KR101177721B1 - Customer management system execution method using smart phone mobile browser and system thereof - Google Patents

Abstract

PURPOSE: A method for executing a customer management system using a mobile browser of a smart phone and a system thereof are provided to write a memo soon after a telephone call and simplify several procedures for inputting a telephone conversation. CONSTITUTION: A automatic call history generating and activating module automatically stores call history data in a mobile application or in a web server customer management system(S4). The automatic call history generating and activating module generates a call history/memo input screen(S5). If a calling function is called, a call is connected to a selected customer phone number(S6,S7). If the call is terminated, the temporarily stored call history/memo input screen is automatically activated(S10). The automatic call history generating and activating module stores an inputted memo and schedule in a customer management service mobile application or in the web server customer management system or not(S12,S13).

Description

CUSTOMER MANAGEMENT SYSTEM EXECUTION METHOD USING SMART PHONE MOBILE BROWSER AND SYSTEM THEREOF}

The present invention relates to a customer management system using a smartphone, and more particularly, a method and system for executing the customer management system, which simplifies the procedure of managing a customer using a mobile browser of a smartphone when using the customer management system in a smartphone. It is about.

Customer management systems are known to support customer management for users who need to be in contact with many customers and maintain close management, including sales-oriented users. Among these conventional customer management systems, users are required to There are systems and methods for registering and managing customers on the web by accessing a specific customer management system program from a computer.

In recent years, however, smart phones capable of wireless Internet access while moving are widely used, and in response to the case of carrying out work while moving out of the limited space, the customer management service mobile application can be downloaded and installed on the smart phone, or over the wireless Internet. Technologies that utilize customer management systems on mobile web browsers are emerging.

Looking at the prior art related to the customer management system using a smartphone in more detail, when using a customer care service mobile application installed on a smartphone, the call method with the customer after searching the customer phone number on the service screen, the smartphone phonebook You can make a call by selecting a customer at the phone or by pressing a phone number, and the method of managing the history after the call is a multi-step process provided by the customer care service mobile application to store and manage call history and needs. Doing. For example, a method of managing a call log is generally known by moving to a schedule screen, a memo screen, a contact log management screen, and then entering and storing a call log, a memo, and a schedule.

Therefore, when using a mobile application for customer management, in order to make a call with the customer and manage the call log, a user must perform a call connection operation of the smart phone and the inquiry, search, and input operations of the mobile browser screen. After making a call, a system for managing the history has a complicated and inconvenient problem.

More specifically, the prior art using a mobile application is a user, such as a salesman who needs to move and perform a task, such as customer information inquiry, schedule schedule inquiry, contact and purchase history inquiry task provided from the mobile browser, etc. are performed on each screen. In order to make a call with a customer, you must exit the browser and search from the smartphone's phone book or enter a number one by one, and then search the mobile browser screen again to enter the call history and contents. In order to enter and manage new information generated during a call during a sales activity using a mobile browser, a user must input a schedule for each smart phone, which is too cumbersome and difficult.

The present invention is to solve the above-mentioned problems, when using a customer management system mobile browser provided via a smart phone when the customer, the call history, that is, create and store the call history, name, phone number, call date and time, call Create a history / note input screen and temporarily store it in the cache memory, and the call history / note input screen stored in the cache memory is automatically activated after the end of the call so that you can save the call memo and schedule together on this screen. The present invention provides a method and system for executing a customer management system using a smartphone that enables a user to make a phone call with a customer even on a management service screen.

A method for executing a customer management system using a mobile browser of a smart phone according to the present invention, the method of executing a customer management system using a smart phone, the method comprising: logging a mobile browser into a mobile browser through a customer management service mobile application; Generating call history data in a call history automatic generation and activation module when a call button next to a name of a customer to be called on the screen of the customer management system is operated; The call history automatic generation and activation module automatically storing the call history data in a mobile application or a web server customer management system; Generating a call history / memo input screen in the call history automatic generation and activation module of the customer management service mobile application provided in the smart phone; Calling a call function in the operating system of the smartphone and making a call to a selected customer phone number; The call history / memo input screen is temporarily stored in a cache memory of a smartphone through the customer service mobile application; Automatically activating the call history / note input screen temporarily stored in the cache memory of the smart phone in the call history automatic generation and activation module when a call ends; Receiving a memo and schedule input from the call history / memo input screen, the call history automatic generation and activation module including the step of storing or not storing the memo and schedule in the customer management service mobile application or web server customer management system do.

