JP2017016263A - Application information creation system, application information creation device, and information detection system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an application information creation system, an application information creation device, and an information detection system which allow various procedures to be performed with input of minimum information without repeated input of the same information and allow the change in life stage of a user to be detected.SOLUTION: The application information creation system creates application information for receiving a service or a commodity. The application information creation system comprises: information addition means which adds, as user information, necessary items corresponding to a selected service or commodity and information inputted about items lacking for application; and application information creation means which creates application information for the selected service or commodity on the basis of the stored user information and the input information. Further, a terminal device comprises: selection accepting means which accepts selection of a service or commodity for which a user desires application; and input accepting means which, if the existence of a missing item is determined, accepts input of the missing item.SELECTED DRAWING: Figure 6

Description

  The present invention relates to an application information generating system and an application information generating apparatus for generating application information for receiving provision of services or products. Furthermore, it is related with the information detection system which can detect the change of a user's life stage.

  Conventionally, when moving or getting married, it is necessary to perform procedures such as changing the address and contact information for various services such as electricity, water, gas, insurance, and banking. However, since the procedure for changing the address and contact information must be done individually for each business operator, the same application will be made many times, which can be annoying for those who move. It was something to feel. Under such circumstances, for example, when a person who is going to move wants to receive the same service as the various services currently being received at the destination, a system has been proposed that performs the application procedure for each service. (For example, refer to Patent Document 1).

  However, the system described in Patent Document 1 performs application procedures for each service at the same time when moving, and it is necessary for the user to input information on a predetermined item each time an application procedure is performed. was there. For this reason, the information input load of the user is always the same, and the convenience of the user has not been improved by continuing to use the system.

  By the way, changes in the life stage such as moving and marriage, for example, trigger an application for various services such as insurance and purchase of goods such as cars and furniture. For businesses of various products and services, changes in the life stage of consumers are a big business opportunity, so there is a need to detect changes in the life stage of customers and potential customers and use them in sales activities. was there.

JP 2006-236007 A

  The first object of the present invention is to repeatedly input the same information when applying for receiving various services, applying for purchasing a product, or changing personal information when it has already been done. It is to provide an application information creation system that can perform various procedures with a minimum of information input.

  The second object of the present invention is to provide an information detection system capable of detecting a change in a user's life stage, which is very useful information for businesses of various products and services.

  The present invention is an application information creation system for creating application information for receiving provision of a service or a product, comprising a terminal device and a server device capable of communicating with the terminal device via a network. User information storage means for storing user information related to a plurality of items used for application, necessary item storage means for storing necessary items for application of services or products in association with services or products, and selection by user operation By comparing the necessary items corresponding to the service or product and the items included in the stored user information, and determining whether there is a lacking item that is missing in the application; When information on missing items is input, user information adding means for adding the input information to user information, The user information using application information creation means for creating application information for the selected service or product based on the user information and the information entered by the user's operation, and the information entered by the user; A user information update unit that updates user information stored in the storage unit, and the terminal device includes a selection reception unit that receives a selection of a service or a product that the user desires to apply by a user operation, and a missing item determination unit. When it is determined that there is a missing item, an input receiving unit that accepts input of information regarding the missing item by a user operation, and when the missing item determining unit newly creates application information, the previous application information Based on the user information updated at the time of creation, the presence / absence of missing items is determined, and the application information creation means The user information is updated, new features to create a line item on the basis of information input by a user operation, the related item creation system.

  According to the application information creation system of the present invention, a user can efficiently apply for various procedures with minimum information input without repeatedly inputting the same information. Information that is required for many services, such as name and address, is required as information to be filed when applying for a service or product (hereinafter also referred to as a service) or when changing personal information. If there is, for example, there is information that is required only because it is a specific service such as annual income and family structure. Information required for many services can be saved in advance if it is registered in advance. Also, if information required for a specific service or the like is stored as user information, the more information is used, the fewer items need to be input. As a result, the user can apply for various products and services with minimal information input.

  In the present invention, the first correspondence storage means for storing the correspondence between the predetermined service or product and the change in the life stage of the user estimated from the application procedure of the predetermined service or product, and the terminal device It is preferable to include first life stage estimation means for estimating a user's life stage according to the correspondence relationship according to the service or product for which the selection is accepted.

  According to the present invention, when a user performs an application procedure for a service or the like, a change in life stage according to the application procedure can be estimated. For example, when an application for mail transfer notification is made before moving, it can be assumed that the user will move soon and change the residence. By detecting such a change in the user's life stage, it is possible to provide useful information for many businesses.

  In the present invention, the selection accepting means is for accepting selection of a plurality of services or products, and the input accepting means is for a missing item among necessary items necessary for applying for a plurality of services or products for which selection is accepted. It is preferable to accept input of information relating to the lacking item according to the priority determined based on a predetermined standard.

