JP2003263479A - Method for managing order reception of merchandise/ delivery situation of merchandise and inquiry method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable an orderer who can not have the chit duplicate of a parcel delivery service to simply confirm the delivery situation of a present merchandise which is ordered through an exclusive application form in a retail store or a mail-order house and is delivered to the address different from the address of an orderer. <P>SOLUTION: A gift center side management device 9 deals with an exclusive application form 4 which arrives from a retail store side by using an OCR 21 and issues a parcel delivery service chit 5 to a merchandise deliverer 6. The management device 9 makes a database of information relating to the merchandise order in the form that the application number 4A of the exclusive application form 4 corresponds to the chit number of the parcel delivery service chit 6. When a merchandise orderer accesses a searching screen of a homepage HP for searching the delivery situation of the merchandise that the management device 9 manages from a communication terminal 11 and inputs application form number 4A which is indicated in the duplicate of the exclusive application form 4, the registration data of the order acceptance/ delivery situation of the merchandise are searched and the data are displayed on a searching result display screen. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention uses a communication line such as the Internet, a LAN or the like to allow a purchaser (purchaser) of a gift product or an operator of a gift center to deliver the latest delivery status of the ordered product. The present invention relates to a method of order acceptance / delivery status management of products that can be searched and referred to.

[0002] More specifically, the present invention is applicable to convenience stores, supermarkets, department stores, mail-order businesses, other retail stores and wholesale stores, such as mid-year gifts, year-end gifts,
The orderer uses the special application form to place an order, such as gifts and gifts to be sold for celebrations such as Valentine's Day, Father's Day, Mother's Day, and Respect for the Aged Day. When the distribution form is such that delivery is to the same or a different destination as the person who ordered it, the order details stated in the dedicated application form specified by the order number from the orderer are stored and retained, and the products are based on the order details. In response to an inquiry from a product orderer or a substitute of the product orderer who can store and store the delivery status at the time of home delivery together with the order details and know only the application number written on the dedicated application form By displaying such as, the product delivery status is notified in a timely manner, and it is related to the order acceptance and delivery status management method of the product for the purpose of improving the reliability of the distribution service and distribution status to the product orderer. is there.

[0003]

2. Description of the Related Art Retail stores typified by convenience stores, supermarkets, department stores, etc. offer gifts, gifts,
When taking an order for return items, etc., the customer, the customer who ordered the product, the quantity, the postal code of the recipient, the telephone number, the address, the name of the recipient, the form of the packaging, the product The processing contents (gift center) are processed at the processing center (gift center) by letting you describe the details of your order, such as your request period.

That is, at the processing center, the dedicated application form is processed by a computer to make shipping arrangements for the products, and a courier slip for shipping the products is prepared, and the products are packaged according to the contents of the order. On the other hand, the created delivery slip is pasted, and after that, the product is delivered to the delivery company.

The courier company that receives the packaged product with the delivery slip delivers the product to the destination according to the delivery slip.

[0006]

In such a conventional product ordering / delivery system, it is possible to confirm in real time the situation such as whether or not the product ordered by the product orderer has been delivered. There is a problem that you cannot do it.

In detail, in the conventional system,
What the orderer of the product has as a copy of the order is a copy of the dedicated application form, and the copy of the slip of the courier is not kept by the orderer. Therefore, the person ordering the product inquires about the delivery status from the retailer or the processing center who placed the order through the dedicated application form, and causes the retailer or the processing center to specify the application form from the corresponding orderer. Check whether the delivery slip corresponding to the order has been created, make an inquiry to the delivery company based on the slip number of the delivery slip created on it, and contact the product orderer with the result It has been said that there is no such thing.

In particular, in the distribution of gifts, gifts, rewards, etc., whose delivery address is often different from that of the orderer, the product orderer can know the delivery status of the product, such as whether or not the product has been delivered to the home. Is extremely difficult.

In view of the above points, an object of the present invention is to
At a retail store or mail-order store, an orderer who cannot hold a slip of a courier can easily check the delivery status of a gift product that is ordered through a dedicated application form and delivered to a different address from the orderer. The purpose is to propose a method for order acceptance and delivery status management of products.

[0010]

[Means for Solving the Problems] In order to solve the above problems, the present invention receives an order for a product in the form of a dedicated application form from a retail store, a mail-order business operator, etc. A courier slip is created based on this, and when the courier slip is attached and the courier asks the courier to deliver the ordered product, it is pre-assigned to the received special application form in the order acceptance and delivery status management method for the product. In the form associated with the application form number, the order data including the information about the ordered product written in the dedicated application form is stored and retained,
Create and output a courier slip based on the order data,
The courier slip number assigned to the courier slip is stored and stored in a form in which the courier slip number is associated with the application form number, and the courier included in the information about the product delivery status provided by the courier Based on the application form number associated with the slip number, it is determined which of the ordered products is related to
It is characterized in that a delivery status database stored in a form associated with the application number is created.

