TWI424363B - Shop to store delivery management methods and systems - Google Patents

Shop to store delivery management methods and systems Download PDF

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TWI424363B
TWI424363B TW97116437A TW97116437A TWI424363B TW I424363 B TWI424363 B TW I424363B TW 97116437 A TW97116437 A TW 97116437A TW 97116437 A TW97116437 A TW 97116437A TW I424363 B TWI424363 B TW I424363B
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store
information
mail
receiving
logistics
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TW200947323A (en
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Taiwan Familymart Co Ltd
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Description

店到店寄件管理方法及系統Shop-to-shop mail management method and system

本發明係關於一種寄件管理方法及系統,尤指一種定點對定點(店到店)的寄件管理方法及系統。The invention relates to a mail management method and system, in particular to a mail delivery management method and system for fixed-point (store-to-store) fixed-point.

目前一般人如有貨物欲寄送給某人或某單位,不外使用郵政系統的包裹郵件服務或一般宅配公司的配送服務,其中後者因標榜便捷的服務特色,頗受消費者青睞而廣為採用。At present, if the general person wants to send the goods to someone or a certain unit, they can use the postal system's parcel mail service or the general home delivery company's distribution service. The latter is widely used by consumers because of the convenient service features. .

所謂的「宅配服務」係由消費者到便利商店或宅配公司當地的營業所托運,俾將托運物品寄送到指定的地點。然而前述配送方式的問題在於:收件者必須在指定配送的地點等候,例如寄件地址如果是收件者的住家,則收件者即必須指定時間範圍內在其住家等候,對於上班族而言,在收件上存在極大的困擾;再者以目前的配送件服務,只能指定送達時段,如上午、下午及晚上等三個時段,宅配公司則只承諾在指定時段內送達即符合規定,但對於收件者而言,仍有可能花費較多的時間在等候上,因此目前的宅配服務,就取件上確實有所不便。The so-called "home delivery service" is consigned by the consumer to the local store of the convenience store or the home delivery company, and the consignment items are sent to the designated place. However, the problem with the aforementioned delivery method is that the recipient must wait at the designated delivery location. For example, if the mailing address is the recipient's home, the recipient must wait at the home for the specified time range, for the office worker. There are great problems in the receipt; in addition, with the current delivery service, only the delivery period can be specified, such as morning, afternoon and evening. The delivery company only promises to deliver within the specified time period. However, for the recipient, it is still possible to spend more time waiting, so the current home delivery service is indeed inconvenient.

為解決前述問題,宅配公司亦提供”宅配到站取件”的服務,意即寄件者係指定該公司設於收件者所在區域的營業所為配送地點,物件送達宅配公司當地營業所後,通知收件人到站取件,此種到站取件方式對於不方便在指定地 點等候的收件人而言無疑是一大福音,然而仍不周延的是:宅配公司的營業所據點不多,甚至有些營業所基於成本考慮而地處偏僻,再者,儘管可以到站取件,但宅配公司營業所仍有一定的營業時間,如超過營業時間,收件人依然無法到站取件。In order to solve the above problems, the home delivery company also provides the service of “home delivery to the station pickup”, which means that the sender designates that the company’s business office located in the recipient’s area is the delivery location, and the article is delivered to the local sales office of the home delivery company. Inform the recipient to pick up the item, this way of picking up the station is not convenient at the designated place It is undoubtedly a great gospel for the waiting recipients. However, it is still not long-lasting: there are not many business offices in the home delivery company, and some business offices are remote based on cost considerations. However, there is still a certain amount of business time in the business office of the home delivery company. If the business hours are exceeded, the recipient still cannot get the pickup at the station.