  When performing application procedures, it is necessary to input items that are not registered as user information, but by inputting according to the priority order of the items to be input, procedures that allow applications with fewer inputs Can proceed from.

  In the present invention, it is preferable that the user information updating means automatically updates the user information with the passage of time for items whose user information changes with the passage of time.

  For example, the age, the number of years of service at the place of work, etc. change with the passage of time. By automatically updating user information for such items that change with the passage of time, user information can be updated without relying on user input, saving the user's trouble. It becomes possible.

  In the present invention, the terminal device includes terminal position information acquisition means for acquiring terminal position information relating to the position of the terminal device, and the position of the user among the acquired position information and user information stored by the user information storage means. It is preferable to provide a second change detecting means for detecting a change in a living situation related to the user's position in comparison with the user position information related to.

  For example, since a user's residence and work place can be estimated according to the relationship between the position where the terminal device 1 exists and time, the user can be prompted to change the user information.

  The present invention relates to an application information creating apparatus for creating application information for receiving provision of a service or a product, the user information storage means for storing user information having a plurality of items, and the service or product in association with the service Or necessary item storage means for storing necessary items, which are necessary items for product application, selection acceptance means for accepting selection of a service or product that can be applied, and necessary items relating to the service or product selected by the selection acceptance means; The shortage information determining means for comparing the items included in the stored user information and determining the presence or absence of the shortage information relating to the items that are insufficient for the application, and the shortage information determining means have determined that there is insufficient information. Input receiving means for receiving input of missing information by user operation and information on missing items by user operation. If it is, the user information adding means for adding the input information to the user information, the stored user information, and the information input by the user's operation, the selected service or product Application information creating means for creating application information, and user information updating means for updating user information stored in the user information storage means using information input by the user, and the missing item determining means is newly When creating application information, the presence of missing items is determined based on the user information that was updated when the previous application information was created. The present invention relates to an application information creating apparatus characterized in that application information is created based on updated user information and information newly input by a user operation.

  The present invention is an information detection system including a terminal device and a server device that can communicate with the terminal device via a network, and the terminal device accepts selection of information that the user desires to browse by the user's operation. A history information storage unit that includes selection accepting means, and that stores identification information that allows the server device to identify information accepted by the terminal device as history information together with the date and time of accepting the selection; Of the identification information in the first predetermined period, the date and time when the selection is received, and / or the frequency at which the selection is received is different from the first predetermined period. Detecting that the attribute of the identification information, the date and time of accepting the selection, and / or the frequency of accepting the selection have changed beyond a predetermined standard And a reduction detection unit, an information detection system.

  ADVANTAGE OF THE INVENTION According to this invention, the change of a user's life stage can be detected with the information which a user browses, and useful information for many operators can be provided.

  In the present invention, in the first predetermined period and the second predetermined period, the attribute of the identification information, the date and time when the selection is received, and / or the content of the change regarding the frequency of receiving the selection is estimated. A second correspondence storage means for storing a correspondence relationship with a change in the life stage of the user, and a second one that estimates the user's life stage according to the correspondence according to the content of the change detected by the change detection means. It is preferable to provide a second life stage estimation means.

  ADVANTAGE OF THE INVENTION According to this invention, a user's life stage can be estimated with the information which a user browses, and useful information for each provider can be provided.

It is a figure which shows the structure of the application information creation system corresponding to at least 1 of embodiment of this invention. It is a block diagram which shows the structure of the terminal device corresponding to at least 1 of embodiment of this invention. It is a block diagram which shows the structure of the management server apparatus corresponding to at least 1 of embodiment of this invention. It is a figure showing the user information table corresponding to at least 1 of embodiment of this invention. It is a figure which shows an example of the display screen of a terminal device corresponding to at least 1 of embodiment of this invention. It is a figure which shows an example of the flowchart of an application information creation process corresponding to at least 1 of embodiment of this invention. It is a figure showing the required item master table corresponding to at least 1 of embodiment of this invention. It is a figure which shows an example of the display screen of a terminal device corresponding to at least 1 of embodiment of this invention. It is a figure which shows an example of the input screen of a deficient item corresponding to at least 1 of embodiment of this invention. It is a figure which shows an example of the flowchart of an application information creation process corresponding to at least 1 of embodiment of this invention. It is a figure showing the log | history information table corresponding to at least 1 of embodiment of this invention. It is a figure which shows an example of the flowchart of an information detection process corresponding to at least 1 of embodiment of this invention. It is a figure showing the life stage corresponding | compatible table corresponding to at least 1 of embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. Hereinafter, the description regarding the effect is one aspect of the effect of the embodiment of the present invention, and is not limited to what is described here. In addition, the order of the processes constituting the flowchart described below is out of order as long as no contradiction or inconsistency occurs in the process contents.

