KR101260681B1 - Caller information providing customer management system and method thereof - Google Patents

Abstract

PURPOSE: A client management system for providing a sender information history and a method thereof are provided to easily record and store consultation content after a consultation. CONSTITUTION: A system comprises a sensing module(2a), a search processing module(2b), a client information history database(2c), and an information history screen activation management module(2d). When the client attempts to call connection to a user, the system automatically senses a call connection signal and searches a sensed phone number in the client information history database. When client information registered in the phone number is existed, the system provides the client information to a user on a screen. The user records consultation content by using a memo input screen. The consultation content is stored in the client information history database. The consultation content is utilized to a next consultation. [Reference numerals] (2a) Call connection signal sensing module; (2b) Search processing module; (2c) Client information history database; (2d) Information history screen activation managing module; (2e) Memo input screen activation managing module; (2f) Service management module

Description

CALLER INFORMATION PROVIDING CUSTOMER MANAGEMENT SYSTEM AND METHOD THEREOF}

The present invention relates to a customer management system, and more specifically, retrieves the phone number received by the mobile phone from the customer information history database and provides the customer's information history and personal information on the mobile phone screen before and during the call when the phone number of the customer is confirmed. The present invention relates to a customer management system and method for activating a call history memo input screen for inputting a call memo at the end of a call, and providing a caller information history to enhance the convenience of the customer care system by inputting and storing a call memo.

Customer management systems are known that provide customer care services for users who need to be in close contact with many customers, such as in business or sales.

In recent years, mobile communication has been widely used, and mobile phones with wireless Internet access are widely used. In response to this, customer management system mobile applications are being released. Therefore, the customer management service user can use the customer management system mobile application by downloading and installing the customer management system mobile application on the mobile phone, or using the customer management system on the mobile web browser, which is available through the wireless Internet, in performing work outside the limited space and time. It is utilized.

Conventional technology related to the customer management system, when using a customer care service mobile application installed in a mobile phone, when a call from a customer calls and ends after the user connects to the customer care service mobile application of the mobile phone to schedule or schedule associated with the customer Or go through the process of taking simple notes.

However, in the conventional customer management system, when a call is received from a customer, the caller's phone number is displayed on the screen of the mobile phone or only the caller's name is displayed. In order to check the customer information, there is a problem such as using a notebook of customer information or stopping the call and checking the customer information on the mobile phone again. That is, the conventional customer management system does not properly check the information on the customer and does not perform the customer management service effectively when the customer receives the phone call unless the user remembers all the information of the numerous customers when the call is made. There is a problem.

The present invention is to solve the above-described problems, if the phone number of the call request from the customer information history database to retrieve the customer's phone number can be useful in managing a large number of customers by displaying the information history of the customer on the mobile phone screen It is to provide a customer management system and a method for providing a caller information history that automatically enters and saves the call memo without going through a few steps is automatically activated by the call memo input window that can enter the call memo after the end of the call.

Customer management system providing a caller information history of the present invention for solving the above problems is a call connection signal detection module for automatically detecting a call connection signal; A search processing module for retrieving the call target phone number from the customer information history database of the application as the call connection signal is detected and extracting the information history of the corresponding customer from the customer information history database when it is identified as the phone number of the customer; A customer information history database for storing a customer's phone number and information history; If the call destination phone number is identified as a customer in the customer information history database, receiving and processing the information history of the call destination phone number from the customer information history database, including an information history screen activation management module to generate and automatically activate the information history screen; Characterized in that made.

In addition, the customer system providing a caller information history according to the present invention includes a call connection signal detection module for automatically detecting a call connection signal or a call termination signal; When the call connection signal is detected, the call target phone number and user number requested for a call connection are transferred to the customer information history database of the web server customer management system, and the call memo is stored on the call history memo input screen when the call memo is selected. A transmission management module for transmitting to the user memo management module of the server customer management system; A customer information history reception management module for receiving the information history of the call destination phone number from the customer information history database as the call destination phone number is searched in the customer information history database on the web server customer management system and confirmed as the phone number of the customer; An information history screen activation management module for generating and automatically activating the information history screen by processing the received information history data; And a memo input screen activation management module for automatically activating a call history memo input screen when the call end signal is detected.

