KR20010113493A - Information management system for article delivery - Google Patents

Abstract

In managing the delivery information of the goods using a computer, it is possible to prevent the leakage of customer information during the delivery process and to reduce the number of written information as much as possible, thereby making the delivery process more efficient.

A communication line is connected to an order computer for a person who receives an application for purchase of a product from a customer, a shipping computer for a person who stores, packs, or ships a product, and a delivery computer for a person who delivers the goods to a customer. In the delivery process, after confirming the authentication from the order computer to the delivery computer and the delivery computer, only data necessary for each process is transmitted. Information from the two computers is sequentially sent to the ordering computers, and the customer information and the delivery information of the goods are collectively managed by the ordering computers.

Description

Item delivery information management system {INFORMATION MANAGEMENT SYSTEM FOR ARTICLE DELIVERY}

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for managing delivery information of goods using a computer. In particular, the present invention relates to a newspaper, a magazine, a television, a catalog, a homepage of the Internet, and the like, by mail, telephone, facsimile, and e-mail (E-mail). The present invention relates to a system useful for management of customer information, delivery information of goods, and the like, in a mail order for receiving an order and delivering a product.

In the form of having various products and mail-order sales, as an advertiser of a product, a customer receives an order of purchase of a product from a customer and makes a sales contract with the customer (hereinafter referred to as a contractor), and receives a shipment instruction of the product from the contractor, The person who ships the goods to you (hereinafter referred to as the shipper) may be different.

In this case, the goods delivery process is generally performed by the following procedure (see FIG. 11). First, the contractor who received the order from the customer fills in the order details (input) and puts the order contents (arrow ①), along with the items and the quantity of the goods to be shipped to the shipper who stores the ordered goods. You will be informed of the destination's name, address, telephone number, etc. (arrow ②).

The shipper who receives the shipment instructions picks up the ordered goods, prepares a delivery note indicating the list of the goods shipped, and packs it with the goods, prepares a delivery slip, attaches it to the packaged cargo, and delivers it to the delivery company. (Arrow ③).

The goods shipped from the shipper are sent to the customer by the shipper. The receipt in which the proof of receipt, such as the seal from the customer, is filled in at the time of delivery is sent from the delivery company to the contractor (arrow ④), and the delivery process is then completed by filling in the management account with the contractor indicating that the delivery has been completed. do.

In the conventional delivery procedure, when an orderer instructs a shipper to send out a product, the customer has notified customer data such as the name and address of the customer along with the item of the shipped product. However, this data may be used by the shipper for purposes other than the delivery of goods, for example, to disrupt the order to the contractor, or to leak it to a third party to damage the customer.

The contractor and the shipper should be connected in a thick trust relationship as long as there is a relationship between the retailer and the manufacturer of the product, and both parties should be careful not to disadvantage each or both parties by using customer data for other purposes, or Ideally, such agreements should be exchanged, but under the above procedures in which customer data is notified to the shipper according to the shipping instructions, and the handling is left to the shipper, the contractor completes the conversion or leakage of unexpected data. Can not be prevented.

In addition, in the conventional delivery process, the shipper prepares a delivery note and a delivery slip, of which the delivery note is packaged together with the product, but for the shipper, the office processing cost required for the preparation of these writings is large. In addition, there was a problem that the handling of these documents, including the return of the receipt, would be a large burden on the whole delivery process.

SUMMARY OF THE INVENTION In view of the above problems, the present invention manages the delivery information of an item using a computer, and performs the delivery process with the minimum information necessary for the delivery process from the shipment of the item to the delivery, and the customer data is leaked and exploited. Preventing the person who ships the goods from shipping the goods, especially when the person who ships the goods is different from the person who ships the goods, and the receipt of written information that has been dealt with in the conventional delivery process. The object of the present invention is to reduce the number of times as much as possible and to efficiently perform the entire delivery process.

1 is a diagram showing an example of a configuration image of an order information file used in the system of the present invention.

2 is a view showing an overview of the information flow in the process from ordering to delivery of goods in the present invention.

Fig. 3 is a diagram showing the configuration of an order computer in one embodiment of the present invention.

4 is a diagram illustrating a flow of order receiving and order processing in an order receiving computer.