  The present invention relates to an application information creation system for creating application information for receiving a service or product. Hereinafter, an application information creation system for receiving a service will be mainly described. . Note that the services described below include not only services of private companies but also services provided by administrative agencies, and are not limited to such modes.

  FIG. 1 is a diagram showing a configuration of an application information creation system corresponding to at least one of the embodiments of the present invention. As shown in the figure, the application information creation system of the present invention includes a plurality of terminal devices 1 (terminal devices 1a, 1b,... 1z), a communication network 2, a management server device 3, and an application server device 4 for various services. (Electric power company application server 4a, gas company application server 4b...). The terminal device 1 is connected to the management server device 3 via the communication network 2.

  The terminal device 1 is a terminal to which a moving user applies. Examples of the terminal device 1 include, but are not limited to, a personal computer, a smartphone, a tablet terminal, a mobile phone, and a PDA. The terminal device 1 may be any device that can be connected to the management server device 3 via the communication network 2. As the communication network 2, various known wired or wireless communication networks such as the Internet, a wired or wireless public telephone network, a wired or wireless LAN, and a dedicated line can be used.

  The management server device 3 is a management / operation server for transmitting / receiving information between the terminal device 1 and the application server device 4 and storing and analyzing a communication history with the terminal device 1. The application server device 4 is a server that receives application information from the management server device 3 and advances application processing.

  FIG. 2 is a block diagram showing a configuration of a terminal device corresponding to at least one of the embodiments of the present invention. As illustrated, the terminal device 1 includes a control unit 11, a RAM 12, a display unit 13, a storage device 14, a sensor unit 15, a communication interface 16, and the like, and is connected to the communication network 2 through the communication interface 16.

  The control unit 11 refers to and executes a program or data stored in a storage device such as the storage device 14. Moreover, the control part 11 has a time measuring function. The RAM 12 is a work area for the control unit 11. User operations on the touch panel 13b and the sensor unit 15 provided in the display unit 13 are stored in the RAM 12 as input information, and the control unit 11 executes various arithmetic processes based on the input information.

  The display unit 13 includes a display screen 13a that displays information on services that the user wants to apply for. Further, a touch panel 13 b is provided on the upper surface of the display unit 13. A change in the coordinate position or the like is detected by pressing the touch panel 13b with a stylus or a finger or moving the position of the stylus on the touch panel 13b.

  The sensor unit 15 includes various sensors. Various sensors refer to sensors such as fingerprint authentication sensors, proximity sensors, acceleration sensors, gyro sensors, magnetic force sensors, or luminance sensors, but are not limited to these, and include GPS sensors, barometric pressure sensors, and the like. It may be.

  The storage device 14 is used as a storage area for storing programs and data, and can store data received from the management server device 3.

  FIG. 3 is a block diagram showing a configuration of the management server device corresponding to at least one of the embodiments of the present invention. As shown in the figure, the management server device 3 includes a control unit 31, a RAM 32, a storage device 33, and the like, and can be connected to the communication network 2 through a communication interface 34. The control unit 31 refers to and executes programs and data stored in the storage device 33. Moreover, the control part 31 has a time measuring function. The RAM 32 is a work area for the control unit 31. The storage device 33 stores data input in the terminal device 1, data received via the communication interface 34, and the like.

  Next, functions of the terminal device 1 will be described. The terminal device 1 includes a user information change confirmation function, a service selection reception function, a selection service transmission function, an input item information reception function, an input reception function, an input information transmission function, an application confirmation information reception function, an application confirmation reception function, and an application confirmation Has a transmission function.

  The user information change confirmation function has a function of displaying the stored user information to the user, and prompting the user information after the change to be input when there is a change. The service selection reception function has a function of receiving a service that the user wants to apply for by an operation such as tapping service information displayed on the display screen 13a. A plurality of selections may be accepted using a check box or the like. The selected service transmission function has a function of transmitting the service information selected by the selection reception function to the management server device 3 through the communication interface 16.

  The input item information receiving function receives information on the missing items via the communication interface 16 and causes the storage device 14 to receive information on the missing items so that the user can input additional information when the management server device 3 determines that there are missing items. It has a function to memorize. The input reception function has a function of receiving input from a software keyboard or the like displayed on the display screen 13a. Information may be input using a sensor included in the sensor unit 15. The input information transmission function has a function of transmitting information received by the input reception function to the management server device 3 through the communication interface 16.

  The application confirmation information receiving function has a function of receiving application confirmation information created by the management server device 3 through the communication interface 16 and storing it in the storage device 14. The application confirmation reception function has a function of confirming application confirmation information. The application confirmation transmission function has a function of transmitting information indicating that the application has been confirmed to the management server device 3.

