JP2002255345A - Home delivery system utilizing network and various service request accept processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accept the reservation for utilizing home delivery service on the Web to provide speedy and high quality home delivery service. SOLUTION: A Web server 1 can receive a cargo collection request, a redelivery request, and a delivery date change request irrespective of business hours, and the Web server 1 receiving these requests retrieves automatically and transmits these request information directly to a physical distribution base server 8 in charge and a terminal unit 9 of a delivery person in charge. This system is constituted such that the Web server 1 transmits delivery desire date to a user terminal unit 11 of destination E mail address through the Internet based on the cargo collection request information and the person who receives the delivery desire date can transmit the delivery date change request to the Web server 1.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a home delivery system and various service request reception processing methods using the Internet, and in particular, a request for pickup, a notification of a delivery schedule, a request for changing a delivery date, a request for redelivery, a request for a desired delivery date and time on the Web. The present invention relates to a network-based home delivery system capable of providing a home delivery service that can smoothly receive and process various requests such as a slip issuance request and a service request reception processing method.

[0002]

2. Description of the Related Art With the spread of the Internet, various business models related to home delivery services have been proposed.
Among them, various services that accept reservations for home delivery services on the Web have been proposed (for example, Japanese Patent Application Laid-Open No. 11-5 / 1999).
No. 3441). If the home delivery service can be accepted on the Web, it is possible to make a reservation without worrying about the business hours of the home delivery company, and it is also a troublesome requirement (address / telephone number of delivery requester, delivery address / telephone) (Such as numbers) and communication can be expected to be simplified.

[0003]

However, according to a business model for accepting pickup of a home delivery service on the Web which has been conventionally proposed, a processing step after receipt of pickup is considered.
In other words, there are few proposals that consider information processing procedures until delivery is actually completed or check service contents after delivery is completed, and many issues still remain to realize a smooth home delivery service. . As one of them,
There is a problem that it takes a long time from when the collection request is received to when the collection request arrives at the collection staff, so that it is impossible to respond to an urgent collection request or the like. In addition, there is another problem that it is difficult to automatically distribute the received collection request because the area in charge of the collection person is not always constant.

[0004] On the other hand, what the home delivery company is currently most concerned with is "re-delivery", that is, processing of a request for re-delivery based on an absence card. Currently, we receive redelivery requests via telephone or fax, but not only is the request procedure cumbersome, but we also have many problems, such as the inability to redelivery during the day.

[0005] In addition, a problem has been pointed out with respect to a system for issuing a invoice (this invoice is simply referred to as a "slip" in the present invention) to be attached to a package. In other words, at present, a slip issuing system that prints slips on the user's printer is implemented, but in this system, printing software suitable for each printer type must be installed on a personal computer, etc., and a new printer must be used. In such a case, the user has to obtain new printing software and install it again every time the slip form is changed.

Accordingly, the present invention has as its first object a Web delivery system using the Internet,
An online delivery system that can accept reservations for using the home delivery service and provide fast, high-quality home delivery services. It is an object of the present invention to provide a home delivery system using the Internet. The second purpose is to reduce the cases where the addressee is absent and to reduce redelivery itself. In addition, even if the user is absent, a redelivery request can be made more easily,
In addition, it is an object of the present invention to provide a network-based home delivery system that can process the redelivery request more quickly. Third, you can easily issue a slip,
An object of the present invention is to provide a slip issuing system capable of simplifying a procedure at the time of collection.

[0007]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, the present invention relates to accepting a pickup request and includes a Web server and a distribution base master server for storing at least a distribution base server or an IP address of a delivery terminal. An internet-based home delivery system connected to a plurality of distribution base servers and a deliverer terminal so as to be able to transmit information, and when the Web server receives the collection request information, the distribution base server in charge is based on the received collection request information. Alternatively, the present invention proposes a network-based home delivery system having a function of causing a distribution base master server to extract the IP address of the responsible delivery terminal or both, and transmitting the pickup request information to the extracted IP address.

[0008] As such a network-based home delivery system,
For example, a Web server, a logistics base master server that stores at least the physical distribution base server or the IP address of the delivery terminal in association with the assigned area identification information, a customer telephone number, a collection destination address, a delivery destination address, and an IP of the customer user terminal
An internet-based home delivery system comprising a customer information database that stores customer information such as addresses and assigned area identification information in association with each other, and is connected to a plurality of distribution base servers and deliverer terminals so that information can be transmitted. When the request information is received by the Web server, the responsible area identification information associated with any of the customer information in the received pickup request information is extracted into the customer information database, and the responsible area associated with the extracted responsible area identification information is extracted. An IP-based home delivery system having a function of causing the distribution base master server to extract the IP address of the distribution base server and / or the responsible delivery terminal, and transmitting the pickup request information to the extracted IP address can be configured. (Claim 2).

According to such a network-based home delivery system, the following collection request receiving method can be provided. That is, a step in which the Web server receives the collection request information, a step in which the distribution base master server extracts the IP address of the distribution base server or the responsible delivery terminal or both based on the received collection request information, A collection request receiving method including a step in which a Web server transmits the collection request information to an address.
6) More specifically, a step in which the Web server receives the collection request information, a step in which the customer information database extracts responsible area identification information associated with any customer information in the received collection request information, The logistics base master server extracting the IP address of the responsible distribution base server or the responsible delivery terminal associated with the extracted responsible area identification information, and the Web server transmitting the collection request information to the extracted IP address. It is possible to provide a collection request receiving method including a transmitting step (claim 17).

Next, the present invention relates to accepting a redelivery request,
An internet-based home delivery system comprising a Web server and a distribution base master server storing at least a distribution base server or a delivery terminal's IP address, and connected to a plurality of distribution base servers and delivery terminals so as to be able to transmit information. Then, when the Web server receives the redelivery request information including the delivery identification information, the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received delivery identification information. Proposes a network-based home delivery system having a function of transmitting the redistribution request information to the extracted IP address (claim 9).

More specifically, there is provided a pickup / delivery master server for storing transport information such as pickup request information including a delivery address or assigned area identification information in association with delivery identification information, and a redelivery request information including the delivery identification information. Is received by the Web server, the delivery address or the responsible area identification information associated with the received delivery identification information is extracted by the collection / delivery master server, and the responsible distribution base associated with the obtained delivery address or the responsible area identification information is obtained. It can be configured as a network-based home delivery system having a function of causing the distribution base master server to extract the IP address of the server or the responsible delivery terminal or both, and transmitting the redistribution request information to the extracted IP address ( Claim 10).

According to such a network-based home delivery system, the following redelivery request receiving method can be provided. That is, a step in which the Web server receives the redistribution request information, and a step in which the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received redistribution request information. The redistribution request information to the IP address
A redistribution request receiving method including a step of transmitting by a server (claim 24), more specifically, a step of receiving, by a web server, redistribution request information including delivery identification information;
A step in which the collection / delivery master server extracts a delivery address or charge area identification information associated with the received delivery identification information, a charge distribution base server or charge delivery terminal associated with the obtained delivery address or charge area identification information Alternatively, it is possible to provide a redistribution request receiving method including a step of extracting both IP addresses by the distribution base master server and a step of transmitting the redistribution request information to the extracted IP address by the Web server (claim) Item 25).

According to the system and method relating to the acceptance of a collection request and the acceptance of a redelivery request as described above, the following effects can be obtained. Conventionally, only the home-delivery base knows the area in charge of each deliverer. Even if the headquarters receives a request for collection or re-delivery and sends it to the home-delivery base, it will collect the goods at each home-delivery base.・ Because of allocating the delivery and leaving to the area in charge, when requesting quick pickup and redelivery, it was necessary to check the contact information of the nearest home delivery base and make the request directly. On the other hand, according to the present invention, the collection request procedure or the redelivery request procedure can be completed only by accessing the Web server using the Internet, and the collection request information and the redelivery request information are immediately transferred to the responsible delivery. Since the data can be transmitted to the user terminal, a home delivery service can be provided more quickly than before.
In particular, with regard to redistribution, the responsible distribution base server and responsible deliverer terminal can receive the redistribution request information from the Web server at any time during business hours, and display the transmitted redistribution request information on the screen. You can check and make a delivery plan immediately. In addition, since the deliverer can receive the redelivery request on the delivery route and correct the delivery plan on the spot, it is possible to sufficiently cope with a redelivery request on the same day, which was difficult in the past. Further, by storing the common area identification information common to the customer information database and the logistics base master server, the common area identification information is extracted from the customer information database, and the common area identification information is assigned from the distribution base master server based on the special area identification information. I of the delivery terminal
Since the P address can be extracted, even if the delivery person in each area changes at any time, this change information is transmitted to the distribution base master server as needed and reflected, so that the appropriate information at that time can be obtained. Pickup request information, redelivery request information, etc. can be distributed to the responsible delivery person.

According to the present invention, there is provided a system for dealing with collection request information outside business hours, comprising a collection / delivery master server for accumulating transportation information such as collection request information, and when the Web server receives the collection request information outside business hours, A function of not transmitting the collection request information to the responsible distribution base server and the responsible delivery terminal, transmitting the collection request information to the collection / delivery master server, and accumulating it as new collection request information, and the collection / delivery master server or the Web server, When a new request information transmission request is received from the responsible logistics base server or the responsible deliverer terminal or both, a function is provided for transmitting the new pickup request information in the pickup / delivery master server to the responsible logistics base server or the responsible deliverer terminal or both. The present invention proposes a network-based home delivery system (claim 3). According to this system, the web server receives the collection request information outside business hours, and the web server collects and distributes the collection request information (along with the IP address of the responsible distribution base server or the responsible delivery terminal, or both, as necessary). The step of transmitting to the master server, the step of receiving the information as a new collection request information by the collection / delivery master server, for example, the logistics base server in charge or the terminal in charge of the delivery, or both of the server at the start of the business and the collection / delivery master server at the same time. The collection / delivery master server or the Web server receives the new request information transmission request from the responsible distribution base server or the responsible delivery person terminal or both by transmitting a new request information transmission request, and in response to the request, the collection / delivery master server The new pickup request information in the relevant logistics base server or the responsible delivery terminal It can provide a collection request reception method comprising the step of transmitting to both (claim 18).

The present invention also relates to a system for dealing with redistribution request information outside business hours, the present invention includes a collection / delivery master server for storing transportation information such as pickup request information, and a redistribution including delivery identification information outside business hours. When the request information is received by the Web server, the redelivery request information is not transmitted to the responsible distribution base server and the responsible delivery terminal, but the redelivery request information is transmitted together with the delivery identification information to the collection / delivery master server, and the new redelivery request information is transmitted. And a collection / delivery master server or a web server receives a new request information transmission request from the responsible distribution base server or the responsible delivery terminal or both, and responds to this request with new redelivery request information in the collection / delivery master server. To send to the responsible distribution base server or the responsible delivery terminal or both. Subjected to (claim 11). According to this system, for example, outside business hours, the web server receives the redistribution request information including the delivery identification information, and the web server sends the redistribution request information together with the delivery identification information to the collection / delivery master server. The step of transmitting, and the step of storing the new delivery request information by the collection / delivery master server receiving the same, for example, the logistics base server in charge and / or the terminal of the delivery person in charge are newly registered to the collection / delivery master server at the same time as the start-up at the start of business. By transmitting a request information transmission request, the Web server or the collection / delivery master server receives a new request information transmission request from the responsible distribution base server or the responsible delivery terminal, or both, and in response to the request, A process for transmitting the new re-delivery request information to the responsible distribution base server or the responsible delivery terminal or both. Redelivery request reception method with a-up can be provided (claim 26).

