JP2002002913A - Article delivery information control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent customer information from leaking to the outside in a delivery processing process and reduce the transfer of information in writing as much as possible to improve the efficiency of delivery processing when controlling delivery information of articles using computers. SOLUTION: An order receive computer for a person receiving the application of purchase of an article from a customer, a shipment computer for a person storing, packing, and dispatching the article, and a delivery computer for a person delivering the dispatched article to the customer are connected by a communication line to transmit only data required for respective processings to the shipment, computer and the delivery computer from the order receive computer after the certification and confirmation in delivery processing. The order receive computer is made to receive the information related to delivery processing situation sequentially from both computers to manage the customer information and the delivery information of the article by the order receive computer in a one dimensional manner.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for managing delivery information of articles by using a computer, and more particularly to advertising on newspapers, magazines, televisions, catalogs, Internet homepages, etc., mail, telephone, facsimile, electronic mail. The present invention relates to a system that is useful for managing customer information, product delivery information, and the like in mail-order sales in which an order is received (e-mail) and the product is delivered.

[0002]

2. Description of the Related Art In a form in which a variety of products are assorted and mailed and sold, a product advertiser who receives a purchase order from a customer and enters into a sales contract with the customer (hereinafter referred to as an ordering company) is called. In some cases, a person who receives a shipping instruction from an order receiving company and ships the product to a customer (hereinafter referred to as a shipping company) may be different.

[0003] In this case, the product delivery process is generally performed according to the following procedure (see FIG. 11). First, a contractor who receives an order from a customer enters (inputs) the details of the order in a management ledger (arrow), and then sends the item of the product to be shipped to the shipper storing the ordered product. Along with the quantity, the delivery destination information such as the name, address, and telephone number of the order destination is notified (arrow). Upon receiving the shipping instruction, the shipping company picks up the ordered product, creates a delivery note showing one column of the shipped product, packs it with the product, creates a delivery slip, and pastes it on the packaged baggage Hand over to the carrier (arrow). The goods sent from the shipping company are delivered to the customer by the shipping company. Upon receipt of the receipt, a receipt with a seal or the like written by the customer at the time of delivery is sent from the delivery company to the contractor (arrow), and then the contractor fills out the management ledger by stating that the delivery has been completed. The delivery processing ends.

[0004]

In the conventional delivery processing procedure, when the ordering company instructs the shipping company to ship the product, the ordering product notifies the customer data such as the name and address of the customer together with the item of the product to be shipped. I was However, this data may be used by the shipping company for purposes other than the product delivery process, for example, it may cause a business obstruction to the ordering company or leak it to a third party to inconvenience the customer. . The contractor and the shipper must have a strong relationship of trust with the merchandise store and the manufacturer, and use customer data for other purposes without detriment to either or both. Ideally, both parties should keep in mind or enter into such an agreement, but under the above procedure where the shipping data is notified to the shipper along with the shipping instruction and the handling is left to the shipper. In this case, it is impossible to completely prevent the data from being unexpectedly diverted or leaked by the contractor.

[0005] In the conventional delivery processing procedure, the shipping company prepares a delivery note and a delivery slip, and the delivery note is packed together with the commodities. The processing cost is large, and the processing of handling these documents, including the return of the receipt, has a problem that a large work load is occupied by the entire delivery processing.

The present invention has been made in view of such conventional problems,
In managing the delivery information of goods using a computer, the delivery processing must be performed with the minimum necessary information during the delivery process from the shipment of goods to delivery so that customer data is not leaked and misused. If the person who receives the order and the person who ships the product are different, make sure that the person who sends the order does not know the customer information, and send and receive the written information handled in the conventional delivery process as little as possible It is another object of the present invention to efficiently perform the entire delivery process at the same time.

[0007]

SUMMARY OF THE INVENTION In order to solve the above problems, the present invention provides an order receiving computer for a person who receives an application for purchase of an article from a customer, a shipping computer for a person who performs storage, packing, and shipping processing of the article, and shipping. The delivery computer of the person who carries out the process of delivering the ordered goods to the customer is connected by a communication line, and in the delivery process, only the data necessary for each process is transmitted from the order receiving computer to the shipping computer and the delivery computer. On the other hand, the system is configured such that the information on the processing status is transmitted from both computers to the order receiving computer, so that the customer information and the delivery information of the article can be centrally managed by the order receiving computer.

