KR20070006645A - Delivery system, and various service request receipt and transaction method using network - Google Patents

Abstract

A delivery system and a various service request receiving/processing method using the network are provided to smoothly/surely transfer request information such as goods gathering request information to each manager by receiving a reservation for a delivery service in the web. A network delivery system receives delivery ID/desired delivery date information from a user terminal(11), makes a new delivery case record by relating the received information, and stores the delivery case records with a delivery confirmation waiting status. The network delivery system combines delivery information stored in a delivery master(3) and delivery tracking information stored in a delivery tracking management server, extracts the newly confirmed delivery status among delivery cases of the delivery confirmation waiting status based on a combination result, and extracts an IP(Internet Protocol) address of a logistics server(8) and/or a deliverer terminal(9) based on area ID information of the delivery case. The network delivery system transmits the delivery ID/desired date information to the extracted IP.

Description

DELIVERY SYSTEM, AND VARIOUS SERVICE REQUEST RECEIPT AND TRANSACTION METHOD USING NETWORK}

BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 is a diagram showing an example of a system configuration for realizing a network using parcel delivery system of the present invention.

2 is a diagram showing the structure of a Web site.

3 is a diagram showing a transition structure of the Web site of FIG.

4 is a diagram showing another example of a system configuration for realizing a network using parcel delivery system of the present invention.

5 is a view showing the structure of a Web site different from FIG.

FIG. 6 is a diagram showing a collection reception screen configuration in the Web site of FIG. 5; FIG.

7 illustrates an example of a document printed by a journal issuing system.

8 is a diagram showing a printing example printed by a journal issuing system.

<Explanation of symbols for main parts of the drawings>

1, 21: Web server

2, 22: customer information database server (customer DB)

3, 23: logistics base master server (logistics base master)

4, 24: collection master server (collection master)

5, 30: courier management server

6: mail server

7, 27: computer network (network)

8, 28: logistics base server

9, 29: delivery terminal

10: Internet

11: user terminal

25: baggage tracking information management server

26: print server

31: Journal Print Database

32: print information database

The present invention provides a variety of requests such as a parcel delivery system and various service request reception processing methods using the Internet, in particular, a collection request on the Web, a delivery notification request request, a delivery date change request, a redistribution request, a delivery request temporary request request, and a ticket issuance request. The present invention relates to a network-delivery parcel delivery system capable of providing a parcel delivery service that can be handled smoothly and to various service request reception processing methods.

With the spread of the Internet, various business models regarding parcel delivery services have been proposed. Among them, various services have been proposed for accepting reservations for parcel delivery services on the Web (see, for example, Japanese Patent Laid-Open No. 11-53441). If the courier service can be accepted on the Web, it becomes possible to make a reservation without worrying about the courier's business hours. Furthermore, it is necessary to fill in or contact the cumbersome necessary items (such as the courier's address, telephone number, shipping address, telephone number, etc.). It can also be expected to be simplified.

However, in the business model of accepting the collection of the courier service on the Web, which has been proposed in the related art, the processing process after receiving the collection, that is, the processing procedure of the information until the actual delivery is completed or the check of the service contents after the completion of delivery is considered. There are few proposals, and many tasks remain to realize smooth delivery service. As one of them, since it takes time until the collection request arrives at the collection person in charge after receiving the collection request, there is a problem that it cannot cope with an urgent collection request. In addition, there is a problem that it is difficult to automatically classify the received collection request because the area in charge of the collection person in charge is not always constant.

On the other hand, the most problematic problem for the courier is "redelivery", that is, request for redelivery based on absence. At present, I have received a request for redistribution by phone or fax, but I faced many problems such as not only cumbersome procedure, but also redistribution during the day.

Moreover, the subject has been pointed out also about the issuance system of the waybill (In this invention, this waybill is simply called "the slip") attached to the goods. In other words, a document issuing system for printing a document on a user's printer is currently implemented. However, in this system, printing software suitable for each printer type must be installed on a personal computer or the like. If so, they had to get new printing software every time and install it again.

Accordingly, the present invention provides a delivery service system using a network in which a delivery service using the Internet can be booked on the Web as a first object, and can provide a quick and high-quality delivery service. The present invention provides a network using parcel delivery system that can smoothly and reliably reach request information such as collection request information.

In a second object, the case of the absence of the delivery destination is reduced, and the redistribution itself is reduced. Moreover, even if it is absent, it is providing the network delivery parcel delivery system which can carry out a redistribution request more easily, and can process the redistribution request more quickly.

A third object of the present invention is to provide a document issuing system that can easily issue a document and can easily complete the procedure at the time of collection.

The present invention for solving such a problem relates to a collection request reception, comprising a web server and a logistics base master server that accumulates at least an IP address of a logistics base server or a delivery terminal, a plurality of logistics base servers and delivery providers. In a networked parcel delivery system configured to connect information with a terminal, when the Web server receives the collection request information, the IP address of the responsible logistics base server or the responsible delivery terminal or both is based on the received collection request information. A network delivery courier system having a function of extracting the logistics base master server and transmitting the collection request information to the extracted IP address is proposed.

As such a network using parcel delivery system, for example, a web server, a logistics base master server which accumulates at least the IP address of the logistics base server or delivery terminal and the area identification information in charge, a customer telephone number, a collection address, and a delivery service. A network comprising a customer information database that stores and stores customer information, such as an address of a customer and an IP address of a user user terminal, and a region identification information, and is connected to a plurality of logistics base servers and delivery terminals so as to transmit information. In the parcel delivery system, when the collection request information is received by the Web server, the charge area identification information related to any one of the received collection request information is extracted to the customer information database, and the extracted charge area identification information is extracted. Relevant logistics base server or responsible delivery terminal or both Can be configured as a network delivery parcel delivery system having a function of extracting the IP address of the distribution base master server and transmitting the collection request information to the extracted IP address.

According to such a network using parcel delivery system, the following collection request acceptance method can be provided.

That is, the web server receives the collection request information, the logistics base master server extracts the IP address of the responsible logistics base server or the responsible delivery terminal or both based on the received collection request information, in front of the extracted IP address A collection request reception method comprising the step of transmitting the collection request information by a Web server, more specifically, the step of receiving the collection request information by the Web server, which is related to any one of customer information received from the collection request information. Extracting, by the customer information database, the area information of the area of responsibility, the step of extracting the IP address of the responsible logistics base server or the responsible delivery terminal or both related to the extracted area information of the identification, by the logistics base master server, and extracting the extracted IP address. A collection request contact having a step in which the Web server transmits the collection request information in the future. A number of ways can be provided.

Next, the present invention relates to a redistribution request reception, comprising a web server, a logistics base master server that stores at least an IP address of a logistics base server or a delivery terminal, and includes a plurality of logistics base servers and a delivery terminal. In a networked parcel delivery system that is connected to transmit information, when a web server receives redistribution request information including delivery identification information, the logistics logistic server or the delivery terminal terminal or both are based on the received delivery identification information. A network delivery courier system having a function of extracting an IP address of a logistics base master server and transmitting the redistribution request information to the extracted IP address is proposed.

More specifically, a delivery master server for accumulating transport information, such as collection request information including a delivery address or charge area identification information, in association with delivery identification information, and providing redistribution request information including delivery identification information to the Web. When the server receives, it extracts the destination address or address area identification information related to the received delivery identification information to the collection master server, and is in charge of the logistic base server or the delivery point associated with the obtained destination address or address area identification information. It can be configured as a network using parcel delivery system having a function of extracting the IP address of the own terminal or both to the logistics base master server and transmitting the redistribution request information to the extracted IP address.

According to such a network using parcel delivery system, it is possible to provide the following redistribution request reception method.

That is, the web server receives the redistribution request information, and the logistics node master server extracts the IP address of the responsible logistics base server or the responsible delivery terminal or both based on the received redistribution request information, and the extracted IP. A method for accepting a redistribution request comprising a step of transmitting, by a Web server, the redistribution request information to an address, and more specifically, the web server receiving redistribution request information including delivery identification information, and receiving the received delivery identification information. The step of the delivery master server extracting the destination address or the area address information associated with the logistical address, the logistical base server or the delivery terminal terminal or both IP addresses associated with the obtained destination address or area address information logistically Extracting, by the base master server, the redistribution request information in front of the extracted IP address. It is possible to provide a redistribution request receiving method having a step of transmitting by a web server.

According to the system and method related to the above-mentioned collection request reception and redistribution request reception, the following effects can be obtained.

In the past, only the courier center knew the area of responsibility of each courier, and even if the headquarters received a request for a courier or a re-delivery request and sent it to the courier base, the courier area distributed the courier to each courier at each courier base. In order to promptly collect and re-deliver, it was necessary to investigate the contact information of the nearest parcel delivery center and make a direct request. In contrast, according to the present invention, the collection request procedure or the redistribution request procedure can be completed only by accessing a Web server using the Internet, and furthermore, the collection request information and the redistribution request information can be immediately transmitted to the responsible delivery terminal. Since it is possible to transmit, it is possible to provide a parcel delivery service faster than before. Particularly, in regard to the redistribution, the logistics base server and the delivery terminal in charge can receive the redistribution request information from the web server at any time within the opening hours, and establish the delivery plan by checking the sent redistribution request information on the screen. Can be. In addition, since the delivery person receives the redistribution request in the delivery route and can modify the delivery plan on the spot, the delivery man can sufficiently cope with the redistribution request within the same date, which was difficult in the past.