由上述可知,目前既有的宅配服務仍存在諸多問題,猶待進一步檢討,並謀求可行的解決方案。如前揭所述,宅配公司提供到站取件服務,但問題是據點太少、有營業時間限制,造成取件不便;有關前述問題,若以便利商店為到站取件的地點,以目前便利商店在都會區的密集程度及其24小時全年無休的營業時間以觀,現有的問題均可迎刃而解。但必須考慮的是:便利商店為支援是項服務,必須有相關的軟硬體作配合,以提供便捷、精確、安全的服務,且該軟硬體設備的建置成本應儘量降低,至於如何達到前述要求,即有待進一步研究開發。It can be seen from the above that there are still many problems in the existing home delivery service, and it is still to be further reviewed and seek a feasible solution. As mentioned in the previous section, the home delivery company provides the pick-up service to the station, but the problem is that there are too few bases and limited business hours, which makes the pickup inconvenient. For the above-mentioned problems, if the convenience store is the pick-up location, the current The convenience of the convenience store in the metropolitan area and its 24-hour year-round business hours, the existing problems can be solved. However, it must be considered that the convenience store must support the software and hardware to provide convenient, accurate and safe services, and the cost of the hardware and software should be reduced as much as possible. To achieve the above requirements, it is subject to further research and development.

因此本發明主要目的在提供一種店到店寄件管理方法,其可有效管制物件由收件到送達之間的各個步驟,除可方便收件人到站取件,並可達成理想的管理目的。Therefore, the main object of the present invention is to provide a store-to-store mail management method, which can effectively control various steps between the receipt and delivery of an object, in addition to facilitating the recipient to pick up the item, and achieving an ideal management purpose. .

為達成前述目的採取的主要技術手段係令前述方法主要係在分佈於不同地區的複數相同類型商店之間建立一物流傳遞網路,使物流傳遞網路中的任一商店提供使用者店到店之間的寄件服務,並執行以下步驟: 以前述物流傳遞網路中的任一商店作為一寄件商店,並由駐店的多媒體機提供收件商店相關資訊查詢;由使用者在多媒體機上選擇前述物流傳遞網路中的任一商店作為一收件商店,並由多媒體機列印一含有收件商店相關資料、配送費用等資訊的單據;由收件商店依單據內容收取費用,並將單據內容透過資訊流通知物流公司進行配送;當物件送達收件商店,由收件商店透過資訊流通知收件人前來取件。The main technical means adopted to achieve the above objectives is that the above method mainly establishes a logistics delivery network between a plurality of stores of the same type distributed in different regions, so that any store in the logistics delivery network provides a user store to the store. Between the shipping service and perform the following steps: Any one of the aforementioned logistics delivery networks is used as a mailing store, and the multimedia machine of the resident store provides the relevant information inquiry of the receiving store; the user selects any one of the foregoing logistics delivery networks on the multimedia machine. As a receiving store, the multimedia machine prints a document containing information about the receipt store, the distribution fee, and the like; the receiving store charges the fee according to the document content, and notifies the logistics company through the information flow; When the object is delivered to the receiving store, the receiving store informs the recipient through the information flow to pick up the item.

利用前述方法,寄件商店可利用既有的設備進行相關資訊的展示、使用、列印、讀取及傳送,以完成店到店的寄件服務,如此一來可在低建置成本的前提下,完成一便利的寄件服務。Using the aforementioned method, the mail store can use the existing equipment to display, use, print, read and transmit the relevant information to complete the store-to-store mailing service, so that the cost can be reduced at a low cost. Next, complete a convenient mailing service.

本發明次一目的在提供一種店到店寄件管理系統,其包括有:複數多媒體機,分設於各寄件商店,其具備電子地圖瀏覽、資料輸入、服務項目選擇及列印等功能;並用以產生一含有收件商店資料、配送費用等資訊的寄件單據;複數收銀機,具備資訊讀取功能及資訊連線功能,其分設於各寄件商店,用以讀取並傳送寄件單據上的資訊;一資訊管理平台,係分別與前述多媒體機、收銀機建立資訊連線,其透過連線提供使用者在多媒體機上查詢及指定收件商店,並提供一不重覆的唯一條碼而產生在多媒體機列印的寄件單據上; 一物流管理平台,係與前述資訊管理平台連結,用以交換寄件資料,以進行物流配送;一配送資訊整合平台,係與前述資訊管理平台連結,係整合配送過程之相關資訊,並負責追蹤各寄送物件的流程。A second object of the present invention is to provide a store-to-store mail management system, which includes: a plurality of multimedia machines, which are respectively arranged in each mail store, and have functions such as electronic map browsing, data input, service item selection, and printing; And used to generate a mail receipt containing information on the receipt store information, delivery costs, etc.; multiple cash registers, with information reading function and information connection function, which are located in each mail store for reading and transmitting The information on the documents; an information management platform that establishes information links with the aforementioned multimedia machines and cash registers, which provides users with access to the multimedia machine to query and specify the receiving store through the connection, and provides a non-repetitive The unique barcode is generated on the mailing document printed on the multimedia machine; A logistics management platform is linked to the aforementioned information management platform for exchanging shipping materials for logistics distribution; a distribution information integration platform is linked to the aforementioned information management platform, which integrates information about the distribution process and is responsible for tracking The process of sending each item.

