FIGS. 1 and 2, the customer reservation response and management system 1000 according to an embodiment of the present invention may include at least one of the first application 100, the second application 200, and the server 300. It may include.

The first application 100 is installed in the affiliated store terminal 10, and receives the call signal and caller information of the customer terminal 1 from the affiliated store phone (2) and transmits to the employee terminal 20, the caller ID On the basis of the input and output of the customer information, including the customer information and feature information of the merchant through the pop-up program, it is possible to process and manage the customer's reservation. To this end, the first application 100 is a call signal connection unit 110, visited reservation history information generation unit 120, feature information management unit 130, singularity information management unit 140, the first pop-up execution unit 150 , The sharing information setting unit 160, the first synchronization execution unit 170, and the customer dedicated employee setting unit 180 may include at least one.

The call signal connection unit 110 is connected to the affiliated store phone 2 through the affiliated store terminal 10 to receive the call signal and caller information of the customer terminal 1 from the affiliated store phone 2, and receives the received call signal and caller Information can be delivered to the employee terminal 20.

In more detail, the call signal connection unit 110 receives the caller information together with the call signal when the call signal is received at the affiliated store terminal 10, and the merchant phone 2 receives the call signal for a predetermined time or more. If not, the caller information can be transferred from the affiliated store phone 2 to the employee terminal 20 together with the call signal of the customer terminal 1 while the incoming call is switched to the predetermined employee terminal 20.

In addition, when the function of the call signal connection unit 110 is turned off, that is, when the automatic incoming call function is turned off, the affiliated phone 2 stores the missed list including the caller information, and the missed list information is stored in the call signal connection unit. The missed list information may be displayed through a pop-up window. In the case of selecting the phone number included in the missed list information, it is possible to automatically make a call to the corresponding customer terminal 1 through the affiliated store phone 2. That is, for the missed call, the absentee number is recorded, and the user can select the corresponding number and automatically make a call to the corresponding customer terminal 1 by picking up the handset of the affiliated phone 2.

The visit reservation history information generating unit 120 is based on the caller information of the customer received through the call signal connection unit 110, the scheduled visit, the number of visits, the number of reservation cancellation, the number of reservation failure and the recent visit information of the customer Visit reservation history information for can be generated. Here, the caller information may include the name and phone number of the customer who made the call, and the number of scheduled visits, number of visits, cancellation of reservations, and the number of non-bookings for the merchants are provided as numerical information for the corresponding merchants. The recent visit information may be provided as information about year / month / day / day / time / merchant name / visitors. The visit reservation history information generating unit 120 may be linked with the first pop-up execution unit 150 to transmit the corresponding information to the pop-up program for display.

The feature information manager 130 may receive and store feature information of a customer. Here, the characteristic information of the customer may include information such as the appetite, nationality, preference menu, relationship with the affiliated store, etc. of the customer when the affiliated restaurant is a restaurant. It may further include. The feature information management unit 130 may transmit the corresponding information to the pop-up program in cooperation with the first pop-up execution unit 150 and display the information through the affiliated store terminal 10, and may also be input.

The singularity information management unit 140 may select and store and manage the unusual order in the form of a tag when the customer makes a reservation. Here, the customer specific order may include information such as the purpose of the visit (birthday, dinner), additional services. The singularity information management unit 140 may be displayed in conjunction with the first pop-up execution unit 150 to transmit the corresponding information to the pop-up program through the affiliated store terminal 10 and may also be input.

The first pop-up execution unit 150 is linked to the visit reservation history information generation unit 120, feature information management unit 130, singularity information management unit 140, caller information, visit reservation history information, feature information and unusual details A pop-up program for inputting and outputting at least one of the information may be executed.

For example, as shown in FIG. 3, the first pop-up execution unit 150 may display caller information such as 'Yong Tae-soon' and '010-7108-1408', and 'Two visits scheduled, 16 visits in total' Visit reservation history information 'times, total cancellations 18 times, total No-show 0 times' can be displayed. In addition, it can display characteristic information such as customer characteristics, customer memo (memo according to customer request), reservation memo, preferred food, allergic food information, and special customer's special information such as 'birthday, dinner, baby chair, baby meal'. You can mark your order.

Such specific information can be selected and input in a tag manner. For example, as illustrated in FIG. 4, a drinking tag button, a birthday tag button, a family meeting tag button, a baby chair tag button, a VVIP tag button, and an anniversary tag button Tag button for various special features such as call tag tag button, room request tag button, vegetarian tag button, quiet seat tag button, view seat tag button, group guest tag button, truthful customer tag button, prepaid customer tag button It may be configured to provide and select a desired tag among them. The reservation memo may be freely entered by a user directly inputting text, and the detailed reservation information may be entered by selecting a list item.

On the other hand, as shown in Figure 3 through the pop-up window provided through the first pop-up execution unit 150 can perform the reservation business processing such as new reservation, reservation change, reservation cancellation.

The sharing information setting unit 160 selects at least one of visit reservation history information, feature information, and singularity information through a pop-up program of the first pop-up execution unit 150, and the selected information is changed through the server 300. Can be set to share with the merchant.