Furthermore, by accumulating charge zone identification information common to the customer information database and the logistics base master server, the charge zone identification information is extracted from the customer information database, and the charge delivery is delivered from the logistics base master server based on the charge zone identification information. Since the IP address of the own terminal can be extracted, even if the delivery person in each region changes from time to time, this change information is frequently transmitted to the logistics base master server to reflect the change. Information can be categorized into collection request information and redistribution request information.

The present invention also has a delivery master server that accumulates transport information such as collection request information, and the like, when the web server receives the collection request information outside of business hours, in response to a corresponding system relating to collection request information outside of business hours. A function of sending the collection request information to the delivery master server and accumulating the collection request information as new collection request information without transmitting the collection request information to the base server and the responsible delivery terminal, and the corresponding distribution master server or web server is responsible for the logistics base server. Alternatively, upon receiving a request for transmitting new request information from a responsible courier terminal or both, a network delivery courier system having a function of transmitting new collected request information in a courier master server to a corresponding logistics base server or a courier of a courier terminal or both is proposed. do.

According to this system, the web server receives the collection request information outside the business hours, and the web server collects the collection request information (with the logistics base server or the delivery terminal terminal or both IP addresses, as necessary). Transmitting to the server, accumulating by the collection master server which received this as new collection request information, for example, requesting a delivery master server to the collection master server at the same time as the operation of the logistics base server or the delivery terminal or both of them at the start of business; The collection master server or the web server receives a new request information transmission request from the responsible logistics base server or the responsible delivery terminal or both by sending an information transmission request, and requests a new collection request in the delivery master server according to this request. Send the information to the appropriate logistics base server or It is possible to provide a pickup request reception method comprising the step of transmitting.

In addition, the present invention has a delivery master server for accumulating transport information such as collection request information, and the like. When the server receives, a function of storing the redistribution request information together with the delivery identification information to the delivery master server and accumulating it as new redistribution request information without transmitting the redistribution request information to the responsible logistics base server and the responsible delivery terminal. And the delivery master server or the web server receives a request for transmitting the new request information from the responsible logistics base server or the responsible delivery terminal, or both, and transmits the new redistribution request information in the delivery master server according to the request. Network delivery courier with function to send to the person in charge of delivery or both Provide a system.

According to this system, for example, in the case of outside business hours, the web server receives redistribution request information including delivery identification information, and the web server transmits redistribution request information together with the delivery identification information to the delivery master server. And storing the new master delivery information as new redistribution request information, for example, sending a new request information to the delivery master server at the same time as the operation of the logistics center server or the delivery terminal or both of them at the start of business. By sending a request or the like, the Web server or the delivery master server receives the new request information transmission request from the responsible logistics base server or the responsible delivery terminal or both, and according to this request, the new redistribution request information in the delivery master server. To the corresponding logistics base server or the courier terminal or both It is possible to provide a method for receiving a redistribution request having a step.

In addition, the present invention relates to the reception of a delivery notification request request, and includes a customer information database that stores customer information such as a customer telephone number, a collection address, a delivery address, and an IP address of a customer user terminal. When the Web server receives the delivery schedule notification request information including the date and time, it is based on the IP address of the destination user terminal in the collection request information or the delivery notification request information, or the delivery destination information in the collection request information or the delivery notification request information. There is provided a network delivery service system having a function of transmitting delivery identification information and delivery information including the desired delivery date and time to an IP address of a destination user terminal extracted from a customer information database.

That is, at the step of the Web server receiving the delivery schedule notification request information including the desired delivery date, forwarding to the IP address of the destination user terminal in the collection request information or the delivery notification request information, or in the collection request information or the delivery notification request information. And a web server for transmitting the delivery identification information and the delivery information including the desired delivery date and time to the IP address of the destination user terminal extracted from the customer information database based on the delivery destination information. Can be.

Regarding the reception of the delivery schedule notification request, the present invention also includes a delivery master server for accumulating transport information such as collection request information and a parcel tracking information management server for accumulating parcel tracking information. When the Web server receives the scheduled delivery notification request information, the web server sends the scheduled delivery notification request information to the delivery master server and sets the delivery agenda as a waiting status for delivery notification, the transportation information and the load accumulated by the delivery master server. The tracking information management server combines the baggage tracking information accumulated at regular intervals or periodically, extracts a newly confirmed shipping agenda from among the transportation agenda of the result of the combination, waiting status for delivery notification, and extracts the extracted transportation agenda. Delivery identification information and IP address of the associated destination IP address of the user terminal. It provides network using delivery systems with the ability to transmit the delivery information, including the date and time.

According to the system, the web server receives the delivery notification request information including the desired delivery date, sends the delivery notification request information to the delivery master server, and sets the transportation agenda to be the delivery notification waiting status. Combining the cargo tracking information accumulated by the master server and the cargo tracking information accumulated by the management server at regular or regular intervals, and extracting a newly-delivered transportation item from the transportation agenda of the combination pending and pending delivery notification status. And transmitting, by the Web server, the delivery identification information including the delivery identification information and the delivery date and time to the IP address of the delivery destination user terminal related to the extracted transport item.

For example, if you send a delivery notice for all transport items that have information about a request for delivery, it is also assumed that the request will be canceled after the collection request. However, as described above, it is possible to solve this problem by sending a delivery schedule notification after confirming the shipment status.

The user who has received the delivery schedule notification as described above may return the delivery date change request information.

That is, in the above system and method, when the web server receives delivery date and time change request information including delivery desired date and time and delivery identification information, the delivery date and time change request information is in charge of the logistics base server or the delivery terminal. Or it proposes a delivery date change request reception method to be transmitted to both. In this way, if the contents of the delivery date change request are sent to the responsible delivery person, it is possible to cope with the urgent delivery date change, and the service level can be improved without difficulty.

Specifically, when the Web server receives the delivery date change request information including the desired delivery date and delivery identification information, the IP address of the responsible logistics base server or the responsible delivery terminal or both is extracted based on the received delivery identification information. Let's do it. For example, based on the delivery identification information, the delivery destination address or the area information of the responsible area is extracted to the delivery master server, and based on the obtained destination address or area information of the area of the logistics server or the delivery terminal, or both. The IP address can be extracted to the logistics hub master server. The delivery date change request information may be transmitted to the extracted IP address.

Further, as a system (method) for receiving such delivery date change request information outside of business hours, for example, the present invention includes a delivery master server that accumulates transport information such as collection request information, for example, delivery outside of business hours. When the web server receives the temporary change request information, the delivery date change request information is sent to the delivery master server without sending the temporary delivery date request information to the logistics base server and the delivery terminal. Information is stored, and for example, the delivery master server or the delivery logistics terminal server, the delivery terminal, or both send a new request information transmission request to the delivery master server. Web server is new from the logistics base server or the delivery terminal or both When receiving the trust information transmission request, we propose that in accordance with this request extracts the new delivery date change request information, a new delivery to transmit date and time the change request information, the charge distribution base server or responsible delivery characters to the terminal, or both.

In this way, if the delivery request date and time requested by the delivery destination is transmitted in advance, the probability of the absence of the delivery destination can be reduced and the number of redistribution itself can be reduced, thereby providing a more efficient delivery service. Can be. In addition, the user can request to change the delivery date as described above, so that both the delivery service provider and the user can be more efficient.

The present invention also accumulates all the collection request information received by the Web server on the delivery master server, collects all the collection completion information from the delivery terminal to the delivery master server, collects the collection request information and the delivery completion information in the delivery master server. Network delivery system and service evaluation function of evaluating the contents of the collection service by extracting the collection request information without the collection completion information and calculating the difference between the desired collection date and the collection completion date. How,

All the collection request information, redistribution request information, and delivery date change request information received by the Web server are accumulated in the delivery master server, while all delivery completion information is collected from the delivery terminal to the delivery master server, and the collection request in the delivery master server is collected. Information, redistribution request information, delivery date change request information and delivery completion information are combined, and the request information without the collection completion information is extracted, and the difference between the desired date and time and actual delivery date in each request information is determined. We propose a networked parcel delivery system and a service evaluation method with a function of evaluating the contents of a delivery service by calculating.

By accepting collection requests, delivery date change requests, and redistribution requests on the Web, all request information can be stored as digital information in a database, so that each request information is collected in a collection master file and actually collected and collected. By collecting the completed delivery information as digital information in the delivery master file and comparing them for each delivery service, the evaluation of the contents of each delivery service can be quantified and accurately evaluated. Therefore, a more reliable delivery service can be provided. have.

In addition, the present invention provides a network using a courier system including a web server and a print server having a slip printing database for storing print data creation information for each printer type, wherein the web server collects request information from a user terminal and Upon receipt of the document issuance request information, the print request information or print data creation information related to the document issuance request information is extracted to the document print database, and the print server prints the document from the extracted print data creation information and the received collection request information. The present invention provides a network-use delivery service system and a document issuing method, each of which has a function of creating information and sending the printout of the slips to the printer designated in the user terminal or the slip issuing request information.

According to such a network using parcel delivery system and the document issuing method, since the server side creates the document print data suitable for the printer type of the user, it is not necessary to install printing software or the like on the user terminal side, for example, to change the document form. Even in this case, the user can request to issue a document without being aware of the change. In addition, even when the user changes the model of the printer, it is possible to cope by registering the model or by reading the model number automatically by the server side, so that the slip can be printed very easily, thereby reducing the trouble of writing the slip. . In addition, even if there is no printer on the user's side, by specifying the in-vehicle printer of the delivery person, the document can be issued by the in-vehicle printer, so that the delivery person can collect the document and carry out the labor and time according to the collection. I can alleviate it.