In addition, the customer management system for providing a caller information history according to the present invention includes a call connection signal detection module for automatically detecting a call connection signal or a call termination signal; A customer information history database for storing a customer's phone number and information history; A search processing module for searching the call destination phone number in the customer information history database of the application; When the call destination phone number is identified as the customer's phone number in the customer information history database, the information history screen is generated and automatically activated by receiving the information history of the call destination phone number from the customer information history database and processing the information history. An activation management module; A memo input screen activation management module for automatically activating a call history memo input screen when the call end signal is detected; It comprises a synchronization management module for synchronizing the customer information history database of the application and the customer information history database of the web server customer management system, and further using the user number stored in the application in the background method in the mobile phone A background login processing module for accessing the server without logging in; A user authentication module for requesting user authentication to the web server customer management system when starting to use the service of the application; When the user authentication is completed, the user number management module for receiving and storing the user number transmitted from the web server customer management system is characterized in that it further comprises.

In addition, the customer management service method for providing a caller information history according to the present invention includes the steps of the app automatically detects a call connection signal; Retrieving the call target phone number from the customer information history database of the application and extracting the information history of the corresponding phone number after identifying the phone number of the customer, and generating the information history screen of the corresponding customer and automatically activating the first step; When the call is connected, the second step of automatically activating the information history screen of the customer characterized in that it comprises the step of automatically detecting the call termination signal generated at the end of the call and the information history screen.

In addition, the customer management service method for providing a caller information history according to the present invention includes the steps of the app automatically detects a call connection signal; Retrieving the call target phone number from the customer information history database of the application and extracting the information history of the corresponding phone number after identifying the phone number of the customer, and generating the information history screen of the corresponding customer firstly; When the call is connected, activating the information history screen of the corresponding customer secondly; Automatically detecting, by the application, a call termination signal generated at the end of a call; Generating a call history memo input screen and automatically activating the mobile phone; Write a call memo or schedule on the call history memo input screen and press the save button to save the call memo or schedule in the customer information history database of the application, and press the non-save button or the close button to exit the call history memo input screen. Characterized in that it comprises a step.

In addition, the customer management service method for providing a caller information history according to the present invention includes the steps of the app automatically detects a call connection signal; Transmitting the call request phone number and the user number stored in the application to the web server customer management system and automatically logging in without logging into the web server customer management system; When the target phone number is identified as the phone number of the customer in the customer information history database of the web server, extracting the information history of the corresponding phone number and transmitting the information to the application; When the call is connected, activating the information history screen of the corresponding customer secondly; And the step of automatically detecting the call termination signal generated at the end of a call and terminating the information history screen. Further, as the call termination signal is detected, a call history memo input window is automatically activated. To create and save a call memo or schedule in the call history memo input window, transfer the call number, call memo and user number to the web server customer management system, and exit the call history memo input window if not desired. It features.

The present invention improves the convenience of customer management by providing a user's information history on the mobile phone screen when a call is received from the customer, thereby providing the user with a history of information about the customer before the call.

According to the present invention, the call history memo input screen is automatically activated after the call so that a memo can be input and stored on the screen, so that the call history can be utilized during customer management, thereby improving convenience of customer management.

In addition, the present invention can immediately enter the memo when the call history memo input window is activated automatically after the phone call without having to look for a menu for setting a call history, call memo, schedule separately, the memory of the call details are vivid This simplifies the process of finding a menu several times.

In the present invention, by accessing in a background manner using a user number, the application is automatically activated without logging in to the application and the web server customer management system, and it is possible to access the web server, providing convenience to the user and reducing work time. give.

The present invention can reduce the web traffic by providing the information history screen by extracting the information history from the customer database only by the application itself without interworking with the web server, and can provide a stable service without being limited to the communication environment. That is, the present invention can omit the step of transmitting and receiving data between the app and the web server for each call by generating the information history screen by the app itself, thereby providing a stable service without being restricted by the communication environment.

1 is a configuration diagram of a customer management system mobile application according to a first embodiment of the present invention.
2 is a block diagram of a customer management system mobile application according to a second embodiment of the present invention.
3 is a block diagram of a customer management system mobile application according to a third embodiment of the present invention.
4 is a block diagram of a web server customer management system according to an embodiment of the present invention.
FIG. 5 is a diagram illustrating an execution sequence of a method of activating an information history screen in FIG. 1.
FIG. 6 is a diagram illustrating an execution procedure of a method of activating an information history screen and a call history memo input screen in FIG. 1.
FIG. 7 is a diagram illustrating an execution procedure of a method of providing an information history by activating an information history screen when interworking between an application and a web server customer management system in FIG. 2.
FIG. 8 is a diagram illustrating an execution procedure of a method in which a call history memo input screen is activated by activating an information history screen when an application and a web server customer management system are interlocked with each other in FIG. Drawing.
9 is a view showing a service start execution sequence of the customer management system mobile application according to the present invention.
10 is a diagram illustrating an example of an information history screen that is a first activation screen before call connection.
11 is a diagram illustrating an example of an information history screen that is a second activation screen during a call connection.
12 is a diagram illustrating an example of a call history memo input screen that is a third activation screen after a call ends.
13 is a schematic diagram illustrating a customer management system and method for providing a caller information history.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