In addition, the customer management system using a mobile browser of a smart phone according to the present invention includes a smart phone, a smart phone operating system, a base station and a customer mobile phone, in a customer management system that is executed using a mobile customer service mobile application of the smart phone, The customer management service mobile application is a customer information management module for registering and managing customer data; When the call button next to the customer's name is activated on the screen of the customer management system, a call history / memo input screen is provided with a field for generating call history data and storing the call history data before and after the call, and memorizing the contents of the call. And a call history automatic generation and activation module for automatically activating the call history / memo input screen temporarily stored in the cache memory when the call is ended and a call history management module for managing the stored call history and call contents. Do it.

According to the present invention, a call history / note input screen is automatically activated immediately after a phone call without finding a menu for setting a call history or schedule separately so that a memo can be made immediately when the memory of the call is vivid and for entering a call content. This saves time by simplifying several procedures.

In addition, the present invention in any of the screen of the customer management system, for example, in the customer management or schedule management screen, the phone dialing icon and the text transmission icon is placed next to the phone module or text embedded in the smartphone at any time There is an advantage in that the call can be connected to the transmission module.

In addition, since the present invention automatically stores the call history, it is possible to know the call history later when managing the customer, which has the advantage that the customer management is much more convenient.

1 is a schematic diagram (first embodiment) showing a method for executing a customer management system for a smartphone and a system provided only by a mobile application without using a web server.
2 is a schematic diagram (second embodiment) showing a method for executing a customer management system for a smartphone through a mobile browser and a web server and the system.
3A is a diagram illustrating an execution sequence of FIG. 1.
FIG. 3B is a view showing another embodiment of a modification of the execution order of FIG. 3A.
4A is a diagram illustrating an execution procedure of FIG. 2.
4B is a view showing another embodiment of a modification of the execution order of FIG. 4A.
5 is a diagram illustrating a configuration module of a mobile application of a customer management system for a smartphone.
6 is a diagram showing a configuration module in the web service of the customer management system for a smartphone.
7 is a diagram illustrating an example of a call log / note input screen.
8 is a diagram illustrating an example of a customer information screen.
9 is a diagram illustrating an example of a customer list screen.
10 is a diagram illustrating an example of a contact history screen.
11 is a diagram illustrating an example of a schedule setting screen.
12 is a view showing an example of running the application of the present invention targeting a customer on a smartphone.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

As shown in the drawings, a preferred embodiment of the present invention is a method for executing a customer management system for a smart phone provided only by a mobile application (hereinafter referred to as an 'application') and a system thereof (hereinafter referred to as 'first embodiment'). And a method for executing a customer management system for a smartphone through a mobile web browser and a web server and a system thereof (hereinafter referred to as 'second embodiment'). These embodiments will be described in detail with reference to FIGS. 1 to 12.

First, FIG. 1 is a schematic diagram of a first embodiment, which illustrates a method and system for executing a customer management system for a smart phone provided only by a mobile application without using a web server.

As shown in FIG. 1, the customer management system for a smart phone provided only in the mobile application of the first embodiment includes a smart phone 1, a smart phone operating system (O / S) 2 built in the smart phone, and a smart phone. It is formed to include a customer care service mobile application (3), the base station (4) and the customer cell phone (5) built in.

Next, the system execution method of the first embodiment will be described.

When the customer management service mobile application 3 installed in the smartphone is logged in and the telephone is connected to the customer while the customer management service is running through the customer management service mobile application 3, the transmission signal from the smartphone 1 is transmitted. It is transmitted to the base station 4, the base station 4 transmits a signal to the customer cell phone (5). At this time, the call history automatic generation and activation module generates call history data such as customer name, phone number, call date and time for the customer who has called, and stores it in the customer care service mobile application (3). Automatically create a call history / note input screen as shown in the figure, and temporarily stores this screen in the cache memory in the smartphone.