Fig. 5 is a diagram showing the contents of a shipment instruction specification notified from the receiving computer to the shipping computer.

6 is a diagram illustrating a flow of a waybill issuing process in an order receiving computer.

7 shows an example of a printing layout of a waybill.

8 is a diagram illustrating a flow of a delivery note issuing process in an order receiving computer.

9 is a diagram showing an example of a printing layout of a delivery note.

10 is a diagram illustrating a flow of detection processing of unreleased product data in an order receiving computer.

11 is a view for explaining the flow of a conventional article delivery procedure.

<Explanation of symbols for main parts of drawing>

1: Order computer

2: shipping computer

3: shipping computer

4: customer computer

5: confirmation number

6: shipping instruction specification

6a: Specification Information

7: waybill

7a: Delivery date

8: Document number

8a: product destination barcode

8b: product destination code

9: delivery note

MEANS TO SOLVE THE PROBLEM In order to solve the said subject, this invention provides the order computer of the person who receives an application for purchase of a product from the customer, the shipment computer of the person who performs the storage, packaging, and shipment process of the goods, and the process which delivers the shipped goods to a customer. The delivery computer of the person performing the connection is connected via a communication line, and in the delivery process, only the data necessary for each process is transmitted from the receiving computer to the shipping computer and the delivery computer, and the processing is performed. By sending to the ordering computer, the system was configured so that the customer information and the delivery information of the goods could be managed at the ordering computer.

Specifically, the ordering computer is configured to include at least a customer data file including a customer name, an address, a contact number, a number for specifying a customer, and the like, and a product data file including a brand name, its management number, and the like in the storage means. .

In the customer data file, individual customer information is managed by the customer number, and in the product data file, the individual product information is specified and managed by the product number. When there is a transaction request from a new customer or the addition of a product, these information are sequentially input and the data file is updated.

In the order processing, the order computer performs a process of creating an order information file in accordance with a transaction application from a customer. The order information file includes information on order contents such as ordered items, quantity and desired delivery date, and information such as a unique confirmation number associated with a customer and a document number used for delivery processing.

Here, the confirmation number may be configured such that both pieces of information are identified by one confirmation number, such as by combining information specifying the customer such as the customer number and information specifying the order contents such as the order number.

1 shows an example of the configuration image of the order information file. As shown in the figure, one confirmation number is set for one order from a customer, and the contents of the order, such as ordered item, quantity, and delivery date and time, are recorded for each confirmation number. If there are a plurality of ordered items, and the shipments of the respective products are different, that is, as illustrated, the goods A and B are shipped from the company and from the product C or the company, the document number is set for each shipment. Are recorded by confirmation number. In addition, the order information file includes a delivery information recording area of the ordered product, and the delivery information is recorded for each item.

The created order information file is stored in the storage means. Thereafter, the order information file is specified and managed by the confirmation number, and information is sequentially input in the process from the shipment of the product to the delivery, and management of the delivery information is performed.

In the shipment process, shipment information including the ordered item, quantity, delivery desired date and time, and document number for each confirmation number is notified from the order computer to the shipment computer. At this time, the customer data such as the customer name, address, and contact information, which are contents of the customer data file, is not notified to the shipping computer.

The shipping computer prints out the notified shipping information and is used for picking and packing the goods by hand. The notified shipment information may be classified and input to the apparatus to automatically carry out picking and packaging processing.

In addition, in the shipping process, a waybill affixed to the packaged cargo is issued by the shipping computer. The waybill is formed by integrally printing out and printing on the surface of one sheet a code such as a bar code indicating at least a confirmation number, a desired delivery date, a document number and a document number of the shipment information notified from the ordering computer. . A waybill may consist of multiple sheets. The issued waybill is affixed to the packaged package by the identification number.

When the issuance process of the waybill is finished, the shipping computer notifies the receiving computer of the fact. The computer receiving the notification performs a process of inputting the notified information into the order information file of the corresponding confirmation number.

In the delivery process, the delivery computer provides the packaged goods to the delivery process based on the document number and barcode displayed on the waybill.

