KR20080100186A - 역내 및/또는 원격 모니터링 기능을 갖는 주문 접수 시스템및 방법 - Google Patents

역내 및/또는 원격 모니터링 기능을 갖는 주문 접수 시스템및 방법 Download PDF

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Publication number
KR20080100186A
KR20080100186A KR1020087019643A KR20087019643A KR20080100186A KR 20080100186 A KR20080100186 A KR 20080100186A KR 1020087019643 A KR1020087019643 A KR 1020087019643A KR 20087019643 A KR20087019643 A KR 20087019643A KR 20080100186 A KR20080100186 A KR 20080100186A
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KR
South Korea
Prior art keywords
order
facility
communication link
customer
voice communication
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Ceased
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KR1020087019643A
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English (en)
Korean (ko)
Inventor
스티븐 티 아위스저스
Original Assignee
쓰리엠 이노베이티브 프로퍼티즈 캄파니
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Publication of KR20080100186A publication Critical patent/KR20080100186A/ko
Ceased legal-status Critical Current

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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/12Hotels or restaurants
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0633Managing shopping lists, e.g. compiling or processing purchase lists
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0613Electronic shopping [e-shopping] using intermediate agents
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W24/00Supervisory, monitoring or testing arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W76/00Connection management
    • H04W76/10Connection setup
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W88/00Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02Terminal devices
    • H04W88/06Terminal devices adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Human Resources & Organizations (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Telephonic Communication Services (AREA)
KR1020087019643A 2006-02-10 2007-02-01 역내 및/또는 원격 모니터링 기능을 갖는 주문 접수 시스템및 방법 Ceased KR20080100186A (ko)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/276,050 US8271340B2 (en) 2006-02-10 2006-02-10 Order taking system and method with local and/or remote monitoring
US11/276,050 2006-02-10

Publications (1)

Publication Number Publication Date
KR20080100186A true KR20080100186A (ko) 2008-11-14

Family

ID=38371982

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020087019643A Ceased KR20080100186A (ko) 2006-02-10 2007-02-01 역내 및/또는 원격 모니터링 기능을 갖는 주문 접수 시스템및 방법

Country Status (10)

Country Link
US (2) US8271340B2 (enExample)
EP (1) EP1982471A4 (enExample)
JP (1) JP5368804B2 (enExample)
KR (1) KR20080100186A (enExample)
CN (2) CN101379774A (enExample)
AU (1) AU2007215456A1 (enExample)
BR (1) BRPI0706985A2 (enExample)
CA (1) CA2641751C (enExample)
NZ (2) NZ570371A (enExample)
WO (1) WO2007094975A2 (enExample)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20200007399A (ko) 2018-07-13 2020-01-22 주식회사 스마트캐스트 커넥터형 주문공정 자동화 장치 및 이를 포함하는 주문공정 자동화 시스템

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US9390420B2 (en) 2008-12-19 2016-07-12 At&T Intellectual Property I, L.P. System and method for wireless ordering using speech recognition
US8311085B2 (en) 2009-04-14 2012-11-13 Clear-Com Llc Digital intercom network over DC-powered microphone cable
US9424602B2 (en) * 2011-11-30 2016-08-23 Panasonic Intellectual Property Management Co., Ltd. Order receiving system and order receiving method
US20130244685A1 (en) 2012-03-14 2013-09-19 Kelly L. Dempski System for providing extensible location-based services
US9639906B2 (en) * 2013-03-12 2017-05-02 Hm Electronics, Inc. System and method for wideband audio communication with a quick service restaurant drive-through intercom
WO2015002667A1 (en) * 2013-07-01 2015-01-08 Myq, Inc. A location regulated point-of-sale system and enhancements
US9668709B2 (en) 2014-04-11 2017-06-06 The Tapemark Company Barrier envelope for an imaging plate
US10007947B2 (en) 2015-04-16 2018-06-26 Accenture Global Services Limited Throttle-triggered suggestions
US10650437B2 (en) 2015-06-01 2020-05-12 Accenture Global Services Limited User interface generation for transacting goods
US9239987B1 (en) 2015-06-01 2016-01-19 Accenture Global Services Limited Trigger repeat order notifications
US20190108566A1 (en) * 2017-10-05 2019-04-11 Novo Labs, Inc. Contextual Restaurant Ordering System
US11463491B2 (en) * 2020-05-27 2022-10-04 H.M. Electronics, Inc. Systems and methods for DC power and data communication over a single pair of wires, for a quick-service restaurant
US11594223B1 (en) * 2021-10-07 2023-02-28 Valyant AI, Inc. Outside ordering system
US12400279B2 (en) 2023-03-15 2025-08-26 Xenial, Inc. Drive through system including vision system and transaction system integration
US12381673B1 (en) 2023-07-31 2025-08-05 Xenial, Inc. Drive through audio communication system with multi-lane support
US12327230B1 (en) 2023-12-05 2025-06-10 Xenial, Inc. Drive through system with traffic management
CN119155385A (zh) * 2024-11-12 2024-12-17 深圳市昊一源科技有限公司 通话系统、通话主机、汽车餐厅点餐系统

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20200007399A (ko) 2018-07-13 2020-01-22 주식회사 스마트캐스트 커넥터형 주문공정 자동화 장치 및 이를 포함하는 주문공정 자동화 시스템

Also Published As

Publication number Publication date
US20130080269A1 (en) 2013-03-28
CN101379774A (zh) 2009-03-04
NZ570371A (en) 2011-10-28
CN105825419A (zh) 2016-08-03
CA2641751A1 (en) 2007-08-23
WO2007094975A3 (en) 2007-09-20
AU2007215456A1 (en) 2007-08-23
CA2641751C (en) 2016-03-15
EP1982471A4 (en) 2011-05-25
US8271340B2 (en) 2012-09-18
WO2007094975A2 (en) 2007-08-23
US20070208626A1 (en) 2007-09-06
NZ595259A (en) 2013-04-26
BRPI0706985A2 (pt) 2011-04-12
JP2009526316A (ja) 2009-07-16
EP1982471A2 (en) 2008-10-22
JP5368804B2 (ja) 2013-12-18

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