Further, the present invention relates to accepting a delivery schedule notification request, comprising a customer information database for storing customer information such as a customer telephone number, a collection address, a delivery address, and an IP address of a customer user terminal. When the Web server receives the delivery schedule notification request information including the delivery request information, the delivery server sends the collection request information or the delivery destination notification information in the delivery schedule notification request information to the IP address of the destination user terminal in the delivery schedule notification request information. An internet-based home delivery system having a function of transmitting delivery identification information and delivery information including the desired delivery date and time to an IP address of a destination user terminal extracted from a customer information database is provided (claim 4). That is, the step of the Web server receiving the delivery schedule notification request information including the desired delivery date and time, the collection request information or the IP address of the destination user terminal in the delivery schedule notification request information, or the collection request information or the delivery schedule notification request I of the destination user terminal extracted from the customer information database based on the destination information in the information
It is possible to provide a delivery advance notification method including a step in which a Web server transmits delivery information including delivery identification information and the desired delivery date and time to a P address (claim 1).
9).

With respect to the reception of the delivery schedule notification request, the present invention also includes a collection / delivery master server for storing transportation information such as collection request information, and a package tracking information management server for storing package tracking information. When the Web server receives the delivery schedule notification request information including the date and time, a function of transmitting the delivery schedule notification request information to the collection / delivery master server and setting the transportation item to a delivery schedule notification waiting status, and accumulating the delivery master notification server The transportation information and the luggage tracking information stored in the luggage tracking information management server are collated at any time or periodically, and as a result of the collation, a transportation item whose delivery status is newly confirmed among the transportation cases in the delivery schedule notification waiting status is checked. The delivery including the delivery identification information and the desired delivery date and time to the IP address of the destination user terminal associated with the extracted transportation case is extracted. Also it provides a net use delivery system including a function of transmitting information (claim 5).
According to this system, the Web server receives the delivery schedule notification request information including the desired delivery date and time, transmits the delivery schedule notification request information to the collection / delivery master server, and sets the transportation case to a delivery schedule notification waiting status. Steps: The transportation information stored by the collection / delivery master server and the package tracking information stored by the package tracking information management server are collated at any time or periodically, and as a result of the collation, a new shipment is sent in a transportation case with a delivery schedule notification waiting status. Extracting the transport case whose status has been confirmed, and transmitting the delivery identification information and the delivery information including the desired delivery date and time to the IP address of the destination user terminal associated with the extracted transport case by the Web server Delivery notification method provided with (1) can be provided. For example, if you send a delivery schedule notification for all the transportation items for which there was a delivery schedule notification request information, it may be assumed that the request may be canceled after a pickup request, and even though there was a delivery schedule notification, Although the package will not be delivered, such a problem can be solved by transmitting the delivery schedule notification after confirming the shipping status as described above.

Then, the user who has received the delivery schedule notification as described above can return the delivery date / time change request information. That is, in the system and method according to the present invention, when the Web server receives the delivery date / time change request information including the desired delivery date / time and the delivery identification information, the Web server receives the delivery date / time change request information and sends the delivery date / time change request information to the responsible distribution base server or the responsible delivery terminal. Alternatively, a method of receiving a delivery date change request transmitted to both is proposed (claims 6 and 21). By transmitting the contents of the delivery date change request to the responsible delivery person in this way, it is possible to cope with a sudden change in the delivery date and time, and it is possible to effortlessly improve the service level. In particular,
When the Web server receives the delivery date / time change request information including the desired delivery date / time and the delivery identification information, it extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received delivery identification information. For example, the delivery address or responsible area identification information is extracted by the collection / delivery master server based on the delivery identification information, and the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the obtained delivery address or responsible area identification information. The address can be extracted by the distribution base master server. And the extracted IP
The delivery date / time change request information may be transmitted to the address (claims 7 and 22).

Further, as a system (method) for receiving such delivery date change request information outside business hours, for example, the present invention includes a collection / delivery master server that accumulates transportation information such as pickup request information. When the Web server receives the delivery date / time change request information, the delivery date / time change request information is not transmitted to the responsible distribution base server and the responsible deliverer terminal, but the delivery date / time change request information is transmitted to the collection / delivery master server for new delivery. While the information is accumulated as the date and time change request information, for example, at the time of start-up at the start of business, the distribution base server in charge or the terminal in charge of the delivery, or both transmit a new request information transmission request to the collection and delivery master server, so that the collection and delivery is performed. The master server or Web server must send new request information from the responsible distribution base server or the responsible delivery terminal or both. Is received, the new delivery date / time change request information is extracted in response to this request, and it is proposed that the new delivery date / time change request information be transmitted to the responsible distribution base server or the responsible delivery terminal or both ( Claims 8 and 23). By sending the desired delivery date and time requested in advance to the delivery destination in this way, the probability of absence of the delivery destination can be reduced and the number of redelivery itself can be reduced, so that a more efficient home delivery service can be provided. Can be provided. In addition, since the user can make a request to change the delivery date and time as described above, the efficiency can be further improved for both the delivery company and the user.

According to the present invention, all the collection request information received by the Web server is stored in the collection / delivery master server.
All the collection completion information is collected from the delivery terminal to the collection / delivery master server, the collection request information in the collection / delivery master server is compared with the collection completion information, and the collection request information having no collection completion information is extracted, and the desired collection date and time And a service evaluation method (claim 27) having a function of evaluating the contents of the pickup service by calculating the difference between the service and the collection completion date and time. While collecting pickup request information, redelivery request information and delivery date change request information in the collection and delivery master server,
All the delivery completion information is collected from the delivery terminal to the collection / delivery master server, and the collection completion information, redelivery request information, delivery date change request information and delivery completion information in the collection / delivery master server are compared with the delivery completion information, and no collection completion information exists. A network-based home delivery system (Claim 13) having a function of extracting the request information and evaluating the delivery service content by calculating the difference between the desired date and time and the actual delivery date and time in each request information and a service evaluation A method (claim 28) is proposed.

Requests for pickup, change of delivery date and time on the Web,
By accepting redelivery requests, all request information can be stored in a database as digital information and stored. By collecting information as a collection and delivery master file and collating and comparing each delivery service, the evaluation of each delivery service can be quantified and accurately evaluated without omission, so a more reliable home delivery service Can be provided.

Further, the present invention is a network-based home delivery system comprising a Web server and a print server having a slip print database for storing print data creation information for each printer type, wherein the Web server is a user terminal. Receiving the collection request information and the slip issuance request information from the server, causes the slip print database to extract the collection request information or the print data creation information associated with the slip issuance request information, and extracts the extracted print data creation information and the received collection request. The print server creates slip print information from the information and the web server-based home delivery system having a function of transmitting the slip print information to the user terminal or the printer specified in the slip issue request information by the Web server (claim 14). ) And a slip issuing method (claim 29). According to the network-based home delivery system and the slip issuing method, since the server creates slip print data suitable for the user's printer model, there is no need to install printing software or the like on the user terminal side. Even if there is, the user can request a slip issue without being aware of the change. Also, even when the user changes the printer model, it can be handled by registering the model or by automatically reading the model number on the server side. The labor can be reduced.
Furthermore, even if the user does not have a printer,
By specifying the delivery operator's in-vehicle printer, the voucher can be issued by the in-vehicle printer,
The delivery clerk can bring the slip to carry out the collection, and the labor and time involved in the collection can be reduced.

In the above-described network-based home delivery system and various request information receiving (processing) methods, when the Web server receives the delivery identification information and the desired delivery date / time information, the web server sends the desired delivery date / time information in association with the delivery identification information. Functions or steps to be stored in the collection / delivery master server can be added (claims 15 and 30). When such a function or step is added, when the collection request information and the delivery identification information are received by the Web server, the collection request information is stored in the collection and delivery master server in association with the delivery identification information, and the collection request information and the It is possible to associate the desired delivery date and time information. In addition, when the desired delivery date and time information is stored in the collection and delivery master server in association with the delivery identification information, the transportation case is set as “shipping confirmation wait status”, and the transportation information and the package tracking information management server stored by the collection and delivery master server are used. When the “shipping (shipping)” of the shipping item in “waiting for shipping confirmation status” is confirmed by collating the stored package tracking information with the delivery identification information as a key at any time or periodically, the status of the shipping item is changed to “shipping”. State (collection) ". For example, assuming that a product is purchased by mail order, the purchaser, ie, the consignee, knows that the package will be delivered, and can obtain delivery identification information from a mail order company or the like in advance. Therefore, if the above-described functions are added, the receiver can directly specify the desired delivery date and time, which is more convenient.

In the above-described network-based home delivery system, transmission / reception of various request information is not limited to Web or E-mail, but may be transmitted / received as data digitized by EDI (Electronic Data Interchange). Further, in the present invention, the “IP address” is not limited to the Internet, but means terminal identification information in various networks, in other words, an identification number capable of specifying a data transmission destination, and includes an e-mail address. Further, the "delivery person" in the present invention is a person who collects and delivers packages, that is, a person who collects and delivers packages in the responsible area, and is also called a driver in the home delivery industry. Further, the “delivery identification information” in the present invention means information such as a slip number and a collection receipt number that can identify each transportation case.

[0025]

Embodiments of the present invention will be described below with reference to the drawings.

(Embodiment 1) The home delivery system using the network according to the present embodiment includes a personal information registration system, a collection system,
It includes a delivery advance notification system, a delivery date change system, a re-delivery system, and a home delivery management system.

FIG. 1 is a diagram showing a system configuration as an example for realizing this network-based home delivery system. A Web server 1, a customer information database server (hereinafter referred to as "customer DB") 2, a distribution base A master server (hereinafter, referred to as a “distribution base master”) 3, a collection / delivery master server (hereinafter, referred to as a “collection / delivery master”) 4, a home delivery management server 5, a mail server 6, and a computer network (hereinafter, referred to as a “network”) 7 The system includes a number of distribution base servers 8 connected to the mail server 6 via the Internet, and a delivery terminal 9, and is connected via the Internet 10 to the user terminal 11 of a user who uses the system. Each of the above-described servers is a program, and is stored in one or more computers.