First, a delivery computer inputs the information displayed on the said document number and a barcode, and performs the accounting which manages the information of the cargo to handle. The input information is information such as a shop closest to a shipper (contractor) or a customer (arrival destination), which can be read from the document number and the barcode. After shipment, the information of the shipments is managed centrally at the delivery computer, and the shipments are automatically sorted at the freight forwarder's cargo sorting terminal and transferred to the destination.

In the delivery processing situation, after the shipment is performed, the delivery computer notifies the ordering computer every time the cargo passes through the sorting terminal and the barcode information is input to the delivery computer, and every predetermined time. The receiving order computer performs the process of sequentially inputting the notified information into the order information file of the corresponding confirmation number.

In the delivery process, the delivery information described above, destination information including the customer address and name associated with the confirmation number, and the name are notified to the delivery computer, and the delivery computer issues a delivery note displaying these information. The delivery note is formed by printing information such as the name of the customer receiving the cargo and the specification of the ordered goods.

Issuance of a delivery note is issued not only by the document number attached to each shipment but also by the confirmation number in the case of a plurality of shipments. When issued by document number, the specification of the goods packaged in the cargo is printed on one delivery note; when issued by the confirmation number, the specification of the goods packaged in multiple cargoes is printed on one delivery note. . When the delivery date and time are also the same for a plurality of shipments having different shipping sources, the specification of the packaged goods can be printed on one delivery note.

Issuance of the delivery note is mainly carried out at the point of arrival of the goods.

The issued delivery note is delivered to the customer along with the cargo and once the delivery process has been completed by delivery, the fact is notified from the delivery computer to the receiving computer. The receiving order computer performs a process of sequentially inputting the notified information into the order information file of the corresponding confirmation number or document number.

According to the delivery information management system of the present invention configured as described above, since the customer data is concealed from the process of accepting the order from the customer to the process just before the goods are delivered, leakage of the customer data and its abuse can be prevented. .

The processing status from the shipment of the product to the delivery is input into the ordering computer from time to time, and the customer information and the delivery information of the article can be managed in the ordering computer.

In addition, in the shipment processing, issuance of a delivery note and its packaging work are unnecessary, and this processing is activated, thereby reducing the work load of the person who ships the goods.

As a communication line for connecting the ordering computer, the shipping computer, and the delivery computer to each other, a public telephone line, a dedicated line, an internet communication network, and the like can be used regardless of wire or wireless. In any communication mode, in order to prevent leakage of information, the notification of information from the receiving computer to both the shipping and delivery computers is performed by the receiving computer that has received the notification request from the shipping computer or the shipping computer. After that, it is preferable to transmit only the information necessary for the computer processing of the request destination.

When the order computer notifies the information in response to a notification request from the shipping computer or the shipping computer, the operator who operates the shipping computer or the shipping computer sets the printing sheet of the waybill or the delivery note to the printer, and prints the information from the order computer. It may be configured to issue a waybill or a delivery note in synchronization with the transmission of.

In the system having the above-described configuration, an input device such as a scanner that reads image information such as text and drawings is installed in a delivery computer, and after delivery of a package to a customer, such as a seal or signature of the customer written on the receipt. It is preferable to input receipt proof information from an input device to a delivery computer, to transmit it to the ordering computer, and to perform the process of inputting the image information transmitted by the ordering computer to the order information file with the corresponding confirmation number. . By doing in this way, the operation | work which requires the conveyance of the receipt which was conventionally performed, and the confirmation work of the conveyed receipt are unnecessary, and efficiency of delivery process is aimed at.

Moreover, the receipt can use the appropriate structure which can be read by the said input device. Invoices may be set up integrally with the delivery note and used separately from the delivery note, two delivery notes may be issued, one may be used as the receipt, or the delivery note and the receipt may be issued separately.

In the system having the above configuration in which the customer information and the delivery information of the article are collectively managed by the ordering computer, various types of delivery confirmation processing can be performed using the data input in the order information file.

For example, a process of extracting the shipment scheduled data for the day based on the order information file, a process of extracting the shipment confirmation data based on the information notified from the shipping computer or the delivery computer, and comparing the two data, and inconsistent data By providing a retrieval processing means for undelivered merchandise consisting of the respective processes of the processing of extracting the data, the unreleased data can be automatically extracted or notified.