首先,請參閱第一圖所示,係本發明一可行實施例的系統架構示意圖,主要係由至少一多媒體機(11)及一收銀機(12)共同組成一商店設備,該商店設備又分別與一資訊管理平台(20)連結,該資訊管理平台(20)又分別連結一配送資訊整合平台(30)及一物流管理平台(40);其中:該資訊管理平台(20)將提供使用者由任一商店的多媒體機(11)上查詢收件商店及配送資費等相關資料,並於使用者透過多媒體機(11)指定收件商店後提供一不重覆的唯一條碼,並產生在由多媒體機(11)列印出來的一寄件單據上,再利用收銀機(12)讀取寄件單據上的條碼,經收取現金並將寄件單據貼在配送物件上,即完成收件;另一方面,由收銀機(12)讀取條碼所得的寄件資料則透過連線傳送給資訊管理平台(20),該資訊管理平台(20)遂將寄件資料轉送給物流管理平台(40)以進行配送作業,另傳送給配送資訊整合平台(30)進行資訊整合。First, referring to the first figure, a schematic diagram of a system architecture of a possible embodiment of the present invention is mainly composed of at least one multimedia machine (11) and a cash register (12), which together comprise a store device, and the store device respectively Linked to an information management platform (20), the information management platform (20) is further coupled to a distribution information integration platform (30) and a logistics management platform (40); wherein: the information management platform (20) will provide users Querying the relevant information such as the receiving store and the delivery tariff from the multimedia machine (11) of any store, and providing a unique barcode that is not repeated after the user specifies the receiving store through the multimedia machine (11), and generates On the mailing document printed by the multimedia machine (11), the cash register (12) is used to read the barcode on the mailing document, and the cash is collected and the mailing document is attached to the delivery object to complete the receipt; On the other hand, the mailing information obtained by reading the barcode from the cash register (12) is transmitted to the information management platform (20) through the connection, and the information management platform (20) transfers the mailing information to the logistics management platform (40). ) to carry out the distribution operation, and to transmit to the distribution Information Integration Platform (30) information integration.

前述物流管理平台(40)亦與配送資訊整合平台(30)連結,當物流管理平台(40)的建置單位(物流公司)派員到寄 件商店取件,並配送到指定的收件商店,其配送過程的相關資訊仍將透過物流管理平台(40)送至配送資訊整合平台(30),供其管控整個配送過程。當物件配送到達收件商店,收件商店以收銀機(12)讀取物件上所附寄件單據的條碼時,該資訊將送回配送資訊整合平台(30),除進行資訊整合外,亦可據以通知收件人到收件商店取件。The aforementioned logistics management platform (40) is also linked with the distribution information integration platform (30). When the logistics management platform (40)'s construction unit (logistics company) sends personnel to send The store picks up the pieces and delivers them to the designated receiving store. The information about the distribution process will still be sent to the distribution information integration platform (30) through the logistics management platform (40) for controlling the entire distribution process. When the item arrives at the receiving store and the receiving shop reads the barcode of the attached document on the item by the cash register (12), the information will be sent back to the distribution information integration platform (30), in addition to information integration, The recipient can be notified to pick up the item at the receiving store.