The Web server 1 includes personal information registration receiving means, collection request receiving means, collection file means (hereinafter referred to as "collection file"), collection request reception notifying means, collection request distribution means, delivery schedule notification means, and delivery date change. Request receiving means and delivery date change request file means (hereinafter referred to as "delivery change file"), redelivery request receiving means, redelivery file means (hereinafter referred to as "redelivery file"), redelivery request reception notifying means, redelivery request A distribution means is provided, and an interface with the user terminal 11
A web site having the structure shown in FIGS. 2 and 3 (hereinafter, referred to as “Yamato Transport homepage”) has been opened on “b”.

The personal information registration accepting means includes a user terminal 1
When the personal information registration request sent from the Internet 1 via the Internet 10 is received, the "personal information registration acceptance screen" of the Yamato Transport homepage is transmitted to the user terminal 11 in response to this request, and the user is filled in according to the screen and the user is entered. Receives customer information (address, name, telephone number, E-mail address, etc.) sent from terminal 11 and stores it in customer DB
2 is provided.

Upon receiving the collection request transmitted from the user terminal 11 via the Internet 10, the collection request receiving means transmits a "collection request screen" on the Yamato Transport homepage to the user terminal 11 in response to the request. I do. Then, the collection request information filled in according to the screen and sent from the user terminal 11 (collection request date and time (including time zone), collection destination information such as address, name, telephone number, etc.)
If you receive the desired delivery date and time (including time zone), destination address such as destination address, destination name, destination telephone number, destination e-mail address, etc., product information such as product name and size, payment method, etc. In the event that the data is corrected, the data is sent to the pickup file and stored. Note that the collection request information can be received on the Web, received by e-mail, or received as EDI data. The collection request reception notifying means, upon receiving the collection request transmitted from the user terminal 11 via the Internet 10, sends a “mail indicating that the collection request has been received” to the user via the Internet 10 in response to the request. It has a function of transmitting to the terminal 11. The collection request distribution means extracts the distribution base server 8 and the delivery terminal 9 from the distribution base master 3 based on the address of the collection request information, and stores the information of the distribution base server 8 and the delivery terminal 9 ( The collection request information is transmitted to the collection / delivery master 4 together with the IP address information).
Then, during the business hours, the collection request information in the collection file is transmitted (processed as necessary) to the responsible distribution base server 8 and the responsible delivery terminal 9 via the mail server 4 and the network 7. In addition, a function is provided that does not transmit to the responsible distribution base server 8 and the responsible delivery person terminal 9 outside business hours. Note that the search key for extracting the responsible distribution base server 8 and the responsible delivery terminal 9 from the distribution base master 3 may be the address of the collection request information as described above.
Any information that can identify the area in charge, such as a telephone number, can be adopted.

The delivery schedule notifying means uses the destination address E-mail address in the above-mentioned collection request information on the user terminal 11 of this address, and if not, based on the destination information in the collection request information. To extract the user terminal 11 of the destination e-mail address from the customer DB2,
The E-mail address has a function of transmitting the delivery information including the desired delivery date and time (displayed scheduled delivery date and time) of the pickup request information and delivery identification information (such as a slip number) via the Internet 10. Although it is possible to include the delivery schedule notification request information in the collection request information in this way, it is also possible to separately provide a delivery schedule notification request means and design the reception schedule notification request information to be received independently. It is possible.

The delivery date / time change request receiving means receives the delivery date / time change request information (desired date / time (date and time zone) and delivery identification) via the Internet 10 from the user terminal 11 which has notified the delivery date / time by the delivery schedule notifying means. (Including information), a "mail indicating that the delivery date / time change request has been received" is transmitted to the user terminal 11, and if there is an error in the received content, the delivery date / time change request information is corrected. While memorizing it in the delivery change file,
The delivery date / time change request information is transmitted to the collection / delivery master 4 together with the delivery identification information. Then, during the business hours, the responsible distribution base server 8 and the responsible delivery terminal 9 are extracted from the distribution base master 3 and the collection / delivery master 4 based on the delivery identification information, and more precisely, these e-mail addresses are extracted. The delivery date / time change request information is transmitted via the mail server 4 and the network 7 to the distribution base server 8 and the responsible delivery terminal 9 (or any one of them). And a function not to transmit to the delivery terminal 9 in charge. The delivery date / time change request information can be received on the Web, by e-mail, or as EDI data. Further, a screen for prompting the user to fill in the necessary information of the delivery date change request information may be posted on the homepage.

The re-delivery request receiving means includes a user terminal 11
Receives a request for redelivery request sent from the user terminal 11 via the Internet 10, and in response to the request, displays a “redelivery request screen” of the homepage of Yamato Transport on the user terminal 11.
Send to Then, the re-delivery request information (delivery date, area code, slip number (delivery identification information), store code, and other delivery information filled in according to the screen and sent from the user terminal 11; ), Re-delivery information such as address, name, telephone number, destination e-mail address, etc.), if there is an error in the received content, it is corrected and stored in the re-delivery file. . The redelivery request information can be received on the Web, by e-mail, or as EDI data. Upon receiving the redelivery request request sent from the user terminal 11 via the Internet 10, the redelivery request acceptance notifying means sends a “mail (including a slip number) indicating that the redelivery request has been received” via the Internet 10. And a function of transmitting the data to the user terminal 11. The re-delivery request distribution means transmits the re-delivery request information together with the slip number (delivery identification information) to the collection and delivery master 4, and, during business hours, based on the slip number (delivery identification information). , The responsible distribution base server 8 and the responsible delivery terminal 9 are extracted, and the redelivery request information in the redistribution file is sent to the responsible distribution base server 8 and the responsible delivery terminal 9 via the mail server 4 and the network 7 (when necessary). It has a function of not transmitting it to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours.

The customer DB 2 stores the customer information (address, name,
A telephone number, an E-mail address, etc.) are stored in a database in association with each attribute, and a function is provided for executing a search in response to a search request and transmitting the result.

The distribution base master 3 stores and stores in a database the distribution information (branch offices, sales offices) and the attribute information (area of responsibility, location, telephone number, network address, etc.) of the distribution base (branch office, sales office) and the delivery person (driver). It has a function of executing a search in response to a search request and transmitting the result.

The collection / delivery master 4 includes collection request information, redelivery request information, and delivery date / time change request information (collectively referred to as “transport information”). Completion information (collectively referred to as package tracking information) is stored in a database and stored, and a search is executed in response to a search request from the Web server 1 or the home delivery management server 5. It has a function to transmit the result after processing. In addition, among the functions of the collection / delivery master 4, it is also possible to configure so that the package tracking information is stored in another server (package tracking information management server).

The home delivery management server 5 compares the collection request information with the collection completion information, the redelivery request information or the delivery date / time change request information and the delivery completion information in the collection / delivery master 4 (that is, the request information relating to the transportation and the Match the corresponding package tracking information), extract the request information without the collection completion information and delivery completion information, and calculate the difference between the desired date and time and the actual collection date or delivery date and time, if necessary. And a function to transmit and execute the command to the collection / delivery master 4 and to evaluate the contents of the delivery service based on the result from the collection / delivery master 4 It has.

The mail server 6 has at least the function of a normal mail server, and is connected to the network 7 and functions as an interface for the head office system (Web server 1, customer DB 2, collection / delivery master 4, home delivery management server 5), The mail server 6 has a function of transmitting and receiving data directly to the delivery terminal 9, that is, without passing through the distribution base server 8.

The network 7 may be a public network such as the Internet or a dedicated network.

The distribution base server 8 is a server provided at a home delivery service base (including a branch office, a sales office, a call center, etc.) provided for each home delivery area, and is sent via the network 7. Receiving and storing the collection request information, the redelivery request information and the delivery date / time change request information, and processing the delivery / request information as it is or processing the collection request information, the redelivery request information and the delivery date / time change request information as they are.
It has a function to transmit to. In addition, when receiving various request information, launch a special screen saver,
It also has a function to prompt the display to call attention on the screen, such as blinking the information reception display. Further, the distribution base server 8 transmits a request for transmitting new request information (collection request information, redelivery request information, and delivery date change request information) to the collection and delivery master 4 at the same time when the server is started at the start of business, The distribution base server 8 also has a function of receiving new request information.

The deliverer terminal 9 is a terminal (small computer) carried by a deliverer (driver) or installed in a delivery car, and includes a mail server 6 and a distribution base server 8.
And a function of transmitting and receiving signals wirelessly, and can receive, store, and display pick-up request information, re-delivery request information, and delivery date / time change request information directly from the mail server 6. At the same time as the start-up (switch-on) at the start of business, a transmission request of new request information (collection request information, redelivery request information and delivery date change request information) is transmitted to the collection / delivery master 4 or the distribution base server 8. The server also has a function of receiving new request information assigned to the server of the delivery terminal 9. Further, the deliverer terminal 9 transmits the delivery completion information including the delivery completion time and the delivery identification information, and the collection completion information including the collection completion time and the delivery identification information to the distribution base server 8 and the collection / delivery master 4. It also has the ability to do so.

The user terminal 11 is connected to the Internet 10
, And includes both the terminal of the home delivery requester and the terminal of the home delivery destination. Also,
The type of terminal may be a computer or a mobile terminal such as a mobile phone.

Hereinafter, the processing operation of the network-based home delivery system according to the present embodiment will be described.

(Personal Information Registration System) In order to use the present home delivery system, it is necessary to register personal information. Unregistered users wishing to use this system can access the W via the Internet 10.
Access the “Yamato Transport Website” on the web, and click the “Collection / Redelivery Accept Button” in the Yamato Transport Website
Click to move to the “collection / redelivery reception site”. Then, the "unregistered" button on the top page of the "collection / redelivery reception site" is clicked. User terminal 1 of the user at the same time as clicking
1 transmits a "personal information registration request" to the Web server 1 via the Internet 10, and upon receiving this request, the Web server 1 transmits a "personal information registration acceptance screen" to the user terminal 11. When the user fills in the required items (address, name, telephone number, E-mail address, etc.) in the entry on the screen and presses the confirmation button, the user terminal 11
Sends “customer information (address, name, phone number, E-mail address, etc.)” to Web server 1 and receives this
The website sends customer information to the customer DB2,
2 accumulates customer information and creates a database. The personal information registration information can be corrected by accessing a personal information registration correction page in the “collection / redelivery reception site”. In addition, the use history of the present system is stored in the customer DB2 in association with the personal information registered as described above, and when there is an inquiry of the past use history, the use history can be viewed by the user on the Web or the like. The system can be constructed as follows.

(Collection System) The user who has registered personal information accesses the “collection / redelivery reception site” and clicks the “personal information registered person” button arranged on the top page of the user. Screen prompting you to enter a phone number "is displayed. Here, if the registered telephone number is filled in and the confirmation button is clicked, the user terminal 11 (hereinafter referred to as “collection request terminal 11”) is connected to the Internet 1
“0” is transmitted to the web server 1 and a “collection request” is transmitted to the web server 1. In response to this, the web server 1 transmits a “collection request screen” to the collection request terminal 11. The user can enter the required collection request information (desired collection date and time (including time zone), collection destination information such as address, name and telephone number, desired delivery date and time (including time zone), destination address and destination address in the entries on the screen. Destination information such as name, destination telephone number, destination e-mail address, etc.
If you enter the item information such as item name and size, payment method, etc.) and press the confirm button, you can complete the collection request procedure.