When the call is terminated with the customer, the call history automatic generation and activation module automatically activates the call log / note input screen stored in the cache memory of the smartphone 1, and the user writes the call details with the customer on this screen. When the store button 14 generated in the customer care service mobile application 3 as shown in FIG. 7 is operated, data such as a call memo or schedule described by the user is stored in the customer care service mobile application 3. do.

Figure 2 is a schematic diagram of a second embodiment, showing a method and system for executing a customer management system for a smartphone through a mobile browser and a web server.

As shown in FIG. 2, the customer management system for a smart phone through the mobile browser and the web server of the second embodiment includes a smart phone 1, a smart phone operating system built in the smart phone 2, and a customer management embedded in the smart phone. Service mobile application 3, base station 4, customer mobile phone 5, web server 6 and customer management system 7 installed on the web or computer.

A system execution method of the second embodiment will be described.

When a user of a smartphone 1 logs in a customer care service mobile application 3 installed in the smartphone, and a call is connected to the customer while the customer care service is running through the customer care service mobile app 3, the smartphone ( The transmission signal from 1) is transmitted to the base station 4, and the base station 4 transmits the signal to the customer cellular phone 5. At this time, call history data such as customer name, telephone number, call date and time of the caller is generated and stored in the web server 6 through the base station, and simultaneously with the phone call in the customer management service mobile application 3 in FIG. Automatically create a call history / memo input screen as shown, and temporarily stores this screen in the cache memory of the smartphone.

When the call is ended with the customer, the call history automatic generation activation module automatically activates the call history / note input screen stored in the cache memory of the smartphone 1, and the user enters the contents of the call with the customer on this screen. When the storage button 14 generated in the customer care service mobile application 3 as shown in FIG. 7 is operated, data such as a call memo or schedule written by a user in the web server 6 through the base station 4 is operated. Is stored.

3A is a flowchart showing an execution procedure of the customer management system using only the mobile application 3 without interworking with a web server.

It demonstrates with reference to FIG. 3A. First, the mobile browser is logged in through the customer care service mobile application to the mobile browser (S1). As the mobile browser is activated, the customer to be called on the customer management system screen is selected while the customer management service is executed in the customer management menu or the schedule management screen in the customer management system mobile application 3 (S2). The call button of the selected customer is operated so that the call history automatic generation and activation module generates call history data (S3).

At this time, the call history automatic generation and activation module stores the call history data including data such as customer name, phone number, call date and time in the mobile application (S4).

Thereafter, the call history automatic generation and activation module generates a call history / note input screen provided with a memo input field and a schedule input field as shown in FIG. 7 (S5) and the customer management service mobile application smarts this screen. Temporarily stored in the cache memory in the phone (S9).

The dialing function in the operating system of the smartphone device 1 is called to connect to the selected customer phone number (S6), and the call state between the customer and the user is executed (S7).

When the call is terminated with the customer (S8), the call history automatic generation and activation module automatically activates the call history / note input screen stored in the cache memory of the smart phone (S10). Since the call history / note input screen for inputting a note related to the contents of the call is immediately activated without being found, customer management can be executed more quickly and conveniently.

In this case, the call memo may be displayed by the user or displayed in the article archive, and may be selected and stored therein, and the user may select and store a call date, a customer name, a customer phone number, a call content, a schedule, and the like.

In selecting whether to save the call memo / schedule (S11), if you do not want to save the call memo and schedule, the call history / note input screen is closed (S12), or the save button 14 operates to save the call memo or schedule. The call history automatically generated and activated module stores the call memo and schedule in the customer care service mobile application (3) (S13).

And when the user uses a customer care service mobile application provided via a smart phone, as shown in Figure 8 or 10, displayed together with the customer name in order to talk directly with customers displayed on the customer care service screen When the dialing icon is activated, the phone call status with the customer can be executed immediately without looking for the customer's phone number.