More specifically, the shared information setting unit 160 selects each selection area for distinguishing the visit reservation history information, the characteristic information, and the singularity information through a pop-up program of the first pop-up execution unit 150 for a predetermined time or more. If maintained as, information belonging to the selected area may be set to be shared through the server 300.

For example, in the pop-up window shown in FIG. 3, when the user touches or clicks the selection area of '0 total no-show times' for about 2 seconds, a selection button called 'sharing setting' may be displayed in a pop-up form. If the user selects the information, that is, the total number of no-shows (or no-show percentage [%] for all affiliates) can be shared with other merchants through the server 300. In addition, 'allergy' Alternatively, when the user touches or clicks the selection area of 'true customer' for about 2 seconds, a selection button called 'sharing setting' may be displayed in a pop-up form, and when the button is selected, allergic information or true customer of the corresponding customer Information can be shared with other merchants.

The first synchronization execution unit 170 may execute real time synchronization with the second application 200. That is, the information processed and managed in the first application 100 may be synchronized with the second application 200 to input and output the same information in real time, and when the call signal of the customer terminal 1 is received, the first application ( When the pop-up program is activated in 100, the second application 200 may also display the same pop-up program through the employee terminal 20. In this case, newly registered information through the first application 100 or the second application 200 may be changed in real time through each pop-up program to check the information in the same manner.

The first synchronization execution unit 170 may be connected to the second application 200 through a wireless communication such as Bluetooth or Wi-Fi to execute real time synchronization.

The dedicated customer service setting unit 180 matches the specific phone number of the phone number of the customer terminal 1 and the phone number of the specific employee terminal of the employee terminal 20, and the corresponding customer terminal only with the matched employee terminal 20 Call signal and caller information of (1) can be set to be delivered. If there is an employee who handles the customer for the true customer, that is, a manager or a manager, the corresponding customer phone number and the employee phone number are set through the customer dedicated employee setting unit 180, and the corresponding customer is received from the customer. Employees who have difficulty responding to the call don't have a call signal and can connect with a staff member who can respond immediately to minimize unnecessary friction with the customer.

In this case, not only the employee terminal 20, but also the incoming call from the customer currently registered through the second application 20 installed in all the employee terminal 20 can be confirmed through a synchronized pop-up program.

As such, when the first application 100 receives the call signal and the caller information from the affiliated phone 2, the call signal is passed to the employee terminal 20, and the detailed customer information stored on the basis of the caller information of the customer (customer) By calling each person's name, phone number, customer characteristics, recent visits, etc. and displaying them in a pop-up manner, it is possible to provide prompt, more accurate and quality response to the customer when connecting to the customer.

In addition, through real-time synchronization with the second application 200 to be described later, not only the first application 100 but also through the second application 200 can be remotely customer service, if necessary, input new information about the customer. And optionally share information about your customers with other merchants.

Accordingly, a particular affiliated store makes it easy to determine whether the customer is to be careful based on the no-show weight by checking the no-show history information even for new customers.

Meanwhile, in the present embodiment, the affiliated store terminal 10 may mean a point of sales (POS) device or a desktop PC (desktop PC) connected to an Internet communication line, but is not limited thereto and may mean various portable information communication terminal devices. You may. For example, it may include not only a smart phone or a tablet PC, but also a slate PC, a notebook computer, and the like. Of course, the affiliated store terminal 10 applicable in the present embodiment is not limited to the above-described type, and may include all terminal devices capable of communicating with external devices.

In addition, the affiliated store terminal 10 may be connected to the employee terminal 20 to be described later through a wireless communication such as Bluetooth (Bluetooth) or Wi-Fi (Wi-Fi) may be synchronized in real time.

The second application 200 may be installed in the employee terminal 20, respectively, and may be synchronized with the first application 100 in real time to input and output customer information through a pop-up program. To this end, the second application 200 may include a second synchronization execution unit 210 and a second pop-up execution unit 220.

The second synchronization execution unit 210 may execute real time synchronization with the first application 100. The second synchronization execution unit 210 may be connected to the second application 200 through a wireless communication such as Bluetooth or Wi-Fi to execute real time synchronization.

The second pop-up execution unit 220 may execute a pop-up program for inputting and outputting at least one of customer caller information, visit reservation history information, feature information, and singularity information through the second synchronization execution unit 210.

Here, the caller information may include the name and phone number of the customer who made the call, and the number of scheduled visits, number of visits, cancellation of reservations, and the number of non-bookings for the merchants are provided as numerical information for the corresponding merchants. The recent visit information may be provided as information about year / month / day / day / time / merchant name / visitors. The visit reservation history information may be displayed through the employee terminal 20 by transferring the corresponding information to the pop-up program in cooperation with the second synchronization execution unit 210 and the second pop-up execution unit 220, and may also be input. .

5 is a diagram illustrating a user interface for changing a reservation of a customer according to an embodiment of the present invention.

As shown in FIG. 5, the first and second applications 100 and 200 display a reservation management screen in the form of a time table, and change a reservation (time, table change), meal time change by a drag method. For example, table placement can be performed in the wait list.