Here, the information regarding the ordered products includes:
It is possible to include the addressee information including the type of ordered product, the quantity ordered, the packaging conditions, the address, name, postal code and telephone number of the addressee.

[0012] Further, the merchandise order information on the side of the retailer or the mail order company is received via the communication line together with the application number of the dedicated application form in which the merchandise order information is filled, and the received merchandise acceptance information is stored. It is desirable to retain. In this way, it is possible to eliminate the time lag until the dedicated application arrives and collect the order acceptance status of the products in real time.

In the method of the present invention, the delivery status database is constructed on the basis of the application number. Therefore, for example, the application number stated in the exclusive application form reserved by the merchandise orderer is sent via a communication line or the like. If input, the product delivery information and / or product acceptance information associated with the application number can be output and displayed.

Similarly, the order acceptance information of the product associated with the application number is searched, it is determined whether or not the order acceptance processing of the product is performed, and the determination result is output and displayed. You can also

As a general configuration, the product delivery status and / or the product order acceptance status may be output and displayed on the Internet via a web server. Instead of this, it may be configured to be able to output via a communication line other than the Internet.

Next, the dedicated application form filled in by the product orderer by hand is read using OCR or the like, and the read image information is associated with the application form number and stored as the order acceptance information of the product. May be.

In this case, if the self-written image information is output and displayed, the product orderer can recognize that the order of the product has been accepted and processed by looking at the image of the self-written application form. , It is possible to give the product orderer a sense of trust or security.

Next, when the application form number is entered, the courier is inquired about the current delivery status of the ordered product corresponding to the courier slip number associated with the application form number, and the inquiry result is displayed. It is desirable to display the output. When the delivery is not completed, the delivery status at that time can be recognized in real time. However, when the latest delivery status is stored and held in the delivery status database, the stored and held delivery status may be output and displayed without making an inquiry.

Here, the output and displayed inquiry result includes, for example, information such as delivery of the ordered product, return of the ordered product, completion of delivery of the ordered product, delivery date or planned delivery date. Of course, information other than these may be output and displayed.

[0020]

BEST MODE FOR CARRYING OUT THE INVENTION An example of a system for managing the order acceptance / delivery status of products configured by applying the method of the present invention will be described below with reference to the drawings.

(Overall Configuration) FIG. 1 is a system configuration diagram showing a management system 1 of this example. Management system 1 of this example
Has a retail store-side management device 3 that is a computer installed in a retail store or a wholesale store 2 that is a place for accepting orders for products, or a host computer that controls these computers. In addition, upon receipt of the dedicated application form 4 filled in by the product orderer at the retail store 2, a courier slip 5 is created based on the content of the dedicated application form 4,
The courier slip 5 is attached to the courier 6 and the ordered product 7
It has an order acceptance / delivery status management device 9 for commodities, which is also configured by a computer and is installed in the gift center 8 for requesting the delivery. Further, it has a home delivery side management device 10 which is also installed on the side of the home delivery person 6 and is composed of a computer.

The retail store management device 3 and the product order acceptance / delivery status management device 9 are connected to each other via a dedicated line or a general line, and the product order acceptance / delivery status management device 9 and the courier management. The devices 10 are connected to each other via a dedicated line or a general public line and the Internet 1
It is possible to connect via 2.

Further, the product orderer can use the communication device 11 such as a computer terminal having a communication function, a mobile phone, or the like via the Internet 12 via the Internet 12 to operate the order acceptance / delivery status management device 9 on the Internet. It is possible to inquire about the order acceptance status of an ordered product and its delivery status by accessing the delivery inquiry homepage HP of.

A product order acceptance / delivery status management device 9 (hereinafter referred to as a gift center management device).
Is an OCR server 22 to which the OCR machine 21 for reading the exclusive application 4 is connected, and an image acquisition / image acquisition that acquires a read image from the server 22 and converts the data.
Conversion batch execution machine 23 and delivery status database 2
4, a DB server 25 that creates the inquiry delivery status database 26, a DB server 27 that creates the inquiry delivery status database 26, and a web server 28 for opening a homepage HP for inquiring about the order acceptance status and delivery status of products on the Internet web. I have it.

The gift-center-side management device 9 of this configuration realizes the following functions by executing the control program installed therein.