由上述可知,本發明的系統架構及其運用在物件配送的基本流程,經進一步歸納後可知本發明的店到店寄件方法主要係在分佈於不同地區的複數相同類型商店之間建立一物流傳遞網路,使物流傳遞網路中的任一商店提供使用者店到店之間的寄件服務,並執行如下步驟(請參閱第二圖所示):以前述物流傳遞網路中的任一商店作為一寄件商店,並由駐店的多媒體機提供收件商店相關資訊查詢(201);由使用者在多媒體機上選擇以前述物流傳遞網路中的任一商店作為作為一收件商店,並由多媒體機列印一含有收件商店相關資料、配送費用等資訊的寄件單據(202);於本實施例中,該寄件單據上的寄件資料是以不可重覆的唯一條碼呈現;由寄件商店依寄件單據內容收取現金,並由收銀機讀取寄件單據上的內容,並透過資訊流送回配送資訊整合平台,進而拋轉物流管理平台以通知物流公司進行配送(203);前述寄件單據並將貼附在配送的物件上;當物件被配送到收件商店,收件商店將以收銀機讀取 物件所貼寄件單據的條碼,該配送到店的資料遂將透過資訊流送回配送資訊整合平台,以通知收件人到店取件(204)。It can be seen from the above that the system architecture of the present invention and its application in the basic flow of object distribution, after further summarizing, it can be seen that the store-to-store mailing method of the present invention mainly establishes a logistics between a plurality of stores of the same type distributed in different regions. The delivery network enables any store in the logistics delivery network to provide a mailing service between the user's store and the store, and performs the following steps (see the second figure): using any of the aforementioned logistics delivery networks A store serves as a mailing store, and the multimedia information machine of the resident store provides the relevant information inquiry of the receiving store (201); the user selects any one of the aforementioned logistics delivery networks as a receiving piece on the multimedia machine. a store, and a multimedia machine prints a mail receipt (202) containing information about the receipt store, distribution costs, etc.; in this embodiment, the mailing information on the mail document is non-repeatable and unique The bar code is presented; the cash is received by the mail store according to the contents of the mailing document, and the contents of the mailing document are read by the cash register, and sent back to the distribution information integration platform through the information flow, thereby transferring the logistics Logistics management platform to notice for distribution (203); and the document mailing object attached to the delivery; when the item is delivered to the recipient store, the cash register will store read Write The barcode of the document attached to the item, the information delivered to the store will be sent back to the delivery information integration platform through the information stream to inform the recipient to pick up the item (204).

而為支援前述流程,寄件及收件商店常駐的多媒體機(11)、收銀機(12)將分別具備以下功能:該多媒體機(11)具備基本的輸入輸出介面、顯示終端及網路連線、列印等功能,以便支援電子地圖瀏覽(收件商店搜尋)、資料輸入、服務項目選擇及列印寄件單據等功能。In order to support the foregoing process, the multimedia device (11) and the cash register (12) resident in the mailing and receiving stores will have the following functions: the multimedia device (11) has basic input and output interfaces, display terminals and network connections. Line, print and other functions to support electronic map browsing (receipt store search), data entry, service item selection and printing of shipping documents.

該收銀機(12)具備資料讀取功能及資訊連線功能,其中在資料讀取功能方面,本實施例中,係令收銀機(12)具有紅外線掃描器,利用該紅外線掃描器以掃描方式讀取寄件單據上的條碼,再透過資料連線送出。The cash register (12) has a data reading function and an information connection function. In the data reading function, in this embodiment, the cash register (12) is provided with an infrared scanner, and the infrared scanner is used for scanning. Read the barcode on the shipping document and send it through the data connection.

至於連結多媒體機(11)、收銀機(12)的資訊管理平台(20)與配送資訊整合平台(30)、物流管理平台(40)等基本上均具備網路伺服器、管理伺服器及資料庫等,以支援該等平台執行資訊拋轉、交換等功能。As for the information management platform (20) and the distribution information integration platform (30) and the logistics management platform (40) for connecting the multimedia machine (11) and the cash register (12), basically all have the network server, the management server and the data. Library, etc., to support these platforms to perform information transfer, exchange and other functions.