Further, by using the data input in the order information file, a function for notifying the customer of the delivery information of the article to the customer may be provided in the order computer at the request of the customer or automatically. The notification to the customer can be performed using, for example, the customer's e-mail address, fax number, telephone number, or the like registered in the customer data file. In the case of automatic notification, for example, whenever new delivery information is input to an order information file or regularly every predetermined time, the delivery information can be sent to the customer by e-mail or sent by facsimile.

<Example>

An embodiment of the present invention will be described with reference to the drawings.

In the illustrated embodiment, orders are received by telephone, fax, e-mail, and the like, and mail order is delivered to a customer. It is shown.

Fig. 2 shows the flow of information and goods from the contractor receiving the order of the goods from the customer until the goods are delivered.

The contractor, the shipper, and the delivery company each have an ordering computer 1, a shipping computer 2, and a shipping computer 3, and these computers are connected to each other via the Internet to perform data communication. Among these, the delivery computer 3 is comprised with the computers 31, 32, and 33 installed in each cargo handling terminal of the goods starting point closest to a shipper, a delivery center, and the goods arrival point closest to a customer. The delivery computers 31, 32, and 33 are connected to the order computer 1 via the Internet. However, the delivery computers 31, 32, and 33 are connected to each other by a dedicated line in the delivery company so that data sharing and interlocking processing can be performed. Although not shown, there are a plurality of shipping companies for each type of product to be handled, and each computer is connected to the Internet as the shipping computer 2.

In addition, the customer computer 4 is also connected to the ordering computer 1 via the Internet, whereby input of ordered goods, inquiries on the status of product delivery, registration of customer information, and the like can be performed.

3 shows an example of the configuration of the ordering computer 1.

As shown in the drawing, the order computer 1 has a storage unit 12 connected to the main control unit 11, and an input unit 14 comprising a keyboard and a mouse and a monitor display unit (via the input / output control unit 13). 15) The print output section 16 and the respective sections of the communication control section 17 for controlling the transmission and reception of data by connecting to the Internet are respectively connected.

The main control unit 11 has a control program such as an OS and an internal memory for storing necessary data, controls each processing unit according to a processing program stored in the storage unit 12, and controls customer information or product delivery information. It is supposed to manage external data. The storage unit 12 is a storage means such as a hard disk or a flexible disk, and a data file such as a processing program for controlling each processing unit and a customer data file 121, a product data file 122, a slip processing data file 123, and the like. Is stored.

The customer data file 121 relates to the customer consisting of items such as customer number, customer name, address, telephone number, e-mail address, contract information such as payment terms and methods of goods, delivery conditions, and past transaction history. It is a file in which information is input, and the information is managed for each customer. The product data file 122 is a file in which product individual information such as a product name, a product control number, a purchase price, a sale price, and sales information such as a handling shipment company, a stock quantity, a production schedule, and the like are input. Is managed. In addition, the document processing data file 123 is a file in which document number frame data provided to a contractor from a delivery company in advance and data necessary for deriving a code of an intermediary point (product arrival point) of a delivery company from a destination of a product are input. to be.

Moreover, the delivery computer 2 and the delivery computer 3 are also provided with each said process part similarly to the order computer 1, and is comprised.

Moreover, the delivery computer 3 can input data by reading a barcode by PP (desktop barcode reader), and is equipped with an input apparatus, such as a scanner, and reads image information, such as a character and a drawing, and makes a data entry. It is comprised so that input may be performed.

Each computer of an orderer, a shipper, and a delivery company is configured to process necessary information by operating as follows in the process from ordering to delivery of goods by an operation program stored in the storage unit, respectively. The operation contents of each computer will be described for each processing step.

[Acceptance of order and order processing]

To receive an order from a customer, the information necessary to conduct a transaction between the customer and the contractor such as the customer's name, address, telephone number, payment terms, etc. Is performed by inputting to the order computer 1 (arrow ① in FIG. 2).

The inputted information is entered into the customer data file 121, and information about the order is entered into the order information file, which is created every time an order is received, along with a unique confirmation number and a document number. It is stored in the unit 12.

4 shows the flow of processing in the ordering computer 1 when a customer connects his / her computer 4 online to the ordering computer 1 via the Internet and places an order for a product.