(1) Product delivery status search screen creation function for product orderers (function to search and display delivery status) (2) Delivery status search screen creation function for operators (for search by gift center operator) (3) Database data acquisition function (acquires the data of the target table from the delivery status database 24 of the database server 25 and creates a replica of the table in the inquiry delivery status database 26) (4) Image data acquisition・ Conversion function (obtains a self-written image in which the recipient of the product based on the dedicated application form created by the OCR machine 21, the client, etc. are filled in) (5) The latest delivery status inquiry function to the courier (home delivery Information about the slip number to be inquired is acquired from the SOAP server, which is the person-side management device, and product delivery This function is displayed on the search screen of the home page for situation search.This function creates an inquiry XML, makes an inquiry request to the SOAP server on the delivery side, and returns X
This is executed by the procedure of receiving the ML and displaying on the screen a message indicating the delivery status corresponding to the result obtained by the ML. )

(Procedure from Order Acceptance of Product to Completion of Delivery) Next, the management system 1 of this configuration has each step from the point of order acceptance of the product to the completion of delivery of the ordered product to the destination, that is, ""Orderacceptance""Order-only application processing"
It manages "confirming the packaging form", "creating delivery slips", "processing and packaging of products", "shipping products", and "completion of shipping products".
First, the outline of the processing at each stage will be described.

[Summary of Order Processing for Merchandise Order] For example, the person ordering the merchandise fills in necessary items on an application form dedicated to ordering gift goods, gift merchandise, and reward merchandise, as shown in FIG. Submit a special application form at a wholesale store and pay to pay for the order. After that, the order-specific application form is sent to the gift center (order processing center), and the gift center processes and stores the contents of the order-specific application form as computer data including image data to identify and order the ordered product. The quantity is specified, the packaging form is specified, the delivery address, the postal code, the telephone number, and the name are specified, and the above data is stored in the memory in units of the application number of the order-only application form and its detailed number.

[Outline of processing until start of delivery of ordered goods] The gift center management device 9 uses the data of each order content stored in the above as a courier service having a slip number that is numbered and managed in advance by the management device. Output to the slip.
At this point, a series of data structures capable of managing the number of the home delivery slip will be stored and held in the memory of the management device 9 with the application number 4A of the order-only application 4 described by the product orderer.

[Outline of Acquisition and Management of Delivery Progress] According to the packaging form designated by the management device 9 by the product shipper, the wrapping paper, the packaging method, the sticking of Reiko, and the names of Reikoto and Reiko on the shipped product The product 7 is handed over to the courier 6 by carrying out a distribution processing process such as putting in, and attaching a delivery slip having a slip number specified by the distribution manager (gift center).

After that, the courier 6 takes "accepting the delivered product",
"Transportation of delivered products", "Acceptance of products at the product distributor's sales office near the delivery site", "Departure to home delivery", "Home delivery completion", and "Holding products due to absence of destination" depending on the situation "Return", "Return of goods due to unknown address of delivery address", "Temporary storage of goods upon request from recipient", "Return of returned goods due to damage", "Return of returned goods due to refusal to accept goods", " The status such as "returned return of merchandise due to unknown addressee / addressee unknown address" or the like "is reported to the gift center management device 9 together with the report processing date and time. This report data is managed by the gift center management device 9 side and is reported to the product delivery person (courier) 6 in the unit of the delivery delivery slip number. The reported data will be accumulated in the delivery status database 24.

(Database Configuration) Next, the delivery status database 24 and the inquiry delivery status database 26 include various tables shown in FIG. Of these tables, the slip data table is a collection of various data regarding product orders as shown in FIG. FIG. 5 shows the POS master table. 6,
7 and 8 show a user table, a group table, and an inquiry table, which store information about the operator of the gift center.

Next, the delivery attribute table shown in FIG. 9 stores information relating to delivery attributes (type of gift, etc.) for each ordered product and a status display method. Further, the delivery status display table shown in FIG. 10 stores screen display language (described later) corresponding to each product provided by the courier. FIG. 11 shows a work table for transfer and return, and FIG. 12 shows an example of a product master table.

(Delivery Status Search Function for Product Orderer) Next, the product delivery status search function, which is a feature of the management system 1 of this example, will be described in detail.

The product orderer has a copy of the dedicated application form 4, and the application form number 4A is entered therein (see FIG. 2). The product orderer accesses the delivery status search homepage HP from the personal computer 11 with a communication function, which he / she owns, via the Internet 12. Homepage HP
When is accessed, for example, a search screen 31 as shown in FIG. 13A is displayed. When the application form number 4A is entered in the input field 32 on the search screen 31 and the search button 33 is clicked, as shown in FIG.
The screen is switched to the search result display screen 34 which displays the order acceptance status and delivery status of the relevant ordered product.