Therefore, the present invention is made so that the call history can be stored, that is, the call date and the corresponding call history and call history / memo input as shown in FIG. Automatically create a screen when the dialing module is connected, temporarily store it in the cache memory of the smartphone, and connect the call with the customer by calling the phone's built-in dialing function. , Call history / memo input screen stored in the cache memory is automatically activated at the end of a call, so after entering the memo, schedule and notification settings on this screen, and press the Save button, the call history and call memo contents can be It is stored in the application (3).

Referring to FIG. 7, the call log / note input screen includes a call memo input box 12 for writing an additional memo about the call history 11 and the contents of the call and a post box 17, a recurring setting 19 as a schedule setting item. It is configured to implement the notification setting 13 function.

The call memo input box 12 is a screen for inputting a memo after the user ends the call. The call memo input box 12 may be configured to write a memo directly or to write a memo by selecting a phrase stored in the post box 17.

The article archiver 17 may pre-store and store frequently used memo phrases after a call. When the user clicks the icon of the article archiver 17, the stored phrases are listed, and the appropriate phrase is selected to make a call. The text may be entered in the memo input box 12.

The user may save the text inputted in the call memo input box 12 as it is or select the text of the article storage box 17 or modify the input text. For example, if a call is made and the entry is “contact me again after 2 weeks”, if the same phrase exists in the article archive, it is selected and saved as it is. If there is no identical phrase, the most similar phrase among the stored phrases is “1 week. Select "Reconnect after" to automatically enter the phrase "Reconnect after one week" in the Notes field.

In addition, the user may change “1” to “2” among the phrase “reconnect after 1 week” which is the phrase of the article storage box 17 automatically inputted in the memo input box 12, and thereby call the customer. Allow them to enter the phrase “reconnect after two weeks”.

In addition, repeated schedules may be registered by pressing the repeat setting icon 19. For example, if there is a meeting every Wednesday at 2 pm, if you set the repetition once without having to register every time when registering the schedule by using the repeat setting function, the schedule is automatically registered every Wednesday at 2 pm so that the schedule can be conveniently managed.

In addition, the notification setting icon 13 performs a function of notifying the schedule to the customer or the user in advance of the schedule by an alarm or a text message, and the notification time may be set by the user. For example, if you have an appointment at 1:00 pm on December 23, 2011, and you set an reminder one hour before the appointment, you can notify them in advance by alarm or message at 12:00 am on December 23, 2011. Make sure

Then, to save the call memo or schedule on the call log / notes input screen, the save button 14 is operated, and if there is no content to be written separately, such as memo and schedule, save or schedule, call with the close button (not shown) without saving Go to the previous screen or exit the customer care service mobile application.

8 and 10, the present invention may be placed next to the call icon 15 and the text transfer icon 16 on any screen of the customer care service, for example, on the customer care or schedule management screen. At any time, the phone can be connected to a phone call module or a text transmission module built into the smartphone.

In addition, even if you do not find a menu for setting a call history or schedule separately, the call history / memo input screen is automatically activated immediately after the phone call, and there is an advantage that you can immediately take notes when the memory of the call is vivid.

Figure 12 shows an example of running the application according to the present invention for a customer on a smartphone screen. Kwon Eun-jin is selected on the customer list search screen. Kwon goes to the customer information screen. The dial icon 15 next to Kwon Eun-jin's name is activated. Kwon Eun-jin is directed to the screen that is connecting to the customer. After the call, the call log / note entry screen is automatically activated. Important details of the call can be entered, and schedule registration can also be entered immediately, and the entered details are stored by operating the save button.

Thus, in the call history management, the conventional technology moves to the desktop of the smartphone when a call is terminated with the customer. Therefore, in order to save the contents or schedule of the call with the customer, the user needs to enter the schedule again by entering the schedule. One more time, but the present invention is activated immediately after the end of the call call history / memo input screen that can save the call memo and schedule can be reduced several times these steps in terms of time saving and convenience of the user It has a significantly higher effect than the prior art. The configuration for storing the call history will be described with reference to FIGS. 5 and 6.

FIG. 3B is a flowchart different from the embodiment of FIG. 3A, showing a procedure of executing a customer management system using only the mobile application 3 without interworking with a web server.