  The management server device 3 includes a change information reception function, a user information update function, a selection service reception function, a necessary item extraction function, an input priority determination function, a user information extraction function, a shortage information determination function, a shortage item information setting function, and an input item. It has an information transmission function, an input information reception function, a user information addition function, an application confirmation information transmission function, an application confirmation reception function, and an application information creation function.

  The change information reception function has a function of receiving the user information changed in the terminal device 1 through the communication interface 34. The user information update function has a function of updating user information based on the change information related to the user information received by the change information receiving function. The selected service reception function has a function of receiving the service information selected by the terminal device 1 through the communication interface 34. The necessary item extraction function has a function of extracting necessary items associated with the service information received by the selected service reception function.

  The input priority order determination function has a function of determining the priority order of which service is applied when applying for a plurality of services. The user information extraction function has a function of extracting stored information regarding the user of the terminal device 1.

  The deficiency information determination function has a function of comparing the extracted necessary items with items included in the user information and determining the presence or absence of items that are insufficient for the application. When comparing necessary items and items of user information, it is possible to design the items so as to be regarded as the same item even if the items do not completely match.

  The missing item information setting function has a function of setting information for identifying a missing item at the time of application. The input item information transmission function has a function of transmitting information related to the input item to the terminal device 1 via the communication interface 34. The input information receiving function has a function of receiving information input in the terminal device 1 by the communication interface 34 and storing it in the storage device 33.

  The user information adding function has a function of adding new information to the user information using the input information received by the input information receiving function. The application confirmation information transmission function has a function of transmitting application confirmation information to the terminal device 1 through the communication interface 34. The application confirmation receiving function has a function of receiving application information confirmed in the terminal device 1 by the communication interface 34 and storing it in the storage device 33. The application information creation function has a function of creating application information from stored information.

  Then, the premise of embodiment of this invention is demonstrated. As an example of the embodiment of the present invention, for example, an application installed in a smartphone can be cited. When an application is activated in the terminal device 1, for example, the current activation date and time or identification information given to the terminal device 1 is acquired as information related to activation. Furthermore, in order to identify a user, it is good also as a structure which communicates with the management server apparatus 3 and logs in using the user account provided beforehand, and the management server apparatus 3 uses the identification information of the terminal device 1 acquired at the time of starting. May be sent to.

  Next, user personal information data will be described. FIG. 4 is a diagram showing a user information table corresponding to at least one of the embodiments of the present invention. The user information table 40 is a data table for managing user personal information, and has an item 42, contents 43, and a category 44 in association with the user ID 41.

  The user ID 41 is unique data for identifying the user. This is the same as the identification information of the terminal device 1 or the user account when logging in. The item 42 is an item of personal information stored in association with the user ID 41. The content 43 represents the content of the item 42. The category 44 is information used for comparison with necessary items described later.

  The data of the user information table 40 is desirably registered on behalf of the real estate management company when the user moves. By making the data that can be input at the time of moving as initial data, the user can save the trouble of data input. Further, the division 44 may be a combination of a plurality of items 42. For example, “address (town name)”, “address (address)”, “address (address)”, and “address (building name)” included in the item 42 may be combined to set the category 44 as “address (town name or less)”. Since the category 44 depends on the application destination site, etc., a plurality of possible standard combinations may be configured in advance.

  Next, screen display of the terminal device 1 will be described. FIG. 5 is a diagram showing an example of a display screen of the terminal device corresponding to at least one of the embodiments of the present invention. As shown in FIG. 5, in the upper area of the display screen 13a, a question 51 that prompts the user to select a service, such as “Please select a service to subscribe”, is displayed. A service menu 52 representing selectable services is displayed below the question 51 and in the center of the display screen 13a. The service menu 52 may change according to attributes such as the user's address and sex, or by increasing or decreasing the number of service providers.

  A selection dial button 53 is displayed at the center of the display screen 13a. The selection dial button 53 is an interface simulating a dial for selecting the service menu 52, and the service menu 52 can be selected by performing a touch operation so that the selection dial button 53 is rotated by a finger or the like. The selected service menu 52 is represented by an arrow 54. When the selection dial button 53 is tapped, the selection of the currently selected service menu 52 is accepted, and it is possible to select a plurality of service menus 52 by designing so as to end the acceptance of service selection by double tapping. it can.

  Next, the application information creation process will be described. FIG. 6 is a diagram illustrating an example of a flowchart of the application information creation process corresponding to at least one of the embodiments of the present invention. By tapping the selection dial 53 displayed on the display screen 13a by the user's operation, the selection of the service is accepted and the process proceeds to the application process (step S1). As described above, a plurality of selections may be made, and the user can collectively specify services to be applied.

  After designating the service or service group to be applied, a screen for confirming to the user whether or not the user information has been changed is first displayed (step S2). The display content is preferably user information stored in the management server device 3. If there is a change (YES in step S3), the user inputs change information to the input device. The input change information is transmitted to the management server device 3 (step S4). The management server device 3 receives the change information (step S5) and updates the user information based on the changed information (step S6).