由上述說明可瞭解本發明寄件方法的具體流程及其系統架構,以該等技術實現的店到店寄件方法至少具備如下優點與特色:From the above description, the specific flow of the shipping method of the present invention and its system architecture can be understood, and the store-to-store shipping method implemented by the technologies has at least the following advantages and features:

1.提供消費者一便利的配送服務:以目前國內便利商店的密集程度,消費者可以很容易地在其住家、工作地點找到便利商店,除了距離近、據點多,可以方便消費者就近寄件、取件外,絕大多數的便利商店係採24小時營業 且全年無休,對於收件人而言,除了不須把時間浪費在等候宅配,亦不存在任何時間安排上的壓力,故為一具備高度便利性的配送服務。1. Providing consumers with a convenient distribution service: With the current concentration of domestic convenience stores, consumers can easily find convenience stores in their homes and work places. In addition to the proximity and location, it is convenient for consumers to send nearby products. Most of the convenience stores are open 24 hours a day. And all year round, for the recipient, in addition to not wasting time waiting for the home delivery, there is no pressure on any time schedule, so it is a highly convenient distribution service.

2.相較低廉的建置成本:目前的宅配公司雖然亦提供到站取件服務,但據點少、地處偏遠,不利於消費者就近取件,若大幅增加據點,則必須付出龐大的經費,效益顯然偏低;反觀本發明以原已密集佈建的便利商店作為店到店寄件服務的據點,在地利上已佔盡優勢;復以利用原有的設備(如多媒體機、收銀機等),相對減少了軟硬體系統的建置費用,從而得以相對低廉的成本實現前述店到店的寄件方法。2. Relatively low construction cost: Although the current home delivery company also provides pick-up service to the station, but the location is small and remote, it is not conducive to consumers to pick up the nearest item. If the base is greatly increased, it must pay a huge sum of money. The effect is obviously low; in contrast, the present invention uses the convenience store that has been densely built as a store-to-store mailing service base, and has already taken advantage of the location; the original equipment (such as multimedia machine, cash register) Etc.), the relative cost of the hardware and software system is relatively reduced, so that the aforementioned store-to-store delivery method can be realized at a relatively low cost.

(11)‧‧‧多媒體機(11)‧‧‧Multimedia machine

(12)‧‧‧收銀機(12) ‧‧‧ cash register

(20)‧‧‧資訊管理平台(20) ‧‧‧Information Management Platform

(30)‧‧‧配送資訊整合平台(30) ‧‧‧Delivery Information Integration Platform

(40)‧‧‧物流管理平台(40) ‧‧‧Logistics Management Platform

第一圖:係本發明之系統架構示意圖。The first figure is a schematic diagram of the system architecture of the present invention.

第二圖:係本發明之寄件方法流程圖。Second figure: is a flow chart of the shipping method of the present invention.

(11)‧‧‧多媒體機(11)‧‧‧Multimedia machine

(12)‧‧‧收銀機(12) ‧‧‧ cash register

(20)‧‧‧資訊管理平台(20) ‧‧‧Information Management Platform

(30)‧‧‧配送資訊整合平台(30) ‧‧‧Delivery Information Integration Platform

(40)‧‧‧物流管理平台(40) ‧‧‧Logistics Management Platform

Claims (10)