While the embodiment of FIG. 3A stores call history data in a fourth step S4, the embodiment of FIG. 3B stores call history in a twelfth step S12 of storing a call memo and schedule.

First, the mobile browser is logged in through the customer care service mobile application to the mobile browser (S1). As the mobile browser is activated, the user selects a customer to call in the customer care service screen while the customer care service is executed in the customer care menu or schedule management screen in the customer care service mobile application 3 (S2). When the call button of the selected customer is activated, the call history automatic generation and activation module generates call history data (S3).

Thereafter, the call history automatic generation and activation module generates a call history / note input screen provided with a memo input field and a schedule input field as shown in FIG. 7 (S4) and the customer care service mobile application makes the screen smart. Temporarily stored in the cache memory in the phone (S8).

The dialing function in the operating system of the smartphone device 1 is called and connected to the selected customer phone number (S5), and the call state between the customer and the user is executed (S6).

When the call with the customer is terminated (S7) the call history automatic generation and activation module automatically activates the call history / memo input screen stored in the cache memory of the smartphone (S9).

In selecting whether to save the call memo or schedule (S10), if you do not want to save the call history / memo input screen is closed (S11), or to save the call history automatically generated and activated module entered with the call history data Save the memo and schedule in the mobile application (S12).

4A is a flowchart of a second embodiment, which shows an execution procedure of a web-based mobile application linkage system.

First, only differences from the first embodiment of FIG. 3A will be described. In the fourth step S4, the call history automatic generation and activation module stores call history data in a web server customer management system. Then, in a thirteenth step (S13), the call history automatic generation and activation module stores the call memo and schedule in the web server customer management system.

Referring to the execution method of the embodiment shown in Figure 4a as follows.

First, the mobile browser is logged in through the customer care mobile service application (S1). While the mobile browser is activated, the customer to be called on the customer care service screen is selected while the customer care service is executed in the customer care menu or the schedule management screen in the customer care service mobile application 3 (S2). The call button of the selected customer is operated to generate call history data (S3).

The call history automatic generation and activation module stores call history data including data such as customer name, phone number, call date and time in a web server customer management system (S4).

Thereafter, the call history automatic generation and activation module generates a call history / note input screen provided with a memo input field and a schedule input field as shown in FIG. 7 (S5) and the customer care service mobile application smarts this screen. Temporarily stored in the cache memory in the phone (S9).

The dialing function in the operating system of the smartphone device 1 is called to connect to the selected customer phone number (S6), and the call state between the customer and the user is executed (S7).

When the call with the customer is terminated (S8) the call history automatic generation and activation module automatically activates the call history / memo input screen stored in the cache memory of the smartphone (S10).

In selecting whether to save the call memo and schedule (S11), if you do not want to save the call memo and schedule, the call history / memo input screen is closed (S12), or to save the call memo and schedule automatically create and activate the call history The module stores the call memo and schedule in the web server customer management system (S13).

FIG. 4B is a flowchart different from that of FIG. 4A and illustrates an execution procedure of a web and mobile application linkage management system.

The embodiment of Figure 4a stores the call history data in the web server customer management system in the fourth step (S4), but the embodiment of Figure 4b simultaneously stores the call history in the twelfth step (S12) of storing the call memo / schedule. Store in the web server customer management system.

Referring to the execution method of the embodiment shown in Figure 4b as follows.

First, the mobile browser is logged in through the customer service mobile application (S1). As the mobile browser is activated, the user selects a customer to call in the customer care service screen while the customer care service is running in the customer care menu or schedule management screen in the customer care service mobile application 3 (S2). The call button of the selected customer is operated so that the call history automatic generation and activation module generates call history data (S3).

Thereafter, the call history automatic generation and activation module generates a call history / notes input screen having a memo input field and a schedule input field as shown in FIG. 7 (S4) and the customer care service mobile application makes the screen smart. Temporarily stored in the cache memory in the phone (S8).

The dialing function in the operating system of the smartphone device 1 is called to connect the call to the selected customer phone number (S5), and the call state between the customer and the user is executed (S6).