In FIG. 4, in step S1, an online order is received via the Internet, and the order contents can be input to the order computer 1. The items entered by the customer are the item number to be ordered, the quantity, the desired delivery date and the like.

In step S2, it is determined whether or not all items are inputted, and when there is a shortage item, input is requested.

In step S3, it is determined whether delivery is possible at the desired delivery date and time for each item entered. This determination is made by referring to the product data file 122 and confirming the stock quantity, and at the same time, comparing the time required for packaging and delivery of the product with the time until the desired delivery date. If it is determined that delivery is not possible at the time of delivery, the item is requested to be changed.

In step S4, the customer is asked whether or not to perform new registration processing. The customer who has already been registered enters the registration number in step S5, and the new customer enters the customer information in step S6. The items that the customer enters here are names, addresses, telephone numbers, e-mail addresses, payment terms, payment methods, delivery terms, and the like.

In step S7, the customer who has completed the registration is inquired whether or not there is a change in the registered contents, and if there is a change, the user is requested to input the changed contents.

In step S8, it is determined whether all items of customer information are entered, and when there is a shortage item, input of information is requested.

In step S9, a customer number is set for the new customer and the customer is notified.

At the end of the order entry and confirmation of the customer registration, the ordering computer 1 creates an order information file, inputs information about the ordering content into this file, and uses the document number used for delivery in step S10. Enter in correspondence with. Document numbers are assigned to each shipment. Even if the goods are shipped by different shippers, one ship is provided for each cargo packaged by each shipper.

In step S11, a confirmation number for specifying the contents of the current order is set, and the customer is informed by attaching it to the order information file. In addition, the notification of the customer number and confirmation number to the customer is performed by displaying on the monitor of the customer computer 4.

This confirmation number is comprised by combining the code which specifies a customer, and the code which specifies the order content from a customer, for example, The customer number is "213018", and the order of receipt of the order input into the order computer 1 is shown. In the case of "9999", the customer number is "2130189999" in which both numbers are combined.

The order is also accepted by mail, facsimile, telephone, or the like. In these cases, the contractor directly inputs the necessary information to the ordering computer 1, and the notification of the customer number or confirmation number to the customer is mail, fax, Using a telephone or the like.

After completion of the order processing, as shown in FIG. 5, the order computer 1 includes a shipment number 6 including a confirmation number 5, a product number which received the order, and specification information 6a of the quantity thereof. Is sent to the shipping computer 2 of each shipping company that handles the ordered product (arrow 2 in Fig. 2). The notification can be automatically performed regularly at a predetermined time every time the order acceptance processing is performed or at half-day intervals or daily intervals. The notification request from the shipping computer 2 may be received.

[Shipment processing]

The shipping computer 2, which has received notification of the shipping information from the ordering computer 1, prints out the reported information as a shipping list in the form of the shipping instruction specification 6, and the shipping company checks the shipping list. Picking and packaging are performed. Notified shipment information may be classified and input into the apparatus, and automatically performed from picking to packaging processing.

In addition, before or after these processes, or in parallel, the shipping company uses the shipping computer 2 to issue a waybill to be attached to the packaged cargo.

The issuance of the waybill is connected to the order computer 1 via the Internet with the printing sheet of the waybill set in the printer of the shipping computer 2, and the printing data is transmitted from the order computer 1 to the shipping computer 2. This can be done in synchronism with what happens.

6 shows the flow of processing of the order computer 1 when the shipping computer 2 issues a waybill.

In Fig. 6, in step S1, a request for transmission of printing data from the shipping computer 2 is accepted via the Internet, and data input required for authentication confirmation of the shipping computer 2 is made possible. Data input from the shipping computer 2 is an ID number and a password assigned to the shipping computer 2 in advance. These data are also stored in the storage unit 12 of the ordering computer 1.

In step S2, it is determined whether the input ID number and the password are registered numbers. If a number other than the registration number is entered, an error message is displayed on the monitor in step S3, and the input of the corrected number is requested.

In step S4, after confirming the authentication, the level of information transmitted from the ID number is determined. In the process of issuing the waybill, only the information printed on the waybill, such as the confirmation number, the desired delivery date, the document number, and the barcode thereof, is transmitted, and the information entered in the other customer data file 121 is not transmitted.