More specifically, the order receiving computer stores at least a customer data file including a customer's name, address, contact information, a number for identifying the customer, and a product data file including a product name, a management number thereof, and the like. It is configured for the means. In the customer data file, individual customer information is managed by a customer number, and in the product data file, individual product information is specified and managed by a product number. When a new customer makes a business application or adds a product, these pieces of information are sequentially input and the data file is updated.

In the order receiving process, the order receiving computer performs a process of creating an order receiving information file in response to a transaction application from a customer. The order information file includes information on order contents such as order item, quantity, and desired delivery date and time, and information such as a unique confirmation number associated with the customer and a slip number used for delivery processing.
Here, the confirmation number should be configured so that both information can be identified by one confirmation number by combining information that identifies the customer such as customer number and information that identifies the order details such as the order number. Can be. FIG. 1 shows an example of a configuration image of the order information file. As shown in the figure, one confirmation number is set for one order from a customer, and the contents of the order, such as the order item, quantity, desired delivery date and time, are recorded for each confirmation number. When there are a plurality of ordered items and the shipping source of each product is different, that is, as shown in FIG.
If B is shipped from Company A and product C is shipped from Company B, a slip number is set for each shipping source and recorded for each confirmation number. The order information file includes a delivery information recording area for ordered items, and delivery information is recorded for each item. The created order information file is stored in the storage means. Thereafter, the order information file is specified and managed by the confirmation number, and information is sequentially input during the process from the shipment of the product to the delivery thereof to manage the delivery information.

In the shipping process, shipping information including the order item, quantity, desired delivery date and slip number for each confirmation number is notified from the order receiving computer to the shipping computer. At this time, customer data such as the customer's name, address, and contact information, which are the contents of the customer data file, are not notified to the shipping computer. The shipping computer prints out the notified shipping information and supplies it to the manual picking and packing of the articles. The notified shipping information may be input to the sorting device to automatically perform the processes from picking to packing. In the shipping process, an invoice to be attached to the packed luggage is issued by the shipping computer. This invoice includes, at least, a confirmation number, a desired delivery date and time, a slip number, and a code such as a bar code displaying information of the slip number in the shipping information notified from the order receiving computer,
It is formed by printing and outputting integrally on the surface of one sheet. The invoice may be composed of a plurality of sheets. The issued invoice is attached to the package packed for each confirmation number. When the invoicing process is completed, the shipping computer notifies the order receiving computer of the completion. The order receiving computer that has received the notification performs a process of inputting the notified information to the order information file of the corresponding confirmation number.

In the delivery process, the delivery computer provides the package for delivery based on the slip number and the bar code displayed on the invoice. First, the delivery computer inputs the slip number and the information displayed on the bar code, and performs shipping accounting for managing information on the package to be handled. The information to be input is information such as the nearest store of the shipper (orderer) or customer (delivery destination) that can be read from the slip number and the barcode. After the shipping is calculated, the information of the package to be delivered is centrally managed by the delivery computer, and the package is automatically sorted by the package sorting terminal of the delivery company and transferred to the destination. The delivery computer notifies the order receiving computer of the status of the delivery process each time a package is passed through the sorting terminal and barcode information is input to the delivery computer after the delivery accounting is performed and at predetermined time intervals. The received order receiving computer performs a process of sequentially inputting the notified information to the order receiving information file of the corresponding confirmation number. In the delivery process, the delivery information including the delivery information and the customer address and name corresponding to the confirmation number is notified to the delivery computer, and the delivery computer issues a delivery note displaying the information. The delivery note is formed by printing out information such as the name of the customer who receives the package and the details of the ordered product. The delivery note is issued for each slip number affixed to each package, and is also issued for each confirmation number in the case of multiple-package packages. If issued for each slip number, the details of the products packed in the package will be printed on one delivery note, and if issued for each confirmation number, the details of the products packed in multiple packages will be delivered as one Printed on the letter.
If the delivery date and time are the same for a plurality of packages with different shipping sources, the details of the packed product can be printed out on one delivery note. Issuance of delivery notes is mainly performed at arrival. The issued delivery note is delivered to the customer together with the package, and when the delivery process is completed by the delivery, the delivery computer notifies the order receiving computer of the completion. The order receiving computer receiving the notification performs a process of sequentially inputting the notified information to the order information file of the corresponding confirmation number or slip number.