When the call with the customer is terminated (S7) the call history automatic generation and activation module automatically activates the call history / memo input screen stored in the cache memory of the smartphone (S9).

In selecting whether to save the call memo and schedule (S10), if you do not want to save the call history / memo input screen is closed (S11), or to save the call history automatic generation and activation module to enter the call memo with the call history And the schedule is stored in the web server customer management system (S12).

Therefore, the customer management information is automatically stored in the customer management system on the web server, and later, after meeting with the customer, come to the office to access the management system with the customer, there is an advantage that can be managed later.

In addition, it is a matter of course that the customer can be managed even by accessing the web server and the screen of the customer management system through the connection with the web server.

Thus, the present invention has the advantage that the time required for customer management is shortened and the customer management is much more convenient because the screen for setting customer information is automatically activated immediately after a call with the customer.

5 is a diagram showing the configuration of an embodiment of a customer service mobile application for smartphones according to the present invention.

5 is a customer management service mobile application according to the present invention, customer information management module (3a), service management module (3b), schedule management module (3c), call history management module (3d), and call log automatically Generation and activation module 3e.

The customer information management module 3a is a module for generating and storing customer information. As shown in FIG. 8, basic information, anniversary information, contract information, memo information, and service information are generated and registered.

Referring to FIG. 8, as an example, a customer name, male / female, age, title, and the like may be distinguished from a customer information screen, and basic information, anniversary information, contract information, memo information, and service information may be set.

For example, the customer information management module 3a generates and stores personal information of the person and the family, zoning, plain language, plain language, person, spouse, children, parents, titles, nicknames, and job title information.

The schedule management module 3c is a module for registering and managing data related to schedules of users and customers. Referring to FIG. 11, the schedule management module 3c is configured to collectively manage a schedule of a smart phone customer management service mobile application user.

The service management module 3b is a module for processing data related to a service executed to a customer and a list of services to be executed. For example, a service card such as a greeting card or a garland may be input, stored, and sorted on a customer's birthday.

The call history management module 3d is a module for generating and storing a call memo and a call history with a customer, and is configured to generate call history information for each customer by managing, storing, and classifying a call history and a call memo. do.

The call history automatic generation and activation module 3e generates call history data by clicking a call button with a customer, and automatically generates call history data before a call connection with the customer as shown in FIGS. 3A and 4A. Or store in the web server customer management system (step 4), or save the call memo and schedule in the call history / notes input screen automatically activated after the call with the customer as shown in Figures 3b and 4b It is configured to store (step 12) in the application or web server customer management system.

In addition, the call history automatic generation and activation module (3e) is automatically activated call history / memo input screen stored in the smartphone cache memory after a call with the customer, and enter the call memo or schedule on this screen to save the button ( 14) Press to store a call memo or schedule, wherein the data of the memo such as the stored call content is managed and classified in the call history management module 3d, the data such as the schedule is stored in the schedule management module 3c And classification.

The configuration shown in FIG. 5 is one example, and the present invention is applicable to a customer management system including a call log management module 3d and a call log automatic generation and activation module 3e, which are main features of the present invention. Although not shown, each module is connected to the operating system of the smartphone to make a call or send a text message.

8, 10 and 11, the customer information management module 3a, service management module 3b, schedule management module 3c, call history management module 3d and call history automatic generation and activation module In the customer care service screen formed in (3e), a call icon 15 and a text transfer icon 16 are provided next to the customer's name, so that a call can be made directly by using the icon 15 when a call with the customer is required. Can be realized.

For example, at least one of the customer information management module 3a, the call history management module 3d, the service management module 3b, the schedule management module 3c, or the text message / mail management module 3f. Paste a dial icon (15) or text transfer icon (16) next to the customer's name on a browser screen running on one or more, and connect to the dialing module of the smartphone according to the signal detected by the dial icon (15) The controller may be implemented to be connected to the text transmission module according to the signal sensed by the text transmission icon 16.

That is, a dialing icon 15 and a text sending icon 16 are placed next to the customer's name so that the customer can call the customer at any time while using the customer management system according to the present invention. The present invention is configured to be connected to a dialing module or a text transmitting module in an operating system in a smartphone by pressing each dialing icon 15 or a text sending icon 16.