When the user fills in the required collection request information and presses the confirmation button, the collection request information is transmitted from the collection request terminal 11 to the Web server 1 and the received W
The eb server 1 checks whether there is an error in the received content, corrects the error and stores it in the collection file, and at the same time, to the collection request terminal 11, a "mail indicating that the collection request has been received (delivery identification (Including information) is transmitted via the Internet 10. Further, the Web server 1 uses the distribution base master 3 based on the address in the collection request information.
The server 10 extracts the responsible distribution base server 8 and the responsible delivery terminal 9 and sends the collection request information to the collection / delivery master 4 together with the information (address information) of the responsible distribution base server 8 and the responsible delivery terminal 9. If the time when the collection request information is received is within business hours, the Web server 1 sends the collection request in the collection file to the charge distribution base server 8 and charge delivery terminal 9 via the mail server 4 and the network 7. The information is transmitted (processed as necessary), and is not transmitted to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours.

The distribution base server 8 and the delivery terminal 9 can receive the collection request information from the Web server 1 at any time during the business hours, and check the received collection request information on the screen. And make a collection plan immediately. In particular, the deliverer (driver) can receive on the pickup route and modify the pickup plan on the spot,
It is possible to respond to an urgent collection request, and it is also possible to directly communicate with the collection requester from the telephone number of the collection request information. Regarding a pickup request outside the business hours, at the start of business, the responsible distribution base server 8 and the deliverer terminal 9 are started (switched on), and at the same time, a request for transmission of new pickup request information is sent to the pickup / delivery master 4. The logistics base server 8 and the deliverer terminal 9 can transmit the new request information in charge. It is also possible to provide software that can print an invoice on a user's printer so that a user who has requested collection can print an invoice on which necessary items are filled in. Furthermore, Web
A system can also be constructed so that the fare can be estimated and settled when a pickup request is applied.

(Delivery Advance Notification System) When the collection request information is transmitted from the collection request terminal 11 to the Web server 1 as described above, the Web server 1 that has received this information performs If the destination e-mail address is described in the customer DB, this address is used.
The delivery information including the desired delivery date and time (displayed scheduled delivery date and time) of the pickup request information and the delivery identification information is transmitted to the user terminal 11 (hereinafter referred to as “delivery terminal 11”) of the delivery destination e-mail address extracted from the Internet 10. To send over.

(Change of Delivery Date and Time) The destination terminal 11 receiving the above delivery information can transmit the delivery date and time change request information (including the delivery identification information) to the Web server 1 via the Internet 10. Web receiving the delivery date / time change request information (including the desired delivery date / time and delivery identification information)
The server 1 sends an “email indicating that the delivery date / time change request has been received” to the destination terminal 11, and if there is an error in the received content, corrects the received content and delivers the delivery date / time change request information. The information is stored in the change file, and the delivery date change request information is transmitted to the collection and delivery master 4 together with the delivery identification information. Then, during the business hours, the responsible distribution base server 8 and the responsible delivery terminal 9 are extracted from the distribution base master 3 and the collection / delivery master 4 based on the delivery identification information, and the responsible distribution base server 8 and the responsible delivery terminal are extracted. The delivery date / time change request information is transmitted to the server 9 via the mail server 4 and the network 7, and is not transmitted to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours.

The responsible distribution base server 8 and the responsible delivery person terminal 9 can receive the delivery date / time change request information from the Web server 1 at any time during business hours, and display the delivered delivery date / time change request on the screen. The delivery plan can be corrected immediately after confirmation. In particular, the delivery person (driver)
Can be received in the middle of delivery and the delivery plan can be corrected on the spot, so that it is possible to respond to a sudden change in delivery date and time, and to provide efficient delivery service without waste. It is also possible to communicate directly with the destination from the telephone number of the delivery date change request information. Regarding the delivery date / time change request information outside the business hours, the charge distribution base server 8 and the deliverer terminal 9 are started (switched on) at the start of business and the new delivery date / time change request is sent to the collection / delivery master 4 at the same time. By transmitting the information transmission request, the distribution base server 8 and the delivery terminal 9 can receive the new request information in charge.

(Redelivery System) The user who has registered personal information accesses the “collection / redelivery reception site” and clicks the “personal information registered” button arranged on the top page. When clicked, a "screen prompting you to enter a phone number" is displayed. Here, if the registered telephone number is entered and the confirmation button is clicked, the user terminal 1
1 (hereinafter referred to as “redelivery request terminal 11”), a “redelivery request request” is transmitted from the Internet 10 to the web server 1, and in response to this, the web server 1 displays a “redelivery request screen” on the redelivery request terminal 11. Send to The user must enter the necessary redelivery request information (delivery date, area code, slip number (delivery identification information), store code, etc.) in the entry on the screen, the redelivery desired date and time (including time zone), By filling in the address, name, telephone number, re-destination information such as the destination e-mail address, etc.) and pressing the confirm button, the re-delivery request procedure can be completed. Note that the necessary redelivery request information only needs to include at least the slip number (delivery identification information) and the desired redelivery date and time.
Compared to the conventional redelivery request procedure, it can be further simplified.

When the user fills in the unnecessary delivery request information and presses the confirmation button, the redelivery request terminal 11
The redistribution request information is transmitted to the server 1, and the Web server 1 that has received the information checks whether there is an error in the received content, corrects the error, stores it in the redistribution file, and, at the same time, requests the redistribution request. A “mail (including a slip number) indicating that the redelivery request has been received” is transmitted to the terminal 11 via the Internet 10. Further, the Web server 1 uses the distribution base master 3 based on the address in the collection request information.
The server 10 extracts the responsible distribution base server 8 and the responsible delivery terminal 9 and sends the collection request information to the collection / delivery master 4 together with the information (address information) of the responsible distribution base server 8 and the responsible delivery terminal 9. If the time when the redelivery request information is received is during business hours, the Web server 1 transmits the redelivery request information together with the slip number (delivery identification information) to the collection / delivery master 4 and determines whether the time is within business hours. For example, the responsible distribution base server 8 and the responsible delivery terminal 9 are extracted from the collection / delivery master 4 based on the slip number (delivery identification information), and are transferred via the mail server 4 and the network 7.
Then, the re-delivery request information in the re-delivery file is transmitted (processed as necessary) to the responsible delivery terminal 9, but if it is outside business hours, the Web server 1 sends the re-delivery base server 8
And does not transmit to the responsible delivery terminal 9.

The responsible distribution base server 8 and the responsible delivery terminal 9 can receive the redistribution request information from the Web server 1 at any time during the business hours, and display the transmitted redistribution request information on the screen. You can check and make a delivery plan immediately. In particular, since the deliverer (driver) can receive a message on the delivery route and modify the delivery plan on the spot, and can respond to an urgent redelivery request, the delivery date is the same as the delivery date, which was difficult in the past. It is possible to sufficiently respond to the request for redelivery. Also, for a redelivery request outside of business hours, the logistics base server 8
At the same time when the delivery terminal 9 is started (switched on), a transmission request of the new redelivery request information is transmitted to the collection / delivery master 4, and the distribution base server 8 and the delivery terminal 9 receive the new request information in charge. can do.

(Delivery Management System) At the time of completion of pickup and delivery, the delivery person (driver) sends the collection / delivery completion information including the delivery completion time and the delivery identification information from the delivery terminal 9 to the distribution base server 8 and Sent to pickup / delivery master 4,
The collection and delivery master 4 stores all the collected and delivered completion information in a database. Periodically or when necessary, the home delivery management server 5 compares the collection request information with the collection completion information, the redelivery request information or the delivery date change request information and the delivery completion information in the collection / delivery master 4, and collects the collection completion information. And an instruction to extract request information having no delivery completion information, to calculate the difference between each desired date and time and the actual pickup date or delivery date and time, and to aggregate the data for each deliverer or business office as necessary. Is transmitted to the collection and delivery master 4 for execution, and the contents of the delivery service can be evaluated based on the result from the collection and delivery master 4. The evaluation at this time can be arbitrarily set, for example, by extracting a delivery case having a difference of a predetermined time or more and creating a list or creating a warning letter.

(Embodiment 2) The network-based home delivery system of the present embodiment includes the same personal information registration system and home delivery management system as described above, as well as a pickup system, a delivery advance notification system, a delivery date change system, and a redelivery. The system has been improved so that various request information can be transmitted to the delivery terminal more smoothly,
This is a network-based home delivery system to which a slip issuing system and a delivery completion notification system are added.

FIG. 4 is a diagram showing an example of a system configuration for realizing the network-based home delivery system of the present embodiment. The system of this embodiment stores the customer DB 2 in the Web server 21.
2. While connecting the distribution base master 23, the collection / delivery master 24, the package tracking information management server 25, and the print server 26,
The Web server 21 is connected to the Internet 10 and a computer network (hereinafter, referred to as a “network”) 27, connected to a number of user terminals 11 via the Internet 10, and to a number of distribution base servers 28 and delivery terminals via the network 27. 29. The home delivery management server 30 is connected to the collection / delivery master 24.

First, the customer DB 22, the distribution base master 2
3, the collection / delivery master 24, the package tracking information management server 25, and the print server 26 will be described.

The customer DB 22 stores in-charge area identification information (code information assigned to each section by finely dividing the whole country) corresponding to the address of a pickup destination or a delivery destination registered by the user in advance.
For example, it can be encoded by a postal code + subdivision code. ), User registration information (in other words, sender information) such as the user's name, telephone number information, address information, printer model, and IP address, as well as destination information such as the name or name, address, telephone number, and IP address of the destination; "Customer information" including usage history information, claim history, and other additional information (for example, designated depository information, family structure, and the user is an elderly person) are stored in association with each other in a unit of customer information record. It has the function to do. The customer DB 22 can be accessed by a distribution base server 28 and a delivery terminal 29 via a network 27. The distribution base server 28 and the delivery terminal 29 store customer information such as usage history information, claim history and other additional information. Information can be updated at any time. Further, it can be accessed from the user terminal 11 via the Internet 10. In this customer DB 22, a user can register a plurality of sender information and destination information,
The user can browse the registration information of each user in the customer DB 22. Further, when the corresponding registration information item is clicked, the registration information is sent to the Web server 21 and can be incorporated into various request information.