According to the delivery information management system of the present invention configured as described above, the customer data is concealed from the process of accepting an order from the customer to the process immediately before the product is delivered. And its misuse can be prevented. The status of processing from shipment of goods to delivery is input to the order receiving computer at any time, and customer information and delivery information of articles can be centrally managed in the order receiving computer. Further, in the shipping processing, issuance of a delivery note and packing work thereof become unnecessary, and the processing is labor-saving, and the work load of a person who sends out the product can be reduced.

As a communication line for interconnecting the order receiving computer, the shipping computer, and the delivery computer, a public telephone line, a dedicated line, an Internet communication network, or the like can be used irrespective of wired or wireless. Regardless of the communication form, in order to prevent information leakage, the notification of information from the order receiving computer to both the shipping and delivery computers is
It is preferable that the order receiving computer, which has received the notification request from the shipping computer or the delivery computer, confirm the authentication of the requested computer, and then transmit only the information necessary for processing of the requested computer. When the order receiving computer notifies the information in response to the notification request from the shipping computer or the delivery computer, the operator who operates the shipping computer or the delivery computer sets the print sheet of the invoice or delivery note in the printer, and receives the order. An invoice or delivery note can be issued in synchronization with the transmission of print information from the computer.

Further, in the system having the above-mentioned configuration, an input device such as a scanner for reading image information such as characters and drawings is provided in the delivery computer, and after the package is delivered to the customer, the customer's stamp or signature written on the receipt is received. And the like, input the receipt proof information from the input device to the delivery computer, transmit it to the order receiving computer, and input the image information transmitted from the order receiving computer to the order receiving information file with the corresponding confirmation number. Is preferable. By performing such processing, the work required to return the receipt and the work to check the returned receipt, which have been conventionally performed, become unnecessary, and the efficiency of the delivery processing is improved. It should be noted that a receipt having an appropriate configuration readable by the input device can be used. Set up a receipt together with the delivery note, use it separately from the delivery note,
Two invoices may be issued and one invoice may be used as a receipt, or the invoice and receipt may be issued separately and used.

In the system having the above-mentioned structure in which the customer information and the delivery information of the goods are centrally managed by the order receiving computer, various delivery confirmation processes can be performed using the data input to the order receiving information file. For example, a process of extracting shipping schedule data for the current day based on an order information file, a process of extracting shipping confirmed data based on information notified from a shipping computer or a delivery computer, collating both data, If there is provided an unsent product search processing means consisting of the processes of extracting the unshipped data, it is possible to automatically issue and notify the unshipped data.

Further, the order receiving computer may be provided with a function of notifying the customer of article delivery information in response to a request from the customer or automatically using the data input to the order receiving information file. The notification to the customer can be made using, for example, the customer's e-mail address, facsimile number, and telephone number registered in the customer data file.
In the case of automatic notification, for example, every time new delivery information is input to the order information file, or periodically at predetermined time intervals, the delivery information is transmitted to the customer by e-mail,
It can be transmitted by facsimile.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described with reference to the drawings. The form shown is a telephone, facsimile,
In mail-order sales in which an order is received by e-mail or the like and a product is delivered to a customer, an ordering company and a shipping company are different, and an application example in which the delivery process of the product is performed by the delivery company is shown.