  In this way, by performing maintenance of user information first, it is possible to save time and labor for changing a plurality of application procedures. Further, a change history of user information may be acquired. The change history data can be used to monitor changes in the user's life stage, which will be described later.

  If there is no change (NO in step S3), information on the selected service is transmitted to management server device 3 (step S7). The management server device 3 receives information regarding the selected service (step S8). Next, necessary items relating to the selected service are extracted from the data table stored in the storage device 33 (step S9).

  FIG. 7 is a diagram showing a necessary item master table corresponding to at least one of the embodiments of the invention. The necessary item master table 60 stores definition information of items necessary for service application, and includes necessary items 64 and sections 65 in association with the selection service 61, the company 62, and the plan 63.

  The selection service 61 is content corresponding to the service menu 52. The company 62 and the plan 63 define a partner company and a plan provided by the company, and it is desirable that all menus that can be applied are registered. When there are a plurality of service providing companies, it is possible to design the screen so as to prompt the user to select a company or plan after selecting the service.

  The necessary item 64 is an item name necessary for applying for a service. The section 65 is content corresponding to the section 44 included in the user information table 40, and the section 44 and the section 65 are compared to confirm items that are insufficient for the application.

  Next, returning to the flowchart, when applying for a plurality of services, the order of input is determined (step S10). By setting a priority for the application process of each service and proceeding with the application process from a service with a higher priority, the user's effort to input information can be minimized.

  For example, when applying for gas, power, and water service, first, the category 44 of the user information table 40 and the category 65 of the necessary item master table 60 are compared. As a result, there are three shortage items for gas application, two shortage items for power application, and if there are no shortage items for water supply, the application process is in the order of water, electricity, gas. It is something to proceed. As will be described later, information input as a missing item in an application is added to the user information table 40 each time an application is made. Can be minimized.

  In addition to the above-described mode for determining priority based on the number of missing items, a mode for extracting the missing items in the application for all the selected services and setting a higher priority from the services with many common missing items; It is also possible to do. In any aspect, there is no change in that the user's trouble of inputting information can be saved.

  Next, the application process is repeated until the application process is completed for all the selected services (step S11). Thereafter, processing is performed for each application service until the application is completed. If a service for which the application is to be canceled occurs in the middle, the application process for the service can be designed to be skipped.

  Next, user information is extracted (step S12), and it is checked whether there is insufficient information for the service (step S13). If there is insufficient information (YES in step S14), in order to prompt the terminal device 1 to input information, information relating to the insufficient item is set to be identifiable as an input item (step S15). When there is no shortage information (NO in step S14) and after step S15, the input item information is transmitted to the terminal device 1 (step S16).

  The terminal device 1 receives information related to the input item from the management server device 3 (step S17) and stores it in the storage device 14. Next, the user performs an input operation of information related to the input item (step S18). FIG. 8 is a diagram showing an example of a display screen of the terminal device corresponding to at least one of the embodiments of the present invention. FIG. 8A to FIG. 8C are diagrams showing an input method when providing data stored in the user information table 40 as application information.

  On the display screen 13a of the terminal device 1 shown in FIG. 8A, a user information frame 71 representing user information stored in the user information table 40, a necessary item frame 72 representing information necessary for application, A gate button 73 for allowing data movement is displayed. The user first taps the gate button 73 to display his intention to use the data he has as application data.

  This design concept is based on PDS (Personal Data Storage Management), and only data that an individual wants to provide can be provided to a service provider. In other words, if there is data that the user does not want to provide in the required items of the application, the information is not passed to the service provider against the user's intention as in the past, but according to the user's intention, You can control the information you provide.

  Next, when inputting data for each item, the item object is slid to the right and moved one by one. When inputting data in a lump, the terminal device 1 is tilted as shown in FIG. 8B, so that the gyro sensor included in the sensor unit 15 detects the tilt, and the objects of all displayed items are batched. And can move. The user information frame 71 that has been moved to become blank is automatically filled with an object, and the state shown in FIG. As described above, the batch input of data using the gyro sensor increases the user's preference, reduces the psychological burden of laborious information input for application, and creates the desire to apply for other services There is expected.

  FIG. 9 is a diagram showing an example of a missing item input screen corresponding to at least one of the embodiments of the present invention. FIG. 9A is a screen display in a case where insufficient items have occurred without supplementing the necessary items for application with existing user information alone. A message 81 for prompting additional input is displayed at the center of the display screen 13a. In the message 81, for example, “additional input is required” is displayed, and the missing item name is displayed. When the user inputs information, the additional input button 82 is tapped, and when the user does not want to input additional information, the cancel button 83 is tapped. FIG. 9B is a screen display example when insufficient information is input.