The logistics base master 23 stores the responsible area identification information (common to the customer DB 22), the responsible area name, the group name, the responsible driver name (code) as a delivery person, the vehicle number, and the vehicle type (for example, a refrigerator with a refrigeration function). Presence / absence), the deliverer terminal 29
The “in charge information” such as the telephone number information and the IP address of the deliverer terminal 29 are stored in association with each other for each unit record. The distribution base master 23 has a distribution base server 28 and a delivery terminal 2 via a network 27.
9 is accessible, and the distribution base server 28 and the delivery terminal 29 can change the assigned information stored in the distribution base master 23 and its association at any time. For example, if you suddenly receive a request to collect a large amount of luggage, have a bad physical condition, a traffic jam, a traffic accident, etc., and you have to change the area in charge of the driver in charge, The base server 28 and the delivery terminal 29 access the distribution base master 23 to change the charge, so that the actual charge status can be reflected in real time.

The collection / delivery master 24 of the present embodiment entrusts the package tracking information storage function of the collection / delivery master 4 of the above-described embodiment to the package tracking information management server 25, and collects the collection request information sent from the Web server 21 (; Means necessary information, for example, collection destination information such as address (area information in charge), name, telephone number, desired collection time zone, destination information such as destination address, destination name, destination telephone number, destination IP address, delivery (Includes product information such as desired time zone, product name, size, etc.), redelivery request information, delivery date change request information, status information indicating package status, returned information, damage information, lost information, misplaced information, etc. A function to accumulate various information (collectively referred to as “transportation information”) with delivery identification information such as a slip number and a pickup request reception number for each transportation case And a function of transmitting the results in terms of performing a search in response to a search request from such Web server 21 and delivery management server 5, and the arithmetic processing and processing as required. The collection / delivery master 24 sends a “transport status inquiry request” to the package tracking information management server 25 at any time or at predetermined time intervals.
The “transportation information” in the server and the “package tracking information” in the package tracking information management server 25 are compared with each other using “delivery identification information” such as a pickup receipt number or a slip number as a key. It has a function to change the status.

The luggage tracking information management server 25 confirms the status of each stage from receipt of the package, such as confirmation of shipment (confirmation of opening a store), confirmation of arrival at a store, and completion of delivery, to delivery of the package to the consignee. Information such as carry-out information, damage information, erroneous arrival information, transfer information, and return information (these are referred to as "package tracking information") are periodically or in real time distributed to the distribution base server 28 and the delivery terminal 29. , And stores and manages them as one record unit in association with delivery identification information such as a slip number and a pickup request reception number for each transportation case (each record unit is referred to as a “package tracking information record”). ). For example, when a driver in charge as a deliverer collects luggage (goods), the driver sends “collected information”, “delivery completion information”, “absence information”, and the like from the deliverer terminal 29 on the spot. Send to Receiving this, the package tracking information management server 25 has a function of changing the status of the “package tracking information record” of the transportation case to “shipping confirmation”, “delivery completed”, or “absent”. In addition, when a "transport status inquiry request" is issued, a function is provided for transmitting the stored package tracking information (preferably, only the package tracking information of the package tracking information record whose status is newly updated).

The print server 26 includes a slip print database 31 for storing print data creation information for each printer model in a database and a print information database 3 for storing various unique print data for each customer in a database.
2), “Slip issuance request information” and “Slip entry information (sender information such as address, name, telephone number, destination information such as destination address, destination name, destination telephone number, etc., desired delivery time zone, product name, size) Item information, such as product delivery information (ie, Cool Takkyubin (registered trademark), Takkyubin (registered trademark), payment / cash on delivery, collect, time service, and other types of transport services)) and “slip print information” It has a function to create and send this. Specifically, for example, based on the customer identification information (information that can identify the customer) such as the telephone number received by the Web server 21, the customer D
B22 is inquired of the client's printer model, print data creation information matching the printer model is inquired to the slip print database 31, and "slip entry information" is edited according to the print data creation information to match the printer model. It has a function to create “slip print information”. However, information that can directly specify the printer model can be included in the “slip issue request information”, or an interface for automatically reading the printer model can be added. The print server 26 also has a function of creating “unique print information” based on “unique print issuance request information” and transmitting it. Specifically, based on the customer identification information such as the telephone number in the “unique print issuance request information” or the customer identification information such as the telephone number received by the Web server 21 separately, the unique printing associated with the information is performed. It has a function of querying the print information database 32 for data, extracting the extracted unique print data, editing the data as necessary, and transmitting the edited data. It should be noted that the unique print data means print data that differs from customer to customer, such as various forms such as invoices and delivery notes, advertisements, and plan documents, other than slips attached to packages.

Distribution base server 28 and delivery terminal 29
Is the same as that of the above embodiment, except that
For the terminal 9, a terminal having a call function, a data transmission / reception function, and a function of storing received data can be used. In this case, it is preferable that the communication function be provided with a hands-free function, for example, a function that allows a user to safely talk while driving and also allows data to be checked on a monitor while talking. Various functions can be added to the delivery terminal 29. For example, a function to sort stored data by address or name, a credit card payment function to read a credit card, a barcode reading function to read a barcode, a function to transfer data to a nearby printer, a slip or a receipt, etc. A printer function capable of printing can be added.

The Web server 21 includes personal information registration receiving means, collection request receiving means, collection request reception notifying means, delivery schedule notification request receiving means, delivery schedule notification means, delivery date change request receiving means, redelivery request receiving means, It includes a redelivery request reception notifying means, a desired delivery date and time receiving means, a delivery completion notification request receiving means, a delivery completion notification means, a print issuance request receiving means, and a print information sending means. A web site having a configuration as shown in FIG.

In the following, each of the means provided in the Web server 21 will be described, focusing on points which are particularly different from the Web server 1 described above.

The collection request receiving means of the Web server 21
It also has the function of a collection request distribution means, and transmits “collection request information (meaning information necessary for a collection request, such as address, name, phone number·
It includes collection destination information such as a desired collection time zone, destination information such as a destination address, a destination name, a destination telephone number, a destination IP address, and product information such as a desired time zone, a product name, and a size. )), The customer DB 22 is searched for “charge area identification information” based on the received telephone number (either the telephone number in the collection request information or a telephone number received separately therefrom). The distribution base master 23 searches for the “IP address of the responsible delivery terminal 29” based on the extracted “identified area identification information”, and obtains the “IP address of the responsible delivery terminal 29” during business hours. It has a function of transmitting “collection request information” to the “address” and not transmitting it to the responsible delivery terminal 29 outside business hours. Further, it has a function of transmitting all received “collection request information” to the collection / delivery master 24 together with the “IP address of the responsible delivery terminal 29” as necessary, and storing the information. In addition, customer DB
At the same time, the user 22 extracts the use area identification information and the user's usage history and other additional information.
It has a function to transmit to. The collection request information is W
The data can be received on the web, by e-mail, or as EDI data.

When receiving the delivery schedule notification request information (information necessary for the delivery schedule notification request) together with or separately from the pickup request information, the delivery schedule notification request receiving means converts the "delivery schedule notification request information" to the "delivery schedule notification request information". A function is provided to transmit the record to the collection / delivery master 24 and set the transportation case record to the status of waiting for notification of delivery schedule. Note that the delivery schedule notification request information can be received on the Web, received by e-mail, or received as EDI data. The delivery schedule notifying means extracts a transport case record in a delivery schedule notification waiting status which is newly in a shipping state as a result of comparing the transport information in the collection / delivery master 24 with the package tracking information in the package tracking information management server 25. And a function of transmitting "delivery information" including at least delivery identification information such as a slip number and a desired delivery time zone to a destination IP address associated with the transportation case record.

The delivery date / time change request receiving unit also has a function of a delivery date / time change request distribution unit. Means the information required for the delivery date change request, and includes at least the slip number and the desired delivery time zone). Then, the distribution base master 23 extracts the “IP address of the responsible delivery terminal 29” based on the obtained “delivery address or responsible area identification information”, and obtains the “delivery terminal” within business hours. 29 IP
It has a function of transmitting “delivery date change request information” to the “address” and not transmitting “delivery date change request information” to the “IP address of the responsible delivery terminal 29” outside business hours. Further, it has a function of transmitting all the received “delivery date / time change request information” to the collection / delivery master 24 and storing the same. Note that the delivery date / time change request information can be received on the Web, received by e-mail, or received as EDI data.

The redelivery request receiving means also has the function of the redelivery request distribution means, and transmits the “redelivery request information (which means information necessary for the redelivery request and at least the slip number) transmitted from the destination terminal 11. And the re-delivery desired time zone), the "delivery address or responsible area identification information" associated with the slip number is collected and delivered by the collection / delivery master 2.
4, the distribution base master 23 extracts the “IP address of the responsible delivery terminal 9” based on the obtained “destination address or responsible area identification information”. Has a function of not transmitting the “re-delivery request information” to the IP address if it is outside the business hours. Further, it has a function of transmitting all received “re-delivery request information” to the collection / delivery master 24 and storing the same. The redelivery request information can be received on the Web, by e-mail, or as EDI data.

Upon receipt of the desired delivery time zone information and the slip number, the desired delivery date and time receiving means transmits the desired delivery time zone information and the slip number to the collection / delivery master 24 to newly create a transportation case record, and It has a function to set the shipping matter record to the status of waiting for shipping confirmation.

When receiving the delivery completion notification request information (meaning information necessary for the delivery completion notification request) together with or separately from the collection request information, the delivery completion notification request receiving means receives the "delivery completion notification request information". Information "Collection Master 2
4 and a function of making the transportation case record a delivery completion notification waiting status. Note that the delivery completion schedule notification request information can be received on the Web, received by e-mail, or received as EDI data. The delivery completion notifying means includes the transportation information in the collection / delivery master 24 and the package tracking information management server 25
As a result of collation with the package tracking information in the above, a transportation case record of a delivery completion notification waiting status which is newly in a delivery completed state is extracted, and an I associated with this transportation case record is extracted.
It has a function of transmitting delivery completion information including at least the delivery completion time to the P address.

The print information request accepting means includes the sender terminal 11
Receives "slip issuance request information (including information necessary for a voucher issuance request)" transmitted from the Internet via the Internet 10, "slip issuance request information" and "slip entry information"
(This is sent as, for example, “collection request information” together with or separately from “slip issuance request information.”). The print information request receiving unit receives “unique print issuance request information (including print data type, printer type and customer identification information as necessary)” sent from the sender terminal 11 via the Internet 10. Then, a function of transmitting the “unique print issuance request information” and customer identification information such as a telephone number to the print server 26 is provided. The print information sending means sends the “slip print information” or “unique print data” sent from the print server 26 depending on the contents of the sender terminal 11 or the “slip issue request information” or the information attached thereto. It has a function to transmit to the printer mounted on the vehicle of the responsible driver who is the responsible person. In addition, when the slip number is not included in the “collection request information” and the “slip issue request information”, the print information sending unit issues the slip number and outputs the “slip print information” with the slip number. It also has a function of transmitting to the sender terminal 11.

The home delivery management server 30 compares the request information, such as collection request information, redelivery request information, and delivery date / time change request information, in the collection / delivery master 24 with the package tracking information corresponding to each request information. Completion information and request information that does not have delivery completion information are extracted, and the difference between each desired date and time and the actual pickup date or delivery date and time is calculated, and if necessary, tabulated for each deliverer or business office. And a function of transmitting the instruction to the collection / delivery master 24 to execute the instruction, and a function of evaluating the contents of the delivery service based on the result from the collection / delivery master 24.