一種店到店寄件管理方法,主要係在分佈於不同地區的複數相同類型商店之間建立物流傳遞網路,使物流傳遞網路中的任一商店提供使用者店到店之間的寄件服務,並執行下列步驟:以前述物流傳遞網路中的任一商店作為一寄件商店,並由駐店的多媒體機提供收件商店相關資訊查詢;由使用者在多媒體機上選擇前述物流傳遞網路中的任一商店作為一收件商店,並由多媒體機列印一含有收件商店相關資料、配送費用等資訊的單據;由寄件商店依寄件單據內容收取費用,又讀取寄件單據內容,並透過資訊流通知物流公司進行配送;當物件送達收件商店,由收件商店透過資訊流通知收件人前來取件。 A store-to-store mail management method mainly establishes a logistics delivery network between a plurality of stores of the same type distributed in different regions, so that any store in the logistics delivery network provides a mail between the user store and the store. Serving, and performing the following steps: using any of the aforementioned logistics delivery networks as a mailing store, and providing the receiving store related information inquiry by the resident multimedia machine; the user selects the aforementioned logistics delivery on the multimedia machine Any store on the network serves as a receiving store, and a multimedia machine prints a document containing information about the receiving store, distribution costs, etc.; the sending store charges the fee according to the contents of the shipping document, and reads and sends the receipt The contents of the documents are notified to the logistics company through the information flow; when the objects are delivered to the receiving store, the receiving store informs the recipients through the information flow to pick up the documents. 如申請專利範圍第1項所述之店到店寄件管理方法,該多媒體機上係以電子地圖形式提供消費者查詢收件商店資訊。 For example, in the store-to-store mail management method described in claim 1, the multimedia machine provides the consumer inquiry receipt store information in the form of an electronic map. 如申請專利範圍第1項所述之店到店寄件管理方法,該寄件單據上具有不重覆的唯一條碼,以呈現收件商店、配送資費的相關資訊。 For example, in the store-to-store mail management method described in claim 1, the mailing document has a unique barcode that is not repeated to present information about the receiving store and the distribution tariff. 如申請專利範圍第3項所述之店到店寄件管理方法,該寄件商店係以收銀機之紅外線掃描功能讀取寄件單據上的資料。 For example, the store-to-store mail management method described in claim 3, the mail store reads the data on the mailing document by the infrared scanning function of the cash register. 如申請專利範圍第4項所述之店到店寄件管理方 法,該收件商店係以收銀機之紅外線掃描功能讀取寄件單據上的資料。 The store-to-store shipment management party mentioned in item 4 of the patent application scope In the method, the receiving store reads the data on the shipping documents by the infrared scanning function of the cash register. 如申請專利範圍第1至5項中任一項所述之店到店寄件管理方法,該商店係指便利商店。 The store-to-store mail management method according to any one of claims 1 to 5, wherein the store is a convenience store. 一種店到店寄件管理系統,其包括:複數多媒體機,分設於各寄件商店,其具備電子地圖瀏覽、資料輸入、服務項目選擇及列印等功能;並用以產生一含有收件商店資料、配送費用等資訊的寄件單據;複數收銀機,具備資訊讀取功能及資訊連線功能,其分設於各寄件商店,用以讀取並傳送寄件單據上的資訊;一資訊管理平台,係分別與前述多媒體機、收銀機建立資訊連線,其透過連線提供使用者在多媒體機上查詢及指定收件商店,並提供一不重覆的唯一條碼而產生在多媒體機列印的寄件單據上;一物流管理平台,係與前述資訊管理平台連結,用以交換寄件資料,以進行物流配送;一配送資訊整合平台,係與前述資訊管理平台連結,係整合配送過程之相關資訊,並負責追蹤各寄送物件的流程。 A store-to-shop mail management system includes: a plurality of multimedia machines, which are respectively arranged in each mail store, and have functions such as electronic map browsing, data input, service item selection and printing; and are used to generate a receiving store Shipping documents for information, delivery costs, etc.; multiple cash registers with information reading function and information connection function, which are located in each mail store to read and transmit the information on the mailing documents; The management platform is respectively connected with the aforementioned multimedia machine and cash register, and provides a user to query and specify the receiving store on the multimedia machine through the connection, and provides a unique bar code which is not repeated and is generated in the multimedia machine column. Printed mailing documents; a logistics management platform, linked to the aforementioned information management platform, for exchanging shipping materials for logistics distribution; a distribution information integration platform, linked to the aforementioned information management platform, is an integrated distribution process Relevant information, and is responsible for tracking the process of sending items. 如申請專利範圍第7項所述之店到店寄件管理系統,該寄件單據上具有不重覆的唯一條碼,以呈現收件商店、配送資費的相關資訊。 For example, in the store-to-shop mail management system described in claim 7, the mailing document has a unique barcode that is not repeated to present information about the receiving store and the distribution tariff. 如申請專利範圍第8項所述之店到店寄件管理系統,該收銀機設有一紅外線掃描器,以讀取寄件單據上的 資訊。 The store-to-shop mail management system described in claim 8 of the patent application, the cash register is provided with an infrared scanner for reading the mail receipt News. 如申請專利範圍第7項所述之店到店寄件管理系統,該資訊管理平台、配送資訊整合平台及物流管理平台分別具有網路伺服器、管理伺服器及資料庫。 For example, the shop-to-shop mail management system described in claim 7 has a web server, a management server, and a database. The information management platform, the distribution information integration platform, and the logistics management platform respectively have a web server, a management server, and a database.
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