FIG. 2 shows the flow of information and goods from when the ordering company receives an order for a product from a customer until the product is delivered. The order receiving company, the shipping company and the delivery company have an order receiving computer 1, a shipping computer 2 and a delivery computer 3, respectively, and these computers are mutually connected via the Internet so that data communication can be performed. Among these, the delivery computer 3 is a computer 3 installed at each luggage handling terminal of the nearest store, the delivery center, and the arrival at the customer's nearest store.
1, 32, and 33. The delivery computers 31, 32, and 33 are connected to the order receiving computer 1 via the Internet. The delivery computers 31, 32, and 33 are connected to each other by a dedicated line in a delivery company so that data can be shared and linked processing can be performed. Although not shown, there are a plurality of shipping companies for each product type handled, and each computer is connected to the Internet as the shipping computer 2. A computer 4 of the customer is also connected to the order receiving computer 1 via the Internet, so that input of ordered products, inquiry of the status of the product delivery, registration of customer information, and the like can be performed.

FIG. 3 shows a configuration example of the order receiving computer 1. Computer 1 as shown
Is connected to an input unit 14 including a keyboard and a mouse, a monitor display unit 15, a print output unit 16, and the Internet via an input / output control unit 13 while a storage unit 12 is connected to the main control unit 11. Each unit of the communication control unit 17 that controls data transmission and reception is connected to each other. The main control unit 11 has an internal memory for storing a control program such as an OS and required data.
Each of the processing units is controlled in accordance with the processing program stored in the storage unit 2 to manage customer information, product delivery information, and other data. The storage unit 12 is a storage means such as a hard disk or a flexible disk,
A processing program for controlling each processing unit and data files such as a customer data file 121, a product data file 122, and a slip processing data file 123 are stored.

The customer data file 121 includes a customer number,
This is a file in which customer information including items such as customer name, address, telephone number, e-mail address, contract information such as product payment conditions and methods, delivery conditions, past transaction history, etc. is entered. The information is managed for each customer. The product data file 122 is a file in which individual product information such as a product name, a product management number, a purchase price, a selling price, and the like, and sales information such as a handling shipper, a stock quantity, and a production schedule are input. The information is managed. The slip processing data file 123 is necessary to derive the slip number frame data given in advance to the ordering party from the delivery company and the code of the distributor's agency (arrival) from the destination of the product. This is the file where the data is entered.

The shipping computer 2 and the delivery computer 3 are also provided with the above-mentioned respective processing units, similarly to the order receiving computer 1. In addition, the delivery computer 3
The P (desktop barcode reader) reads a barcode to input data, and has an input device such as a scanner to read image information such as characters and drawings to input data.

The computers of the contractor, the shipper, and the delivery company operate as follows in the process from ordering the goods to delivery thereof to process necessary information according to the operation programs stored in the storage unit. It is configured to The operation of each computer will be described for each processing stage.

[Order Receiving and Order Receiving Process] Order receiving from a customer includes information necessary for conducting a transaction between the customer and the ordering agent, such as the customer's name, address, telephone number, and payment conditions. This is performed by inputting information on the contents of the order, such as the product to be ordered, its quantity, and the desired delivery date and time into the order receiving computer 1 (arrows in FIG. 2). The input information is information about the customer, and the customer data file 121
The information about the contents of the order, together with a unique confirmation number and a slip number, is input to an order information file created each time an order is received, and stored in the storage unit 12.

FIG. 4 shows the flow of processing in the order receiving computer 1 when the customer connects his computer 4 online to the order receiving computer 1 via the Internet and places an order for a product. In FIG. 1, in S1, an online order via the Internet is accepted, and the order contents can be input to the order receiving computer 1. Items to be input by the customer include the number of the product to be ordered, the quantity, the desired delivery date and time, and the like. In S2, it is determined whether or not all items have been input. If there are missing items, input is requested. In S3, it is determined whether delivery is possible at the input desired delivery date and time for each item. This judgment is based on the product data file 1
The stock quantity is confirmed with reference to 22, and at the same time, the time required for packing and delivery of the product is compared with the time required for delivery. If it is determined that delivery is not possible at the desired delivery date and time, a request to change the desired delivery date and time for the corresponding item is made. In S4, the client is requested to perform a new registration process. An already registered customer inputs a registration number in S5, and a new customer inputs customer information in S6. The items input by the customer here include name, address, telephone number, e-mail address, payment conditions, payment method, delivery conditions, and the like. In S7, the registered customer is inquired as to whether or not there is a change in the registered contents, and if there is a change, the input of the changed contents is requested. In S8, it is determined whether or not all the items of the customer information have been input, and if there are missing items, the input of information is requested. In S9, a customer number is set for the new customer, and the customer is notified. Upon completion of the input of the order contents and the confirmation processing of the customer registration, the order receiving computer 1 creates an order information file, inputs the information on the order contents into this file, and also associates the slip number used for delivery in S10 with it. . A slip number is assigned to one delivery cargo. Even when the shipping company of the product is different, one is provided for each package packed by each shipping company.
Further, in S11, a confirmation number for specifying the content ordered this time is set, attached to the order information file, and notified to the customer. The notification of the customer number and the confirmation number to the customer is performed by displaying the customer number on the monitor of the computer 4 of the customer. The confirmation number is composed of, for example, a combination of a code for specifying the customer and a code for specifying the contents of the order from the customer. The customer number is “213018”, and the order of receiving the order input to the order receiving computer 1 is “99”.
If the number is "99", the customer number is "2130189999" obtained by combining the two numbers.