Hereinafter, an example of the processing operation of the network-based home delivery system of this embodiment will be described.

The personal information registration system is the same as in the above embodiment, but it is preferable that the user who uses the print issuing system registers the printer model (model). However, the printer type can be included in the print issuance request information.

(Collection Pickup System) When the user who has registered personal information accesses the "collection / redelivery reception site", a "box for prompting the input of a telephone number (customer number) and a password" is displayed. Enter the registered phone number and registered password, and click the “Receive pickup button”. Then, a “collection reception screen” is transmitted from the Web server 21 to the sender terminal 11 of the collection requester.

As shown in FIG. 6, in the “collection reception screen”, a sender information input field for prompting input of sender information (including collection destination information such as an address, a name, a telephone number, and a desired collection time zone). And a destination information input field that prompts for destination information (delivery address, destination name, destination telephone number, destination IP address, etc.), and package information (desired delivery time zone, product name,
A pickup request button, a slip issue request button, a delivery schedule notification request button, and a delivery completion notification request button are provided together with a luggage information input field for prompting input of item information such as size. The sender information and the destination information are stored in the customer DB2
2 is registered in the customer DB 22
The entry is completed by browsing the registered information and clicking the pertinent part, thereby saving the trouble of inputting the information one by one.

Here, if the user inputs information necessary for collection reception in the “collection reception screen” and clicks a “collection request button”, the above entry information is transmitted to the Web server 21, and the Web server 21 It is determined whether or not at least “collection request information” required for the collection request is included. If not, the user is prompted to input necessary items. If the information is included, the customer DB 22 is entered based on the received telephone number. It inquires about "additional information" such as "charged area identification information" and usage history information, and causes the distribution base master 23 to extract the "IP address of the chargeable delivery terminal 29" associated with the extracted "charged area identification information". If it is during business hours, the "collection request information" and the "additional information" are transmitted to the extracted "IP address of the responsible delivery terminal 29".

If the "collection request information" and "additional information" are transmitted to the responsible delivery terminal 29 as described above, the collection request information can be promptly and appropriately delivered to the responsible delivery person. Quick response to collection requests. Since it is possible to go to pickup after confirming the "additional information", even if a complaint history, a problem history, or a special request is included, a high-quality response can be taken in consideration of it. The processing outside business hours is the same as in the above embodiment. Further, after the delivery person in charge who has received the “collection request information” confirms the content of the reception, “information indicating that the collection request has been acknowledged” is sent from the delivery person in charge terminal 29 to We.
When transmitted to the b-server 21 or the Web server 21 and the distribution base server 28 under the jurisdiction, the “mail having the contents that the responsible person has received and understood the collection request” is transmitted from the Web server 21 to the sender terminal 11. The system can be designed as follows.

(Delivery Advance Notification System) After inputting necessary items in the respective input fields in the above-mentioned “collection reception screen” and clicking a “delivery schedule notification request button”, “delivery schedule notification request information (slip number or (Including delivery identification information such as a collection receipt number) is transmitted to the Web server 21 and
The server b determines at least whether or not the information necessary for the delivery schedule notification is included. If the information is not included, the server 21 prompts the user to input necessary items. (Including delivery identification information such as a reception number)) to the collection / delivery master 24. Upon receiving this, the collection master 24 sets the transportation case record of the transportation case associated with the delivery identification information as the delivery schedule notification waiting status.

On the other hand, the above-mentioned “collection request information” is received by the delivery terminal 29 and the delivery is checked by the delivery person (driver) who has completed the collection from the delivery terminal 29 to the “collected information (including the slip number)”. Is transmitted to the luggage tracking information management server 25, the luggage tracking information management server 25 receives the information and updates the "luggage tracking information record" of the transportation case to the "shipping confirmation" status. The collection / delivery master 24 and the package tracking information management server 25 collate the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25 at any time or at a predetermined time interval. Since the status of the “Case record” is updated, when the “Transportation case record” in the status of waiting for delivery schedule notification newly changes to the “Shipment confirmation” status, at least the destination IP address associated with this “Delivery information (for example, slip number, scheduled delivery time zone, product category, price of product, etc., product name, sender name / address / email address / message, destination name, etc.)” including the slip number and the desired delivery time zone To "Delivery Schedule Notification Email (E
E-mail). At this time, it is preferable to embed a “delivery date change request button” linked to the “delivery date change reception page” in the “collection / redelivery reception site” in the “delivery schedule notification mail”.

By transmitting the "delivery schedule notification mail" to the destination terminal 11 in this manner, only the transportation item whose shipping status has been confirmed can be notified of the delivery schedule to the destination. It is possible to eliminate the inconvenience that the package does not reach despite the fact that there was. If the shipping status is not confirmed, for example, in the case of cancellation after accepting a pickup request, it is expected that the package will not arrive despite the delivery schedule notification. Note that the slip number input at the time of requesting the delivery schedule notification is based on whether the user has obtained a slip with a slip number (invoice) in advance, or beforehand using a slip issuing system to send the slip (with invoice and slip number). This is possible when printing. In other cases, the delivery schedule notification request information can be transmitted with delivery identification information such as a pickup receipt number, or the delivery schedule notification request can be made by inputting the slip number of the slip received at the time of package pickup. .

(Delivery Date and Time Change System) The destination terminal 11 that has received the “delivery schedule notification mail” can transmit “delivery date and time change request information” to the Web server 21 via the Internet 10. Specifically, access the “delivery date change request reception page” from the “collection / redelivery reception site”, or click the “delivery date change request button” in the “delivery schedule notification email” and click the “delivery date change request button”. The user directly accesses the "reception page", inputs necessary information, that is, "delivery date change request information (slip number, desired delivery time zone, etc.)" in the "delivery date change reception screen", and clicks a confirmation button. Then, the “delivery date / time change request information (including the slip number and the desired delivery time zone)” is sent to the Web server 21, and the Web server 21 that has received the information includes information necessary for the delivery date / time change. Judge whether or not, if not included, prompt for input of necessary items,
If it is included, the collection / delivery master 24 is inquired of the “charged area identification information” associated with the slip number, and the distribution base master 23 is informed of the “charged area terminal information” based on the obtained “charged area identification information”. IP address "
If it is within business hours, “delivery date change request information (including a slip number and a desired delivery time zone)” is transmitted to the IP address. The processing outside business hours is the same as in the above embodiment. If the telephone number of the delivery terminal 29 is included in the “delivery schedule notification mail” to be sent to the delivery destination, the delivery destination receiving the request directly calls the delivery terminal 29 and makes a request to change the delivery date and time. You can do it. After the delivery person in charge who has received the “delivery date change request information” confirms the content of the reception, the “delivered date change request approved” information is transmitted from the responsible delivery terminal 29 to the Web server 21 or the Web.
When transmitted to the server 21 and the distribution base server 28 under the jurisdiction,
The system can also be designed so that "a mail whose contents have been received and understood by the responsible delivery person from the delivery date / time change request" is transmitted from the Web server 21 to the destination terminal 11.

(Redelivery System) When the user who has registered personal information accesses the "collection / redelivery reception site", a "box for prompting the input of a telephone number (customer number) and a password" is displayed. When the registered telephone number and the registered password are input and the “redelivery reception button” is clicked, a “redelivery reception screen” is transmitted from the Web server 21 to the destination terminal 11. Even if you do not enter "telephone number (customer number) and password", if you enter delivery identification information such as a slip number,
It is also possible to design so that the “redelivery reception screen” is transmitted from the Web server 21 to the destination terminal 11.

In the “redelivery reception screen”, sender information such as the sender's address, name, and telephone number, destination information input fields such as the destination address, destination name, destination telephone number, destination IP address, and the like, Delivery information such as item information such as an item name and size is displayed, and a column for prompting input of redelivery request information is displayed. At this time, it is also possible to provide an input field for the person who wants to change the delivery address in the “redelivery reception screen” (for example, with a comment such as “If you want to change the delivery address, click here”). Therefore,
The necessary information (ie, redelivery request information) is entered in the required items of the “redelivery reception screen” (for example, delivery information such as delivery date, area code, slip number, shop code, etc., desired redelivery time zone, etc.). When the “redelivery request button” is clicked on the above, the “redelivery request information” is displayed on the Web server 21.
The Web server 21 determines whether or not necessary information is included. If the information is not included, the Web server 21 prompts the user to input necessary information. ) To the collection / delivery master 24, and based on the obtained “assigned area identification information”, the distribution base master 23
Is inquired about the “IP address of the responsible delivery terminal 29”, and if it is within business hours, “re-delivery request information” is transmitted to the IP address. The processing outside business hours is the same as in the above embodiment. Further, after the responsible delivery person who has received the “redelivery request information” confirms the received content, the “delivery request acknowledged information” is transmitted from the responsible deliverer terminal 29 to the Web server 21 or the Web server 21.
Also, the system design may be such that, when transmitted to the distribution base server 28 under the jurisdiction, the "mail having the contents that the responsible delivery person has received and understood the contents of the redelivery request" is transmitted from the Web server 21 to the destination terminal 11. it can.

By transmitting the "re-delivery request information" to the responsible delivery terminal 29 as described above, the re-delivery request information can be promptly and appropriately delivered to the responsible delivery person. Can respond quickly. Also, the necessary redelivery request information only needs to include at least the slip number and the desired date and time (time zone) for redelivery.
This can be further simplified as compared with the conventional redelivery request procedure.

(Delivery Desired Date and Time Request System) For example, when a product is purchased by mail order, the mail order company may notify the purchaser of the slip number in advance. In such a case, the system is designed so that the consignee, that is, the destination side, can directly specify the desired delivery date and time separately from the collection request.

When the user (consignee) who has registered personal information accesses the “collection / redelivery reception site”, a “box for prompting the input of a telephone number (customer number) and a password” is displayed. Enter the completed telephone number and registered password and click “Delivery date / time request reception button”.
Is transmitted to the destination terminal 11 from the "Delivery date / time reception screen". If the delivery identification information such as the slip number is input without inputting the “telephone number (customer number) and password”, the “delivery desired date and time reception screen” is transmitted to the destination terminal 11 from the Web server 21. It is also possible to design as follows.