That is, in the management device 9, the application form number 4A
Is input, product information associated with the application form number is searched, and when corresponding information is searched, the data is retrieved from the database 26 of the replication server and displayed on the screen. On the search result screen 34 of this example, the application form number 4A entered in the "application acceptance number" column 35 is displayed, and the "slip number" item of the slip table is displayed in the delivery slip number column 36. Image data obtained by converting the Tif file specified in the “delivery label” of the slip table into a Gif file is displayed in the delivery name column 37, and the “product name kanji” item of the slip table is displayed in the product name column 38. In the quantity column 39, the “packing quantity” item of the slip table is displayed, and in the delivery request column 40, information on the category (mother's day gift, etc.) designated for delivery is displayed.

Further, in the delivery status column 41, wording indicating a status predetermined according to the state stored in the delivery state table shown in FIG. 10 is displayed. Figure 1
FIG. 4 shows an example of a correspondence table between table states and screen display texts.

Here, in the case of (4) in the table of FIG. 4, the latest status inquiry function is activated to make an inquiry about the delivery status to the management device 10 on the courier side, and the response result is displayed. To do. When the result of the confirmation to the courier is “not registered slip number”, (3) in the table of FIG. 14 is displayed on the screen. Otherwise, (1)
Use the second digit from the beginning of "Catalog No." in the slip table as a key, and select "Delivery display flag" from the delivery attribute table.
If (2) “delivery display flag” = 1, it is a delivery date designated gift, so (3) is displayed in order to avoid displaying (4) in the table of FIG. 14 for a long period of time.
(3) If "delivery display flag" = 0, it is a general gift, so the latest status from the SOAP server of the courier 6
Get history. In the transportation status category in the acquired history,
When the transfer and return (12) is set, the processing of the transportation state classification "12" (transfer and return) shown in FIG. 15 is performed.
(4) If there is no transfer / return product in the history, the message shown in FIG. 15 is displayed on the screen from the latest transportation status classification (status information) acquired.

In the above description, only the operation in which the product orderer inquires about the product delivery status by inputting the application form number, but the operator directly operates the management device 9 of the gift center 8 and the operator makes a database. Of course, it is possible to search and confirm the product delivery status by searching for.

(Other Embodiments) In the above example, the ordering information of merchandise is loaded into the database when the exclusive application 4 sent from the retail store 2 is received. In addition to this, if the order information of the product is received from the retail store 2 side via the communication terminal, a database showing the order status of the product in real time can be constructed.

[0041]

As described above, according to the order acceptance / delivery status management method of the present invention, the product orderer can
Even if you do not know the information such as the number that manages the delivery slip when the ordered product is delivered, you can substitute the product orderer or the product orderer by using the special application number that you have as a copy of the order of the product orderer By accessing the database created on the side of the distribution manager side through the person's computer or a digital data communication means such as a mobile phone,
It is possible to understand everything from the order status of product orders to the details of delivery status. Therefore, if the method of the present invention is adopted, the quality of the distribution service can be improved and the reliability of the distribution management of the product can be improved.

Further, in the present invention, the delivery status is inquired to the management apparatus on the side of the courier, so that the delivery status of the product can be confirmed accurately and in real time.

Further, according to the present invention, the exclusive application form handwritten by the product orderer is read by OCR or the like, and the handwritten addressee is displayed on the display screen of the order acceptance status of the product. By adopting such a display form,
It is possible to make the product orderer confirm the order acceptance status of the product in a more reliable state.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram showing an order acceptance / delivery status management system for products to which the present invention is applied.

FIG. 2 is an explanatory diagram showing an example of a dedicated application form used in the system of FIG.

FIG. 3 is an explanatory diagram showing various tables included in a delivery status database and an inquiry delivery status database 26 in the system of FIG.

FIG. 4 is an explanatory diagram showing the contents of the slip data table of FIG.

5 is an explanatory diagram showing the contents of the POS master table of FIG.

FIG. 6 is an explanatory diagram showing the contents of the user table of FIG.

FIG. 7 is an explanatory diagram showing the contents of the group table of FIG.

FIG. 8 is an explanatory diagram showing the contents of the inquiry table of FIG.

9 is an explanatory diagram showing the contents of a delivery attribute table of FIG.

10 is an explanatory diagram showing the contents of the delivery status display table of FIG.

11 is an explanatory diagram showing the contents of a work table for transfer and return of FIG.