[0025] Orders are accepted by mail, facsimile,
It is also possible to use a telephone or the like. In these cases, the contractor directly inputs necessary information to the order receiving computer 1, and the customer is notified of the customer number or the confirmation number by mail, facsimile, telephone, or the like. . After the completion of the order receiving process, the order receiving computer 1, as shown in FIG. 5, places the order number 6 as the shipping information with the confirmation number 5, the ordered product number and the detailed information 6a of the quantity as the shipping information. The shipping computer 2 of each shipping company that handles the product is notified (arrows in FIG. 2). The notification can be automatically performed each time the order receiving process is performed, or periodically at a predetermined time at half-day intervals or one-day intervals. It may be performed after receiving the notification request from the shipping computer 2.

[Shipment Processing] The shipping computer 2 which has received the notification of the shipping information from the order receiving computer 1 prints out the notified information as a shipping column, in the form of the shipping instruction details 6, and the shipping company performs the shipping column. Picking and packing products while checking It is also possible to input the notified shipping information to the sorting device and automatically perform the processes from picking to packing. Before or after or in parallel with these processes, the shipping company uses the shipping computer 2 to issue an invoice to be attached to the packed package. Issuance of invoices,
With the invoice print sheet set in the printer of the shipping computer 2, it is connected to the order receiving computer 1 via the Internet, and the printing can be performed in synchronization with the transmission of print data from the order receiving computer 1 to the shipping computer 2.

FIG. 6 shows the flow of processing of the order receiving computer 1 when the shipping computer 2 issues an invoice. In FIG. 1, in S1, a request for transmission of print data from the shipping computer 2 is received via the Internet, and data necessary for authentication confirmation of the shipping computer 2 can be input. Data input from the shipping computer 2 is an ID number and a password assigned to the shipping computer 2 in advance. These data are also stored in the storage unit 12 of the order receiving computer 1. In S2, it is determined whether or not the input ID number and password are registered numbers. If a number other than the registration number is entered, S3
To display the error message on the monitor and request input of the corrected number. In S4, after confirming the authentication, from the ID number,
Determine the level of information to send. In the invoice issuing process, only the information printed on the invoice, such as the confirmation number, the desired delivery date and time, the slip number and its barcode, is transmitted, and the other information input to the customer data file 121 is not transmitted. In S5, the input of the confirmation number is requested to the shipping computer 2. The shipping company inputs the confirmation number described in the notified shipping information into the shipping computer 2. In step S6, the entered confirmation number is compared with the confirmation number assigned to the shipping information file. If an incorrect number is entered, an error message is displayed on the monitor in step S7, and a request for inputting the corrected number is made. I do. When the correct confirmation number is input, the data to be printed on the invoice is taken out from the corresponding order information file in S8 and transmitted to the shipping computer 2 together with the print instruction control data. The shipping computer 2 prints out the transmitted data on a sheet set in the printer in synchronization with the data transmission, and issues an invoice. After the data for one invoice is transmitted, the order receiving computer 1 inquires of the shipping computer 2 whether or not to issue another invoice in S9. When the invoice is further issued, the confirmation number is input again from the shipping computer 2 and the above processing is repeated. When the issuance is completed, the connection is disconnected in S10.