Referring to Figures 1 to 13 customer service system and method for providing a caller information history according to the present invention will be described as follows.

The customer management system mobile application (hereinafter referred to as an app) 2 shown in FIG. 1 is a call connection signal detection module 2a, a search processing module 2b, a customer information history database 2c, and an information history screen activation management. Module 2d, memo input screen activation management module 2e, and service management module 2f.

The call connection signal detection module 2a automatically detects the call connection signal and transmits it to the search processing module 2b.

The search processing module 2b searches for the call destination phone number in the customer information history database 2c of the application as the call connection signal is detected, and if the customer is confirmed as the customer, the information history of the corresponding customer from the customer information history database 2c. Extract

The customer information history database 2c stores information history related to the customer, such as the customer's personal information, family information, anniversary information, purchase history, memo history information, including the customer's phone number and the customer's information history.

Information history screen activation management module (2d) is a call target from the customer information history database (2c) when the call destination phone number is confirmed as the customer's phone number by the search processing module (2b) in the customer information history database (2c) It receives and processes the information history of the phone number and automatically generates the information history screen on the phone screen.

10 and 11, the information history screen displays the customer's own information, his / her birthday, wife's birthday, children's birthday, recent memo information, purchase history information, and the like. 10 is an information history screen displayed on a mobile phone before call connection when an incoming call is received. If you press the call button on this screen, the call is connected. If you press the reject button, the call is disconnected and the information history screen is closed.

11 shows a state in which a call information screen is activated. That is, the information history screen displayed on the mobile phone during the call when the call is pressed by pressing the call button on the information history screen of FIG. Therefore, the user of the application can call the customer while referring to the information history of the customer during the call.

The memo input screen activation management module 2e generates a call history memo input screen as the call termination signal is detected and automatically activates the mobile phone screen. Call history memo input screen, the call history memo input screen as shown in Figure 12 is automatically activated when the call end button on the information history screen of FIG. The call history input screen shown in FIG. 12 is a call memo input box 12 for creating an additional memo about the call history 11 and the contents of the call and a date and time setting 14 as a schedule setting item for registering repeated schedules. ), A notification setting 13 function for informing the user of the schedule in advance is provided.

The save button 15 is a button for storing a call memo or schedule. When the save button is pressed, the call memo and schedule entered in the call history memo input screen are stored in the application or the web server customer management system.

The close button 16 is a button for closing the call history note input window without storing the call memo. That is, if the call history memo input window is activated after the call is terminated but the call memo is not stored, the call history memo input window is terminated when the close button is pressed.

Here, the call connection signal is a signal generated by the OS of the mobile phone when a call connection request, that is, a signal generated when a call is made to the user's mobile phone. The call end signal is a signal generated by the OS of the mobile phone at the end of the call.

The service management module 2f manages and processes data related to the service executed by the customer and the service list to be executed.

Customer management system mobile application 3 according to the present invention shown in Figure 2 is a call connection signal detection module (3a), transmission management module (3b), customer information history reception management module (3c), information history screen activation management module (3d), a memo input screen activation management module 3e, a user authentication module 3f, a user number management module 3g, a background login processing module 3h, and a service management module 3i.

The call connection signal detection module 3a automatically detects a call connection signal or a call termination signal.

The transmission management module 3b transmits the call target phone number and the user number to the customer information history database of the web server customer management system when the call connection signal is detected, and the storage of the call memo on the call log entry screen. As selected, the call memo is transmitted to the customer contact history memo management module 7c of the web server customer management system.

Customer information history reception management module (3c) is a phone number of the target phone number from the customer information history database (7a) as the call target phone number is retrieved from the customer information history database (7a) on the web server customer management system and confirmed as a customer Receive information history.

The information history screen activation management module 3d processes the received information history data to generate an information history screen and automatically activates the mobile phone screen.