In the “delivery desired date and time reception screen”, in addition to a slip number input field and a desired delivery time zone input field, a sender information input field such as a sender address, name, and telephone number, a delivery address, A destination information input column such as a destination name, a destination telephone number, a destination IP address, and the like, and a delivery information input column such as product information such as a package name and size are displayed. Then, after inputting necessary information (for example, a slip number and a desired delivery time zone) in the screen and clicking a “Delivery desired date and time request button”, the input information becomes W
Sent to the web server 21, the web server 21 determines whether or not necessary information is included. If the information is not included, the web server 21 prompts the user to input necessary information. Sent. Pickup and delivery master 2 receiving this
No. 4 creates a new transportation case record by associating the desired delivery time zone information with the slip number, and sets the status of the transportation case record to “waiting for shipment confirmation”. On the other hand,
As described above, the collection / delivery master 24 and the package tracking information management server 25 compare the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25 at any time or at predetermined time intervals. When the shipping matter record in the status “waiting for shipping (shipping) confirmation” is “shipping (shipping) confirmed”, the status of the “transportation matter record” in the collection / delivery master 24 is changed, and this transportation is performed. An “email confirming shipment” is sent to the destination IP address associated with the case record. next,
As a result of matching the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25, the status of the above-mentioned transportation case record is changed to the “arrival” status (that is, the business location on the destination side). When the package arrives at the luggage collection and delivery center), the charge / distribution master 24 is inquired of the “charge area identification information” associated with the slip number, and the logistics is performed based on the obtained “charge area identification information”. The base master 23 is inquired about the “IP address of the responsible delivery terminal 29”, and if it is within business hours, “delivery desired time zone information” is transmitted to the IP address. The processing outside business hours is the same as in the above embodiment. Further, after the responsible delivery person who has received the “desired delivery time zone information” confirms the received content, the “delivery request time accepted information” is transmitted from the responsible delivery person terminal 29 to the Web server 21 or the web server 21. And when it is transmitted to the distribution base server 28 under its jurisdiction, the destination terminal 1
The system may be designed so that "mail with contents that the responsible delivery person has received and understood the contents of the request for the desired delivery time" is transmitted to (1).

(Delivery Completion Notification System) After inputting necessary items in the input fields in the above “collection reception screen” and clicking a “delivery completion notification request button”, “delivery completion notification request information (slip number or collection) (Including delivery identification information such as a reception number) is transmitted to the Web server 21 and the
The server 21 determines at least whether or not information necessary for the delivery completion notification is included. If the information is not included, the server 21 prompts for input of necessary items. If the information is included, the delivery completion notification request information (slip number or collection reception (Including delivery identification information such as a number)) to the collection / delivery master 24. The collection / delivery master 24 receiving this sets the transportation case record of the transportation case associated with the delivery identification information as the delivery completion notification waiting status.

When the delivery person (driver) who has completed the delivery transmits the “delivery completion information” from the delivery terminal 29 to the package tracking information management server 25, the package tracking information management server 25 receives the delivery item. Update "Package tracking information record" to "Delivery completed" status. As a result of checking the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25, if the “transportation item record” in the delivery completion notification waiting status newly changes to the “delivery completed” status. The “delivery completion information” including at least the delivery completion time is transmitted to the destination IP address associated with the transportation case record. For example, when Mr. Ko gives a gift to Mr. Hei through the department store, the direct collection requester is the department store, but the true sender is Mr. Ko. In such a case, it is preferable to send the "Delivery Completion Information" to both Mr. Ko and the department store. Therefore, set multiple destination IP addresses of the "Delivery Completion Information" in association with one transportation case record. It is preferable that “delivery completion information” can be transmitted to a plurality of terminals.

In the pickup system, delivery date change system, re-delivery system, and desired delivery date request system in the above-described embodiment, each request information is described to be transmitted only to the responsible delivery terminal 29. It is preferable that the information is also transmitted to the distribution base server 28 which controls the responsible delivery terminal 29. Not only is it important for each logistics base to manage the service status of the jurisdiction,
When the responsible delivery terminal 29 cannot receive the data, the data can be transmitted to the responsible delivery terminal 29 once the data is once stored in the distribution base server 28 and can be received.

(Slip Issuance System) After inputting necessary items (note that all items described in the slip need not be entered) in the above-mentioned “collection reception screen”, the “slip issue request button” Click "" to enter the input information (sender information such as address, name, telephone number, destination information such as destination address, destination name, destination telephone number, product information such as desired delivery time zone, package type, size, product category (I.e. Cool Takkyubin, Takkyubin, Deposit / Cash On, Collect,
Slip entry information such as a type of transportation service such as a time service) is transmitted to the Web server 21, and the Web server 21 determines whether or not the required information is included. If not, the user is prompted to input necessary items, and if it is included, "input information" and "slip issuance request information" are transmitted to the print server 26. The print server 26 receiving this generates “slip print information” that matches the printer model used by the user based on the “input information” and the “slip issue request information”, and transmits this via the Web server 21. The message is transmitted to the sender terminal 11. Then, when the sender terminal 11 transmits the received “slip print information” to a printer connected to the sender terminal 11 and prints it, for example, as shown in FIG. 7, “input information” is printed at a predetermined position. Can be issued. Also,
Depending on the setting, for example, as shown in FIG. 8, "paste slip", "delivery slip", "customer copy and receipt" and "sales slip" are printed on one sheet of plain paper (for example, A4 size).
The “input information” can be arranged arbitrarily and edited in an arbitrary format.

With this slip issuing system, the user can easily print the slip (invoice) at home or office, so that the shipping procedure can be simplified as compared with the conventional one. In addition, by linking the collection request information with the slip issue request, it is not necessary to input slip entry information again after the collection request information is input, and the procedure is further simplified. It should be noted that the contents of the “slip issue request information” or “information attached thereto” include a transmission instruction to the printer in the vehicle of the driver in charge of the delivery person and the IP address of the printer. To W
By transmitting the information to the eb server 21, the "slip print information" can be transmitted to the vehicle-mounted printer. In this way, even if the user does not have a printer at home, the labor and time for writing a slip at the time of collection can be reduced.

As shown in FIG. 5, a “slip issue reception page” is provided in the “collection / redelivery reception site”, and an input field substantially the same as the “collection reception screen” in the page screen, for example, , Sender information input fields such as address, name, telephone number, etc .; destination information input fields, such as destination address, destination name, destination telephone number, etc .; In addition to providing a product category input field to specify the type of transportation service such as departure / payment, collect, time service, etc., an input confirmation button and a collection request button are provided, and clicking the input confirmation button will cause "input information" And "Slip issue request information"
Is transmitted to the Web server 21 and then processed in the same manner as the above-mentioned slip issuing system. On the other hand, when the pickup request button is clicked, the screen transits to the above-mentioned “collection reception screen” and the “collection reception screen” is displayed. Can be designed so that the input information is displayed and it is sufficient to input only the missing items.

(Delivery Management System) Delivery Management Server 30
Is periodically or when necessary, various kinds of request information such as transportation information in the collection / delivery master 24, particularly, collection request information, redelivery request information, and delivery date change request information, and package tracking information in the package tracking information management server 25. And request information having no collection completion information and delivery completion information extracted, and calculating the difference between each desired date and time and the actual collection date or delivery date and time. An instruction such as totalization is created for each location, the instruction is transmitted to the collection and delivery master 24 and executed, and the contents of the delivery service are evaluated based on the result from the collection and delivery master 24. The evaluation at this time can be arbitrarily set, for example, by extracting a delivery case having a difference of a predetermined time or more and creating a list or creating a warning letter.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a system configuration for realizing a network-based home delivery system of the present invention.

FIG. 2 is a diagram showing the structure of a Web site.

FIG. 3 is a diagram showing a transition structure of the Web site in FIG. 2;

FIG. 4 is a diagram showing another example of a system configuration for realizing the network-based home delivery system of the present invention.

FIG. 5 is a diagram showing a structure of a Web site different from FIG. 2;

FIG. 6 is a diagram showing a configuration of a pickup reception screen on the Web site in FIG. 5;

FIG. 7 is a diagram illustrating an example of a slip printed by the slip issuing system.

FIG. 8 is a diagram showing a print example of printing by the slip issuing system.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 Web server 2 Customer information database server (customer DB) 3 Distribution base master server (distribution base master) 4 Collection / delivery master server (delivery master) 5 Delivery management server 6 Mail server 7 Computer network (network) 8 Distribution base server 9 Delivery person Terminal 10 Internet 11 User terminal 21 Web server 22 Customer information database server (customer DB) 23 Distribution base master server (distribution base master) 24 Collection and delivery master server (collection and delivery master) 25 Package tracking information management server 26 Printing server 27 Computer network (network) ) 28 distribution base server 29 delivery terminal 30 home delivery management server 31 slip print database 32 print information database

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Koji Honma 2-16-10 Ginza, Chuo-ku, Tokyo Inside Yamato Transport Co., Ltd. (72) Inventor Satoshi Kakegawa 2-16-10 Ginza, Chuo-ku, Tokyo Yamato Transport F term in reference (reference) 5B082 HA05

Claims (30)