The invoice 7 issued in the above procedure is
As shown in FIG. 7, the slip number and its bar code 8, the bar code 8a for the arrival of the delivery company near the delivery destination of the delivery package, and the code 8 for the arrival on the surface of one sheet are shown.
b, the desired delivery date and time 7a, and the confirmation number 5 are integrally printed. The arrival bar code 8a and the arrival bar code 8b are data derived from the slip processing data file 123 based on the customer address data registered in the customer data file 121. The issued invoice is attached to the package packed for each confirmation number by the shipping company. When the invoicing process has been completed, the shipping computer 2 notifies the order receiving computer 1 of the completion (arrow in FIG. 2). The above processing is performed in each computer 2 of each shipping company that has been notified of the shipping information from the order receiving computer 1. The computer 1 receiving the notification receives
A process of inputting the notified information to the order information file of the corresponding confirmation number is performed. In the invoicing process of the invoice described above, the completion of the issuing process is input to the order receiving information file in conjunction with the disconnection of the communication line by the shipping computer 2 performing the issuing end process to the order receiving computer 1. You may make it.

[Delivery Process] The delivery process is divided into a delivery process for delivering a package from a shipping company to a delivery company, a sorting process for sorting a package at a collection center of the delivery company, and a delivery process for delivering a package to a customer. Each process is performed by a delivery company. First, in the shipping process, the delivery computer 3
Inputs from the PP the slip number displayed on the invoice and the display information of the bar code 8, and stores the information such as the number of packages to be handled and the destination of each package in the storage unit. The luggage accepted at the opening of the store is read by the barcode reader 8a with a barcode reader, and is subjected to automatic sorting. Further, the operator visually checks the arrival code 8b and sorts it in detail. Information on the delivery accounting performed by the delivery computer 3 and information received by the store are sequentially notified from the delivery computer 3 to the order receiving computer 1 (FIG. 2).
Middle, arrow). The luggage sorted at the opening of the store is brought to the collection center, similarly subjected to automatic sorting and visual sorting, and then transferred to arrival at the store. The information that the package has been received by the collection center, the information that has been dispatched from the center, and the information that has been received at the store are also sequentially notified to the order receiving computer 1 (arrows in FIG. 2).

The order receiving computer 1 receiving the delivery status notification from the delivery computer 3 performs a process of sequentially inputting the notified information to the order receiving information file of the corresponding confirmation number. When the package arrives at the store, the delivery company uses the delivery computer 33 at the store to issue a delivery note to be delivered to the customer together with the package. The issuance of the delivery note is performed in the same manner as the issuance of the invoice, with the print sheet of the delivery note being set on the printer of the delivery computer 33 and connected to the order receiving computer 1 via the Internet. It can be performed in synchronization with the transmission.

FIG. 8 shows the flow of processing of the order receiving computer 1 when the delivery computer 33 issues a delivery note. In this process, as in the case of the invoice issuing process, after the delivery computer 33 is connected to the order receiving computer 1 via the Internet, authentication is performed by inputting an ID number and a password (S1 to S3). , The level of information to be transmitted is determined, and only information necessary for issuing a delivery note is transmitted (S4). The information to be transmitted includes the confirmation number, the name and address of the consignee (customer), the details of the goods to be delivered, the name and address of the consignor (ordering company), which constitute the delivery note 9 shown in FIG. And other information. The delivery note is issued by comparing the confirmation number entered by the delivery company with the confirmation number attached to the order information file (S5 to S7), and then notes the data printed on the invoice from the order information file and the customer data file. The data is transmitted to the delivery computer 33 together with the print instruction control data, and the transmitted data is printed out on a sheet set in the printer of the delivery computer 33 in synchronization with the data transmission (S8). At this time, two delivery notes are issued,
One is used as a delivery note to be delivered to the customer, and one is used as a receipt. When the delivery notes of all the packages are issued, the delivery computer 33 notifies the order receiving computer 1 that processing is to be stopped, disconnects the communication line, and ends the issuing process (S
9, S10). In conjunction with the disconnection of the line, the fact that the issuance of the delivery note has been completed is input to the order information file (FIG. 2).
Medium, arrow,).