  The information input in step S18 is transmitted to the management server device 3 (step S19). The management server device 3 receives the input information (step S20), and adds data to the user information table 40 stored in the storage device 33 based on the received input information (step S21). When the next application process is performed, the added user information is extracted in step S12, and the lack information check in step S13 is checked using the added user information. That is, it can be expected that the shortage items at the time of application are reduced, the number of items that the user has to input is reduced, and the labor required for information input can be reduced.

  Next, the management server device 3 creates application confirmation information and transmits it to the terminal device 1 (step S22). The terminal device 1 receives the application confirmation information (step S23) and displays it on the display screen 13a. The user confirms the displayed application confirmation information, and taps a confirmation button (not shown) (step S24). The terminal device 1 transmits the confirmed application information to the management server device 3 (step S25), and the management server device 3 receives the confirmed application information (step S26).

  Finally, the management server device 3 creates application information (step S27). “Create information” is, for example, confirmed by linking with an application form installed in the application server device using the API that creates and transmits the application data confirmed from the management server device 3 directly to the application server device. The application data is displayed on the application form screen and displayed to the user, or a template of a form related to the application service is stored in advance and PDF data or the like is created using the confirmed application data.

  In the above-described aspect, an embodiment using a system including a terminal device and a server device has been described. However, the present invention can also be implemented as a terminal device alone. FIG. 10 is a diagram illustrating an example of a flowchart of application information creation processing corresponding to at least one of the embodiments of the present invention.

    A service selection is accepted by tapping the selection dial 53 displayed on the display screen 13a by the user's operation (step S31). Next, a screen for confirming with the user whether the user information has been changed is displayed (step S32). If there is a change (YES in step S33), the user inputs change information to the input device and updates the user information (step S34). Similar to the process in step S6 described above, a change history of user information may be acquired.

  If there is no change (NO in step S33), the necessary items relating to the service selected in step S31 are extracted from the necessary item master table stored in the storage device 14 (step S35). Next, when applying for a plurality of services, the priority of input is determined (step S36). This corresponds to the above-described step S10.

  Until the application process is completed for all selected services, the process from the application process is repeated (step S37) to the shortage information check (step S39) corresponds to the process from step S11 to step S13 described above. Content. When there is insufficient information (YES in step S40), information relating to the insufficient item is set to be identifiable as an input item (step S41), and an input operation of information related to the user's input item is accepted (step S42). This is a content corresponding to the processing of steps S15 and S18 described above.

  Further, based on the input information, data is added to the user information table 40 stored in the storage device 14 (step S43). The added user information is extracted in step S38 when the next application process is performed, and the missing information check in step S40 is checked using the added user information.

  The terminal device 1 creates application confirmation information and displays it on the display screen 13a. The user confirms the displayed application confirmation information, and taps the confirmation button to confirm the application information (step S44). Thereafter, the terminal device 1 creates application information (step S45).

  Next, detection of changes in the user's living environment will be described. First, the user's living environment is defined. The user's living environment in the present invention can be defined using history information obtained by the user browsing and applying for information related to services in an application which is an example of an embodiment of the present invention. That is, the user's living environment is determined from information related to the user's behavior.

  FIG. 11 is a diagram showing a history information table corresponding to at least one of the embodiments of the present invention. The history information table 90 includes a registration date 93, a service 94, and an action category 95 in association with the user ID 91 and the history number 92. The user ID 91 is the same as the user ID 41 in the user information table 40. The history number 92 is an identification number that is unique for each user for identifying history data. The registration date 93 represents the date when history data was registered. The service 94 represents a service tapped by the user. The action category 95 represents the content executed by the user via the service.

  A method for detecting changes in the user's living environment using the history information table 90 shown in FIG. 11 will be described. For example, the user ID 91 is “A000001”, the history number 92 is “R140001” to “R140008”, and the history number 92 is “R150001” to “R150008”.

  As of June 2014, this user frequently browsed the “marriage information service” and “moving” services. However, as of June 2015, he frequently browses “childcare” and “gardening”. The number of times the “marriage information service” was browsed during the year was zero, and information related to services such as “childcare” and “gardening”, which had not been browsed so far, was frequently viewed. When there is an obvious change in the characteristics of the service browsed or subscribed in two different periods as described above, the detection is defined as “the user's living environment has changed”.

  A standard indicating that the living environment has changed may be provided. For example, as in the above-described example, this is a criterion that focuses on the frequency during a period such as the number of certain services browsed in the past period decreased by 90% in the most recent period. In addition, this is a standard that focuses on date information such as a service that has been browsed only on Sunday in the past period, but is browsed daily in the most recent period.