In the above-described network using home delivery system and various request information processing (processing) methods, when a Web server receives delivery identification information and delivery desired date and time information, the delivery master date and time information is accumulated in the delivery master server in association with the delivery identification information. You can add a function or step.

When the web server receives the collection request information and the delivery identification information in the case of adding such a function or step, the collection request information is accumulated in the delivery master server in association with the delivery identification information, and the collection request information and the delivery are received. It is possible to relate the desired date and time information. In addition, when the delivery desired date and time information is accumulated in the delivery master server in association with the delivery identification information, the delivery agenda is set to the "shipment confirmation wait status", and the transportation information and baggage tracking information management server accumulated by the delivery master server are stored. Frequently or regularly combine the accumulated cargo tracking information with delivery identification information as a key, and when the "shipping (shipping)" of the shipping item of the "shipment waiting status" is confirmed, the status of the shipping item is shipped It can be configured to change to ".

For example, assuming a case where a product is purchased by mail order, the purchaser, namely, the consignee, recognizes that the goods are sent, and it is possible to obtain delivery identification information from the mail order company or the like in advance. Therefore, by adding the above functions, the consignee can directly specify the delivery date and time, which is more convenient.

Further, in the above-mentioned network using parcel delivery system, transmission and reception of various requested information is not limited to Web or electronic mail, but can also be transmitted and received as data electronicized by EDI (Electronic Data Interchange).

In the present invention, the "IP address" means not only the Internet but also terminal identification information in various networks, that is, an identification number for specifying a data transmission destination, and includes an electronic mail address.

In addition, the "delivery person in charge" in the present invention is a person in charge of collecting and delivering a baggage, that is, a person who collects and delivers a baggage in a charge area, and is also called a driver in the parcel delivery industry.

In addition, the "delivery identification information" in this invention means the information which can identify one thing of transport items, such as a document number and a collection receipt number.

<Embodiment of the invention>

EMBODIMENT OF THE INVENTION Hereinafter, embodiment of this invention is described based on drawing.

(Embodiment 1)

The network use parcel delivery system of this embodiment includes a personal information registration system, a collection system, a delivery prior notice system, a delivery date change system, a redistribution system, and a parcel delivery management system.

Fig. 1 is a diagram showing a system configuration as an example for realizing this network using parcel delivery system. A web server 1, a customer information database server (hereinafter referred to as a “customer DB”) 2, and a logistics base A master server (hereinafter referred to as a "Logistics Base Master") 3, a delivery master server (hereinafter referred to as a "delivery master") 4, a parcel delivery server 5, a mail server 6, And a plurality of logistics base servers 8 and a delivery terminal 9 which connect to the mail server 6 via a computer network (hereinafter referred to as a "network") 7. It is connected to the user terminal 11 of the user using the system through. Moreover, all the entities of the server are programs and are stored in one or a plurality of computers.

The Web server 1 includes a personal information registration accepting means, a collection request receiving means, a collection file means (hereinafter referred to as a "collection file"), a collection request reception notification means, a collection request classification means, a delivery schedule notification means, and a delivery date change. Request acceptance means and delivery date change request file means (hereinafter referred to as "delivery change file"), redevelopment request acceptance means, redistribution file means (hereinafter referred to as "redelivery file"), redevelopment request acceptance notification means In addition to the redistribution request classification means, a web site (hereinafter referred to as the "Yamato Transport homepage") of the structure shown in Figs. 2 and 3 is opened on the Web as an interface with the user terminal 11, have.

Upon receiving the personal information registration request sent from the user terminal 11 via the Internet 10 from the user terminal 11, the personal information registration accepting means sends the "personal information registration reception screen" of the Yamato Transport website to the user terminal 11 according to the request. It transmits, and receives the customer information (address, name, telephone number, e-mail address, etc.) which were written in accordance with the said screen and sent from the user terminal 11, and has this function sent to the customer DB2.

When the collection request accepting means receives the collection request from the user terminal 11 via the Internet 10, the collection request receiving unit transmits the "collection request screen" of the Yamato Transport website to the user terminal 11 in accordance with the request. Then, the collection request information (collected desired date and time (including time zone), address, name, telephone number, etc.), the desired delivery date and time (including time zone), and destination address which are filled in according to the corresponding screen and sent from the user terminal 11 Receipt of delivery address information such as address, destination name, destination phone number, destination e-mail address, product information such as product name and size, payment method, etc.). Equipped with a function of sending to a collection file and storing it. In addition, the collection request information can be accepted on the Web, by e-mail, or as data by EDI.

When the collection request reception notification means receives the collection request from the user terminal 11 via the Internet 10, the user terminal sends &quot; email indicating that the collection request has been received &quot; It is equipped with the function to transmit to (11).

The collection request classification means extracts the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3 based on the address of the collection request information, and the responsible logistics base server 8 and the responsible delivery The collection request information is transmitted to the collection master 4 together with the information (IP address information) of the own terminal 9. Then, if it is within business hours, the collection request information in the collection file (processed as necessary) is transmitted to the corresponding logistics base server 8 and the delivery delivery terminal 9 via the mail server 4 and the network 7. And it is equipped with the function which does not transmit to the charge logistics base server 8 and the charge delivery terminal 9 when it is outside business hours.

In addition, although the search key which extracts the charge logistics base server 8 and the charge delivery terminal 9 from the logistics base master 3 may be the address of the collection request information as mentioned above, it is possible to provide the address area other than a telephone number. Any information that can be specified can be employed.

If the delivery destination e-mail address is described in the collection request information described above, the customer DB (2) based on the delivery destination information in the collection request information is described in the user terminal 11 of this address, if not described. ), The user terminal 11 of the delivery destination e-mail address is extracted, and the delivery information including the delivery request date and time of delivery of the collection request information (indicated delivery date and time) and delivery identification information (document number, etc.) in the e-mail address. Is transmitted via the Internet 10.

Moreover, although it is also possible to include delivery schedule notification request information in the collection request information in this way, it is also possible to provide a delivery schedule notification request means separately, and to design so that delivery schedule notification request information may be received independently.

The delivery date change request-receiving means receives delivery date change request information (delivery desired date and time (date and time zone) and delivery identification information from the user terminal 11 which notified the delivery schedule date and time by the delivery schedule notification means via the Internet 10. Is sent to the user terminal 11, an e-mail indicating that the delivery date change request has been received, and if there is an error in the received contents, after correcting, the delivery date change request information is delivered. The delivery date change request information is transmitted to the delivery master 4 together with the delivery identification information. Then, if it is within the business hours, the logistics base server 8 and the delivery courier terminal 9 from the logistics base master 3 and the delivery master 4 are precisely their e-mail addresses based on the delivery identification information. Extract and transmit the delivery date change request information to the logistics base server 8 and the delivery terminal 9 (whichever may be any) via the mail server 4 and the network 7; In the case of outside of business hours, it is equipped with the function which does not transmit about the charge logistics base server 8 and the charge delivery terminal 9. The delivery date change request information can also be accepted on the Web, by e-mail, or as data by EDI. In addition, a screen may be displayed on the homepage for prompting entry of the necessary information of the delivery date change request information.

When the redistribution request accepting means receives the redistribution request sent from the user terminal 11 via the Internet 10, the redistribution request reception unit transmits the "redelivery request screen" of the Yamato Transport website to the user terminal 11 in accordance with the request. do. Then, delivery information such as redistribution request information (delivery date, area code, document number (delivery identification information), sales center code, etc.) sent in accordance with the corresponding screen and sent from the user terminal 11, redistribution desired date and time (including time zone) Receiving address, name, telephone number, re-delivery address information such as an e-mail address, etc.), if there is an error in the contents of the reception, a correction function is stored in the redistribution file after correction. The redistribution request information can also be accepted on the Web, by e-mail, or as data by EDI.

When the redistribution request reception notification means receives a redistribution request sent from the user terminal 11 via the Internet 10, the redistribution request reception notification means transmits an e-mail (including a document number) indicating that the redistribution request has been received. It has the function to transmit to the user terminal 11 via.

The delivery request classification means transmits the delivery request information together with the document number (delivery identification information) to the delivery master 4 and, based on the document number (delivery identification information) within the business hours, the delivery master ( 4, the charge logistics base server 8 and the charge delivery terminal 9 are extracted from the charge logistics base server 8 and the charge delivery terminal 9 via the mail server 4 and the network 7. It is equipped with the function which transmits redistribution request information (processed as needed) in a redistribution file, and does not transmit it to the logistics base server 8 and the delivery terminal 9 in charge when it is outside business hours.

The customer DB 2 associates and accumulates the customer information (address, name, telephone number, e-mail address, etc.) sent from the personal information registration accepting means of the Web server 1 for each attribute, and makes a database and accumulates it. Therefore, it has a function of executing a search and sending a result.

Logistics base master 3 accumulates and accumulates attribute information (relevant area, location, telephone number, network address, etc.) of logistics bases (branches, sales offices) and couriers (drivers) of the parcel delivery system, and searches for them. It has a function of executing a search and sending a result.

The collection master 4 includes collection request information, redistribution request information, and delivery date change request information (collectively referred to as transport information), and also collection completion information and delivery completion information sent from the responsible delivery terminal 9 (collectively these). And store all the information of the package tracking information) as a database, and perform a search according to a search request from the web server 1, a parcel delivery server 5, or the like. It has a function to send the result.