 The memo input screen activation management module 3e generates a call history memo input screen as the call termination signal is detected and automatically activates it on the mobile phone screen.

The user authentication module 3f requests user authentication to the web server customer management system when starting to use the service of the application.

The user number management module 3g receives and stores the user number transmitted from the web server customer management system as the user authentication is completed.

The background login processing module 3h uses the user number stored in the application to access the application from the mobile phone without login in the background.

The service management module 3i is a module for processing data related to a service executed to a customer and a list of services to be executed.

Customer management system mobile application 4 according to the invention shown in Figure 3 is a call connection signal detection module 4a, search processing module 4b, customer information history database 4c, information history screen activation management module 4d ), A memo input screen activation management module 4e, a user authentication module 4f, a user number management module 4g, a background login processing module 4h, and a service management module 4i.

The call connection signal detection module 4a automatically detects a call connection signal or a call termination signal. The call connection signal detection module 4a detects the call connection signal before the call connection and detects the call end signal at the end of the call.

The search processing module 4b retrieves the call destination phone number from the customer information history database 4c provided in the application and extracts the information history of the corresponding customer from the customer information history database 4c when it is confirmed as a customer.

The customer information history database 4c stores information history related to the customer such as customer's own information, family information, anniversary information, purchase history, memo history information, including the customer's phone number and the customer's information history.

The information history screen activation management module 4d receives the information history of the call destination phone number from the customer information history database and processes the information history when the call destination phone number is identified as the customer's phone number in the customer information history database. Create a screen and activate it automatically.

The memo input screen activation management module 4e generates and automatically activates a call history memo input screen as the call end signal is detected.

The user authentication module 4f requests user authentication to the web server customer management system when starting to use the service of the application.

The user number management module 4g receives and stores the user number transmitted from the web server customer management system as the user authentication is completed.

The background login processing module 4h uses the user number stored in the application to access the application from the mobile phone without login in the background.

That is, the mobile phone user automatically detects a call connection signal generated when a call is connected by the app's call connection signal detection module 4a and uses the user number in the background login processing module 4h without the login being activated immediately. . That is, the background login processing module 4h skips the login process in which the user inputs an ID and a password into the application and enables the application to detect a call connection signal and immediately activate it.

The synchronization management module 4j synchronizes the customer information history database 4c of the application and the customer information history database 7a of the web server customer management system. That is, after configuring the customer information history database (4c) in the application, and receives the information history data from the web server, and processes the data by the application itself, the synchronization management module (4j) of the application and the web server customer management system later Synchronize the data. When the customer information history is entered, stored, inquired or modified in the customer information history database of the application, and the customer information is added, changed or deleted in the mobile phone application or the web server customer management system, the synchronization management module 4j automatically generates the application and the web. Synchronize the server's customer management system. Therefore, the present invention eliminates the step of transmitting and receiving data between the application and the web server for each call, thus solving the web traffic problem and providing a stable service without being restricted by the communication environment.

The service management module 4i processes data related to the service executed to the customer and the service list to be executed.

Web server customer management system of the present invention shown in Figure 4 is a customer information history database (7a), user information management module (7b), customer contact history memo management module (7c), schedule management module (7e), service management module 7f and a text message / mail management module 7g.

The customer information history database 7a generates and stores the information of the customer, including the customer's personal information, family information, anniversary information, purchase history, memo history information, including the customer's phone number and the customer's information history, and the like. The relevant information history is stored.

The user information management module 7b requests user authentication from the app and transmits the user number to the app when it is confirmed as a user.

Customer contact history memo management module 7c stores and manages the call memo or call history transmitted from the application.

The schedule management module 7e registers and manages data related to schedules of users and customers. The schedule management module 7e is configured to collectively manage the schedule of the customer management service user.

The service management module 7f processes data related to the service executed to the customer and the service list to be executed.

 The text message / mail management module 7g may register and manage mail, text transmission, transmission history, and text transmission content on the web.

FIG. 5 is a diagram illustrating an execution procedure of a method of activating an information history screen in FIG. 1 (the first embodiment).

Call connection signal detection module (2a) of the application automatically detects the call connection signal (S1). Subsequently, the search processing module 2b searches for the call destination phone number in the customer information history database of the application (S2). If the call destination phone number is confirmed as the customer's phone number in the search processing module (2b) (S3), after extracting the information history of the corresponding phone number (S4), the information history screen activation management module displays the information history screen of the customer. Create and automatically activate primary (S5). When the call button of the mobile phone is pressed, the call is connected (S6), and the information history screen activation management module (2d) automatically activates the customer's information history screen secondary (S7). If the call connection signal detection module (2a) of the application automatically detects the call termination signal generated at the end of the call (S8), the information history screen activated in the mobile phone ends.