As illustrated in FIG. 6, a text message / mail management module 3f may be further provided to register and manage mail, text transmission, transmission history, and text transmission content on the web.

6 is a diagram showing the configuration of a web service of the customer management system for a smartphone according to the present invention.

Referring to Figure 6, the web service configuration of the customer management system for smartphones of the present invention is a customer information management module (3a), a service management module (3b), a schedule configured in the mobile application of the customer management system shown in FIG. It is provided with a management module 3c and a call log management module 3d, and further includes a call log automatic generation and activation module 3e and a text message / mail management module 3f.

That is, the difference from the configuration shown in FIG. 5 is that the system further includes a text message / mail management module 3f. The text message / mail management module 3f may register and manage mail, text transmission, transmission history, and text transmission content on the web.

In addition, when the smartphone user manages the customer on the customer care service screen in the mobile application 3 and calls the customer, the user selects the call icon 15 on the screen (FIGS. 8 and 10). 11), and the dialing module of the operating system (2) of the smartphone. At this time, the mobile application 3 stores the call history.

As described in the above embodiments, the present invention can immediately make a phone call without looking for a menu for setting a call history or schedule separately, and immediately memoize the contents of a call using a memo column that is automatically activated. There is an effect that can easily search for a customer to make a call or input a call.

In addition, the present invention forms a dialing icon and a text transmission icon to enable a call or a text on any screen of the customer care system to connect to a dialing module or a text transmission module built into the smartphone at any time to make a call. There is an advantage, and because the history is automatically stored, you can know the call history in the future customer management, the customer effect is a convenient operation occurs.

It is to be understood that those skilled in the art to which the invention pertains are illustrative in all respects and not restrictive. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the present invention as defined by the appended claims rather than the foregoing description. Should be.

1: Smartphone 2: Smartphone Operating System
3: customer care service mobile application 4: base station
5: customer phone 6: web server
7: customer care system 5: dialing icons
16: text transfer icon

Claims (5)

In the method of running a customer management system using a smartphone,
Logging in the mobile browser through the customer care service mobile application to the mobile browser;
Generating call history data in a call history automatic generation and activation module when a call button next to a name of a customer to be called on the screen of the customer management system is operated;
The call history automatic generation and activation module automatically storing the call history data in a mobile application or a web server customer management system;
Generating a call history / memo input screen in the call history automatic generation and activation module of the customer management service mobile application provided in the smart phone;
Calling a call function in the operating system of the smartphone and making a call to a selected customer phone number;
The call history / memo input screen is temporarily stored in a cache memory of a smartphone through the customer service mobile application;
Automatically activating the call history / note input screen temporarily stored in the cache memory of the smart phone in the call history automatic generation and activation module when a call ends;
The memo input to the call history / memo input screen is selected by displaying the contents stored in the text box or directly received, the call history automatic generation and activation module receives the memo and schedule when the memo and schedule is input, the customer care service mobile application Or storing or not storing in a web server customer management system. delete In the customer management system, including a smart phone, a smart phone operating system, a base station and a customer mobile phone, and is executed using a smart phone customer care service mobile application,
The customer care service mobile application,
A customer information management module for registering and managing customer data;
A service management module for processing data related to a service executed to a customer and a list of services to be executed;
A schedule management module for collectively managing a schedule of a smart phone customer management service mobile application user;
A call history management module for managing, storing, and classifying call history data and call contents to generate call history information for each customer;
When the call button next to the customer name is activated on the screen of the customer management system, while generating call history data and storing the call history data before and after the call,
An automatic call history generation and activation module for automatically generating a call history / note input screen capable of memorizing call contents and automatically activating the call history / note input screen temporarily stored in a cache memory when a call is ended;
It includes a text message / mail management module for registering and managing mail and text transmission, transmission history and text transmission content on the web,
A call icon or a text transmission icon next to a customer name on a screen formed by the customer information management module, service management module, schedule management module, call history management module, automatic call history generation and activation module, or a text message / mail management module. Customer management system using a mobile browser of a smartphone, characterized in that the paste. delete delete

Images