In the illustrated delivery note issuing process, orders for a plurality of products may be received from a customer, and if the delivery date differs for each product, a delivery note may be issued for each package to be delivered. In this case, the delivery note is issued by the delivery computer 33.
Is notified to the order receiving computer 1 of the slip number attached to the package, and in response to this, the order receiving computer 1 transmits detailed information of the product of the relevant slip number to the delivery computer 33. The remaining goods, which have different slip numbers but are managed by the same confirmation number, are delivered on a later delivery date, and a delivery note is issued at that time. In addition, we accept orders for products from different shipping sources, and if there are multiple packages with the same delivery date but different products packed by each shipping company, combine the product details of each package into one delivery note. May be printed and issued.

After the delivery note and the receipt are issued, the delivery company delivers the package to the customer and delivers it together with the delivery note.
At this time, in exchange for the delivery, the customer writes a receipt, such as a seal or a signature, on the receipt, and takes it back to the store. The information that the package has been delivered is notified from the delivery computer 33 at the store to the order receiving computer 1, and the receipt certificate entered in the receipt is read by the scanner and input to the delivery computer 33, and this information is also sent to the order receiving computer 1. Send. The order receiving computer 1 performs a process of inputting the notified and transmitted information to the order information file to which the corresponding confirmation number or slip number is attached, and the delivery process is completed.

As described above, by centrally managing the customer information and the delivery information of the article in the order receiving computer 1, various delivery confirmation processes can be performed using the data input to the order receiving information file. FIG. 10 shows a flow of processing for automatically detecting unshipped product data for the day. In the figure, in S1, the delivery information input from the shipping computer 2 and the delivery computer 3 to the ordering computer 1 is taken out, and processing for creating shipping confirmation data is performed. The delivery information is extracted by detecting only the information notified on the day from the order information file. In S2, a process of extracting shipment item data scheduled to be shipped on the day from the order information file and creating shipment schedule data is performed. In S3, the two data are collated, and in S4, if there is unshipment in spite of being scheduled to be shipped, or if there is data of a product that has been shipped even though it is not scheduled to be shipped, the corresponding data is determined in S5. It is taken out and stored in the storage unit 12 as a shipment failure file.
If both data are consistent, the process ends in S6.

Further, by utilizing the fact that the delivery information of the product is sequentially input to the order information file of the order receiving computer 1, whenever the delivery information is input, this information is automatically notified to the customer by e-mail. It has functions and can contribute to the convenience of customers. This processing is performed so that, when information is input to the delivery information recording area of the order information file, the newly entered delivery information is transmitted to the customer's e-mail address registered in the customer data file. The operation is performed. It is optional to use facsimile writing or telephone voice as the notification means.
Notification of delivery information may be performed in response to a request for delivery information from a customer. For example, when an inquiry is made through a customer's computer connected via the Internet, or through a telephone or facsimile, it can be notified by an appropriate response means.

The print layout of the invoice and the delivery note shown in the drawings as an embodiment is an example, and the present invention is not limited to this. Further, the processing of each computer is not limited to the illustrated processing flow. Although a form in which the communication line is connected to the Internet is shown, other communication lines can of course be used, and different communication lines can be used in combination as needed. In addition, the notification of information between the computers is performed by transmitting information through a communication line, but is not limited to the form of data input and output between the computers through the line, and is displayed and notified by facsimile in writing. Also, the case where the notification is made by voice by telephone is included. Also, in the above description, it is assumed that the ordering company, shipping company, and delivery company are different, but even if the same person performs the order receiving, shipping, and delivery processes, the customer data can be unified. If you want to manage
The use of the present invention is effective. Further, the present invention can be applied to delivery of articles other than products.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a configuration image of an order information file used in a system of the present invention.

FIG. 2 is a diagram showing an outline of an information flow in a process from ordering an article to delivery in the present invention.

FIG. 3 is a diagram showing a configuration of an order receiving computer according to an embodiment of the present invention.

FIG. 4 is a diagram showing a flow of order reception and order processing in an order receiving computer.

FIG. 5 is a diagram showing the contents of a shipping instruction detail notified from an order receiving computer to a shipping computer.