 FIG. 6 is a diagram illustrating an execution procedure of a method of activating an information history screen and a call history memo input screen in FIG. 1 (the first embodiment). Call connection signal detection module (2a) of the application automatically detects the call connection signal (S1). The search processing module 2b retrieves the call destination phone number from the customer information history database 2c of the application (S2). If the call destination phone number is confirmed as the customer's phone number in the search processing module (2b) (S3), after extracting the information history of the corresponding phone number (S4), the information history screen activation management module (2d) is the customer's information Create a history screen and automatically activate the primary (S5). When the call button of the mobile phone is pressed, the call is connected with the customer of the received phone number (S6), and the information history screen activation management module 2d automatically activates the information history screen of the corresponding customer (S7). When the call connection signal detection module of the application automatically detects the call termination signal generated at the end of the call (S8), the memo input screen activation management module 2e generates a call history input screen and automatically activates the mobile phone (S9). ). To save the call memo or schedule created on the call history memo input screen (S10) If the save button is pressed, the call memo or schedule is stored in the customer information history database (2c) of the application (S11), the non-save button or the close button Press to close the call log screen.

FIG. 7 is a view showing an execution procedure of a method of providing an information history by activating an information history screen by interworking between an application and a web server customer management system in FIG. 2 (second embodiment).

Call connection signal detection module (3a) of the application automatically detects the call connection signal (S1). The transmission management module 3b transmits the call target phone number requested by the call connection and the user number stored in the application to the web server customer management system (S2) and is automatically logged in without logging into the web server customer management system. If the phone number of the target phone number is retrieved from the customer information history database 7a of the web server (S3) and confirmed as the phone number of the customer (S4), the web server customer management system extracts the information history of the corresponding phone number and sends it to the application. (S5), the customer information history reception management module 3c receives the information history and the information history screen activation management module 3d generates the information history screen and activates the mobile phone primarily (S6). When the call button of the mobile phone is pressed, the call is connected with the customer of the received phone number (S7), and the information history screen activation management module 3d activates the information history screen of the corresponding customer (S8). The call connection signal detection module (3a) of the application automatically detects the call termination signal generated at the end of the call (S9), and ends the information history screen activated in the mobile phone.

8 is a method of storing a call memo by activating the information history screen at the time of interworking between the application and the web server customer management system in FIG. This figure shows the execution order.

Call connection signal detection module (3a) of the application automatically detects the call connection signal (S1). The transmission management module 3b transmits the call target phone number requested by the call connection and the user number stored in the application to the web server customer management system (S2) and is automatically logged in without logging into the web server customer management system. If the phone number of the target phone number is retrieved from the customer information history database 7a of the web server (S3) and confirmed as the phone number of the customer (S4), the web server customer management system extracts the information history of the corresponding phone number and sends it to the application. (S5), the customer information history reception management module 3c receives the information history and the information history screen activation management module 3d generates the information history screen and activates the mobile phone primarily (S6). When the call button of the mobile phone is pressed, the call is connected (S7), and the information history screen activation management module 3d activates the information history screen of the corresponding customer (S8). When the call connection signal detection module (3a) of the application automatically detects the call termination signal generated at the end of the call (S9), the memo input screen activation management module (4e) automatically calls the call history memo input window without the operation of a separate button Activated (S10), the call memo or schedule recorded in the call history memo input window automatically transfers the call number, call memo and user number to the web server customer management system (S12), and automatically to the corresponding customer memo of the customer management system. Save (S13), the call history note input window is terminated when the close button for not saving is pressed.

9 is a view showing a service start execution sequence of the customer management system mobile application according to the present invention.

First, when the customer management system mobile application is selected in the mobile phone app store, the application is automatically downloaded and installed in the mobile phone (S1).

The customer care service application is automatically assigned to the user number from the web server as the first login and is automatically stored in the user number management module (S2).

Since the user number is stored in the user number management module of the application, the service of the application is possible (S3).

FIG. 13 schematically illustrates a customer management system and method for providing a caller information history shown in FIGS. 1 to 12.