In addition, among the functions of the collecting master 4, it is also possible to configure the baggage tracking information to be stored in another server (baggage tracking information management server).

The parcel delivery management server 5 combines the collection request information in the delivery master 4 with the collection completion information, the redistribution request information or the delivery date change request information, and the delivery completion information (i.e., the request information regarding transportation and the corresponding information). Combines a package tracking information), extracts request information for which there is no collection completion information and delivery completion information, calculates a difference between each desired date and actual collection date or delivery date, and delivers them as needed. A function to create a command such as counting for each person or a business office, and to send and execute this command to the delivery master 4, and to evaluate the contents of the delivery service based on the result from the delivery master 4; Equipped with.

The mail server 6 has at least the functions of a normal mail server, and is connected to the network 7 and connected to the head office system (Web server 1, customer DB 2, delivery master 4, parcel delivery management server 5). It functions as an interface of)), and has the function which can transmit / receive directly to the delivery terminal 9 via this mail server 6, ie, not through the logistics base server 8.

The network 7 may be a public line network such as the Internet or a dedicated line network.

Logistics base server 8 is a server located in a courier service base (including branch offices, sales offices, call centers, etc.) provided for each parcel delivery area, and collects request information, redistribution request information, and delivery date and time sent through the network 7. Along with receiving and storing the change request information, the collection request information, the redistribution request information, and the delivery date change request information are provided as is or processed and transmitted to the delivery terminal 9. It also has a function of prompting a display that draws attention on the screen, such as driving a special screen saver or flashing an information receiving display when receiving various request information.

In addition, the logistics base server 8 transmits a request for sending new request information (collecting request information, redistribution request information, and delivery date change request information) to the delivery master 4 at the same time as the server is driven at the start of business. And a function of receiving new request information in charge of the logistics base server 8.

The delivery terminal 9 is a terminal (small computer) carried by a delivery person (driver) or installed in a delivery vehicle, and has a function of transmitting and receiving a signal wirelessly with the mail server 6 and the logistics base server 8. And the collection request information, redistribution request information, and delivery date change request information directly from the mail server 6, and can be displayed. At the same time as driving (switching on) at the start of business, a request is made to send new request information (collection request information, redistribution request information, and delivery date change request information) to the delivery master 4 or the logistics base server 8. It also has a function of receiving the new request information in charge of the delivery server 9 server.

In addition, the delivery terminal 9 receives the delivery completion information including the delivery completion time and the delivery identification information, and the collection completion information including the collection completion time and the delivery identification information, the logistics base server 8 and the delivery master ( It also has the function to send in 4).

The user terminal 11 includes all the terminals connected to the Internet 10, and includes both the terminal of the parcel delivery client and the terminal of the parcel delivery service. The type of terminal may be a portable terminal such as a computer or a mobile phone.

Hereinafter, the processing operation of the network using parcel delivery system in the present embodiment will be described.

(Registration system of personal information)

In order to use this network delivery service, it is necessary to register personal information. Unregistered users who wish to use the system can access the Yamato Transport website on the Web via the Internet (10), click the Collect / Redelivery Reception button on the Yamato Transport website, and then click Go to the reception site. Then, click the button of the "unregistered person" placed in the first page of the "collection / redelivery reception site". Simultaneously with the click, the "personal information registration request" is transmitted from the user terminal 11 of the user via the Internet 10 to the Web server 1, and the Web server 1 which has received this request receives "personal information registration reception." Screen "to the user terminal 11. When the user enters the necessary items (address, name, phone number, e-mail address, etc.) in the entry fields of the corresponding screen and presses the confirmation button, the user information (address, name) is sent from the user terminal 11 to the Web server 1. , A telephone number, an e-mail address, etc. "are sent, and the Web site receiving this sends customer information to the customer DB 2, and the customer DB 2 accumulates the customer information and makes a database.

In addition, personal information registration information can be corrected by accessing the personal information registration correction page in the "collect / redelivery reception site".

In addition, the system records the usage history of the system in the customer DB 2 in association with the personal information registered as above, and allows the user to view the usage history on the Web or the like when there is an inquiry of past usage history. You can also build

(Collection system)

When user who finished personal information registration accesses "collection / redelivery reception site" and clicks button of "personal information registration completion" arranged in the first page, "screen to prompt entry of telephone number" is displayed Is displayed. Here, when the registered telephone number is entered and the confirmation button is clicked, the Internet 10 is sent to the Web server 1 from the user terminal 11 (hereinafter referred to as the "collection request terminal 11"). Is received, and the Web server 1 transmits the "collection request screen" to the collection request terminal 11.

The user is required to fill out the items on the corresponding screen, such as collection request information (containment date and time, including address), address, name, and phone number; delivery date and time; and delivery address, address and address; You can complete the collection request procedure by filling in the delivery address information such as the telephone number and the destination e-mail address, the product information such as the item name and size, the payment method, and the like.

When the user enters the required collection request information and presses the confirmation button, the collection request information is transmitted from the collection request terminal 11 to the Web server 1, and the received Web server 1 receives an error in the received contents. , And if there is an error, correct it in the collection file, store it in the collection file, and send the "Request mail (including delivery identification information)" to the collection request terminal 11 to the Internet 10. Send via

In addition, the Web server 1 extracts the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3 based on the address in the collection request information, and this responsible logistics base server 8 And the collection request information to the collection master 4 together with the information (address information) of the responsible delivery terminal 9.

If the time at which the collection request information is received is within business hours, the Web server 1 passes through the mail server 4 and the network 7 to the corresponding logistics base server 8 and the delivery delivery terminal 9. The collection request information in the collection file is processed (processed as necessary), and is not transmitted to the handling logistics base server 8 and the delivery delivery terminal 9 when it is outside the business hours.

The logistics base server 8 and the delivery courier terminal 9 can receive the collection request information from the Web server 1 at any time within business hours, so that the collected collection request information can be checked on the screen and a collection plan can be created immediately. Can be. In particular, since the delivery person (driver) can receive in the collection path and modify the collection plan on the spot, it is possible to cope with urgent collection request, and also communicate directly with the collection requester from the telephone number of the collection request information.

In addition, about the collection request which went out of business hours, it drives (switches on) the logistics base server 8 and the delivery terminal 9 at the time of a business start, and collects new collection request information to the delivery master 4 at the same time. The transmission request, the logistics base server 8 and the delivery terminal 9 can receive the new request information in charge.

In addition, it is possible to provide the software for printing the waybill to the user's printer, and to allow the user who requested the collection to print the waybill in which the needs are written.

It is also possible to build a system that allows quotes and settlement of freight charges when a collection request is made on the Web.

(Delivery advance notice system)

When collection request information is transmitted from the collection request terminal 11 to the Web server 1 as described above, the Web server 1 that has received this is attached to the above process, and a delivery destination e-mail address is written in the collection request information. If not, the user terminal 11 (hereinafter referred to as "delivery destination terminal 11") of the delivery destination e-mail address extracted from the customer DB 2 based on the delivery destination information in the collection request information, if not described. And the delivery information including the delivery desired date and time of delivery of the collection request information (delivery date and time as the indication) and the delivery identification information via the Internet 10.

(Delivery date change)

The delivery destination terminal 11 which has received the delivery information may transmit the delivery date change request information (including delivery identification information) to the Web server 1 via the Internet 10.

The web server 1 that has received the delivery date change request information (including delivery desired date and time and delivery identification information) transmits a "mail indicating that the delivery date change request has been received" to the delivery destination terminal 11, If there is an error in the received contents, after correcting, the delivery date change request information is stored in the delivery change file, and the delivery date change request information is sent to the delivery master 4 together with the delivery identification information. Then, if it is within the business hours, the responsible logistics base server 8 and the responsible delivery terminal 9 are extracted from the logistics base master 3 and the delivery master 4 on the basis of the delivery identification information, and the responsible logistics base server ( 8) and the delivery date change request information to the responsible delivery terminal 9 through the mail server 4 and the network 7, and if it is out of business hours, the responsible logistics base server 8 and the responsible delivery terminal. No transmission is made for (9).

The responsible logistics base server 8 and the delivery courier terminal 9 may receive the delivery date change request information from the web server 1 at any time within business hours, and immediately confirm the sent delivery date change request on the screen and immediately deliver it. We can plan revision. In particular, since the delivery person (driver) can receive during the delivery and modify the delivery plan on the spot, it is possible to cope with the urgent delivery date change request and provide an efficient delivery service without waste. It is also possible to communicate directly with the destination from the telephone number of the delivery date change request information.

In addition, for the delivery date change request information entered outside the business hours, the responsible logistics base server 8 and the delivery terminal 9 are driven (switched on) at the start of business, and the delivery master 4 is newly delivered to the delivery master 4. The transmission request of the temporary change request information is transmitted, and the logistics base server 8 and the delivery terminal 9 can receive the new request information in charge.

(Delivery system)

When user who finished registration of personal information accesses "collection / redelivery reception site" and clicks button of "personal information registration completion" arranged in the first page, "screen to prompt entry of telephone number" is displayed Is displayed. Here, when the registered telephone number is entered and the confirmation button is clicked, the Internet 10 is re-delivered to the Web server 1 from the user terminal 11 (hereinafter referred to as "redelivery request terminal 11"). Request request "is transmitted, and the Web server 1 transmits the" redelivery request screen "to the redistribution request terminal 11.