In step S5, input of the confirmation number is requested to the shipping computer 2. FIG. The shipping company inputs the confirmation number recorded in the notified shipment information into the shipping computer 2.

In step S6, the inputted confirmation number is compared with the confirmation number attached to the shipment information file. When an incorrect number is entered, an error message is displayed on the monitor in step S7, and the input of the corrected number is requested.

If the correct confirmation number is entered, the data to be printed at the waybill is extracted from the corresponding order information file in step S8, and sent to the shipping computer 2 together with the printing instruction control data. The delivery computer 2 prints out the transmitted data on the sheet set by the printer in synchronism with the transmission of the data, and issues a waybill.

After the data for one waybill is transmitted, the ordering computer 1 inquires the shipping computer 2 as to whether to issue another waybill in step S9. When issuing a waybill, the process is repeated by inputting a reconfirmation number from the shipping computer 2, and the connection is terminated at step S10 when the issuance is completed.

As shown in FIG. 7, the waybill 7 issued by the above-described processing procedure has a document number and its barcode 8 on the surface of one sheet, and a barcode of a delivery destination of a delivery company near the destination of the shipment. 8a), similarly, the code 8b of the goods arrival point, the desired delivery date 7a, and the confirmation number 5 are integrally printed. The barcode 8a of the goods arrival point and the code 8b of the goods arrival point are data derived from the slip processing data file 123 based on the address data of the customer registered in the customer data file 121. The issued waybill is affixed to the goods packaged by the shipper by identification number.

When the issuance process of the waybill is finished, the shipping computer 2 notifies the ordering computer 1 of the fact (arrow in Fig. 2). The above process is performed in the computer 2 of each shipper which received the notification of shipment information from the ordering computer 1, respectively.

The received order computer 1 performs a process of inputting the notified information into the order information file of the corresponding confirmation number. In the above-mentioned issuance process of the waybill, the shipping computer 2 performs the issue end process on the order computer 1 so that the communication line is disconnected so that the fact that the issue process is completed is entered in the order information file. Also good.

[Delivery processing]

The delivery process is divided into a shipment process for delivering a cargo from a shipper to a delivery company, a sorting process for classifying cargo into a delivery center's collecting center, and a delivery process for delivering a cargo to a customer. Each process is performed by a delivery company.

First, in the shipment process, the delivery computer 3 inputs the document number displayed on the waybill and the display information of the barcode 8 from the PP, and stores information such as the number of cargoes to be handled and the destination of each cargo in the storage. I perform shipment dispatch to say. The cargo entering the commodity starting point is provided to the automatic sorting by reading the bar code 8a of the commodity arrival point with a barcode reader, and further, the operator classifies the commodity arrival point code 8b by eye and classifies it in detail. The information which the delivery computer 3 performed the shipment accounting and the information input into the goods starting point are notified from the delivery computer 3 to the order computer 1 one by one (arrow ④ in FIG. 2).

The cargo classified as a commodity starting point enters a collection center, similarly performs automatic sorting and sorting which is directly confirmed by eye, and is then transferred to the commodity arrival point. The information entered into the collection center, the information sent from the center, and the information entered at the goods arrival point are also sequentially notified to the ordering computer 1 (arrow ⑤ in Fig. 2).

The order receiving computer 1 which has received the notification of the delivery status from the delivery computer 3 performs a process of sequentially inputting the notified information into the order information file of the corresponding confirmation number.

When the cargo arrives at the goods arrival point, the delivery company uses the delivery computer 33 of the goods arrival point to issue a delivery note for delivery to the customer along with the goods.

The issuance of the delivery note is connected to the order computer 1 via the Internet with the printing sheet of the delivery note set in the printer of the delivery computer 33, similarly to the issuance of the waybill, and the delivery computer 33 from the order computer 1. Can be performed in synchronization with the transmission of the print data.

8 shows the flow of the processing of the ordering computer 1 when the delivery computer 33 issues a delivery note.

This process is also similar to the issuance process of the waybill, after the delivery computer 33 is connected to the order computer 1 via the Internet, and after authentication verification by inputting an ID number and a password (steps S1 to Step 1). S3) The level of information to be transmitted is determined from the ID number, so that only information necessary for issuance of the delivery note is transmitted (step S4). The transmitted information is information such as a confirmation number, the name of the consignee (customer), the address of the consignee (customer), the name of the delivered product, the name of the consignor (contractor), and the address constituting the delivery note 9 shown in FIG. .