FIG. 6 is a diagram showing a flow of an invoice issuing process in an order receiving computer.

FIG. 7 is a diagram illustrating an example of an invoice print layout.

FIG. 8 is a diagram showing a flow of a delivery note issuing process in the order receiving computer.

FIG. 9 is a diagram illustrating an example of a print layout of a delivery note.

FIG. 10 is a diagram showing a flow of a process of detecting unshipped product data in the order receiving computer.

FIG. 11 is a diagram for explaining the flow of a conventional article delivery procedure.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 Order receiving computer 2 Shipping computer 3 Delivery computer 4 Customer's computer 5 Confirmation number 6 Shipping instruction details 6a Detail information 7 Invoice 7a Desired delivery date and time 8 Slip number 8a Arrival barcode 8b Arrival code 9 Invoice

Claims (6)

[Claims] Claims 1. A computer of a person who receives a transaction application for an article from a customer (hereinafter, an order receiving computer), a computer of a person who performs storage, packing, and shipping processing of an article (hereinafter, a shipping computer), and A system for managing the delivery information of an article by connecting a computer of a person who performs a process of delivering an article to a customer (hereinafter, referred to as a delivery computer) via a communication line, wherein the order receiving computer includes at least a customer name and an address. ,
In the storage means, a customer data file containing contact information and a number for identifying the customer, and an article data file containing the article name and its management code are provided in storage means. In response, an order information file containing information on order contents such as order item, quantity, desired delivery date and time, and a unique confirmation number associated with the customer and a slip number used for delivery processing is created. In the shipping process, the order item, quantity,
Shipping information including the desired date and time of delivery and the slip number is notified from the order receiving computer to the shipping computer.The shipping computer uses the notified shipping information for picking and packing the goods, and packages packed for each confirmation number. Is a sheet attached to the, sending out the invoice with at least the confirmation number, the desired delivery date and time, the slip number and a code such as a bar code that displays the information of the slip number printed out on the surface of the shipping information, Perform processing to notify the order receiving computer that invoice processing has been performed,
Upon receiving the notification from the shipping computer, the order receiving computer performs the process of inputting the notified information to the order information file, and in the delivery process, the delivery computer packs based on the information such as the slip number and bar code displayed on the invoice. The package is provided for delivery processing, the processing status is sequentially notified to the order receiving computer, and the package information is sent from the order receiving computer to the delivery computer, which includes the customer's address and name corresponding to the shipping information and the confirmation number. Issue a delivery note that prints out information such as the name of the customer who receives the item and the details of the ordered item, and when this delivery note is delivered to the customer together with the packaged bag, perform a process to notify the order receiving computer of that fact, The order receiving computer that received the notification from the delivery computer stores the notified information in the order information file. An article delivery information management system, which performs a process of inputting information to a product delivery information management system. 2. In a case where a plurality of articles for which a transaction has been applied from a customer have different shipping sources, the order receiving computer notifies each of the shipping computers of each shipping source of the shipping information of only the corresponding article, and carries out each shipping processing. Claim 1 that performs
An article delivery information management system according to item 1. 3. The notification of information from the order receiving computer to the shipping computer and the delivery computer is such that after the order receiving computer receives the notification request from the shipping computer or the delivery computer, only information necessary for processing of the requested computer is transmitted. The article delivery information management system according to claim 1, wherein the article delivery information management system is performed. 4. A delivery computer comprising an input device for reading image information such as characters and drawings, and after delivering a package to a customer, receiving information, such as a stamp or a signature of the customer, written on a receipt is input to the input device. To the delivery computer and send it to the order receiving computer,
4. The article delivery information management system according to claim 1, wherein the order receiving computer performs a process of inputting the transmitted information to the order receiving information file. 5. A process of extracting shipping schedule data for the current day based on an order file, a process of extracting shipping confirmed data based on information notified from a shipping computer or a delivery computer, collating the two data, and making a mismatch. The article delivery information management system according to any one of claims 1 to 4, further comprising an unshipped article search processing means having each of the following processes for extracting the data. 6. In response to a request from a customer or automatically,
2. A function for notifying a customer of article delivery information.
6. The article delivery information management system according to any one of items 1 to 5.