6 is a diagram illustrating a function of automatically generating a reservation guide letter according to an embodiment of the present invention.

As illustrated in FIG. 6, the first and second applications 100 and 200 may transmit a reservation completion message to the corresponding customer terminal 1 for the customer who has completed the reservation. The final booking confirmation letter is also automatically sent to the no show, so the final reservation confirmation letter can be automatically sent the day before or the day of the reservation. In addition, it is possible to conveniently confirm or cancel the reservation in advance because the customer can be selected to cancel the reservation or confirm the reservation through the sent letter. In addition, the reservation confirmation and cancellation information received through the text service may be reflected and displayed on the first and second applications 100 and 200.

7 is a diagram illustrating an integrated management function for a plurality of affiliated stores according to an embodiment of the present invention.

As illustrated in FIG. 7, the first and second applications 100 and 200 may manage a customer database through a database linkage function for customer information between affiliate stores or branches.

For example, at point A, VIP customers can receive VIP calls at point C, and vice versa, integrating blacklisted or habitual no-show customers.

In addition, the reservation score and the reservation status between the affiliated stores or branches can be grasped at a time.

The server 300 is a means for sharing the selected information among the customer information among the affiliated stores, so that detailed information such as the customer's visit reservation information, feature information, unusual information, etc. can be selectively shared among the affiliated stores. do.

The server 300 has the same configuration as a conventional web server in hardware, and the software is implemented through various types of languages such as C, C ++, Java, Visual Basic, Visual C, etc. to perform various functions. It may include a module.

What has been described above is just one embodiment for implementing the customer reservation response and management system according to the present invention, and the present invention is not limited to the above embodiment, and as claimed in the following claims, Without departing from the gist of the present invention, one of ordinary skill in the art will have the technical spirit of the present invention to the extent that various modifications can be made.

1000: Customer's Reservation Management System
100: first application
110: first call signal connection unit
120: first synchronization execution unit
130: visit reservation history information generation unit
140: feature information management unit
150: unusual information management
160: first pop-up execution unit
170: dedicated customer service setting unit
180: shared information setting unit
200: second application
210: second call signal connection unit
220: second synchronization execution unit
230: second pop-up execution unit
300: server
1: customer terminal
2: merchant phone
10: Merchant Terminal
20: Employee Terminal

Claims (7)

It is installed in the merchant terminal, receives the caller information of the customer terminal from the merchant phone, inputs and outputs the customer information including the use information and characteristic information of the customer through the pop-up program based on the caller information, the reservation service of the customer A first application for processing and managing; And
A server for sharing the selected information among the customer information among the affiliated stores,
The first application,
A visit reservation history information generation unit for generating visit reservation history information about the visited number of visits, the number of visits, the number of reservation cancellations, the default number of reservations, and the recent visit information of the corresponding customer based on the caller information;
A feature information manager to receive and store feature information of a customer;
A singularity information management unit that receives and stores and manages a customer's unusual order in a selection method of a tag button when a customer makes a reservation;
A first pop-up execution unit executing a pop-up program for inputting / outputting at least one of the caller information, the visit reservation history information, the feature information, and the singularity information; And
Selecting at least one of the visit history information, the feature information and the singularity information displayed through the pop-up program of the first pop-up execution unit, and setting the sharing information to share the selected information with other merchants through the server Including wealth,
The characteristic information includes at least one of customer's appetite, customer's nationality, customer's preference menu, customer's relationship with merchant, customer's personality, customer's habit and customer's allergy food,
The tag button for the unusual order, drinking tag button, birthday tag button, family meeting tag button, baby chair tag button, baby chair tag button, baby plate tag button, VVIP tag button, anniversary tag button, callage tag button , One of the room request tag button, vegetarian tag button, quiet seat tag button, view seat tag button, group guest tag button, truthful customer tag button and prepaid customer tag button,
The sharing information setting unit,
If each selection area for distinguishing the visit reservation history information, the feature information, and the singularity information is selected for a predetermined time or more through a pop-up program of the first pop-up execution unit, information belonging to the selection area is stored in the server. Customer booking response and management system, characterized in that set to be shared through.
delete delete delete According to claim 1,
Each customer terminal is installed in the customer terminal, the customer reservation response and management system further comprises a second application for inputting and outputting the customer information through a pop-up program in real time synchronized with the first application.
The method of claim 5,
The first application,
Further comprising a first synchronization execution unit for real-time synchronization with the second application,
The second application,
A second synchronization execution unit for real time synchronization with the first application; And
And a second pop-up execution unit executing a pop-up program for inputting and outputting at least one of the caller information, the visit reservation history information, the feature information, and the singularity information through the second synchronization execution unit. Hospitality and management system.
The method of claim 5,
The first application,
Matching a specific phone number of the phone number of the customer terminal and the phone number of a specific employee terminal of the employee terminal, and a dedicated customer service staff setting unit for setting the call signal and caller information of the corresponding customer terminal only to the matched employee terminal Customer booking and management system comprising a.

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