The issuance of the delivery note compares the confirmation number entered by the shipper with the confirmation number attached to the order information file (steps S5 to S7), and then extracts data printed on the waybill from the order information file and the customer data file. The printing is sent to the delivery computer 33 together with the printing instruction control data, and the printed data is printed out on the sheet set in the printer of the delivery computer 33 in synchronization with the transmission of the data (step S8). At this time, two sheets of delivery slips are issued, one sheet is used for delivery to the customer, and one sheet is used for receipt.

If the delivery note of all the cargoes has been issued, the delivery computer 33 is notified of the fact that the processing is to be stopped, and the communication line is cut off and the issuance processing ends (steps S9 and S10). In connection with the disconnection of the line, the fact that the issuance of the statement of delivery has been entered into the order information file is inputted (arrows 6 and 7 in FIG. 2).

In the process of issuing the illustrated delivery note, an order of a plurality of goods may be accepted from a customer, and when a delivery date is different for each product, a delivery note may be issued for each of the delivered goods.

In the case of issuance of a delivery note in this case, the delivery computer 33 notifies the order computer 1 of the document number affixed to the package, and accordingly the order computer 1 delivers the specification information of the goods of the corresponding document number. This is done by transmitting to the computer 33. Remaining goods managed by the same confirmation number with different document numbers are delivered on a later delivery date, and a delivery note is issued at that time.

In addition, if the shipping company accepts an order for a different product, and there are a plurality of shipments having the same delivery date but the product is packaged for each different shipping company, the specification of the goods of each cargo is integrated into one delivery statement. May be issued.

When a delivery note and a receipt are issued, the shipper sends the cargo to the customer and delivers it at the same time as the delivery note. At this time, for delivery and exchange, the receipt must be written on the receipt by the customer, such as a seal or signature, and brought to the goods arrival point.

The information on which the cargo is delivered is notified to the order computer 1 from the delivery computer 33 at the point of arrival of the goods, and the receipt certificate written on the receipt is read by a scanner and entered into the delivery computer 33. It transmits to the order computer 1. The ordering computer 1 performs a process of inputting the notified and transmitted information to a corresponding order information file to which a corresponding confirmation number or document number is attached, and the delivery process is completed.

In this way, by managing the customer information and the delivery information of the article in the order computer 1, various delivery confirmation processes can be made using the data input in the order information file.

10 shows a flow of a process for automatically detecting unloaded goods data for the day.

In FIG. 10, in step S1, the delivery information input to the ordering computer 1 is extracted from the shipping computer 2 and the shipping computer 3, and a process of creating shipment confirmation data is performed. The extraction of the delivery information is performed by detecting only the information notified on the day from the order information file.

In step S2, the shipment goods data scheduled for shipment on the same day is extracted from the order information file, and processing for creating shipment scheduled data is performed.

In step S3, when both data are collated and there is data of a product that has not been shipped or is not scheduled to be shipped despite being scheduled for shipment in step S4, the corresponding data is extracted in step S5, and as a shipment problem file. Stored in the storage unit 12. If both data match, the process ends in step S6.

Further, by using the delivery information of the product sequentially entered in the order information file of the ordering computer 1, each time the delivery information is inputted, a function of automatically notifying the customer by e-mail is provided. Can be provided at customer convenience. This processing is performed by operating the ordering computer 1 so that when the information is entered in the delivery information recording area of the order information file, the newly entered delivery information is transmitted to the e-mail address of the customer registered in the customer data file. . As a notification means, it is arbitrary to use facsimile writing or voice over the telephone.

In addition, notification of delivery information may be performed according to the request for delivery information from a customer. For example, when an inquiry is made through a customer computer connected through the Internet or through a telephone or a facsimile, an appropriate response means can be notified accordingly.