  Regarding the analysis method of the history information table 90, another condition may be given. For example, the user with the user ID 91 “A000001” has not started the application until June 1, 2015 after applying for moving on June 3, 2014. Thus, when the user who has not started the application for a long time starts the application after a long time, it may be estimated that the living environment has changed.

  In the above-described aspect, the change in the living environment of the user is defined based on the browsing data related to the user's service, but it is also possible to define the change based on the application data for the service. For example, if there is application data related to the moving service using data in which the action category 95 of the history information table 90 is “application”, it can be understood that the user is about to move. In addition, by applying for the delivery of a mother and child notebook at the government office, it will be possible to grasp that the number of children will increase in the near future, and it is possible to predict that the room where they currently live will be narrow.

  Furthermore, you may change the reference | standard of the change of a living environment with browsing data and application data. Because the person who actually applied for the service is naturally more likely to have had changes in the living environment than in the case of browsing only, changing the criteria between the browsing data and the application data will change the living environment. Can be defined more precisely.

  Next, processing for detecting changes in the user's living environment will be described. FIG. 12 is a diagram showing an example of a flowchart of information detection processing corresponding to at least one of the embodiments of the present invention.

  When an application activation signal of the terminal device 1 is received (step S51), identification information is transmitted to the management server device 3 (step S52). Here, the identification information may be a user login account or unique identification information of the terminal device 1.

  When receiving the identification information (step S53), the management server device 3 extracts the previous activation information from the history information table 90 using the received identification information (step S54). If a predetermined period has elapsed since the previous activation (YES in step S55), it is estimated that the user's environment has changed, and is registered in the storage device 33 as first detection information (step S56). If the activation is within a predetermined period from the previous activation (NO in step S55), the detection information is not registered.

  In the terminal device 1, the user can browse and apply for information related to services by operating an application. Here, browsing of information includes browsing information stored in the application and enabling browsing of external web pages from the stored HTML link information.

  The selection of information is accepted by the user's operation (step S58), and the selected information is transmitted to the management server device 3 (step S59). The management server device 3 receives the selected information (step S60), registers the information in the history information table 90, and then checks whether the user's living environment has changed (step S61). If it is determined that the user's living environment has changed (YES in step S62), the current life stage of the user is estimated (step S63), and storage device 33 is further provided as second detection information. (Step S64). When it is determined that the living environment has not changed (NO in step S62), the detection information is not registered.

  Here, the estimation of the user's life stage will be described. FIG. 13 is a diagram showing a life stage correspondence table corresponding to at least one of the embodiments of the present invention. The life stage correspondence table 100 includes a life stage 103 in association with the service 101 and the change content 102.

  A service 101 represents a service that the user browsed or applied for. The content of change 102 represents the content of change obtained by comparison with the previous period. The life stage 103 represents the life stage of the user estimated by the service 101 and the change content 102. If it is determined in step S62 that the user's living environment has changed, the life stage is estimated after comparing the service 101 and the content of change 102 using the life stage correspondence table 100.

  The company managing the management server device 3 can know the change in the living environment of the user by using the first detection information registered in step S56 and the second detection information registered in step S63. It becomes. For example, when the real estate company that manages the management server device 3 can know in advance the change in the living environment of the user, it can arrange the residence of the relocation destination, etc. Opportunities such as proposals can be obtained. As a result, a company that manages rental properties can detect in advance changes that may occur in the properties that the company owns, and can reduce the vacancy rate.

  The application which is an example of the embodiment of the present invention is not limited to real estate, and can be applied to other industries. In other words, since it is possible to detect a sign that the user's life stage changes, the present invention can be applied to any type of business in which it is desired to know the change in the life stage.

  Furthermore, an advertisement suitable for the life stage of the user may be provided by estimating the life stage. It is also possible to recommend a service that suits the life stage.

  By the way, it is important for the user to continue to use the application which is an example of the embodiment of the present invention in order to improve the accuracy of detecting changes in the living environment. Therefore, when applying for the service using the above-described application, it is possible to devise a method for increasing the frequency of use of the application by granting a privilege available to the user.

  Although the user's living environment described above is defined using the user's history information, a method of acquiring changes in the user's living environment using information obtained from the terminal device 1 may be used. For example, it is possible to automatically update the age of the user included in the user information and the years of service to the office by using a timing function provided in the control unit 11 of the terminal device 1. If it is the user's age, it can be calculated based on the date of birth memorized as user information and the current date, and if it is the length of service, it is calculated based on the start date of work. Can do.

  Furthermore, the time change function provided in the control unit 11 of the terminal device 1 and the GPS sensor included in the sensor unit 15 can be used to detect a change in position that exists for a long time during the daytime. If a position that has been long in the daytime period is defined as a work place, and a change is detected, the work place information may be presumed to be changed and the user may be prompted to update the work place information. Similarly, a change in the home address can be detected by defining a position that exists for a long time in the nighttime period as the home address.