Referring to FIG. 13, the customer management service system providing the caller information history according to the present invention includes a first mobile phone 1, a customer management system mobile application installed in the mobile phone (2 or 3 or 4), and a second mobile phone 5. , A web server 6, a customer management system 7 installed on the web or a computer, an operating system (O / S) 8 embedded in the first mobile phone, and a base station 9.

If the application automatically detects a call connection signal generated by the first mobile phone OS (8) when a call is received from the second mobile phone (5) via the base station (4) to the first mobile phone (1) The number is retrieved from the customer information history database stored in the application or web server customer management system. When the second mobile phone number is confirmed as the phone number of the customer, after extracting the information history of the corresponding phone number, the information history screen of the customer is generated and the information history screen as shown in FIG. 10 is automatically activated on the screen of the mobile phone 1. When the call button is pressed on the first mobile phone 1, the call is connected, and the user automatically reactivates the information history screen as shown in FIG. 11 so that the user can refer to the information history of the customer during the call with the customer. Let's do it.

Thereafter, when the application automatically detects a call termination signal generated at the end of a call, it generates a memo call history memo history screen and automatically activates the mobile phone (1). Saves the call memo or schedule created on the call log entry screen and exits the call log entry screen.

Thereafter, the reloading of the customer management system mobile application (2 or 3 or 4) of the app is immediately loaded because the application is activated in a background manner even if a login signal is not input.

As described above, the conventional technology may not check the customer's information and may not properly respond to the customer's demand when talking with the customer. However, when the user receives a phone call from the customer, the present invention may provide information about the customer's information history before the call is connected. Checking directly on the phone screen has the effect of providing optimal services to customers. In addition, the call history input screen, which enables you to enter the contents of the call after the end of the call, is immediately activated, which shortens a few steps, such as finding a menu for entering a note, and allows you to enter a call when the call is live. There is an advantage.

It is to be understood that those skilled in the art to which the invention pertains are illustrative in all respects and not restrictive. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the present invention as defined by the appended claims rather than the foregoing description. Should be.

2,3,4: customer management system mobile application 2a: call connection signal detection module
2b: search processing module 2c: customer information history database
2d: Information history screen activation management module 2e: Memo input screen activation management module
2f: service management module 3a: call connection signal detection module
3b: Transmission management module 3c: Customer information history reception management module
3d: Information history screen activation management module 3e: Memo input screen activation management module
3f: User authentication module 3g: User number management module
3h: background login processing module 3i: service management module
4a: call connection signal detection module 4b: search processing module
4c: customer information history database 4d: information history screen activation management module
4e: memo input screen activation management module 4f: user authentication module
4g: User number management module 4h: Background login processing module
4i: service management module 4j: synchronization management module
7: Web server customer management system 7a: Customer information history database
7b: User information management module 7c: Customer contact history memo management module
7e: schedule management module 7f: service management module
7g: text message / mail management module

Claims (9)

delete delete delete delete In the customer management system consisting of a mobile and a web server,
The application provided in the mobile,
A call connection signal detection module for automatically detecting a call connection signal;
A customer information history database for storing a customer's phone number and information history;
A search processing module for retrieving the call target phone number from the customer information history database when the call connection signal is detected and extracting the information history of the corresponding customer if the phone number of the customer is confirmed;
An information history screen activation management module for receiving the information history of the customer extracted from the customer information history database and generating and automatically activating the information history screen;
A memo input screen activation management module for automatically activating a call history memo input screen when a call end signal is detected;
A user authentication module for requesting user authentication to a web server customer management system when starting to use a service of the application;
A user number management module for receiving and storing a user number transmitted from a web server customer management system when user authentication is completed;
A background login processing module for immediately activating the application without logging in by using a user number stored in the application when the call connection signal is detected;
A synchronization management module for synchronizing the customer information history database of the application with the customer information history database of the web server customer management system;
Includes a service management module that processes data about services executed to customers and a list of services to be executed,
The customer management system provided in the web server,
A customer information history database for generating and storing an information history including a customer's phone number and personal information, a purchase history, and a memo history;
A user information management module for requesting user authentication in the app and transmitting a user number to the app when the user is authenticated;
A customer contact history note management module for storing and managing a call memo or a call history transmitted from the application;
A schedule management module for registering and managing data related to schedules of users and customers;
A text message / mail management module for registering and managing mail and text transmission and transmission details and contents;
A customer management system providing a caller information history, comprising: a service management module for processing a service and a list of services to be executed and data to be executed. delete delete delete delete

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