The user must provide delivery information such as redistribution request information (delivery date, area code, document number (delivery identification information), sales center code, etc. required in the entry on the screen, redistribution date and time (including time zone), address, name, and telephone. When the confirmation button is entered by inputting the number, re-delivery address information such as the e-mail address, etc.), the redistribution request procedure can be completed. In addition, since the required re-delivery request information should include at least a document number (delivery identification information) and a re-delivery desired date and time, it can be further simplified compared to the conventional re-delivery request procedure.

When the user enters unnecessary delivery request information and presses the confirmation button, the redistribution request information is transmitted from the redistribution request terminal 11 to the Web server 1, and the Web server 1 receiving this is sent to the received contents. Check if there is an error, correct it if there is an error, and store it in the redistribution file. At the same time, the redistribution request terminal 11 receives an e-mail (including a document number) indicating that a redistribution request has been received. Send via).

In addition, the Web server 1 extracts the responsible logistics base server 8 and the responsible delivery terminal 9 from the logistics base master 3 based on the address in the collection request information, and the responsible logistics base server 8 ) And the collection request information to the collection master 4 together with the information (address information) of the responsible delivery terminal 9.

If the time when the redistribution request information is received is within business hours, the Web server 1 transmits the redistribution request information to the delivery master 4 together with the document number (delivery identification information), and the business hours. If inside, the responsible logistics base server 8 and the responsible delivery terminal 9 are extracted from the delivery master 4 on the basis of the document number (delivery identification information), and are handled through the mail server 4 and the network 7. Although the redistribution request information in the redistribution file is processed (processed as necessary) to the logistics base server 8 and the responsible delivery terminal 9, the web server 1 is in charge of the logistics base server 8 when out of business hours. ) And the delivery person terminal 9 in charge.

The charge logistics base server 8 and the charge delivery terminal 9 can receive the redistribution request information from the web server 1 at any time within the business hours, and immediately check the sent redistribution request information on the screen. Develop a delivery plan. Particularly, the delivery person (driver) can receive a delivery route on the spot, modify the delivery plan on the spot, and can cope with a quick re-delivery request, so that it is possible to sufficiently cope with a re-delivery request within the same date as the conventionally difficult delivery date. Become.

In addition, about the redistribution request which went out of business hours, it drives (switches on) the logistics base server 8 and the delivery terminal 9 at the time of a business start, and delivers a new redistribution to the delivery master 4 at the same time. The request for transmission of the request information is transmitted, and the logistics base server 8 and the delivery terminal 9 can receive the new request information in charge.

(Courier Management System)

The delivery person (driver) collects and delivers completion information including delivery completion time and delivery identification information from the delivery terminal 9 at the point of completion of collection and delivery, from the delivery terminal server 8 and the delivery master 4. The collection master 4 makes all the collected collection and delivery completion information into a database and stores them.

Then, at regular or necessary times, the parcel delivery management server 5 combines the collection request information and the collection completion information, the redistribution request information or the delivery date change request information and the delivery completion information in the delivery master 4 to collect the collection completion information and the delivery. In addition to extracting the request information for which there is no completion information, a difference between each desired date and actual collection date or delivery date is calculated, and an instruction such as counting for each delivery person or business office is made as necessary. This command is sent to the delivery master 4 for execution, and the contents of the delivery service can be evaluated based on the results from the delivery master 4. As the evaluation at this time, for example, a delivery event having a difference of a predetermined time or more can be extracted, a list can be created, or a report can be arbitrarily set.

(Embodiment 2)

The network using parcel delivery system of the present embodiment includes the same personal information registration system and parcel delivery management system, and the collection system, delivery prior notice system, delivery date change system, and redistribution system smoothly request various kinds of information. It is a network delivery service system which was improved to be able to transmit to a delivery person terminal, and added a delivery request temporary request system, a ticket issuing system, and a delivery completion notification system.

Fig. 4 is a diagram showing an example of the system configuration for realizing the network using parcel delivery system of the present embodiment. The system of the present example includes a customer DB 22, a logistics base master 23, and a delivery master 24 in the Web server 21. Figs. , The baggage tracking information management server 25 and the print server 26 are connected, while the web server 21 is connected to the Internet 10 and the computer network (hereinafter referred to as "network") 27, A plurality of user terminals 11 are connected via the Internet 10, and a plurality of logistics base servers 28 and delivery terminals 29 are connected via a network 27. In addition, the delivery master 24 is connected to the delivery service management server 30.

First, the customer DB 22, the logistics base master 23, the delivery master 24, the baggage tracking information management server 25, and the print server 26 are demonstrated.

Customer DB 22 is responsible for local identification information (code information assigned to each division by subdividing the whole country finely corresponding to the address of a collection or delivery address registered by the user in advance. Can be coded), user's name or telephone number information, address information, printer type, IP address, etc., as well as user registration information (i.e. sender information), as well as the name or name, address, telephone number and IP address of the delivery destination. Customer information by correlating "customer information" including delivery destination information, usage history information, billing history, and other additional information (for example, designated storage information, family composition, and the like of the user being elderly) It has a function to save information records.

The logistics base server 28 and the delivery terminal 29 are accessible to the customer DB 22 via the network 27, and these logistics base server 28 and the delivery terminal 29 are used for the history information. Customer information, such as an invoice history and other additional information, can be updated from time to time.

It is also accessible from the user terminal 11 via the Internet 10. In this customer DB 22, a user can register a plurality of sender information and destination information, and the user can browse the registration information of each user in the customer DB 22. In addition, when the corresponding registration information item is clicked, the registration information is sent to the Web server 21 and can be accepted into various request information.

The logistics base master 23 includes the area identification information (common to the customer DB 22), the area name, the class name, the driver name (code) that is the delivery person, the vehicle number, and the vehicle type (for example, the refrigeration function). Whether or not it has been added), "deal information" such as the telephone number information of the delivery terminal 29 and the IP address of the delivery terminal 29 are correlated with each other and stored for each unit record.

The logistics base server 23 and the delivery terminal 29 are accessible to the logistics base master 23 through the network 27, so that the logistics base server 28 and the delivery terminal 29 are the logistics base master ( The information in charge of 23) and related matters may be changed from time to time. For example, even if there is a sudden request for a large load of cargo, a driver's physical condition is unsatisfactory, a traffic jam, a traffic accident, or the like, a sudden change of the driver's area is required. Or the delivery terminal 29 can access the logistics base master 23 to change the charge so that the actual charge situation can be reflected in real time.

The collection master 24 of this example leaves the load tracking information accumulation function in the collection master 4 of the above embodiment to the load tracking information management server 25, and collects request information (collecting request from the web server 21). Meaning necessary information, for example, address information such as address (relevant area identification information), name, phone number, desired time of collection, address of destination, address of delivery, name of address of delivery, phone number of delivery, IP address, etc. Information such as delivery address information, desired delivery time, item name, size, etc.), re-delivery request information, delivery date change request information, status information indicating the status of the package, return information, damage information, lost information, false information, etc. A function that accumulates various information related to transportation (collectively, `` transport information '') for each transport item in association with delivery identification information such as a document number and a collection request number; A search is executed in response to a search request from the server 21, the parcel delivery management server 5, or the like, and if necessary, a result of the operation processing and processing is transmitted.

In addition, the delivery master 24 sends a "shipping inquiry request" to the load tracking information management server 25 from time to time or every predetermined time, and the "shipping information" and the load tracking information management server 25 in the delivery master 24. And "delivery identification information", such as a collection receipt number and a document number, are combined as a key, and the function of changing the status of a transportation item, a "transport item record," is provided.

The baggage tracking information management server 25 checks each piece of status indicating the status of each step from the shipment confirmation (the product starting point confirmation), the goods arrival point confirmation, the delivery completion, etc., to the delivery of the package to the consignee. Information such as export information, damage information, misunderstanding information, transmission information, return information, etc. (these are referred to as "baggage tracking information") is collected from the logistics base server 28 and the delivery terminal 29 at regular or real time, Each transport item has a function of accumulating and managing as one record unit in association with delivery identification information such as a document number and a collection request number (each record unit is referred to as a "cargo tracking information record"). For example, when the driver in charge of the delivery service collects the goods (goods), the driver manages the delivery tracking information from the delivery terminal 29 on the spot by carrying out "collection completion information", "delivery completion information" and "absence information". It transmits to the server 25. The baggage tracking information management server 25 which received this has the function of changing the status of the "baggage tracking information record" of the transport item to "shipment confirmation", "delivery completed", "absence", etc.

In addition, if there is a "inquiry request of transport status", it has a function of transmitting the accumulated cargo tracking information (preferably only the cargo tracking information of the cargo tracking information record whose status is newly updated).

The print server 26 includes a slip printing database 31 for storing and storing print data creation information for each printer format, and a print information database 32 for storing and storing various unique print data for each customer. In addition, "document issuance request information" and "document entry information (sender information such as address, name, telephone number, destination address, such as address of delivery address, address of delivery address, telephone number of delivery address, etc.) Item printing information, such as product name and size, and product classification (i.e., courier service, courier service, payment before delivery, payment after delivery, type of transportation service such as collect, time service, etc.) It has the ability to create and send it. Specifically, for example, the client DB 22 is queried from the customer identification information (information for identifying the customer) such as a telephone number received by the Web server 21, and the client's printer type is inquired. The print data creation information is queried with the slip printing database 31, and the "slip writing information" is edited according to the print data creation information, and the slip printing information suitable for the printer format is provided. However, it is also possible to include information in which the printer format can be specified directly in the "document issuance request information" or to add an interface for automatically reading the printer format.