Incidentally, the printing layouts of the waybill and the delivery slip shown in the drawings in the embodiment are examples, and the present invention is not limited thereto. In addition, the processing of each computer is not limited to the flow of the illustrated process. Although the form which connected to the Internet was shown as a communication line, other communication lines can also be used and other communication lines can also be used in combination as needed. In addition, although the notification of information between each computer is performed by transmitting information through a communication line, it is not limited to the form of the data input / output between computers through a line, and it is notified in writing by a facsimile, and a telephone This also includes a case of notifying by voice.

In the above description, it is assumed that the contractor, the shipper, and the delivery company are different. However, even when the same person performs the processing of the order, shipment, and delivery, when the customer data is to be managed in unison, Use is effective. Moreover, this invention is applicable also to delivery of goods other than goods.

According to the present invention, in managing the delivery information of an article using a computer, the delivery process is performed with the minimum necessary information in the course of the delivery process from the shipment of the article to the delivery so that the customer data is not leaked and abused, in particular. If the person who receives the product and the person who ships the product are different from each other, letting the person who ships the product not know the customer information, and the amount of written information handled in the conventional delivery process as little as possible The whole delivery process can be performed efficiently.

Claims (6)

A computer of a person who receives a transaction request for goods from a customer (hereinafter referred to as an order computer), a computer (hereinafter referred to as a shipping computer) that performs storage, packaging, and shipment processing of the goods, and the shipped goods to the customer A system for managing a delivery information of an article by connecting a computer (hereinafter referred to as a delivery computer) of a person who performs a delivery process through a communication line, The ordering computer includes at least a customer data file including a name, an address, a contact number, a number for specifying a customer, and the like, and an article data file including an article name, a management code thereof, and the like, in the storage means. In order processing, the order computer includes each piece of information on order contents such as ordered items, quantity, and desired delivery date and time according to a transaction request from a customer, and is used for a unique confirmation number and delivery processing associated with the customer. A process of creating an order information file with a document number attached thereto and storing it in a storage means; In the shipment process, shipment information including ordered item, quantity, desired delivery date and document number for each confirmation number is notified from the receiving computer to the shipping computer, and the shipping computer sends the notified shipping information to the picking and packing process of the goods. In addition, the sheet is attached to the package packed by the corresponding confirmation number, and prints on the surface a code such as a bar code indicating at least the confirmation number, the desired delivery date, the document number and the document number among the shipment information. A process of issuing a waybill and informing the receiving computer that the process of issuing the waybill has been performed; the receiving computer receiving the notification from the shipping computer performs a process of inputting the notified information into the order information file, In the delivery process, the delivery computer provides the packaged goods to the delivery process based on the information such as the document number and the barcode displayed on the waybill, and notifies the delivery computer from the receiving computer to the delivery computer. From the destination information including the address and name of the customer corresponding to the shipment information and the confirmation number to be issued, a delivery statement which prints out information such as the name of the customer receiving the goods or the specification of the ordered goods is issued, and this delivery note is packed. When delivered to the customer together with the cargo, the processing is performed to notify the receiving computer of the fact, and the receiving computer receiving the notification from the shipping computer performs processing for inputting the notified information into the receiving information file. system. The method of claim 1, An item delivery information management system in which shipment information of only the corresponding item is notified from the ordering computer to the shipment computer of each shipment source when the shipment source of the plurality of items received a transaction request from the customer is respectively delivered. The method according to claim 1 or 2, The information delivery information from the ordering computer to the shipping computer and the shipping computer is performed by sending only information necessary for processing the computer of the requesting destination after the receiving computer receives the notification request from the shipping computer or the shipping computer. The method according to any one of claims 1 to 3, The delivery computer includes an input device that reads image information such as text and drawings, and after delivering the package to the customer, proof of receipt information such as the seal or signature of the customer written on the receipt from the input device to the delivery computer. A product delivery information management system which performs a process of inputting and sending this to the ordering computer, which inputs the transmitted information to the ordering information file. The method according to any one of claims 1 to 4, A process of extracting shipment scheduled data for the same day based on the order file, a process of extracting shipment confirmation data based on information notified from the shipping computer or the delivery computer, and a process of extracting inconsistent data by comparing the two data. An item delivery information management system including a retrieval processing means for an unsent item having each process. The method according to any one of claims 1 to 5, A goods delivery information management system comprising a function of notifying a customer of delivery information of an item according to a request from a customer or automatically.