  The information input from the user is accepted by prompting the update of the information, and the stored user information is updated with the input information. With this design, the user information can always be kept up-to-date, and the time for updating the information can be saved when creating the application information.

1 Terminal device 100 Life stage correspondence table 11 Control unit 12 RAM
DESCRIPTION OF SYMBOLS 13 Display part 14 Memory | storage device 15 Sensor part 16 Communication interface 2 Communication network 3 Management server apparatus 31 Control part 32 RAM
33 Storage Device 34 Communication Interface 40 User Information Table 60 Required Item Master Table 90 History Information Table

Claims (8)

An application information creation system for creating application information for receiving provision of services or products, comprising a terminal device and a server device capable of communicating with the terminal device via a network,
User information storage means for storing user information relating to a plurality of items used for service or product application;
Necessary item storage means for storing necessary items necessary for application of services or products in association with services or products;
A deficient item determining means for comparing the necessary items corresponding to the service or product selected by the user's operation with the items included in the stored user information and determining the presence or absence of deficient items in the application; ,
A user information adding means for adding the input information to the user information when information on the missing item is input by a user operation;
Application information creating means for creating application information for the selected service or product based on the stored user information and information input by the user's operation;
User information update means for updating user information stored by the user information storage means using information input by a user,
The terminal device
A selection accepting means for accepting selection of a service or a product that the user desires to apply by a user operation;
An input receiving unit that receives an input of information on the missing item by a user operation when the missing item determining unit determines that there is a missing item;
When the missing item determination means creates new application information, it determines the presence or absence of missing items based on the user information updated when the previous application information was created,
Application information creation means that the application information creation means creates application information based on user information updated at the time of the previous application information creation and information newly input by user operation system. A first correspondence storage means for storing a correspondence between a predetermined service or product and a change in the life stage of the user inferred from an application procedure for the predetermined service or product;
The application information creation system according to claim 1, further comprising: a first life stage estimation unit that estimates a user's life stage in accordance with the correspondence relationship according to a service or a product for which selection is accepted by a terminal device. The selection accepting means accepts selection of a plurality of services or products,
The input accepting unit accepts input of information on the missing items according to the priority determined based on a predetermined standard for the missing items among the necessary items necessary for the application of the plurality of services or products for which selection has been accepted. Is,
The application information creation system according to claim 1 or 2. The application information creation system according to any one of claims 1 to 3, wherein the user information update means automatically updates the user information according to the passage of time for items whose user information changes with the passage of time. . The terminal device comprises terminal location information acquisition means for acquiring terminal location information relating to the location of the terminal device;
A second method for detecting a change in a living situation related to the user's position by comparing the acquired position information with user position information related to the user's position among the user information stored by the user information storage means. The application information creation system according to claim 1, further comprising a change detection unit. An application information creation device for creating application information for receiving services or products,
User information storage means for storing user information having a plurality of items;
Necessary item storage means for storing necessary items that are necessary items for application of services or products in association with services or products;
Selection accepting means for accepting selection of services or products that can be applied;
A deficiency information determination means for comparing the necessary items related to the service or product selected by the selection receiving means with the items included in the stored user information and determining the presence or absence of the deficiency information related to the items that are insufficient for the application; ,
An input receiving unit that receives an input of the shortage information by a user operation when it is determined by the shortage information determination unit that there is shortage information;
A user information adding means for adding the input information to the user information when information on the missing item is input by a user operation;
Application information creating means for creating application information for the selected service or product based on the stored user information and information input by the user's operation;
User information update means for updating user information stored by the user information storage means using information input by a user,
When the missing item determination means creates new application information, it determines the presence or absence of missing items based on the user information updated when the previous application information was created,
Application information creation means that the application information creation means creates application information based on user information updated at the time of the previous application information creation and information newly input by user operation apparatus. An information detection system comprising a terminal device and a server device capable of communicating with the terminal device via a network,
The terminal device
A selection receiving means for receiving selection of information that the user desires to browse by user operation;
Server device
History information storage means for storing identification information capable of identifying information accepted by the terminal device as history information together with the date and time of accepting the selection;
Among the stored history information, the attribute of the identification information in the first predetermined period, the date and time when the selection is received, and / or the frequency at which the selection is received is different from the first predetermined period. Change detection means for detecting that the attribute of the identification information in the predetermined period of time, the date and time when the selection was received, and / or the frequency of reception of the selection has changed beyond a predetermined standard, Information detection system. The content of the change in the attribute of the identification information, the date and time when the selection was accepted, and / or the frequency of accepting the selection, and the estimated user life in the first predetermined period and the second predetermined period A second correspondence storage means for storing the correspondence with the stage change;
The information detection system according to claim 7, further comprising second life stage estimation means for estimating a user's life stage according to the correspondence relationship according to the content of the change detected by the change detection means.

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