The print server 26 also has a function of creating and transmitting "specific print information" based on "specific print issue request information". Specifically, on the basis of customer identification information such as a telephone number in "specific print request information" or customer identification information such as a telephone number received by the Web server 21 separately from this, the specific printing related to this The data is queried to the print information database 32, and the extracted unique print data is extracted, and edited and transmitted as necessary.

In addition to the slips attached to the parcel, the unique print data means print data different for each customer such as various forms such as invoices and bills of delivery, advertisements, and planning documents.

Although the logistics base server 28 and the delivery terminal 29 are the same as the said embodiment, the delivery terminal 29 can use the terminal provided with the call function, the data transmission / reception function, and the function which accumulate the received data. . In this case, it is preferable to have a hands-free function with respect to the call function, for example, to be able to safely talk while driving, and to be able to check data on a monitor while making a call.

In addition, various functions can be added to the delivery terminal 29. For example, the ability to sort accumulated data by address or name, credit card payment function to read credit cards, bar code reading function to read barcodes, transfer data to nearby printers, or slips or receipts. A printer function capable of printing a back and the like can be added.

Web server 21 is a personal information registration receiving means, collection request reception means, collection request reception notification means, delivery schedule notification request reception means, delivery schedule notification means, delivery date change request reception means, redistribution request reception means, redistribution A request reception notification means, a delivery desired date and time reception means, a delivery completion notification request reception means, a delivery completion notification means, a print issuance request reception means and a print information sending means are provided, and are provided on the Web as an interface with the user terminal 11. A web site (hereinafter referred to as "Yamato Transport Homepage") having a configuration as shown in FIG. 5 is established.

In the following, each of the means included in the web server 21 will be described in particular different from the above-described web server 1.

The collection request reception means of the Web server 21 also has the function of the collection request classification means, and the "collection request" from the sender's user terminal 11 (this is called the sender terminal 11) via the Internet 10. Information (means information required for collection request, for example, delivery address information such as address, name, telephone number, desired time of collection, delivery address, delivery address, delivery telephone number, delivery destination IP address, etc.) Information, such as delivery address information, desired delivery time, item name, size information, etc.) ", based on the received telephone number (phone number in the collection request information or received separately from this). The customer DB 22 searches for "community area identification information", and searches the logistics base master 23 for "IP address of the delivery person terminal 29" based on the extracted "area area identification information", Within business hours The "collecting request information" is transmitted to the obtained "IP address of the courier terminal 29", and it is equipped with the function which does not transmit to the courier terminal 29 when it is outside business hours. Moreover, it has a function which transmits and accumulates all received "collecting request information" to the delivery master 24 with the "IP address of the person in charge of the delivery terminal 29" as needed. In addition, while extracting the area identification information in charge to the customer DB 22, and extracts additional information other than the usage history of the user, the extracted additional information is also sent to the charge delivery terminal 29 or the delivery master 24 It has a function to transmit.

In addition, the collection request information can be accepted on the Web, by e-mail, or as data by EDI.

When a delivery notification request requesting means receives "delivery notification notification request information (information required for delivery notification request request)" together with or separately from the collection request information, this "delivery delivery notification request information" is received by a master of delivery. 24), and the function of sending the delivery agenda record as a waiting status for notification of delivery. The delivery schedule notification request information can also be accepted on the Web, by e-mail, or as data by EDI.

The delivery schedule notification means extracts the transport agenda record of the newly scheduled delivery notification waiting status as a result of the combination of the transportation information in the delivery master 24 and the shipment tracking information in the load tracking information management server 25, It has a function to transmit "delivery information" including at least delivery identification information such as a document number and a desired delivery time period to a delivery destination IP address associated with a delivery item record.

The delivery date change request reception means also has the function of the delivery date change request classification means, and the "delivery date and time" is transmitted from the user terminal 11 (this is called the delivery destination terminal 11) of the delivery destination via the Internet 10. Upon receiving change request information (meaning information required for request for change of delivery date and time, including at least the document number and the desired delivery time), the delivery master 24 receives the "delivery address or charge area identification information" based on the document number. ", The delivery address obtained by extracting the" IP address of the person in charge of the delivery person terminal 29 "to the logistics base master 23 based on the" delivery address or charge area identification information "obtained, and it is obtained within business hours. "Delivery date change request information" is sent to the IP address of the child terminal 29, and "Delivery date change" is sent to the "IP address of the person in charge of the delivery terminal 29" when it is outside business hours. It has a function that does not transmit request information.

Moreover, it has a function which transmits and accumulates all received "delivery date change request information" to the delivery master 24.

The delivery date change request information can also be accepted on the Web, by e-mail, or as data by EDI.

The re-delivery request accepting means also has a function of the re-delivery request classification means, and "redelivery request information (means information necessary for re-delivery request, sent from the delivery destination terminal 11, at least a document number and a re-delivery request time zone) (Included) &quot;, and extracts the "Delivery address or charge area identification information" related to the document number to the delivery master 24, based on the obtained "Delivery address or charge area identification information". 23), "IP address of the person in charge of delivery courier terminal 9" is extracted, and if it is within business hours, "redelivery request information" is transmitted to the IP address, and if it is outside business hours, "redelivery request information" is sent to the IP address. It does not transmit "." It also has a function of transmitting and accumulating all received "redelivery request information" to the collection master 24. The redistribution request information can also be accepted on the Web, by e-mail, or as data by EDI.

When the delivery request date and time receiving means receives delivery request time zone information and the document number, the delivery time zone information and the document number are transmitted to the delivery master 24 to create a new transport item record and send the delivery item record. We have function to assume wait status.

When the delivery completion notification request receiving means receives "delivery completion notification request information (meaning information required for request for delivery completion notification)" together with or separately from the collection request information, the delivery completion notification request information is collected. It transmits to the master 24, and has a function of making the delivery agenda record a waiting status for delivery completion notification. In addition, the delivery completion notice request information can be received on the Web, received by e-mail, or received as data by EDI.

The delivery completion notification means extracts a delivery agenda record of the delivery completion notification waiting status that has been newly delivered as a result of the combination of the transportation information in the delivery master 24 and the shipment tracking information in the load tracking information management server 25, And forwarding delivery completion information including at least delivery completion time to an IP address associated with this transport agenda record.

The print information request accepting means receives the "document issuance request information (including information necessary for the issuance of a document issuance)" sent from the sender terminal 11 via the Internet 10. Information ”(this is sent together with, or separately from, the document issuance request information), for example, as“ collection request information ”, and has a function of transmitting to the print server 26.

In addition, the print information request accepting means receives "specific print issuance request information (including print data type, printer type or customer identification information, etc.) sent from the sender terminal 11 via the Internet 10." In this case, it is equipped with a function of transmitting this "specific print issuance request information" and customer identification information such as a telephone number to the print server 26.

The print information sending means transmits the "slip print information" or the "specific print data" sent from the print server 26 to the sender terminal 11 or the "slip issue request information" or the information attached thereto. It has the function to transmit to the printer mounted in the vehicle of the driver in charge of the delivery person.

If the document number is not included in the "collected request information" and "document issue request information", the print information sending means issues a document number and sends the "print document information" with the document number to the sender terminal (11). ) Has a function to transmit.

The parcel delivery management server 30 combines request information such as collection request information, redistribution request information, and delivery date change request information in the delivery master 24 with parcel tracking information corresponding to each request information, thereby completing the collection completion information and In addition to extracting request information for which there is no delivery completion information, a difference between each desired date and actual collection date or delivery date and time is calculated, and an instruction such as counting for each delivery person or business office is made as necessary. In addition to the function of sending this command to the delivery master 24 for execution, the system also has a function of evaluating delivery service contents based on the result from the delivery master 24.

Hereinafter, an example of the processing operation of the network using parcel delivery system of this example is demonstrated.

The registration system of the personal information is the same as in the above embodiment, but it is preferable that a user who uses the print issuing system register a printer type (model). Only the printer format can be included in the print request information.

(Collection reception system)

When a user who has completed registration of personal information accesses "collection / redelivery reception site", "box prompting input of telephone number (customer number) and password" is displayed, and input registration completion telephone number and registration completion password We click "collection reception desk button". Then, the "collection reception screen" is transmitted from the web server 21 to the sender terminal 11 of the collection requester.

In this "collection reception screen", as shown in FIG. 6, a sender information field for prompting entry of sender information (including address information such as address, name, telephone number, and desired collection time), and delivery Of the destination information field for prompting entry of destination information (address of delivery address, name of delivery address, phone number of destination address, IP address of destination address, etc.), and baggage information (item information such as delivery time, item name, size, etc.) A collection request button, a document issuance request button, a delivery schedule notification request button, and a delivery completion notification request button are arranged along with a load information input field for prompting input.

When the sender information and the destination information are registered in the customer DB 22, the user reads the registered information in the customer DB 22 and clicks the corresponding point, thereby completing the input and entering these information. You can reduce the labor of typing.

Here, when the information required for the collection reception in the "collection reception screen" is inputted and the "collection request button" is clicked, the above-described writing information is transmitted to the Web server 21, and the Web server 21 at least requests the collection request. It is determined whether or not necessary "collect request information" is included. If it is not included, it prompts input of necessary matters, and if it is included, the customer DB 22 "relevant area identification information" based on the received telephone number. And "additional information" such as the usage history information, and extract the "IP address of the responsible delivery person terminal 29" related to the extracted "area identification information" to the logistics base master 23, and open the business hours. If it is inside, it transmits "collection request information" and "additional information" to the extracted "IP address of the delivery person terminal 29".