FIG. 12 is an explanatory diagram showing the contents of the product master table of FIG.

13 is an explanatory diagram showing a product delivery status search function that is a feature of the management system 1 of FIG.

FIG. 14 is an explanatory diagram showing an example of a correspondence table between the status of a table showing the status of delivery status and the screen display wording.

FIG. 15 is an explanatory diagram showing transportation status classifications.

[Explanation of symbols]

1 management system 2 retail stores 3 Retail store management device 4 dedicated application form 4A application number 5 courier slips 6 courier 7 ordered products 8 gift centers 9 Product order acceptance and delivery status management device 10 Delivery-side management device 11 Communication equipment on the product orderer side 12 Internet Homepage for HP delivery inquiry 21 OCR machine 22 OCR server 23 Image acquisition / conversion batch execution machine 24 Delivery Status Database 25 DB server 26 Delivery status database for inquiries 27 DB server 28 Web servers

Claims (11)

[Claims] [Claim 1] An order for a product is received from a retail store, a mail-order business operator, or the like in the form of a dedicated application form, a courier slip is created based on the contents of the dedicated application form, and the courier slip is attached to the courier. In the method of order acceptance and delivery status management of products when requesting the person to deliver the ordered product, the special application form is associated with the application number previously assigned to the received special application form. The order data including the information about the ordered products that have been entered is stored and retained, the courier slip is created and output based on the order data, and the courier slip number assigned to the courier slip is the application form number. The information related to the product delivery status provided by the product courier is stored and stored in the form associated with the above, based on the application number associated with the courier slip number included therein. Order acceptance of a product, characterized in that a delivery status database is created in which it is determined which of the ordered products is associated with, and information about the product delivery status is stored and stored in a form associated with the application form number.・ How to manage the delivery status. 2. The information related to the ordered product according to claim 1, wherein the type of ordered product, the ordered quantity, the packaging condition, and the addressee information including the address, name, zip code, and telephone number of the addressee. Order management and delivery status management method for products. 3. The product order information according to claim 1 or 2 is received through a communication line together with the product order information on the side of the retailer or the mail order company together with the application number of the dedicated application in which the product order information is written. A method of managing order acceptance / delivery status of a product, characterized by storing and holding received product acceptance information. 4. The method according to claim 1, 2 or 3, wherein when the application form number is input, product delivery information and / or product acceptance information associated with the application form number is output and displayed. How to manage the order acceptance and delivery status of products. 5. In claim 3 or 4, when the application form number is input, the product acceptance information associated with the application form number is searched, and the order acceptance process for the corresponding product is performed. A method of managing order acceptance / delivery status of a product, which comprises determining whether or not there is an item, and outputting and displaying the determination result. 6. The method according to claim 4 or 5, wherein the product delivery status and / or the product acceptance status is output and displayed on the Internet via a web server,
Alternatively, a method of managing order acceptance / delivery status of products, which is characterized by outputting via a communication line other than the Internet. 7. In any one of claims 1 to 6, the dedicated application form filled in by handwriting by the product orderer is OC.
A method of managing order acceptance / delivery status of a product, which is characterized in that the read image information is read by using R or the like, and the read image information is associated with an application form number and stored as product acceptance information. 8. The method according to claim 7, wherein when the application form number is input, if the image information is stored and held as order acceptance information of a product associated with the application form number, A method of managing order acceptance and delivery status of products, which is characterized by outputting and displaying image information. 9. The item according to claim 1, wherein when the application form number is input, the ordering product corresponding to the courier slip number associated with the application form number is input. If the delivery status at that point in time is stored and held in the delivery status database, the delivery status is output and displayed. If not, the delivery status is inquired to the courier and the inquiry result is output and displayed. A method of managing order acceptance and delivery status of products characterized by: 10. The inquiry result output according to claim 9, wherein at least one of delivery of ordered products, return of ordered products, and completion of ordered product delivery, delivery date or delivery. A method of managing order acceptance / delivery status of products, which includes scheduled dates. 11. The inquiry result output according to claim 10, wherein the received delivery result is “acceptance of delivered product”, “transportation of delivered product”, “acceptance of product at a delivery company office near the delivery place”, "Departure for home delivery",
"Delivery of delivery" and, depending on the situation, "Take back products due to absence of delivery address", "Take back products due to unknown delivery address", "Temporary storage of products upon request from delivery destination", " Accepting orders for products characterized by the following conditions: "Return and return of products due to damage", "Return and return of products due to refusal to accept the product", and "Return and return of products due to unknown destination or unknown address"・ How to manage the delivery status.