[Claims] 1. A network comprising a Web server and a distribution base master server for storing at least a distribution base server or an IP address of a delivery terminal, and connected to a plurality of distribution base servers and delivery terminals so as to transmit information. In a home delivery system, when the Web server receives the collection request information, the distribution base master server or the IP address of the responsible delivery terminal or both is extracted and extracted by the distribution base master server based on the received collection request information. A network-based home delivery system having a function of transmitting the collection request information to a designated IP address. 2. A web server, a logistics base master server for storing at least a physical distribution base server or an IP address of a deliverer terminal in association with the assigned area identification information, a customer telephone number, a collection destination address, a delivery address, and a customer user A network-based home delivery system comprising a customer information database that stores customer information such as terminal IP addresses and associated area identification information in association with each other, and is connected to a plurality of distribution base servers and delivery terminals so that information can be transmitted. When the collection request information is received by the Web server, the responsible area identification information associated with any of the customer information in the received collection request information is extracted into the customer information database and associated with the extracted responsible area identification information. IP address of the assigned distribution base server or assigned delivery terminal
An internet-based home delivery system having a function of causing a distribution base master server to extract an address and transmitting the collection request information to the extracted IP address. 3. A collection / delivery master server for storing transportation information such as collection request information, and when the Web server receives the collection request information outside business hours, the collection request information is transmitted to the responsible distribution base server and the responsible delivery terminal. And the function of transmitting the collection request information to the collection / delivery master server to accumulate it as new collection request information. The collection / delivery master server or the Web server transmits the new request information 3. The home delivery system according to claim 1, further comprising a function of transmitting new collection request information in the collection / delivery master server to the distribution base server in charge and / or the terminal in charge of delivery when receiving the transmission request. 4. A customer information database for storing customer information such as a customer telephone number, a collection address, a delivery address, and an IP address of a customer user terminal. The Web server sends delivery schedule notification request information including a desired delivery date and time. Upon receipt, the destination user terminal extracted from the customer information database to the IP address of the destination user terminal in the collection request information or delivery schedule notification request information, or based on the destination information in the collection request information or delivery schedule notification request information The home delivery system according to any one of claims 1 to 3, further comprising a function of transmitting delivery information including delivery identification information and said desired delivery date and time to said IP address. 5. A delivery master notification server for storing transportation information such as collection request information, and a package tracking information management server for storing package tracking information, wherein the Web server sends delivery schedule notification request information including the desired delivery date and time. Upon receipt, this function sends the delivery schedule notification request information to the collection / delivery master server, and sets the transportation item to the status of waiting for delivery schedule notification. The transportation information accumulated by the collection / delivery master server and the package tracking accumulated by the package tracking information management server The information is collated with the information as needed or periodically, and as a result of the collation, a new transportation item whose shipping status is confirmed is extracted from the transportation items in the status of waiting for delivery schedule notification, and the destination associated with the extracted transportation item 4. A function of transmitting delivery identification information and delivery information including the desired delivery date and time to an IP address of a user terminal. An online home delivery system described in Reika. 6. When the Web server receives delivery date / time change request information including a desired delivery date / time and delivery identification information, the Web server has a function of transmitting the delivery date / time change request information to the responsible distribution base server or the responsible delivery terminal or both. Claim 4 comprising
Or the Internet-based home delivery system according to 5. 7. When the Web server receives the delivery date / time change request information including the desired delivery date / time and the delivery identification information, the Web server causes the collection / delivery master server to extract the destination address or the responsible area identification information based on the received delivery identification information. Based on the obtained delivery address or responsible area identification information, the distribution base server or the responsible deliverer terminal or the IP address of both terminals is extracted by the distribution base master server, and the delivery date / time change request is sent to the extracted IP address. The network-based home delivery system according to claim 5, further comprising a function of transmitting information. 8. A delivery master server for storing transportation information such as collection request information, and when the Web server receives delivery date change request information outside business hours, the delivery date and time is changed to the charge distribution base server and charge delivery terminal. A function of transmitting the delivery date / time change request information to the collection / delivery master server and storing it as new delivery date / time change request information without transmitting the request information, and the collection / delivery master server or the Web server serving as the responsible distribution base server or the responsible delivery server. And a function of transmitting new delivery date / time change request information in the collection / delivery master server to the distribution base server in charge or the terminal in charge of delivery, or both, when a new request information transmission request is received from the client terminal or both. Or the home delivery system using the internet according to 7. 9. A network comprising a Web server and a distribution base master server storing at least a distribution base server or an IP address of a delivery terminal, and being connected to a plurality of distribution base servers and delivery terminals so as to transmit information. In the home delivery system, when the Web server receives the re-delivery request information including the delivery identification information, the server in charge or the terminal of the responsible delivery person or the IP address of both terminals is used in the distribution base based on the received delivery identification information. Let the master server extract the IP
An internet-based home delivery system having a function of transmitting the redistribution request information to an address. 10. A collection / delivery master server that accumulates transportation information such as pickup request information including a delivery address or assigned area identification information in association with delivery identification information, wherein the Web server transmits redelivery request information including the delivery identification information. Upon receipt, the delivery address or responsible area identification information associated with the received delivery identification information is extracted by the collection and delivery master server, and the obtained delivery address or responsible distribution base server or responsible delivery associated with the responsible area identification information is obtained. 10. The network-based home delivery system according to claim 9, further comprising a function of causing the physical distribution base master server to extract the IP address of the client terminal or both, and transmitting the redistribution request information to the extracted IP address. 11. A delivery / delivery master server for storing transport information such as pickup request information, and re-delivery request information including delivery identification information outside of business hours.
When the eb server receives the information, the re-delivery request information is not transmitted to the responsible distribution base server and the responsible delivery terminal, but the re-delivery request information is transmitted to the collection / delivery master server together with the delivery identification information and stored as new re-delivery request information. When the collection / delivery master server or Web server receives a new request information transmission request from the responsible distribution base server or the responsible delivery terminal or both, the new redelivery request information in the collection / delivery master server is transferred to the responsible distribution base server or The network-based home delivery system according to claim 9 or 10, further comprising a function of transmitting the information to a responsible delivery terminal or both. 12. While collecting all the collection request information received by the Web server in the collection / delivery master server, collecting all the collection completion information from the delivery terminal in the collection / delivery master server, collecting the collection request information in the collection / delivery master server and the collection. 2. A function for comparing collection completion information, extracting collection request information having no collection completion information, and evaluating a collection service content by calculating a difference between a desired collection date and time and a collection completion date and time. An online delivery system according to any one of claims 1 to 8. 13. The collection server receives all the collection request information, redelivery request information and delivery date / time change request information received by the Web server, and collects all delivery completion information from the delivery terminal in the collection / delivery master server. , Pickup request information in the pickup / delivery master server, redelivery request information,
By comparing the delivery date / time change request information with the delivery completion information, extracting the request information that does not have the pickup completion information, and calculating the difference between the desired date / time and the actual delivery date / time in each request information, the delivery service contents The network-based home delivery system according to any one of claims 1 to 11, further comprising a function of evaluating the home delivery service. 14. A network-based home delivery system comprising a Web server and a print server provided with a slip print database for storing print data creation information for each printer type, wherein the Web server sends a collection request information from a user terminal. And receiving the slip issue request information, causes the slip print database to extract the collection request information or the print data creation information associated with the slip issue request information, and prints the extracted print data creation information and the received collection request information. A network-based home delivery system having a function in which a server creates chit print information and transmits the chit print information to the user terminal or a printer specified in the chit issue request information. 15. The server according to claim 1, further comprising a function of, when the Web server receives the delivery identification information and the desired delivery date / time information, storing the desired delivery date / time information in the collection / delivery master server in association with the delivery identification information. Internet-based home delivery system described in Crab. 16. A step in which the Web server receives the collection request information, and a step in which the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received collection request information. And a Web server transmitting the collection request information to the designated IP address. 17. A step in which the Web server receives the pickup request information, a step in which the customer information database extracts responsible area identification information associated with any customer information in the received pickup request information, A step of the logistics base master server extracting the IP address of the responsible distribution base server and / or the responsible delivery terminal associated with the region identification information, and a step of transmitting the collection request information to the extracted IP address by the Web server. Collection request reception method provided. 18. A step in which the Web server receives the collection request information, a step in which the Web server transmits the collection request information to the collection / delivery master server, and a step in which the collection / delivery master server receives the information as new collection request information,
The collection / delivery master server or the Web server receives the new request information transmission request from the responsible distribution base server or the responsible delivery terminal or both, and in response to the request, sends the new collection request information in the collection / delivery master server to the responsible distribution base server or A pickup request receiving method including a step of transmitting to a charge carrier terminal or both. 19. The Web server receives delivery schedule notification request information including a desired delivery date and time, the collection request information or the IP address of the destination user terminal in the delivery schedule notification request information, or the collection request information or delivery. The delivery information including the delivery identification information and the desired delivery date and time is sent to the IP address of the destination user terminal extracted from the customer information database based on the destination information in the schedule notification request information.
b. Delivery advance notification method including a step of transmitting by the server. 20. A step in which a Web server receives delivery schedule notification request information including a desired delivery date and time, a step of transmitting the delivery schedule notification request information to a collection / delivery master server, and setting the transportation case to a delivery schedule notification waiting status. The transportation information stored by the collection / delivery master server and the package tracking information stored by the package tracking information management server are collated at any time or periodically. Extracting the transportation case in which is confirmed, and transmitting the delivery identification information and the delivery information including the desired delivery date and time to the IP address of the destination user terminal associated with the extracted transportation case by the Web server. Pre-delivery method provided. 21. A step in which a Web server receives delivery date / time change request information including a desired delivery date / time and delivery identification information, and a step of transmitting the delivery date / time change request information to a responsible distribution base server or a responsible delivery terminal or both. Delivery date change request reception method with 22. A step in which the Web server receives delivery date / time change request information including the desired delivery date / time and the delivery identification information, and the collection / delivery master server extracts the delivery destination address or the responsible area identification information based on the received delivery identification information. Step to do,
Based on the obtained delivery address or the assigned area identification information, the assigned logistics base server or the assigned deliverer terminal or the IP of both
A step in which the distribution base master server extracts the address,
A method for receiving a delivery date / time change request, the method including a step of transmitting the delivery date / time change request information to the extracted IP address by a Web server. 23. A step in which the delivery date / time change request information is received by the Web server; a step of transmitting the delivery date / time change request information to the collection / delivery master server to accumulate it as new delivery date / time change request information;
The server b receives the new request information transmission request from the responsible distribution base server and / or the responsible delivery terminal, extracts new delivery date / time change request information in response to the request, and transfers the new delivery date / time change request information to the responsible server. A method for receiving a delivery date / time change request, comprising a step of transmitting the delivery date / time to a distribution base server or a responsible delivery terminal or both. 24. A step in which the Web server receives the redelivery request information, and a step in which the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received redistribution request information. Sends the redistribution request information to the extracted IP address on the Web
A method for receiving a redelivery request comprising a step of transmitting by a server. 25. A step in which the Web server receives redelivery request information including delivery identification information, a step in which the collection / delivery master server extracts delivery address or assigned area identification information associated with the received delivery identification information, The logistics base master server extracting the IP address of the responsible distribution base server and / or the responsible delivery terminal associated with the received delivery address or the responsible area identification information, the redelivery request information addressed to the extracted IP address For receiving a redistribution request, the method including a step of transmitting the request by the Web server. 26. A step in which the Web server receives redelivery request information including delivery identification information, a step in which the Web server transmits the redelivery request information together with the delivery identification information to the collection and delivery master server, and a collection and delivery master server receiving the same. Accumulating as new re-delivery request information, the collection / delivery master server or Web server receives a new request information transmission request from the responsible distribution base server or the responsible delivery terminal, or both, A redistribution request accepting method comprising a step of transmitting new redistribution request information to the responsible distribution base server or the responsible delivery terminal or both. 27. A step of accumulating all the collection request information received by the Web server in the collection / delivery master server, a step of collecting all collection completion information from the delivery terminal in the collection / delivery master server, and a step of collecting the collection request information in the collection / delivery master server. A service evaluation including a step of comparing the collection completion information and extracting pickup request information having no collection completion information, and evaluating a collection service content by calculating a difference between a desired collection date and a completed collection date. Method. 28. A step of storing all collection request information, redelivery request information, and delivery date / time change request information received by the Web server in the collection / delivery master server, and collecting all delivery completion information from the delivery terminal to the collection / delivery master server. Step, collate the collection request information, redelivery request information, delivery date change request information and delivery completion information in the collection and delivery master server,
Extract request information that does not have pickup completion information,
A service evaluation method including a step of evaluating a delivery service content by calculating a difference between a desired date and time and an actual delivery date and time in each request information. 29. A step in which the Web server receives the collection request information and the slip issue request information from the user terminal, a step in which the slip print database extracts print data creation information associated with the collection request information or the slip issue request information, A step in which the print server creates slip print information from the extracted print data creation information and the received pickup request information, and the web server sends the slip print information to the user terminal or to the printer specified in the slip issue request information Voucher issuing method comprising the steps of: 30. A method for receiving a desired delivery date / time request, comprising: a step of receiving delivery identification information and desired delivery date / time information by a Web server; and a step of storing the desired delivery date / time information in a collection / delivery master server in association with the delivery identification information. .