When the "collection request information" and "additional information" are transmitted to the responsible delivery terminal 29 as described above, the collection request information can be sent quickly and appropriately to the responsible delivery company. For example, for an urgent collection request, You can respond quickly. Since you can go to the house after checking the "additional information", even if the invoice history, the problem history, or the special request is included, a high quality response considering it can be taken.

In addition, about processing outside business hours, it is the same as that of embodiment mentioned above.

In addition, after the delivery courier who has received the "collect request information" confirms the contents of the reception, the "delivery request information required" information is sent from the responsible courier terminal 29 to the Web server 21 or the Web server 21. And to the jurisdiction logistics base server 28, the system can be designed such that "mail of contents required by the delivery courier receives the contents of the collection request from the web server 21 to the sender terminal 11" is transmitted. It may be.

(Delivery advance notice system)

After inputting a required item in each input box in the "collect reception desk screen", and clicking "delivery notification request button", "delivery scheduled notification request information (including delivery identification information such as a document number or a collection reception desk number)" will be displayed. Sent to the Web server 21, the Web server 21 determines whether it contains at least the information required for delivery notification, and if not, prompts the input of the necessary matters, Notification request information (including delivery identification information such as a document number or a collection reception number) ”is transmitted to the collection master 24. FIG. The collection master 24 which received this makes the delivery item record of the delivery item related to the delivery identification information as a delivery schedule notification waiting status.

On the other hand, the above-mentioned "collect request information" received by the delivery terminal (29), and asks if the collection was completed, the responsible courier (driver) who finished the collection from the delivery terminal (29) "end collection information (including the document number) &Quot; to the baggage tracking information management server 25, the baggage tracking information management server 25 which has received this updates the "baggage tracking information record" of the transport item to the "shipping confirmation" status. The collection master 24 and the baggage tracking information management server 25 combine the "transport information" in the delivery master 24 and the "baggage tracking information" in the baggage tracking information management server 25 from time to time or every predetermined time. Since the status of the delivery item record is updated, when the delivery item record of the delivery schedule waiting status becomes the "shipping confirmation" status, at least the document number and delivery to the destination IP address associated with this delivery item record are delivered. `` Delivery information (e.g., document number, scheduled delivery time, product classification, amount of goods, item name, sender's name, address, e-mail address, message, address of delivery, etc.) '' including the desired time frame Scheduled notification mail ”(e-mail).

At this time, it is preferable to embed the "delivery date change request button" linked with the "delivery date change reception page" in the "collection / redelivery reception site" in the "delivery schedule notification email".

In this way, if the delivery schedule notification mail is sent to the delivery destination terminal 11, only the transport item whose shipment status is confirmed can be notified to the delivery destination, so that the baggage cannot be reached despite the notification of the delivery schedule. Can eliminate the problem. For example, if the shipment status is not confirmed, for example, if it is canceled after receiving the collection request, it is expected that the baggage cannot be delivered despite the notification of the scheduled delivery.

In addition, when entering a document number at the time of request for delivery notification, the user has previously obtained a document with a document number (invoice) or printed a document (with a waybill and document number) beforehand using the document issuing system. It is possible if there is. In other cases, the delivery schedule notification request information can be sent by attaching delivery identification information such as a collection reception number, or a document delivery number request can be requested by entering a document number of a document received at the time of baggage collection.

(Delivery date and time change system)

The delivery destination terminal 11 which has received the "delivery delivery notification mail" can transmit "delivery date change request information" to the Web server 21 via the Internet 10. Specifically, access "Delivery Date Change Reception Page" from "Collect / Redelivery Reception Site" or click "Delivery Date Change Request Button" in "Delivery Schedule Notification E-mail" to directly to "Delivery Date Change Reception Page". Access is made, and a necessary matter is input in this "delivery date change acceptance reception screen", ie, "delivery date change request information (document number and delivery time slot etc.)", and clicks a confirmation button.

Then, this "delivery date change request information (including document number, delivery time slot, etc.)" is sent to the web server 21, and the web server 21 which received this contains the information necessary for delivery date change. If it is not included, it prompts input of necessary matters, and if it is included, makes inquiry to the collection master 24 regarding "contact area identification information" related to the document number, and based on the obtained "contact area identification information" Inquiry of the "IP address of the responsible delivery person terminal 29" to the logistics base master 23, and if within the business hours, forward to the IP address "delivery date change request information (including document number and delivery time zone), etc.) Is sent. In addition, about processing outside business hours, it is the same as that of embodiment mentioned above.

If the telephone number of the delivery terminal 29 is included in the "delivery notification notification mail" to be sent to the delivery destination, the person at the delivery destination which received this calls the delivery terminal 29 directly and changes the delivery date and time. You can also make a referral.

In addition, after the delivery coordinator who has received the "delivery date change request information" confirms the contents of the reception, the "delivery information requiring the delivery date change request" is transmitted from the responsible delivery device terminal 29 to the Web server 21 or the Web. When sending to the server 21 and the jurisdiction logistics base server 28, the web server 21 receives the contents of the delivery date change request from the web server 21 and sends it to the destination terminal 11. The system may be designed to transmit this.

(Delivery system)

When a user who has completed registration of personal information accesses "collection / redelivery reception site", "box prompting input of telephone number (customer number) and password" is displayed, and input registration completion telephone number and registration completion password When the "redelivery acceptance button" is clicked on, it receives this and the "redelivery acceptance screen" is transmitted from the web server 21 to the delivery destination terminal 11.

Moreover, even if "telephone number (customer number) and password" are input, when delivery identification information such as a document number is inputted, the "redelivery reception screen" is transmitted from the web server 21 to the delivery destination terminal 11. It is also possible to design.

Within the `` Redelivery Reception Screen '', sender information such as sender's address, name, telephone number, address of delivery address, name of delivery address, phone number of delivery address, IP address of destination, etc. • Delivery information, such as article information, such as a size, is displayed, and the column which prompts input of redistribution request information is displayed. At this time, it is also possible to provide an input field for the person who wishes to change the delivery address in the "redelivery reception screen" (for example, with a comment such as "here to change the delivery destination").

Therefore, necessary information (i.e., re-delivery request information) is added to the necessary items (e.g., delivery information such as delivery date, area code, document number, sales center code, and redistribution request time, etc.) of the "redelivery reception screen". When the "redelivery request button" is clicked after input, such "redelivery request information" is transmitted to the web server 21, and the web server 21 determines whether it contains necessary information and is included. If not, it prompts input of necessary matter, and if it is included, inquires "master area identification information" related to document number to collection master 24, and to logistics base master 23 based on obtained "counter area identification information" The "IP address of the responsible delivery person terminal 29" is inquired, and if it is within business hours, "redelivery request information" is transmitted to the said IP address. In addition, about processing outside business hours, it is the same as that of embodiment mentioned above.

In addition, after the delivery coordinator who has received the "redelivery request information" confirms the contents of the reception, the "delivery request request information" is transmitted from the responsible delivery terminal 29 to the Web server 21 or the Web server ( 21) and the jurisdiction logistics base server 28, so that "e-mail of the contents required by the person in charge of the delivery and request for delivery" is transmitted from the web server 21 to the destination terminal 11. You can also design.

When the "redelivery request information" is transmitted to the responsible delivery terminal 29 as described above, the redelivery request information can be sent quickly and appropriately to the appropriate delivery person. For example, even for an urgent delivery request, It can respond. In addition, since the required re-delivery request information should be included at least in the document number and the re-delivery desired date and time (time zone), it can be made more convenient than the conventional re-delivery request procedure.

(Delivery hope temporary request system)

For example, when a commodity is purchased by mail order, the mail service provider may contact the purchaser with the document number in advance. In this case, apart from the collection request, the consignee, that is, the delivery destination side, can directly designate a desired delivery date.

As user (consignee) who finished personal information registration accesses "collection / redelivery reception site", "box prompting input of telephone number (customer number) and password" is displayed, and registration completion phone number and registration completion password Is inputted and the "delivery desired date and time request reception button" is clicked, the "delivery desired date and time reception screen" is transmitted from the Web server 21 to the delivery destination terminal 11.

In addition, when inputting delivery identification information such as a document number without inputting a "phone number (customer number) and password", the "delivery desired date and time reception screen" is transmitted from the Web server 21 to the delivery terminal 11. It is also possible to design.

In the "Delivery request date and time screen", in addition to the document number field and the desired time zone field, sender information fields such as the address, name and telephone number of the sender, address of delivery address, name of delivery address, telephone number of the destination address, A delivery destination information input field such as a delivery destination IP address, and a delivery information input field such as article information such as a product name and size of a load are displayed.

Thus, after inputting the necessary information (for example, the document number and the desired delivery time) in the corresponding screen and clicking the "delivery request temporary request button", these input information is transmitted to the Web server 21, and the Web server 21 determines whether or not the necessary information is included, if not included, prompts input of necessary matters, and if so, these information is sent to the collection master 24. The collection master 24 which received this creates a new transport item record by associating the delivery time slot information with the document number, and makes the status of the transport item record "waiting for confirmation of shipment."

On the other hand, as mentioned above, the delivery master 24 and the baggage tracking information management server 25 are "transport information" in the delivery master 24 and the "baggage tracking information" in the baggage tracking information management server 25 from time to time or every predetermined time. Information ", and if the shipping agenda of the" Shipping (shipment) confirmation "status is" shipping (shipping) ", the status of the" shipping agenda record "in the delivery master 24 is changed. A "mail sent to confirm delivery" is sent to the destination IP address associated with this delivery item record.

Next, as a result of the combination of "shipping information" in the delivery master 24 and "baggage tracking information" in the baggage tracking information management server 25, the status of the above mentioned transport item record is "goods arrival point" status (that is, the delivery destination side). At the time when baggage reached the establishment or baggage delivery center of tsu, we inquired "charge area identification information" related to the document number to the collection master 24, and it is a logistics base based on "obtained area identification information" obtained The master 23 inquires the "IP address of the responsible delivery person terminal 29", and if it is within business hours, "delivery desired time zone information" is transmitted to the IP address. In addition, about processing outside business hours, it is the same as that of embodiment mentioned above.

In addition, after the delivery coordinator who has received the "delivery desired time zone information" confirms the received contents, the "information that the request for delivery desired time is required" is sent from the responsible delivery terminal 29 to the Web server 21 or the Web server. (21) and the jurisdiction logistics base server 28, the "e-mail of the content that the person in charge of the request receives and delivers the request of delivery time request from the web server 21 to the destination terminal 11" is sent from the Web server 21. You can also design your system to do so.

(Delivery completion notice system)

After entering a required item in each input box in the "collect reception desk screen" and clicking "delivery completion notification request button", "delivery completion notification request information (including delivery identification information such as a document number or a collection reception desk number)" is displayed. Sent to the Web server 21, the Web server 21 determines whether it contains at least information necessary for delivery completion notification, if not included, prompts input of necessary matters, and if so, "delivery completed". Notification request information (including delivery identification information such as a document number or a collection reception number) ”is transmitted to the collection master 24. FIG. The collection master 24 which received this makes the delivery item record of the delivery item related to the delivery identification information as a delivery completion notification waiting status.

When the delivery courier (driver) who finished the delivery transmits "delivery completion information" from the delivery terminal 29 to the baggage tracking information management server 25, the baggage tracking information management server 25 which received this receives the The "cargo tracking information record" is updated to the "delivery completed" status.

As a result of the combination of the "transportation information" in the delivery mask 24 and the "load tracking information" in the baggage tracking information management server 25, when the "transport agenda record" of the delivery completion notification waiting status becomes the "delivery completed" status, "Delivery completion information" including at least the delivery completion time is transmitted to the delivery destination IP address associated with this delivery item record.

For example, if Gap sends a gift to Mr. Byeong through a department store, the direct requester becomes a department store, but the original sender is Gap. In such a case, the "delivery completion information" is preferably transmitted to both department stores and department stores. Therefore, a plurality of sender IP addresses of "delivery completion information" can be set in association with one transport item record, and a plurality of terminals can be forwarded. It is preferable to make it possible to transmit "delivery completion information".

Although the collection system, the delivery date change system, the redistribution system, and the desired delivery date request system in the above-described embodiments are described so as to transmit each request information only to the responsible delivery terminal 29, the corresponding delivery delivery terminal ( It is preferable to transmit to the logistics base server 28 which has jurisdiction over 29). In addition to being important in managing the service status of each logistics base in the jurisdiction, if the delivery courier terminal 29 cannot receive the data, the data can be accumulated and received by the logistics base server 28 once. Once released, it is possible to transmit data to the corresponding delivery terminal 29.

(Document issuance system)

After inputting necessary matters (but all the documents listed matter do not need to be inputted) in each input box in "collect reception desk screen" mentioned above, and click "document issuance request button", "input information (address, name, Sender information such as telephone number, address of delivery address, name of delivery address, address of delivery address such as telephone number, item information such as delivery time, baggage type and size, product classification (i.e., courier service, courier service, delivery) Document entry information), such as pre-payment and post-payment, type of transport service such as collect and time service), and "document issuance request information" are sent to the Web server 21, and the Web server 21 is required. It is determined whether or not the information is included, and if it is not included, it prompts input of necessary matters, and if it is included, "input information" and "slip issue request information" are sent to the print server 26.

The print server 26 which received this creates the "slip printing information" corresponding to the printer type used by the user based on the "input information" and the "document issuance request information", and sends this to the sender terminal via the Web server 21. (11).

Then, when the "slip print information" received by the sender terminal 11 is transmitted to a printer connected to the sender terminal 11 and printed, for example, as shown in FIG. 7, "input information" is determined. You can issue a voucher that is printed at the location. In addition, depending on the setting, for example, as shown in FIG. 8, in a sheet of plain paper (for example, A4 size), "attachment ticket", "delivery ticket", "customer goods confirmation and receipt", and "sales ticket" "Input information" may be arbitrarily arranged and edited in any format, such as printing.

With this slip issuing system, a user can easily print a slip (invoice) at his or her home, office, or the like, thus simplifying the shipping procedure.

In addition, by associating the collection request information with the document issuance request, it is not necessary to enter the document entry information again after inputting the collection request information, and the procedure is further simplified.

In addition, the Web server 21 includes a command for sending to a printer mounted in a vehicle of a driver in charge of delivery, and the IP address of the printer, in the contents of "quest issuance request information" or "information accompanying this." "Slip printing information" can be transmitted to the in-vehicle printer. In this way, even when there is no printer in the user's home, the labor and time of writing a slip at the time of collection can be reduced.

In addition, as shown in FIG. 5, a "slip issuance reception page" is provided in a "collection / redelivery reception site", and an input field similar to the "collection reception screen" in this page screen, for example, an address Sender information fields such as name and telephone number, shipping address information fields such as delivery address, address and telephone number, item information fields such as desired delivery time, baggage type and size, and courier service Prepare a product classification field that specifies the type of transportation service such as prepayment, postpayment, collect, time service, etc., and also enter an input confirmation button and a collection request button. And "document issuance request information" are transmitted to the Web server 21 in the same manner as the document issuance system, and when the collection request button is clicked, The input information is displayed in the "collect reception acceptance screen", and the above input information is displayed, and it is also possible to design satisfactorily by inputting only a short item.

(Courier Management System)

The parcel delivery management server 30 periodically and when necessary, various request information such as transport information in the delivery master 24, in particular, collection request information, re-delivery request information, delivery date change request information, and the parcel tracking information management server 25 By combining the baggage tracking information in the package), it extracts the request information for which the collection completion information and the delivery completion information do not exist, and calculates the difference between each desired date and time and the actual collection date or delivery date. An instruction such as counting for each delivery person or business office is prepared, the instruction is sent to the delivery master 24 and executed, and the delivery service contents are evaluated based on the result from the delivery master 24. As the evaluation at this time, for example, a delivery event with a difference of a certain time or more can be extracted, a list can be created, a report can be created, or arbitrarily set.

According to the present invention, only by accessing a Web server using the Internet, the collection request procedure or the redistribution request procedure can be completed, and furthermore, the collection request information and the redistribution request information can be immediately transmitted to the responsible delivery terminal. Because of this, it is possible to provide a faster delivery service than conventional. In particular, in regard to redistribution, the logistics base server and the courier terminal in charge can receive the redistribution request information from the web server at any time within the opening hours, and establish the delivery plan by checking the sent redistribution request information on the screen. Can be. In addition, since the delivery person receives the redistribution request in the delivery route and can modify the delivery plan on the spot, the delivery man can sufficiently cope with the redistribution request within the same date, which was difficult in the past.

Claims (2)

Web server, a logistics base master server that accumulates at least the IP address of the logistics base server or the delivery terminal, a customer information database that stores customer information including the IP address of the user terminal, and a delivery master server that accumulates transportation information. And a parcel tracking information management server for accumulating parcel tracking information, wherein the parcel delivery system is connected to a user terminal, a logistics base server, and a delivery terminal to enable information transmission. A function for the web server to receive delivery identification information and delivery desired date and time information transmitted from a user terminal and to transmit it to the collection master server; A collection master server having received the delivery identification information and the delivery date and time information, which associates the delivery identification information and the delivery date and time information, creates a new delivery item record, and accumulates the delivery item record as a shipment confirmation waiting status; , Frequently or regularly combines the transportation information accumulated by the delivery master server and the cargo tracking information accumulated by the freight tracking information management server, and extracts a newly-delivered transportation item from the transportation agenda for shipment confirmation waiting status as a result of the combination. And extracting, by the logistics base master server, an IP address of the logistics base server or the delivery terminal, or both based on the region identification information related to the transport item. A network using parcel delivery system having a function of transmitting, by a Web server, the delivery identification information and delivery desired date and time information to an extracted IP address. The network using the courier system receives the delivery identification information and the desired delivery date and time information sent from the user terminal, and the network using the courier system creates a new transport item record by associating the delivery identification information with the desired delivery date and time information, and records the delivery item record. Accumulating as a waiting status for shipment confirmation, The network-based parcel delivery system combines the transportation information accumulated in the delivery master server and the cargo tracking information accumulated in the parcel tracking information management server from time to time or periodically, and, as a result of the combination, newly delivers the delivery status of the shipment agenda for the shipment confirmation waiting status. Extracting the confirmed transport item, and extracting the IP address of the responsible logistics base server or the responsible delivery terminal or both based on the area identification information of the relevant area related to the transport item, and Transmitting, by the network using courier system, the delivery identification information and the delivery desired date and time information to the extracted IP address; Delivery request temporary request containing a method comprising a.

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